The course has given me“ confidence in my work and an interest to pursue a change in career Learner Feedback (DIY,” Grimsby institute) I am very happy with the progress I have m“ade and the confidence it has given me in plumbing Learner feed” back (New College Stamford) learner handbook The ESFA, the organisation that exists to make England better skilled and more competitive, is working in partnership with Lincolnshire County Council on this initiative. Leading Learning and Skills. contact us Customer Service Centre on 01522 782011 or visit www.2aspire.org.uk for course information. Find us on Facebook – under learning in Lincolnshire 30.7.2020 Use this page to note down information for your course and other things your welcome Tutor will tell you during your introduction. and thank you for Course Title enrolling on one Start Date of our courses. End Date Holiday Dates This handbook Start/End Time of Lessons contains information about Adult Skills and Family Learning Service Your Tutor’s Name the Adult Skills and will provide learning opportunities that: Family Learning Service, what you Venue Contact No • Allow you to develop your skills and can expect from us and what we confidence expect from you. Unique Learner Number • Encourage progression to further learning, volunteering and Health & Safety information Adult Skills and Family Learning employment Service staff work hard to provide The main exit from this classroom is: • Improve Employability specialist support should you require additional assistance, and a safe and • Promote the unique character of The alternative route is: supportive learning environment. Lincolnshire • Develop and promote physical and The assembly point is: mental wellbeing and social inclusion We hope you will enjoy your In this class possible hazards are: learning experience with the Adult • Support children’s achievement through the involvement of parents Skills and Family Learning Service The First Aid box is kept: and welcome your feedback. If you're interested in other learning First Aid is available from: opportunities or fun activities that Adult Skills and Family Learning Service are school curriculum based you can Notes continue your learning experience Lincolnshire County Council, by visiting the Learning at Home Sleaford Area Office, Eastgate, Sleaford, NG34 7EB page on our 2aspire website: 01522 782011 www.2aspire.org.uk/learning-at- Customer_services@ home/. If you need this lincolnshire.gov.uk information in a different format www.2aspire.org.uk please let us know and we will try to provide it quickly. Community Learning 02 A Learner Support Fund is available for course related costs. Ask your Tutor for more information 03 Contents Section 1 Learner Charter/Code of Conduct In order to ensure you have the very best learning experience possible to develop Section Learner Behaviour Page 5 Section 1 - Learner Charter/Code of Conduct your understand2ing, skills and knowledge We will: Page 6 Section 2 - Learner Behaviour Section 3 Learner Support • Ensure your course is right for you. Page 8 Section 3 - Learner Support • Provide a full course introduction. • SectiAssesso ynour ow4n learnEqingua neelityds aant thde st Diversitart of the coury se, and let you know how you are getting on during the course. Page 10 Section 4 - Equality and Diversity • SectiIf we coan, we 5will giveSa yofeu guaextra rhedilpn ifg you need it. Page 12 Section 5 - Safeguarding • Treat you with respect at all times and any information you give us will be treated in confidence. • SectiProvidoe snafe , h6ealthyHe anda slupthp oratindve le Saarnifnegt syurroundings. Page 14 Section 6 - Health and Safety • Make checks on the quality of your course. Page 17 Section 7 - Sustainability • SectiGive yooun th e c7hanceS toustai let us knnowab ilitwhayt you found particularly helpful as well as the chance to complain if you are not happy. This is your course and we are always keen to hear any suggestions you may have about how it can be improved. Page 18 Section 8 - General Information Section 8 General Information In order to help you get the most from your learning experience, you are Page 22 Section 9 - Family Learning responsible for: • SectiFollowoingn hea9lth andF samiafety lgyu iLdeliearnesn. ing Page 23 Section 10 - Learner Stories • Providing information about yourselves on the enrolment form (this information Secti is protecteon d und10er thLee Daratan Perrotec Stitorion Acte)s. Page 26 Section 11 - Family Fun in Lincolnshire • Letting us know if you need any help with your course. • Agreeing with your Tutor what you hope to learn from your course. Page 27 Section 12 - Apprenticeships Section 11 Family Fun in Lincolnshire • Completing your Memory Book or Personal Learning Record every session recording the progress you are making on your course. Page 27 Section 13 - Skills for Life • SectiTellingo ynour T1uto2r if Ayoupp hareve na ticesmedicalh cionpsdition that may affect you during your course. Page 32 Section 14 - Children’s Centres • SectiAttendionng each sessiSonki onll stime fo arn Ld itellifeng your Tutor if you are going to be a1bs3ent Page 