Controlpanel Manual

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ControlPanel manual

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Contents 1 Introduction ...... 4 1.1 Description ...... 4 1.2 Benefits and values...... 4 1.3 This document ...... 6 2 Storage on demand ...... 7 2.1 Introduction to this service ...... 7 2.2 Main features ...... 7 2.3 Service offer ...... 8 2.4 Storage on demand control panels ...... 8 2.4.1 User Provisioning Settings ...... 9 2.4.2 Customer Provisioning Settings ...... 11 2.4.3 Advanced Settings ...... 13 3 Smartdesk on demand...... 16 3.1 Introduction to this service ...... 16 3.2 Main features ...... 16 3.3 Smartdesk on demand control panels...... 17 3.3.1 User Provisioning Settings ...... 17 3.3.2 Customer Provisioning Settings ...... 19 3.3.3 Advanced Settings ...... 19 3.4 How to access Smartdesk on demand from different devices ...... 22 3.4.1 How to access from iPad/iPhone...... 22 3.4.2 How to access from Windows ...... 23 4 Backup on demand ...... 24 4.1 Introduction to this service ...... 24 4.2 Main features ...... 24 4.3 Service offer ...... 25 4.4 Backup on demand control panels ...... 26 4.4.1 User Provisioning Settings ...... 26 4.4.2 Customer Provisioning Settings ...... 31 4.4.3 Advanced Settings ...... 32 5 cVPS or Virtual Private Server ...... 33 5.1 Introduction to this service ...... 33 5.2 Main features ...... 33 5.3 Service offer ...... 34 5.4 cVPS control panels ...... 35 5.4.1 User Provisioning Settings ...... 35 5.4.2 Customer Provisioning Settings ...... 36 5.4.3 Advanced Settings ...... 38 6 cNET networking ...... 41 6.1 Introduction to this service ...... 41 6.2 Main features ...... 41 6.3 Service offer ...... 42 6.4 cNET control panels ...... 43 6.4.1 User Provisioning Settings ...... 43 6.4.2 Customer Provisioning Settings ...... 44 6.4.3 Advanced Settings ...... 46 6.4.4 Difference between Mbit, GB, 95%, smallband and effect on invoice ...... 51 7 License broker ...... 51 7.1 Introduction to this service ...... 52 7.2 Main features ...... 52

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7.3 Service offer ...... 52 7.4 License Broker control panels ...... 52 7.4.1 User Provisioning Settings ...... 53 7.4.2 Customer Provisioning Settings ...... 53 7.4.3 Advanced Settings ...... 55 8 Mail on demand ...... 56 8.1 Introduction to this service ...... 56 8.2 Main features ...... 56 8.3 Service offer ...... 57 8.4 Mail on demand control panels ...... 58 8.4.1 User Provisioning Settings ...... 58 8.4.2 Customer Provisioning Settings ...... 61 8.4.3 Advanced Settings ...... 63 8.5 Mail on Demand Resource Mailbox ...... 64 8.5.1 Provisoning a Resource Mailbox ...... 64 8.5.2 'Room' Resource mailbox Settings ...... 65 8.6 Tips and tricks ...... 67 8.6.1 Increase the mailbox Storage for a User ...... 67 8.6.2 Change your DNS Settings to Point to Mail On Demand ...... 67 8.6.3 How to configure POP3 ? ...... 68 8.6.4 How to configure IMAP4 ?...... 68 8.6.5 How to configure your RPC/HTTP email account using autodiscover ...... 68 8.6.6 How to configure your RPC/HTTP email account manually ...... 68 8.6.7 How to acces the webmail ...... 69 8.6.8 How to configure your mobile device ...... 69 9 McAfee Broker ...... 70 9.1 Introduction to this service ...... 70 9.2 Main features ...... 70 10 AD on demand ...... 72 10.1 Introduction to this service ...... 72 10.2 Main features ...... 72 10.3 Service offer ...... 72 10.4 AD on demand control panels ...... 72 10.4.1 User Provisioning Settings ...... 73 10.4.2 Customer Provisioning Settings ...... 75 10.4.3 Advanced Settings ...... 76 11 Sharepoint on demand ...... 77 11.1 Introduction to this service ...... 77 11.2 Main features ...... 77 11.3 Service offer ...... 77 11.4 Sharepoint on demand control panels ...... 77 11.4.1 User Provisioning Settings ...... 78 11.4.2 Customer Provisioning Settings ...... 79 11.4.3 Advanced Settings (ResellPanel) ...... 80 12 Detailed table of content: ...... 81

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1 Introduction Thinfactory offers its customers the most advanced cloud orchestration platform available on the market today. We focus on enabling our customers to innovate and empowering them to offer cloud services efficiently.

cFactory is an innovative web platform designed to meet the needs of service providers which allows them to offer, manage and configure their cloud services. Thank you for taking the time to learn our product. We are looking forward to your feedback to guide further development

1.1 Description The cFactory Cloud Orchestration Platform consists of 2 core platforms. The first one is the BSS (Business Support Systems) Platform that a service provider uses to run its business operations towards customers.

IT handles Product Management: Private and public Catalog Customer Management: Customer and user management, permissions Revenue Management: Orders, contract management, billing reports

The Second Core Platform is the OSS (Operations Support Systems) that a service provider uses to manage their cloud services. It covers all provisioning tasks towards the underlying datacentre infrastructure (IAAS), Software-as-a-service, and 3rd party Vendors (Brokers).

1.2 Benefits and values The cFactory orchestration platform delivers all services to build a one-stop solution for Service Provider (white-label) and resellers purposes. The cFactory private Platform covers the complete cloud Process automation cycle from ordering towards billing. Due to its flexible and open structure, various Marketplaces can be hosted making use of Public and Private service catalogs all managed from within one management interface.

Cloud Orders can be provisioned towards partners own datacenter cloud services, those of his partners or towards public cloud offerings.

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 Account Management Manage all of your customers from one view. Create users manually or use a bulk upload. Enhanced features such as User impersonation, Multi-tier distribution and Granular Access Control allow you to configure the accounts in all his details. Our Delegation model supports single-sign-on to all services.

 Service Ordering & Contract Management The Cloud orchestration includes a comprehensive module which auto-generates service orders and supports multiple contract models and types. Whether you want to support fix duration contracted articles or Pay-as-you–go based articles. The contract dashboard gives you a global overview of all customer contracts and provides easy management and follow up for renewals extensions and upgrades. The ordering module allows you to manage your catalog prices and discounts, to create templates and quotes for your customer. Partners can order on behalf of their customers or customers can make use of the self-service.

 E-Quotes The E-quote module provides you with an easy way to prepare configurations and Proposals for your customers. Save all articles from the basket into an E-Quote and send it to your customer. Your customer will receive an e-mail with your E-Quote. When the customer accepts, the articles are automatically ordered. Generating business with your customer has never been easier! You can even store frequently used configurations as templates.

 Service Catalog and Pricing The Cloud orchestration platform supports Public and Private Service catalogs. Public Service catalog articles are common for each customer while Private Service catalogs can be assigned to partners who want to provide partner specific cloud articles to their customers. The Platform supports various price configuration settings and support for Trial contracts, Volume Discounts, Pre-pay, Pay-as-you-go articles with variable billing frequencies, like hourly billing.

 Reporting Usage & Resource metering The Cloud Orchestration platform can deliver any kind of reporting. We provide comprehensive billing metric reports to generate all detailed for your invoices. This saves you time and money! Resource reports allow you to have a clear overview of configurations and usage.

 Control Panels We provide a complete set of control panels. No-Black box solution, you are in control! By using our Control panels you can configure and provision any private, Public and brokerage Service within minutes. Easy to use and real-time provisioning.

 Self service Cloud orchestration provides self-service capabilities for most common IT tasks such as resetting passwords and basic configuration of IT cloud Services. Give customer granular control of their IT environment and make your live easier.

 Messaging Apart from sending email messages to the users of the platform in case of an event, you can also chose to make use of the messaging module in the platform.

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Thanks to the modular approach of the platform and the focus on providing an end-to-end experience from cradle-to-crave including the initial offer creation, service ordering, service delivery and contract termination, the technical platform can be rolled-out within weeks. Operating the platform is simplified thanks to the used of wizards and specialized views.

1.3 This document This document includes an extract of the help pages for the actual service orchestration. Requirements for using this training document: Internet connection and Internet Browser.

Note:

 This sign indicates a special remark or tip

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2 Storage on demand 2.1 Introduction to this service

Figure 1 Storage on demand

Storage On Demand is a hosted file sharing service delivering personal and company network shares.

The Storage On Demand service includes advanced features such as setting basic security access on users for the file shares, creating security groups and creating and setting security on folders within a network share.

The Storage On-Demand infrastructure is accessible from 2 scenarios. Either from the Internet, or from within one of our other cloud Services such as Apps On Demand, our Virtual (cVPS) or native Server Infrastructure. When delivered from the Internet, Citrix receiver is used to provide the access to the storage volume.

The Cloudplaza Storage service is equipped with our Elastic Storage Solution (ESS). The Elastic Storage Solution allows customers to buy any volume of backup data and configure this backup storage over one or more backup clients using our elastic storage configurator.

The cFactory platform is build upon a hierarchical structure for the different functional levels.

2.2 Main features Elastic Storage: The Cloudplaza Storage service is equipped with our Elastic Storage Solution (ESS). The Elastic Storage Solution allows customers to buy any volume of backup data and configure this backup storage over one or more backup clients using our elastic storage configurator

Secure access: Storage On Demand Services are accessed via a Secure Sockets Layer (SSL) encryption.

Business continuity: Redundant network architecture is hosted in multiple data centers to handle unscheduled service outages. Data centers act as backups for each other: If one fails, the affected customers are transferred to another data center with limited interruption of service.

