[Citizen's Charter] City of Calamba How to Use The

[CITIZEN’S CHARTER] CITY OF CALAMBA

HOW TO USE THE GUIDEBOOK

The City of Calamba’s Citizen’s Charter is a product of careful consideration, assessment and evaluation of the City Government of Calamba. In its commitment to provide for more than the basic needs of its constituency, the City Government under the able and dynamic leadership of Honorable Mayor Joaquin M. Chipeco, Jr. has been continuously seeking ways to uplift the lives of the Calambeños.

The Citizen’s Charter is divided into three (3) parts which consists of the following: Part 1 is made up of the Introduction, Messages, the city’s Vision and Mission, Performance Pledge and Service Standards; Part 2 is made up of the identified service standards of the city, highlighted by the frontline services it offers; and Part 3 contains the Feedback and Redress Mechanism along with a directory of the city’s government offices.

Each frontline service is presented in a manner that will be easy for the common Calambeño to follow and understand. The ARTA Team has taken great pains in ensuring that each entry is complete and up-to-date to enable its clientele to easily follow the steps and finish their transactions in the least possible time.

The city’s clients are also given a chance to help in further improving the services being offered by the city government through the feedback and redress mechanism. This instrument has been designed to encourage people’s participation in improving the frontline services provided by the city.

A Guidebook of the City of Calamba’s Frontline Services 1

CITY OF CALAMBA [CITIZEN’S CHARTER]

PERFORMANCE PLEDGE

We, the Officials and Employees of the City Government of Calamba do hereby pledge that:

J - We will continuously uphold

a JUST dealing with clients

regardless of their gender,

religion, and/or socio-

economic status

M - This Charter will serve as a

MANAGEMENT tool, which fosters a culture of continuous organizational improvement

C - We are COMMITTED to

CONFORMING with the

service standards hereby

stated.

A Guidebook of the City of Calamba’s Frontline 2 Services

[CITIZEN’S CHARTER] CITY OF CALAMBA

VISION

By 2015, Calamba with its God-loving community shall be a dynamic Regional Growth Center, having a well-balanced economy focusing on trade and industry strengthening, upgrading of agricultural productivity as well as enhancement of tourism and historic assets, carried out in a manner that promotes people-centered growth and ensures sustainable development.

MISSION

The Local Government of Calamba fully commit to oversee the welfare and well-being of our constituents, through a strong and development- oriented political leadership, aided by a highly motivated and responsive bureaucracy, with a deep sense of recognition on people’s participation, all steadfast and uncompromising in the effective and efficient delivery of basic and essential socio-economic services, and pro-actively adopting itself to a dynamic environment of growth and development.

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CITY OF CALAMBA [CITIZEN’S CHARTER]

RATIONALE AND OBJECTIVES

It is the policy of the State to promote integrity, accountability, and proper management of public affairs, and establish effective and positive measures against graft and corruption in government. Towards this end, Republic Act No. 9485 or the Anti-Red Tape Act (ARTA) of 2007 was enacted.

The Anti-Red Tape Law or the ARTA redefines public service by putting the interest of the public first and foremost as the end goal of government service delivery. It mandates all government agencies and instrumentalities to deliver public service in the most efficient and effective manner. It aims to remove red tape by doing away with cumbersome procedures in the provision of frontline services to the public through the formulation of Citizen’s Charter in every government agency and instrumentality.

Hence, this Citizen’s Charter aims to:

1. Have an improved and more streamlined systems and procedure in public service delivery; 2. Reduce incidence of corruption; 3. Improve citizen’s trust and confidence in government; and 4. Increase productivity and efficiency brought about by the adherence of public servants to service standards.

SERVICE STANDARDS

• No application or request shall be returned without appropriate action (may it be approval/disapproval of the same)

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[CITIZEN’S CHARTER] CITY OF CALAMBA

• Action should not be longer than five (5) working days for simple transactions and ten (10) working days for complex transactions

• Document should only be limited to five (5) signatories

• Frontline service provider should consistently wear official identification card or any means to identify him/her when transacting with the public

• Respective offices should provide appropriate schedule in rendering frontline services to ensure that all clients who are within their premises prior to the end of official working hours are attended to and served even during lunch break and after regular working hours ( offices may prefer 7am to 7pm shift subject to the adoption of certain personnel mechanisms such as but not limited to rotation system among office personnel, sliding flexi-time, reliever system particularly during peak times of the transactions or providing adequate personnel during lunch and snack times

• Telephone calls should be answered within 2 rings • Walk-in clients should be acknowledged within 2 minutes of entry • Service providers must be polite and courteous to clients

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CITY OF CALAMBA [CITIZEN’S CHARTER]

MESSAGE OF THE CITY MAYOR

This Citizens Charter is a product of the collaborative effort of the different offices and departments of the City Government of Calamba, participant non- government organizations (NGOs), the Department of the Interior and Local Government and other private stakeholders.

This compilation of frontline services clearly shows the processes and fees involved in availing of the various frontline services the city has to offer that can be done in the least possible time with the least possible inconvenience to our constituents. The processes and procedures involved were meticulously evaluated and streamlined for a faster and more efficient delivery of basic public services.

We hope that in using this as a guide, our fellow Calambeños will experience hassle-free and red-tape-free transactions with the City Government. Every effort has been made to ensure that the delivery of services to our beloved constituents remains unhampered. Mabuhay!

JOAQUIN M. CHIPECO, JR. City Mayor

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[CITIZEN’S CHARTER] CITY OF CALAMBA

TABLE OF CONTENTS

1. OFFICE OF THE CITY MAYOR ………………………………………………………… 9

2. OFFICE OF THE CITY ADMINISTRATOR ……………………………………………. 17

3. ACCOUNTING AND INTERNAL CONTROL OFFICE ……………………………… 21

4. AGRICULTURAL SERVICES DEPARTMENT …………………………………………… 29

5. ASSESSMENT OFFICE ……………………………………………………………………… 47

6. BUDGET MANAGEMENT OFFICE ………………………………………………………… 60

7. BUILDING REGULATORY SERVICES DEPARTMENT …………………………….. 65

8. BUSINESS PERMITS AND TRICYCLE FRANCHISING OFFICE ………………… 81

9. CALAMBA CITY COLLEGE ……………………………………………………………………… 97

10. CIVIL REGISTRY …………………………………………………………………………………… 108

11. COOPERATIVES AND LIVELIHOOD DEVELOPMENT DEPARTMENT ……….. 121

12. CULTURAL AFFAIRS, SPORTS AND TOURISM DEPARTMENT ………………… 142

13. ENGINEERING SERVICES DEPARTMENT …………………………………………… 147

14. ENVIRONMENT AND NATURAL RESOURCES DEPARTMENT ……………….. 156

15. GENERAL SERVICES OFFICE ……………………………………………………………………… 178

16. HEALTH SERVICES DEPARTMENT ………………………………………………………… 184

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CITY OF CALAMBA [CITIZEN’S CHARTER]

17. HUMAN RESOURCE MANAGEMENT OFFICE …………………………………………….. 197

18. HOUSING AND SETTLEMENTS DEPARTMENT ……………………………………………. 220

19. INFORMATION, INVESTMENT PROMOTIONS AND EMPLOYMENT SERVICES OFFICE ………………………………………………………………………. 233

20. LEGAL OFFICE …………………………………………………………………………………….. 260

21. PLANNING AND DEVELOPMENT OFFICE ……………………………………………. 266

22. POPULATION MANAGEMENT OFFICE ………………………………………………………….. 290

23. PUBLIC ORDER AND SAFETY OFFICE …………………………………………………………… 294

24. SANGGUNIAN PANLUNGSOD …………………………………………………………… 301

25. SOCIAL SERVICES AND YOUTH DEVELOPMENT DEPARTMENT ……………………. 304

26. TREASURY MANAGEMENT OFFICE ……………………………………………………………. 332

27. VETERINARY SERVICES DEPARTMENT ……………………………………………………………. 346

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[CITIZEN’S CHARTER] CITY OF CALAMBA

OFFICE OF THE CITY MAYOR

 Request for Organizational Support  Request for Individual Assistance  Request for Heavy Equipment Services  Walk-in Problems  Senior Citizens Identification Card  Financial Assistance to Senior Citizens (Medical Assistance)  Financial Assistance to Senior Citizens (Hospitalization Assistance)  Financial Assistance to Senior Citizens (Burial Assistance)  Addressing Complaints of Senior Citizens (Establishments not granting 20% discounts to Senior Citizens)  Access to the Use of the Senior Citizens Bus

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CITY OF CALAMBA [CITIZEN’S CHARTER]

REQUEST FOR ORGANIZATIONAL SUPPORT Office of the City Mayor

Frontline Service : Request for Organizational (NGOs, PO Support (Cash or In-kinds)

Output : Request granted as approved

Requirements :  Canvass of items/services requests

Processing Procedure Responsible Person Time 1. Submission of request 5-10 working Receiving Clerk letter for evaluation and days assessment. Clerk examiners request for details and some basic inputs/particulars

REQUEST FOR INDIVIDUAL ASSISTANCE Office of the City Mayor

Frontline Service : Request for Educational/Hospitalization/ Medical/Burial/Anti-rabies (Cash or In-kinds)

Output : Request granted; Issuance of Guarantee Letter

Requirements :  Educational Assistance:

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[CITIZEN’S CHARTER] CITY OF CALAMBA

 Certificate of Registration/statement of accounts/grades/ formal appeal of the student and parent  Brgy. certificate of indigency for educational assistance

 Hospitalization/Medical Assistance:  Prices of medicines from drug stores with understanding on defied payments  Hospital Bills/Medical Abstract or Medical Cert./Medical Prescriptions  Brgy. Clearance for Hospitalization or Medical Assistance  Barangay Clearance

 Burial Assistance:  Death Certificate  Funeral Contract  Barangay Clearance for Burial Assistance

Procedure Processing Time Responsible Person 1. Submission of original 1-10 days Receiving Clerk copies of required documents

REQUEST FOR HEAVY EQUIPMENT SERVICES Office of the City Mayor

Frontline Service : Request for Water Deliveries/Services of Heavy Equipment

Output : Granted based on availability of requested item A Guidebook of the City of Calamba’s Frontline Services 11

CITY OF CALAMBA [CITIZEN’S CHARTER]

Requirements :  Certificate of availability by GSO or Motorpool

Procedure Processing Time Responsible Person 1. Submission of Receiving Clerk particular request

WALK-IN PROBLEMS Office of the City Mayor

Frontline Service : Walk-in problems on various interests covering legal, social, religious, political, etc.

Output : For evaluation or approval depending on merits as discussed

Requirements :  Documents carried

Procedure Processing Time Responsible Person 1. Dialogue/Meeting 15 min – 1 hour Executive Assistant Private Secretaries

SENIOR CITIZENS IDENTIFICATION CARD Office of the City Mayor- Office for Senior Citizens Affairs (OSCA)

Frontline Service : Issuance of Senior Citizens ID and Purchase Booklets for Medicines and groceries (DA and DTI)

A Guidebook of the City of Calamba’s Frontline 12 Services

[CITIZEN’S CHARTER] CITY OF CALAMBA

Output : Senior Citizens ID and Purchase Booklet

Requirements :  Accomplished Application Form  1x1 Picture, 2copies Proof of Date of Birth:  Photocopy of Birth Certificate/NSO; or  Photocopy of Baptismal Certificate; or  Valid ID (COMELEC, Voter’s, Postal, SSS, GSIS ID; or  Driver’s License; or  Passport Proof of Residence:  Barangay Clearance; or  Voter’s ID

Processing Procedure Responsible Person Time 1. Qualified Senior Citizens 15 minutes OSCA Staff shall accomplish Application Form and then submit it together with the complete requirements 2. Validation of Information 8 working days OSCA Staff Submitted 3. Approval 2 working days OSCA Chairman 4. Issuance of Senior 10 minutes OSCA Staff Citizens ID

FINANCIAL ASSISTANCE TO SENIOR CITIZENS (MEDICAL ASSISTANCE) Office of the City Mayor- Office for Senior Citizens Affairs (OSCA) A Guidebook of the City of Calamba’s Frontline Services 13

CITY OF CALAMBA [CITIZEN’S CHARTER]

Frontline Service : Providing Medical Assistance to Senior Citizens

Output : Medical Assistance

Requirements :  Doctor’s Prescription w/ price from Mercury Drug Store  Medical Certificate  Barangay Certificate

Processing Responsible Procedure Time Person 1. Submit requirements and 10 minutes Rosalinda B. be interviewed Astorga 2. Approval of Medical 15 minutes Ernesto V. Aquino- Assistance Executive Assistant IV, or OSCA Chairman

FINANCIAL ASSISTANCE TO SENIOR CITIZENS (HOSPITALIZATION ASSISTANCE) Office of the City Mayor- Office for Senior Citizens Affairs (OSCA)

Frontline Service : Providing Hospitalization Assistance to Senior Citizens

Output : Hospitalization Assistance

Requirements :  Hospital Bill  Clinical Abstract; or  Medical Certificate

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[CITIZEN’S CHARTER] CITY OF CALAMBA

For Active Members:  Endorsement from Calamba City Federation of Senior Citizens Assn. Inc. (CALSEFESCA); or  Endorsement from Elderly Council Calamba City Inc. (ECCI) For Non-active Members:  Barangay Clearance At the Claiming of Hospitalization Assistance/ Cash:  Valid Ids of the Senior Citizen and Claimant

Processing Responsible Procedure Time Person 1. Senior Citizen or nearest 10 minutes Rosalinda B. kin shall submit the Astorga requirements at the OSCA 2. Processing of 3 weeks – 1 Executive Assistant Hospitalization month IV with the Assistance authority of the City Mayor, City Treasurer, City Budget Officer, OSCA Chairman 3. Claiming of cash at the 1 hour Treasurer’s Office Treasurer’s Office Staff

FINANCIAL ASSISTANCE TO SENIOR CITIZENS (BURIAL ASSISTANCE) Office of the City Mayor- Office for Senior Citizens Affairs (OSCA)

Frontline Service : Providing Burial Assistance to Senior Citizens

Output : Burial Assistance

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CITY OF CALAMBA [CITIZEN’S CHARTER]

Requirements :  Death Certificate  Barangay Clearance  Funeral Contract At the Claiming of Burial Assistance/ Cash:  Valid Ids of the Claimant/ Senior Citizen’s ID

Processing Responsible Procedure Time Person 1. Nearest kin shall submit 10 minutes Rosalinda B. the requirements at the Astorga OSCA 2. Processing of Burial 3 weeks – 1 Executive Assistant Assistance month IV with the authority of the City Mayor, City Treasurer, City Budget Officer, OSCA Chairman 3. Claiming of cash at the 1 hour Treasurer’s Office Treasurer’s Office Staff

ADDRESSING COMPLAINTS OF SENIOR CITIZENS Office of the City Mayor- Office for Senior Citizens Affairs (OSCA)

Frontline Service : Addressing Complaints

Output : Immediate Action

Requirements :  Senior Citizens ID A Guidebook of the City of Calamba’s Frontline 16 Services

[CITIZEN’S CHARTER] CITY OF CALAMBA

 Accomplished Complaint Form

Processing Responsible Procedure Time Person 1. Submit duly 5 minutes OSCA Staff, OSCA accomplished complaint Chairman form 2. Immediate action by OSCA Chairman OSCA

ACCESS TO THE USE OF THE SENIOR CITIZENS BUS Office of the City Mayor- Office for Senior Citizens Affairs (OSCA)

Frontline Service : Processing of request letter for the Use of the Senior Citizens Bus

Output : Use of the Senior Citizens Bus

Requirements :  Request Letter

Processing Responsible Procedure Time Person 1. Present request letter to 5 minutes OSCA Staff, OSCA the OSCA Chairman 2. Confirm the availability OSCA Staff of the bus 3. Approval of the City City Mayor/ OSCA Mayor Chairman

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CITY OF CALAMBA [CITIZEN’S CHARTER]

OFFICE OF THE CITY ADMINISTRATOR

 Issuance of Mayor’s Clearance for Employment Purposes  Issuance of Mayor’s Clearance for City Employees, Security Guards and Uniformed Personnel  Working Permit

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[CITIZEN’S CHARTER] CITY OF CALAMBA

ISSUANCE OF MAYOR’S CLEARANCE FOR EMPLOYMENT PURPOSES Office of the City Administrator

Frontline Service : Issuance of Mayor’s Clearance (For Employment)

Output : Mayor’s Clearance Requirements : None

Fees : Local Employment Police : Php 50.00 Court : Php 20.00 Mayor : Php 20.00 Employment Abroad : Php 150.00 Legal Purposes : Php 50.00 Firearms License : Php 200.00

Processing Procedure Responsible Person Time 1. Submit clearance to 7 minutes Administrative Staff receiving clerk for checking and recording. 2. Approval and Release 5 minutes

ISSUANCE OF MAYOR’S CLEARANCE FOR CITY EMPLOYEES, SECURITY GUARDS AND UNIFORMED PERSONNEL Office of the City Administrator

Frontline Service : Issuance of Mayor’s Clearance (City Employee/Security Guard/PNP/Legal)

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CITY OF CALAMBA [CITIZEN’S CHARTER]

Output : Mayor’s Clearance Requirements : None

Processing Procedure Responsible Person Time 1. Submit clearance to 2 minutes Administrative Staff receiving clerk for recording. 2. Forward clearance to City 15 minutes Administrator for his signature 3. Release of Clearance 1 minute

WORKING PERMIT Office of the City Administrator

Frontline Service : Application for Working Permit

Output : Working Permit

Requirements :  Mayor’s Clearance

Processing Procedure Responsible Person Time 1. Submit permit to receiving 2 minutes Administrative Staff clerk for recording. 2. Approval and release of 5 minutes permit

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[CITIZEN’S CHARTER] CITY OF CALAMBA

CITY ACCOUNTING AND INTERNAL CONTROL OFFICE

 Processing of Disbursement Vouchers  Check and Cash Disbursement Vouchers  Certifications

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CITY OF CALAMBA [CITIZEN’S CHARTER]

PROCESSING OF DISBURSEMENT VOUCHERS City Accounting and Internal Control Office

Frontline Service : Processing of Disbursement Vouchers

Output : Disbursement Voucher for General Fund/SEF and TF/Barangay

Requirements :  Travelling Expenses - Obligation Request, Approved Travel Order, Certificate of Travel Completed, Certificate of Appearance, Certificate of Attendance (for Seminars and Trainings), Bus Ticket, Plane Tickets or Electronic Plane Ticket, Boarding Pass, Terminal Fee Receipts, Toll/Parking Fee Receipts

 Seminar Fees – Obligation Slip, Approved Travel Order, Invitation, DILG Authority if the seminar is sponsored by a Private institution or organization, Official Receipt, Certificate of Attendance

 Cash Advance for Travel – Obligation Slip, Approved Travel Order, Invitation, Proposed Travel Itinerary (If Transportation Expenses and Per Diems will be Collected)

 Liquidation of Cash Advances for Travel/Seminar Attended - Report of Liquidation, Approved Travel Order, Travel Itinerary, Certificate of Travel Completed, Certificate of Attendance, Invitation, DILG Authority to Attend Seminar Sponsored by Private Institution/Organization, Plane Ticket/Electronic Ticket Boarding Passes/Terminal Fees Receipts

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[CITIZEN’S CHARTER] CITY OF CALAMBA

 Procurement of Supplies (Shopping Mode) - Obligation Request, Purchase Request, Bids and Awards Committee's Recommendation, Notice of Proposed Procurements Posted to PHILGEPS, Request for Quotation, Abstract of Quotation, Contract Award Notice (PHILGEPS), Purchase Order, Delivery Receipts/Sales Invoice, Request for Inspection, Certificate of Acceptance & Inspection (Property Officer and Inspector), Certificate of Acceptance (End User), Property Acknowledgement (If Applicable), Latest Income Tax Return (Annual of Quarterly), Tax Clearance, GEPS Registration

 Repair of Equipments/Furniture and Fixtures - Obligation Request, Purchase Request, Pre-Repair Inspection, BAC's Recommendation, Notice of Proposed Procurements (PHILGEPS), Request for Quotation, Abstract of Quotation, Contract Award Notice (PHILGEPS), Purchase Order, Certificate of Repair, Sales Invoice, Request for Inspection, Certificate of Acceptance & Inspection (Property Officer and Inspector), Certificate of Acceptance (End user), Waste Materials Report (If Applicable), Latest Income Tax Return (Annual or Quarterly), Tax Clearance, GEP'S Registration

 Repair of Government Vehicles (Shopping Mode) - Obligation Request, Purchase Request, BAC's Recommendation, Notice of Proposed Procurements (PHILGEPS), Request for Quotation, Abstract of Quotation, Certificate of Repair, Pre-Repair Inspection , Purchase of Order or Contract, Sales Invoice, Waste Materials Report, Contract Award Notice (PHILGEPS), Request for Inspection, Certificate of Acceptance & Inspection, Certificate if Acceptance, Latest Income Tax Return (Annual of Quarterly), Tax Clearance, GEP'S Registration

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CITY OF CALAMBA [CITIZEN’S CHARTER]

 Purchase of Construction Materials (Shopping Mode) - Obligation Request, Purchase Request, Program of Work/Drawing Plans & Sketch (If Applicable), BAC’s Recommendation, Notice of Proposed Procurements (PHILGEPS), Request for Quotation, Abstract of Quotation, Purchase Order, Sales Invoice/Delivery Receipts, Certificate of Acceptance & Inspection, Latest Income Tax Return (Annual of Quarterly), Tax Clearance, GEP'S Registration

 Wages of Laborers - Obligation Request, Program of Work/Drawing Plans & Sketch, Appointment of Laborers, Certificate of Acceptance (End User), Certificate of Inspection, Certificate of Project Completion (Engineering), Photos (Before, During & After), Daily Wage Payroll, Daily Time Record (DTR)

 Procurement of Goods/Services (Direct Contracting) - Obligation Request, Purchase Request, BAC’s Recommendation, Request for Quotation, Certificate of Exclusive Distributorship, Notice of Proposed Procure, Contract Award Notice, Purchase Order, Sales Invoice, Request for Inspection, Certificate of Acceptance & Inspection, Certificate of Acceptance, Memorandum of Receipt (If Applicable), Waste Materials Report (If Applicable), Certificate of Repair (if Applicable), Pre-Repair Inspection (If Applicable), Latest Income Tax Return (Annual of Quarterly), Tax Clearance, GEP'S Registration

 Gasoline and Oil Expenses - Obligation Request, Statement of Account, Charge Invoices, Purchase Order, Driver's Itinerary, Summary of Gasoline Expenses Consumed per vehicle/ Equipment

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[CITIZEN’S CHARTER] CITY OF CALAMBA

 Infrastructure - Obligation Request for General Fund & SEF, Certificate of Availability of Funds (CAF), Billing, Affidavit of Non-Obligation (Notarized)( Full Payment Only), Tax Clearance, Invitation to Bid (PHILGEPS), Notice of Public Bidding Acknowledged by BAC Members & Non- Governmental Organization (NGO), Endorsement of Contract to COA for Review and Evaluation, Request for Project Inspection (COA), Certificate of Project Completion (Engineering), Inspection Report, Certificate of Project Completion (Barangay), Certificate of Acceptance, Statement of Work Accomplished (SWA), Photos (Before, During & After), Program of Work/Detailed Estimates, Sketch/Drawing, BAC Resolution Recommending the Award, Notice of Award, Contract, Performance bond (30% of the Contract), Contractor's all Risk Insurance (CARI) for 1M Cost of Project, Notice to Proceed, Abstract of Bids, Bid Proposals Supported by detailed Estimates, Bidder's Bond, Construction Method, Construction Schedule & S-Curve, Affidavit of Site inspection and Other Legal and Financial Documents (The Bid Amount Should be initialed by the Members of the of the Bids and Awards committee), Proof of Publication of Invitation to bid to newspaper of General Circulation (5M and Above)

 Procurement of Goods/Services Thru Public Bidding - Obligation Request for General Fund & SEF, Certificate of Availability of Funds (CAF), Tax Clearance, Purchase Request, Invitation to Bid (PHILGEPS), Notice of Public Bidding Acknowledge by BAC members, COA & NGO, Purchase Order, Endorsement of Purchase Order to COA For Review & Evaluation, Request for COA Inspection, BAC Resolution Recommending the Award, ding the Award, Delivery Receipt/Sales Invoice, Certificate of Acceptance & Inspection Report (Property Officer & Inspection), A Guidebook of the City of Calamba’s Frontline Services 25

CITY OF CALAMBA [CITIZEN’S CHARTER]

Certificate of Acceptance (End User), Memorandum of Receipt (If Applicable), Certificate of Product Registration (CPR for Medicines), Suppliers Accreditation at Drug Distribution (BFAD) (For Medicines), Notice to Award, Performance Bond (30% of the Contract), Abstract of Bids, Bid Proposal Supported by Other Legal & Financial Documents (The Bid Amount should be initialized by the Members of the BAC), Proof of Publication of Invitation to Bid to Newspapers of General Circulation (2M and Above)

 Cash Assistance for Indigents - Obligation Request (OBR), Certificate of Eligibility, Social Case Study Report, Request Letter

Processing Procedure Responsible Person Time 1. Check the following: 3 minutes a. Completeness of the Audit and documents Management b. Availability of Fund Analyst; Barangay c. Correctness of the Bookkeeper document including attachments 2. Recording in the Control 2 minutes Audit and book and put initials Management Analyst 3. Encoding of data 2 minutes Audit and Management Analyst 4. Sign the Completed 1 minute City Accountant Disbursement vouchers

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[CITIZEN’S CHARTER] CITY OF CALAMBA

CHECK AND CASH DISBURSEMENT VOUCHERS City Accounting and Internal Control Office

Frontline Service : Check/Cash Disbursement Process

Output : Check/Disbursement Vouchers

Requirements :  Disbursement Vouchers – Complete set of documents duly signed by the Local Chief Executive and the authorized signatories

 Payroll – Certified and Approved Payrolls

Processing Procedure Responsible Person Time 1. Check completeness of 3 minutes Data Encoder, documents, Assign Machine Operator Number to DV, Sign Box B and Forward to Treasurer 2. Prepare Accountant's 3 minutes Data Encoder, Advice of Local Check Machine Operator, Disbursements and City Accountant Submit to Bank. Return DV, Check and Submit documents to Cashier/Treasurer

CERTIFICATIONS City Accounting and Internal Control Office

Frontline Service : Processing of Request and Other Certifications

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CITY OF CALAMBA [CITIZEN’S CHARTER]

Output : Disbursement Vouchers/ Certificates Requirements :  Financial Report - Request Letter stating its Purpose Duly signed and Approved by the Local Executive

 Refund of Bidder’s Bond Deposit, Performance Bond Retention – Original Office Receipt

 Philhealth Certification - Philhealth Form from the Hospital

Procedure Processing Responsible Person Time 1. Ask what kind of 2 minutes Data Encoder, Certification/ Record and ask Machine Operator about its purpose 2. Verifies the Record in the 3 minutes Fiscal Examiner ledger (Employees Record - e.g. GSIS, Pag-Ibig, Philhealth, BIR, Loans etc) 3. Verifies the Record in the 3 minutes Fiscal Examiner ledger (Supplier/Creditors record e.g. Bid bond Deposit, Withholding Taxes, Performance Bond, Retention, etc) 4. Prepare the 3 minutes Data Encoder, Certification/Reports to be Machine Operator Issued 5. Check the correctness of 1 minute Fiscal Examiner; the Record to be Issued City Accountant

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[CITIZEN’S CHARTER] CITY OF CALAMBA

CITY AGRICULTURAL SERVICES DEPARTMENT

 Technical Assistance Request for Pest Management  Technical Assistance for Soil Analysis  Technical Assistance for Moisture Analysis  Product Demonstration  Training and Seminar Request  Certification Request (Reclassification and Crop/Fishery Damage)  Certification Request (Land Holding Status)  Data Request  Input Assistance Request  Marketing Assistance  Assistance from Other Government and Non-Government Agencies  Tractor Services  Request for Minor Surgical Procedure (Castration – Swine)  Request for Swine Artificial Insemination  Request for Caracow Artificial Insemination  Animal Dispersal and Loan Program Monitoring  Reading Materials and References

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CITY OF CALAMBA [CITIZEN’S CHARTER]

TECHNICAL ASSISTANCE REQUEST FOR PEST MANAGEMENT City Agricultural Services Department

Frontline Service : Request for Technical Assistance (Pest & Diseases Identification, Technical Advice and/or Other Inquiries)

Output : Recommendation, Information/Technical Advice

Requirements :  Written or Verbal Requests

Procedure Processing Time Responsible Person 1. Approach the office 3 minutes Administrative Assistant receptionist and sign the client's logbook. The receptionist will direct the client to the assigned personnel. 2. Consultation with the assigned 10-20 minutes Senior Agriculturist technical personnel and/or the (depending on the Supervising Agriculturist officer of the day scope of the inquiry) (Research & Technical Services Section) 3. Field inspection (if necessary; 3 hours Senior Agriculturist to be scheduled) 4. Provision of information/ 30 minutes Senior Agriculturist recommendation/ technical Supervising Agriculturist assistance (the clientele will be asked to return after the field inspection)

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[CITIZEN’S CHARTER] CITY OF CALAMBA

TECHNICAL ASSISTANCE FOR SOIL ANALYSIS City Agricultural Services Department

Frontline Service : Request for Technical Assistance (Soil Analysis)

Output : Soil Analysis Result

Requirements :  Written or Verbal Requests  Soil Samples

Procedure Processing Time Responsible Person 1. Approach the office receptionist 3 minutes Administrative Assistant and sign the client's logbook. The receptionist will direct the client to the assigned personnel. 2. Consultation with the assigned 5-10 minutes Agriculturist II/I technical personnel and/or the Senior Agriculturist officer of the day and submission (Research & Technical of soil sample with label indicating Services Section) the farmer's name, farm size and location and the crops planted/to be planted 3. Preparation of soil sample for 1-2 days Agriculturist II/I analysis (depending on the (Research & Technical moisture content/condition of Services Section) submitted sample 4. Soil Analysis 2.5 hours Agriculturist II/I (Research & Technical Services Section) 5. Release and discussion of 30 minutes Agriculturist II/I analysis result (the clientele will be Senior Agriculturist A Guidebook of the City of Calamba’s Frontline Services 31

CITY OF CALAMBA [CITIZEN’S CHARTER] asked to return after 3 days) (Research & Technical Services Section)

TECHNICAL ASSISTANCE FOR MOISTURE ANALYSIS City Agricultural Services Department

Frontline Service : Request for Technical Assistance (Moisture Analysis)

Output : Grain Moisture Analysis Result

Requirements :  Written or Verbal Requests  Grain Samples

Procedure Processing Time Responsible Person 1. Approach the office 3 minutes Administrative Assistant receptionist and sign the client's logbook. The receptionist will direct the client to the assigned personnel. 2. Consultation with the assigned 5-10 minutes Agriculturist II/I technical personnel and/or the Senior Agriculturist officer of the day and submission (Research & Technical of soil sample with label Services Section) indicating the farmer's name, farm size and location and the variety of corn/rice planted 3. Moisture Analysis 5 minutes Agriculturist II/I (Research & Technical

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[CITIZEN’S CHARTER] CITY OF CALAMBA

Services Section) 5. Release and discussion of 15 minutes Agriculturist II/I analysis result Senior Agriculturist (Research & Technical Services Section)

PRODUCT DEMONSTRATION City Agricultural Services Department

Frontline Service : Request for Product Demo

Output : Established Demo Farm

Requirements :  Written or Verbal Requests  Demo Proposal

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TRAINING AND SEMINAR REQUEST City Agricultural Services Department

Frontline Service : Request for Seminar/Training (Regular and Special Training)

Output : Regular Trainings Conducted, Training Design submitted to Mayor’s Office for Approval Requirements :  Written Request

3. Preparation of Training Design 2 days Supervising Agriculturist/ Senior Agriculturist 4. Scheduling & Implementation Supervising Agriculturist/ Senior Agriculturist

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CERTIFICATION REQUEST (RECLASSIFICATION AND CROP/FISHERY DAMAGE) City Agricultural Services Department

Frontline Service : Request for Certification (Reclassification, Crop/Fishery Damage)

Output : Certification, Damage Certification

Requirements :  Reclassification – Written request  photocopy of land title, location plan Crop/Fishery Damage  Written or verbal request

3. Field Inspection and 1 day Supervising Agriculturist/Senior preparation of certification Agriculturist/Agriculturist I&II/Agricultural Technician

4. Issuance of certification 5 minutes Supervising Agriculturist/Senior Agriculturist/Agriculturist A Guidebook of the City of Calamba’s Frontline Services 35

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I&II/Agricultural Technician

CERTIFICATION REQUEST (LAND HOLDING STATUS) City Agricultural Services Department

Frontline Service : Request for Certification (Land Holding Status)

Output : Status of Land Holding Certification

Requirements :  Written or verbal request

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DATA REQUEST City Agricultural Services Department

Frontline Service : Request for Production Data, Agricultural Statistics, Masterlist of Farmers/Fiherfolks, Farm Plan and Budget, Cost and return Analysis

Output : Production Data, Agricultural Statistics, Copy of Masterlist of Farmers, Accomplished Farm Plan and Budget Form, Cost and Return Analysis

Requirements :  Written or verbal request

3. Preparation and release of 1 day Supervising Agriculturist/Senior data Agriculturist/Agriculturist I&II/Aquaculturist/Agricultural Technician

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INPUT ASSISTANCE REQUEST City Agricultural Services Department

Frontline Service : Request for Input Assistance (Vegetable Seeds for Backyard Production, Fruit Trees Seedlings, Rat Poison, Tilapia Fingerlings)

Output : Input Assistance Extended

Requirements :  Written or verbal request

Procedure Processing Time Responsible Person 1. Approach the office 3 minutes Administrative Assistant receptionist and sign the client’s logbook. The receptionist will direct the client to the assigned personnel. 2. Consult with the assigned 5-10 minutes Supervising Agriculturist/Senior technical personnel and/or Agriculturist/Agriculturist the officer of the day I&II/Aquaculturist/Agricultural Technician 3. Processing of request 2 minutes Supervising Agriculturist/Senior Agriculturist/Agriculturist I&II/Aquaculturist/Agricultural Technician 4. Approval of CA (if 10 minutes Supervising Agriculturist/Senior necessary) Agriculturist/Agriculturist I&II/Aquaculturist/Agricultural Technician 5. Release of inputs 10 minutes Supervising Agriculturist/Senior

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Agriculturist/Agriculturist I&II/Aquaculturist/Agricultural Technician/Laboratory Aide 6. Sign log book of Input 1 minute Supervising Agriculturist/Senior beneficiaries Agriculturist/Agriculturist I&II/Aquaculturist/Agricultural Technician

MARKETING ASSISTANCE City Agricultural Services Department

Frontline Service : Request for Marketing Assistance of Farm Products

Output : Marketing Assistance Extended

Requirements :  Written or verbal request

Procedure Processing Time Responsible Person 1. Approach the office 3 minutes Assigned Technical receptionist and sign Personnel the client’s logbook. The receptionist will direct the client to the assigned personnel. 2. Consult with the 5-10 minutes Agriculturist assigned technical I&II/Agricultural personnel and/or the Technician officer of the day 3. Scout and/or 1 day Agriculturist coordinate with I&II/Agricultural

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prospective buyer Technician 4. Facilitate meeting 3 minutes Agriculturist between producer and I&II/Agricultural buyer Technician

ASSISTANCE FROM OTHER GOVERNMENT AND NON-GOVERNMENT AGENCIES City Agricultural Services Department

Frontline Service : Request for Assistance from other Government and Non-Government Agencies Output : Assistance from other Government/Non- Government Agencies Extended

Requirements :  Written or verbal request

Procedure Processing Time Responsible Person 1. Approach the office 3 minutes Administrative Assistant receptionist and sign the client’s logbook. The receptionist will direct the client to the assigned personnel. 2. Consult with the City 5-10 minutes City Agriculturist Agriculturist and present request 3. Approval//Disapproval 10 minutes City Agriculturist 4. Coordinate request to the 15 minutes Senior concerned agency/office Agriculturist/Agriculturist I&II/Aquaculturist 5. Update client on the status of 2 minutes Senior request Agriculturist/Agriculturist A Guidebook of the City of Calamba’s Frontline 40 Services

[CITIZEN’S CHARTER] CITY OF CALAMBA

I&II/Aquaculturist

TRACTOR SERVICES City Agricultural Services Department

Frontline Service : Request for tractor operation (plowing/harrowing) Output : Services Rendered

Requirements :  Verbal request

Procedure Processing Time Responsible Person 1. Approach the office 5 minutes Administrative Assistant receptionist and sign the client’s logbook. The receptionist will direct the client to the assigned personnel. 2. Consultation with the 5-10 minutes Administrative Assistant assigned technical personnel and/or the officer of the day. 3. Field Validation 1 day Agriculturist I & II/Agricultural Technician 4. Scheduling of tractor 2 minutes Administrative Assistant operator. 5. Preparation of order of 5 minutes Administrative Assistant payment. 6. O.R. recording and 5 minutes Administrative Assistant photocopying upon payment by the clients. 7. Conduct actual tractor Tractor Operator operation :

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Plowing per hectare 8 hours Harrowing per hectare 2.5 hours

MINOR SURGICAL PROCEDURE FOR ANIMALS City Agricultural Services Department

Frontline Service : Request for Minor Surgical Procedure (Castration – Swine)

Output : Castrated Animal

Requirements :  Written or Verbal Request  Medicine to be provided by owner (in cases where the agency has no available supplies)

Procedure Processing Time Responsible Person 1. Approach the office 3 minutes Administrative Assistant receptionist and sign the client's logbook. The receptionist will direct the client to the assigned personnel. 2. Discuss with the client the 10 - 15 minutes Agricultural Technician information/record of swine to be castrated, the needed material to be provided by the clients, arrange the date and time of castration. 3. Conduct physical examination 10 - 15 minutes Agricultural Technician and prepare the equipment, A Guidebook of the City of Calamba’s Frontline 42 Services

[CITIZEN’S CHARTER] CITY OF CALAMBA materials and animal to be castrated. 4. Conduct castration and 20 minutes/head Agricultural Technician antiseptic application and anti tetanus injection. 5. Instruct the clients on 10 minutes Agricultural Technician management of newly castrated animal (sanitation and wound).

