DEPARTMENT of JUSTICE Office of the Provincial Prosecutor of Ilocos Sur Vigan City, Ilocos Sur

DEPARTMENT OF JUSTICE Office of the Provincial Prosecutor of Ilocos Sur Vigan City, Ilocos Sur

CITIZEN’S CHARTER

I. Mandate:

The Department of Justice (DOJ) derives its mandate primarily from the Administrative Code of 1987 (Executive Order No. 292). It carries out this mandate through the Department Proper and the Department's attached agencies under the direct control and supervision of the Secretary of Justice. Under Executive Order (EO) 292, the DOJ is the government's principal law agency. As such, the DOJ serves as the government's prosecution arm and administers the government's criminal justice system by investigating crimes, prosecuting offenders and overseeing the correctional system. The DOJ, through its offices and constituent/attached agencies, is also the government's legal counsel and representative in litigations and proceedings requiring the services of a lawyer; implements the Philippines' laws on the admission and stay of aliens within its territory; and provides free legal services to indigent and other qualified citizens. II. Vision:

A just and peaceful society anchored on the principles of transparency, accountability, fairness and truth

III. Mission:

Effective, efficient and equitable administration of Justice

IV. Service Pledge:

We undertake to provide every person equal access to justice, to faithfully safeguard constitutional rights and ensure that no one is deprived of due process of law.

Our commitment is to advocate for reforms in partnership with our stakeholders, to simplify processes and to re-engineer systems to best serve our constituents.

We shall work with honor and integrity for the institution, for God and Country.

V. Service Specification:

1. Receiving Criminal Complaints for Preliminary Investigation

A preliminary investigation is an inquiry or proceeding to determine whether there is a sufficient ground to engender a well-founded belief that a crime has been committed and the respondent is probably guilty thereof and should be held for trial.

Office or Office of the Provincial Prosecutor of Ilocos Sur Division: Vigan City, Ilocos Sur Classification: Simple Type of G2C Transaction: Who may All avail: CHECKLIST OF DOCUMENTARY REQUIREMENTS Document No. of Copies Where to Secure 1. Complaint-affidavit/sworn- 5 + Philippine National Police, statement of witness/es of number of respondent/s National Bureau of Investigation private complainant/victim and/or Complainant (1 original copy, 4 + no. of respondent/s photocopies) 2. Affidavit/sworn-statement of 5 + Witness/es witness/es (1 original copy, number of respondent/s 4 + no. of respondent/s photocopies) 3. Supporting Documents (1 5 + Philippine National Police and/or original copy, 4 + no. of number of respondent/s Complainant respondent/s photocopies) a. Certificate to File Action Barangay Hall (for offenses covered by the Katarungang Pambarangay) b. Medical Certificate (for Rural Health Unit/District Hospital frustrated or attempted or Private Hospital homicide, murder, parricide, and physical injuries cases) c. Police Investigation Philippine National Police and/or Report National Bureau of Investigation d. Police Sketches (for Philippine National Police and/or vehicular collision case) National Bureau of Investigation e. Photographs (for Philippine National Police and/or vehicular collision case) National Bureau of Investigation f. Inventory/List of Philippine National Police and/or articles/Items subject of National Bureau of Investigation the offense with their respective values (for theft, robbery, Anti- Piracy and Anti- Highway Robbery, and Anti-Fencing Law cases) g. Gambling paraphernalia Philippine National Police and/or or its photograph, if any, National Bureau of Investigation item/cash money (bet/wager) (for illegal gambling case) h. Certification (for Anti- Traffic Management Group/ Car Napping Law case) Land Transportation Office i. Certification (for illegal Philippine National Police possession of firearms, Firearms and Explosives Office ammunitions and explosives cases) j. Certification of Non- Philippine Overseas and Licensee or Non-Holder Employment Authority of Authority (for illegal recruitment case) k. Chemistry Philippine National Police Report/Laboratory examination report signed by forensic chemist (for Dangerous Drugs Law/ Comprehensive Dangerous Drugs Act cases) l. Death Certificate (for Philippine Statistic Authority parricide, murder, homicide cases) m. Authority to File Bureau of Custom / Complaint (for violation Bureau of Internal Revenue of the Tariff and Customs Laws or National Internal Revenue Code, respectively) n. Birth Certificate; or dental chart accompanied by the certificate of the dentist; or affidavit of any of the Philippine Statistic Authority parent/disinterested person stating the age and date of birth of the victim/offender (for minor victim/ offender) o. Certificate of Department of Social Welfare and discernment (for cases Development covered by R.A. 9344 "the Juvenile Justice and Welfare Act", in cases where the offender is 15 years old and below 18 years old) 4. Investigation Data Form (1 2 Office of the Provincial Prosecutor original copy, 1 photocopy) of Ilocos Sur, Vigan City, Ilocos Sur

