THINFACTORY NV/SA Ikaroslaan 25 B-1930 Zaventem T: +32 (0)2 721 39 45 Delivering in a Dynamic World ControlPanel manual Control panel: Help pages V3.3 Page: 1 of 84 THINFACTORY NV/SA Ikaroslaan 25 B-1930 Zaventem T: +32 (0)2 721 39 45 Delivering in a Dynamic World Contents 1 Introduction .................................................................................................................................... 4 1.1 Description ............................................................................................................................. 4 1.2 Benefits and values................................................................................................................. 4 1.3 This document ........................................................................................................................ 6 2 Storage on demand ........................................................................................................................ 7 2.1 Introduction to this service .................................................................................................... 7 2.2 Main features ......................................................................................................................... 7 2.3 Service offer ............................................................................................................................ 8 2.4 Storage on demand control panels ........................................................................................ 8 2.4.1 User Provisioning Settings .............................................................................................. 9 2.4.2 Customer Provisioning Settings .................................................................................... 11 2.4.3 Advanced Settings ........................................................................................................ 13 3 Smartdesk on demand.................................................................................................................. 16 3.1 Introduction to this service .................................................................................................. 16 3.2 Main features ....................................................................................................................... 16 3.3 Smartdesk on demand control panels.................................................................................. 17 3.3.1 User Provisioning Settings ............................................................................................ 17 3.3.2 Customer Provisioning Settings .................................................................................... 19 3.3.3 Advanced Settings ........................................................................................................ 19 3.4 How to access Smartdesk on demand from different devices ............................................. 22 3.4.1 How to access from iPad/iPhone.................................................................................. 22 3.4.2 How to access from Windows ...................................................................................... 23 4 Backup on demand ....................................................................................................................... 24 4.1 Introduction to this service .................................................................................................. 24 4.2 Main features ....................................................................................................................... 24 4.3 Service offer .......................................................................................................................... 25 4.4 Backup on demand control panels ....................................................................................... 26 4.4.1 User Provisioning Settings ............................................................................................ 26 4.4.2 Customer Provisioning Settings .................................................................................... 31 4.4.3 Advanced Settings ........................................................................................................ 32 5 cVPS or Virtual Private Server ...................................................................................................... 33 5.1 Introduction to this service .................................................................................................. 33 5.2 Main features ....................................................................................................................... 33 5.3 Service offer .......................................................................................................................... 34 5.4 cVPS control panels .............................................................................................................. 35 5.4.1 User Provisioning Settings ............................................................................................ 35 5.4.2 Customer Provisioning Settings .................................................................................... 36 5.4.3 Advanced Settings ........................................................................................................ 38 6 cNET networking .......................................................................................................................... 41 6.1 Introduction to this service .................................................................................................. 41 6.2 Main features ....................................................................................................................... 41 6.3 Service offer .......................................................................................................................... 42 6.4 cNET control panels .............................................................................................................. 43 6.4.1 User Provisioning Settings ............................................................................................ 43 6.4.2 Customer Provisioning Settings .................................................................................... 44 6.4.3 Advanced Settings ........................................................................................................ 46 6.4.4 Difference between Mbit, GB, 95%, smallband and effect on invoice ........................ 51 7 License broker .............................................................................................................................. 51 7.1 Introduction to this service .................................................................................................. 52 7.2 Main features ....................................................................................................................... 52 Control panel: Help pages V3.3 Page: 2 of 84 THINFACTORY NV/SA Ikaroslaan 25 B-1930 Zaventem T: +32 (0)2 721 39 45 Delivering in a Dynamic World 7.3 Service offer .......................................................................................................................... 52 7.4 License Broker control panels .............................................................................................. 52 7.4.1 User Provisioning Settings ............................................................................................ 53 7.4.2 Customer Provisioning Settings .................................................................................... 53 7.4.3 Advanced Settings ........................................................................................................ 55 8 Mail on demand ........................................................................................................................... 56 8.1 Introduction to this service .................................................................................................. 56 8.2 Main features ....................................................................................................................... 56 8.3 Service offer .......................................................................................................................... 57 8.4 Mail on demand control panels ........................................................................................... 58 8.4.1 User Provisioning Settings ............................................................................................ 58 8.4.2 Customer Provisioning Settings .................................................................................... 61 8.4.3 Advanced Settings ........................................................................................................ 63 8.5 Mail on Demand Resource Mailbox ..................................................................................... 64 8.5.1 Provisoning a Resource Mailbox .................................................................................. 64 8.5.2 'Room' Resource mailbox Settings ............................................................................... 65 8.6 Tips and tricks ....................................................................................................................... 67 8.6.1 Increase the mailbox Storage for a User ...................................................................... 67 8.6.2 Change your DNS Settings to Point to Mail On Demand .............................................