SWINE ARTIFICIAL INSEMINATION City Agricultural Services Department

Frontline Service : Request for Artificial Insemination (AI) of Swine Output : Inseminated Animal

Requirements :  Written or Verbal Request  Sow ready for breeding

Fee : Php 650.00 for swine semen

Procedure Processing Time Responsible Person 1. Approach the office 3 minutes Administrative Assistant receptionist and sign the client's logbook. The receptionist will direct the client to the assigned personnel. 2. Conduct interview with the 3 minutes Agricultural Technician client re: animal heat period and some other reproductive history

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3. Schedule date & time of 1 minute Agricultural Technician insemination 4. Perform actual artificial 2 - 4 hrs Agricultural Technician insemination including travel time

CARACOW ARTIFICIAL INSEMINATION City Agricultural Services Department

Frontline Service : Request for Artificial Insemination (AI) of Caracow

Output : Inseminated Animal

Requirements :  Written or Verbal Request  Caracow ready for breeding,

Fee : Php 800.00 for PCC, UPLB

3. Call & ask assistance from 10 minute Senior Philippine Carabao Center (PCC) Agriculturist/Agriculturist A Guidebook of the City of Calamba’s Frontline 44 Services

[CITIZEN’S CHARTER] CITY OF CALAMBA for availability of AI Tech. & I&II/Agricultural Technician schedule date & time of AI. (Livestock and Poultry Section)

4. Perform actual artificial 2 - 4 hrs PCC AI Technician insemination travel time

ANIMAL DISPERSAL AND LOAN PROGRAM MONITORING City Agricultural Services Department

Frontline Service : Monitoring of Animal Dispersal and Animal Loan Program Output : Animal Dispersal and Animal Loan Program Monitored Requirements :

Procedure Processing Time Responsible Person 1. Visit recipient farmers of 1 day Senior dispersal program. Agriculturist/Agriculturist I&II/Agricultural Technician (Livestock and Poultry Section)

2. Check for the animal health 30-60 minutes Senior status and review its health Agriculturist/Agriculturist records for appropriate follow- I&II/Agricultural Technician ups like deworming & (Livestock and Poultry Section) vaccination. 3. Review the breeding 30-60 minutes Senior performance of the animal and Agriculturist/Agriculturist suggest added information if I&II/Agricultural Technician necessary (Livestock and Poultry Section)

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4. If the animal upon inspection 2 hours Senior is found to be unhealthy/sickly, it Agriculturist/Agriculturist will be immediately reported to I&II/Agricultural Technician the City Veterinary Office for (Livestock and Poultry Section) treatment.

READING MATERIALS AND REFERENCES City Agricultural Services Department

Frontline Service : Request for Production Guides/Reading Materials

Output : Production Guides, Reading Materials

Requirements :  Written or verbal request

4. Release of reference materials 1 minute Administrative Assistant

5. Sign log book of beneficiaries 1 minute Administrative Assistant

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[CITIZEN’S CHARTER] CITY OF CALAMBA

CITY ASSESSMENT OFFICE

 Tax Declaration  Assessment of New Building or Machinery  Certification On Tax Declaration/Property Holdings/No Improvement/No Property  History Of Real Property Assessment/Tax Declaration  Property Location and Vicinity Verification  Certification of Barangay Jurisdiction  Certified True Copy of Tax Map

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TAX DECLARATION City Assessment Office

Frontline Service : Issuance of Owner’s Copy of Updated Tax Declaration (Transfer of TD maximum of 2 to 3 days) Output :  Ocular inspection report, citing actual use of property and the existence or absence of improvement thereon  Field Appraisal Assessment Sheet (FAAS)  Updated Tax Declaration Form  Notice of Assessment  Official updated Tax Declaration Form  Owner’s Copy of Updated Tax Declaration Form

Requirements :  Request for Issuance of Updated Tax Declaration form  Title (Certified True Xerox Copy)  Deed of Sale/ Extra Judicial Settlement/ Partition Agreement  Updated Real Property Tax Payment (Amilyar)  Latest Tax Declaration (TD/OHA)  Transfer Tax Receipt  Certificate Authorizing Registration (CAR) from BIR  Subdivision/Consolidation Plan  Business Permit (If Commercial/Business Establishment/ Dealers/Sellers and/or Developers of Real Estate Properties) Fee : Php 30.00 per Tax Declaration (based on Resolution No. 69, Series of 1996 Approving Municipal Ordinance No. 96-135)

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Procedure Processing Time Responsible Person 1. Inform the Assessment Clerk 2 minutes Assessment Clerk regarding the request. 2. Submit all the required documents to the Assessment 20 minutes Assessment Clerk Clerk and wait for the request to be evaluated 3. Ocular Inspection of Real 3 hours Local Assessment Property (may vary Operations Officer depending on (Assessment and The Assessment and Appraisal property size, Appraisal Team) Team will conduct an inspection location, as well as on the said property for means of verification and evaluation transportation)

(Inspection schedules are based on the availability of the assigned appraiser in the particular barangay location.) 4. Preparation and Processing of Updated Tax Declaration A. Field Appraisal 15 minutes Assessment Clerk Assessment Sheet (FAAS) 10 minutes Computer Operator B. Tax Declaration 5 minutes Computer Operator C. Notice of Assessment 5. Evaluation and Recording of Tax Declaration

LAOO evaluates and checks the Updated Tax Declaration 10-15 minutes Division Heads

Records the transaction in the

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Taxmapping Control Roll (TMCR) 10 minutes Taxmapping Division

City Assessor Approves and signs the Tax Declaration 20 minutes City Assessor 6. Issuance of Owner’s Copy

Tax declaration along with 2 minutes Assessment Clerk supporting documents are numbered

Documents are segregated for 5 minutes filing and records purposes

Tax declaration number is 5 minutes recorded in designated logbook of its barangay location prior to release 7. Client signs the logbook to 3 minutes Assessment Clerk attest receipt and receive Owner’s copy of Tax declaration form

ASSESSMENT OF NEW BUILDING OR MACHINERY City Assessment Office

Frontline Service : Issuance of Assessment for a New Building or Machinery

Output :  Field Assessment Appraisal Sheet  Updated Tax Declaration Form  Notice of Assessment

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 Official updated Tax Declaration Form  Owner’s Copy of Updated Tax Declaration Form

Requirements :  Letter Request  Blue print of Approved Building Plan  Photocopy of Building Permit or Occupancy Permit  Complete listing of Machineries  Acquisition Cost and Acquisition Date of Machineries  Sworn Statement of current and fair market value of real properties

Procedure Processing Time Responsible Person 1. Submit required 10 minutes LAOO documents to personnel in charge and wait for the request to be evaluated. 2. Accompany the LAOO in 3 hours Assessment and conducting an ocular (may vary Appraisal Division inspection of the property depending on to check whether there is property size, a basis for cancellation, location, as well as revision or reassessment means of of property. A Field transportation) Appraisal Assessment Sheet is then prepared based on the findings from the inspection. 3. Preparation and Processing of Updated Tax Declaration 10 minutes Computer Operator a) Tax Declaration 5 minutes Computer Operator b) Notice of Assessment

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4. LAOO evaluates and 15 minutes Division Heads checks the Updated Tax Declaration 10 minutes Taxmapping Aide  Recording the transaction in the Taxmapping Control Roll (TMCR) 10 minutes Assessment and  Appraiser evaluates the Appraisal Division accuracy of Tax Declaration in line with result of ocular inspection and signs it. 20 minutes City Assessor

 City Assessor Approves and signs the Tax Declaration

5. Issuance of Owner’s Copy

 Tax declaration along with 2 minutes supporting documents are Assessment Clerk numbered

 Documents are segregated 5 minutes for filing and records purposes 5 minutes  Tax declaration number is recorded in designated logbook of its barangay location prior to release.

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6. Client signs the logbook to 3 minutes Assessment Clerk attest receipt and receive Owner’s copy of Tax Declaration Form

CERTIFICATION ON TAX DECLARATION/PROPERTY HOLDINGS/NO IMPROVEMENT/NO PROPERTY City Assessment Office

Frontline Service : Issuance of Certification on Tax Declaration/Property Holdings/No Improvement /No Property

Output : Annotated/Certified copy of Tax Declaration/ Property Holdings/No Improvement /No Property

Requirements :  Written consent of declared owner of real property, in case person requesting for certification is a representative or another party

Fee : Php 30.00 per Tax Declaration (based on Resolution No. 69, Series of 1996 Approving Municipal Ordinance No. 96-135)

Procedure Processing Time Responsible Person 1. Inform the personnel-in- 5 minutes Assessment Clerk charge regarding request. The personnel, in turn, evaluate the request and endorses to the Records Management Head. 2. Records Management Head 5 minutes Records Management verifies request and assigns task Division Head

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to staff. 3. Annotation of the Tax Declaration and/or Certification

Assessment Clerk annotates and 10 minutes Assessment prepares the Tax Clerk/Computer Declaration/Certification for the Operator signature of the City Assessor and/or Records Management Division Head. 2 minutes City Assessor and/or Records Records Management Management Division Head Division Head / City Signs the document. Assessor 4. Issuance of Certified copy of 5 minutes Assessment Clerk Tax Declaration or other Documents related to assessments.

Assessment Clerk logs the certification and receipt number for records purposes

Receive copy of certified/annotated document and sign to attest receipt thereof.

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HISTORY OF REAL PROPERTY ASSESSMENT/TAX DECLARATION City Assessment Office

Frontline Service : Verification of history of real property assessment or tax declaration

Output :

Requirements :  Current Record of Real Property to be verified

Procedure Processing Time Responsible Person 1. Inform the personnel-in- 3 minutes Records Management charge regarding the request. Division Head / Personnel, in turn, endorse the Assessment Clerk request to Records Management Head. 2. Records Management Head 5 minutes LAOO/ Records verifies the request and Management Division designates to staff the Head verification of history. 3. Verification and Research (duration of Assessment verification may Clerk/Computer Assessment Clerk or Records vary depending Operator Management Staff verifies and on revision year researches the history of real or year of entry property. of property record in the registry of the department ) 4. Assessment Clerk or 10 minutes Assessment Personnel-in-charge presents Clerk/Computer the history of assessments of Operator

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real property unit.

PROPERTY LOCATION AND VICINITY VERIFICATION City Assessment Office

Frontline Service : Verification of Property location and Vicinity

Output : Map or relevant document showing the location or vicinity of real property

Requirements :  Photocopy of Title  Current Tax Declaration

Procedure Processing Time Responsible Person 1. Inform the personnel-in-charge 5 minutes Taxmapping Division regarding the request. Personnel, Draftsman in turn, endorse the request to Taxmapping Division. 2. Taxmapping Division Head 5 minutes Taxmapper or verifies the request and designates Draftsman to Taxmapper or Draftsman to the task. 3. Taxmapper or Draftsman verifies 15 minutes per Taxmapper or and researches the location of the lot Draftsman real property in the tax map. 4. Taxmapper or Draftsman 5 minutes Taxmapper or presents the vicinity of the property Draftsman to the client.

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CERTIFICATION OF BARANGAY JURISDICTION City Assessment Office

Frontline Service : Issuance of Certification of Barangay Jurisdiction

Output : Certification of Barangay Jurisdiction of Subject Real Property

Requirements :  Photocopy of Title  Current Tax Declaration Form

Fee : Php 50.00 per Tax Declaration (based on Resolution No. 69, Series of 1996 Approving Municipal Ordinance No. 96-135)

Procedure Processing Time Responsible Person 1. Inform the Taxmapping Division 5 minutes Taxmapping Division personnel regarding the request. (Taxmapping Aide) Taxmapping Aide, in turn, endorses the request to Taxmapping Division Head. 2. Taxmapping Division Head 10 minutes Taxmapping Division verifies the request and Head designates the Taxmapping Aide the verification of the barangay jurisdiction of subject property. 3. Taxmapping Aide verifies and 20 minutes per lot Taxmapping Aide researches in maps and other records, the actual barangay jurisdiction of real property, and drafts the necessary certification. 4. Taxmapping Division Head 5 minutes Taxmapping Division

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signs the Certification of Barangay Head Jurisdiction of real property and releases document to client.

CERTIFIED TRUE COPY OF TAX MAP City Assessment Office

Frontline Service : Issuance of Certified True Copy of Tax Map

Output : Certified True Photocopy of Tax map of Subject Real Property

Requirements :  Photocopy of Title  Current Tax Declaration Form

Fee : Php 100.00 per Tax Declaration (based on Resolution No. 69, Series of 1996 Approving Municipal Ordinance No. 96-135)

Processing Procedure Responsible Person Time 1. Inform the Taxmapping Division 5 minutes Taxmapping Division personnel regarding the request. (Draftsman) Draftsman, in turn, endorses the request to Taxmapping Division Head. 2. Taxmapping Division Head 15 minutes per Taxmapping Division verifies the request and designates lot Head to Draftsman the task of producing a Certified True Copy of Tax Map.

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3. Draftsman ascertains the correct 15 minutes per Draftsman Taxmap for certification and lot produces a certified true copy of it. 4. Taxmapping Division Head signs 5 minutes Taxmapping Division the Certified True Copy of Tax Map Head and releases the document to the client.

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CITY BUDGET MANAGEMENT OFFICE

 Annual Barangay Budget Review

 Obligation Request

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ANNUAL BARANGAY BUDGET REVIEW City Budget Management Office

Frontline Service : Annual Barangay Budget (ABB) Review

Output : Reviewed and Endorsed ABB Requirements :  Summary of Income & Expenditures for the past, current and budget year both Barangay/SK Budget;  Plantilla, Certified Income Statement, AIP and SK Plan

Procedure Processing Time Responsible Person 1. Review of proposed Annual Administrative Barangay Budget as to the Officer V following budgetary requirements; 30 min. -Compliance to the allocation within the spending ceiling for basic services(administrative & legislative);community development fund, SK fund and calamity fund

-Budget does not exceed the estimated income of the Barangay

10 min.

-expected output/targets for each basic services

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-formulation of policies for mandatory allocations 5 min.

2. Upon completion of the above said procedure, the budget will 5 min. be endorsed to the Finance Committee for approval City Budget Officer 3. Endorsed to the Sanggunian 5 min. City Treasurer Panlungsod for the enactment of CPDC the budget

5 min. SP Members

OBLIGATION REQUEST City Budget Management Office

Frontline Service : Processing of Obligation Request (ObR)

Output : Obligation Request

Requirements :

Obligation Request Form (4 copies) Attachments:  Personnel Services  Payroll  Daily Time Record  For overtime, include authority to render overtime  Travelling Expenses  Disbursement Voucher

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 Approved Travel Order  Itinerary of Travel  For Seminar, include invitation to attend  Procurement of Goods and Services  Purchase Request  Certificate of Fund Availability  Gasoline and Oil  Travel Order  Trip Ticket  Charge Invoices  Infrastructure  Purchase Request  Certificate of Fund Availability  Program of Work  Donations  Disbursement Voucher  Letter Request  Certificate of Eligibility  Social Case Study  Barangay Clearance  For Hospitalization, include medical abstract. For Burial, include death certificate.  Fixed Expenditures  Disbursement Voucher  Billing Statement

Procedure Processing Time Responsible Person 1. Receive Obligation Request form 2 min. Administrative Aide with necessary attachments and record it in the logbook

2. The attachments will be 3 min. Administrative Assistant A Guidebook of the City of Calamba’s Frontline Services 63

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reviewed as to its validity

3. The request will be verified as to 3 min. Supervising the existence of appropriation in Administrative Officer the computer monitor

4. Controlled Obligation Number Supervising will be assigned to the request Administrative Officer form 1 min.

City Budget Officer 5. Final review of the Obligation Request and certification as to existence of available 3 min. appropriation will be done Administrative Aide

1. Forward Obligation Request to the Accounting Department.

5 min.

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BUILDING REGULATORY SERVICES DEPARTMENT

 Issuance of Building Permit

 Issuance of Certificate of Final Electrical Inspection (CFEI)

 Issuance of Building Occupancy Permit/Structure Certificate

of Use

 Issuance of Annual Inspection Certificate and Approval of

Business Permit Applications

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ISSUANCE OF BUILDING PERMIT Building Regulatory Services Department

Frontline Service: Issuance of Building Permit

Output: Building Permit

Requirements:

 Accomplished prescribed application form/s

 In case of applicant is the registered owner of the lot:

 5 copies of Certified true copy of TCT/OCT, on file with the Register of Deeds;  5 copies of Tax Declaration; and  5 copies of Current Real Property Tax Receipt

 In case the applicant is not the registered owner of the lot:

 5 copies of Contract of Lease, or Deed of Absolute Sale

 5 copies of Barangay Clearance for Building Permit from the barangay where the structure will be constructed

 Six (6) sets of survey plans, design plans, specifications, bill of materials and other documents prepared, signed and sealed over printed names of the duly licensed and registered professionals as well as the owner/applicant:  Geodetic engineer, in case of lot survey plans;  Architect, in case of architectural documents (in case of architectural interior/interior design documents, either an architect or interior designer may sign;

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 Civil Engineer, in case of civil/structural documents/computation/analysis;  Professional electrical engineer, in case of electrical documents;  Sanitary engineer/Master Plumber, in case of plumbing documents;  Professional mechanical engineer, in case of mechanical documents;  Electronics engineer, in case of electronic documents

 Two copies of Locational Clearance

 Two copies of Fire Clearance  Clearance from other agencies

Note: 1. Submit photocopies of PTR and PRC ID of professionals who sign the plans and application forms 2. Show originals of photocopies for verification

To facilitate the processing of documents, please check compliance of the following before submitting plans and pertinent documents to the Office of the Building Official:

1. Requirements of the National Building Code of the Philippines 2. Compliance with BP 344 (Accessibility Law) 3. Fire Code Requirements 4. All application forms and letters must be properly filled up with all the required information and signature.  Special Power of Attorney shall be required if the owner is not the signatory to the application forms, plans and other pertinent documents.

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Schedule of Availability of Service:

Site Inspection : Mondays to Fridays, 1:00 p.m. to 4:00 p.m. Processing of Documents : Mondays to Fridays, 8:00 am to 11:00 am

Fees : Based on the National Building Code of the Philippines NBCP)

Procedure Processing Time Responsible Person 1. Submission of all documents for application for Building 20 minutes Felizardo Ang, Admin Asst. V Permit, pre checking, recording and routing for appropriate action. Submit the plans and the required supporting documents and clearances from the other offices/agencies.

Get an endorsement to other offices/agencies. -CPDO-Locational Clearance -DPWH-Los Banos (If the location of the structure is along the National Highway) -DENR- ECC (Selective Applicant -LLDA (Selective Applicant) -BPLO-Contractors’ Tax (Selective Applicants) 2. After routing to Bldg.

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Permits/Evaluation Div. Receiving person shall conduct 30 minutes Daniel Erasga preliminary evaluation, Engr. I assessment and review the documents presented. 3.Review/Evaluation/Assessment Aldrin Godalle, Engr. II of document/plans: Engr. Pena, Engr. III *LINE/GRADE ARCHITECTURAL 1 day Engr. Elepano, Engr. III *CIVIL/STRUCTURAL Engr. Tesoro, Engr. III *SANITARY Archi. Marqueses, Arch IV *MECHANICAL (IF ANY) *ELECTRICAL *ELECTRONIC

Inquire on the status of the application after one (1) day. Daniel Erasga Make the necessary 1 day Engr. I corrections if there are deficiencies, then submit lacking documents/corrected plans for review. Assessment of fees and charges based on the different discipline.

4. Computation of the fees and charges for the order of payment

Felizardo Ang Admin Asst. V 5. Approval of the Order of Engr. Guevarra Payment. Bldg. Official

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Payment at the Treasury and submission of Official Receipt.

Fire Department in return for Fire Code clearance.

6. Approval of electrical plans. 15 minutes (Provide photocopy OR and FCC. Engr. Guevarra Bldg. Official

7. Sorting of Building Permit Daniel Erasga Documents/File/Recording 20 minutes Engr. I for Approval of the Building Official.

Providing Building Permit

number. Felizardo Ang Admin Asst. V 8. Approval of Building Permit 1 day Engr. Guevarra Bldg. Official Wait for one (1) day for the final evaluation of the plans and pertinent documents for approval by the OBO. 9. Release and Final Recording 5 minutes Raul Macaraig of Approved Building Permit. Admin Aide Daniel Erasga Engr. I

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ISSUANCE OF CERTIFICATE OF FINAL ELECTRICAL INSPECTION (CFEI) Building Regulatory Services Department

Frontline Service : Issuance of Certificate of Final Electrical Inspection (CFEI)

Output : Certificate of Final Electrical Inspection (CFEI)

Requirements :  Issuance of Wiring Permit  Brgy. Clearance for Meralco Use  Photocopy of land Title or Notarized Authorization from the owner  Sketch of location  Issuance of Certificate of Final Electrical Inspection (C.F.E.I.)  Brgy. Clearance for Meralco use  Photocopy of Land Title/Deed of Sale/Contract to Sell  Notarized Undertaking/Authorization from Land owner if the title is not named after the applicant  Photocopy of Land owner’s ID w/ signature  Occupancy Permit  Sketch of location

Schedule of Availability of Service: Site Inspection : Mondays to Fridays, 9:00 AM TO 2:00 PM Processing of Documents: Mondays to Fridays, 8:00 TO 9:00 AM and 2:00 to 5:00 PM

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Based on the National Building Code of the Philippines

Procedure Processing Time Responsible Person 1. Issuance of Wiring Permit Engr. Franklin Pena-Engr. III

2. Checking of required Alejandro D. Alzona- documents required for Electrical Inspector C.F.E.I. Jose Edgardo G. Pecho- Engineer Assistant Engr. Franklin Pena-Engr. III 3. Site Inspection Alejandro D. Alzona- Electrical Inspector After submission and 1 day Jose Edgardo G. Pecho- Evaluation of requirements Engineer Assistant to the Electrical Inspector, the same will conduct the site inspection of the clients application for electrical inspection 4. Inspection Report and Alejandro D. Alzona- correction of submitted 30 minutes Electrical Inspector documents. Jose Edgardo G. Pecho- Engineer Assistant After the result of the Engr. Franklin Pena-Engr. inspection applications III with insufficient documents will be informed to the owner to comply with the needed documents.

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Those applications with complete documents and complied with the NBC will be processed. 5. Order of Payment/Payment Engr. Guevarra -BO of Fees/Submission of Official Receipt 20 minutes Once all requirements have been complied with, acquire an Order of Payment duly approved by the OBO or Electrical Division Chief, and then proceed to the City Treasurer’s Office (CTO) for payment of the required fees. Go back to the electrical inspector and the present the OR. 6. Processing of C.F.E.I. Engr. Franklin Pena-Engr. III Process the C.F.E.I for the 5 minutes Alejandro D. Alzona- final signature/approval by Electrical Inspector the OBO or the Electrical Jose Edgardo G. Pecho- Division Chief. Engineer Assistant 7. Release of C.F.E.I. Jose Edgardo G. Pecho- Engineer Assistant Approved C.F.E.I. by the OBO or Electrical Division Chief will be recorded by the staff.

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Applicants will be given a confirmation receipt of the C.F.E.I., and then the electrical inspector will submit the approved C.F.E.I. to the MERALCO.

ISSUANCE OF BUILDING OCCUPANCY PERMIT/STRUCTURE CERTIFICATE OF USE Building Regulatory Services Department

Frontline Service : Issuance of Building Occupancy Permit/Structure Certificate of Use

Output : Building Occupancy Permit/Structure Certificate of Use Requirements :  Certificate of Completion Form  Approved Plan  Photocopy of PRC & PTR of all signing Engineers  Photocopy of Building Permit/Electrical/Sanitary permit (back to back)

Schedule of Availability of Service:

Site Inspection : Mondays to Fridays, 1:00 TO 4:00 P.M.

Processing Of Documents : Mondays to Fridays, 8:00 A.M. to 12:00 P.M.

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Fees : Based on the National Building Code of the Philippines

Procedure Processing Time Responsible Person 1. Submission and verification Felizardo Ang of Requirements and routing 5 minutes Administrative to concerned division Assistant V

2. Evaluation of submitted documents 5 minutes Daniel Erasga OBO evaluates the Engr. I submitted documents, if complete, prepares for site inspection. 3. Site Inspection Engr. Del Valle-Engr. OBO or staff conducts site 1 day IV inspection of the structure Engr. Oruga-Engr. III being applied for Occupancy Abelardo V. Platon Permit. Building Inspector 4. Preparation of Inspection Engr. Del Valle-Engr. Report 30 minutes IV Engr. Oruga-Engr. III Abelardo V. Platon Building Inspector 5. Signing of Certificate of Engr. Tesoro-Civil Completion by the different 5 minutes Engr. Discipline Engr. Peña-Electrical

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Permit/Certificate of use and Engr. Guevarra-BO assessment of order of payment.

7. Approval of order of Engr. Guevarra-BO Payment/Payment of 1 minute Fees/Submission of Official Receipt

Once order of payment has been approved, then proceed to City Treasurer’s Office (CTO) for payment of the required fees. 8. Secure Fire Inspection Certificate Fire Department Chief After payment of fees, photocopy the OR and proceed to Fire Department to secure Fire Inspection Certificate. 9. Recording of Occupancy permit/Certificate of Use 2 minutes Raul Macaraig, Admin Once obtained the FCC from Aide and Daniel Fire Department, the Erasga, photocopies of OR, FCC and Engr. I the Occupancy Permit/Certificate of Use will

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be recorded. 10. Releasing 3 minutes Raul Macaraig, Admin Aide and Daniel Erasga, Engr. I

ISSUANCE OF ANNUAL INSPECTION CERTIFICATE AND APPROVAL OF BUSINESS PERMIT APPLICATIONS Building Regulatory Services Department

Frontline Service : Issuance of Annual Inspection Certificate and Approval of Business Permit Applications Output : Annual Inspection Certificate (Commercial, Industrial and Institutional Establishments) Requirements :  Notice of Inspection Forms  For Industrial Establishment:

 Building/Sanitary/Electrical/Mechanical plans and Permits of existing structure and their corresponding Certificate of Occupancy and Permits to Operate machinery;  Dole Permit to Operate (Boiler. ICE, Pressure Vessel);  Certificate of Annual Inspection of Previous year and business permit receipts;  Updated list of machinery indicating the horsepower or kilowatt rating;

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 Site plan showing the location of the building in any convenient scale;  List of electrical fixtures, generators, motors, transformer and substation equipment if there is any;  DENR air emission and LLDA discharge permits;  Undertaking of employed Electrical Engineer and Mechanical Engineer;  Certificate of Structural Stability from a licensed Civil Engineer for building 15 years old and above.

 For Commercial Establishments:

 Building/Sanitary/Electrical/Mechanical plans and Permits of existing structure and their corresponding Certificate of Occupancy and Permits to Operate machinery;  Certificate of Annual Inspection of previous year or business permit and receipts;  Updated list of electric motors/equipment/machinery including airconditioning units indicating the horsepower or kilowatt rating;  Site plan showing the location of the buildings in any convenient scale;  Certificate of Structural Stability from a licensed Civil Engineer for buildings 15 years old and above;

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Undertaking of licensed Electrical practitioner.

Procedure Processing Time Responsible Person 1. Issuance of notice of Annual 15 Engr. Oruga Engr. III Inspection to all commercial, establishments/ industrial and institutional day establishments. 2. Site Inspection Engr. Del Valle, Engr. Allow the inspectors to conduct 3 IV inspection of the establishments/ Engr. Oruga Engr. III building/structure to verify day Abelardo Platon-Bldg. compliance with NBCP, referral Inspector to codes, laws and ordinances and the pertinent required documents. 3. Administering: 3 hours/ Engr. Del Valle, Engr. establishment IV Correction of Engr. Oruga Engr. III violations/submission of lacking documents. 4. Assessment of Fees: Engr. Del Valle, Engr. 15 minutes IV Once all the requirements have (if all the Engr. Oruga Engr. III been complied with, assessment signatories are of Annual Inspection fees will be available) Engr. Guevarra, BO made. 5. Issuance of Annual Inspection 15 minutes Engr. Guevarra-BO or Certificate. (if all the Engr. Del Valle, Engr.

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signatories are IV available) 6. Approval of business permit -15 minutes/ Engr. Guevarra-BO or applications establishment Engr. Del Valle, Engr. IV -2 hours Per establishments

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BUSINESS PERMITS AND TRICYCLE FRANCHISING OFFICE

 Issuance of Tricycle Franchise  Formal Complaints  Issuance of Certificate of Dropped Franchise  Business Permits Application (New)  Issuance of Business Permit for New Applicant  Business Permit Application (Renewal)  Issuance of Business Permit (Renewal)  Special Permit for Small and Short Term Businesses  Contractor’s Tax Payment Certificate  Permanent or Temporary Retirement of Business  Certifications  Certified True Copy of Business Permit

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ISSUANCE OF TRICYCLE FRANCHISE Office of the City Administrator

Frontline Service : Issuance of Tricycle Franchise

Output : Tricycle Franchise

Requirements :

FOR NEW APPLICANTS  Duly accomplished application form  Barangay Registration  Barangay Clearance  Original and photo copy of O.R. and C.R.  Driver’s License  Residence  Certificate of Ownership  Police Clearance  If encumbered, certification from tricycle financing institution

FOR RENEWAL  Barangay Registration  Barangay Clearance  Original and photo O.R and C.R.  Photo copy of driver’s license  Photo copy of residence certificate of owner  Police Clearance  Original or Photocopy of old franchise

*Note: Barangay Registration is different from barangay clearance. Fees : New: Php 1,070.00 Renewal: 720.00 A Guidebook of the City of Calamba’s Frontline 82 Services

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Procedure Processing Time Responsible Person 1. Fill up application form for 5 minutes tricycle franchise 2. Submit duly accomplished 1 minute Franchising Staff application form with Franchise Inspector complete requirements for evaluation and inspection of tricycle. 3. Secure Order of Payment 5 minutes Franchising Staff and pay corresponding amount at the Cashier, Treasury Management Office, and Ground Floor. 4. Processing and approval of 1 day Franchising Staff tricycle franchise 5. Recording of approved 1 minute Administrative Staff franchise 6. Releasing of Franchise 1 minute Franchising Staff

FORMAL COMPLAINTS Business Permits and Tricycle Franchising Office

Frontline Service : Addressing Formal Complaints

Output : Hearing and Recommendation for Proper Action

Requirements :  Letter of Complaint  Accomplished Complaint Form

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Procedure Processing Time Responsible Person 1. Fill up complaint form 5 minutes Franchising Staff 2. Submit accomplished form 5 minutes Franchising Staff and requirements for evaluation 1. Processing of Notice of 1 day Franchising Staff Hearing 2. Hearing Proper 1 hour Franchising Department Head 3. Recommendation for 30 minutes Franchising proper action Department Head

ISSUANCE OF CERTIFICATE OF DROPPED FRANCHISE Business Permits and Tricycle Franchising Office

Frontline Service : Dropping of Franchise

Output : Certificate of Dropped Franchise

Requirements :  Duly Accomplished Dropping of Franchise Form  Photocopy of O.R. and C.R.  Body Plate  Franchise Authority

Fee : Php 50.00

Procedure Processing Time Responsible Person 1. Accomplish Dropping of 5 minutes Franchising Staff Franchise Form 2. Submit accomplished Dropping 5 minutes Franchising Staff of Franchise Form and the

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requirements for evaluation 3. Processing of Dropping of 1 hour Franchising Staff Franchise Form 4. Release and recording of 1 minutes Franchising Staff Certificate of Dropped Franchise

BUSINESS PERMITS APPLICATION (NEW) Business Permits and Tricycle Franchising Office

Frontline Service : Application for Business Permit and Assessment of Business Taxes and Regulatory Fees (New)

Output : Claim Slip for Business Permit

Requirements :  Filled-up business permit application form  Barangay Clearance  D.T.I. Business Name Registration Certificate ( Single Proprietorship)  S.E.C. - Articles of Inc. & By-laws (Partnership/Corporation),  Community Tax Certificate "Cedula"  Contract of Lease (for Lessor & Lessee)  Photos of Business Establishment  Locational Clearance  Homeowner's Association Clearance  Authorization from the real owner of business (in case of representative)  PEZA Registration Certificate (for PEZA Member)  BOI Registration Certificate (for BOI Member)  Sanitary Permit  Fire Safety Clearance

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 Engineering Clearance  SSS Clearance  Other requirements for specific nature of business (case to case basis)

Fees : Based on Ordinance No. 371-2006

Procedure Processing Time Responsible Person 1. Submit filled-up application form 3 minutes BPLO Assistance Staff together with the requirements to BPLO for review of completeness and accuracy. 2. Proceed to City Treasurer's Office 2 minutes CTO Staff for verification of payment record & delinquencies. 3. Proceed to BPLO for inspection 5 minutes for BPLO Officer *For new business - actual/ocular evaluation and BPLO Inspector inspection is needed, evaluation & approval approval of the declared Capital Investment. 4. Proceed to Engineering 2 minutes Engineering Dept. Department for the issuance of Officer Engineering Clearance. 5. Assessment of Business taxes & 2 minutes BPLO Officer regulatory fees. BPLO Staff 6. Proceed to City Treasurer's Office 3 minutes CTO Staff for payment of business taxes & regulatory fees. 7. Proceed to Fire Department for 3 minutes Fire Department the issuance of Fire Safety Clearance Chief 8. Proceed to City Health 3 minutes City Health Officer Department for the issuance of Sanitary Permit

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9. Proceed to City Planning & 2 minutes City Planning & Dev't Development Office for the issuance Officer of Locational Clearance. 10. Proceed to BPLO for the 3 minutes BPLO Staff submission of the accomplished business application form, photocopy of Official Receipts, & all the requirements & Issuance of Claim Slip.