PROCEDURES Fees to Processing Person Client Steps Agency Actions be Paid Time Responsible 1. Submit the Check the documents. None 5 minutes Administrative documentary Officer III/ requirements properly If complete, require the Docket Section bound, arranged, complainant to fill-up labeled and paged. the Investigation Data Form (IDF).

If incomplete, return all documents. 2. Fill-out and submit the Check the None 5 minutes Administrative IDF. completeness of data Officer III/ in the IDF and require Docket Section the complainant to subscribe/ certify under oath the IDF and the complainant/witness (es) affidavit/s 3. Certify under oath the Administer the oath None 10 minutes Prosecutor information contained in on-duty the IDF and complaint/witness(es) affidavits 4. Submit to the receiving Stamp “Received” with None 5 minutes Administrative staff. name of office, date, Officer III/ time, name and Docket Section signature of receiving staff. Write or stamp the 5 minutes Administrative assigned NPS docket Officer III/ number on the IDF. Docket Section Record the complaint 5 minutes Administrative in the appropriate Officer IIII/ logbook and electronic Records database, if any. Section 5. Receive the duly stamped/ received copy of IDF with assigned NPS docket number and sign in the logbook TOTAL: 35 minutes

2. Receiving Criminal Complaints for Inquest Proceedings

An inquest proceeding is an informal and summary investigation conducted by a public prosecutor in criminal cases involving persons arrested and detained without the benefit of warrant of arrest issued by the Court for the purpose of determining whether or not these persons should remain under the custody and correspondingly be changed in Court.

Office or Office of the Provincial Prosecutor of Ilocos Sur Division: Vigan City, Ilocos Sur Classification: Simple Type of G2C Transaction: Who may All avail:

CHECKLIST OF DOCUMENTARY REQUIREMENTS Document No. of Copies Where to Secure 1. Affidavit of Arrest/Apprehension 5+ Philippine National Police (and Affidavit of Turnover if citizen’s number of respondent/s and/or National Bureau of Arrest) (1 original copy, 4 + no. of Investigation respondent/s photocopies) 2. Investigation Report (1 original copy, 5+ Philippine National Police 4 + no. of respondent/s photocopies) number of respondent/s and/or National Bureau of (1 original copy, 4 + no. of Investigation respondent/s photocopies) 3. Affidavit of complainant and 5 + Complainant and Witness/es witness/es number of respondent/s (1 original copy, 4 + no. of respondent/s photocopies) 4. Supporting Documents (1 original 5 + copy, 4 + no. of respondent/s number of respondent/s photocopies): a. Murder, Homicide and Parricide  Certified true/ machine copy Philippine Statistic Authority of death certificate of the victim  Autopsy report and the Philippine National Police certificate of post-mortem and/or National Bureau of examination, if already Investigation / Hospital Doctor available  Marriage certificate (for Philippine Statistic Authority parricide case) b. Frustrated or Attempted Homicide, Murder, Parricide and Physical Injuries  Medical certificate of the Rural Health Unit/District complaining witness/victim Hospital or Private Hospital showing the nature and extent of the injury and duration of healing  Certification or statement as to Rural Health Unit/District duration of the treatment or Hospital or Private Hospital medical attendance  Certification or statement as Rural Health Unit/District to duration of incapacity for Hospital or Private Hospital work  Marriage certificate (in Philippine Statistic Authority frustrated or attempted murder parricide cases) c. Violation of the Dangerous Drugs Law/Comprehensive Dangerous Drugs Act of 2002 (RA 9165)  Chemistry report or certificate Philippine National Police of laboratory examination duly signed by the forensic chemist, or if unavailable, field test results on the seized drug as attested to by a PNP Narcotics Command operative or other competent person  Machine copy or photograph Philippine National Police of the buy-bust money, if available  Affidavit of the poseur buyer, Philippine National Police if any. d. Theft and Robbery, Violation of the Anti-Piracy and Anti-Highway Robbery Law (PD 532) and Violation of the Anti-Fencing Law (PD 1612)  A list/inventory of the articles Philippine National Police and items subject of offense  Statement of their respective Philippine National Police values e. Rape, Seduction, and Forcible Abduction with Rape  The medico-legal report Philippine National Police (living case report) if the victim submitted herself for medical or physical examination f. Violation of the Anti-Carnapping Law (RA 6539)  Machine copy of the Land Transportation Office certificate of motor vehicle registration  Machine copy of the current Land Transportation Office official receipt of payment of the registration fees of the subject motor vehicle  Photograph of the motor Philippine National Police vehicle, if readily available  Certification Traffic Management Group/ Land Transportation Office  Other evidence of ownership Land Transportation Office g. Violation of the Anti-Cattle Rustling Law (PD 533)  Machine copy of the cattle certificate of registration  Photograph of the cattle, if Philippine National Police readily available h. Violation of Illegal Gambling Law (PD 1602)  Gambling paraphernalia Philippine National Police  Photograph of the gambling Philippine National Police paraphernalia, if any  Cash money, if any Philippine National Police i. Illegal Possession of Firearms, Ammunitions and Explosive (PD 1866, as amended by RA 8294)  Chemistry report duly signed Philippine National Police by the forensic chemist  Photograph of the explosive, Philippine National Police if readily available Firearms and Explosives Office j. Violation of the Fisheries Law (PD 704)  Photograph of the confiscated Philippine National Police fish, if readily available  Photograph of fishing Philippine National Police paraphernalia, if any  Certification Bureau of Fisheries and Aqua Resources (BFAR) k. Violation of RA 9262 (VAWC)  Marriage Contract/Certificate, Philippine Statistic Authority or affidavit/evidence of “dating relationship”, if applicable  Barangay protection order , if Barangay Hall any l. Where the victim/offender is a minor:  Birth Certificate; or dental Philippine Statistics Authority chart accompanied by the certificate of the dentist; or affidavit of any of the parent/disinterested person stating the age and date of birth of the victim/offender  Certificate of discernment (for Department of Social Welfare cases covered by R.A. 9344 and Development "the Juvenile Justice and Welfare Act" 5. Investigation Data Form duly 2 Office of the Provincial accomplished and certified under Prosecutor of Ilocos Sur, Vigan oath by the law enforcer or citizen City, Ilocos Sur effecting the arrest

