Question Answer

Q & A relevant to Vuluntary Safety recall of E-bike batteries REVA (2015-03-25) Question Answer How do I know if my bike is affected This is stated in: by this recall? - press release, - instructions sent to the customers, dealers, media, - on BV web page www.baltikvairas.lt/battery-recall/ Are dealers aware of this recall and Dealers are informed and instructions given to them together with what is required of them? the contact person phone number. Which Baltik vairas products are This is stated in: affected by this recall? - press release, - instructions sent to the customers, dealers, media, - on BV web page www.baltikvairas.lt/battery-recall/ How did Baltik vairas become aware Baltik Vairas has received 9 reports of battery REVA ED.1.2 of this problem? overheating from customers in Denmark, Austria and Germany. As a result, Baltik Vairas took immediate action to stop fitting the defective sealed batteries into e-bikes as well as informed all dealers to recall affected e-bikes from further sale. Why is this problem only now being 9 cases during 2 years related to REVA ED.1.2 batteries were found out? reported in different countries. Before it was considered the cases are due to non-proper handling of the batteries. How much will it cost for me to For the BV customers, dealers the service will be organised free of change the bike? charge. End consumers have to deliver their bikes to the place of Who will pay for the transportation? purchase (dealers) at their own cost. Where do I find the nearest - You need to register your case on www.baltikvairas.lt/battery- authorized BV dealer? recall/ - You have to send the bike to the dealer where the bike was bought. What are the primary points of This is stated in: contact for this recall? - press release, - instructions sent to the customers, dealers, media, - on BV web page www.baltikvairas.lt/battery-recall/ For media only: [email protected] If the batteries’ warranty is close to The warranty period will be unchanged – 2 years after the the end or already ended – is purchase of e-bike. battery still within replacement? Where I have to deliver my bike to The end consumers have to send the bike to the dealer where the have the replacement of battery bike was bought. done? The dealers will be instructed via customers of BV (wholesalers) how to act accordingly. There is also a possibility to ask/comment/report the cases on

UAB BALTIK VAIRAS VAT ID No.: LT105999314 AB SEB BANKAS, IBAN: LT45 7044 0600 0219 6144 PRAMONES 3 CODE OF LEGAL ENTITY: 110599930 BANK CODE: 70440, SWIFT: CBVILT2X LT-78138 SIAULIAI, LITHUANIA REGISTRY HANDLED BY REGISTER DNB BANK ASA, FILIALE DEUTSCHLAND, TEL. +370 41 599 110 OF LEGAL ENTITIES IBAN: DE55 2022 0100 0060 3990 05 FAX +370 41 599 109 CHAIRMAN OF THE BOARD: BLZ 202 201 00, SWIFT: DNBA DE HX E-MAIL: [email protected] NIELS PETER PRETZMANN

www.baltikvairas.lt/battery-recall/ How long the repair will take? We expect it will take about 8-12 weeks from the registration, however we hope to make it in a shorter time. Is there a possibility to get another No (unless the dealer has his own policy for replacement). bike to ride as a temporal solution until my bike will be fixed? Do I have to pay for this? Will be the battery warranty time No, the warranty period is unchanged 2 years from purchase. prolonged for another 2 years after replacement?

In case of other questions relevant to this recall please go to www.baltikvairas.lt/battery-recall/ and register Your request from the 1st of April 2015.

Baltik Vairas UAB today is a largest bicycle & e-bikes manufacturer in Northern Europe, located in Lithuania (Šiauliai). Operating since 1948, the company exports top-quality bicycles all over Europe. Manufacturing capacity of 6 lines, up to 1700 different models, capacity to deliver up to 500 000 bicycles annually. Bicycles are exported to 14 countries, including Germany, Netherlands, Denmark, Switzerland, Austria and Finland. There are 320 permanent employees in the factory while in the season peak time the number of people employed exceeds 600. For more information please visit www.baltikvairas.com.