ISSUANCE OF BUSINESS PERMIT (NEW APPLICANT) Business Permits and Tricycle Franchising Office

Frontline Service : Processing and Issuance of Business Permit: For New Applicant

Output : Business Permit, Business Permit Registration Plate, Business Plate Sticker

Requirements :  Two (2) copies of Business Permit application form  Two (2) original photos of establishment  Photocopy of all the requirements  Photocopy of Official Receipts of Taxes and Fees

Fees : Based on Ordinance No. 371-2006

Procedure Processing Time Responsible Person 1. Recording of submitted 3 minutes BPLO Staff business application form, official receipts, & requirements.

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2. Preparation & printing of 4 minutes BPLO Staff Business Permit. 3. For verification, approval, & 3 minutes BPLO Chief signature of the Chief of BPLO. 4. Recording & transmittal of 1 minute BPLO Staff the recommended business permit for approval to the Office of the City Mayor. 5. For review, approval, and 5 minutes City Mayor & signature of the City Mayor. Executive Assistant 6. Releasing of Business 2 minutes BPLO Staff Permit and issuance of Business Registration Plate & Sticker.

BUSINESS PERMIT APPLICATION (RENEWAL) Business Permits and Tricycle Franchising Office

Frontline Service : Application for Business Permit and Assessment of Business Taxes and Regulatory Fees: Renewal

Output : Claim Slip for Business Permit

Requirements :  Filled-up business permit application form  Barangay Clearance  D.T.I Business Name Registration Certificate ( Single Proprietorship),  S.E.C. - Articles of Inc. & By-laws (Partnership/Corporation)  Community Tax Certificate "Cedula"  Contract of Lease (for Lessor & Lessee)

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 Previous year's business permit & official receipts (1st-4th quarter)  Income Tax Return (ITR) & financial statement of the preceding calendar year  Income Tax Return (ITR) & Financial Statement of previous to last year  Authorization from the real owner of business (in case of representative)  PEZA Registration Certificate (for PEZA Member)  BOI Registration Certificate (for BOI Member)  Sanitary Permit  Fire Safety Clearance  Engineering Clearance  SSS Clearance  Other requirements for specific nature of business (case to case basis) Fees : Based on Ordinance No. 371-2006

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regulatory fees. BPLO Staff 6. Proceed to City Treasurer's Office 3 minutes CTO Staff for payment of business taxes & regulatory fees. 7. Proceed to Fire Department for 3 minutes Fire Department the issuance of Fire Safety Chief Clearance. 8. Proceed to City Health 3 minutes City Health Officer Department for the issuance of Sanitary Permit. 9. Proceed to City Planning & 2 minutes City Planning & Dev't Development Office for the issuance Officer of Locational Clearance. 10. Proceed to BPLO for the 3 minutes BPLO Staff submission of the accomplished business application form, photocopy of Official Receipts, & all the requirements & Issuance of Claim Slip.

ISSUANCE OF BUSINESS PERMIT (RENEWAL)

Frontline Service : Processing and Issuance of Business Permit: For Renewal

Output : Business Permit and Business Plate Sticker

Requirements :  Two (2) copies of Business Permit application form  photocopy of all the requirements  photocopy of Official Receipts of taxes and licenses paid

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Fees : Based on Ordinance No. 371-2006

Procedure Processing Time Responsible Person 1. Recording of submitted 3 minutes BPLO Staff business application form, official receipts, & requirements. 2. Preparation & printing of 4 minutes BPLO Staff Business Permit. 3. For verification, approval, & 3 minutes BPLO Chief signature of the Chief of BPLO. 4. Recording & transmittal of the 1 minute BPLO Staff recommended business permit for approval to the Office of the City Mayor. 5. For review, approval, and 5 minutes City Mayor & signature of the City Mayor. Executive Assistant 6. Releasing of Business Permit 2 minutes BPLO Staff and issuance of Business Registration Plate Sticker.

SPECIAL PERMIT FOR SMALL AND SHORT TERM BUSINESSES Business Permits and Tricycle Franchising Office

Frontline Service : Issuance of Special Permit for Small and Short Term Businesses (Peddlers, Mini-stores, Firecrackers, Carnivals, Baratillos, other small and short term businesses)

Output : Special Permit for Small & Short Term Businesses

Requirements :

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 Filled-up business application form  Barangay Clearance  Community Tax Certificate "Cedula"  BPLO inspection report form

Fees : Based on Ordinance No. 371-2006

Procedure Processing Time Responsible Person 1. Submit the application form & 2 minutes BPLO Staff all the requirements for review of completeness & accuracy. 2. Inspection, evaluation & 5 minutes for BPLO Officer approval of application for evaluation & BPLO Inspector business permit. approval 3. Assessment of business taxes & 2 minutes BPLO Officer regulatory fees. BPLO Staff 4. Proceed to City Treasurer's 3 minutes CTO Staff Office for payment of taxes & fees. 5. Proceed to BPLO for 2 minutes BPLO Staff preparation & recording of special permit. 6. For approval & signature of 3 minutes BPLO Chief BPLO Chief or authorized BPLO BPLO Officer Officer. 7. Recording and releasing of 2 minutes BPLO Staff special permit.

CONTRACTOR’S TAX PAYMENT CERTIFICATE Business Permits and Tricycle Franchising Office

Frontline Service : Contractor's Tax Payment Certificate

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Output : Contractor's Tax Payment Certificate

Requirements :  Filled-up Contractor's information sheet  Barangay Clearance  Community Tax Certificate  Bill of Materials (Project Cost)

Fees : Based on Ordinance No. 371-2006

Procedure Processing Time Responsible Person 1. Submit the information sheet 1 minute BPLO Staff & all the requirements for review of completeness & accuracy. 2. Assessment of contractor's 2 minutes BPLO Officer taxes & regulatory fees. BPLO Staff 3. Proceed to City Treasurer's 3 minutes CTO Staff Office for payment of taxes & fees. 4. Proceed to BPLO for 2 minutes BPLO Staff preparation & recording of Contractor's Tax Payment Certificate. 5. For approval & signature of 3 minutes BPLO Chief BPLO Chief or authorized BPLO BPLO Officer Officer. 6. Recording and releasing of 1 minute BPLO Staff Contractor's Tax Payment Certificate.

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RETIREMENT OF BUSINESS Business Permits and Tricycle Franchising Office

Frontline Service : Retirement of Business

Output : Business Retirement Certificate Requirements :  Retirement letter from taxpayer  Latest Business Permit and Business Registration Plate  Closure Certificate from City Treasurer's Office

Fees : Based on Ordinance No. 371-2006

Procedure Processing Time Responsible Person 1. Present all the requirements for 2 minutes BPLO Staff retirement of business for review of completeness and accuracy. 2. Proceed to City Treasurer's 10 minutes CTO Staff Office for verification of payment record & issuance of Closure Certificate 3. Proceed to BPLO for the 3 minutes BPLO Staff submission of photocopy of Closure Certificate, a copy of retirement letter, photocopy of latest business permit, and surrendered business plate. 4. Preparation & recording of 3 minutes BPLO Staff Business Retirement Certificate. 5. For approval & signature of 2 minutes BPLO Chief BPLO Chief or authorized BPLO BPLO Officer Officer. 6. Issuance of Business Retirement 1 minute BPLO Staff

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Certificate

CERTIFICATIONS Business Permits and Tricycle Franchising Office

Frontline Service : Issuance of Certification on: Under Process Business Permit; No Record; Retired Business, for Liaisons, and Business Status

Output : Certifications

Requirements :  Request (written or oral)  Request Slip for Certification

Fees : Based on Ordinance No. 371-2006

Procedure Processing Time Responsible Person 1. Present Request Slip issued by 2 minutes BPLO Staff BPLO for the issuance of order of payment for certification. 2. Proceed to City Treasurer's Office 2 minutes CTO Staff for payment. 3. Proceed to BPLO and present 1 minute BPLO Staff official receipts. 4. Preparation and recording of 3 minutes BPLO Staff Certification. 5. For signature of BPLO Chief or 1 minute BPLO Chief authorized BPLO Officer. BPLO Officer 6. Issuance of certification for 1 minute BPLO Staff under process Business Permit

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CERTIFIED TRUE COPY/DUPLICATE OF PERMIT Business Permits and Tricycle Franchising Office

Frontline Service : Issuance of Certified true Copy of Business Permit

Output : Certified True Copy

Requirements :  Original Copy of Business Permit

Fees : Based on Ordinance No. 371-2006

Responsible Procedure Processing Time Person 1. Present Original Business 2 minutes BPLO Staff Permit. 2. Photocopy Original Business 2 minutes CTO Staff Permit 3. Secure Order of Payment and 1 minute BPLO Staff pay corresponding amount at the Cashier, Treasury Management Office 4. Present Official Receipts at BPLO 1 minute BPLO Staff 5. Preparation and issuance of 2 minutes BPLO Chief Certified True Copy of Business BPLO Officer Permit

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CITY COLLEGE OF CALAMBA

 Enrollment for Old Students

 Enrollment for Entering Freshmen, Transferee and Returnee

 Issuance of Copy of Grades

 Issuance of Transcript of Records

 Issuance of Honorable Dismissal

 Issuance of Certificates

 Dropping of Subjects

 Processing of Leave of Absence

 Entrance Exam

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ENROLLMENT FOR OLD STUDENTS City College of Calamba

Frontline Service : Enrollment (Old Students)

Output : Registration Form & Class Cards

Requirements :  Class Cards  Student’s I.D.  Student’s Clearance

Fees :  Php 2, 000. 00 (Misc)  Php 200 (Lab) Availability of Service: Enrollment Period (8:00 am – 5:00 pm)

Procedure Processing Time Responsible Person 1. Go to director, present 5 minutes Director class cards and get study load and registration form 2. Proceed to checker 3 minutes Faculty assigned 3. Go back to director for 1 minutes Director signature 4. Go to the cashier for 10 minutes Cashier assessment and payment 5. Submit registration form 10 minutes Registrar’s staff to the registrar’s office and get your class cards

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ENROLLMENT FOR ENTERING FRESHMEN, TRANSFEREE AND RETURNEE City College of Calamba

Frontline Service : Enrollment (New/ Transferee/ Returnee)

Output : Registration Form & Class Cards

Requirements :  Form 138  Form 137  NSO Birth Certificate  Personal Information Sheet  Admission Slip  Good Moral  Brgy. Clearance Fees :  Php 2, 000. 00 (Misc)  Php 200 (NSTP Fee)

Availability of Service: Enrollment Period (8:00 am – 5:00 pm)

Procedure Processing Time Responsible Person 1. Submit requirements to the 5 minutes Registrar’s Staff registrar’s office and get your student number 2. Go to director, present class 5 minutes Director cards (for returnee) and get study load and registration form 3. Proceed to checker 3 minutes Faculty assigned A Guidebook of the City of Calamba’s Frontline Services 99

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4. Go back to director for 1 minutes Director signature 5. Go to the cashier for 10 minutes Cashier assessment and payment 6. Submit registration form to 10 minutes Registrar’s staff the registrar’s office and get your class cards

ISSUANCE OF COPY OF GRADES City College of Calamba

Frontline Service : Release of Copy of Grades

Output : Copy of Grades

Requirements :  Request Form  Official Receipt

Fees :  Php 50. 00/ page

Availability of Service: Mondays – Fridays, 8:00 am – 5:00 pm

Procedure Processing Time Responsible Person 1. Go to the registrar’s 2 minutes Registrar’s staff office and get a request form 2. Fill out request from and 15 minutes Cashier

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proceed to the cashier for payment 3. Go back to the registrar’s 3 minutes Registrar’s staff office, submit your request form and get your claiming stub 4. Come back to the After 14 days from Registrar’s staff registrar’s office on the date of submission of specified date of release request of request

ISSUANCE OF TRANSCRIPT OF RECORDS City College of Calamba

Frontline Service : Release of Transcript of Records

Output : Transcript of Records

Requirements :  Request Form  Official Receipt

Fees :  Php 50. 00/ page

Availability of Service: Mondays – Fridays, 8:00 am – 5:00 pm

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Procedure Processing Time Responsible Person 1. Go to the registrar’s office 2 minutes Registrar’s staff and get a request form 2. Fill out request from and 15 minutes Cashier proceed to the cashier for payment 3. Go back to the registrar’s 3 minutes Registrar’s staff office, submit your request form and get your claiming stub 4. Come back to the After 14 days from Registrar’s staff registrar’s office on the date of submission of specified date of release request of request

ISSUANCE OF HONORABLE DISMISSAL City College of Calamba

Frontline Service : Release of Honorable Dismissal

Output : Honorable Dismissal

Requirements :  Exit Clearance  Official Receipt

Fees :  Php 140. 00 Processing Fee  Php 50. 00/ page

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Availability of Service: Mondays – Fridays, 8:00 am – 5:00 pm

Procedure Processing Time Responsible Person 1. Go to the registrar’s 2 minutes Registrar’s staff office and get a request form 2. Fill out request from and 15 minutes Cashier proceed to the cashier for payment 3. Go back to the 3 minutes Registrar’s staff registrar’s office, submit your request form and get your claiming stub 4. Come back to the After 14 days from Registrar’s staff registrar’s office on the date of submission of specified date of release request of request

ISSUANCE OF CERTIFICATES City College of Calamba

Frontline Service : Release of Certificates of Enrollment/ Scholarship/ Completion and others

Output : Certificates of Enrollment/ Scholarship/ Completion and others

Requirements :  Request Form

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 Official Receipt Fees :  Php 30. 00 Availability of Service: Mondays – Fridays, 8:00 am – 5:00 pm

Procedure Processing Time Responsible Person 1. Go to the registrar’s office 2 minutes Registrar’s staff and get a request form 2. Fill out request from and 15 minutes Cashier proceed to the cashier for payment 3. Go back to the registrar’s 3 minutes Registrar’s staff office, submit your request form and get your claiming stub 4. Come back to the After 7 days from Registrar’s staff registrar’s office on the date of submission of specified date of release of request request

DROPPING OF SUBJECTS City College of Calamba

Frontline Service : Dropping of Subjects

Output : Signed/ Approved Dropping Form

Requirements :  Dropping Form

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 Official Receipt

Fees :  Php 25. 00 per subject

Availability of Service: Mondays – Fridays, 8:00 am – 5:00 pm

Procedure Processing Time Responsible Person 1. Go to the registrar’s office 2 minutes Registrar’s staff and get a dropping form 2. Fill out dropping from and 15 minutes Cashier proceed to the cashier for payment 3. Go back to the registrar’s 3 minutes Registrar’s staff office, submit your request form and get your claiming stub

PROCESSING OF LEAVE OF ABSENCE City College of Calamba

Frontline Service : Processing of Leave of Absence

Output : Signed/ Approved LOA Form

Requirements :  Letter  Leave of Absence (LOA) Form

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Fees :

Availability of Service: Mondays – Fridays, 8:00 am – 5:00 pm

Procedure Processing Time Responsible Person 1. Go to the registrar’s office 2 minutes Registrar’s staff and submit letter signed by the director and guardian, and get LOA form 2. Accomplish LOA from and 15 minutes Cashier proceed to the cashier for payment 3. Go back to the registrar’s 3 minutes Registrar’s staff office, submit your accomplished LOA form and get student’s copy

ENTRANCE EXAM City College of Calamba

Frontline Service : Entrance Exam

Output : Students are classified according to their aptitude/ ability

Requirements :  Card  Good Moral Character

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 2x2 Picture  Barangay Clearance of Parent/ Guardian Fees :  Php 200.00 Entering Freshmen  Php 300.00 Transferees

Availability of Service: January to April Mondays – Fridays, 8:00 am – 5:00 pm

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CITY CIVIL REGISTRY

 Birth Certificate  Marriage Certification  Death Certification  Birth Registration (On-Time)  Birth Registration (Delayed)  Death Registration (On Time)  Death Registration (Delayed)  Marriage Registration (On Time)  Marriage Registration (Delayed)  Marriage License  Endorsement of Registry Documents to NSO  Court Decrees and Legal Instrument  Legitimization Of Registry Documents  Clerical Error and Change of First Name  Annotation of Registry Documents

 Authentication of Registry Documents

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BIRTH CERTIFICATE City Civil Registry

Frontline Service : Issuance of Birth Certificate

Output : Certified True Copy of Birth Certificate

Requirements : 1. Name of Child 2. Date of Birth 3. Place of Birth 4. Name of Parents

Fee : Php 40.00

Procedure Processing Time Responsible Person 1. Filling up Request 1 min Receiving Clerk 2. Issues order of payment 5 mins Receiving Clerk 3. Verifies request 15 mins Verifier 4. Prepares certification or 20 mins Clerk prepares certified true copies 5. Reviews and signs Documents 2 mins CCR/ Officer 6. Affix dry seal and releases 2 mins CCR/ Officer documents

MARRIAGE CERTIFICATION City Civil Registry

Frontline Service : Issuance of Marriage Certification

Output : Certified True Copy of Marriage Certificate

Requirements :

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 Name of Husband and Wife  Date and Place of Marriage

Fees : Php 40.00

Procedure Processing Time Responsible Person 1. Filling up Request 1 min Receiving Clerk 2. Issues order of payment 5 mins Receiving Clerk 3. Verifies request 15 mins Verifier 4. Prepares certification or 20 mins Clerk prepares certified true copies 5. Review Documents 1 min CCR/ Officer 6. Sign and seal the documents 1 min CCR/ Officer

DEATH CERTIFICATION City Civil Registry

Frontline Service : Issuance of Death Certification

Output : Certified True Copy of Death Certificate

Requirements :  Name of the deceased  Date and Place of Death

Fees : Php 40.00

Procedure Processing Time Responsible Person 1. Filling up Request 1 min Receiving Clerk 2. Issues order of payment 5 mins Receiving Clerk 3. Verifies request 15 mins Verifier 4. Prepares certification or 20 mins Clerk A Guidebook of the City of Calamba’s Frontline 110 Services

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prepares certified true copies 5. Review Documents 1 min CCR/ Officer 6. Sign and seal the 1 min CCR/ Officer documents

BIRTH REGISTRATION (ON-TIME) City Civil Registry

Frontline Service : Birth Registration (on Time)

Output : Registered Birth

Requirements :  Data of the Child and Marriage Contract of Parents (if not married, personal appearance of father and latest residence certificate)

Fees : Php 30.00

Procedure Processing Time Responsible Person 1. Interview Applicant 5 mins Receiving Clerk 2. Prepares COLB 20 mins Typing Clerk 3. Review COLB 5 mins Receiving Clerk 4. Sign the COLB 1 min CCR/ Reg. Officer 5. Assigns Registry Number 1 min Receiving Clerk

BIRTH REGISTRATION (DELAYED) City Civil Registry

Frontline Service : Birth Registration (Delayed) A Guidebook of the City of Calamba’s Frontline Services 111

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Output : Delayed Registration of Birth Certificate of Live Birth

Requirements :  NSO Negative  Proof of Birth  Affidavit of 2 disinterested person  Marriage Certificate of Parents  Sworn Statement of Mother  Personal Appearance of Father and Latest Residence Certificate (if not married)

Procedure Processing Time Responsible Person 1. Interview Applicant 5 mins Receiving Clerk 2. Prepares COLB 20 mins Typing Clerk 3. Review COLB 5 mins Receiving Clerk 4. Posting 10 days 5. Sign the COLB 1 min CCR/ Registered Officer 6. Numbered the COLB 1 min Receiving Clerk

DEATH REGISTRATION (ON TIME) City Civil Registry

Frontline Service : Death Registration (On Time)

Output : Registered Death Certificate

Requirements :  Accomplished COD

Fees : Burial Fee: Php 30.00

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Transfer Fee: Php 40.00

Procedure Processing Time Responsible Person 1. Review Accomplished 5 mins Reg. Officer III COD 2. Signs the COD 1 min Reg. Officer III 3. Numbered the COD 1 min Reg. Officer III

DEATH REGISTRATION (DELAYED) City Civil Registry

Frontline Service : Death Registration (Delayed)

Output : Delayed Registration of Certificate of Death

Requirements :  NSO Negative  Accomplished COD  Affidavit of 2 disinterested person

Fees : Php 100.00

Responsible Procedure Processing Time Person 1. Review Accomplished COD 5 mins Reg. Officer III 2. Posting 10 days Reg. Officer III 3. Signs the COD 1 min Reg. Officer III 4. Numbered the COD 1 min Reg. Officer III

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MARRIAGE REGISTRATION (ON TIME) City Civil Registry

Frontline Service : Marriage Registration (On Time)

Output : Registered Marriage Certificate

Requirements :  Accomplished COM, Marriage License

Fees : None Required

Procedure Processing Time Responsible Person 1. Review accomplished COM 5 mins Reg. Officer II 2. Signs the COM 1 min Reg. Officer II 3. Numbered the COM 1 min Reg. Officer II

MARRIAGE REGISTRATION (DELAYED) City Civil Registry

Frontline Service : Marriage Registration (Delayed)

Output : Delayed Registration of Marriage Certificate

Requirements : 1. NSO Negative 2. Accomplished COM 3. Marriage License 4. Affidavit of 2 disinterested person 5. Affidavit of Couple

Fees : Php 100.00

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Procedure Processing Time Responsible Person 1. Review accomplished COM 5 mins Reg. Officer II 2. Posting 10 days Re. Officer II 3. Signs the COM 1 min Reg. Officer II 4. Numbered the COM 1 min Reg. Officer II

MARRIAGE LICENSE City Civil Registry

Frontline Service : Application for Marriage License

Output : Marriage License

Requirements :  Birth Certificate  CENOMAR  Advice/ Consent  Family Planning and Counseling Certificate

Fees : Php 100.00 – application Php 50.00 – license

Processing Procedure Responsible Person Time 1. Interview Applicants 10 mins Receiving Clerk 2. Prepares Application 10 mins Typing Clerk 3. Signs the application 2 mins - 4. Transcribed the Application 1 min CCE/ Reg. Officer 5. Posting 10 days

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ENDORSEMENT OF REGISTRY DOCUMENTS TO NSO City Civil Registry

Frontline Service : Endorsement of registry documents to NSO

Output : NSO Security Paper

Requirements :  NSO Negative result  Copy of his/her registry document

Fees : Php 60.00 for mailing, Php 120.00 for CTC

Procedure Processing Time Responsible Person 1. Get the original file - Receiving Clerk 2. Prepares Endorsement Letter - - 3. Signs the documents - - 4. Mail the Document - -

COURT DECREES AND LEGAL INSTRUMENTS City Civil Registry

Frontline Service : Court Decrees affecting Civil Registry Documents

Output : Corrected Registry Documents

Requirements :  Certified True Copy of Court Order  Certified True Copy of Finality

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Fees : Php 300.00 – Registration Php 100.00 – Certification

Responsible Procedure Processing Time Person 1. Filling up request 1 minute Receiving Clerk 2. Issues order of payment 5 minutes Receiving Clerk 3. Prepares Certification 5 minutes Registration Officer 4. Retrieves and annotated 10 minutes Registration Officer registry documents 5. Sign and seal documents 1 minute CCR/Officer

LEGITIMIZATION OF REGISTRY DOCUMENTS City Civil Registry

Frontline Service : Legitimization

Output : Legitimated Registry Documents

Requirements :  Join Affidavit of Legitimization  Certified True Copy of Marriage Contract CENOMAR

Fees : Php 100.00

Procedure Processing Time Responsible Person 1. Filling up request 1 minute Receiving Clerk 2. Issues order of payment 5 minutes Receiving Clerk

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3. Prepares Legitimization 5 days Records Officer 4. Sign and Seal Documents 1 minute CCR/Officer

CLERICAL ERROR AND CHANGE OF FIRST NAME City Civil Registry

Frontline Service : Correction of Clerical Error and Change of First Name

Output : Annotated Registry Documents

Requirements :  Join Affidavit of AUSF  Residence Certificate

Fees : Php 200.00

Procedure Processing Time Responsible Person 1. Filling up request 1 minute Receiving Clerk 2. Issues order of payment 5 minutes Receiving Clerk 3. Prepares AUSF 5 days Records Officer 4. Sign and Seal Documents 1 minute CCR/Officer

ANNOTATION OF REGISTRY DOCUMENTS City Civil Registry

Frontline Service : AUSF (Affidavit to Use the Surname of the Father)

Output : Annotated Registry Documents

Requirements :

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 At least five valid documents

Fees : Php 1,000.00 – CCE Php 3,000.00 – CFN

Procedure Processing Time Responsible Person 1. Filling up request 1 minute Receiving Clerk 2. Issues order of payment 5 minutes Receiving Clerk 3. Prepares Petition Form 10 minutes Registration Officer 4. Prepares Notice of Posting and 11 days Registration Officer Certificate of Posting 5. Decision 5 days City Civil Registrar 6. Sign and seal documents 1 minute CCR/Officer 7. Send documents to NSO for 20 days Civil Registrar General affirmation 8. Prepares Finality 30 minutes Registration Officer

AUTHENTICATION OF REGISTRY DOCUMENTS City Civil Registry

Frontline Service : BREQS (Batch Request Entry System)

Output : Authenticated Registry Documents

Requirements :  Request Form Fees : Php 140.00 – birth, marriage, death Php 195.00 – CENOMA Add 75.00 – service fee

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Procedure Processing Time Responsible Person 1. Filling up request 5 minutes Receiving Clerk 2. Issues order of payment 5 minutes Receiving Clerk 3. Processing 5 days Receiving Clerk

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COOPERATIVES AND LIVELIHOOD DEVELOPMENT DEPARTMENT

 Conduct of Pre-Membership Education Seminar (PMES)  Verification of Certificate of Attendance of Pre-Membership Education Seminar (PMES)  Issuance of Certificate of Registration from the Cooperative Development Authority (CDA)  Conduct of Team Building Training  Conduct of Managerial and Leadership Training  Conduct of Audit and Inventory Training  Conduct of Bookkeeping Training  Conduct of Conciliation And Mediation Committee Training  Conduct of Credit And Collection Committee Training  Conduct of Education Committee Training  Project/Product Development Assistance  Processing of Applications for Credit Assistance to Cooperatives  Issuance of Loan Checks Livelihood Project and Processing of Loan Payments

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CONDUCT OF PRE-MEMBERSHIP EDUCATION SEMINAR (PMES) Cooperatives and Livelihood Development Department

Frontline Service : Carry Out Pre-Membership Education Seminar (PMES)

Output : PMES Seminar and Certificate of Attendance

Requirements :  Written or verbal request  Profile of Organized Group  Attendance to PMES Seminar

Procedure Processing Time Responsible Person 1. Inquiry on Cooperative PETD – Cooperatives 10 minutes Formation Development Specialist II 2. Request for cooperative PETD – Cooperatives 10 minutes formation Development Specialist II PETD – Cooperatives 3. Scheduling of Orientation 10 minutes Development Specialist II 4. Receiving and recording of PETD – Cooperatives 5 minutes request Development Specialist II PETD – Senior Cooperatives 5. Conduct orientation about Development Specialist, 3 hours cooperatives Cooperatives Development Specialist II and I 6. Schedule of Pre-Membership PETD – Cooperatives 10 minutes Seminar Development Specialist II PETD – Senior 7. Conduct of Pre-Membership Cooperatives 8 hours Education Seminar. Development Specialist, Cooperatives

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Development Specialist II and I PETD – Senior 8. Preparation of Certificate of 1 hour Cooperatives Completion/ Attendance Development Specialist PETD – Supervising 9. Award Certificate of 1 hour Cooperatives Attendance to participants Development Specialist

VERIFICATION OF CERTIFICATE OF ATTENDANCE OF PRE-MEMBERSHIP EDUCATION SEMINAR (PMES) Cooperatives and Livelihood Development Department

Frontline Service : Verification of Certificate of Attendance Pre-Membership Education Seminar (PMES)

Output : Verified PMES Certificate of Attendance of the Organization

Requirements :  PMES Certificate of Attendance of the Organization

Procedure Processing Time Responsible Person PETD – Senior Cooperatives 1. Receiving and verifying of Development Specialist, 15 minutes certificate. Cooperatives Development Specialist II and I 2. Signing of Certificate. 15 minutes Department Head

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ISSUANCE OF CERTIFICATE OF REGISTRATION FROM THE COOPERATIVE DEVELOPMENT AUTHORITY (CDA) Cooperatives and Livelihood Development Department

Frontline Service : Issuance of Certificate of Registration

Output : Certificate of Registration

Requirements :  Verified PMES Certificate of Attendance of the Organization  Accomplished Cooperative Application  Written By-Laws  Completed Articles of Cooperation  Listing of Officers and Core Group  Passbook of Capitalization  Payment of Paid-up Capital(25% of Subscribed Capital)  Policy Manual

Procedure Processing Time Responsible Person PETD – Senior 1. Submission of accomplished Cooperatives requirements for Development Specialist, 5 minutes cooperative registration Cooperatives (CDA) Development Specialist II and I PETD – Cooperatives 2. Receiving and verifying 15 minutes Development Specialist II requirements/documents. and I 3. Evaluation of submitted PETD – Senior documents (Articles of Cooperatives 8 hours Cooperation and By-Laws, Development Specialist, Policy Manual, Passbook of Cooperatives

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Capitalization, Listing of Development Specialist II Officers and Core Group, and I and Certificate of Attendance of PMES) 4. Completion of the PETD – Senior submitted, evaluated and Cooperatives edited Development Specialist, 4 hours requirements/documents to Cooperatives Cooperative Development Development Specialist II Authority. and I PETD – Senior Cooperatives 5. Assisting in the schedule or Development Specialist, follow-ups in releasing the 2 hours Cooperatives certificate. Development Specialist II and I

CONDUCT OF TEAM BUILDING TRAINING Cooperatives and Livelihood Development Department

Frontline Service : Conduct of Team Building Trainings

Output : Team Building Trainings w/ Certificate of Completion

Requirements :  Written Letter of Request  Approved Training Design and Budgetary Requirements

Procedure Processing Time Responsible Person 1. Submission of written Client/ PETD – 5 minutes request of cooperative Cooperatives

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Development Specialist II 2. Approval of request 10 minutes Department Head PETD – Senior 3. Formulation of Training 3 hours Cooperatives Design Development Specialist Head, Other Signatories 4. Approval of Training Design (Budget Office, and Budgetary Approx. 16 hours Accounting, Treasury, Requirements Administrator's Office and Mayor's Office) 5. Scheduling of Training PETD –Cooperatives 10 minutes Seminar Development Specialist II PETD – Senior Cooperatives 6. Issuance of invitation to Development Specialist, 8 hours concerned cooperative Cooperatives Development Specialist II and I PETD– Senior Cooperatives Development Specialist, 7. Conduct of Team Building 16 hours Cooperatives Session Development Specialist II and I PETD – Senior Cooperatives 8. Evaluation of Team Building Development Specialist, 2 hours Session Cooperatives Development Specialist II and I PETD – Senior 9. Preparation of Certificate of 1 hour Cooperatives Completion/ Attendance Development Specialist 10. Awarding of Certificate of 1 hour PETD – Supervising A Guidebook of the City of Calamba’s Frontline 126 Services

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Completion to participants Cooperatives Development Specialist

CONDUCT OF MANAGERIAL AND LEADERSHIP TRAINING Cooperatives and Livelihood Development Department

Frontline Service : Conduct of Managerial and Leadership Training

Output : Managerial and Leadership Training w/ Certificate of Completion

Requirements :  Written Letter of Request  Approved Training Design and Budgetary Requirements

Procedure Processing Time Responsible Person Client/ PETD – 1. Submission of written 5 minutes Cooperatives request of cooperative Development Specialist II 2. Approval of request 10 minutes Department Head PETD – Senior 3. Formulation of Training 2 hours Cooperatives Design Development Specialist Head, Other Signatories 4. Approval of Training (Budget Office, Design and Budgetary Approx. 16 hours Accounting, Treasury, Requirements Administrator's Office and Mayor's Office) 5. Scheduling of Training PETD –Cooperatives 10 minutes Seminar Development Specialist II 6. Issuance of Invitation to PETD – Senior 8 hours Concerned Cooperative Cooperatives A Guidebook of the City of Calamba’s Frontline Services 127

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Development Specialist, Cooperatives Development Specialist II and I PETD– Senior Cooperatives Development Specialist, 7. Conduct of Managerial and 8 hours Cooperatives Administrative Training Development Specialist II and I PETD – Senior Cooperatives 8. Evaluation of Managerial Development Specialist, and Administrative 2 hours Cooperatives Training Development Specialist II and I 9. Preparation of Certificate PETD – Senior of Completion/ 1 hour Cooperatives Attendance Development Specialist PETD – Supervising 10. Awarding of Certificate of 1 hour Cooperatives Completion to participants Development Specialist

CONDUCT OF AUDIT AND INVENTORY TRAINING Cooperatives and Livelihood Development Department

Frontline Service : Conduct of Audit and Inventory Training

Output : Audit and Inventory Training w/ Certificate of Completion

Requirements :  Written Letter of Request  Approved Training Design and Budgetary Requirements A Guidebook of the City of Calamba’s Frontline 128 Services

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Procedure Processing Time Responsible Person Client/ PETD – 1. Submission of written 5 minutes Cooperatives request of cooperative Development Specialist II 2. Approval of request 10 minutes Department Head PETD – Senior 3. Formulation of Training 2 hours Cooperatives Design Development Specialist Head, Other Signatories 4. Approval of Training (Budget Office, Design and Budgetary Approx. 16 hours Accounting, Treasury, Requirements Administrator's Office and Mayor's Office) 5. Scheduling of Training PETD –Cooperatives 10 minutes Seminar Development Specialist II PETD – Senior Cooperatives 6. Issuance of Invitation to Development Specialist, 8 hours Concerned Cooperative Cooperatives Development Specialist II and I PETD– Senior Cooperatives Development Specialist, 7. Conduct of Audit and 8 hours Cooperatives Inventory Training Development Specialist II and I PETD – Senior Cooperatives 8. Evaluation Audit and Development Specialist, 2 hours Inventory Training Cooperatives Development Specialist II and I

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9. Preparation of PETD – Senior Certificate of 1 hour Cooperatives Completion/ Attendance Development Specialist 10. Awarding of Certificate PETD – Supervising of Completion to 1 hour Cooperatives participants Development Specialist

CONDUCT OF BOOKKEEPING TRAINING Cooperatives and Livelihood Development Department

Frontline Service : Conduct of Bookkeeping Training

Output : Bookkeeping Training w/ Certificate of Completion

Requirements :  Written Letter of Request  Approved Training Design and Budgetary Requirements

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Seminar Development Specialist II PETD – Senior Cooperatives 6. Issuance of Invitation to Development Specialist, 8 hours Concerned Cooperative Cooperatives Development Specialist II and I PETD– Senior Cooperatives Development Specialist, 7. Conduct of Bookkeeping 8 hours Cooperatives Training Development Specialist II and I PETD – Senior Cooperatives 8. Evaluation of Development Specialist, 2 hours Bookkeeping Training Cooperatives Development Specialist II and I 9. Preparation of Certificate PETD – Senior of Completion/ 1 hour Cooperatives Attendance Development Specialist 10. Awarding of Certificate PETD – Supervising of Completion to 1 hour Cooperatives participants Development Specialist

CONDUCT OF CONCILIATION AND MEDIATION COMMITTEE TRAINING Cooperatives and Livelihood Development Department

Frontline Service : Conduct of Conciliation and Mediation Committee Training

Output : Conciliation and Mediation Committee Training w/ Certificate of Completion

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Requirements :  Written Letter of Request  Approved Training Design and Budgetary Requirements