PROCEDURES Fees Processing Person Responsible Client Steps Agency Actions to be Time Paid 1. The law enforcer Check the documents. None 5 minutes Administrative Officer III/ submits the Docket Section documentary If complete, require requirements the complainant to fill- properly bound, up the Investigation arranged, labeled Data Form (IDF). and paged. If no Affidavit of Arrest and IDF, return all documents. 2. Fill-out and Check the None 5 minutes Administrative Officer III/ submit the IDF. completeness of data Docket Section in the IDF and require the complainant to subscribe/ certify under oath the IDF and the complaint/witness (es) affidavit/s. 3. Certify under Administer the oath. None 10 minutes Prosecutor oath the on-duty information contained in the IDF and complaint/witness (es) affidavits. 4. Submit to the Stamp “Received” with None 5 minutes Administrative Officer III/ receiving staff. name of office, date, Docket Section time, name and signature of receiving staff. Write or stamp the None 5 minutes Administrative Officer III/ assigned NPS docket Docket Section number on the IDF. Record the complaint None 5 minutes Administrative Officer III/ in the appropriate Records Section logbook and electronic database, if any. 5. Receive duly stamped/received copy of IDF with assigned NPS docket number and sign in the logbook TOTAL: 35 minutes

3. Provision of Prosecutor’s Clearance

A Prosecutor’s Clearance is a document issued to an individual who needs the same for the purpose of local employment or foreign employment, foreign travel, firearm license, permit to carry firearms, and retirements. This basically assures that an individual has no pending case/s.

Office or Office of the Provincial Prosecutor of Ilocos Sur Division: Vigan City, Ilocos Sur Classification: Simple Type of G2C Transaction: Who may avail: All

CHECKLIST OF REQUIREMENTS No. of Document Where to Secure Copies 1. Request Form or documents with case information 1 Office of the Provincial Prosecutor of Ilocos Sur, Vigan City, Ilocos Sur 2. Valid government-issued identification card with photo 1 Government issued ID from any of the following: BIR, DFA, PSA, SSS, GSIS, Pag- IBIG, Philippine Postal Corporation, etc.