High availability: Storage On Demand has a 99.7 percent scheduled uptime. Storage On Demand makes use of DFS technology to allow high availability and redundancy of the service. If a customer’s service is affected, Cloudplaza offers financial remedies subject to the terms and conditions of the service level agreement (SLA).

Technical Support: Customers have access to ‘free-of charge’ support via our technical knowledgebase. The Technical knowledgebase is the fastest way to find the answers of questions related to our service. Customers requiring higher levels of support can always subscribe to our additional Support services. Contact your reseller for the different service plans

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Automated provisioning: Provisioning control panels are made available to company service administrators for managing all Storage On Demand Services. After logging on to the Cloudplaza platform, service administrators can perform a number of common tasks such as adding and deleting file shares, Activating file shares to users, creating security groups, and set security to file shares.

2.3 Service offer The Storage On Demand supports 2 types of file shares:

Personal File Shares: Personal File shares are bound to a user. The Personal File share acts as a ‘home’ folder for a user. Each user can have up to 1 personal file share. The minimum personal File share is 1 GB and can be enlarged by incremental of 1 GB up to a maximum of 500 GB per user. A personal file share is only accessible by the user itself.

Customer file shares: A Customer file share is bound to a customer (organization). The Customer file share acts as a ‘network share’ for an organization. The minimum Customer File share is 1 GB and can be enlarged by incremental of 1 GB up to a maximum of 1 TB per file share. Users can be granted access to the customer file shares by setting default permissions for the users.

Customers can create security groups and apply them on the network file shares and folders to granular set the security for the users.

2.4 Storage on demand control panels Storage On Demand Control panels allow you to configure and provision your Storage Service.

Storage On Demand is enabled with the elastic cloud storage, allowing you to configure your network Shares as you want.

Figure 2 Storage on demand control panel

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2.4.1 User Provisioning Settings Provision User

Figure 3 provision user

This Control allows you to provision or (re)provision a users Network Shares.

 the user must first be provisoned with the AD On Demand Service before it can be provisioned with the Storage On Demand Service

Service Roles Use the Roles Control to assign granular access rights for the user for configuring and managing the Storage On Demand Service.

Figure 4 Roles of storage on-demand

Role Access Rights Admin Managing Roles and Basket Regular User None Company Administrator Managing Roles and Basket Network Shares Management Gives the User Access to the Network Shares Control Home Drive management Gives the User Access to the Home Drive Control

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Home Drive With the Home Drive Control we can configure a personal network Storage for the user.

Figure 5 Home Drive Control

To Configure a Personal network Storage share for a user, attach storage from a Storage article to the Home Drive Control

Network Share Access With the Network Share Access Control we define the default access rights for a user to the network shares.

Figure 6 Network Share Access

The default access rights for the Network Shares which are configured in the network Shares Control can be set using the network Share Access Control. For each network Share, the user can be assign by default with the following Access Rights:

 NONE  READ  WRITE

Users will inherit these access rights for the whole network share.

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Set default Access Rights to a network share for a user

Figure 7 Access rights to network share

2.4.2 Customer Provisioning Settings Provision Customer

Figure 8 Provision customer

The Provision Customer control allows you to (re)provision the customer Storage On Demand settings.

 By default, the customer provisioning is done automatically when a Storage service article is ordered for the customer

Customer Settings The Customer Settings control allow us to configure Customer properties for the service.

Figure 9 Customer Settings storage on-demand

Available Drive Letters A list of alphabethical characters seperated by a semicolon, which can be used as drive letters for the network shares.

User Home Drive letter The drive letter used for the users Home Directory.

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Service Basket: The Service Basket Control includes all Storage On Demand Articles that are available to the customer to configure the Storage On Demand Service for his organization.

Network Shares The network Shares Control is a customer Control which allows you to configure and provision the Network shares for your organization.

Figure 10 Network shared storage on-demand

Creating a New File Share To create a New file share, select a drive leter and click on Create new file share

Figure 11 Creating a new file share storage on-demand

 To configure storage for a file share, click add  Select one of the available storage articles you have ordered and set the required storage quota.  Click Save

 You can extend the storage for the network shares at any time you require. It is not possible to decrease the storage quota of a network share. When a decrease is required, a new smaller volume can be created and data is copied or a service request to the service desk can be issued.

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2.4.3 Advanced Settings Folder Manager The Folder Manager Control allows a customer to set detailed security on folders within the network shares.

Figure 12 Advanced settings storage on-demand

Create a Folder To create a Folder in a Network Share :

Figure 13 Create folder storage on-demand

 Select the network Share  Browse to the location where you want to create the folder  In the Folder Tab, specify the name of the new folder  Click Create

Folder Management:

Figure 14 Folder management storage on-demand

 Allows you te Rename a folder  Allows you to Delete a folder

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Set security on a Folder To Set Security on a Folder :

Figure 15 Folder security storage on-demand

 Select the folder on which you want to apply security  In The permissions Tab, Select the members and click add member  In the Applied permissions tab, Select the member and configure the security access you want to apply.  Click Apply

AD Group management: This options allows the creation of groups to be used to be used for controlling access to folders. This option can also found when you go to the AD on demand Advanced Settings.

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Figure 16 Storage on-demand AD group management

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3 Smartdesk on demand 3.1 Introduction to this service

Figure 17 Smartdesk on demand

Smartdesk On Demand is a Software and Platform as a service (SAAS & PAAS) offering allowing organizations to deliver applications On Demand anywhere-anytime on any device. The SAAS offering delivers access to Public applications (via the APP Store) while the PAAS Service offering is based on a shared Citrix XenAPP environment allowing customers to build their own private application store for their employees.

Customers can mix both service offerings towards their employees.

Smartdesk On Demand supports Native Windows and Web based applications which are accessible from Windows desktop PC’s, Laptops, Mac Devices, iPhone, iPad and other client devices.

3.2 Main features Secure access: Apps On Demand Services are accessed via a Secure Sockets Layer (SSL) encryption.

Intrusion monitoring: We continuously monitor the Smartdesk On Demand Services systems for any unusual or suspicious activity. In the unlikely event that a significant incident occurs, the customer is notified.

High availability: Smartdesk On Demand has a 99.7 percent scheduled uptime. If a customer’s service is affected, CloudPlaza offers financial remedies subject to the terms and conditions of the service level agreement (SLA).

Automated provisioning: Provisioning control panels are made available to company service administrators for managing all Smartdesk On Demand Services. After logging on to the CloudPlaza platform, service administrators can perform a number of common tasks such as adding and deleting users, Publish and Configure Private Applications, Assigning applications to users, configuring user and customer properties.

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3.3 Smartdesk on demand control panels Smartdesk Control panels allow you to configure and provision your Smartdesk On Demand environment.

Figure 18 Smartdesk on demand control panel

3.3.1 User Provisioning Settings Provision User: This Control allows: you to provision or (re)provision a users App Store Account.

 The user must first be provisoned with the AD On Demand Service before it can be provisioned with the Storage On Demand Service Service Roles: Use the Roles Control to assign granular access rights for the user for configuring and managing the App Store Service.

Figure 19 Smartdesk on demand service roles

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Role Access Rights Admin Managing Roles and Basket Regular User None Company Administrator Managing Roles and Basket Citrix Publish App Manager Allows users to Publish Public/Private Apps Portal Access Gives users access to the App Store portal Citrix Virtual Server manager Allows users to Add Servers to the App Store

Application articles: The Application Articles Control allows you to assign a Base Pack Article for the user and provision the user with one or more Applications.

Figure 20 Smartdesk on demand application articles

A Base Pack Service Article gives the user the proper licenses to use the Shared App Store Infrastructure. Different Base Pack Service Articles exist.

 User Applications can be applications which are published on the application servers of the customers itself, these are Private Apps. The user can also be assigned with applications from the public App Store, these are applications which are provided by partners on a shared infrastructure (SaaS) and can be used as-is, without the need for own server infrastructure. These are Public Apps.

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3.3.2 Customer Provisioning Settings Provision Customer: Allows you to provision the customer with the Smartdesk On Demand Service.

Customer Settings: The Customer Settings Control allows you to change customer properties for the App Store Service and to set the notification setting when provisioning actions are taken.

Figure 21 Smartdesk on demand customer settings

Service Basket: The Service Basket Control includes all Smartdesk On Demand articles that are available to the customer to configure the Smartdesk On Demand service for his organization. 3.3.3 Advanced Settings Publish Application manager: The published Application Manager allows you to publish Applications, Desktops or Content on your own Application Server for your organization. Published Applications, Desktops or Content can then be assigned to users.

Figure 22 Smartdesk on demand application publishing

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How to publish an Application?

Figure 23 Smartdesk on demand publish application

Application Type:  Private -> Publish an application for your organization  Public -> Publish an application in the Public APP Store

Application configuration: To publish an application,use the browse function to lookup the executable or startup file for the application you want to publish. Fill in the working directory and if required, application arguments. To publish the application within a folder, specify the “client application folder”

Publishing servers: Specify the servers which will be used to deliver the application.

 When you specify 2 or more servers, the application will be load-balanced among the different servers

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Citrix Portal: The Citrix Portal Control is a link to the customer's Application Portal. The Apps Portal is a web-based portal which gives users personal access to their applications, dekstops and content.

Figure 24 Smartdesk on demand Citrix Portal

Add computer to Application Farm: This control allows you to add a Virtual Server to the APP Store.

Adding the Virtual Server to the App Store allows you to publish Applications, Desktops and Content for the users as 'Private' Apps on the server.

Citrix Session Manager: This option allows the customer to manage the running sessions.