Procedure Processing Time Responsible Person 1. Submission of written Client/ PETD –Cooperatives 5 minutes request of cooperative Development Specialist II 2. Approval of request 30 minutes Department Head 3. Formulation of Training PETD – Senior Cooperatives 2 hours Design Development Specialist Head, Other Signatories 4. Approval of Training (Budget Office, Accounting, Design and Budgetary Approx. 16 hours Treasury, Administrator's Requirements Office and Mayor's Office) 5. Scheduling of Training PETD –Cooperatives 10 minutes Seminar Development Specialist II PETD – Senior Cooperatives 6. Issuance of Invitation to Development Specialist, 8 hours Concerned Cooperative Cooperatives Development Specialist II and I PETD– Senior Cooperatives 7. Conduct of Conciliation Development Specialist, and Mediation 8 hours Cooperatives Development Committee Training Specialist II and I 8. Evaluation of PETD – Senior Cooperatives Conciliation and Development Specialist, 2 hours Mediation Committee Cooperatives Development Training Specialist II and I 9. Preparation of PETD – Senior Cooperatives Certificate of 1 hour Development Specialist Completion/ Attendance 10. Awarding of Certificate 1 hour PETD – Supervising A Guidebook of the City of Calamba’s Frontline 132 Services

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of Completion to Cooperatives Development participants Specialist

CONDUCT OF CREDIT AND COLLECTION COMMITTEE TRAINING Cooperatives and Livelihood Development Department

Frontline Service : Conduct of Credit and Collection Committee Training

Output : Credit and Collection Committee Training w/ Certificate of Completion

Requirements :  Written Letter of Request  Approved Training Design and Budgetary Requirements

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Collection Committee Development Specialist, Training Cooperatives Development Specialist II and I PETD – Senior Cooperatives 8. Evaluation of Credit and Development Specialist, Collection Committee 2 hours Cooperatives Development Training Specialist II and I 9. Preparation of Certificate PETD – Senior Cooperatives of Completion/ 1 hour Development Specialist Attendance PETD – Supervising 10. Awarding of Certificate of 1 hour Cooperatives Development Completion to participants Specialist

CONDUCT OF EDUCATION COMMITTEE TRAINING Cooperatives and Livelihood Development Department

Frontline Service : Conduct of Education Committee Training

Output : Education Committee Training w/ Certificate of Completion

Requirements :  Written Letter of Request  Approved Training Design and Budgetary Requirements

[CITIZEN’S CHARTER] CITY OF CALAMBA

Design and Budgetary (Budget Office, Accounting, Requirements Treasury, Administrator's Office and Mayor's Office) 5. Scheduling of Training PETD –Cooperatives 10 minutes Seminar Development Specialist II PETD – Senior Cooperatives 6. Issuance of Invitation Development Specialist, to Concerned 8 hours Cooperatives Development Cooperative Specialist II and I PETD– Senior Cooperatives 7. Conduct of Education Development Specialist, 8 hours Committee Training Cooperatives Development Specialist II and I PETD – Senior Cooperatives 8. Evaluation of Education Development Specialist, 2 hours Committee Training Cooperatives Development Specialist II and I 9. Preparation of Certificate of PETD – Senior Cooperatives 1 hour Completion/ Development Specialist Attendance 10. Awarding of Certificate PETD – Supervising of Completion to 1 hour Cooperatives Development participants Specialist

PROJECT/PRODUCT DEVELOPMENT ASSISTANCE Cooperatives and Livelihood Development Department

Frontline Service : Livelihood Development Assistance

Output : Livelihood Training and Assistance in Marketing and Monitoring

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Requirements :  Copy of Certificate of Registration  Livelihood Project/Product Proposal  Product Sample

Procedure Processing Time Responsible Person LDMD – Senior 1. Inquiry on Livelihood 10-15 minutes Cooperatives Programs/Projects Development Specialist LDMD – Senior Cooperatives 2. Orientation identification of 2 hours Development Specialist Livelihood Project and Cooperatives Development Specialist II 3. Scheduling of Livelihood PETD – Cooperatives Training, Workshop, and 5 minutes Development Specialist II Demonstration. PETD – Senior Cooperatives 4. Conduct of Livelihood Development Specialist, Training, Workshop, 8 hours Cooperatives Demonstration. Development Specialist II and I PETD and LDMD Senior 5. Awarding of Certificate of 1 hour Cooperatives Completion Development Specialist PET and LDMD – Senior Cooperatives 6. Assistance in Marketing of 4 hours Development Specialist, Products or Services Cooperatives Development Specialist

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II, I and Technical Staff LDMD – Senior Cooperatives 7. Monitoring of Livelihood Development Specialist, 1 hour Project Cooperatives Development Specialist II, I and Technical Staff LDMD – Senior Cooperatives 8. Assessment/Evaluation of Development Specialist, 3 hours Livelihood Project Cooperatives Development Specialist II, I and Technical Staff

PROCESSING OF APPLICATIONS FOR CREDIT ASSISTANCE TO COOPERATIVES Cooperatives and Livelihood Development Department

Frontline Service : Processing of Applications for Credit Assistance

Output : Approved Credit Assistance

Requirements :  Accomplished Loan Application Form  Certificate of Good Standing (if applicable)  Certificate of Registration  All other necessary documents such as:  Articles of Cooperation and Bylaws  Resolution authorizing the BOD to enter into a loan agreement with the City Government  Audited Financial Statement (if applicable)  Memorandum of Agreement  Notarized promissory notes

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 Borrower's signature in the voucher, logbook and check register

Procedure Processing Time Responsible Person LDMD – Cooperatives 1. Submission of 5 minutes Development Specialist II requirements/ documents and I LDMD – Senior Cooperatives 2. Receiving and verifying Development Specialist, 20 minutes requirements/ documents Cooperatives Development Specialist II and I LDMD – Senior Cooperatives Development Specialist, 3. Filling-up Application Form. 20 minutes Cooperatives Development Specialist II and I 4. Credit Investigation 1 hour Technical Staff LDMD – Senior Cooperatives 5. Accomplishing Credit Development Specialist, 10 minutes Approval Sheet Cooperatives Development Specialist II and I LDMD – Senior Cooperatives 6. Accomplishing Promissory Development Specialist, 20 minutes Notes Cooperatives Development Specialist II and I 7. Preparing Disbursement 10 minutes LDMD – Senior

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Voucher Cooperatives Development Specialist, Cooperatives Development Specialist II and I LDMD – Senior Cooperatives 8. Filling-up Co-makers Development Specialist, 10 minutes Statement Cooperatives Development Specialist II and I 9. Sending accomplished documents (From LDMD – Senior Application Form - Co- 5 minutes Cooperatives maker's statement) to Development Specialist Treasury Department for approval and funding

ISSUANCE OF LOAN CHECKS Cooperatives and Livelihood Development Department

Frontline Service : Releasing of Loan Checks

Output : Loan Checks

Requirements :  Accomplished loan insurance form  Payment of Insurance Loan

Procedure Processing Time Responsible Person 1. Transmittal of LDMD – Senior 5 minutes documents to Treasury Cooperatives

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Department for the Development Specialist preparation and signature routing checks LDMD – Senior Cooperatives 2. Conduct of Insurance Development Specialist, 5 minutes interview Cooperatives Development Specialist II and I LDMD – Senior Cooperatives 3. issuance of loan check 5 minutes Development Specialist and Cooperatives Development Specialist II

UPDATING OF LIVELIHOOD PROJECT AND PROCESSING OF LOAN PAYMENTS Cooperatives and Livelihood Development Department

Frontline Service : Updating of Livelihood Project and Processing of Loan Payments

Output : Processed Payments w/ Official Receipt

Requirements :  Cash or Check

Procedure Processing Time Responsible Person LDMD – Senior 1. Monitoring /Updating Cooperatives 3 hours of livelihood projects Development Specialist, Cooperatives

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Development Specialist II, I and Technical Staff 2. Updating of payment LDMD – Senior record in borrower's 5 minutes Cooperatives index card Development Specialist LDMD – Senior Cooperatives 3. Issuance of proof of Development Specialist, 5 minutes payment Cooperatives Development Specialist II

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CITY CULTURAL AFFAIRS, SPORTS AND TOURISM DEPARTMENT

 Conducting Of Historical, Cultural And Civic Events

 Tourism Promotion

 Provision of Exhibits and Trade Fairs

 Guiding Services

 Inter-Barangay Sports Competition

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CONDUCTING OF HISTORICAL, CULTURAL AND CIVIC EVENTS City Cultural Affairs, Sports and Tourism Department - Cultural Promotion and Community Affairs

Frontline Service : Conducting of Historical, Cultural and Civic Events

Output : Actual Historical, Cultural and Civic Events Presentation

Requirements :  Invitation letter  Series of meetings

Procedure Processing Time Responsible Person 1. Create technical working 10 minutes Supervising Cultural committee thru Executive Officer Order 2. Identify the theme of the Within the day Technical Working event of scheduled Committee brainstorming 3. Identify possible participants 10 minutes Technical Working and contestants Committee 4. Invite identified possible 1 day Technical Working participants and contestants Committee 5. Conduct series of meeting 1 day Technical Working with participants & other Committee interested organizations/coordination and tasking 6. Preparation of programs, as scheduled Technical Working invitations and promotional Committee materials 7. Distribution and posting of as scheduled Support Staff information materials

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8. Actual conduct of events as scheduled technical working committee

TOURISM PROMOTION City Cultural Affairs, Sports and Tourism Department - Sports and Tourism

Frontline Service : Assist Local and/or Foreign Tourist

Output : Assisted Local and/or Foreign Tourist

Requirements :  Written or Verbal Request

Procedure Processing Time Responsible Person 1. Determine the needs of clientele 2 minutes Tourism Section staff 2. Identify tourist-related and oriented establishments of 5 minutes Tourism Section staff choice 3. Provide the client with the 2 minutes Tourism Section staff needed brochures or flyers

PROVISION OF EXHIBITS AND TRADE FAIRS City Cultural Affairs, Sports and Tourism Department - Sports and Tourism

Frontline Service : Exhibits and Trade Fairs

Output : Exhibits and Trade Fairs Conducted

Requirements :  Invitation letter  Series of meetings A Guidebook of the City of Calamba’s Frontline 144 Services

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Procedure Processing Time Responsible Person 1. Create technical working 15 mins Supervising Tourism group Operations Officer 2. Determine possible 10 mins Tourism Division stakeholders Working Group 3. Send invitation/letter 1 day Tourism Division request to Working Group stakeholders/officials 4. Selection of available 5 mins Tourism Division stakeholders &/or Working Group exhibits 5. Distribution of stall as scheduled Tourism Division number/section Working Group 6. Actual day of exhibit & as scheduled Tourism Division trade fairs Working Group 7. Return of exhibit as scheduled Tourism Division materials Working Group

GUIDING SERVICES City Cultural Affairs, Sports and Tourism Department - Sports and Tourism

Frontline Service : Assist Local and Foreign Tourists to the Area of their Interest or Choice

Output : Assisted Local and Foreign Tourists

Requirements :  Letter or Verbal request

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Procedure Processing time Responsible Person 1.1 walk-in/visitor/s

1. Orientation and briefing 2 minutes Sr. Tourism Operations Officer III & TOOII/TOOI 2. Tour client to places of interest Within the day Sr. Tourism Operations (depend upon the clients choice) of schedule Officer III & TOOII/TOOI

INTER-BARANGAY SPORTS COMPETITION City Cultural Affairs, Sports and Tourism Department - Sports and Tourism

Frontline Service : Inter-Barangay Sports Competition

Output : Inter-Barangay Sports Competition Conducted Requirements :  Invitation letter  Series of meetings

Procedure Processing time Responsible Person 1. Create technical working 30 minutes Supervising Tourism committee Operations Officer 2. Determine the participants or 1 day Sports Development barangay groups Officer III 3. Conduct series of meetings As scheduled Sports Development for information and briefing Working Group purposes 4. Actual inter-barangay As scheduled Sports Development competition conducted Working Group

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CITY ENGINEERING SERVICES OFFICE

 Preparation of Infrastructure Project

 Repair and Maintenance of Infrastructure

 Implementation of Infrastructure Project

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PREPARATION OF INFRASTRUCTURE PROJECT City Engineering Services Office

Frontline Service : Infrastructure Project / DepEd School / Building Program

Output :

Requirements :  Request Letter or Barangay Resolution Specifying the Service Needed

Schedule of Availability of Service:

Mondays to Fridays 8:00 a.m. to 5:00 p.m.

Procedure Processing Time Responsible Person 1. Submit request letter to the Administrative Staff personnel-in-charge, including LARA G. VILLAVER – Admin land title or proof of ownership 3 minutes Off IV of the proposed location of the PERLITA L. PEROCHO – Admin project. Staff receives and Asst V records the request and DIGNA S. DE CLARO – Admin submits the same to the City Asst IV Engineer. 2. City Engineer evaluates the request and endorses it to the 3 minutes IRWIN M. PACADA concerned division. - City Engineer

3. Division Chief evaluates and Division Chiefs assesses the request. 3 minutes JOSEPH L. DELOS REYES – Engr. IV BENITO B. MENDOZA – Engr.

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4. In-charge Engineers coordinate Division Chief and/or Staff to persons/Brgy. Officials RUEL L. TABILA – Engr. III concerned and conduct site ½ to 1 day ANTHONY M. RINO – Engr. III inspection. ALVIN B. PARENA – Engr. II MARIA FENADY S. RAMOS – Arch II OSCAR M. EBUE – Draftsman III

5. Preparation of program of Division Chief and/or staff works such as bill of materials, CESAR DE LEON – Engr. III specification, construction ½ to 1 day ALVIN B. PARENA – Engr. II schedule, approved budget of DERICK P. RACIMO – Engr. II the contract. LEO O. TICZON – Engr. I

1 to 2 days MARIA FENADY S. RAMOS – Detailed plans are prepared if (depending on Arch II needed. scope of works) OSCAR M. EBUE – Draftsman III JUNAR CASTRO – Draftsman

6. City Engineer evaluates and approves the plans and program of work documents 30 minutes IRWIN M. PACADA for approval of the City - City Engineer Mayor/Brgy. Captain.

7. Endorsement to the Budget Office then to the Accounting 30 minutes BRICCIO C. PATINIO – Office for Certificate of Fund Construction and Availability, to be forwarded to Maintenance Foreman

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the Bids and Awards Committee.

REPAIR AND MAINTENANCE OF INFRASTRUCTURE City Engineering Services Office

Frontline Service : Repair/Maintenance of Drainage System, Electrical Facilities and Other Infrastructure by administration

Requirements :  Request Letter  Brgy. Resolution specifying the service needed

Procedure Processing Time Responsible Person 1. Submit request letter to the personnel- Administrative Staff in-charge. Staff receives and records the LARA G. VILLAVER – request and submits the same to the 3 minutes Admin Off IV City Engineer. PERLITA L. PEROCHO – Admin Asst V DIGNA S. DE CLARO – Admin Asst IV 2. City Engineer evaluates the request and endorses it to the Repair and 3 minutes IRWIN M. PACADA Maintenance Division. - City Engineer

3. Division Chief evaluates and assesses the Division Chief – request. 3 minutes BENITO B. MENDOZA – Engr. IV 4. In-charge engineers coordinate to Division Chief

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persons and Brgy. Officials concerned and/or Staff and conduct site inspection. ½ to 1 day PETER S. ALANO – Engr. III DERICK P. RACIMO – Engr. II ANTONIO L. MALALUAN – Equipment Operator III

5. Preparation of ocular inspection report. Division Chief a. Plans and/or Staff b. Program of Works ½ to 1 day PETER S. ALANO – c. Recommendations Engr. III DERICK P. RACIMO – Engr. II ANTONIO L. MALALUAN – Equipment Operator III 6. City Engineer evaluates the ocular site IRWIN M. PACADA inspection report with recommendation 30 minutes – City Engineer for proper implementation.

7. Implementation of requested 1 to 5 days DERICK P. RACIMO repair/maintenance of infrastructure (depending on – Engr. II project. scope of work) ANTONIO L. MALALUAN – Equipment Operator III SIMON L. ALVAREZ - Equipment Operator III

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MELVIN G. MARZA – Electrician I Skilled Workers/Laborers

IMPLEMENTATION OF INFRASTRUCTURE PROJECTS City Engineering Services Office

Frontline Service : Preparation of Plans and Program of Works and Implementation of Infrastructure Projects

Requirements :  Letter Request  Brgy. Resolution Specifying the Service Needed

Procedure Processing Time Responsible Person 1. All infrastructure projects will pass thru contract bidding and CESO will wait for the winning BAC contractor in every infra project.

The winning contractor will apply for building permit in BRSO.

2. Notice to Proceed. The City Mayor will approve the notice to proceed and Notice of Award. Then the winning Office of the Mayor contractor will start the infra or A Guidebook of the City of Calamba’s Frontline 152 Services

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project within seven (7) days BAC upon receipt of the said Notice to Proceed.

BAC or Office of the Mayor will provide CESO copies of the approved Notice of Award and Notice to Proceed.

3. The City Engineer or his IRWIN M. PACADA - City representative will conduct site 1 hour Engineer inspection and or his representative staking/layouting to start the and Contractor infra project. 4. Submit request letter relative to the on-going infra project to the CESO personnel in-charge such as: a. Rebars Work Inspection 3 minutes DIGNA S. DE CLARO b. Concrete Pouring Works – Admin Asst IV Inspection c. Excavation Work d. Installation Work e. Finishing Work f. Progress Billing g. Punch listing h. Certificate of Completion

5. The Inspectorate Team will JOSEPH L. DELOS REYES – conduct inspection to the on- Engr. IV going infra project relative to 2 hours BENITO B. MENDOZA – Engr. the contractor’s request. IV ALVIN B. PARENA – Engr. II

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LEO O. TICZON – Engr. I MARIA FENADY S. RAMOS – Arch II OSCAR ESBUE – Draftsman III

6. Preparation of Statement of CESAR A. DE LEON – Engr. III Work Accomplishment 15 minutes ALVIN B. PARENA – Engr. II (Progress Billing) or status of the project.

7. Once the infra project reaches JOSEPH L. DELOS REYES – 90% completion, the Engr. IV Inspectorate Team will conduct BENITO B. MENDOZA – Engr. punch listing. IV ALVIN B. PARENA – Engr. II LEO O. TICZON – Engr. I MARIA FENADY S. RAMOS – Arch II OSCAR M. EBUE – Draftsman III

8. Preparation of Asbuilt Plan. 2 days MARIA FENADY S. RAMOS – Arch II OSCAR M. EBUE – Draftsman III JUNAR CASTRO – Draftsman Detailed Comparative Estimate 1 day is prepared if needed. CESAR A. DE LEON – Engr. III ALVIN B. PARENA – Engr. II 9. Preparation of Final Statement 30 minutes CESAR A. DE LEON – Engr. III of Work. ALVIN B. PARENA – Engr. II

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10. Preparation of Certificate of 15 minutes CESAR A. DE LEON – Engr. III Completion. LEO O. TICZON – Engr. I

11. Endorsement of request letter to COA for their final infra COA project inspection report. 12. Once the COA certifies that the infra project is 100% accomplished, the City 1 day LGU Government of Calamba may now pay the Contractor.

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CITY OF CALAMBA [CITIZEN’S CHARTER]

CITY ENVIRONMENT AND NATURAL RESOURCES DEPARTMENT

 Environmental Clearance and Certificate of Compliance  Garbage Collection Services  Garbage Collection  Permission to Cut Trees  Voluntary Smoke Emission Testing  Environment and Sanitation Related Complaints  Request for Tree Planting  Action on Complaints Regarding Uncollected Garbage  Request for Cutting of Tree/s Posing Risk to Public Safety  Request for Garbage Clean-Up Operation

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ENVIRONMENTAL CLEARANCE AND CERTIFICATE OF COMPLIANCE City Environment and Natural Resources Department

Frontline Service : Securing Environmental Clearance or Certificate of Compliance, Prior to Issuance of Business Permit

Output : Environmental Clearance or Certificate of Compliance

Requirements :

 ECC/CNC  City Engineer’s Endorsement  Perspective w/ Location Plan  Ground Floor Plan  Sanitary/Plumbing Plan (Septic Tank)  Barangay Clearance for Securing Permits  Accredited Hauler/Dumpsite Accreditation  Permit to Operate  Discharge Permit  Certification Fee

All Projects that are classified as environmentally critical or are located in environmentally critical areas required to secure Environmental Clearance Certificate and all proposed projects outside the purview of the Philippine Environmental Impact Statement (EIS) System that secures a Certificate of Non-Coverage or Certificate of Exemption (both ECCs and CNCs) from the Department of Environment and Natural Resources (DENR) shall secure an Environmental Clearance or Certificate of Compliance, from the City ENRO prior to the issuance of the Business Permit.

Procedure Processing Time Responsible Person 1. Applicant submits to the City 5 minutes Roselle Perey ENRO all the documentary requirements A Guidebook of the City of Calamba’s Frontline Services 157

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2. Evaluation 15 minutes Emilita Reyes The senior EMS evaluates the documents for completeness and interviews the applicant. 3. Ocular Inspection 3 days Marina Agnes and Enrico ENRO Environmental Magalit Management Specialist II or designated Inspector 4. Applicant follows-up on the After 3 Roselle Perey status of his/her application working days 5. Issuance of Clearance or 1 day Maolen Karla Boholano Certification Upon completion of the inspection report, a clerk prepares the certification and submits the document to the ENRO Chief for final approval. 6. Releasing 10 minutes Joef Caparas The approved certification is issued to the applicant. Applicant signs logbook.

GARBAGE COLLECTION SERVICES City Environment and Natural Resources Department

Frontline Service : Availing of Garbage Collection Services

The City Environment and Natural Resources Office (ENRO) regularly collect garbage from residences and commercial establishments. However, individuals and firms may still make special requests for garbage collection. This includes those who were not served by the regular garbage route. Requests will be acted upon within 24 hours.

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Procedure Processing Time Responsible Person 1. The applicant submits letter 5 minutes Joef Caparas request together with barangay endorsement addressed to the Mayor through the City ENRO. 2. The Supervising EMS evaluates 15 minutes Joseph Arlan Llorente the request 3. If possible, the request is 7 days Teddylito Bernas included in the regular garbage collection schedule

GARBAGE COLLECTION City Environment and Natural Resources Department

Frontline Service : Regular Garbage Collection Schedule

The City Environment and Natural Resources Office (ENRO) operates and maintains six garbage collection teams that serve a total of seven areas in the city.

The following details the route and area covered:

COLLECTION SCHEDULE: Monday First Trip (AM) AREA COVERED: Poblacion Main Road, Crossing, Burgos St. Rizal St., San Jose, San Juan, MRF Palisam

City Hall, Lakeview Subd., Halang, Pansol Purok I

Highway Real, Rizal Park Subd., Turbina, Tulo, Makiling

Highway Bucal, Pansol, Bagong Kalsada, Solemar

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Village

Parian Subd. Landmark, Adramam, Manoto

Campo

Canlubang-Gawad Kalinga, Asia I-Purok 4, 5, 6 & 7

Brgy. Looc, Paciano-San Antonio, Purok 5 & 6

Canlubang-Happy Valley, Locomotive, Old Stable, Bo. Canlubang, Casmisehos, Casa de Nipa

Real-MRF

Poblacion-Pabalan, Gen. Lim, Central 2, Mabini, Bandola, Kinsville, Slaughter House, Elepaño, LE Subd.

Palisam

Brgy. 7 (2nd Trip)

Rodriguez Subd.

Looc Subd., Looc Relocation Site, Muslim area, Aztech

Parian (2nd Trip)

Highway Roving (2nd Trip)

Villa Palao (2nd Trip)

Evening Collection

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Brgy. Lecheria, Brgy. Halang, Chipeco Ave., Pabalan St., Gen. Lim St., San Jose, San Juan, Palisam

Brgy. Tibag, Burgos St., Parian Llob, Parian High way, Paciano Rizal, Mayapa

Plaza, Rizal St., Crossing, Real, Terminal COLLECTION SCHEDULE: Tuesday First Trip (AM) AREA COVERED: Poblacion Main Road-Crossing, Burgos, Rizal, MRF San Jose, San Juan

City Hall, Lakeview Subd., Halang, Canossa Subd. Pamana Subd.

Highway-Real, Rizal Park Subd. Turbina, Tulo, Makiling

Highway-Bucal, Pansol, Bagong Kalsada, Miramonte Subd.

Calamba Hills 2, Palm Hills Subd. (Palo Alto)

Brgy. Tulo, Saimsim, Acacia Subd., Camaligan

Brgy. Barandal

Canlubang-Palao Purok 4, 59

Canlubang-Ceris I

Campo MRF, Mayapa MRF, Brgy. Batino, St. Michael, Calamba Hills I

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Poblacion-Pabalan, Gen. Lim, Central 2, Mabini, Bandola, Kinsville, Slaughter House, Elepaño, Villa Silangan

Palisam

Brgy. Turbina

Mayapa Subd.

Brgy. Lecheria, Halang (2nd Trip)

Brgy. II Tibag (2nd Trip)

Highway Roving

Villa de Calamba Subd. (2nd Trip)

Evening Collection Brgy. Lecheria, Brgy. Halang, Chipeco Ave., Pabalan St., Gen. Lim St., San Jose, San Juan, Palisam

Brgy. Tibag, Burgos St., Parian Loob, Parian Highway, Paciano Rizal, Mayapa

Plaza, Rizal St., Crossing, Real, Terminal COLLECTION SCHEDULE: Wednesday First Trip (AM) AREA COVERED: Main Road Crossing, Burgos St., Rizal, MRF, San Jose, San Juan MRF

City Hall, Lakeview, Halang Subd., Villa Salome Subd.

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Bucal Highway, Pansol, Bagong Kalsada, Pansol-Purok 3, 4, 5

Brgy. Looc

Barandal-Buena Vista

Canlubang-Sitio MCDC-Purok 16, 17, 18

Canlubang-Sitio Asia I-Purok 1, 2, 3, ,4 11

Canlubang-Sitio Ceris 2

Brgy. Real MRF

Highway-Real, Rizal Park Subd., Turbina, Tulo, Makiling

Poblacion-Pabalan, Gen. Lim, Central 2, Mabini, Bandola, Kinsville, Slaughter House, Elepaño

Palisam

Brgy. Bañadero

Purok 3, 4 &5 Campo, Cuervo Subd.

Parian-Lazaro Subd. Riles, Borja Subd., Markville Subd., And Villa Carpio Subd. (2nd Trip)

Paciano Subd.-De Luna, Ilaya, Centerville, New Canlubang Purok 5 & 6 (2nd Trip)

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Highway Roving

Villa Palao Subd. (2nd Trip)

Villa de Calamba Subd. (2nd Trip)

Evening Collection Brgy. Lecheria, Brgy. Halang, Chipeco Ave., Pabalan St., Gen. Lim St., San Jose, San Juan, Palisam

Brgy. Tibag, Burgos St., Parian Loob, Parian Highway, Paciano Rizal, Mayapa

Plaza, Rizal St., Crossing, Real, Terminal COLLECTION SCHEDULE: Thursday First Trip (AM)

AREA COVERED: Main Road Crossing, Burgos St., Rizal, San Jose, San Juan, Plaza, MRF Palisam

City Hall, Lakeview Halang Subd., Spring Homes

Highway Real, Rizal Park Subd., Turbina, Tulo, Makiling

Highway Bucal, Pansol, Bagong Kalsada, Pansol Purok 4 & 5

Brgy. 3

Brgy. Mayapa, Campo MRF, Salcedo Subd. Don Bosco Cmpd., Sto. Domingo, Doctora’s Cmpd.

Canlubang-Sitio Manfil

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Brgy. Majada In

Canlubang-Fatima, Paikit, Palao, MCDC Purok 12

Brgy. Masili

Poblacion-Pabalan, Gen. Lim, Central 2, Mabini St., Bandola, Kinsville Subd., Slaughter House, Elepaño, Denis I Subd.

Palisam

Brgy. Lamesa

Brgy. Maunong

Campo

Brgy. 7

Highway Roving

Evening Collection Brgy. Lecheria, Brgy. Halang, Chipeco Ave., Pabalan St., Gen. Lim St., San Jose, San Juan, Palisam

Brgy. Tibag, Burgos St., Parian Loob, Parian Highway, Paciano Rizal, Mayapa

Plaza, Rizal St., Crossing, Real, Terminal COLLECTION SCHEDULE: Friday First Trip (AM)

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AREA COVERED: Poblacion Main Road, Crossing, Burgos St., Rizal St., San Juan, San Jose, Plaza, MRf Palisam

City Hall, Lakeview Subd., Halang, Villa Remedios

HighwayBucal, Pansol, Bagong Kalsada, Sun City Resort

Highway Real, Rizal Park Subd., Turbina, Tulo, Makiling

Parian-Farconville Subd. Sta. Cecilia Subd. Valentina Subd.

Brgy. Looc

Paciano-Rizal Village Subd., Christopher I

Canlubang-Asia I Purok 8, 9 & 10

Canlubang-MCDC Purok 13, 14 & 15

Majada Out, Alegro Homes Subd., Hacienda Hills

Real MRF

Poblacion-Pabalan, Gen. Lim, Central 2, Mabini, Bandola, Kinsville, slaughter House, Elepaño Subd., Purok LE

Palisam

Looc-Sangumay, Kalantas, Villa Isabel, Villa Consolacion, Looc Relocation Site, Muslim Area, Uwisan

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Brgy. Punta, School Bungo

Brgy. Parian (2nd Trip)

Brgy. II Tibag (2nd Trip)

Highway Roving

Villa Palao Subd. (2nd Trip)

Evening Collection Brgy. Lecheria, Brgy. Halang, Chipeco Ave., Pabalan St., Gen. Lim St., San Jose, San Juan, Palisam

Brgy. Tibag, Burgos St., Parian Loob, Parian Highway, Paciano Rizal, Mayapa

Plaza, Rizal St., Crossing, Real, Terminal COLLECTION SCHEDULE: Saturday First Trip (AM) AREA COVERED: Poblacion, Main Road-Crossing, Burgos St., Rizal St., San Jose, San Juan, Plaza, MRF Palisam

City Hall, Lakeview Subd., Canossa Subd., Central Compound

Highway Real, Rizal Park Subd., Turbina, Tulo, Makiling

Highway Bucal, Pansol, Bagong Kalsada, Miramonte

Brgy. Prinza

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Brgy. Lawa

Canlubang-Palao 3, 59

Brgy. Tulo, Acacia Homes, Saimsim, Camaligan

Canlubang-Ceris 3, Silangan Village

Poblacion-Pabalan, Gen. Lim, Central 2, Mabini, Bandola, Kinsville, Slaughter House, Elepaño Subd., Dennis 2 Subd.

Palisam

Brgy. Lawa Purok 6

Brgy. Mapagong

Brgy. Sucol (2nd Trip)

Brgy. Lecheria, Halang (2nd Trip)

Highway Roving

Villa de Calamba Subd. (2nd Trip)

Evening Collection Brgy. Lecheria, Brgy. Halang, Chipeco Ave., Pabalan St., Gen. Lim St., San Jose, San Juan, Palisam

Brgy. Tibag, Burgos St., Parian Loob, Parian Highway Paciano Rizal, Mayapa

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Plaza, Rizal St., Real, Terminal COLLECTION SCHEDULE: Sunday First Trip (AM) AREA COVERED: Poblacion main Road-Crossing, Burgos, Rizal St., San Jose, San Juan, Plaza, MRF Palisam

City Hall, Lakeview Subd., Halang, Lakeview Subd. Bucal, Vanessa Subd.

Highway Real, Rizal Park Subd., Tulo, Turbina, Makiling

Highway Bucal, Pansol, Bagong Kalsada, Purok Pansol

Campo MRF, Paciano-Modern Village, Doña Feliza

Brgy. Palo Alto

Canlubang-Asia 2-Purok 1, 2, 3, 4

Canlubang-Manfil, Carmel, Major Homes

Brgy. Sirang Lupa

Poblacion-Pabalan, Gen. Lim, Central 2, Mabini, Bandola, Kinsville, Slaughter House, Elepaño Subd, Sitio Lote

Brgy. Bañadero

Brgy. Banlic Nayon

Brgy. Sucol (2nd Trip)

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Highway Roving

Villa de Calamba (2nd Trip)

Evening Collection Brgy. Lecheria, Brgy. Halang, Chipeco Ave., Pabalan St., Gen. lim St., San Jose, San Juan, Palisam

Brgy. Tibag, Burgos St., Parian Loob, Parian Highway, Paciano Rizal, Mayapa

Plaza, Rizal St., Crossing, Real, Terminal

PERMISSION TO CUT TREES City Environment and Natural Resources Department

Frontline Service : Securing Endorsement to Avail Permit to Cut Trees

Requirements :  Permit to Cut Tree Inspection Slip  Application Letter  Barangay Certification  Community Tax Certificate  Permit Fee

Firms, Individuals or entities that wish to cut down trees, even if they are within their property, are required to secure a Permit to Cut Trees. This may be secured from the Community ENRO.

Procedure Processing Time Responsible Person 1. Applicant goes to the City 5 minutes Joef Caparas ENRO and fills up a Permit to Cut Tree Inspection Slip A Guidebook of the City of Calamba’s Frontline 170 Services

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2. Applicant submits the other requirements enumerated above before the actual inspection and processing of the permit. 3. The ENRO Senior Environment 2 days Lourdes Paz Galang Management Specialist checks the submitted documents. If complete and in order, an ocular inspection is scheduled. 4. Applicant follows-up the status 5 minutes Joef Caparas of the application after 2 working days. 5. Customer receives approved After 1 working Joef Caparas indorsement to cut tree. day

VOLUNTARY SMOKE EMISSION TESTING City Environment and Natural Resources Department

Frontline Service : Applying for Voluntary Smoke -Testing And Securing Certificate of Compliance

Requirements :  Voluntary Testing of Vehicle/Engine  Actual Vehicle or stationary engine to be tested

 Issuance of Certificate of Compliance  Testing Result Ticket  Driver’s License  Registration Documents of vehicle

Ordinance No. 99-084 or the “Anti-Smoke Belching Ordinance” covers all and any types of motor vehicle-privately operated, passenger or owner-driven—whether registered at A Guidebook of the City of Calamba’s Frontline Services 171

CITY OF CALAMBA [CITIZEN’S CHARTER] the local Land Transportation Office (LTO) or elsewhere in the country as long as they traverse any highway, road or street within the territorial jurisdiction of the City of Calamba.

Covered in this Ordinance are tricycles or tri-mobiles registered and licensed by the local government whether passenger or non-passenger service, including stationary engines like generators, waterborne vehicles like motorboats and motor launchers as well as agricultural equipment.

Owners and operators of these vehicles and stationary engines are required to pass the smoke testing and present a Certificate of Compliance before the LTO issues a License to Operate.

Procedure Processing Time Responsible Person 1. Applicant coordinates with the 10 minutes City ENRO regarding the schedule/availability of equipment and manpower.

He then brings the vehicle in front of the City Hall Compound.

Applicant proceeds to ENRO and informs the staff that the vehicle/engine is ready for testing. 2. Applicant proceeds to the City 10 minutes Treasurer’s Office to pay the required amount and asks for an Official Receipt. 3. Applicant goes back to the City 3 minutes ENRO to have the Official Receipt recorded in the

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logbook. 4. ENRO Staff performs actual 25 minutes testing of vehicle/engine using a duly approved and accredited Smoke Testing Equipment. 5. Applicant receives original copy 25 minutes of the testing result certificate and brings the same to the City ENRO for verification. 6. If the vehicle passed the test, a 25 minutes certificate of compliance is issued to the applicant. If not, applicant will make the necessary adjustment to his vehicle, proceed to another testing.

ENVIRONMENT AND SANITATION RELATED COMPLAINTS City Environment and Natural Resources Department

Frontline Service :Pursuing Sanitation-Related Complaints

The City ENRO receives complaints regarding sanitation and air and water pollution problems (for residences and business establishments), and conducts immediate investigation.