PROCEDURES Fees Person Processing Client Steps Agency Actions to be Responsi Time Paid ble 1. Fill-out and submit the Check the documentary 5 minutes Administra request form together with requirements for tive ID to Docket Section for completeness. Assistant initial assessment. III  Make sure to secure the Verify the status of the case. 10 minutes Administra Order of Payment that will Assess and issue Order of 5 minutes tive be issued. Payment, if no pending case. Assistant Processing of the request 10 minutes III 2. Pay the required fees at the Accept the payment based on 5 minutes Collection Cashier by showing the the Order of Payment: Officer Order of Payment.  Make sure to secure  For Firearm License 1,000 Official Receipt (O.R) that  For Permit to Carry 500 will be issued upon  For Business Permit 300 payment.  For Foreign Travel 200  For Retirement/Resignation 100  For Foreign Employment 100 50  For Local Employment

Issue the Official Receipt. 5 minutes 3. Present the O.R. to the Check the Official Receipt and 5 minutes Administra Docket Section. process the request. tive Issue the Certificate to the 5 minutes Assistant client. III 4. Receive the clearance and sign in the logbook. Total: 40 minutes

4. Provision of Prosecutor’s Certification of Case Status and Certified Copy of Documents

A copy of a primary/original document that has been certified to prove that such is the true copy of the original document.

Office or Office of the Provincial Prosecutor of Ilocos Sur Division: Vigan City, Ilocos Sur Classification: Simple Type of G2C Transaction: Who may avail: All

PROCEDURES Fees Processing Person Client Steps Agency Actions to be Time Responsible Paid 1. Fill-out and submit the Check the documentary 5 minutes Administrative request form together requirements for Assistant III with ID to Docket Section completeness. for initial assessment.  Make sure to secure Verify the status of the case. 10 minutes Administrative the Order of Payment Issue the Order of Payment if 5 minutes Officer III that will be issued. the record is available. Start processing the request 10, minutes 2. Pay the required fees at Accept the payment based on 5 minutes Collection the Cashier by showing the Order of Payment. Officer the Order of Payment.  Make sure to secure  For first three (3) pages 75 Official Receipt that will copy of documents be issued upon  Succeeding pages per page 2 payment. Issue the Official Receipt. 5 minutes 3. Return to the Docket Check the Official Receipt. 5 minutes Administrative Section for the Issue the Certificate to the 5 minutes Assistant III processing and release client. of certification. 4. Receive the certification and sign in the logbook. TOTAL: 40 minutes

VI. FEEDBACK AND COMPLAINTS MECHANISMS

Client Step Person/Office Agency Action Frontline Service Contact Information Responsible A. Feedback 1. How to file a feedback? a. Accomplish the a. Type DOJ Client’s website and click Feedback Form Feedback Form: at the Frontline Service www.doj.gov.ph/ citizen_charter_vers ion_3.html

b. Drop the b. Answer the a. Compiles the Administrative accomplished feedback form and Client’s Feedback Officer III and V Client’s click “Submit Form and submit Feedback Form Feedback Form.” to the head of into the office. designated drop box at the Public Assistance and Complaints Desk (PACD)/Frontli ne Service 2. How feedback is processed? b. Tabulate, Administrative summarize and Officer III and V evaluate the feedback forms using appropriate statistical tools. c. Submit the Administrative report to the head Officer III and V of office for appropriate action copy furnished the Quality Management Representative (QMR) for reference.

 Feedback requiring answers are forwarded to the relevant offices within 3 days upon receipt of the feedback for explanation. d. Relay the Administrative answer to the Officer III and V client. B. Complaint 1. How to file a complaint? a. Go to Public a. Contact the a. Receive and Administrative Assistance and following information: record the Officer III and V Complaint Desk complaint in the and (PACD) and  Head of the logbook. PACD submit/ report Regional/Provincial/Ci the complaint in ty Prosecution Office writing/verbal with the following  ARTA- information: [email protected] 1-ARTA . Full name, address, (2782) and contact details of  Presidential the complainant Complaints Center - . Details of the 8888 act complained  CSC Contact of Center ng Bayan – . Person(s) 0908-881-6565 charged, . Name of agency of the person(s) charged, if applicable, and . Evidence of such violation. 2. How complaints are processed? b. Evaluate the Administrative complaint. Officer III and V c. Submit / transmit Administrative the complaint to Officer III and V the relevant office/unit for explanation. d. Submit the report Administrative to the head of Officer III and V office for appropriate action. e. Send the Head feedback of the Provincial head of office to Prosecution Office the client.