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3.4 How to access Smartdesk on demand from different devices 3.4.1 How to access from iPad/iPhone If your company uses the CloudPlaza Smartdesk on Demand solution to host applications or a Desktop, you can use Citrix Receiver to Access the Smartdesk On Demand Applications and/or Desktop on the IPAD.

To Get Access to your Applications: 1. Download the Citrix receiver from the Apple itunes App Store. (http://itunes.apple.com/us/app/citrix-receiver-for-ipad/id363501921?mt=8) 2. Open the Citrix Receiver and click on “Get Started” under “Set up my enterprise app store” 3. After Address type : https://my.cloudplaza.eu for Web or https://my.cloudplaza.eu/lp/mobile for Application mode (logon point) 4. Click NEXT 5. On the next screen select “Manual Setup” 6. After Description type : CloudPlaza App Store 7. Select “Web interface” 8. Save the configuration

Extended Keyboard Commands You can use the extended keyboard to perform common functions such as cut, copy, and paste. To activate these functions, go to Settings > Citrix > Keyboard. When activated, these functions appear as buttons at the top of the keyboard. Swipe horizontally to scroll through the functions.

You can activate the following commands:  Alt: Activates menus in the current application.  Alt+Tab: Switches between open windows in an application.  Copy: Copies the selected item.  Ctrl+Alt+Del: Provides Windows Security options such as Lock Computer, Log Off, and Task Manager.  Ctrl+Esc: Displays the Start menu.  Cut: Cuts the selected item.  Del: Deletes the selected item.  End: Moves the insertion point to the end of the current line of text.  Esc: Cancels the current task.  F1-12: Activates keyboard shortcuts assigned to function keys in an application. For example, in Microsoft Office applications, tapping F12 displays the Save As dialog.  Home: Returns the insertion point to the beginning of the current line of text.  Page Down: Scrolls content upward in the current document.  Page Up: Scrolls content downward in the current document.  Paste: Pastes a copied or cut item at the insertion point.  Refresh: Updates the current window.  Save: Saves the current file.  Slide Show: Starts a slide show for the current PowerPoint presentation. To advance the slide show, tap the current slide.  Tab: Inserts a tabbed space in the current document.

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3.4.2 How to access from Windows Full Citrix Receiver client: The new Citrix Receiver Full Client for windows v3.4 can be downloaded at http://www.citrix.be/downloads/citrix-receiver/receivers-by-platform/receiver-for-windows-34.html (app. 45 MB) .

 To start the install click “run” (download will start in background and installer will start up) or chose “Save” to download the installer to your local machine followed by clicking on CitrixReceiver.exe  The Install Successfully panel appears and will ask you to create account to logon.  Click “Add Account” to continue Type the url to CloudPlaza server; https://my.cloudplaza.eu  Click “Next” to continue  The Citrix Receiver connection panels aks you to provide user name and password to connect to Citrix Server  Type user name and password to continue

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4 Backup on demand 4.1 Introduction to this service

Figure 25 Backup on demand

Backup On Demand is an easy-to-use and cost-effective data backup and recovery solution specifically designed for small and medium businesses. You can easily back up all of your desktops and laptops, Windows servers, Linux servers, Microsoft Exchange Server, Microsoft SQL Server, Lotus Domino/Notes, Oracle database, MySQL database, to our Backup On Demand infrastructure build on top of a Multi-datacenter topology.

4.2 Main features

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4.3 Service offer The Backup On Demand service includes 2 offerings. Backup On Demand Light and Backup On Demand Pro.

Backup On Demand Lite Backup On Demand Lite is a subscription based backup service for Windows and Mac client desktops. You need to have a Backup Lite agent installed on every desktop or laptop computer you need to back up. Backup light is an easy to use backup solution to protect all of your personal data. Installation of the backup agent can be performed from the backup portal infrastructure.

Backup On Demand Pro Backup On Demand Pro is a subscription based backup service for client and server operating systems. You need to have a Backup Pro agent installed on every database server, email server, or desktop computer you intend to back up. It is a comprehensive client-side backup application incorporated with Microsoft Exchange Server Brick-Level Backup, Microsoft SQL Server, Lotus Domino/Notes, Oracle, MySQL, and Windows System Backup and Restore modules for backing up Windows system image, databases and files from a client-side computer to the Cloud Backup Infrastructure. Installation of the backup agent can be performed from the backup portal infrastructure.

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4.4 Backup on demand control panels Backup On Demand Control panels allow you to configure and provision your Backup Service.

Backup On Demand is enabled with the elastic cloud storage, allowing you to configure your backup sets as you want !

Figure 26 Backup on demand control panel

4.4.1 User Provisioning Settings Provision User: Allows you to provision the customer with the Backup On Demand Service.

User Settings: In the User Settings Control you can configure up to 2 Email contacts. The Email contacts receive at each backup event a details report with the status and log of the backup job.

Figure 27 User provisioning settings

1st-2nd Email Contact Specify the Contact name and Email address for the contacts that needs to receive the backup reports.

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 The 2nd Email contact is optional, and by default empty. The status of the 1st Email contact depends on the Property settings in Customer Settings

Timezone Specify the Time Zone of the Backup Account.

Roles: Use the Roles Control to assign granular access rights for the user for configuring and managing the Backup On Demand Service.

Figure 28 User Roles On-demand backup

Role Access Rights Admin Managing Roles and Basket Regular User None Company Administrator Managing Roles and Basket Backup Configurator Gives the User Access to the Backup Configurator Control Portal Access Gives the User Access to the backup Portal Site

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Backup Configuration: The Backup Configuration Control allows you to Configure the backup Set for the user.

To Configure a backup Set, you need to attach a license and backup Storage Quotain the Backup Configuration control

Figure 29 Backup on-demand configuration

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Attach a Backup License To Configure a backup Account, you first need to Attach a backup license in The Backup Configuration control

Click Change License and attach one of the ordered Licenses.

Figure 30 Backup on-demand license

Attach Backup Storage Besides a backup License, you need to assign backup Storage to a backup Account. Backup On Demand makes use of our Elastic Storage solutions, means you can either use Flex storage articles or assign an Amount of Storage space from one or more Fix storage articles. You can configure each backup set with the storage amount that you want (Max= 500 GB)

Figure 31 Backup on-demand attach backup storage

 You can at any time extend an existing backup set with additional Backup storage articles. It is not possible to decrease storage of a provisioned Backup account.

Provision the Backup Account After you have attached a valid Backup License and Backup Storage Articles, you can provision the backup account.

Figure 32 Backup on-demand backup account

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Optional Backup Articles for Backup Pro If You have Provisioned the Backup Account with a Backup Pro License, You can assign additionally 2 Optional backup Articles :

Figure 33 on-demand backup optional backup articles

Mailbox Quota Backup Pro allows backup of a Microsoft Exchange server. Mailbox Quota are additional backup licenses which allow to make a 'Brick level' Backup solution for your Exchange environment.

You need a Mailbox Quota license for each mailbox you want to backup individually.

Request Seed Load If you need to backup a large almount of data and your Internet Connectivity is limited, It could be interested to request for a Seed Load.

Attaching a Request Seed Load article will trigger a Proces which will pre-load backup data using an external disk.

There are 2 Seed Load Articles

 One-Time 1st backup Via External Disk (Shipping)  One-Time 1st backup Intervention On-Site

 Both are one-time articles, delivering you a fix price for taken a seed-load backup.

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4.4.2 Customer Provisioning Settings Provision Customer: Allows you to provision the customer with the Backup On Demand Service.

Customer Settings: The Customer Settings Control allows you to define customer properties for the Backup On Demand Service.

Figure 34 on-demand backup customer provisioning settings

Enables/Disables the System Email Contact which can be set per user.

Service Basket: The Service Basket contains all articles which are available for configuring and provisioning of the service.

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4.4.3 Advanced Settings The Backup Portal Control is a link to the Backup On Demand Portal.

The Backup On Demand Portal allow users to manage their backup sets, download the backup agents for various Operating Systems and restore data from their backup sets.

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5 cVPS or Virtual Private Server 5.1 Introduction to this service

Figure 35 Virtual Private Server

cVPS provides you with a virtual server infrastructure performing equally compared to a physical server infrastructure at a fraction of the cost, delivering higher flexibility and efficiency. cVPS delivers Virtual Private Servers in a Standard or High-Availability configuration and is available with a Windows or Linux Operating System.

Configure your server in minutes and manage your virtual server completely by yourself. With our powerful server and cloud storage infrastructure, you can benefit from 100% stability and speed. The cloud network topology completely separates your server from the other instances and provides you a secure solution.

The cVPS service is enabled with the elastic Storage On Demand, allowing you to configure your servers on the fly, as you require supporting your business.

5.2 Main features High Capacity Servers: Our cVPS infrastructure allows you to configure high capacity servers from 1 GB up to 128 GB of memory and up to 5x 1 TB of disk storage and up to 16x 2Ghz processing power.

Business continuity: Redundant network architecture is hosted in multiple data centers to handle unscheduled service outages. Data centers act as backups for each other: If one fails, the affected customers are transferred* to another data center with limited interruption of service.

Technical Support: Customers have access to ‘free-of charge’ support via our technical knowledgebase. The Technical knowledgebase is the fastest way to find the answers of questions related to our service. Customers requiring higher levels of support may always subscribe to our additional Support Services. Contact your reseller for the different service plans.

Automated provisioning: Provisioning control panels are made available to your company service administrators for managing all cVPS instances. After logging on to the CloudPlaza platform, service administrators can configure and provision cVPS servers, execute remote management such as power on/power off and rebooting cVPS servers.

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5.3 Service offer The cVPS Service can be configured following your own business needs. Each server can be configured as follows:

Resources Description Memory Available from 1 GB of memory up to 128 GB of memory, dedicated to the server. Storage Up to 5 TB per server (5 x 1 TB disk drives) CPU Up to 16 Core (16x) 2 GHz. Connectivity Up to 5000 GB or 1000 Mbps. Nics Up to 10 NICS. Availability Available in Standard, High-Availability or Enterprise configuration.