Procedure Processing Time Responsible Person 1. Sanitary Inspector 10 minutes Stephen Lariosa interviews the client and records the nature of the

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complaint. 2. Sanitary Inspectors 3 days Marina Agnes conduct field Enrico Magalit investigation, investigate Aielyn Fortes the sanitary problem and Stephen Lariosa determine the person(s) involved. 3. Sanitary Inspectors 4 days Maolen Karla discuss with concerned Boholano person(s)/establishment( Nicanor Samson s) the means of addressing the problem. 4. A Notice of Violation is 15 days Loida S. Humarang issued for non- compliance. 5. If the concerned 10 minutes Atty. Fernando Alonzo person(s) /establishment(s) still do not comply with the Notice of Violation, the case is endorsed to the City Legal Officer for appropriate action.

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REQUEST FOR TREE PLANTING City Environment and Natural Resources Department

Frontline Service : Tree planting activity with provisions for seedlings and implements

All entities who are planning to join the mitigation to address global warming can request for scheduling of a Tree Planting Activity in coordination with this office.

Procedure Processing Time Responsible Person 1. Submit written request for a 10 minutes Joef Caparas Tree Planting Activity for endorsement to forestry division. 2. Interview with division chief. 30 minutes Maolen Karla Boholano 3. Check availability of seedlings if 3 days Violeta Carpena available and evaluation. Aielyn Fortes

If not available 2 working days Lourdes Paz Galang 4. Site ocular Inspection/ 2 hours/2 days Ailyn Fortes, Barangay Identification 5. Land Preparation 2 days Maolen Karla Boholano

ACTION ON COMPLAINTS REGARDING UNCOLLECTED GARBAGE City Environment and Natural Resources Department

Frontline Service : Mopping-up of uncollected garbage included in the regular collection schedule

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Any incidence or complaint of non-collection of domestic waste within the regular schedule can be reported in this office for prompt action.

Procedure Processing Time Responsible Person 1. Inform our office about the 10 minutes Joef Caparas exact location of the uncollected garbage. 2. Endorsed to Division Chief for 15 minutes Joseph Arlan Llorente verification. 3. Checking of collection schedule 20 minutes Teddylito Bernas and truck route. 4. Inclusion in the next collection 24 hrs Teddylito Bernas schedule and actual collection of garbage.

REQUEST FOR CUTTING OF TREE/S POSING RISK TO PUBLIC SAFETY City Environment and Natural Resources Department

Frontline Service : Equipment and manpower provided for any request to cut dead or damaged trees posing risk to the public.

Availability of power chainsaws and operators for any report of dead or damaged trees that posed danger to public safety.

Procedure Processing Time Responsible Person 1. Inform our office about the 15 minutes Aielyn Fortes exact location accompanied by a request letter. 2. Inspection 1 day Robert Espiridion and Aielyn Fortes 3. Preparation of needed 30 minutes Robert Espiridion

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logistics to carry out the work like oil, fuel, chain saw.

REQUEST FOR GARBAGE CLEAN-UP OPERATION City Environment and Natural Resources Department

Frontline Service : General clean-up operations for areas within the city that have accumulated domestic waste

Areas excluded from the regular garbage collection schedule that have accumulated piles of garbage may request for a clean-up operation.

Procedure Processing Time Responsible Person 1. Submit written request for 15 minutes Joef Caparas` clean-up indicating exact location. 2. Endorsed to Division Head 30 minutes Joseph Arlan Llorente for interview and scheduling of ocular inspection. 3. Ocular Inspection 2 hrs Robert Espiridion 4. Schedule for clean-up if 8 hrs Violeta Carpena feasible.

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CITY GENERAL SERVICES OFFICE

 Endorsement of Registry Documents to NSO  Use of Ambulance  Lending of Tent, Chairs, Tables and Sound Systems  Gas Purchase Order  Streamers Fabrication  Use of Service Vehicles  Maintenance of Government Vehicles  Repair and Maintenance of In-house Utilities

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USE OF AMBULANCE City General Services Office

Frontline Service : Scheduling of use of ambulance

Output : Transport patients to destination/ hospital

Requirements :  Clinical Abstract  Doctor's referral  Approved Travel Order of ambulance drivers

Procedure Processing Time Responsible Person 1. Filling-up of request form by 5 mins Tita Mendoza patient's relatives / representative to be approved by the GSO 2. Submission of requirements 3. For destinations beyond covered areas, approval of the Chief Executive is needed.

LENDING OF TENT, CHAIRS, TABLES AND SOUND SYSTEMS City General Services Office

Frontline Service : Lending of Tent, Chairs, Tables and Sound System

Output : To deliver items to requesting party's place/ For items ready to pick-up by requesting party

Requirements :  Request Letter

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Procedure Processing Time Responsible Person 1. Submit Request letter to be 5 mins 1. Engracia Cayaban approved by the Head of the 2. Segundo GSO Magpantay 3. Edmundo 2. Approval 2 minutes Tolentino

GAS PURCHASE ORDERS City General Services Office

Frontline Service : Preparation/Issuance Purchase Order slip for fuel oil to be used for official trips or authorized travels

Output : Gas Purchase Orders

Requirements :  Approved Travel Order

Procedure Processing Time Responsible Person 1. Submit Approved Travel 5 mins Tita Mendoza Order 2. Issue fuel PO to be noted by the department head and approved by the GSO

STREAMERS FABRICATION City General Services Office

Frontline Service : Streamers Fabrication

Output : Streamers installed in designated areas

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Requirements :  Filled-up request form

Procedure Processing Time Responsible Person 1. Submit filled-up request 3 mins 1. Nathaniel dela form signed by the Head of Cruz requesting department for 2. Engracia Cayaban approval by the GSO 2. Fabrication of streamers Approximately 1 day for 1 streamer 3. Installation of streamers

USE OF SERVICE VEHICLES City General Services Office

Frontline Service : Motorpool Services: Use of Service Vehicles

Output : Use of Service Vehicles

Requirements :  Approved Travel Order of drivers and passengers

Procedure Processing Time Responsible Person 1. Present letter of request for 3 mins 1.GSO Head use of vehicles. 2.Danny Banta 3.Fernando Lopez 4. Danilo dela Cruz

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MAINTENANCE OF GOVERNMENT VEHICLES City General Services Office

Frontline Service : Motorpool Services: Maintenance of City Government Vehicles

Output : Maintained Government Vehicles

Requirements :  Request from Department concerned

Procedure Processing Time Responsible Person 1. Proceed to Motorpool 3 mins 1.GSO Head section for vehicle 2.Danny Banta inspection and repair. 3.Fernando Lopez 4. Danilo dela Cruz

REPAIR AND MAINTENANCE OF IN-HOUSE UTILITIES City General Services Office

Frontline Service : Maintenance (Repair of Aircon/Plumbing/ Electrical/ Telephone)

Output : Maintained In-House Utilities Requirements :  Job order form  Request for repair signed by the Head or Supply Officer of requesting department

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Procedure Processing Time Responsible Person 1. Request ( Thru phone) / depend on severity Eliseo Tersona Letter of Request of repair to be done Jair Martinez Edgar Consolacion Gregorio Alcantara Reymond Genota Jessie Riel Franciso Puig

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CITY HEALTH SERVICES DEPARTMENT

 Death Certificate with Autopsy Report  Death Certificate  Health Permit  Sanitary Permit  Dental Check-ups  Laboratory Services  Out- patient Consultation Services  Family Planning  Immunization Services  Pre- and Post-Natal Services  Anti-Tuberculosis  Anti-Tuberculosis Medicine (Children)  Newborn Screening  Animal Bite Treatment Center

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DEATH CERTIFICATE WITH AUTOPSY REPORT City Health Services Department

Frontline Service : Signing of Death Certificates with autopsy report

Output : Death certificate signed with autopsy report

Requirements :  Death Certificate

Fees : None Required

Procedure Processing Time Responsible Person 1. Receiving / Recording of 5 mins. Clerk Documents 2. Evaluation of Autopsy report 15 mins. Medico-Legal Officer 3. Processing of Death Certificate 10 mins. Clerk 4. Reviewing of Death Certificate 2 mins. CHO/M.D.

DEATH CERTIFICATE City Health Services Department

Frontline Service : Death Certificate Issuance

Output : Death Certificate Issued

Requirements :  Filled up Data forms

Fees : None Required

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Procedure Processing Time Responsible Person 1. Interview 5 mins. Clerk 2. Recording (Actual Filling-up of 5 -10 mins Clerk Death Certificate) 3. Findings / Cause of Death & 5 -10 mins CHO / MHO Signing

HEALTH PERMIT City Health Services Department

Frontline Service : Issuance of Health Permit

Output : Health Card Issued

Requirements :  Laboratory (-) Results:  Chest X-ray,  Urinalysis and Fecalysis;  Hepatitis Screening

Fees : Free

Procedure Processing Time Responsible Person 1. Receiving / Recording of 5 mins. S.I Aide documents 2. Interview & Processing of 10 mins. Sanitary Inspector Requirements 3. Issuance of Sanitary Permits & 20 mins. Sanitary Inspector I.D's

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SANITARY PERMIT City Health Services Department

Frontline Service : Issuance of Sanitary Permit

Output : Sanitary Permit Issued

Requirements :  Complete documents from License

Fees : Based on Income of Company

Procedure Processing Time Responsible Person 1. Receiving / Recording of 5 mins. S.I Aide documents 2. Interview & Processing of 10 mins. Sanitary Inspector Requirements 3. Inspection of Establishment 4 hrs. Sanitary Inspector (for new ) On site Issuance of Sanitary Permits & I.D's (for new) 4. Issuance of Sanitary Permits & 10 mins. Sanitary Inspector I.D's (renewal)

DENTAL CHECK-UPS City Health Services Department

Frontline Service : Dental Check-up (Tooth Extraction)

Output : Dental Services given

Requirements :  Dental Record

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 Referral from Midwife  Cedula  Brgy. Clearance

Required:  Syringe/Needle  Anesthesia

Fees : None

Procedure Processing Time Responsible Person 1. Simultaneous Interview with 5 mins. Dental Aide the patient & Recording. 2. Actual Procedure 15 mins. / tooth City Dentist 3. Instructions & Giving of 5 mins. Pharmacy Aide Medicines

LABORATORY SERVICES City Health Services Department

Frontline Service : Laboratory Services

Output : Laboratory result issued, Patient Examined

Requirements :  Laboratory request  Specimens  Laboratory Result  Doctor’s Findings

Fee : None

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Procedure Processing Time Responsible Person 1. Receiving / Recording of 5 mins. Laboratory Aide documents 2. Interview with the patients. 5 mins. Laboratory Aide 3. Collection of specimens to be 20 mins. Med. Tech examined. 4. Actual Laboratory Examination 30 mins. Med. Tech 5. Actual Check-up & Evaluation of 15 - 30 mins MHO Patients 6. Diet Counseling (as needed) (if 10 mins Nutritionist-Dietician not proceed to No. 7) 7. Giving of Medicines 5 mins. Pharmacy Aide

OUT- PATIENT CONSULTATION SERVICES City Health Services Department

Frontline Service : Out- Patient Consultation Services

Output : Patient Examined & Evaluated

Requirements :

 Patient's Record

Fee : Donations

Procedure Processing Time Responsible Person 1. Receiving / Recording of 5 mins Nurse documents 2. Taking of Vital Signs (Temp., 5 mins Midwife/Nurse B.P, Wt, RR, PR)

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3. Actual Check-up & Evaluation 15 - 30 mins MHO of Patients 4. Diet Counseling (as needed) (if 10 mins. Nutritionist-Dietician not proceed to No. 5) 5. Giving of Medicines 5 mins Pharmacy Aide

FAMILY PLANNING City Health Services Department

Frontline Service : Availment of Family Planning Method

Output : Family Planning Services given

Requirements :  Family Planning Record

Fee : Donation

Procedure Processing Time Responsible Person 1. Receiving / Recording of 5 mins Midwife documents 2. Interview with the patient 5 mins Midwife / Nurse 3. Family Planning Counseling 10 mins. Midwife / Nurse 4. Actual Procedure (except Ligation 15 mins Midwife / Nurse & Vasectomy) 5. Giving of Family Planning 5 mins. Pharmacy Aide Commodities

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IMMUNIZATION SERVICES City Health Services Department

Frontline Service : Immunization Services

Output : Child Immunized Requirements :  Child Record

Fee : Donations

Procedure Processing Time Responsible Person 1. Receiving / Recording of 5 mins Midwife documents 2. Weighing and Temperature 10 mins. Midwife taking 3. Interview with the mother 5 mins. Midwife / Nurse 4. Health Education 10 mins. Midwife / Nurse 5. Actual procedure 10 mins. Midwife / Nurse 6. Giving of Medicines (if 5 mins Pharmacy Aide needed)

PRE- AND POST-NATAL SERVICES City Health Services Department

Frontline Service : Pre-Natal and Post- Natal Services

Output : Pre and Post-natal Services given

Requirements :  HBMR (Pre-natal) record

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Fee : Donations

Procedure Processing Time Responsible Person 1. Receiving / Recording of 5 mins. Midwife documents/ vital signs 2. Interview with pregnant 5 mins. Midwife mother 3. Actual Procedure (Maneuver) 10 mins. Midwife 4. Tetanus Toxoid Administration 5 mins. Midwife to patients ( if already given, proceed to No. 5) 5. Health Education 10 mins. Midwife 6. Giving of Vitamins 5 mins Pharmacy Aide

ANTI-TUBERCULOSIS City Health Services Department

Frontline Service : Availment of Anti- Tuberculosis Medicines- For Adult Dose

Output : Patient's Examined & Evaluated

Requirements :  Patient's Record  3 Sputum Specimens  Chest X-ray

Fees : Sputum Examination: Php 20/sputum

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Procedure Processing Time Responsible Person 1. Simultaneous Interview with 10 mins. NTP-DOTS Aide the patient & Recording 2. Submission & Examination of 7 days NTP-DOTS Med. Tech Sputum (3 specimens)

if Sputum Result is positive (+): proceed to No. 3 if Sputum Result is negative (-): proceed to No. 4 3. Intensive Phase Medicines 30 mins NTP-DOTS Coordinator given 4. For chest X-ray 1 day

if X-ray Result is negative (-): proceed to No. 5 if X-ray Result is positive (+): proceed to No. 6 5. Refer to specialist 6. Chest X-ray sent to Sta. Cruz 15 days TB Diagnostic Committee (Sta. Cruz) if X-ray Result is positive (+): proceed to No. 7 if X-ray Result is negative (-): proceed to No. 5 7. Intensive Phase Medicines 30 mins. given

ANTI-TUBERCULOSIS MEDICINE (CHILDREN) City Health Services Department

Frontline Service : Availment of Anti- Tuberculosis Medicines TB on Child

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Output : Patient Examined & Evaluated

Requirements :  Patient's Record & Chest X-ray

Fee : PPD Testing: Php 30.00

Procedure Processing Time Responsible Person 1. Simultaneous Interview with 15 mins. NTP-DOTS Coordinator the guardian & recording 2. Perform PPD testing 5 mins. NTP-DOTS Coordinator 3. PPD Reading after 3 days ( 5 NTP-DOTS Coordinator mins) 4. Enrollment of the patient to 30 mins. NTP-DOTS Coordinator the program

a. Giving of relevant information on side effects of drug. b. Instruction of drug dosage. c. Giving of Health education. d. Reminder on the regular monthly follow-up & re-supply of drugs. 5. Giving of medicines 3 - 5 mins. NTP-DOTS Aide

NEWBORN SCREENING City Health Services Department

Frontline Service : Newborn Screening for Infant 48 – 72 hours old

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Requirements :  Infant 48 – 72 hours old

Fees : Donations

Procedure Processing Time Responsible Person 1. Receiving and recording of 5 mins. Coordinator documents 2. Interview with parents/ 5 mins. Coordinator guardian 3. Health information/ 15 mins. Coordinator discussion of the 5 disorders that can be screened 4. Heel prick and drying of the 15 mins Coordinator filter card 5. Actual procedure 4 hours Coordinator 6. Releasing of results 5 mins. Coordinator 7. Assisting patients with 1 day Coordinator positive screening results

ANIMAL BITE TREATMENT CENTER City Health Services Department

Frontline Service : Immunization of Animal Bite Patient

Output : Animal Bite Patient immunized

Requirements :  Referral form from respective medico-officer For indigent:  Brgy. Investigation report A Guidebook of the City of Calamba’s Frontline Services 195

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 Brgy. Clearance  Cedula

Fees : Php 500 for every 4 injections shouldered by pet owner and not indigent patient

Procedure Processing Time Responsible Person 1. Simultaneous interview with 3 mins Rabies Coordinator – the patient and recording Nurse 2. Health information and 5 mins Nurse discussion about rabies injection and schedule 3. Injection Proper 5 mins Trained Nurse – Rabies Coordinator/ Trained doctor

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CITY HUMAN RESOURCE MANAGEMENT OFFICE

 Processing of Job Applications  Student Internship Program (On-the-job training)  Application for Leave of Absence  Issuance of Certificates/Service Records  Issuance of Certified Copies of Documents  Preparation of Payroll for Overtime Services  Processing of Pay Slip Request  Application for Government Employee Identification Card  Printing of Attendance Sheets Derived from Biometric Machines as Basis for Rendered Overtime Services and such other Purposes  Confirmation of GSIS Loan Application  Processing of Pag-Ibig Loan Application  Processing of CSC Examination Application  Counseling / Assistance on Civil Service Matters

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PROCESSING OF JOB APPLICATIONS City Human Resource Management Office – Personnel Transactions

Frontline Service : Processing of Job Applications for Employment in the City Government of Calamba

Output : Processed Job Applications and Written Examination with Results

Requirements :  Application Letter;  Accomplished Employment Application Form (CHRM Form No.100)  Bio-data/Resume or Curriculum Vitae with latest passport size picture (must have a hand-held name tag while the picture is being taken)  Academic Credentials (Diploma, Transcript of Records, etc.);  Certificate of Civil Service Eligibility (if any); and  Other relevant documents ( e.g. Training Certificates, PRC Registration Certificate, License I.D. etc.) Note: Documents must be duly certified and authenticated upon submission

Duration : 2 hours and 44 minutes (from submission of requirements until the release of written examination result)

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Schedule of Availability of Service: Monday – Friday/8:00 am – 12:00 noon, 1:00 pm – 5:00 pm

Responsible Procedure Processing Time Person 1. Check job vacancies posted in three conspicuous places within the vicinity of the City Government of Calamba (CHRMO’s Bulletin, Public Market, City Plaza) Job vacancies may also be seen at the Civil Service Commission (CSC) Bulletin located at the CSC Field Office, Sta. Cruz, Laguna)

2. Submit duly accomplished 3 minutes S. Liquido – Employment Application Form Admin. Officer IV (CHRM Form No 100) together with the letter of application and other documentary requirements to the Personnel Evaluation, Testing, and Placement Section

3. Sign the Applicant’s Log book 1 minute S. Liquido – Admin. Officer IV 4. Wait for the schedule of 5 minutes B. Domingo – preliminary interview and Admin. Officer V written examination A. Caraan –

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Admin. Officer IV

5. Undergo preliminary interview 15 minutes B. Domingo – Admin. Officer V A. Caraan – Admin. Officer IV

6. Take the written examination. 2 hours B. Domingo – Applicant must meet the Admin. Officer V required passing score to A. Caraan – qualify for the screening of Admin. Officer IV Personnel Selection Board (PSB)

7. Wait for the result of the 20 minutes B. Domingo – examination Admin. Officer V A. Caraan – Admin. Officer IV

8. Wait for the notice of PSB 3 days – 1 week B. Domingo – Screening schedule and Admin. Officer V subsequent notice if placed or not A. Caraan – Admin. Officer IV *Employment Application Form (CHRMO Form No. 100) can be accessed at the receiving area free of charge

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STUDENT INTERNSHIP PROGRAM/ ON-THE-JOB TRAINING (OJT) City Human Resource Management Office – Personnel Transactions

Frontline Service : Student Internship Program/ OJT

Output : On-the-job Training for Students under College Level and Vocational Courses

Requirements :  Student Internship Program (SIP) Application Form (CHRM Form No. 101)  Letter of Request/Recommendation from the College Director/ University Chancellor (addressed to the City Mayor, thru the CHRM Officer)  Training Design/Module  Resume with latest 2x2 picture  Photocopy of Registration Form  Training Liability Waiver  1X1 Picture for ID (taken within last six months)

Duration : 1 hour and 30 minutes

Schedule of Availability of Service: Monday – Friday/8:00 am – 12:00 noon, 1:00 pm – 5:00 pm

Procedure Processing Time Responsible Person 1. Fill out the SIP 3 minutes S. Liquido – application form and Admin. Officer IV present it to the receiving clerk along with other documentary

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requirements enclosed in a long white folder

2. Prepare for a one-on-one 15 minutes B. Domingo – interview Admin. Officer V A. Caraan – Admin. Officer IV

3. Wait for the notice of B. Domingo – orientation schedule Admin. Officer V through SMS, phone call A. Caraan – or email within 1-2 days Admin. Officer IV after the interview

4. Attend the scheduled 1 hour F. Galang – orientation to learn the Admin. Officer V details and extent of SIP, M. Araneta – internal policies and Guidance Specialist guidelines, office decorum, and other I standard operating R. Salisi – procedures. “No Admin. Officer IV orientation attendance, no on-the-job training” policy shall be implemented

5. Proceed to the office or 10 minutes F. Galang – to the training area Admin. Officer V where you will be M. Araneta – assigned. Guidance Specialist I

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R. Salisi – Admin. Officer IV *Student Internship Program Application Form can be accessed at the receiving area free of charge

APPLICATION FOR LEAVE OF ABSENCE City Human Resource Management Office – Personnel Transactions

Frontline Service : Processing Application for Leave of Absence

Output : Processed CSC Form No. 6

Requirements :  CHRM Form No. 102 (Leave of Absence Application Form)  CSC Form No. 6 – duplicate copies Additional requirements:  Medical Certificate – for sick leave exceeding five (5) or more consecutive days  Discharged summary and other medical records if hospitalized  Solo Parent ID from DSWD for solo parent leave  Clearance from money and/or property accountabilities (if leave will last for 30 or more calendar days)  Other documentary requirements depending on the type of leave being applied

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Duration : 20 minutes

Schedule of Availability of Service: Monday – Friday/8:00 am – 12:00 noon, 1:00 pm – 5:00 pm

Procedure Processing Time Responsible Person 1. Fill out CHRM Form No. 102 1 minute S. Liquido – and submit it to the receiving Admin. Officer IV clerk. Attach supporting documents if necessary

2. Wait for the application of 15 minutes B. Domingo – leave to be processed and Admin. Officer V certified 3. Sign the processed CSC Form 2 minutes B. Domingo – No. 6 Admin. Officer V CHRM Officer 4. Sign the logbook and receive 1 minute B. Domingo – the document Admin. Officer V

5. Submit the processed CSC 1 minute B. Domingo – Form No. 6 to your respective Admin. Officer V Department Head for approval *Forms are available at the receiving area free of charge

ISSUANCE OF CERTIFICATES AND SERVICE RECORDS City Human Resource Management Office – Personnel Transactions

Frontline Service : Issuance of Certificates and Service Records A Guidebook of the City of Calamba’s Frontline 204 Services

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Output : Certificates and Service Records

Requirements : Certification / Authentication Request Form (CHRM Form No. 103) Duration : 15 minutes

Schedule of Availability of Service: Monday – Friday/8:00 am – 12:00 noon, 1:00 pm – 5:00 pm

Procedure Processing Time Responsible Person 1. Accomplish the CHRM Form 2 minutes S. Liquido – No. 104 and present it to the Admin. Officer IV receiving clerk 2. Wait while the request is being 10 minutes A. Caraan – processed Admin. Officer IV CHRM Officer 3. Sign the logbook 2 minutes A. Caraan – Admin. Officer IV

4. Receive the certificate / service 1 minute A. Caraan – record Admin. Officer IV *Certification/Authentication Request form can be accessed at the receiving area free of charge

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ISSUANCE OF CERTIFIED COPIES OF DOCUMENTS (APPOINTMENT, SERVICE RECORD, PDF, SALN, ETC.) City Human Resource Management Office – Personnel Transactions

Frontline Service : Issuance of Certified Copies of Documents (Appointment, Service Record, PDF, SALN, etc.)

Output : Certified Copies of Appointment, Service Record, Leave Credits, PDF, SALN, etc. Who may avail of the service?

CHRM records may only be accessed by: 1. Any requesting party as it pertains to his personal records; 2. The Head of the Agency or Department Head to which the employee concerned belongs; 3. Courts and administrative bodies exercising quasi-judicial and/or investigative functions by means of the compulsory process of subpoena duces tecum, in aid to the determination or resolution of pending cases; and 4. Such other officials or entities duly authorized by competent authorities.

Requirements :  Certification / Authentication Request Form (CHRM Form No. 103)

Duration : 20 minutes

Schedule of Availability of Service: Monday – Friday/8:00 am – 12:00 noon, 1:00 pm – 5:00 pm

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Procedure Processing Time Responsible Person 1. Fill out CHRM Form No. 104 3 minutes S. Liquido – and present it to the receiving Admin. Officer IV clerk 2. Wait while the request is being 10 minutes A. Caraan – processed Admin. Officer IV

CHRM Officer 3. Sign the logbook 1 minute A. Caraan – Admin. Officer IV 4. Receive the certified / 1 minute A. Caraan – authenticated document Admin. Officer IV *Certification / Authentication Request Form can be accessed at the receiving area free of charge

PREPARATION OF PAYROLL FOR OVERTIME SERVICES City Human Resource Management Office – Personnel Transactions

Frontline Service : Preparation of Payroll for Overtime Services

Output : Payroll for Overtime Services

Requirements :  Letter from the Chief Executive and/or his duly authorized representative authorizing the conduct of overtime services  Letter from the Department Head justifying the rendered overtime services  Accomplishment Report of the overtime service rendered  Attendance Sheets from finger print scanner

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 *Requisition slip (CHRMO Form No. 104) Duration : 45 minutes

Schedule of Availability of Service: Monday – Friday/8:00 am – 12:00 noon, 1:00 pm – 5:00 pm

Procedure Processing Time Responsible Person 1. Fill out requisition slip and 3 minutes S. Liquido – submit the required Admin. Officer IV documents to the receiving clerk 2. Wait for the payroll to be 35 minutes M. Aguila – processed Admin. Asst. V E. Cuevas – Admin. Asst. V I. Saturno – Admin. Aide VI CHRM Officer 3. Sign the log book 2 minutes M. Aguila – Admin. Asst. V E. Cuevas – Admin. Asst. V I. Saturno – Admin. Aide VI 4. Receive the payroll and 5 minutes M. Aguila – present it to the concerned Admin. Asst. V Department Head for E. Cuevas – signing Admin. Asst. V I. Saturno – A Guidebook of the City of Calamba’s Frontline 208 Services

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Admin. Aide VI

*Requisition slip may be accessed at the receiving area free of charge

PROCESSING OF PAY SLIP REQUEST City Human Resource Management Office – Personnel Transactions

Frontline Service : Processing Pay Slip Request

Output : Pay Slip

Requirements :  Requisition slip (CHRM Form No. 104)

Duration : 8-10 minutes

Schedule of Availability of Service: Monday – Friday/8:00 am – 12:00 noon, 1:00 pm – 5:00 pm

Procedure Processing Time Responsible Person 1. For walk-in, fill out requisition 1 minute S. Liquido – slip and present it to the Admin. Officer IV Receiving Clerk

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For phone call, look for the (2 minutes) person in charge to process your pay slip and provide necessary details:

. Full Name, Position, Office, and the month of pay slip being requested 2. Wait for the pay slip to be 5 minutes M. Aguila – processed (walk-in) Admin. Asst. V

CHRM Officer 3. Sign the log book 1 minute M. Aguila – Admin. Asst. V

4. Receive the pay slip. 1 minute M. Aguila – For request via phone call, fill Admin. Asst. V out the requisition slip first and sign the log book before claiming the pay slip *Requisition slip can be accessed at the receiving area free of charge

APPLICATION FOR CALAMBA CITY GOVERNMENT EMPLOYEE IDENTIFICATION CARD City Human Resource Management Office – Personnel Transactions

Frontline Service : Processing of Application for Calamba City Government Employee Identification Card

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Output : Calamba City Government Employee Identification Card

Requirements :  One (1) 1X1 Picture (taken within the last six months)  *Requisition slip (CHRM Form No. 104)  Letter of Affidavit (if applying as replacement for lost ID card)

Duration : 28-30 minutes Schedule of Availability of Service: Monday – Friday/8:00 am – 12:00 noon, 1:00 pm – 5:00 pm

Procedure Processing Time Responsible Person 1. Fill out requisition slip and 1 minute S. Liquido – present it to the receiving Admin. Officer IV clerk For lost ID, attach the letter of affidavit of loss 2. Wait for the processing of 10 minutes F. Galang – identification card Admin. Officer V

3. ID Card will be brought to the 15 minutes F. Galang – Mayor’s Office for signing by Admin. Officer V the Chief Executive or his duly authorized representative 4. Sign the logbook 1 minute F. Galang – Admin. Officer V 5. Receive the ID card 1 minute F. Galang – Admin. Officer V

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*Requisition slip can be accessed at the receiving area free of charge

PRINTING OF ATTENDANCE SHEETS DERIVED FROM BIOMETRICS SCANNER AS BASIS FOR RENDERED OVERTIME SERVICES AND SUCH OTHER PURPOSES City Human Resource Management Office – Personnel Transactions

Frontline Service : Printing of Attendance Sheets Derived from Biometrics Machine

Output : Attendance Sheets Derived from Biometrics Machine

Requirements :  Requisition Slip (CHRM Form No. 104)

Duration : 20 minutes

Schedule of Availability of Service: Monday – Friday/8:00 am – 12:00 noon, 1:00 pm – 5:00 pm

Procedure Processing Time Responsible Person 1. Fill out the requisition slip and 2 minutes S. Liquido – present it to the receiving Admin. Officer IV clerk 2. Wait for the attendance 15 minutes A. Ballo – sheets to be printed out from Admin. Asst. II the biometrics machine CHRM Officer

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3. Sign the log book 2 minutes A. Ballo – Admin. Asst. II 4. Receive the attendance 1 minute A. Ballo – sheets Admin. Asst. II *Requisition slip can be accessed at the receiving area free of charge

CONFIRMATION OF GSIS LOAN APPLICATION (Policy, Emergency, Regular, Conso) City Human Resource Management Office – Career Planning and Personnel Assistance

Frontline Service : GSIS Loan Confirmation

Output : Confirmed GISIS Loan Application

Requirements :  GSIS Loan Confirmation Request Slip (CHRMO Form No. 105)  Latest Pay slip

Duration : 8 minutes Schedule of Availability of Service: Monday – Friday/8:00 am – 12:00 noon, 1:00 pm – 5:00 pm

Procedure Processing Time Responsible Person 1. Fill out GSIS loan 1 minute S. Liquido – confirmation request Admin. Officer IV, slip then present it to the receiving clerk

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2. Wait for the 5 minutes C. Mandigma – confirmation request to Admin. Officer V, be processed AAO 3. Sign the log book 1 minute C. Mandigma – Admin. Officer V, AAO 4. Receive the return slip 1 minute C. Mandigma – Admin. Officer V, AAO *GSIS Loan Confirmation Request Slip can be accessed at the receiving area free of charge

PROCESSING OF PAG-IBIG LOAN APPLICATIONS (Multi-purpose, Housing) City Human Resource Management Office – Career Planning and Personnel Assistance

Frontline Service : Pag-Ibig Loan Processing

Output : Processed Pag-Ibig Loan Application

Requirements :  Official Pag-Ibig Loan Application Form  *Pag-Ibig Loan Application Request Slip (CHRM Form No. 106)  Service Record  Latest Pay Slip Duration : 8 minutes A Guidebook of the City of Calamba’s Frontline 214 Services

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Schedule of Availability of Service: Monday – Friday/8:00 am – 12:00 noon, 1:00 pm – 5:00 pm

Procedure Processing Time Responsible Person 1. Fill out the Pag-Ibig Loan 1 minute S. Liquido – Admin. Processing Request Slip and Officer IV present it to the receiving clerk 2. Accomplish Pag-Ibig Loan 2 minutes C. Mandigma – Admin. Application Form and Officer V attach the supporting S. Liquido – documents Admin. Officer IV, AAO 3. Submit duly accomplished 2 minutes C. Mandigma – Admin. form together with the Officer V attached requirements to S. Liquido – the person in charge Admin. Officer IV, AAO

4. Sign the log book 1 minute C. Mandigma – Admin. Officer V S. Liquido – Admin. Officer IV, AO *Pag-Ibig Loan Application Request Slip can be accessed at the receiving area free of charge

PROCESSING OF CIVIL SERVICE EXAMINATION APPLICATIONS City Human Resource Management Office – Career Planning and Personnel Assistance

Frontline Service : Civil Service Examination Processing

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Output : Processed Civil Service Examination Application

Who may avail of the service: 1. Filipino Citizen, at least 18 years old, and of good moral character. 2. Has no criminal record or has not been convicted by final judgment of an offense or crime involving moral turpitude. 3. Has not been dishonorably discharged from military service or dismissed for cause from any civilian position in the government. 4. Has not taken the same level of career service examination within three (3) months from the last examination taken. 5. Has not failed the same level of exam for four times since October 2002 OR has served the two-year prescriptive period after failing the same level of examination for four times since October 2002. Requirements :  Fully accomplished application form (CS Form No. 100 Revised 2008)  Four (4) copies of identical pictures with specifications as follows:  1.5 inches x 2 inches  colored or black-and-white, any background  printed on quality photo paper  close-up shot (shoulder level up)  with full name tag (first name, middle initial, last name, extension (e.g. Jr., Sr.)