33 Section 15 - Further Learning Opportunities • Respecting others’ differences, and listening to and being kind to your Tutor and fellow learners • SectiCompletionn g ho14me timeCh ailctidvriteiesn, ’wsh Ceere anptprreopsriate. Page 35 Section 16 - Volunteering Opportunities • Telling your Tutor if you have to leave a course before it finishes. Page 37 Section 17 - Improving Employment Outcomes • SectiTellingo uns if you15 chanFgeu rtyourher ad drLessear or ntelepinghon Oep nupombertur. nities While we • Completing satisfaction surveys about your course. Page 41 Section 18 - National Careers Service make every effort • SectiFollowoinng the1 m6obileV ophonlune tecodeering of con Odupctpo agrrtueed nwiitieth yours Tutor. to make sure that the Page 43 Section 19 - Support Services information in this handbook is We want to hear from you! correct some changes may happen If ySectiou haveo anny commen17 Itms, suggesprovitionsng fo Emr imprpovloeymmentent, compliments Outcom or ecoms plaints please let Page 46 Section 20 - Useful Contacts after printing. We will tell you of us know. Please talk to your Tutor or contact the Customer Service Centre on 01522 782011, any changes that are likely to affect emSectiail Custoomen r_1serv8 iceNatios@linconlnashl irCare.gov.ueersk. Service Page 47 Section 21 - Quiz Answers you as they happen during the year. Section 19 Support Services 04 A Learner Support Fund is available for course related costs. Ask your Tutor for more information 05 Section 20 Useful Contacts Section 1 Learner Charter/Code of Conduct Section 2 Learner Behaviour AltShoectiugho wne try to keLeep arnerrules fo rSu leaprnporer conductt to a minimum, it is important Some very serious breaches of the Learner Code of Conduct may result in that you know w3hat we consider to be unacceptable behaviour and what happens immediate disciplinary action - usually you will be asked to leave straight away. when someone behaves unacceptably. These include: WShatecti weo expecn t4 of leaErqneualityrs is se tan oudt in Diversit the followiyng statements in this handbook: • Serious written or verbal abuse, including racist, sexist, ageist, disablist • The Learner Charter/Code of Conduct (see page 5) and homophobic abuse • SEectiqualityon St atem5 entSa (sfeeguae pager 1d0in) g • Serious substance abuse before or during a class. • Safeguarding of Vulnerable Adults Statement (see page 13) • Contravening exam, accreditation or assessment regulations Section 6 Health and Safety • Safeguarding Statement (see page 12) • Inappropriate use of IT equipment When you enrol for a course, you sign the Learner’s Declaration and you may also • Very seriously disrupting the learning of other class members veSrbectially aogrne e to7 locaSustainabil or class rules laitt yinduction. Behaviour on site and in classes • Violence against other learners, staff and volunteers is expected to be of a standard to allow effective learning to take place. Learners You also have the right to appeal at any stage of the disciplinary procedure, onS siectite anodn in cla8sses Garee nexperaectle Idn tfoo ermationsure thatn their behaviour/activity does not using the Complaints Procedure, and have the right to be accompanied by a cause offence, damage or injury to other learners, staff or property. Learners must friend or helper when attending any meetings with Managers. follSowecti anoy nre gul9ationsF amior gulidy aLearnince givenn concerningg use of equipment, smoking arrangements or car parking. As an Adult Skills and Family Learning provider, we If you think that Lincolnshire County Council has broken the Code of Conduct hope that this is sufficient to safeguard all our learners by securing a pleasant please use the Complaints Procedure. leaSrnectiing eonvni ronme10 nt.L Heoarnerwever, Storithere arees some consequences if the rules are You can also use the Complaints Procedure to raise a grievance if you feel broken. that you have been unfairly treated at any stage. Section 11 Family Fun in Lincolnshire Lincolnshire County Council’s values are underpinned by the word respect If you break the Code of Conduct which is for each other, staff and your learning environment. The Adult Skills If ySouectir Tuotonr fe1el2s thaAt yppourenticeshi are not keepingps to the agreed Code, the following and Family Learning Service actively promotes British Values of democracy, will happen: rule of law, individual liberty, mutual respect and acceptance of different 1.S ectiHe oro shn e will13 firstS dkiscusills sf orthe Lmiafetter with you, and agree with you how to faiths and beliefs. tackle the problem. 2. If he/she is not satisfied with the result, they will pass the matter on to their SectiSenioro nM an1a4ger wChilho willdr ednisc’su ssC iten wittrhe yous and see if a resolution is possible and agree further action. 3. SectiIf theoren i s no15 resoFlutionurther or im Learningprovement, orOp youportuniti do not carryes out suggested actions, the Senior Manager may then take disciplinary action. You may Sectibe giovenn in1 th6e foVllowingolunteering order: Opportunities • A verbal warning Secti• A owrnit ten1 7warnImingp.