Availability The VPS infrastructure includes 3 service levels.

Figure 36 cVPS availability

Standard SLA delivers basic availability and management and is based on our standard Storage On Demand solution. The VPS server resides in one datacenter and does not support failover towards another datacenter in case of a disaster.

The Advanced SLA delivers a high availability solution based on the advanced Storage On Demand cStorage+ architecture which replicates the VPS over multiple datacenters. This SLA allows you to fail over manually your server infrastructure in case of a disaster.

The Enterprise SLA gives you the best solution available, based on the advanced Storage On Demand cStorage+ solution, it will automatically fail over your server infrastructure in case of a disaster, delivering you the best business continuity solution on the market today.

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5.4 cVPS control panels The cVPS service is enabled with the elastic cloud storage, allowing you to configure your servers on the fly.

Figure 37 cVPS control panel

5.4.1 User Provisioning Settings Service Roles: Use the Roles Control to assign granular access rights for the user for configuring and managing the cNet Cloud Service.

Figure 38 cVPS user provisioning settings

Role Access Rights Admin Managing Roles and Basket Regular User None Company Administrator Managing Roles and Basket Virtual Server Manager create Virtual Servers and Manage VPS Servers

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5.4.2 Customer Provisioning Settings Customer settings:

Figure 39 cVPS customer settings

Here, you can set the contact details of the people to be notified if provisioning actions are taken.

Service Basket: The basket contains all articles which are available for configuring and provisioning of the services

Virtual servers: The Virtual Servers control allows you to configure and manage your Virtual Private Servers. Configure a Virtual Private Server

Click on Create Server

Figure 40 cVPS create server

A line is added allowing you to configure your VPS Server, Click on Configure The configuration consists of 4 steps which will guide you through the configuration process. step 1

 give a label to the VPS Server you want to create  Add a description

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step 2

 Select The Source Template (Image) for your server. You can choose between your cVPS private Template or a cVPS Generic template  Apply one ore more filters will help you to select the correct image  Below the server template you will find the specifications of the image you have selected.

step 3

 Select the Timezone of your server  Depending the image you have selected, you may need to enter a cVPS product key or select a cVPS product key that you have ordered.  Apply Your CVPS administrator password

 The password must match the requirements of the OS image you have selected. For example for a windows 2008 image, must be minimum 6 chars and include a capital and number value

step 4

 Attach the cVPS Compute Unit article that you want to use for the server

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 Create cVPS disks. cVPS disks (max=5) that you require for your server. First disk must match the size of the image.  configure one or more cVPS network cards that you require for your server. attach the cVPS Availability article

Provision a VPS Server

Figure 41 cVPS provision a server

Click on provision to provision your VPS Server, this can take up between 15 and 30 minutes depending the image you have selected.

Modify/upgrade the configuration of a VPS Server When the configuration of VPS server needs to updated (CPU/Memory, disk, NIC), we can do this without stopping or deprovision the server. Click on the configuration button and go through the stepped configuration screen and make the necessary changes (step 4/4) After clicking finish, a small ‘I’ will appear if the server needs to be rebooted to apply changes.

Deprovision a VPS server When a server is deprovisioned, the server image is removed from the production environment and moved into a quarantain location. The server image will be kepped for 14 calendar days. After this period, the server image is wipped so all data on the VPS server is lost.

Delete a VPS Server Click on Delete to Remove your VPS Server, then confirm your selection.

 Deleting your VPS Server, removes all disks and data!

5.4.3 Advanced Settings Manage VPS Servers: The Manage VPS Server control allows you to manage your VPS Server

Figure 42 cVPS advanced settings

The Manage VPS control allows you to control your server as you where in front of it. Action Description POWEROFF Shutdown, simulation pressing porweroff button on server

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POWERON Boot the server RESET unplug the server SHUTDOWN Gracefull shutdown (via OS) REBOOT Gracefull reboot (via OS)

 SHUTDOWN and REBOOT requires that the vmware tools are installed on the server !

Console: This allows a direct console on the hypervisor of the virtual machine Server info: More information on the server and the physical location of the server Monitoring: Button only active if server monitoring via Monitis has been activated Alerts: Button only active if server monitoring has been activated RDP: If your server has a Device Public IP attached, the Public IP is shown on the right. Using the Icon, you start an RDP (Windows) or SSH (Linux) session towards your server

Snapshots: Snapshots allows you as an administrator to take 'Custom Snapshots' of your server.

Figure 43 cVPS snapshots

Your snapshot tree may have a depth of 5 with a maximum of 32 snapshots. The snapshots are in the default VMWare Snapshot format (.vmk).

 To be able to use the Snapshout cloud service, you must have a customer snapshot service article. Visit our Cloudplaza shop to purchase one.

 Notice that the snapshot function creates a differential VMK file. This file will only contain the difference between actual state and moment of activating snapshot. As a result, this file will grow incrementially over time. Creation on the snapshot will also take up server resources due to the continuous actions to identify and store the differential data.

Select Contract Befor you can use the Snapshot Cloud Service, you must select the Service order from which you want to retrieve a snapshot Article from

Figure 44 cVPS snapshot service

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Choose select Article

Figure 45 cVPS snapshot article

Select the appropiate Service order

 How To Change a License Key on a cVPS Windows Server  login as an administrator on the Windows server  open CMD (Start-> Command)  Type the following instruction: cscript %windir%\system32\slmgr.vbs /ipk “NEW-LICENSE- KEY”  Follow the instructions and reboot

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6 cNET networking 6.1 Introduction to this service

Figure 46 cNet introduction

cNet provides you with a virtual network infrastructure allowing you to build your own Datacenter as a Service solution. cNet provides the best quality designed on a web3.0 datacenter architecture designed and built on top of innovative datacenter of the future technologies.

Within the cTech facilities we provide Collocation, IP/MPLS and Managed Datacenter Services. Combined with our redundant fiber-optic backbone and multi-datacenter infrastructure you can build a single-site or dual-site configuration for High-Availability infrastructures. Our infrastructure is optimized to support any cloud technology supporting any business application.

Configure your cNet in minutes and manage your virtual network completely by yourself. The cloud network topology completely separates your server from the other instances and provides you a secure solution.

6.2 Main features The Thinfactory network spans three datacenter facilities in the Brussels area; InterXion, Belgacom Netcenter and KPN (Mobistar).

Combined with our own dark-fiber ring running on WDM technologies and our independent scalable network; Thinfactory offers a wide variety of IP and IP/MPLS services on a highly redundant design.

The network itself is powered by Juniper routers and Cisco switches and monitored on a 24/7 base by our Network Operations Center.

Figure 47 cNET topology

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6.3 Service offer The cNet clouds are available in the following configurations :

cNetCloud cNet cloud provides a Virtual Private LAN inside the Public Cloud. It provides cVPS servers behind a NAT configuration. Combined with cNet router & firewall filtering it provides a Cloud Network solution using a shared firewall configuration.

cNetDirect cNet Direct provides a public WAN. It provides cVPS servers with a direct connection to the Internet. With cNet direct, the customer should foresee in an own firewall infrastructure.

cNetPrivate Virtual Private VLAN. Full transparency, requires physical interconnect.

Add-On Services: On top of the cNet Clouds, cNet provides with add-on services such as transit connectivity, firewall filtering and public IP Addresses.  Cloud Network Virtual Router and Firewall filtering. To be used on cNetCloud and cNetDirect articles.  cNet cloud uses a redundant IP Transit infrastructure with multi-transit Internet access points from within different datacenters. All datacenters are Interconnected over a Dark- fiber network. o CNET-IP IP Internet connectivity. Pricing based on GB or TB usage. o CNET-IP+ IP Internet connectivity. Pricing based on Mbit 95% percentile usage. o cNetExplore Belgacom Explore & IP Internet connectivity. Pricing based on Mbit 95% percentile usage. o cNetMetro VLAN capable IP/MPLS l2vpn circuit within the same city or area code

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6.4 cNET control panels cNet Control panels allow you to configure and provision your Cloud network.

Figure 48 cNET control panel

6.4.1 User Provisioning Settings Service Roles: Use the Roles Control to assign granular access rights for the user for configuring and managing the cNet Cloud.

Figure 49 cNET user provisioning settings

ROLE Access Rights Admin Managing Roles, Customer Settings and Basket Regular User None Company Administrator Managing Roles, Customer Settings and Basket Cloud Manager Manage Cloud Network, CloudDetails and Cloud Firewall Rules

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6.4.2 Customer Provisioning Settings Customer Settings: Customer Settings contain the contacts for notification messages for the cNet service. Notifications for general messages like Provisioning and Deprovisioning actions. Bandwidth notifications will also be sent to these contacts. By default, the system loads this configuration with the Administrator of the account.

Figure 50cNET customer settings

Service Basket: The basket contains all articles which are available for configuring and provisioning of the services

Cloud Network: The Cloud Network control allows you to configure and manage Cloud Networks.

Figure 51 cNET configure network

To create a cloud network:  give a label in the 'Cloud Name' section  Select the cloud article which you want to use to build you cloud (if you have more than one cloud article available, select from the list).  Select the proper Bandwidth Type (GB is GBYTE capacity based subscription, Mbit is burstable based subscription)  Specify the overcharge Policy (Disallow or Allow where normal rate are applicable for overcharge) Only available for FLEX contracts.  Select the proper Contract Type Filter  Select the proper bandwidth article from the list  For GB subscription only: Configure Bandwidth Notification Thresholds, make sure the contacts in Customer Settings are correct.  Set the default Firewall Policy (Deny of Allow)  Assign a public IP to the cloud if needed (allows for example server updates without Public IP for each server)

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Figure 52 cNET configure details

Provision a cloud network Click on provision to provision your cloud network, this can take a few moments before the cloud is provisioned.