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 name tag should be hand-held while the picture is being taken, and not computer-generated  taken within the last three (3) months prior to filing of application  Original and photocopy of valid ID  Requisition slip (CHRM Form No. 107)

Duration : 15 minutes

Schedule of Availability of Service: Monday – Friday/8:00 am – 12:00 noon, 1:00 pm – 5:00 pm

Procedure Processing Time Responsible Person 1. Fill out the requisition 2 minutes S. Liquido – slip and present it to Admin. Officer IV the receiving clerk

2. Accomplish the CS 3 minutes C. Mandigma – Form No. 100 (Revised Admin. Officer V 2008), attach picture S. Manaig – and photocopy of valid Admin. Officer IV ID

3. Submit the fully 5 minutes C. Mandigma – accomplished form Admin. Officer V with pictures and S. Manaig – photocopy of valid ID Admin. Officer IV

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4. Pay the required 1minute C. Mandigma – examination fee Admin. Officer V S. Manaig – Admin. Officer IV

5. Sign the log book 2 minutes C. Mandigma – Admin. Officer V S. Manaig – Admin. Officer IV

6. Receive return slip and 2 minutes C. Mandigma – take note of final Admin. Officer V instructions S. Manaig – Admin. Officer IV *Forms are available at the receiving area free of charge

COUNSELING/ASSISTANCE ON CIVIL SERVICE MATTERS City Human Resource Management Office – Career Planning and Personnel Assistance

Frontline Service : Counseling/ Assistance on Civil Service Matters

Output : Counsel/ Assistance Requirements :  Accomplished *Customer Information Sheet (CHRM Form No. 108)

Duration : 30 minutes for simple requests 1 hour and 30 minutes for reports which A Guidebook of the City of Calamba’s Frontline 218 Services

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need to be referred to other agencies

Schedule of Availability of Service: Monday – Friday/8:00 am – 12:00 noon, 1:00 pm – 5:00 pm

Procedure Processing Time Responsible Person 1. Fill out Customer Information 2 minutes S. Liquido – Sheet (CIS) Admin. Officer IV

2. Proceed to Personnel 2 minutes M. Araneta – Assistance Section Guidance Service Specialist I

3. Explain your inquiry and other 25 minutes L. Gonzales – related civil service matters Supervising Admin. Officer M. Araneta – Guidance Service Specialist I

4. Sign the log book 1 minute L. Gonzales – Supervising Admin. Officer M. Araneta – Guidance Service Specialist I 5. For reports which need further 1 – 1 ½ hours L. Gonzales – study, referral letter/memo to Supervising Admin. Officer agency concerned shall be sent M. Araneta – for information, appropriate Guidance Service Specialist I action or comment *Customer Information Sheet can be accessed at the receiving area free of charge

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CITY HOUSING AND SETTLEMENTS DEPARTMENT

 Issuance of Building Permit (BP-220)

 Issuance of Certificate of Final Electrical Inspection (CFEI)

 Issuance of Building Occupancy Permit (BP-220)

 Settlements Planning And Services

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ISSUANCE OF BUILDING PERMIT (BP-220) City Housing and Settlements Department

Frontline Service : Issuance of Building Permit (BP-220)

Output : Building Permit (BP-220)

Requirements :

 Accomplished prescribed application form/s

 In case of applicant is the registered owner of the lot:

 3 copies of Certified true copy of TCT/OCT, on file with the Register of Deeds;  3 copies of Tax Declaration; and  3 copies of Current Real Property Tax Receipt

 In case the applicant is not the registered owner of the lot:

 3 copies of Contract of Lease, or Deed of Absolute Sale

 3 copies of Barangay Clearance for Building Permit from the barangay where the structure will be constructed

 Three (3) sets of survey plans, design plans, specifications, bill of materials and other documents prepared, signed and sealed over printed names of the duly licensed and registered professionals as well as the owner/applicant:

 Geodetic engineer, in case of lot survey plans;

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 Architect, in case of architectural documents (in case of architectural interior/interior design documents, either an architect or interior designer may sign;  Civil Engineer, in case of civil/structural documents/computation/analysis;  Professional electrical engineer, in case of electrical documents;  Sanitary engineer/Master Plumber, in case of plumbing documents;  Three (3) copies of Locational Clearance exemption  Three (3) copies of Fire Clearance

Note: 3. Submit photocopies of PTR and PRC ID of professionals who sign the plans and application forms 4. Show originals PTR and PRC ID for verification

To facilitate the processing of documents, please check compliance of the following before submitting plans and pertinent documents to the Housing and Settlements Department

5. Requirements of the National Building Code of the Philippines 6. Compliance with BP 344 (Accessibility Law) 7. Fire Code Requirements 8. All application forms and letters must be properly filled up with all the required information and signature.

Special Power of Attorney shall be required if the owner is not the signatory to the application forms, plans and other pertinent documents.

Schedule of Availability of Service:

Site Inspection :

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Mondays to Fridays, 1:00 pm to 4:00 pm

Processing of Documents : Mondays to Fridays, 8:00 am to 11:00 am

Fees : Based on Housing and Land Use Regulatory Board (HLURB)

Procedures Processing Time Responsible Person 1. Pre-checking of Plans and Housing and Homesite documents. Present plans and Regulations Officer IV required supporting 20 minutes documents for initial verification of the requirements. Site Inspection. Get endorsement to other offices/agencies as needed. -CPDO-Locational Clearance 2. Submission of Requirements 15 minutes Housing and Homesite Submit plans and required Regulations Officer IV supporting documents and clearances from other offices/agencies. 3. Review/Evaluation/Assessment Housing and Homesite of document/plans: 1 day Regulations Officer IV *CIVIL/STRUCTURAL and Housing and *SANITARY Homesite Regulations *ELECTRICAL Officer II

Inquire on the status of the application after one (1) day.

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Make the necessary corrections if there are deficiencies, then submit lacking documents/corrected plans for review. 4. Approval of the Order of 15 minutes CTO Payment. Payment at the Treasury and submission of Official Receipt (OR). Fire Department in return for Fire Code Clearance (FCC).

5. Approval of electrical plans. (Provide photocopy OR and FCC.) 6. Sorting of Building Permit Documents/File/Recording for Approval of the Department 20 minutes Head Provide Building Permit number. 7. Endorsement of the approval of Building Permit by CHSD to 1 day Mayor’s Office (M. O.) 8. Receiving and Recording of the approved Building Permit 5 minutes from Zoning Administrator/ Mayor. 9. Releasing of the Approved 5 minutes Building Permit.

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ISSUANCE OF CERTIFICATE OF FINAL ELECTRICAL INSPECTION (CFEI) City Housing and Settlements Department

Frontline Service : Issuance of Certificate of Final Electrical Inspection (CFEI)

Output : Certificate of Final Electrical Inspection (CFEI)

Schedule of Availability of Service : Site Inspection : Tuesdays to Fridays, 10:00 am to 3:00 pm

Processing of Documents : Mondays, 8:00am to 5:00pm

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Tuesdays to Fridays, 8:00 to 10:00 am and 3:00 to 5:00 pm Fees : Based on National Building Code

Procedures Processing Time Responsible Person 1. Issuance of Wiring Permit 10 minutes Housing and Homesite Regulations Officer II

2. Checking of required documents 20 minutes Housing and Homesite required for C.F.E.I. Regulations Officer II 3. Site Inspection After submission and Evaluation Housing and Homesite of requirements to the Electrical 1 day Regulations Officer II Inspector, the same will conduct the site inspection of the clients’ application for electrical inspection 4. Inspection Report and correction of submitted documents. After the result of the Housing and Homesite inspection, owner of applications Regulations Officer II with insufficient documents will 30 minutes be informed to comply with the needed documents. Those applications with complete documents and complied with HLURB standards will be processed. 5. Order of Payment/Payment of Fees/Submission of Official Receipt Department Head Once all the requirements have 20 minutes

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been complied with, secure an approved Order of Payment and then proceed to the City Treasurer’s Office (CTO) for payment of the required fees. Go back to the electrical inspector and present the OR. 6. Processing of C.F.E.I. Process/ sign the C.F.E.I for the 5 minutes Housing and Homesite approval of the CHSD Head. Regulations Officer II

7. Approval of the C.F.E.I 2 minutes Department Head

8. Release of C.F.E.I. Housing and Homesite Recording and Release of the Regulations Officer II approved C.F.E.I. 1 hour Applicants will be given a Admin Aide IV confirmation receipt of the C.F.E.I., and then the admin aide IV will submit the approved C.F.E.I. to MERALCO.

ISSUANCE OF BUILDING OCCUPANCY PERMIT (BP-220) City Housing and Settlements Department

Frontline Service : Issuance of Building Occupancy Permit/Structure Certificate of Use Output : Applicants for Building Occupancy Permit/Structure Certificate of Use Requirements :

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 Certificate of Completion Form  Approved Plan  Photocopy of PRC & PTR of all signing Engineers  Photocopy of Building Permit/Electrical/Sanitary permit (back to back)

Schedule of Availability of Service:

Site Inspection :

Mondays to Fridays, 1:00 to 4:00 pm

Processing of Documents :

Mondays to Fridays, 8:00 am To 12:00 pm

Fees : Based on the National Building Code of the Philippines

Procedure Processing Time Responsible Person 1. Submission and verification of 5 minutes Housing and Homesite Requirements Regulations Officer IV

2. Evaluation of submitted 5 minutes Housing and Homesite documents Regulations Officer IV

- Evaluates the submitted documents, if complete,

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prepares for site inspection. 3. Site Inspection 1 day Housing and Homesite Regulations Officer IV - Conducts site inspection of the structure being applied for Occupancy Permit. 4. Preparation of Inspection Report Housing and Homesite 30 minutes Regulations Officer IV

5. Signing of Occupancy Department Head Permit/Certificate of use and 5 minutes assessment of order of payment.

6. Approval of order of Payment/Payment of 1 minute Department Head Fees/Submission of Official Receipt Once order of payment has been approved, then proceed to City Treasurer’s Office (CTO) for payment of the required fees. 7. Secure Fire Inspection Certificate Fire Department Chief After payment of fees, photocopy the OR and proceed to Fire Department to secure Fire Inspection Certificate. 8. Recording of Occupancy Housing and Homesite permit/Certificate of Use Regulations Officer IV Once obtained the FCC from Fire 2 minutes Admin Aide VI and Department, the photocopies of Admin Aide IV OR, FCC and the Occupancy A Guidebook of the City of Calamba’s Frontline Services 229

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Permit/Certificate of Use will be recorded. 9. Approval of Occupancy Permit/Certificate of Use 3 minutes Department Head

- Approves the Occupancy Permit/Certificate of Use and returned it to administrative staff for release. 10. Recording and Releasing 3 minutes Housing and Homesite Regulations Officer IV Admin Aide VI and Admin Aide IV

SETTLEMENTS PLANNING AND SERVICES City Housing and Settlements Department

Frontline Service : Settlements Planning and Services

Output : Housing Project

Requirements :  Valid ID  Tag number or Census number  Application Form duly notarized  Picture  Birth Certificate  Marriage contract  Community Tax Certificate

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Procedure Processing Time Responsible Person 1. Issuing application form and 20 minutes Housing and Homesite checklist of requirements Regulations Officer I (including interview of Administrative Assistant V would- be beneficiaries). Admin Aide VI Admin Aide IV 2. Review and verification of the 20 minutes Housing and Homesite completeness of the Regulations Officer V submitted documents Housing and Homesite (including interview of would- Regulations Officer IV be beneficiaries). Housing and Homesite Regulations Officer II 3. Pre-approving the application 5 minutes Department Head forms as to completeness and for endorsement.

4. Endorsing the application 5 minutes Department Head forms including all the requirements to the approving body. 5. Drafting of Loan Agreements. 30 minutes Housing and Homesite Regulations 6. Facilitating the signing of the Officer V contract(including the Housing and Homesite explanation of the contract to Regulations Officer IV the beneficiaries ) Housing and Homesite

Regulations Officer II Housing and Homesite Regulations Officer I and

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Admin Assistant V

7. Endorsing the Loan 5 minutes Department Head Agreement and all the supporting documents to the CUDHB/Mayor/SP. 8. Recording/Filing of all Loan 10 minutes Housing and Homesite Agreements and documents. Regulations Officer I and Admin Assistant V

Note: Processing time starts when the applicant has been interviewed by the department’s staff. The time that has been consumed by the applicant while waiting for his turn is considered as waiting time.

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INFORMATION, INVESTMENT PROMOTIONS AND EMPLOYMENT SERVICES OFFICE

 Order of Payment  Mayor’s Clearance  For Local Employment  Endorsement and Referral Letter  Labor Market Information  Solicitation and Posting of Job Vacancies  Mass Hiring . Local Employment . Overseas Employment(SRA)  Job Fair  Special Program for the Employment of Students (SPES)  Registration of New Enterprises  Registration of Existing Enterprise  Information Services  Mobile Passport Project

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ORDER OF PAYMENT Information, Investment Promotion and Employment Services Office

Frontline Service : Issuance of Order of Payment

Output : Issued Order of Payment

Requirements :  For Calamba residents  Residence Certificate  Barangay Clearance

 For Non-Calamba residents  NBI or Police Clearance from his/her respective town or city  Endorsement letter from his/her respective PESO Manager or  Municipal/City Mayor

 Additional Requirements for KTV Bars/Pub Houses  Authenticated Birth Certificate  Health Card and VDRL

 Additional Requirements for those below 18 years old  Working Permit from DOLE RO4

Procedure Processing Time Responsible Person 1. Determine the needs of the 1-2 mins. IIPESO Staff client 2. Submit requirements to the 1-2 mins. IIPESO Staff

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IIPESO Staff for verification 3. Issued order of payment 1-2 mins. IIPESO Staff 4. The client will proceed to Treasury Staff Treasury Office

MAYOR’S CLEARANCE FOR LOCAL EMPLOYMENT Information, Investment Promotions and Employment Services Office

Frontline Service : Issuance of Mayor’s Clearance

Output : Issued Mayor’s Clearance

Requirements :  For Calamba residents  Residence Certificate  Barangay Clearance

 For Non-Calamba residents  NBI or Police Clearance from his/her respective town or city  Endorsement letter from his/her respective PESO Manager or Municipal/City Mayor

 Additional Requirements for KTV Bars/Pub Houses  Authenticated Birth Certificate  Health Card and VDRL

 Additional Requirements for those below 18 years old

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 Working Permit from DOLE RO4  Additional Requirements for DepEd(LSB) and Contractual employees  Contract  Additional Requirements for City Employee  Office Order/ Appointment

Procedure Processing Time Responsible Person 1. Follow procedures 1-4 in 1-2 mins. IIPESO Staff securing order of payment 2. The Client will proceed to PNP Station and Municipal Trial Court 3. Upon completion of PNP 5 mins. IIPESO Staff and Court Clearances, photocopy each document and submit to the receiving clerk 4. Fill-up the Mayor’s 1-2 mins. clearance application form 5. Return filled-up form to IIPESO Staff the receiving clerk and NMRS form will be provided 6. Prepare the Mayor’s 5 mins. IIPESO Staff Clearance 7. Client signed and affixed 2 mins. thumb mark

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8. Clearance verified 3-5 mins. Department Head/Authorized representative 9. Clearance approved 5 minutes City Administrator or his authorized representative 10. Release Mayor’s 2 mins. IIPESO Staff Clearance

ENDORSEMENT AND REFERRAL LETTER Information, Investment Promotions and Employment Services Office

Frontline Service : Issuance of IIPESO Endorsement, referral Letter

Output : Referral/Endorsement Letter issued to client or applicant

Requirements : For Calamba residents:

 Diploma or TOR/ Barangay Clearance/Residence Certificate

For Non-Calamba residents:

 Diploma/TOR, Endorsement Letter from his/her Respective PESO Manager or City/Municipal Mayor

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Procedure Processing Time Responsible Person 1. Determine client’s need 3 mins. IIPESO Staff 2. Preliminary interview 5 mins. Labor & Employment Officer 3. Registration 5-10 mins. Labor & with Job Fair ID – logbook Employment Officer without Job Fair ID-fill-up NMRS Form 4. Assessment of the client for 5 mins. Labor & Employment Guidance Employment Officer 5. Job Matching 5 mins. Referral & With available job vacancies Placement Officer Self –searching (Phil-jobnet)

6. Prepare referral or endorsement 1 min. IIPESO Staff letter to employer/agency for vocational training 7. Signed referral letter 1 min. Dept. Head/Authorized representative 8. Job applicant will submit referral letter to company

LABOR MARKET INFORMATION Information, Investment Promotions and Employment Services Office

Frontline Service : Labor Market Information A Guidebook of the City of Calamba’s Frontline 238 Services

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Output : Assisted employers and referred applicants

Requirements :  Request letter and job vacancies

Procedure Processing Time Responsible Person 1. Employer will submit request 5 mins. letter and job vacancies Labor and Employment Officer 2. Provide the registry of 5 mins. Labor and workers Employment Officer/ Assistant 3. a. Company representative 30 mins. – 1 hr. Company will select and copy the names representative of qualified applicants in a prescribed form 3. b. Explain and assist the employer to register in the Philjobnet for the searching of the applicants and posting of job 30 mins. Labor & vacancies. Employment Section 4. Signed the prescribed form 2 mins. Labor and which served as referral Employment Officer 5. Provide copy for the employer 2 mins. Employment Section and PESO file

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SOLICITATION AND POSTING OF JOB VACANCIES Information, Investment Promotions and Employment Services Office

Frontline Service : Solicitation/Posting of Job Vacancies

Output : Solicited and posted job vacancies

Requirements :  List of job vacancies/ job orders  Contact person and contact number of company’s HR

Additional requirements  Recruitment agencies  (local ) - permit from DOLE  (Overseas)- permit from POEA

Procedure Processing Time Responsible Person 1. Employer will submit quantity 5 mins Labor & Employment and qualifications of job openings Section

2. Record and post job vacancies Labor & Employment 5 mins. Section

MASS HIRING (LOCAL EMPLOYMENT) Information, Investment Promotions and Employment Services Office

Frontline Service : Mass Hiring (Local Employment) Output : Conducted Mass Hiring A Guidebook of the City of Calamba’s Frontline 240 Services

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Requirements :  List of Job Vacancies  Promotional materials

 Additional Requirements for manpower agencies:  Agency Profile  Permit from DOLE  Job orders/endorsement letter from the company  Coordination with host barangay (if to be conducted in  the barangay)

Procedure Processing Time Responsible Person 1. Company's/agency's 5 mins(at least Dept. Head/ Referral request two weeks and Placement before the target Officer sched)

2.. approved the conduct 5 mins. Dept. Head/ of Mass Hiring Supervising LEO

2 weeks before 3. conduct massive the Mass Hiring information campaign

4. MASS HIRING PROPER 5 mins. IIPESO Staff a. Registration of

applicants

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b. Attend Work Labor and Orientation Program 30 mins. Employment Officer c. Interview/Qualifying Company Exam Representative IIPESO Staff d. Monitoring of applicants Company e. Monitoring Report representative

IIPESO Staff

MASS HIRING (OVERSEAS EMPLOYMENT) Information, Investment Promotions and Employment Services Office

Frontline Service : MASS HIRING (Overseas Employment)

Output : Conducted Mass Hiring (Overseas Employment)

Requirements :  Request letter  Clearance from POEA  Job orders  Promotional materials

Procedure Processing Time Responsible Person 1. Recruitment agency 5-10 mins (a Labor & Employment submit month before Section Letter of Intent the schedule) together with POEA License

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And Job Orders . Dept. Head/ Sr. LEO 2. Approved the 5-10 mins. Labor & Employment schedule Section 3. Issued certificate of 5 mins. Placement Agency no objection IIPESO Staff

4. Provide copy of the 2 weeks before Information Section SRA and promotional materials 5. Conduct information 1-2 weeks campaign Recruitment Agency PESO and POEA

6. Follow procedure of 4a-c (local) 7. Terminal report

JOB FAIR Information, Investment Promotions and Employment Services Office

Frontline Service : Job Fair (Local and Overseas Employment)

Output : Conducted Job Fair

Requirements :  Invitation letters to local companies  Coordinate POEA for overseas placement agencies  Coordinate DOLE for the conduct of Job Fair A Guidebook of the City of Calamba’s Frontline Services 243

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 Promotional materials  Job vacancies

Procedure Processing Time Responsible Person 1. arrange for the venue 2 months before IIPESO Staff/ and schedule 2. prepare and deliver invitation to companies/coordinate POEA for IIPESO Staff overseas placement agencies 3. follow-up the confirmation 10-15 days before IIPESO Staff Of companies and collate the job vacancies 4. conduct massive information 1 month before IIPESO Staff campaign and preparation of materials for job fair proper 5. physical arrangement IIPESO Staff

6. JOB FAIR PROPER A day before IIPESO Staff '-follow the procedure of Mass Hiring 4a-e

7.Post Job Fair report End of the activity IIPESO Staff

30 days after 8. Terminal Report IIPESO Staff

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SPECIAL PROGRAM FOR THE EMPLOYMENT OF STUDENTS (SPES) Information, Investment Promotions and Employment Services Office

Frontline Service : Special Program for the Employment of Students (RA 7323) Output : Implemented RA 7323 (SPES) Requirements :  Birth/Baptismal Certificate  1st Sem Grade (Certified True Copy)  1st and 2nd Sem Registration  School ID  certification from school registrar (form to be provided by Employment Officer)  latest ITR or cert. of Tax Exemption from the BIR  Certificate of indigency from the Brgy. Captain  2 pcs. 1 ½ x 11/2 picture  long brown envelope Note: 2 copies each requirements

Procedure Processing Time Responsible Person 1. Pledge of 2 months before Labor & Commitment submit Employment Section to DOLE IIPESO Staff 2. Registration of students a. Labor and Screening/Interview of 5 – 10 mins. Employment Officer students b. PESO will provide SPES Form 5 - 10 mins.

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for signature of College/University Labor and Registrar Employment C. Students will Section submit all the 5 mins requirements for enlistment in the registry of participants Labor & A month before Employment Section 3. submission of all documents Labor and to DOLE A day before Employment Section First day of the 4. SPES Orientation program IIPESO Staff

5. Placement of students

- issuance of ID/endorsement to offices/departments Throughout the IIPESO Staff 6. Monitoring/ program placement report End of the IIPESO Staff 8. preparation of program payroll IIPESO Staff & 8. Salaries and Treasury Staff wages End of the of SPES program

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Beneficiaries 2 weeks after Labor & 9. submission of Employment Section payroll and

certificate of 2 months after Employment Staff

employment to the and

DOLE for their program DOLE RO4

40% salary

10. Distribution of

SPES Check

REGISTRATION OF NEW ENTERPRISES Information, Investment Promotions and Employment Services Office

Frontline Service : Registration of New Enterprises

Output : Registered New Enterprises

Requirements :  Three (3) copies of duly completed application form.  A complete copy of the project feasibility study of the proposed investment;  Environmental clearance from the Department of Environment and Natural Resources (DENR) for projects requiring such clearance and such other permits and clearances required and issued by other agencies of the national government;  A copy of the articles of Incorporation, By-Laws and Certificate of Registration, in the case of a corporate or A Guidebook of the City of Calamba’s Frontline Services 247

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partnership entities of Cooperative and By-Laws in the case of a cooperative, as approved by the Cooperative Development Authority; or Business Name Registration, in the case of a sole proprietorship.  A resolution authorizing the filing of application by the Board of directors of the applicant firm, in the case of a corporation and cooperative; and

Procedure Processing Time Responsible Person 1. Determine the needs of 1-2 mins. investment section the client staff 2. Fill up application form 5- 10 mins. investment section staff

3. Submit all the 5-10 mins. investment requirements section staff

4. Issuance of order of 2-5 mins investment staff Payment (Filing Fee)

5. Filing fee P10, 000.00 5 mins. Treasury

6. Board meeting 7. Approval of Application by the Board 8. Issuance of Certificate Registration

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REGISTRATION OF EXISTING ENTERPRISE Information, Investment Promotions and Employment Services Office

Frontline Service : Registration of Existing Enterprise

Output : Registered Existing Enterprise

Requirements :  Requirements of New Enterprises A-E  A Copy of The Latest Audited Financial Statement of The Applicant Firms

Procedure Processing Time Responsible Person 1. Determine The Needs of 1-2 mins. Investment Section The Client Staff 2. Fill Up Application Form 5-10 mins. Investment Section Staff 3. Submit All the 5-10 mins Investment Section Requirements Staff 4. Issuance of Order of 2 mins. Investment Section Payment (Filling Fee) Staff 5. Filling Fee of P10, 000.00 5 mins. Treasury

6. Board Meeting 7. Approval of Application by The Board

8. Issuance of Certificate of Registration

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INFORMATION SERVICES Information, Investment Promotions and Employment Services Office

Frontline Service : Customer Assistance

Output : Assistance rendered to the public

Requirements : none

Procedure Processing Time Responsible Person 1. Determine the needs 3-5 minutes IIPESO Staff/Job of the client Order 2. Provide assistance and/or information needed

MOBILE PASSPORT PROJECT Information, Investment Promotions and Employment Services Office

Frontline Services : Issuance of Passport

Output : Passport

Requirements :

 For First Time Passport Applicant:

 Duly accomplished application form A Guidebook of the City of Calamba’s Frontline 250 Services

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 Birth Certificate (BC) in Security Paper (SECPA) issued by the National Statistics Office (NSO) or Certified True Copy (CTC) of BC issued by the Local Civil Registrar duly authenticated by NSO. Transcribed BC/MC from the LCR is required when entries in NSO BC/MC are blurred.  Three (3) colored photos of the applicant taken against royal blue background. Applicant should be in decent attire with collar. Photo must be of good quality, and must have been taken within the last six (6) months. Photo size: 4.5 cm x 3.5 cm. Facial image size: Not less than 3cm.  Supporting documents to prove identity (please refer to the list of supporting documents below)

 In Case of No Birth record

 If born after 1950: - Apply for the delayed registration of birth at the local civil registry office - Submit authenticated Birth Certificate and supporting public document with correct date and place of birth (i.e. Form 137, Voter Registration Record, Baptismal Certificate or OMA Certificate)

 If born on or before 1950: - Certificate of non-availability of Birth Record from NSO - Joint Birth Affidavit

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- Any public document with correct date and place of birth (i.e. Form 137, Voter Registration Record, Baptismal Certificate or OMA Certificate)  Additional Requirements

 For married woman who wants to adopt the surname of her spouse: - Marriage Contract (MC) in Security Paper issued by the NSO or Certified True Copy issued by the Local Civil Registrar duly authenticated by NSO.

 For spouse of foreign national: - Marriage Contract (MC) in Security Paper issued by the NSO or Certified True Copy issued by the Local Civil Registrar duly authenticated by NSO. - Original and photocopy of Commission of Filipino Overseas (CFO) Guidance and Counseling Certificate of Attendance (CFO – Tel. No. 561-8321)

 For Minor Applicant (below 18 years old) - Personal appearance of either parent, Marriage Contract and proper ID of parents (if minor is of legitimate status) - Personal appearance of mother and mother’s proof of identity (if minor is of illegitimate status) A Guidebook of the City of Calamba’s Frontline 252 Services

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- Birth Certificate from NSO - Document of identity, if any, if minor is 8-17 years (for first time applicant only) - Original and photocopy of the valid passport of the traveling companion except if the applicant is traveling alone.

 Additional Requirements

 If minor is NOT traveling with either parent or alone: - Original and photocopy of DSWD Clearance (DSWD – Tel. No. 525- 2445) - Affidavit of Support and Consent (ASC) from a parent indicating the name of the traveling companion and relationship to the minor. If minor is illegitimate, mother should execute the ASC.

 If both parents are abroad: - Affidavit of support and consent from parents indicating the name of the traveling companion (must be authenticated by the nearest Philippine Embassy or Consulate General if not executed before a Consul). - Special Power of Attorney (must be authenticated by the nearest Philippine Embassy or Consulate General if not executed before a

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Consul designating the representative by name and authorizing him to apply for a passport on behalf of the minor). - Passport and photocopy of the passport of the traveling companion of the minor. - Original and photocopy of proper ID of the duly authorized representative.

 If minor is legitimated by subsequent marriage of parents: - Authenticated Birth Certificate from NSO with annotation regarding new status as legitimated and the full name of child. - Marriage Contract of parents from NSO.

 If minor is illegitimate but acknowledged by father: - Amended birth certificate from NSO reflecting surname of father with Affidavit of Acknowledgement and Consent to use the surname of father.

 Foundling: - Certificate of foundling authenticated by NSO - DSWD Clearance A Guidebook of the City of Calamba’s Frontline 254 Services

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- Passport of the person who found the applicant - Letter of authority or endorsement from DSWD for the issuance of passport (if no longer minor, supporting documents establishing identity)

 Orphaned minor applicant: - Authenticated Birth Certificate from NSO - Authenticated Death Certificate of parents from NSO - Court order awarding guardianship of the orphaned minor applicant or substitute parental authority under Article 214 & 216 of the Family Code. - DSWD Clearance - Original and photocopy of the valid passport of the traveling companion.  Legally adopted: - Certified true copy of the Court Decision/Order on Adoption and Certificate of Finality - NSO amended Birth Certificate (BC after adoption) - DSWD clearance for minor applicant, if traveling with the person other than the adopting parents

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 Minor applicant whose mother is likewise minor: - Personal appearance of mother and maternal grandparents - Affidavit of Support and Consent from maternal grandparents - Proof of identity of mother and maternal grandparents - Passport of traveling companion - DSWD clearance if traveling with the person other than the maternal grandparents.

 For Muslim Applicants (same general requirements stated above) Additional requirement for late registered Muslim applicants - Certificate of Cultural Affiliation from the Office on Muslim Affairs for converts who would like to use their Muslim name - Submit annotated Birth Certificate (BC) in Security Paper (SECPA) bearing the Muslim name - OMA Certificate of Conversion

 For Renewal of Passport

Brown Passport or issued prior to 01 May 1995  Old passport and photocopy of passport pages 1, 2, 3 (amendment). The pages showing latest Bureau of Immigration departure and arrival stamps.

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 Birth Certificate to determine complete middle name

Green Passport or issued after 01 May 1995  Present passport and photocopy of inside and back cover  The pages showing latest Bureau of Immigration departure and arrival stamps  For married woman who wants to use the surname of spouse: - Marriage Contract (MC) in Security Paper (SECPA) issued by NSO or CTC issued by the Local Civil Registrar duly authenticated by NSO.

 For married women who would like to revert to their maiden name: - if already widowed: Death Certificate from NSO of the deceased husband; - If marriage is annulled: Certified true copy and photocopy of the first page and the dispositive portion of the judgment on annulment and NSO-issued MW with the annotation on the annulment decree; - If divorced: Certified true copy and photocopy of the first page and dispositive portion of the judgment on divorce authenticated by the Philippine Embassy or Consulate where the divorce was obtained. However, divorce should be duly recognized by a Philippine Court.

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 For minor applicants, requirements for first time minor applicants are still prescribed, in addition to passport of minor. For Replacement of Loss Passport

 Fill out Affidavit of Loss. If the loss passport is still valid, please submit Police Report.  Submit same document required for first time applicants.

Please take note that there will be a 15-day clearing period prior to the processing of application for replacement of a lost valid passport.

PERSONAL APPEARANCE IS REQUIRED FOR FIRST TIME APPLICANT, RENEWAL & REPLACEMENT OF LOST PASSPORTS

Procedure Processing Time Responsible Person 1. Distribution of 2-5 minutes IIPESO Staff Passport application forms

2. Submission and 10-15 minutes IIPESO Staff pre-assessment of application forms and requirements 5-10 minutes DFA Staff 3. Personal appearance and

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[CITIZEN’S CHARTER] CITY OF CALAMBA verification of requirements 3-5 minutes DFA Staff

4. Payment Passport Fees 3 minutes DFA Staff/IIPESO Staff 5. Releasing of passports

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CITY LEGAL OFFICE

 Legal Opinion

 Oral Legal Opinion

 Notarial Services

 Official and Legal Documentation

 Prosecution, Civil Action and/or Defense

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LEGAL OPINION City Legal Services Office

Frontline Service : Rendering written legal opinions

Output : Written legal opinion

Requirements :  Written request  other data and/or necessary documents

Procedure Processing Time Responsible Person 1. Concerned Departments / 5 minutes Administrative Offices / Barangays/ Clients Assistant present endorsement/ request to the administrative assistant. 2. Endorsement / request 5 minutes Administrative shall be forwarded to the Assistant City Legal Officers for Legal Opinion 3. Rendering of Written Legal 1 day City Legal Officer Opinion

4. Endorse written legal Administrative opinion to requesting Assistant Office/Person

ORAL LEGAL OPINIONS City Legal Services Office

Frontline Service : Rendering oral legal opinions A Guidebook of the City of Calamba’s Frontline Services 261

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Output : Oral opinions which must be logged on the same day

Requirements :  Schedule of appointment  other data and/or necessary documents

Procedure Processing Time Responsible Person 1. Complainants 10 minutes Administrative Assistant personally appear at the CLSO to schedule an appointment 2. The client shall then be 5 minutes Administrative Assistant endorsed to the City Legal Officer or the Division Head 3. Rendering of Legal 15 minutes City Legal Officer Opinion 4. Client must then log his/her name in the log book

NOTARIAL SERVICES City Legal Services Office

Frontline Service : Free notarial services for all local government documents and for indigents

Output : Basic notarized document whether prepared or unprepared

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Requirements :  Personal appearance of signatories  For indigents, endorsement from the CSSYDO  Cedula or any valid I.D.

Procedure Processing Time Responsible Person 1. Present documents for 10 minutes Administrative Assistant notarization 2. Administrative Assistant 30 minutes Administrative Assistant and Legal Assistants will and/or Legal Assistant assist the person requesting for notarization 3. Persons Concerned must 10 minutes sign in the notarial register 4. Issuance of duly notarized 10 minutes City Legal Officer document

OFFICIAL AND LEGAL DOCUMENTATION City Legal Services Office

Frontline Service : Preparation of all official documents such as but not limited to Deeds of sale, Contracts of lease, Deeds of donation, Deeds of Usufruct, Pleadings, Notices, Invitations for Filing w/ the courts/ offices

Output : Prepared documents for signing/ prepared pleadings/notices/invitations for filing/ serving to court/ office/ person concerned

Requirements :  Endorsement from the offices concerned

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 Proof of Identification of parties  Court subpoenas/ Notices/ Complaints

Procedure Processing Time Responsible Person 1. Endorse request for preparation 10 minutes Administrative Assistant of official documents together with the requirements 2. Research for legal basis 2 days Administrative Assistant, Legal Assistant, CLO 3. Preparation and review of 1 day Administrative documents Assistant, Legal Assistant, CLO 4. Signing of documents by 10 minutes concerned parties 5. Pleadings/ other documents are Administrative filed w/ the courts or offices Assistant, Legal Assistant

P ROSECUTION, CIVIL ACTION, AND/OR DEFENSE City Legal Services Office

Frontline Service : Attend all hearings for prosecution or defense of cases filed by and against the city government or its officials

Output : Court Appearances

Requirements :  Proper Court Notices/ Subpoena

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Procedure Processing Time Responsible Person 1. Endorsement of notice or Administrative Assistant subpoena to the City Legal Officer or Division Head 2. City Legal Officer or City Legal Officer, Division Head Complies Division Head with the notice or subpoena

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CITY PLANNING AND DEVELOPMENT OFFICE

 Preliminary Approval / Locational Clearance and Development Permit  Locational Clearance  Certificate of Exemption from Locational Clearance  Lot and Right-of-Way Acquisition for Government Projects  Land Use Reclassification  Turn Over of Roads and Open Spaces  Infrastructure Project Inspection  Certificate of Zoning Classification  Researching Data Information  Internet Surfing and Computer Use  CD Burning  Photo Printing

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PRELIMINARY APPROVAL/ LOCATIONAL CLEARANCE AND DEVELOPMENT PERMIT City Planning and Development Office

Frontline Service : Securing Preliminary Approval & Locational Clearance (PALC), Development Permit (DP) & Alteration Permit (AP)

Output : Preliminary Approval & Locational Clearance (PALC); PALC Residential, PALC Memorial Park/Cemetery, PALC Commercial and Industrial, PALC Farmlot Development Permit (DP); DP Residential, DP Memorial Park/Cemetery, DP Commercial and Industrial, DP Farmlot, Alteration Permit (AP) for a subdivision project

Requirements :

 ZA Forms For PALC: No. 7 – Residential Subd; No. 13 – Memorial Park/Cemetery; No. 15 – Commercial & Industrial No. 17 – Farmlot;

 ZA Forms For DP: No. 8 – Residential Subd; No. 14 – Memorial Park/Cemetery; No. 16 – Commercial & Industrial; No. 18 – Farmlot;

 Subdivision plans with engineering plan details, signed and sealed – 6 sets 2 sets of the following:

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 Certified photocopy of TCT’s, tax declarations and tax receipts;  Survey plan as described in TCT’s  Conversion or Exemption Clearance from the DAR, if applicable;  Access to the property or ROW;  Barangay Resolution;  Project Study/profile;  Permit from NWRB, if applicable;  ECC from DENR;  Traffic Impact Assessment;  Financial Statement  Land specifications & cost estimates  Photocopy of PRC ID/PTR of signing engineer- environmental planner and architect- environmental planner

 Alteration: ZA Form No. 9  Alteration plans showing the proposed alteration, signed and sealed – 6 sets 2 sets of the following:  Approved plan;  Letter stating the reason for the proposed alteration;  Sworn statement that the affected lots have not been sold;  Written conformity of the Homeowner’s association;  Barangay Resolution;  Certified photocopy of TCT

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 PD 957  PALC For every hectare or a fraction thereof = P3, 000 / ha.  DP Below 1 hectare = P2,000  Density 66-100 = P4,000/ha  Density 21-65 = P6,000/ha  Density 20-below= P8,000/ha  BP 220 Economic Housing  PALC For every hectare or a fraction thereof = P2,000 / ha  DP Below 1 hectare = P1,500 . Density 66-100 = P2, 000/ha . Density 21-65 = P4, 000/ha . Density 20-below= P6, 000/ha

 BP 220 Socialized Housing  PALC For every hectare or a fraction thereof = P2,000/ha  DP For every hectare or a fraction thereof = P800/ha

 Industrial / Agricultural Subdivisions  PALC For every hectare or a fraction thereof = P4,000/ha  DP For every hectare or a fraction thereof = P800/ha

 Commercial Subdivisions  PALC For every hectare or a fraction thereof = P4,000/ha  DP For every hectare or a fraction thereof = P5,000/ha

 Memorial Park / Cemetery  PALC For every hectare or a fraction thereof = P2,000  For every additional hectare or a fraction thereof = P500  DP For every square meter or a fraction thereof = P0.50

 Alteration of Plan – same as approval

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Procedure Processing Time Responsible Person 1. Accomplish appropriate application forms.