Figure 53 Provision cNET cloud network

Delete a cloud network Click on Bin to Remove your cloud network, a cloud can only be deleted when the status is 'Deprovisioned'

Figure 54 cNET delete a network

 Deleting your cloud removes all configuration and puts all the devices which may be provisioned in the cloud unaccessible!

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6.4.3 Advanced Settings Cloud Details: Cloud details allows you to configure advanced settings for your clouds, the first screen gives you an overview of the active clouds that you have.

Figure 55 cNET advanced settings overview

When you select Configure –>, a window is displayed with General info and advanced settings

Figure 56 cNET advanced configure

General Info  Bandwidth : Current Bandwidth consumption and the provisioned quota  Status: Indicates Normal or Smallband when you disallow overcharge and you have reached the 100% limit  Promiscuous Mode: Eliminates any reception filtering that the virtual network adapter would perform so that the guest operating system receives all traffic observed on the wire.  Public IP Contract information: When you activate and save, it allows you to Add public IP to servers in the next section.

IP Address Assignments  List of internal IP's  List of attached Server Names  List of attached Public IP's  Link to RDP session for servers

Traffic charts This section allows you to monitor the bandwidth usage for the current month and the previous months. You are able to select and deselect inbound/outbound traffic. You can also swap between Mbit of Gb type of graph. Loading the graph will take some time.

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Figure 57 cNET traffic charts

 You can edit the fields but make sure they are in sync with the actual server NIC configurations to avoid network conflicts

Firewall Rules: cNet Cloud includes a shared Firewall service.

Using the Firewall Rules control, you are able to view and provision all firewall rules for your cNet Cloud.

For each of the cNet clouds you have activated for your organization, you can associate the Selected Contracts from which you want to use firwall rule articles.

Figure 58 cNet Firewall rules overview

Select Contracts To add new firewall rules to your cNet cloud, you need to have Firewall Rules articles available which you can buy from the Cloudplaza Store. As you may have different contracts and contract types signed up, you can select the contracts which will be used to provision new firewall rules.

Figure 59 cNET firewall contract selection

Firewall Rules When you select Firewall rules, you can view and configure the firewall rules for the selected cNet Cloud.

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Figure 60 cNET Firewall Rules

Adding a new Rule Add a new rule by clicking on 'Add New Rule' as shown in the picture above. The following screen appears :

Figure 61 cNET Firewall, add new rule

Property Selection Description Name input field Add a label for your new firewall rule Destination Selection Select the destination which is applicable for the firewall rule you want to implement Sources Any Select Any if you want to allow any source address input field Enter the Source IP address which you want to configure for the firewall Rule or select another cNet Cloud Ports Any Select any to open all ports for the cnet Cloud Input Field Select one or more preconfigured ports or add a range 'from-to' Action Accept Allow the selected ports from Source to Destination Discard Disallow the selected ports from Source to Destination Before Add as last Adds the firewall rule as last in the configuration list selection Add the new firewall rule before the selected Firewall rule

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Example The following example shows how to open the RDP (Remote Desktop protocol) port for any source address towards the Public IP of the Appserver.

Figure 62 cNET Firewall example

 This is a typical configuration if you want to start RDP and ICA sessions from the server from any PC on the Internet.

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Enable Shared Services Customer having their own cNet Cloud that want to make use of Cloudplaza Shared Cloud Services, need to enable Shared Services in the Firewall Rules. This is only required if shared services are deployed like AD/Citrix/Sharepoint and others. This requires 5 ordered Firewall Rules.

To enable the Shared Services, click on the select box and click Apply.

Figure 63 cNET firewall shared services

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6.4.4 Difference between Mbit, GB, 95%, smallband and effect on invoice Mbit: Mbit is a commercial model where a customer orders a committed bandwidth. The bandwidth is measured in Mbits and there is no limitation on the data volume sent across the connection. For bandwidth or Mbit, the measured consumption at a certain moment is defined by the highest measured value of the incoming and outcoming Mbits bandwidth.

GB: GB or GBYTE is a commercial model where a customer orders a data volume. The data volume is measured in send/received GBYTE and there is no limitation on the used bandwidth. For data volume or GBYTE, the measured consumption at a certain moment is defined by the sum of the incoming and outgoing data volume.

95% percentile measurement: This is a way to measure the Mbit bandwidth allowing customers to burst within certain boundaries. The way it works is that every 5 minutes, a sample of the consumed Mbits bandwidth is taken. These samples are sorted from highest to lowest and the highest 5% of samples are dropped. The highest value of the remaining samples is considered as the measured 95% percentile value. (more info: http://www.semaphore.com/blog/94-95th-percentile-bandwidth-metering-explained-and-analyzed)

How does this effect my invoice? A contract can be signed based upon a fixed recurring fee (FIX) or based upon pay–what-you-use (FLEX).

For fixed recurring fee contract: The customer can only consume what has been committed in the contract.

As a result:  For a Mbit (bandwidth) contract, a customer can burst until the measured consumption (using 95% percentile measurement) is equal to the ordered Mbit bandwidth. When measured value equals ordered value, no bursting is possible until end of billing period.  For a MB (data volume) contract, a customer can burst until the measured data volume is equal to the ordered MB volume. When measured data volume equals ordered data volume, the connection is put into “SMALLBAND” or 64 kbits.

 Notice, if a customer wants to re-enable bursting or disable smallband, he will have to order additional bandwidth/data volume.

For pay-what-you-use contract: A contract can be signed with “Disallow overcharge” (see 6.4.2), in that case, the connection will act similar to the “For fixed recurring fee contract”. When overcharge is allowed, the customer will be invoiced at the end of the billing cycle for the measured consumption.

 Notice, if a customer wants to re-enable bursting or disable smallband, he only needs enable overcharge or change the configured quota. No additional order is needed.

As a result:  For a Mbit (bandwidth) contract, the invoiced bandwidth is defined by 95 percentile measurement  For a MB (data volume) contract, the invoiced data volume is defined by sum of measured incoming and outgoing data volume

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7 License broker 7.1 Introduction to this service

Figure 64 License Broker

With License On Demand you can use the latest software without having to purchase them. Using License On Demand, your organization can rent most popular software on a monthly basis. Only pay for what you use !

7.2 Main features The License Broker service allows the ordering of SPLA licenses. This includes the license registration, the media distribution (as downloadable file) and a central storage of the license keys.

7.3 Service offer The offering includes :  Microsoft Operating System Licenses  Microsoft Application licenses  Microsoft database Licenses

7.4 License Broker control panels License On Demand Control panels allow you to Manage your Licenses. Download your Licenses in minutes and manage the number of licenses.

Figure 65 License Broker service screen

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7.4.1 User Provisioning Settings This screen allow the settings of user profiles for the distribution of software.

Service Roles:

Figure 66 License On Demand Service Roles

Role Access Rights Admin Managing Roles, Customer Settings and Basket Regular User None Company Administrator Managing Roles, Customer Settings and Basket

7.4.2 Customer Provisioning Settings The dashboard is limited to the distribution of the media and the central storage of license keys.

Figure 67 License Broker customer settings

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Service Basket: The basket contains all articles which are available for configuring and provisioning of the services.

Figure 68 License Broker service basket

License Media Panel: The License Media panel allow you to download the Media and required license key for a given license.

Figure 69 License Broker Media Panel

When you click on get media , an e-mail containing all necessary information to download the media and obtain a license key for you installation will be send to the contact e-mail address specified for your user account.

License Management Panel: With the License Management Control panel, you can manage the number of licenses you have used.

Figure 70 License Broker management panel

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Manual manage licenses You can manual set the number of licenses used for Flex Contracts. To do so, change the number of the corresponding license article.

Figure 71 License Broker quantity

 You can not manual manage Fixed contracts, as they will always report the number of licenses you have puchased

Automatic manage Licenses Automatic license management allows you to attach a License article to a private application published with the APPS On Demand environment.

Figure 72 License Broker application linked license

When you have attached a private App to a license article, the license article will report automatically the number of named users attached to the private app.

 When a license artciles is attached to a private app, you cannot change the number anymore

7.4.3 Advanced Settings The License Broker has no advanced settings.

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8 Mail on demand 8.1 Introduction to this service

Figure 73 Mail on Demand

Mail On Demand is a hosted enterprise messaging solution based on Microsoft Exchange Server 2010. Mail On Demand helps to give your business the e-mail security it demands, your employees the e-mail access they want, and your IT staff the operational efficiency it needs.

The Mail On Demand service includes advanced e-mail features as well as calendaring, contact, and task management capabilities. Mail On Demand also provides built-in spam control and virus scanning to reduce common security risks that are associated with e-mail files.

Mail On Demand is a CloudPlaza Services offering designed for rapid service adoption by an organization. It includes standardized Web-based Provisioning control Panels that makes it easy to manage and set up services for users. It is available as a standalone service or as part of an integrated solution that also includes file services, application hosting and backup services.

Customers can additional to the Mail On Demand service subscribe to a shared Blackberry Enterprise Service (BES) service to support Mail On Demand with their Blackberry devices.

8.2 Main features Secure access: Mail On Demand Services are accessed via a Secure Sockets Layer (SSL) encryption.

Business continuity: Redundant network architecture is hosted in multiple data centers to handle unscheduled service outages. Data centers act as backups for each other: if one fails, the affected customers are transferred to another data center with limited interruption of service.

Intrusion monitoring: We continuously monitor the Mail On Demand Services systems for any unusual or suspicious activity. If the systems detect such activity, it investigates and responds appropriately. In the unlikely event that a significant incident occurs, the customer is notified.