2. Submit the notarized 5 minutes Zoning Officers application form together with the necessary requirements and have them received by the zoning staff 3. CPDO will prepare the 5 minutes Zoning Officers corresponding endorsement (SP Regular and the same will also be Sessions are held Planning Officer IV forwarded to the Sangguniang every Monday) & CPDC (approval) Panlungsod (SP) for approval through ordinance and resolution. (Note: SP approval comprises of 3 readings and a committee hearing) 4. Once approved, CPDO will Approximately 1 Zoning Officers prepare the necessary PALC, hour (depending (preparation) DP or AP and stamp the on the number of corresponding subdivision sheets of the Planning Officer IV plans/alteration plans for subdivision plans) & CPDC signature of the Zoning Administrator. Zoning Administrator (approval) 5. Once the documents are 10 minutes Planning & Land Use signed, secure an Order of Staff Payment and pay the corresponding fees at the Planning Officer IV Cashier, Treasury Management (approval)

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Department. 6. Present Official Receipt and a 5 minutes Planning & Land Use photocopy of OR to zoning Staff staff for records purposes. 7. Claim the approved copies of 1 minute Planning & Land Use PALC, DP or AP and its Staff corresponding subdivision plans.

LOCATIONAL CLEARANCE City Planning and Development Office

Frontline Service : Securing a Locational Clearance

Output : ZA Form No. 4 – Decision on Zoning, ZA Form No. 2 – LC Evaluation Report

Requirements : 2 sets of the following:  Building plans, signed and sealed; 1 set of the following:  Application form (ZA Form No. 1), notarized;  Proof of ownership;  Tax declaration & current tax receipt;  Barangay Clearance for building permit;  Bill of Materials, project cost estimates  Specifications  PTR/PRC ID of engrs who signed the plans  Special power of attorney, if applicable  Secretary’s certificate – for corporation  Authority of signing applicant A Guidebook of the City of Calamba’s Frontline Services 271

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Additional requirements for projects (other than a single dwelling building) located within a subdivision:  Homeowner’s Board Resolution, notarized;  Barangay Resolution  Neighborhood consent For manufacturing building  Cost & specification of machineries For Cellsite  Provisional Authority or Certificate of Public Convenience and Necessity from NTC  Height Clearance from Air Transportation Office (ATO)  Radiation Protection Evaluation Report from DOH;  Barangay Resolution  Homeowner’s Board resolution if location is within approved residential subdivision  Neighborhood consent For Funeral Establishment  ECC from DENR For Poultry / Piggery  ECC or CNC from DENR  DAR Clearance, if applicable  Site Clearance from City Health Office  Barangay Resolution

Fees :

Residential Building  First 30 sq.m. – P500.00

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 Cost per sq. m. of the total area in excess of 30 sq.m. – P5.00  UPLR Fee [1% of (a) & total of (b)]  Filing Fee – P50.00  Processing Fee – P50.00

Apartments, Townhouses, Rowhouses, Dormitories and similar Uses  First 50 sq.m. – P600.00  Cost per sq. m. of the total area in excess of 50 sq.m. – P10.00  UPLR Fee [1% of (a) & total of (b)]  Filing Fee – P50.00  Processing Fee – P50.00

Private Resorts  First 50 sq.m. – P1,000.00  Cost per sq. m. of the total area in excess of 50 sq.m. – P30.00  UPLR Fee [1% of (a) & total of (b)]  Filing Fee – P50.00  Processing Fee – P50.00

Institutional A (Church, Orphanage, Welfare Homes, Museum, All other non-profit institutions)  First 100 sq.m. – P500.00  Cost per sq. m. of the total area in excess of 100 sq.m. – P5.00  UPLR Fee [1% of (a) & total of (b)]  Filing Fee – P50.00

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 Processing Fee – P50.00

Institutional B (Hospitals, Schools, Clinics, All other profit institutions)  First 100 sq.m. – P1,000.00  Cost per sq. m. of the total area in excess of 100 sq.m. – P15.00  UPLR Fee [1% of (a) & total of (b)]  Filing Fee – P50.00  Processing Fee – P50.00

Commercial / Industrial Building  First 20 sq.m. – P1,000.00  Cost per sq. m. of the total area in excess of 20 sq.m. – P20.00  UPLR Fee [1% of (a) & total of (b)]  Filing Fee – P50.00  Processing Fee – P50.00

All Other projects not included above  Special Projects/ uses, towers, perimeter fences, etc.  P15,000.00 to P50,000.000– P500.00  For every additional P50,000.00 project cost or a fraction thereof – P50.00  Repair / Renovation / Improvements except for expansion  50% of total fees as computed based on the appropriate table of computation

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Procedure Processing Time Responsible Person 1. Accomplish and notarize 10 minutes application form for Locational Clearance (ZA Form No. 1) 2. Submit the notarized ZA Form 15 minutes Planning & Land Use No. 1 together with the Staff necessary requirements for proper review, evaluation and assessment of fees. 3. In some cases, an ocular 1 day Planning & Land Use inspection will be conducted. Staff

4. Secure an Order of Payment and 10 minutes Planning & Land Use pay the corresponding fees at Staff the Cashier, Treasury Management Department. Planning Officer IV (approval) 5. Present Official Receipt and a 2 minutes Planning & Land Use photocopy of OR to zoning staff Staff for recording purposes 6. Once all the documents are in 10 minutes Planning & Land Use order, the assigned Zoning Staff Staff will then prepare the corresponding clearance. 7. The Locational Clearance will 10 minutes Planning Officer IV & then be submitted to the CPDC (approval) designated Zoning Administrator for his approval. 8. Once the clearance is signed, 1 minute Planning & Land Use you may claim the approved LC. Staff

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CERTIFICATE OF EXEMPTION FROM LOCATIONAL CLEARANCE City Planning and Development Office

Frontline Service : Securing a Certificate of Exemption from Locational Clearance

Output : Certificate of Exemption from Locational Clearance

Requirements : One (1) set of the Following requirements:  Application Form (ZA Form No. 3)  Proof of ownership (TCT)  Photocopy of Tax Declaration & Tax Receipt  Barangay Clearance for Building Permit  Building plans  Bill of Materials  Specifications  Authorization, if applicable

Fees : Php 8.00 per square meter of Total Building Floor Area

Procedure Processing Time Responsible Person 1. Accomplish application form for exemption (ZA Form No. 3) 2. Submit the ZA Form No. 3 5 minutes Planning & Land Use together with the necessary Staff requirements for proper review, evaluation and assessment of fees. 3. Secure an Order of Payment 5 minutes Planning & Land Use and pay the corresponding Staff fees at the Cashier, Treasury Management Department. Planning Officer IV

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(approval) 4. Present Official Receipt and a 7 minutes Planning & Land Use photocopy of OR to zoning Staff staff for recording purposes and preparation of clearance 5. The Locational Clearance will 10 minutes CPDC then be submitted to the (approval) designated Zoning Administrator for his approval. 6. Claim the approved ZA Form 2 minutes Planning & Land Use No. 3 Staff

LOT ACQUISITION FOR GOVERNMENT PROJECTS (Right-Of-Way and other Government Infrastructure Projects) City Planning and Development Office

Frontline Service : Acquisition of Lot for Road Right-of-Way and other government infrastructure projects

Output : Communication letters, Lot Plan / survey Plan, Letter to the City Appraisal Committee, Sangguniang Panlungsod Resolutions, Instrument of Conveyance, Disbursement Voucher, Obligation Request, Copy of CAR, Owner’s copy of TCT, Owner’s copy of Tax Declaration

Requirements :  Certified photocopy of Transfer of Certificate of Title  Lot plan / survey plan

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Procedure Processing Time Responsible Person 1. Submit a certified photocopy of 10 minutes Planning Officer IV TCT from the Registry of Deeds – and other personnel Calamba Branch, together with lot assigned plan, survey plan indicating the affected area 2. Leave the documents at the CPDO 2 to 3 months Planning Officer IV  Will do the appraisal of the and other personnel property thru City Appraisal assigned Committee. (City Appraisal Committee, composes the City Assessor’s Office, City Treasury Office and the Engineering Office);  Will request the Sangguniang Panlungsod a Resolution for an authority to negotiate with the lot owner;  Will conduct meetings with property owner  Will prepare the Instrument of Conveyance  Will request the Sangguniang Panlungsod for an authority (authorizing the Mayor) to sign the Instrument of Conveyance and a ratification of the Instrument of Conveyance  Will prepare the Disbursement Voucher and Obligation Request  Will transact with BIR for the Certificate Authorizing Registration (CAR)

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 Will transact with the Registry of Deeds, Calamba Branch, for the transfer of Certificate of Title 3. Claim the owner’s copy of the 5 minutes Planning Officer IV Transfer of Certificate of Title and other personnel (TCT) assigned

LAND USE RECLASSIFICATION City Planning and Development Office

Frontline Service : Application for land use reclassification

Output : Ocular Inspection Report Copy of City Ordinance and Resolution from the SP

Requirements :  Letter request, addressed to the City Mayor through the CPDO  Authority of the requesting party, if other than the lot owner  Proof of Ownership (TCT’s), Tax Declaration and current tax receipt, Survey plan of the TCT and vicinity map, Barangay Resolution endorsing the reclassification, Affidavit of Non-Tenancy  Clearance from Municipal Agrarian Reform Office (MARO)  Certification from the National Irrigation Administration (NIA)  Certification from the Barangay Agrarian Reform Council Chairman (BARC)

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Procedure Processing Time Responsible Person 1. Submit a letter request to zoning 1 minute Zoning Officers staff together with the requirements for reclassification. 2. Leave all the requirements for 10 minutes Zoning Officers review, evaluation and preparation of the corresponding endorsement 3. CPDO will also forward the signed 5 minutes Zoning Officers endorsement along with the (preparation of necessary documents, to the endorsement Planning Officer IV Sangguniang Panlungsod (SP) for only) (approval) approval through ordinance and resolution. (Note: SP approval comprises of 3 readings and a committee hearing) 4. In some cases, an ocular I hour Zoning Officers & inspection will be conducted (inspection only) other personnel assigned 5. CPDO will receive the approved 1 minute Zoning Officers reclassification, through City Ordinance and Resolution, from Sanggunian Panlungsod (SP), for filing and recording

TURN OVER OF ROADS AND OPEN SPACES City Planning and Development Office

Frontline Service : Turn Over of Roads and Open Spaces of an approved Residential Subdivisions

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Output : Ocular Inspection Report Copy of City Ordinance and Resolution from the Sangguniang Panlungsod

Requirements :  Letter request, addressed to the City Mayor through the CPDO  Approved subdivision plans, which include roads, sidewalks, drainage and electrical lay-out  Deed of Donation (original and 2 sets photocopy)  Authority of the signing official,  5 set original copy and 2 sets photocopy, TCT’s to be donated (original and 2 sets photocopy)  Certificate of Completion from the Housing and Land Use Regulatory Board, (HLURB) Region IVA  Homeowner’s conformity through a resolution  Inspection Report from the City Engineering Office, As built subdivision plan

Procedure Processing Time Responsible Person 1. Submit a letter request to zoning 1 minute Planning & Land Use staff together with the Staff requirements for reclassification. 2. Leave all the requirements for 10 minutes Planning & Land Use review, evaluation and Staff preparation of the corresponding endorsement to Planning Officer IV be signed by the CPDC (approval) 3. CPDO will also forward the 5 minutes Planning & Land Use signed endorsement along with (preparation of Staff the necessary documents, to the endorsement Sangguniang Panlungsod (SP) for only)

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approval through ordinance and resolution. (Note: SP approval comprises of 3 readings and a committee hearing) 4. In some cases, an ocular I hour Planning & Land Use inspection will be conducted (inspection only) Staff

5. CPDO will receive the approved 1 minute Planning & Land Use reclassification, through City Staff Ordinance and Resolution, from Sanggunian Panlungsod (SP), for filing and recording

INFRASTRUCTURE PROJECT INSPECTION City Planning and Development Office

Frontline Service : Inspection for Infrastructure Projects

Output : Inspection Report

Requirements :  Letter request and Program of Work

Procedure Processing Time Responsible Person 1. Submit a letter request for 5 minutes Planning Officer IV, inspection for proper Project Dev’t. Officer scheduling III and other personnel assigned

2. Together with the contractor or 2 hours Planning Officer IV, any authorized representative Project Dev’t. Officer

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from the contractor, an III and other inspection will be conducted personnel assigned

3. Prepare the corresponding 10 minutes Approval: inspection report (approved by Project Evaluation Research and Monitoring Officer IV, Division Head, Plans and Planning Officer IV, Programs Division Head and and City Planning & CPDC) Development Coordinator

CERTIFICATE OF ZONING CLASSIFICATION City Planning and Development Office

Frontline Service : Securing Certificate of Zoning Classification

Output : Certificate of Zoning Classification

Requirements :  Application Form (ZA Form No. 5)  Photocopy of Land Title and Tax Declaration  Current Real Property Tax Payment receipt, Lot Plan and Vicinity Map  Affidavit of Non-Tenancy  Photocopy of Official Receipt for Zoning Classification Certificate

Fees : below 1 hectare land area – Php 0.02 per square meter Above 1 hectare land area- Php 0.04 per square meter

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Procedure Processing Time Responsible Person 1. Get ZA Form No. 5 and fill it out. 2. Submit filled out form along 10 minutes Zoning Officers with the necessary documents for computation of fees. 3. Get Order of Payment and 5 minutes Zoning Officers proceed to Cashier, Treasury Management Department at Planning Officer IV the Ground Floor for payment. (approval) 4. Submit photocopy of Official 1 minute Any personnel assigned Receipt. 5. Documents shall be reviewed, Depends upon the Zoning Administrator zoning classification shall be availability of the verified and subsequent Zoning Administrator Certificate of Zoning Classification shall be prepared and submitted to the Zoning Administrator for his approval. 6. Once the Zoning Administrator 2 minutes Zoning Officers and signs the documents and other personnel assigned returned documents to CPDO, Certificate of Zoning Classification can be claimed.

RESEARCHING DATA INFORMATION City Planning and Development Office

Frontline Service : Researching Data Information

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Output : Provided Data Information about the city, its history, socio-economic and physical profile as well as its development thrusts Requirements :  Valid School or Company Identification Card (ID)  Letter request addressed to the City mayor thru the City Planning and Development Coordinator indicating the research subject and its purpose Fees : Php 2.00 per page for non-student researchers

Procedure Processing Time Responsible Person For Student Researchers: 1. Present ID and letter 2 minutes Statistician I request to staff and Statistician II inquire if data needed is available Approx. 15 minutes Statistician I 2. Browse through (depending on Statistician II available reference volume of data Project Evaluation materials and identify needed) Officer I, II, III or IV pages to be photocopied. 3. Give list of pages to be photocopied to staff assigned and proceed to Photocopying Area at the Lower Ground Floor. Approx. 15 minutes 4. Return borrowed (depending on Statistician I reference to Research length of Statistician II and Monitoring Division. questionnaire and Project Evaluation 5. If interview is to be interview subject) Officer I, II, III or IV conducted, ask the staff present to direct you to the person who can

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most adequately address your queries. For Non-Student Researchers: 1. Follow Steps 1 to 3. Statistician I 2. Secure an Order of Statistician II Payment for the number of pages to be 10 minutes photocopied. 3. Pay the corresponding amount at the Cashier, Treasury Management Department, and Ground Floor in compliance with SP Resolution requiring non-student researchers to pay a royalty fee of Php 2.00 per page. 4. Present Official Receipt to staff assigned then proceeds to Photocopying Area at Approx. 15 minutes Statistician I the Lower Ground Floor. (depending on Statistician II 5. Return borrowed length of Project Evaluation reference to Research questionnaire and Officer I, II, III or IV and Monitoring Division. interview subject) 6. If interview is to be conducted, ask the staff present to direct you to the person who can most adequately address your queries.

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INTERNET SURFING AND COMPUTER USE City Planning and Development Office Community e-Center

Frontline Service : Surfing the Internet or using installed Computer Programs

Requirements :

 Log-In and Payment of Fees

Fees : Php 12.00 per hour for non-students Php 10.00 per hour for students

Procedure Processing Time Responsible Person 1. Log-in at the counter and 1-2 minutes CeC Staff wait for your assigned (depending on computer number. availability of computers) 2. Go to your assigned computer and surf the web or use computer programs. 3. If you want to print a document, call the attention of present CeC staff, give the filename of the document you want to print, the number of pages, page size and other particulars. 4. If finished, go back to the counter and wait for the assessment of fees.

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5. Pay the computed fee, get 1-2 minutes Official Receipt and log-out.

CD BURNING City Planning and Development Office Community e-Center

Frontline Service : CD Burning

Output : Audio CD

Requirements :  List of songs Fees : Php 40.00 per burned CD

Procedure Processing Time Responsible Person 1. List down songs to be 1-2 minutes CeC Staff included in CD and submit to CeC staff. Indicate if you want to include a personalized CD cover. 2. Wait for compilation and 15-20 minutes finalization of CD and (depends on song printing of sticker and availability) cover. 3. Get finished CD, pay computed amount to counter and get Official Receipt.

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PHOTO PRINTING City Planning and Development Office Community e-Center

Frontline Service : Photo Printing

Output : Photos

Requirements :  Photo files

Fees :  Starts at Php 20.00 for 3 wallet sized prints

Procedure Processing Time Responsible Person 2. Approach CeC counter 1 minute CeC Staff for assignment to available CeC personnel. 3. Pick-out photo files you want printed out from your flash disk, CD, memory card or cellphone. Indicate also the sizes of the pictures. 4. Wait for the print outs 10 minutes and pay computed amount at the counter. 5. Get your pictures and Official Receipt.

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CITY POPULATION MANAGEMENT OFFICE

 Issuance of Pre-Marriage Counseling Certificate

 Adolescents Health and Youth Development (AHYD) Seminar

 Responsible Parenthood Movement

 Access to Population Data Bank (Updating of Migration and

Population)

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ISSUANCE OF PRE-MARRIAGE COUNSELING CERTIFICATE City Population Management Office

Frontline Service : Issuance of Pre-Marriage Counseling Certificate

Output : Counseled would be couples and common law partners with PMC certificate

Requirements :  Referral from LCR office

Procedure Processing Time Responsible Person 1. Submit LCR referral 3 minutes Administrative Assistant V 2. Scheduling of PMC 1 minute Administrative Assistant V 3. Conduct of Pre-Marriage 4 hours PPO II/ counseling on scheduled date Administrative Assistant V 4. Issuance of PMC certificate 1 minute Administrative Assistant V

ADOLESCENTS HEALTH AND YOUTH DEVELOPMENT (AHYD) SEMINAR City Population Management Office

Frontline Service : Adolescents Health and Youth Development (AHYD) Seminar

Output : Awareness Campaign for Youth Development A Guidebook of the City of Calamba’s Frontline Services 291

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Requirements :  Written Request  Provide Venue for Seminar

Procedure Processing Time Responsible Person 1. Submit written/verbal 3 minutes Administrative request Assistant V 2. Schedule date of 5 minutes Administrative Seminar Assistant V 3. Conduct Seminar 1 day PPO II/ Administrative Assistant V

RESPONSIBLE PARENTHOOD MOVEMENT City Population Management Office

Frontline Service : Parenting and Reproductive Health Awareness Campaign

Output : Parenting and Reproductive Health Awareness

Requirements :  Written Request  Provide Venue for Seminar  Minimum of 25 couples

Procedure Processing Time Responsible Person 1. Submit written/verbal 3 minutes Administrative request Assistant V 2. Schedule date of Seminar 5 minutes Administrative

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Assistant V 3. Conduct Seminar 1 day PPO II/ Administrative Assistant V

ACCESS TO POPULATION DATA BANK (UPDATING OF MIGRATION AND POPULATION) City Population Management Office

Frontline Service : Access to Population Data Bank

Output : Copy of updated Population Data

Requirements :  Endorsement/Written Request  ID (For photocopying of documents)

Procedure Processing Time Responsible Person 1. Submit written request and 3 minutes Administrative make an entry in the Assistant V logbook 2. Release of data/ file for 5 minutes Administrative photocopying purposes Assistant V 3. Release of ID upon return of 1 minute PPO II/ borrowed documents Administrative Assistant V

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PUBLIC ORDER AND SAFETY OFFICE

 Implementation of Traffic Ordinances

 Utilization of Government-Owned Assembly Areas

 Conduct of Motorcade/Parade and Installation of Streamers/Tarpaulins

 Conduct Seminars/Trainings and Workshops

 Clearance on CCTV Camera Requirement City Ordinance 09- 445

 Disaster Risk Reduction

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IMPLEMENTATION OF TRAFFIC ORDINANCES Public Order and Safety Office

Frontline Service : Issuance/Redemption of Citation Tickets/ Licenses

Output : Release of Driver’s Licenses

Requirements :  Presentation of Citation tickets

Fees : Vary depending on violations

Procedure Processing Time Responsible Person 1. Apprehension and issuance of 5 minutes Traffic Enforcer traffic citation 2. Apprehending enforcer 1 minute / TCT Traffic Enforcer transmits and logs traffic citation tickets to CCTMO office 3. License Officer logs/ encodes 3 minutes License Officer all traffic citation tickets the proceeding day. 4. Traffic citation ticket 30 minutes Liaison Officer transmitted to the City Treasury Dept. 5. CCTMO validates if driver 1 minute Traffic Seminar needs seminar. Officer 6. Driver undergoes seminar. 2 hours Traffic Seminar Officer 7. TCT validated and signed 1 minute Traffic Seminar

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Officer 8. Present signed citation tickets 2 minutes Cashier to the employee in-charge of releasing license 9. Verification of documents 2 minutes Admin Staff 10. Payment of corresponding 2 minutes Cashier amount at the Cashier, Treasury Management Office 11. Get Official receipt 1 minute Cashier 12. Release of license 1 minute Cashier

UTILIZATION OF GOVERNMENT-OWNED ASSEMBLY AREAS Public Order and Safety Office

Frontline Service : Permit to use City Hall Grounds/ City Plaza/ Multi- Purpose Hall

Output : Permit

Requirements :  Letter request addressed to City Administrator

Procedure Processing Time Responsible Person 1. Present letter-request to the 3 minutes Administrative Staff receiving clerk or employee- or Receiving Clerk in-charge for recording 2. Verification of intent/ 3 minutes Administrative Staff purpose or Receiving Clerk

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3. Confirmation of Request 10 minutes Administrative Staff letter by City Admin or Receiving Clerk

4. Check the schedule from 5 minutes Administrative Staff POSO or Receiving Clerk 5. If approved, get order of 3 minutes BPLO personnel payment from Business Permits and Licensing Office (BPLO) at the ground floor. 6. Proceed to Payment 3 minutes Cashier 7. Submit official receipt 1 minute Admin staff of POSO 8. Approval of Request for 3 minutes Admin staff of POSO safety/security and release of permit.

CONDUCT OF MOTORCADE/PARADE INSTALLATION OF STREAMERS/TARPAULIN Public Order and Safety Office

Frontline Service : Permit to Hold Motorcade/ Parade Permit to install streamer/tarpaulin

Output : Permit

Requirements :  Letter request addressed to City Administrator

Fees : Php 500.00 (Parade) Php 400.00 (Tarpaulin)

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Procedure Processing Time Responsible Person 1. Present letter-request to the 3 minutes Administrative staff receiving clerk or employee-in- or Receiving Clerk charge for recording 2. Verification of intent/ purpose 3 minutes Administrative staff or Receiving Clerk 3. Check the schedule from GSO 10 minutes Administrative staff and/or CLAI Office or Receiving Clerk 4. Recommend for approval to 3 minutes Administrative staff City Admin. or Receiving Clerk 5. Get order of payment from 3 minutes BPLO Staff Business Permits and Licensing Office (BPLO) at the ground floor 6. Pay the corresponding amount 3 minutes Treasury Staff at the cashier, Treasury Management Office at the ground floor. 7. Submit official receipt 1 minute Admin staff of POSO 8. Approval of request for safety/ 3 minutes Admin staff of security POSO

CONDUCT SEMINARS/ TRAININGS AND WORKSHOPS Public Order and Safety Office

Frontline Service : Conducting of seminars/ trainings and workshops for schools, companies, etc.

Output : Seminars / Trainings conducted Requirements : A Guidebook of the City of Calamba’s Frontline 298 Services

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 Request Letter

Fees : N/A at the moment

Procedure Processing Time Responsible Person 1. Request letter submitted to 3 minutes Administrative staff POSO office stating requested or Receiving Clerk seminars/ trainings 2. Verification of available 1 day Administrative staff venue, schedules and lecturer or Receiving Clerk 3. Approval of request 3 minutes Administrative staff or Receiving Clerk 4. Payment of corresponding 3 minutes Administrative Staff amount at the cashier, treasury of Treasury Dept. office. 5. Get official receipt 1 minute Administrative Staff of Treasury Dept. 6. Schedule encoding at 5 minutes Admin Staff of POSO calendar of POSO activities 7. Actual Seminar/ training and Depends on POSO Staff workshop training/ workshop

CLEARANCE ON CCTV CAMERA REQUIREMENT City Ordinance 09-445 Public Order and Safety Office

Frontline Service : Requirement for Business Permit

Output : Conditional Clearance

Requirements :  Referral Letter A Guidebook of the City of Calamba’s Frontline Services 299

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 Clearance

Fees : N/A at the moment

Procedure Processing Time Responsible Person 1. Present referral letter. 2 minutes Admin staff 2. Verification 5 minutes Admin Staff 3. Appraisal on the requirement Admin Staff 4. Issuance of conditional 2 minutes Chief, POSO clearance

DISASTER RISK REDUCTION Public Order and Safety Office

Frontline Service : Emergency Response during Disaster

Output : Seminar / Workshop

Requirements :  Letter Directive from OCD-IV-A/ RDCC IV-A  Letter Request from various establishments

Fees : N/A at the moment

Procedure Processing Time Responsible Person 1. Receive and evaluate letter request 10 minutes Admin Staff 2. Preparation of training materials/ 20 minutes Admin Staff trainers. 3. Actual training/ workshop to clients/ 4 hours POSO Officers interested parties. 4. Debriefing/ render report 30 minutes Admin Staff

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SANGGUNIAN PANLUNGSOD

 Issuance of Certified True Copies of City Council Documents

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ISSUANCE OF CERTIFIED TRUE COPIES OF CITY COUNCIL DOCUMENTS Sanggunian Panlungsod

Frontline Service : Issuance of Certified True Copies of City Council Documents

Output : Certified True Copies of City Council Documents

Documents may include:  Resolutions  Ordinances  Minutes of the meeting  Certifications and other council documents

Requirements :  Letter of request specifying the document needed/ accomplished request form

Fees : Php 25.00 (Chapter IV, Sec. 4A.01 (6) of the Revenue Code of Calamba, Series of 1992.)

Procedure Processing Time Responsible Person 1. Submission of Letter 1 minute Perla P. Bathan Request

Submit the letter-request or the accomplished request form to the receiving clerk who will forward it to the SP Secretary 2. Approval of Request Faviana J. Patinio

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SP Secretary will review the request and approve it 3. Processing of Request Perla P. Bathan

SP Staff will retrieve document, reproduce and certify its authenticity 4. Issuance of Order of Perla P. Bathan Payment

Get the order of payment and pay the corresponding amount to the Treasurer’s Office. Get the Official Receipt. 5. Release of Document 1 minute Perla P. Bathan

Show the official receipt to the SP staff and receive your requested documents

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CITY SOCIAL SERVICES AND YOUTH DEVELOPMENT DEPARTMENT

 Aid to Individual in Crisis (AICS)  Financial Assistance:  Burial Assistance  Educational Assistance  Medical Assistance  Hospital Assistance  Certification of Indigence  Certification of Eligibility for PhilHealth  Program for Autistic Children  Program for Children-in-conflict with the Law  Pre-Marriage Counseling  Reception and Action Center  Travel Clearance for Minors  Family Therapy  After Care Program for Recovered Drug Dependents  Preparation Of Social Case Study Reports (SCSR)  Enrollment for Vocational Training at Calamba Manpower Development Center  Employment Assistance  Supervised Industry Training  Competency Assessment  Certificate Authentication and Verification (CAV)  Rescue Operation for Validated Reported Cases of Child Abuse

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 Forensic Interview and Medico-Legal Examination of Children Victims of Abuse  Case Management of Child Victim of Abuse  Assistance to Children Victims of Abuse in Case Filing/ Criminal Prosecution  Processing and Assessment of Child In Conflict With the Law (CICL)  Implementation of Diversion and Intervention Programs for Children In Conflict With the Law (CICL)  Protective Services at the Reception and Action Center (RAC)  Solo Parent Program  Program for Person with Disability (Issuance of ID)

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BURIAL ASSISTANCE City Social Services and Youth Development Department

Frontline Service : Financial Assistance

Output : Burial Assistance

Requirements :  Death Certificate  Barangay Clearance  Funeral Contract

Procedure Processing Time Responsible Person 1. Client represents himself/herself to 15 minutes CSSYDO Officer and the office for interview and submit staff the required documents 2. Verify submitted documents 10 minutes 3. Conduct Assessment 4. Preparation of Obligation Request 10 minutes and Disbursement Voucher 5. Signing of prepared documents by 10 minutes department head 6. Forward prepared documents signed by department heads to Office of the Mayor for approval

EDUCATIONAL ASSISTANCE City Social Services and Youth Development Department

Frontline Service : Financial Assistance

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Output : CSSD Indorsement Requirements :  Letter Request  Enrollment Sheet  Assessment  Grades

Procedure Processing Time Responsible Person 1. Client represents himself/herself 15 minutes CSSYDO Officer and to the office for interview and staff submit the required documents 2. Verify submitted documents 10 minutes 3. Conduct Assessment 4. Preparation of Obligation 10 minutes Request and Disbursement Voucher 5. Signing of prepared documents 10 minutes by department head 6. Forward prepared documents signed by department heads to Office of the Mayor for approval

MEDICAL ASSISTANCE City Social Services and Youth Development Department

Frontline Service : Financial Assistance

Output : Medical Assistance

Requirements :

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 Medical Request/Abstract/ Medical Certificate  List of Medicine and Price Quotation  Barangay Clearance

HOSPITAL ASSISTANCE City Social Services and Youth Development Department

Frontline Service : Financial Assistance

Output : Hospital Assistance

Requirements :  Medical Abstract  Hospital Bill  Barangay Clearance

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Procedure Processing Time Responsible Person 1. Client represents 15 minutes CSSYDO Officer and himself/herself to the office staff for interview and submit the required documents 2. Verify submitted documents 10 minutes 3. Conduct Assessment 4. Preparation of Obligation 10 minutes Request and Disbursement Voucher 5. Signing of prepared documents 10 minutes by department head 6. Forward prepared documents signed by department heads to Office of the Mayor for approval

CERTIFICATION OF INDIGENCE City Social Services and Youth Development Department

Frontline Service : Request for Certification of Indigence

Output : CSSYDO Certification

Requirements :  Sketch of residence for C.I.  Barangay Clearance

Procedure Processing Time Responsible Person 1. Client to proceed at the Office At least 2 days CSSYDO Officer and Staff 2. Conduct collateral investigation A Guidebook of the City of Calamba’s Frontline Services 309

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3. Preparation and issuance of Certification

PROGRAMANG MEDICARE PARA SA MASA City Social Services and Youth Development Department

Frontline Service : Request for Certification of Eligibility for Philhealth

Output : Accomplished Family Data Sheet

Requirements :  Family Data Sheet  Certification from Barangay Captain

Procedure Processing Time Responsible Person 1. Day Care Worker/Office staff 20 minutes Day Care Workers, accomplish Family Data Sheet/ CSSYDO Officer and Record Form of the identified Staff beneficiaries 2. Prepare the list summary of 20 minutes beneficiaries based on FDS 3. Submit Endorsement to Philhealth 4. Philhealth FD released

DAY CARE SERVICE PROGRAM City Social Services and Youth Development Department

Frontline Service : Day Care A Guidebook of the City of Calamba’s Frontline 310 Services

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Output : Day Care Children Attended Ten (10) months Day Care Session

Requirements :  Child’s Birth Certificate  Barangay Clearance

Procedure Processing Time Responsible Person 1. Parents/Guardians proceed Day Care Workers Day Care Center to enroll their children ages 3 to 4 and fill-up required forms 2. When found eligible, the Day Care Workers children enroll in our Day Care Program 3. Day Care Children attend Day Care Sessions daily

PROGRAM FOR CHILDREN WITH SPECIAL NEEDS City Social Services and Youth Development Department

Frontline Service : Program for Autistic Children

Output : Special Education

Requirements :  Birth Certificate  Barangay Clearance  Assessment Report  Medical Report by Development Pediatrician

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Procedure Processing Time Responsible Person 1. Parents/Guardians to proceed at Hope/SPED Hope Intervention Center where Teachers they are interviewed 2. The SPED teachers prepare the Hope/SPED Assessment Report Teachers 3. Child shall then be placed in the program where he/she belongs: (early, intermediate, advanced intervention program)

PROGRAM FOR CHILDREN-IN-CONFLICT WITH THE LAW City Social Services and Youth Development Department

Frontline Service : Program for the Youth and CICL (RA 9344)

Output : Diversion/Intervention Report

Requirements :  Birth Certificate of minor  Indorsement from Barangay Chairman  If involved in a case, indorsement from the police

Procedure Processing Time Responsible Person 1. Bring minor to the office for 2 hours CSSYDO Officer and interview or counseling staff 2. If the client needs counseling, 1 hour CSSYDO Officer and same will be done in staff coordination with his/her parents/relatives 3. If involved in major offense 4 hours CSSYDO Officer and and if over 15 years old, bring staff A Guidebook of the City of Calamba’s Frontline 312 Services

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to the court for disposition or for diversion program 4. If below 15 years old, initiate 2 hours CSSYDO Officer and intervention program staff

PRE-MARRIAGE COUNSELING City Social Services and Youth Development Department

Frontline Service : Pre-Marriage Counseling

Output : Certificate

Requirements : None

Procedure Processing Time Responsible Person 1. Bride and groom to proceed at 2 hours Authorized Marriage CSSYD Office for counseling Counselor

RECEPTION AND ACTION CENTER City Social Services and Youth Development Department

Frontline Service : Reception and Action Center Program

Output : Certificate of Confinement

Requirements :  Indorsement of Barangay Chairman

Procedure Processing Time Responsible Person 1. Bring client to the center for House parent/s or temporary care Psychologists

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TRAVEL CLEARANCE FOR MINORS City Social Services and Youth Development Department

Frontline Service : Program for Minors Travelling Abroad

Output : Travel Clearance

Requirements :  Birth Certificate  Affidavit of consent and support  Picture of minor and photocopy of picture of companion

Procedure Processing Time Responsible Person 1. Parents/Guardians proceed 20 minutes CSSD Staff to the Office where all the requirements are given 2. Parents/Guardians proceed 2 hours Social Worker to DSWD Region IV-A where clearance to travel abroad is given

FAMILY THERAPY City Social Services and Youth Development Department

Frontline Service : Family Therapy

Output :