High availability: Mail On Demand has a 99.7 percent scheduled uptime. If a customer’s service is affected, Cloudplaza offers financial remedies subject to the terms and conditions of the service level agreement (SLA).

Automated provisioning: Provisioning control panels are made available to company service administrators for managing all Mail On Demand Services. After logging on to the Cloudplaza

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platform, service administrators can perform a number of common tasks such as adding and deleting users, activating mailboxes, setting mailbox sizes, adding contacts and distribution lists in Mail On Demand.

Virus filtering: Mail On Demand helps guarding against online threats. Mail On Demand automatically removes viruses and spam in incoming and outgoing e-mail.

8.3 Service offer The Mail On Demand Service comes in 4 different packages, each of them targeting a specific audience. Customers can benefit from one of the Mail On Demand packages or combine them to deliver a heterogeneous offering towards its employees.

Mail Basic Delivering a personal mailbox based on a professional service. Mail Basic is useful for organizations which want to combine full featured ‘Office Mail’ with basic mailboxes ‘Mail Basic’ using the same mail domain and benefit from one centralized mail solution. Supported protocols: POP3

Mail Mobile Mail Mobile is positioned towards users who are frequently on the road. Mail Mobile delivers a webmail based access towards hosted exchange and mobile device access. Supported protocols: POP3, IMAP, Activesync, BES*

* available as an option with the BES On Demand Service

Office Mail Office Mail delivers a complete Hosted exchange solution towards users. Supporting RPC over HTTPS also known as ‘exchange anywhere’ Supported protocols: POP3, IMAP, MAPI, RPC/HTTPS, Activesync, BES*

* available as an option with the BES On Demand Service

Resource Mailboxes Mail On Demand Resource Mailboxes are a special type of mailboxes which can be set up for your organization. Exchange 2010 allows the creation of mailboxes that represent resources, such as conference rooms or equipment items like whiteboards, projectors and so on. By creating such resources, users can then book them via the calendaring feature of Exchange in much the same way that they would book fellow attendees, thereby reserving the resource item for their use.

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8.4 Mail on demand control panels Mail On Demand Control panels allow you to configure and provision your Hosted Exchange environment. Mail On Demand is enabled with the elastic cloud storage.

Figure 74 Mail on demand control panel

8.4.1 User Provisioning Settings Provision User: This Control allows you to provision or (re)provision a user mailbox.

 The user must first be provisoned with the AD on Demand Service before it can be provisioned with the Mail On Demand Service

User Settings: No active settings

Service roles: Use the Roles Control to assign granular access rights for the user for configuring and managing the Mail on Demand Service.

Figure 75 Mail on Demand service roles

Role Access Rights Admin Manage User, Customer and Advanced provisioning settings Regular User Manage own user provisioning settings Company Administrator Manage User, Customer and Advanced provisioning settings

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User Mailbox: The User mailbox control allows you to provision an exchange mailbox to a user. To provision a mailbox to a user, you must attach the proper license articles and mailbox storage articles in the user mailbox control.

Figure 76 Mail on Demand User Mailbox

Attach licenses To attach a license, simply select one of the available licenses (all valid licenses you have purchased in either flex or fix contract type are visible) and save your configuration.

Figure 77 Mail on Demand attach license

Mailbox Quota You can configure the mailbox size of each mailbox induvidually using one or more mail storage articles. One mail storage article can be used to provision multiple mailboxes.

Figure 78 Mail on Demand mailbox quota

Use the slider or fill in the value in the input box and save the configuration.

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 Flex mail storage articles allow to provision the mailbox per incremental of 1 MB, Fix mail storage articles allow to provision the mailbox per incremental of 50 MB

Mailbox Settings: The Mailbox Settings Control allows you to to configure a Forwarding address for the user mailbox and to define additional e-mail addresses for the user mailbox

Figure 79 Mail on Demand mailbox settings

Set forward address Choose among one of the availble users, contacts of Distribution groups to forward your mail to and click on save.

Figure 80 Mail on Demand forwarding

 If you want to forward to an external email address not existing on the system, you can create the external user in the “Exchange Contacts” option of the “Customer Provisioning Settings”.

Set e-mail aliases Using e-mail addresses, you can configure additional e-mail addresses to the user mailbox. To add an additional e-mail address  click on new Email Address  enter a per-fix and select the appropiate domain (suffix)  Click Add

To Remove an e-mail Address from the users mailbox, Click on the Remove button on the right of the e-mail address you want to remove.

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 To change the Primary e-mail address, make sure that the Manage Individual Primary Email Address property is enabled. By default e-mail addresses are automatically created following the Hosted Exchange Email Patterns in Advanced Settings.

Send as This option allows to override the “from” field in Exchange.

Send on behalf of This option will allow you to send the email in name of somebody else. This is mainly used for resources like meeting rooms.

Hosted Exchange Archive User Mailbox: When Exchange archiving is ordered, this screen will allow to activate the license and to define the archive quota of the archive mailbox.

Figure 81 Mail on Demand archive settings

 The Archive User Mailbox is an additional online mailbox typically used to remove the need of local PST files. The main advantage is that the archive folder is kept on the server for easy and protected access from different systems.

8.4.2 Customer Provisioning Settings The Provision Customer control allows you to (re)provision the customer exchange settings.

Provision Customer: This option shows when the customer has been provisioned with active mailboxes. This will automatically be activated when a user is created.

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Customer settings: The customer settings control allow you to specify properties on customer level for the mail On Demand Services

Figure 82 Mail on Demand customer settings

Manage Individual Primary Email Address By default, the property is disabled and email addresses for a user follow the Hosted Exchange email patterns configured for the customer in the Advanced Settings control.

When this property is enabled, email addresses and the primary email address of a user mailbox can be configured individually per user mailbox.

Service basket: The basket contains all Mail On Demand Articles available for the customer.

Exchange Contacts: The exchange Contacts Control allows you to configure exchange contacts for your organization. Exchange contacts are global contacts which are available for all users within the organization.

Figure 83 Mail on Demand Exchange Contacts

 Exchange contacts can be used to forward email of a user to an external email address

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Exchange Distribution Groups: You can create Exchange Distribution Groups using the Exchange Distribution Group Control.

Figure 84 Mail on Demand distribution groups

Creating an Exchange Distribution group involves the following steps :  Add or edit a distribution group  Add members  E-mail enable the Distribution group (create e-mail aliases for the Distribution Group)  Set the Distribution Group Owner  Select Send As rights  Select Send On Behalf Of rights

Figure 85 Mail on Demand distribution groups settings

8.4.3 Advanced Settings Domains: Using the Domains Control you can add one or more additional domains to be used for your exchange email addresses.

Figure 86 Mail on Demand domains

 By default, the domain name entered during the customer creation is created as the first exchange domain

 Deleting a domain will result in removing all users email addresses with that domain name

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Hosted Exchange Email Patterns: Hosted Exchange Email Patterns is a pre-defined list of Email Addresses which will be generated when creating a new mailbox for a user or (re)provision an existing user mailbox.

Figure 87 Mail on Demand Email Patterns

Depending on the customer property Manage Indivitual Primary Email Address the user mailbox will receive automatically email addresses which are set using the convention in the Hosted Exchange Email Pattern list.

8.5 Mail on Demand Resource Mailbox Mail On Demand Resource Mailboxes are a special type of mailboxes which can be set up for your organization. Exchange allows the creation of mailboxes that represent resources, such as conference rooms or equipment items like whiteboards, projectors and so on. By creating such resources, users can then book them via the calendaring feature of Exchange in much the same way that they would book fellow attendees, thereby reserving the resource item for their use.

8.5.1 Provisoning a Resource Mailbox Provisioning a Resource mailbox is simular to setting up a Mailbox for a regular user.

 First of all create a 'User' representing the 'Resource'. for example Conferencing Room.  Provision the 'Resource User' with the special 'Resource Mailbox Article' which can be found in our Service Catalog. Select Which type of Resource mailbox is needed (Room or Equipment)

 Before you provision the 'Resource Mailbox Article' to the user, make sure the user has been provisoned with the AD On Demand Service

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 Set a Storage Quota on the Resource Mailbox

Figure 88 Mail on Demand Resource mailbox

8.5.2 'Room' Resource mailbox Settings The following settings can be configured which are specific for the Resource Mailbox.

Figure 89 Mail on Demand Room resource

Resource Mailbox Access: Resource Mailbox Access allows you to configure Delegates on the resources mailbox. Delegates are typically people who need to manage the Resource Mailbox and for example add it as a second mailbox into their outlook. To configure delegates, add one or more users from the list.

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Resource Mailbox properties: Resource Mailbox properties allow you to configure all available properties for a resource mailbox :

Figure 90 Mail on Demand Resource mailbox properties

Auto Accept The Resource Mailbox properties tab allows you to configure various settings. Auto Accept, accepts the meeting without intervention from another User.

Allow Conflicts Allow conflicting meeting requests option means exactly that. If you allow conflicting meetings, any conflicting meeting requests will be accepted by the resource mailbox and it will be up to the meeting organizers to work things out.

Allow recurring Meetings When Active, it allows Booking of recurring meetings within the Resource Mailbox.

Schedule Only During Work Hours Allows only to book Meetings during Working Hours. Working Hours need to be defined by a delegate on the mailbox itself.

Enforce Scheduling Horizon Use the EnforceSchedulingHorizon parameter to specify whether recurring meetings that have an end date beyond the booking window will be rejected.

Maximum Duration in minutes The Maximum duration (minutes) option covers how long the meeting request is allowed to last. As you can see, the default value for this option is 1440 minutes which equates to 1 day. This will probably suffice in the majority of situations for a room resource mailbox but should any of your users need to book the room resource for more than 1 day you will need to alter this value here.

Booking Windows in days Booking windows (days) option covers how far in advance users can book this meeting room and as you can see the default setting is 180 days which is approximately 6 months

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 Additional settings, you can find within Outlook Web App (OWA) when accessing the resource mailbox. This particular page is accessed via the Exchange Control Panel (ECP) in OWA. Specifically, in OWA click Options then See All Options… which will take you to the ECP. Note that the Resource tab is only seen when a resource mailbox is accessed in OWA.

8.6 Tips and tricks 8.6.1 Increase the mailbox Storage for a User After you have provisioned a mailbox for a User, it is possible, at all times, to increase the size of a particular mailbox.

Figure 91 Mail on Demand increase mailbox

To Increase the mailbox size for a user, Use the slider or fill in the value in the input box and save the configuration.

 It is not possible to decrease the mailbox size for a given user !

8.6.2 Change your DNS Settings to Point to Mail On Demand One of the first tasks for many admins switching to the Mail On Demand Solution is to configure email messaging. This can be accomplished a few different ways, depending on your migration strategy.

To allow email from your domain name entering your mailbox, you need to configure the MX records (Mail eXchange-record) for your domain name(s).

Within your domain registrar’s Domain management tool. Create a new MX record using the information below. Set a first MX record with the Priority to, for example 10, and a second one with a priority to, for example, 20. Make sure there are no records with a lower priority mentioned, so that this record takes priority over other ones that might exist. It would look like something like this:

DNS MX Record Settings :  MX 10 smtp1.cloudplaza.eu  MX 20 smtp2.cloudplaza.eu

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 MX Records for Customers with online anti-virus / anti-spam solutions. By default, we have enabled anti-spam measures on our Mail On Demand infrastructure. For customers who use and manage their own anti-spam solution, this can cause issues. For these customers, it is recommended to use the MX records listed below. When these records are used, there are no additional anti-spam checks executed by our systems.  MX 10 smtp3.cloudplaza.eu  MX 20 smtp4.cloudplaza.eu

 If you want to be able to deploy our autodiscover functionality, you also need to configure a CNAME record : CNAME autodiscover.yourcompany.com —> autodiscoverredirect.cloudplaza.eu

8.6.3 How to configure POP3 ?  Your name: your full name as it will displayed in the from filed of a mail (EG: Cloudplaza Support)  E-mail address: your email address as it will displayed in the from filed of a mail (EG: [email protected]))  Account type : POP3  Incoming mail server : our pop server: mail.cloudplaza.eu  Outgoing mail server (SMTP): ( contact your local internet provider. )  Username : your pop username ( Ex.: [email protected] )  Password : your pop password ( your cloudplaza password. )

8.6.4 How to configure IMAP4 ?  Your name: your full name as it will displayed in the from filed of a mail (EG: Cloudplaza Support)  E-mail address: your email address as it will displayed in the from filed of a mail (EG: [email protected]))  Account type : IMAP  Incoming mail server : our IMAP server: imap4.cloudplaza.eu  Outgoing mail server (SMTP): ( contact your local internet provider. )  Username : your IMAP username ( Ex.: [email protected] )  Password : your IMAP password ( your cloudplaza password. )

8.6.5 How to configure your RPC/HTTP email account using autodiscover Fill in your name, UPN ([email protected]) and password and click next.

8.6.6 How to configure your RPC/HTTP email account manually  Select “Manualy configure server settings or additional server types”.  Select “Microsoft Exchange compatible service”.  server : our exchange server: thinf-cascla.omega.local  Username : your upn username ( Ex.: [email protected] )  On “the connection” tab; Select “Connect to Microsoft Exchange Using HTTP” o Click “Exchange Proxy settings” Fill in the url to the proxy server: mail.cloudplaza.eu

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o Select “Only connect to proxy servers that have this principal name in there certificate” msstd:mail.cloudplaza.eu

8.6.7 How to acces the webmail Your webmail is accessible via the following url : https://mail.cloudplaza.eu

8.6.8 How to configure your mobile device  select Start > Programs > ActiveSync.  Select Menu > Configure Server. If you have not yet set up sync with Exchange Server, this will say Add Server Source.  In Server address, enter mail.cloudplaza.eu  Select This server requires an encrypted (SSL) connection check box.

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9 McAfee Broker 9.1 Introduction to this service

Figure 92 McAfee Broker

McAfee Security SaaS delivers a complete endpoint, email, web, and network protection solution. It leverages the power of cloud computing to save your IT department time, effort, and costs. McAfee Security SaaS is the most comprehensive security solution available in the cloud from a single vendor—the leader in security software.

9.2 Main features McAfee SaaS Total Protection (STB) Get a single integrated suite that provides all the benefits from the McAfee SaaS Email, Endpoint, Vulnerability Management and Web Protection solutions.

McAfee SaaS Endpoint Protection (TSB) Delivers an integrated protection for desktops, servers and other devices against virusses, spyware, spam, hackers, vulnerabilities and web threats.

McAfee SaaS Endpoint & Email Protection (TSA) Provides essential protection from viruses, spyware, web threats, and hacker attacks.

McAfee SaaS Email Inbound Filtering (EIF) Protecting your business network requires effective, robust, and reliable email defenses. SaaS Email Inbound Filtering is a multilayered, perimeter-based solution that analyzes the email flowing into your organization and blocks spam, viruses, worms, phishing scams, and other malware threats, before they ever reach your network.

McAfee SaaS Email Protection & Continuity (EPC) Provides complete inbound email filtering, comprehensive outbound email protection, continuity for outage protection and easy email administration

McAfee SaaS Web & Email Protection (SWR) McAfee SaaS Web and Email Protection Suite combines McAfee SaaS Web Protection and McAfee SaaS Email Protection and Continuity for superior, integrated defenses with convenience and control, putting your worries at ease and increasing productivity. This integration of inbound and outbound filtering and anti-malware blocks spam, strips threats, reduces risky and unproductive surfing, and saves you money.

McAfee Vulnerability Assessment SaaS (WBS) Defends your network perimeter against daily threats and identifies potential security issues

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McAfee SECURE Trustmark Module (WTM) The McAfee SECURE service for Websites helps you avoid damaging security breaches and reduce operational anxiety by making sure your web infrastructure is as vulnerability free as it can be.

McAfee PCI Scanning Service (PCI) Provides guidance, real-time analysis of your compliance status, and quarterly automated scanning.

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10 AD on demand 10.1 Introduction to this service

Figure 93 AD on demand

AD On Demand delivers a shared AD Cloud Service. The Shared AD Service allows customer to use a centralized AD Service without the need to install own AD Domain Controllers.

10.2 Main features The AD Service allows integration with different Ad Cloud Services based on the Same AD structure such as :  Hosted Exchange (Mail On Demand)  Network Storage (Storage On Demand)  Citrix (Smartdesk On Demand)  Sharepoint (Sharepoint On Demand)

10.3 Service offer No special services are linked to the AD On Demand service.

10.4 AD on demand control panels AD On Demand Control panels allow you to configure and provision AD objects in the shared AD Service.

Figure 94 AD on demand control panel

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10.4.1 User Provisioning Settings Provision User: This Control allows you to provision or (re)provision a users AD object.

Figure 95 AD on demand user settings

User Settings: With the User Settings Control, you can configure all common AD attributes of the user.

Figure 96 AD on demand user settings

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Service Roles: The service roles allows the service rights of the users.

Figure 97 AD on demand service roles

Role Access Rights Admin Managing Roles and Basket Regular User None Company Administrator Managing Roles and Basket AD Admin Gives the User Access to the Advanced Controls ADComputerAdmin Gives the User Access to Computer AD Mgmt

Active Directory User Licenses: The Active Directory User Licenses Control allows you to assign the proper AD Service articles and provision the user for the AD On Demand Cloud Service.

Figure 98 AD on demand User License

You can attach 2 type of licenses :

 Active Directory License  Terminal Service License

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Active Directory License Adding an Active Directory license to a user creates the user account in Active Directory. The user can authenticate agains active directory and use Ad related services such as Mail On Demand, Storage On Demand, Sharepoint On Demand and Smartdesk On Demand.

Terminal Service License Adding a Terminal Service License to a user grants the user the use of 'terminal Services'. With the terminal Service License the user can use a remote Desktop Solution or make use of the more advanced Smartdesk On Demand Service.

10.4.2 Customer Provisioning Settings Provision Customer: No options

Customer Settings: Contact details for any changes in the provisioning.

Figure 99 AD on demand contact details

Service Basket: The Basket Control includes all AD Cloud Articles that are available to the customer to configure the AD On Demand Service for his organization.

Computer AD management: With the Computer AD Management, you can join your server into the shared AD Domain.

Figure 100 AD on demand computer management

Select the group to which you want to Add your Server. This selection will add your server into the most appropiate Organization Unit (OU) to best serve your server.

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The options are as follows :  Storage  Citrix : standard, enterprise, ISV under Change Credentials, the local administrator username and password need to be entered.

 Make sure you have provisioned the shared firewall rules within your cNet Cloud where your server resides. Joining your server into the shared AD Service will reboot your server. Also the DNS setting on your first NIC will be reset

10.4.3 Advanced Settings Ad Group Management: The AD Group Management Control allows you to create AD Security groups and add members to the AD groups.

The AD groups can be used within the other AD dependent services such as Mail On Demand, Storage On Demand, Smartdesk On Demand, Sharepoint On Demand …

Figure 101 AD on demand group management

To create a New Security Group :  click on New Security Group  Enter the name of the Group in the input field  Click on Save

To View/Edit the members of a Security group:  Click on the name of the Group  A list of Existing Group Members is shown and a list of Available Group Members  Click on Remove to remove an existing group member, Click on Add to add a new Member to the goup.

To Change a Name of a Security group:  Click on the name of the Group  Enter the New name of the Group in the input field  Click on Update

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11 Sharepoint on demand 11.1 Introduction to this service

Figure 102 Sharepoint on Demand

Sharepoint On Demand is the service that will activate a Sharepoint instance running a site collection for collaboration purposes.

11.2 Main features The Sharepoint On Demand service provides the automatic provisioning of a Site Collection. User authentification is done via the “AD on demand” service allowing centralized user management.

11.3 Service offer The created Site Collection can be used for basic service sharing up to collaborating applications or OneDrive for Business.

11.4 Sharepoint on demand control panels

Figure 103 Sharepoint on demand control panel

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11.4.1 User Provisioning Settings Service Roles:

Figure 104 Sharepoint on demand service roles

Role Access Rights Admin Managing Roles and Basket Regular User None Company Administrator Managing Roles and Basket SiteCollectionManager Gives the User Control on the SiteCollectionManager

Sharepoint Permissions: When a site collection is created, you can attribute the access rights to the site collection for read/write files to the sharepoint system. Notice that the Site Collection needs to be created before the access rights can be set.

Figure 105 Sharepoint on Demand smartdrive

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11.4.2 Customer Provisioning Settings Provision Customer: Here you can validate the status of the Sharepoint delivery.

Customer Settings: Contact details for any changes in the provisioning.

Figure 106 Sharepoint on Demand contact details

Service Basket: The Basket Control includes all Sharepoint Articles that are available to the customer to configure the Sharepoint On Demand Service for his organization.

Site Collections: In Site Collections, the required system settings are entered.

Figure 107 Sharepoint on demand site collection

When a Site Collection is created, we can select the Public URL for accessing the Sharepoint instance and enter the Service name and owner of the Site Collection.

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Figure 108 Sharepoint on demand Site Collection settings

 Notice that the WebApplication can only be selected when it has been created. See next option.

 Notice that all Sharepoint instance are child domain names for the Web Application. When the child domain name is entered, the child domain needs to be followed by a “.” Example: Web Application name: onedrive.virthin.net All ONEDRIVE’s site collection will always be a subdomain of this Web application domain “XXX.”onedrive.virthin.net.

Web Applications:

Figure 109 Sharepoint on demand Web application

Notice that the HostHeader should be a fully qualified DNS domain name. (FQDN)

11.4.3 Advanced Settings (ResellPanel) ResellCustomerSettings: For default installations, no changeable options are shown.

Roles: This option is a copy of the “Roles” option in the UserProvisioningPanel.

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12 Detailed table of content: 1 Introduction ...... 4 1.1 Description ...... 4 1.2 Benefits and values...... 4 1.3 This document ...... 6 2 Storage on demand ...... 7 2.1 Introduction to this service ...... 7 2.2 Main features ...... 7 2.3 Service offer ...... 8 2.4 Storage on demand control panels ...... 8 2.4.1 User Provisioning Settings ...... 9 Provision User ...... 9 Service Roles ...... 9 Home Drive ...... 10 Network Share Access ...... 10 2.4.2 Customer Provisioning Settings ...... 11 Provision Customer ...... 11 Customer Settings ...... 11 Service Basket: ...... 12 Network Shares ...... 12 2.4.3 Advanced Settings ...... 13 Folder Manager ...... 13 AD Group management: ...... 14 3 Smartdesk on demand...... 16 3.1 Introduction to this service ...... 16 3.2 Main features ...... 16 3.3 Smartdesk on demand control panels...... 17 3.3.1 User Provisioning Settings ...... 17 Provision User: ...... 17 Service Roles: ...... 17 Application articles: ...... 18 3.3.2 Customer Provisioning Settings ...... 19 Provision Customer: ...... 19 Customer Settings: ...... 19 Service Basket: ...... 19 3.3.3 Advanced Settings ...... 19 Publish Application manager: ...... 19 Citrix Portal: ...... 21 Add computer to Application Farm: ...... 21 Citrix Session Manager: ...... 21 3.4 How to access Smartdesk on demand from different devices ...... 22 3.4.1 How to access from iPad/iPhone...... 22

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3.4.2 How to access from Windows ...... 23 4 Backup on demand ...... 24 4.1 Introduction to this service ...... 24 4.2 Main features ...... 24 4.3 Service offer ...... 25 4.4 Backup on demand control panels ...... 26 4.4.1 User Provisioning Settings ...... 26 Provision User: ...... 26 User Settings: ...... 26 Roles: ...... 27 Backup Configuration: ...... 28 4.4.2 Customer Provisioning Settings ...... 31 Provision Customer: ...... 31 Customer Settings: ...... 31 Service Basket: ...... 31 4.4.3 Advanced Settings ...... 32 5 cVPS or Virtual Private Server ...... 33 5.1 Introduction to this service ...... 33 5.2 Main features ...... 33 5.3 Service offer ...... 34 5.4 cVPS control panels ...... 35 5.4.1 User Provisioning Settings ...... 35 Service Roles: ...... 35 5.4.2 Customer Provisioning Settings ...... 36 Customer settings: ...... 36 Service Basket: ...... 36 Virtual servers:...... 36 5.4.3 Advanced Settings ...... 38 Manage VPS Servers: ...... 38 Snapshots: ...... 39 6 cNET networking ...... 41 6.1 Introduction to this service ...... 41 6.2 Main features ...... 41 6.3 Service offer ...... 42 6.4 cNET control panels ...... 43 6.4.1 User Provisioning Settings ...... 43 Service Roles: ...... 43 6.4.2 Customer Provisioning Settings ...... 44 Customer Settings: ...... 44 Service Basket: ...... 44 Cloud Network: ...... 44 6.4.3 Advanced Settings ...... 46 Cloud Details: ...... 46 Firewall Rules: ...... 47

Control panel: Help pages V3.3 Page: 82 of 84

THINFACTORY NV/SA Ikaroslaan 25 B-1930 Zaventem T: +32 (0)2 721 39 45 Delivering in a Dynamic World

7 License broker ...... 51 7.1 Introduction to this service ...... 52 7.2 Main features ...... 52 7.3 Service offer ...... 52 7.4 License Broker control panels ...... 52 7.4.1 User Provisioning Settings ...... 53 Service Roles: ...... 53 7.4.2 Customer Provisioning Settings ...... 53 Service Basket: ...... 54 License Media Panel: ...... 54 7.4.3 Advanced Settings ...... 55 8 Mail on demand ...... 56 8.1 Introduction to this service ...... 56 8.2 Main features ...... 56 8.3 Service offer ...... 57 8.4 Mail on demand control panels ...... 58 8.4.1 User Provisioning Settings ...... 58 Provision User: ...... 58 User Settings: ...... 58 Service roles: ...... 58 User Mailbox: ...... 59 Mailbox Quota ...... 59 Mailbox Settings: ...... 60 Hosted Exchange Archive User Mailbox: ...... 61 8.4.2 Customer Provisioning Settings ...... 61 Provision Customer: ...... 61 Customer settings: ...... 62 Service basket: ...... 62 Exchange Contacts:...... 62 Exchange Distribution Groups: ...... 63 8.4.3 Advanced Settings ...... 63 Domains: ...... 63 Hosted Exchange Email Patterns: ...... 64 8.5 Mail on Demand Resource Mailbox ...... 64 8.5.1 Provisoning a Resource Mailbox ...... 64 8.5.2 'Room' Resource mailbox Settings ...... 65 Resource Mailbox Access: ...... 65 Resource Mailbox properties: ...... 66 8.6 Tips and tricks ...... 67 8.6.1 Increase the mailbox Storage for a User ...... 67 8.6.2 Change your DNS Settings to Point to Mail On Demand ...... 67 8.6.3 How to configure POP3 ? ...... 68 8.6.4 How to configure IMAP4 ?...... 68

Control panel: Help pages V3.3 Page: 83 of 84

THINFACTORY NV/SA Ikaroslaan 25 B-1930 Zaventem T: +32 (0)2 721 39 45 Delivering in a Dynamic World

8.6.5 How to configure your RPC/HTTP email account using autodiscover ...... 68 8.6.6 How to configure your RPC/HTTP email account manually ...... 68 8.6.7 How to acces the webmail ...... 69 8.6.8 How to configure your mobile device ...... 69 9 McAfee Broker ...... 70 9.1 Introduction to this service ...... 70 9.2 Main features ...... 70 10 AD on demand ...... 72 10.1 Introduction to this service ...... 72 10.2 Main features ...... 72 10.3 Service offer ...... 72 10.4 AD on demand control panels ...... 72 10.4.1 User Provisioning Settings ...... 73 Provision User: ...... 73 User Settings: ...... 73 Service Roles: ...... 74 Active Directory User Licenses: ...... 74 10.4.2 Customer Provisioning Settings ...... 75 Provision Customer: ...... 75 Customer Settings: ...... 75 Service Basket: ...... 75 Computer AD management: ...... 75 10.4.3 Advanced Settings ...... 76 Ad Group Management: ...... 76 11 Sharepoint on demand ...... 77 11.1 Introduction to this service ...... 77 11.2 Main features ...... 77 11.3 Service offer ...... 77 11.4 Sharepoint on demand control panels ...... 77 11.4.1 User Provisioning Settings ...... 78 Service Roles: ...... 78 Sharepoint Permissions: ...... 78 11.4.2 Customer Provisioning Settings ...... 79 Provision Customer: ...... 79 Customer Settings: ...... 79 Service Basket: ...... 79 Site Collections: ...... 79 Web Applications: ...... 80 11.4.3 Advanced Settings (ResellPanel) ...... 80 ResellCustomerSettings: ...... 80 Roles: ...... 80 12 Detailed table of content: ...... 81

Control panel: Help pages V3.3 Page: 84 of 84