Requirements :  Indorsement from the Barangay

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Procedure Processing Time Responsible Person 1. Parents and children proceed to 4 hours Social Worker/ the Office where problem will Counselor be discussed and offers solution

AFTER CARE PROGRAM FOR RECOVERED DRUG DEPENDENTS City Social Services and Youth Development Department

Frontline Service : After Care Program for Recovered Drug Dependent

Output : After Care Report indicating that client underwent treatment or failed to complete 18 months treatment

Requirements :  Order from Rehabilitation Center for After Care Treatment

Procedure Processing Time Responsible Person 1. Bring client to the Rehabilitation 18 months Social Worker Center for treatment 2. After six (6) months, if qualified, client undergoes 18 months After Care Treatment

PREPARATION OF SOCIAL CASE STUDY REPORTS (SCSR) City Social Services and Youth Development Department

Frontline Service : Preparing Social Case Studies (SCSR)

Output : Social Case Study Report (SCSR)

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Requirements :  Medical Abstract  Hospital Bill  Medical prescription  Laboratory Examination

Procedure Processing Time Responsible Person 1. Client submits him/herself for 18 months Social Worker interview and present all necessary documents 2. Documents submitted shall be verified 3. Conduct Assessment 4. Recording of SCSR 5. Issuance of SCSR

VOCATIONAL TRAINING AT CALAMBA MANPOWER DEVELOPMENT CENTER (CMDC) City Social Services and Youth Development Department- Manpower Development Division

Frontline Service : Vocational Training at CMDC

Output : Training with Certificate of Completion

Requirements :  Birth Certificate  Residence Certificate/Postal ID/Voter’s ID  Indorsement from Barangay Chairman  Copy of Grades/Diploma

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Procedure Processing Time Responsible Person 1. Enrollees proceed to 10 minutes Registration Staff CMDC to enroll 2. Enrollees submit 5 minutes Registration Staff enrollment requirements and be verified by the registrar 3. Staff conducts 20 minutes Registration Staff corresponding interview 4. If qualified, enrollees are 1 hour and 30 Registration Staff asked to return for minutes aptitude test 5. If qualified, enrollees 30 minutes Registration Staff enroll at chosen trade/ training program

EMPLOYMENT ASSISTANCE City Social Services and Youth Development Department- Manpower Development Division

Frontline Service : Request for Employment Assistance

Output : CMDC Indorsement

Requirements :  Employment Request Slip  Certificate of Training

Procedure Processing Time Responsible Person 1. Graduates proceed to CMDC to 15 minutes CMDC Officer and request for indorsement Staff 2. Preparation of indorsement 10 minutes CMDC Officer and

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letter Staff 3. Signing of prepared document 10 minutes CMDC Officer and by department head/ division Staff chief and issuance

SUPERVISED INDUSTRY TRAINING City Social Services and Youth Development Department- Manpower Development Division

Frontline Service : Program for Supervised Industry Training/ OJT

Output : CMDC Indorsement

Requirements :  OJT Request Slip

Procedure Processing Time Responsible Person 1. Graduates proceed to CMDC to 15 minutes CMDC Officer and request for indorsement Staff 2. Preparation of indorsement letter 10 minutes CMDC Officer and Staff 3. Signing of prepared document by 10 minutes CMDC Officer and department head/ division chief and Staff issuance

COMPETENCY ASSESMENT City Social Services and Youth Development Department- Manpower Development Division

Frontline Service : National Certification and Competency/ Skills Assessment

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Output : CMDC Indorsement (graduates)/ Schedule of Competency Assessment (graduating)

Requirements :  Certificate of Training (graduates)  Enrollment sheet (graduating)

Procedure Processing Time Responsible Person 1. Student/Graduates proceed to 15 minutes CMDC Officer and CMDC to request for competency Staff assessment 2. Preparation of indorsement 10 minutes CMDC Officer and letter/competency assessment Staff schedule 3. Signing of prepared document 10 minutes CMDC Officer and by department head/ division Staff chief and issuance

CERTIFICATE AUTHENTICATION AND VERIFICATION (CAV) City Social Services and Youth Development Department- Manpower Development Division

Frontline Service : Certificate Authentication and Verification

Output : Certificate Authenticated and Verified Requirements :  Copy of Certificate of Training  Request slip for CAV

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Procedure Processing Time Responsible Person 1. Proceed to CMDC for 10 minutes CMDC Officer and authentication and verification of Staff certificate 2.Verifying of documents and 20 minutes CMDC Officer and checking records of graduates from Staff enrollment and terminal reports 3.Authentication of certificates and 10 minutes CMDC Officer and issuance Staff

RESCUE OPERATION FOR VALIDATED REPORTED CASES OF CHILD ABUSE City Social Services and Youth Development Department Child Protection and Rehabilitation Program - Child Protection Unit (CPU)

Frontline Service: Rescue Operation for Validated Reported Cases of Child Abuse

Output : Rescue Operation

Requirements :  Actual Report of Incident of Abuse; or  Referral from DSWD, Bantay Bata 163, other LGU’s and other Agencies  Verbal or Written Validation of Information through BCPC/ WCCD and the community

Procedure Processing Time Responsible Person 1. Report of Depending on the CPU Social Worker incident/case of nature and abuse, through complexity of the verbal, written or case

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via telephone call. (May include sexual or physical abuse, and/or illegal recruitment of minors) 2. Validation of Depending on the BCPC/ WCCD Information nature and through BCPC/ complexity of the WCCD and the case community 3. Rescue Operation CPU Social Worker Police Investigator 4. Written report CPU Social Worker after the operation

FORENSIC INTERVIEW AND MEDICO-LEGAL EXAMINATION OF CHILDREN VICTIMS OF ABUSE City Social Services and Youth Development Department Child Protection and Rehabilitation Program - Child Protection Unit (CPU)

Frontline Service: Processing of Children Victims of Abuse whether Rescued/ Referred

Output : Interviewed and Examined Children Victims of Abuse

Requirements :  Rescue Operations Cases:  Actual Report of Incident of Abuse; or

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 Referral from DSWD, Bantay Bata 163, other LGU’s and other Agencies Referred Cases:  Indorsement from the Barangay Women and Children’s Desk and Other LGU’s and NGO’s Member Networks of the CAPIN or CPU  Birth Certificate Of The Minor

Procedure Processing Time Responsible Person 1. Initial intake interview with the 20 minutes CPU Social Worker/ child and parents/ guardians (if Psychologist present) also to establish rapport 2. Signing of consent forms by 5 minutes CPU Social Worker parents/guardians or in the absence thereof by a social worker in behalf of the child attested by a witness 3. A Social Worker and a Police 30-45 minutes CPU Social Worker Officer conducts child-friendly Police Investigator interview (Forensic Interview) 4. Affixing of child’s signature or 30 minutes CPU Social Worker thumbmark on all Sworn Statements duly witnessed by parents/ guardians or by a Social Worker 5. Issuance of referral letters for Medico-Legal and Psychological/Psychiatric Examination as necessary 6. Conducting of Medico-Legal and Medico-Legal Psychological/ Psychiatric Doctor Examination outside CPU. (in the absence of a guardian child shall

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be accompanied by a Social Worker)

CASE MANAGEMENT OF CHILD VICTIM OF ABUSE City Social Services and Youth Development Department Child Protection and Rehabilitation Program - Child Protection Unit (CPU)

Frontline Service: Provide Mid/Long-Term After Care Support to Children Victims of Abuse Output : Mid/Long-Term After Care Support to Children Victims of Abuse Requirements :  Social Case Study Report (SCSR)

Procedure Processing Time Responsible Person 1. Case Management Team 2-3 hours Case Management conducts Case Review of all Team active and non-active cases to track down the status of each case 2. Active cases will have follow-up 3 hours once a BCPC/ WCCD appointments scheduled with month the Social Worker or Beginning Family Therapy (BFT) provider 3. Case conferences with other CPU Director, CPU stakeholders are held in order Social Worker, to update the different Police Officer, and institutions of the child abuse other Service situation in the community Provider

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ASSISTANCE TO CHILDREN VICTIMS OF ABUSE IN CASE FILING/ CRIMINAL PROSECUTION City Social Services and Youth Development Department Child Protection and Rehabilitation Program - Child Protection Unit (CPU)

Frontline Service: Provide Protective Custody and Assistance to Children Victims of Abuse in Case Filing/ Criminal Prosecution

Output : Protective Custody and/or Assistance in Criminal Prosecution

Requirements:  Social Case Study Report (SCSR)  Medical and Medico-Legal Examination Results  Sworn Statement  Birth Certificate

Procedure Processing Time Responsible Person 1. The child and family shall be CPU Social Worker, assisted in filing cases at the Police Investigator Prosecutors Office 2. Referral for temporary shelter CPU Social Worker or protective custody if necessary, shall be issued after a Risk and Safety Assessment and the child is determined not safe to return home 3. The child shall be assisted by CPU Social Worker the social worker during her scheduled hearing. The Social Worker shall testify in court, if the court requires it.

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PROCESSING AND ASSESSMENT OF CHILD IN CONFLICT WITH THE LAW (CICL) City Social Services and Youth Development Department Child Protection and Rehabilitation Program - Child Protection Unit (CPU)

Frontline Service: Processing and Assessment of CICL

Output : Processed and Assessed CICL for Turnover to Legal Guardians or Voluntary/ Involuntary Commitment

Requirements :  Indorsement from Law Enforcement Officers: Philippine National Police, National  Bureau of Investigation Agents, Barangay Officials and Tanods, Etc.  Birth Certificate  Court Order

Procedure Processing Time Responsible Person 1. Proper documentation and 1 day Initial intake interview shall be undertaken to gather collateral information. 2. Issuance of referral for Psychological/ Psychiatric evaluation if necessary 3. Recommend turnover to Legal Guardians if appropriate, otherwise voluntary/ involuntary Commitment shall be recommended (Petition for Involuntary Commitment shall be filed in the court in case of refusal of Legal Guardians)

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4. Conduct Home Visitations to 1 day Social Worker observe behavior of CICL (if applicable)

IMPLEMENTATION OF DIVERSION AND INTERVENTION PROGRAMS FOR CHILDREN IN CONFLICT WITH THE LAW (CICL) City Social Services and Youth Development Department Child Protection and Rehabilitation Program - Child Protection Unit (CPU)

Frontline Service: Diversion and Intervention Programs for CICL

Output : Rehabilitated CICL

Requirements :  Social Case Study Report (SCSR)

Procedure Processing Time Responsible Person 1. A case conference between CPU Social Worker CPU Social Worker and the CICL’s Legal Guardians shall be conducted to develop a diversion program in coordination with the BCPC, SK Council, teachers, faith- groups and other concerned parties. 2. Upon reaching an agreement the CICL and Legal Guardians along with Case Manager shall sign a diversion contract. (In case of non- agreement/ failure of A Guidebook of the City of Calamba’s Frontline 326 Services

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completion case shall be referred to prosecutor) 3. The Social Worker in charge CPU Social Worker of the case shall implement the intervention plans, agreed upon during the case conference, and/or the diversion program as well.

Cases may last from a period of six months to one (1) year or longer depending on the Case Manager’s recommendations 4. CPU social worker shall CPU Social Worker submit a monthly, quarterly and annual report to the Social Services Division Office on the number of cases served and implementation of intervention and diversion program.

PROTECTIVE SERVICES AT THE RECEPTION AND ACTION CENTER (RAC) City Social Services and Youth Development Department Child Protection and Rehabilitation Program - Child Protection Unit (CPU)

Frontline Service: Protective Service for Women and Children

Output : Protective Custody or Temporary Shelter

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Requirements :  Social Case Study Report (SCSR)  Indorsement/Referral from Child Protection Unit (CPU)  Birth Certificate  Medical Certificate, Etc.

Procedure Processing Time Responsible Person 1. Duly assessed and referred women and children shall be directed to the RAC 2. They shall then submit themselves to admission procedures and present all necessary requirements prior to being issued an admission slip 3. The wards shall then be oriented individually or by groups on the type of care to be expected, meaning of the program, rules and regulations of the center, and set-up and services of the center

4. A sequence of interviews shall be conducted in order to assess further the case, treatment plan (if applicable), physical- psychological well being of the ward

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5. Discharge of the ward shall be arranged upon conclusion of treatment / after the Risk and Safety Assessment deems it safe to return home / if transfer is necessary (whichever is applicable)

SOLO PARENT PROGRAM City Social Services and Youth Development Department Family Welfare and Development Program

Frontline Service: Solo Parent Program

Output : Solo Parent I.D.

Requirements :

 Birth Certificate  Marriage Contract (If available)  1x1 Pictures  Income Tax Return for Working Parent; or  Affidavit of Illegitimacy; or  Death Certificate; or  Barangay Certification; or  Detention Decision; or  Medical Certification; or  Decision of Annulment and Legal Separation

Procedure Processing Time Responsible Person 1. Client to proceed at the office 30 minutes CSSYD Staff and to submit all requirements

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2. A solo parent shall file an application form at the City Social Services and Youth Development Office (Special Social Services Division)

3. An interview shall be scheduled with the applicant to establish his/her eligibility based on the criteria set under Sec. 9, Art. IV of the Solo Parents Welfare Act.

4. Home visit and collateral information shall also be conducted by a social worker to validate information given by the applicant

PROGRAM FOR PERSON WITH DISABILITY City Social Services and Youth Development Department Family Welfare and Development Program

Frontline Service: Program for Person with Disability

Output : PWD ID’s Issued

Requirements : *Depends on the Submission of the needed requirements by the PWD

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Procedure Processing Time Responsible Person 1. Obtain the form from CSSYDO 10 minutes CSSYDO Staff 2. Accomplishing the Registration CSSYDO Staff form accurately and completely 3. Affix ID picture in the form and the CSSYDO Staff other ID with RF for file 4. Attach copy of the document to CSSYDO Staff confirm the medical or disability condition 5. Submission of the accomplished 5 days CSSYDO Staff PWD-R Form  Check/Verify the data  Assign PWD ID  Fill-up data required on the ID card  Issue the ID Card to the PWD

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CITY TREASURY MANAGEMENT OFFICE

 Check Releasing  Financial Assistance  Payment of Business Taxes  Payment of Building/Zoning Permit Fee  Payment of Electrical Fees  Payment of PEZA Tax  Fixed Tax on Delivery Vehicles  Payment of Amusement Tax  Payment of Civil Registry Fees  Payment of Professional Tax  Payment of Traffic Citation Ticket  Payment of Tricycle Franchise Regulatory Fees  Community Tax Certificate (Cedula)  Police, Court and Mayor’s Clearances  Payment of Real Property Tax  Payment of Real Property Transfer Tax  Real Property Tax Clearance and Certificate of Payments  Payment for Certification of Tax Declaration  Payment for Certification of Official Receipts

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CHECK RELEASING City Treasury Management Office

Frontline Service : Release of checks

Output : Check is released

Requirements :  Valid ID;  Official Receipt  In the payee's absence, authorization letter and ID of receiving party

Procedure Processing Time Responsible Person 1. Verify the disbursement 5 minutes Fund Management voucher from the City Division Staff Treasurer's Office 3 minutes 2. Issue Official Receipt & acknowledgement receipt of the check

FINANCIAL ASSISTANCE City Treasury Management Office

Frontline Service : Release of Financial Assistance

Output : Check or cash is released

Requirements :  Valid ID  and in the payee's absence, Authorization letter and ID

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Procedure Processing Time Responsible Person 1. Present a valid ID to validate the 2 minutes Fund Management existence of the financial Division Staff assistance 2. Affix signature in the Disbursement 2 minutes Voucher as proof of receipt and receive check or cash.

PAYMENT OF BUSINESS TAXES City Treasury Management Office

Frontline Service : Paying Business Tax

Output : Official Receipt Issued

Requirements :  Order of Payment from BPLO

Fees : Based on Order of Payment

Procedure Processing Time Responsible Person 1. Present Order of Payment issued by 20 sec. Business Tax Section BPLO Staff 2. Get Business Tax Statement of 2 mins. Account (SOA) upon presentation of Community Tax Certificate (CTC) Collecting officer 3. Submit Statement of Account and 20 sec. Order of Payment to collecting officer and pay amount indicated 4. Get taxpayer's copy of Official Receipt (OR) A Guidebook of the City of Calamba’s Frontline 334 Services

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PAYMENT OF BUILDING/ZONING PERMIT FEE City Treasury Management Office

Frontline Service : Paying Building/Zoning Permit Fee

Output : Official Receipt Issued

Requirements :  Order of Payment from CPDO

Fees : Based on Order of Payment

Procedure Processing Time Responsible Person 1. Present Order of Payment from 1-2 minutes Collecting officer CPDO. 2. Pay amount indicated. 3. Get taxpayer's copy of Official Receipt (OR).

PAYMENT OF ELECTRICAL FEES City Treasury Management Office

Frontline Service : Paying Electrical Fee

Output : Official Receipt Issued

Requirements : Order of Payment from City Engineering Office

Fees : Based on Order of Payment

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Procedure Processing Time Responsible Person 1. Present Order of Payment from City 1-2 minutes Collecting officer Engineering Office. 2. Pay amount indicated. 3. Get taxpayer's copy of Official Receipt

PAYMENT OF PEZA TAX City Treasury Management Office

Frontline Service : Paying PEZA Tax

Output : Official Receipt Issued

Requirements :  Income Tax Return  Community Tax Certificate  Statement of Account

Procedure Processing Time Responsible Person For new PEZA registered company: 10 - 15 mins. Business Tax 1. Present photocopy of Certificate of Section Staff Registration and get SOA upon presentation of CTC 2. Submit SOA to collecting officer and pay Collecting officer amount indicated 3. Get taxpayer's copy of Official Receipt (OR). For renewal: 10 - 15 mins. Business Tax 1. Present Copy of Income Tax Return (ITR) Section Staff and get SOA upon presentation of CTC Collecting officer 2. Pay amount indicated

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3. Get taxpayer's copy of Official Receipt

FIXED TAX ON DELIVERY VEHICLES City Treasury Management Office

Frontline Service : Paying Annual Fixed Tax on Delivery Vehicle

Output : Official Receipt Issued

Requirements :  Appearance of Registered Owner of Vehicle  Plate No. of vehicle

Procedure Processing Time Responsible Person 1. Pay corresponding tax. 30 sec. Collecting officer 2. Get taxpayer's copy of Official Receipt

PAYMENT OF AMUSEMENT TAX City Treasury Management Office

Frontline Service : Paying Amusement Tax

Output : Official Receipt Issued

Requirements :  Report from Ticket checkers

Procedure Processing Time Responsible Person 1. Pay corresponding tax. 30 sec. Collecting officer

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2. Get taxpayer's copy of Official Receipt

PAYMENT OF CIVIL REGISTRY FEES City Treasury Management Office

Frontline Service : Paying City Civil Registrar's Fees

Output : Official Receipt Issued

Requirements :

 Order of Payment from C.C.R.

Fees : Based on Order of Payment

Procedure Processing Time Responsible Person 1. Present Order of Payment from 30 sec. Collecting officer CCRO 2. Pay amount indicated 3. Get taxpayer's copy of Official Receipt

PAYMENT OF PROFESSIONAL TAX City Treasury Management Office

Frontline Service : Paying Professional Tax Receipt (PTR) Output : Official Receipt Issued

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 TIN of cardholder  Telephone No. of taxpayer  Address of Taxpayer

Procedure Processing Time Responsible Person 1. Present T.I.N. & P.R.C. I.D. 30 sec. Collecting officer 2. Pay amount indicated 3. Get taxpayer's copy of Official Receipt

PAYMENT OF TRAFFIC CITATION TICKET City Treasury Management Office

Frontline Service : Paying Traffic Violation/ Citation Ticket

Output : Official Receipt Issued

Requirements :  Citation ticket

Fees : Based on Citation Ticket

Procedure Processing Time Responsible Person 1. Present violation/citation ticket 5 minutes Collecting officer from PNP, LTMO and CTMO 2. Get taxpayer's copy of Official Receipt

PAYMENT OF TRICYCLE FRANCHISE REGULATORY FEES City Treasury Management Office

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Output : Official Receipt Issued

Requirements :  Official Receipt/ Certificate of Registration  Plate Number of Vehicle

Fees : Based on Order of Payment

Procedure Processing Time Responsible Person 1. Present Order of Payment from City 5 minutes Collecting officer Administration Office 2. Pay amount indicated 3. Get taxpayer's copy of Official Receipt

COMMUNITY TAX CERTIFICATE (CEDULA) City Treasury Management Office

Frontline Service : Getting Community Tax Certificate (CTC)

Output : CTC Issued

Requirements :  Filled up Declaration Form/ data slip

Procedure Processing Time Responsible Person 1. Fill up Declaration Form/Data 5 minutes Collecting officer Slip 2. Pay amount indicated 3. Get taxpayer’s copy of CTC

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POLICE, COURT AND MAYOR’S CLEARANCES City Treasury Management Office

Frontline Service : Paying Police, Court, Mayor's Clearance

Output : Official Receipt Issued

Requirements : Referral slip/Order of Payment from PESO

Fees : Based on Order of Payment

Procedure Processing Time Responsible Person 1. Get referral slip/order of payment 5 minutes Collecting officer form PESO 2. Pay amount indicated 3. Get taxpayer's copy of Official Receipt

PAYMENT OF REAL PROPERTY TAX City Treasury Management Office

Frontline Service : Paying Real Property Tax

Output : Official Receipt Issued

Requirements :  For first time RPT taxpayers  Tax Declaration of Subject Property  for succeeding payments, Latest Official Receipt

Fees : Based on Order of Payment

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Procedure Processing Time Responsible Person 1. Present documentary 10 minutes RPT Staff requirements to Real Property Tax Collection Section & get RPTOP (Real Property Tax Order of Payment) 2. Submit RPTOP to teller/collecting Collecting officer officer and pay amount indicated 3. Get taxpayer's copy of Official Receipt (OR)

PAYMENT OF REAL PROPERTY TRANSFER TAX City Treasury Management Office

Frontline Service : Paying Real Property Transfer Tax

Output : Official Receipt Issued

Requirements :  Photocopy of the following documents: Deed of Sale or any Deed of Conveyance, RPT Clearance, & Tax Declaration

Fees : Based on Order of Payment

Procedure Processing Time Responsible Person 1. Submit documentary 10 minutes RPT Staff requirements to Real Property Tax Collection Section 2. 3. Secure Order of Payment (OP) RPT Staff duly approved by City Treasurer

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4. Submit OP to teller/collecting Collecting officer officer and pay amount indicated 5. Get taxpayer's copy of Official Receipt

REAL PROPERTY TAX CLEARANCE AND CERTIFICATE OF PAYMENTS City Treasury Management Office

Frontline Service : Securing a Real Property Tax Clearance / Certificate of Payments

Output : Release of Certificate

Requirements :  Latest Official Receipt

Fees : Based on Order of Payment

Procedure Processing Time Responsible Person 1. Present last official receipt (OR) to 15 min. RPT Staff Real Property Tax Collection Section and get Order of Payment for certification fee. 2. Submit OP to teller/Collecting officer Collecting officer and pay amount indicated 3. Submit OR to Real Property Tax RPT Staff Collection Section for preparation of Tax Declaration for signature of the City Treasurer. 4. Release of approved certificate of RPT Staff payment

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PAYMENT FOR CERTIFICATION OF TAX DECLARATION City Treasury Management Office

Frontline Service : Paying Certification Fee for Certified True Copy of TD, Certificate of No Improvement, Certificate of No Property, Certified Copy of Map, Certification of Barangay Jurisdiction, Certificate of Land Holding, & Certified True Copy of Official Receipt/s (OR)

Output : Official Receipt Issued

Requirements :  Order of payment from the City Assessment Office

Fees : Based on Order of Payment

Procedure Processing Time Responsible Person 1. Present Order of Payment issued by 2 minutes RPT Staff Assessor's Office 2. Submit OP to teller/collecting officer and Collecting officer pay the amount indicated. 3. Get taxpayer's copy of Official Receipt.

PAYMENT FOR CERTIFICATION OF OFFICIAL RECEIPTS City Treasury Management Office

Frontline Service : Paying Certification Fee for Certified True Copy of Official Receipt/s (OR) Output : Certified True Copy of OR

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Fees : Based on Order of Payment

Procedure Processing Time Responsible Person 1. Get OP from Real Property Tax RPT Staff Collection Section 2. Submit RPTOP to teller/collecting Collecting officer officer and pay the amount indicated. 3. Submit OR to Real Property Tax RPT Staff Collection Section to claim Certified Copy of OR. 4. Release of Certified True Copy of OR.

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CITY VETERINARY SERVICES DEPARTMENT

 Dog Registration  Mass Vaccination  Individual Vaccination  Treatment on Walk-in Clients  On-Call Animal Treatment  Surgical Procedure for Animals  License Applications and Transport Carriers Accreditation  Shipping Permit for Animals  Veterinary Investigation Report  Veterinary Medical Supplies for Livestock Production  “Bangis ng Rabies” Film Showing  Request for Reading Materials  Deworming For Large Animals  Diagnostic Services  Meat Inspection Services  Slaughtering and Meat Inspection Service

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DOG REGISTRATION City Veterinary Services Department

Frontline Service : Registration of Dogs

Output : Animals registered and vaccinated

Requirements : Unregistered dogs

Fees : Free of Charge

Procedure Processing Time Responsible Person 1. Approach the office receptionist and 3 minutes Assigned Technical sign the client's logbook. Receptionist will Personnel direct the client to the assigned personnel. (Officer of the Day)

2. The assigned personnel will record the 5 minutes Livestock Inspector owner and dog’s basic information.

3. Vaccination of dog with anti-rabies, if 5 minutes Livestock Inspector/ not yet vaccinated. Veterinarian

4. Issuance of dog tag and registration 5 minutes Livestock inspector card signed by veterinarian. Veterinarian

MASS VACCINATION City Veterinary Services Department

Frontline Service : Request for Mass Vaccination Small Animal – Cats and Dogs with Rabies Vaccine

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Large Animal – Cattle and Carabao with Hemosepticemia

Output : Animals vaccinated and immunized

Requirements :  Request Letter/ Verbal Request  Animal Population report  Information dissemination re: vaccination schedule by the requesting party

Fees : Php 15.00 for tags

Procedure Processing Time Responsible Person 1. Approach the office receptionist and sign 3 minutes Administrative the client's logbook. Receptionist will direct Assistant the client to the assigned personnel. 2. Receive formal request letter and animal 3 minutes Livestock Inspector population report from the requesting party addressed to the City Vet Office

3. Letter will be handed to the Animal 5 minutes Veterinarian Health Section Head for scheduling and some instructions. 4. Conduct vaccination on the agreed date 1 day Pound keeper, and venue Livestock Inspector, Veterinarian,

INDIVIDUAL VACCINATION City Veterinary Services Department

Frontline Service : Walk-In Client’s Request for Small Animal Vaccination

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Output : Animals vaccinated and immunized

Requirements :  Animal to be vaccinated  Normal Physical Exam Result

Fees : Php 15.00 per tag

Procedure Processing Time Responsible Person 1. Approach the officer 3 minutes Livestock Inspector receptionist and sign the client's logbook. The receptionist will direct the client to the assigned personnel. 2. Conduct interview regarding 3 minutes Livestock Inspector, the client & patient's basic Pound Keeper information 3. Conduct physical exam 5 minutes Veterinarian, Livestock (palpation, temperature Inspector reading etc.) 4. Vaccinate the animal with 2 minutes Veterinarian Rabies vaccine 5. Issuance of dog tag and 3 minutes Veterinarian vaccination card filled and signed

ON-CALL ANIMAL TREATMENT City Veterinary Services Department

Frontline Service : Request for On-Call Treatment

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Output : Treated Animal Requirements :  Place a call or SMS re: animal condition  location and name of owner  Medicine to be provided by owner (in cases where the agency has no available supply)

Procedure Processing Time Responsible Person 1. Receive call or SMS from a client 2 minutes Livestock Inspector/ Veterinarian 2. Discuss with the client the present 5 minutes Livestock Inspector/ condition of the animal for initial Veterinarian diagnosis and possible treatment regimen, otherwise arrange the date & time to visit the sick animal 3. Prepare Client Request form 2 minutes Livestock Inspector/ Veterinarian

3. Visit & conduct treatment of sick 2-4 hrs Livestock Inspector/ animal including Veterinarian travel time 4. Give prescription and instruct the 10 minutes Veterinarian client on appropriate drug administration.

SURGICAL PROCEDURE FOR ANIMALS City Veterinary Services Department

Frontline Service : Request for Minor Surgical Procedure (Castration – Swine, Large animal; Wound Repair/Wound Dressing)

Output : Treated Animal A Guidebook of the City of Calamba’s Frontline 350 Services

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Requirements :  Written or Verbal Request  Medicine to be provided by owner (in cases where the agency has no available supplies)

Procedure Processing Time Responsible Person 1. Approach the office receptionist 3 minutes Administrative and sign the client's logbook. The Assistant receptionist will direct the client to the assigned personnel. 2. Discuss with the client the present 5 minutes Livestock Inspector/ condition of the animal for initial Veterinarian diagnosis and possible treatment regimen, otherwise arrange the date & time to visit the sick animal 4. Prepare Surgery Consent Form to 3 minutes Livestock Inspector be filled up by the client 5. Conduct physical exam of the 5 minutes Veterinarian animal if the animal is brought at the office 6. Prepare the animal for surgery : 1hr - 4 hrs - administration of local including travel Veterinarian anesthesia time - asepsis of the surgical site and conduct actual procedure 7. Give prescription and instruct the 10 minutes Veterinarian client for appropriate drug administration and wound management

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LICENSE APPLICATIONS AND TRANSPORT CARRIERS ACCREDITATION City Veterinary Services Department

Frontline Service : Assist Applicants (Livestock, Poultry & By-Products, Handler’s License Application; Registration and Accreditation of Transport Carriers)

Output : Handler’s License Released, Transport Carrier Registered and Accredited

Requirements :  Notarized Application Form  Latest 2 pcs 1"x1" ID picture  TIN  Business Permit  Attend seminar  Photo Copy OR  Carrier, Photo of the carrier

Fee : Php 300.00 Registration Php 300.00 Application Fee for BAI

Procedure Processing Time Responsible Person 1. Approach the office receptionist 3 minutes Administrative and sign the client's logbook. The Assistant receptionist will direct the client to the assigned personnel. 2. Provide the applicant with 5 minutes Meat Inspector application forms and explain/review the requirements needed. 3. Conduct seminar proper 30 minutes Veterinarian 4. Furnish the applicant with 5 minutes Meat Inspector/

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Certificate of Attendance Veterinarian 5. Give the applicant deadline for 1 minute Meat Inspector/ the fully accomplished application Veterinarian forms with corresponding complete requirements 6. Forward accomplished application CVSO/OPV/BAI forms and requirements to Provincial Office. OPV will forward it to BAI Quezon City for processing otherwise suggest to the applicant to apply directly to submit requirements to BAI Quezon City 7. Release of License depends upon CVSO/OPV/BAI the release from BAI

SHIPPING PERMIT FOR ANIMALS City Veterinary Services Department

Frontline Service : Issuance of Shipping Permit for Livestock, Poultry, Small Animal

Output : Veterinary Shipping Permit Issued Requirements :  Vaccination Certificate for Small Animal  Animal Documents for Large Animal

Fees : Swine : Php 5.00/head Fighting Cocks Php 5.00/head Large Animals Php 20.00/head Birds Php 0.50/head Dogs and Cats Php 20.00/head

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Procedure Processing Time Responsible Person 1. Approach the office receptionist 3 minutes Livestock Inspector and sign the client's logbook. The receptionist will direct the client to the assigned personnel. 2. Inspection of animals to be 5 minutes Livestock Inspector/ shipped for its health status Veterinarian 3.Conduct inquiry regarding 3 minutes Livestock Inspector/ vaccination history of the animal Veterinarian 4. Advice the applicant to pay at the 5 minute City Treasurer’s City Treasurer's Office for Office Inspection Fee 5. Prepare veterinary shipping 3 minutes Livestock Technician permit and attach OR of inspection fee

VETERINARY INVESTIGATION REPORT City Veterinary Services Department

Frontline Service : Issuance of Veterinary Investigation Report for Financial Assistance Purposes

Output : Veterinary Investigation Report Issued

Requirements : Barangay Investigation Report (Dog Bite)  Medical History (if any)  Schedule of Vaccination (if available)

Procedure Processing Time Responsible Person 1. Approach the office receptionist 3 minutes Admin Assistant and sign the client's logbook. The receptionist will direct the client to A Guidebook of the City of Calamba’s Frontline 354 Services

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the assigned personnel. 2. Receive Barangay Investigation 5 minutes Livestock Inspector Report on Dog Bite from the barangay and conduct interview of the dog/cat bite victim regarding the bite incidence 3. Verify vaccination record of the 3 minutes Livestock Inspector/ dog/cat if vaccinated or not Veterinarian 4. Prepare and issue endorsement 5 minutes Livestock Technician/ letter Veterinarian

VETERINARY MEDICAL SUPPLIES FOR LIVESTOCK PRODUCTION City Veterinary Services Department

Frontline Service : Request for Veterinary Supplies for Livestock Production Support (Dewormer, Gentian Violet, Iodine, Hydrogen Peroxide, Water Soluble Vitamins, Antibiotics etc))

Output : Veterinary Supplies Distributed

Requirements :  Written or verbal request

Procedure Processing Time Responsible Person 1. Approach the office receptionist 3 minutes Assigned Technical and sign the client's logbook. The Personnel receptionist will direct the client to (Officer of the Day) the assigned personnel. 2. Conduct interview of the client 10 minutes Veterinarian regarding its animal health and

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production practices 3. Fill up the requisition slip and 5 minutes Veterinarian hand it to the assigned officer. Issuance of Rx if needed. 3. Dispense the supplies prescribed 3 minutes Administrative Asst. by the vet free of charge 4. Record the dispensed veterinary 3 minutes Administrative Asst. supplies and let the farmer sign

“BANGIS NG RABIES” FILM SHOWING City Veterinary Services Department

Frontline Service : Information Dissemination (Request for Film Showing re: Bangis ng Rabis)

Output : Awareness re: Rabies Virus

Requirements :  Letter request

Procedure Processing Time Responsible Person 1. Approach the office receptionist and 3 minutes Administrative sign the client's logbook. The receptionist Assistant will direct the client to the assigned personnel. 2. Receive formal request letter from the 1 minute City Vet Office requesting party addressed to the City Vet Office 3. Letter will be handed to the Regulatory 10 minutes Animal Regulatory Section for scheduling Personnel/ Veterinarian 4. Conduct Film showing on agreed date Animal Regulatory

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[CITIZEN’S CHARTER] CITY OF CALAMBA and venue Personnel/ Veterinarian

REQUEST FOR READING MATERIALS City Veterinary Services Department

Frontline Service : Information Dissemination (Request for Distribution of Reading Materials re: Management, Production and Diseases)

Output : Information disseminated

Requirements :  Letter request

Procedure Processing Time Responsible Person 1. Approach the office receptionist and 3 minutes Assigned Technical sign the client's logbook. The receptionist Personnel will direct the client to the assigned (Officer of the Day) personnel. 2. Respond to the inquiry of the client to 10 minutes Veterinarian the assigned personnel 3. Provide the client with the reading 2 minutes Administrative materials being asked Assistant

DEWORMING FOR LARGE ANIMALS City Veterinary Services Department

Frontline Service : Deworming of Large Animals

Output : Animal Dewormed

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Requirements :  Request Letter  Animal Population survey

Procedure Processing Time Responsible Person 1. Approach the office 3 minutes Administrative receptionist and sign the Assistant client’s logbook. Receptionist will direct the client to the assigned personnel. 2. Receive formal request letter 3 minutes Livestock Inspector from the requesting party addressed to City Veterinary Office together with animal population survey 3. Letter will be handed to the 5 minutes Animal Health veterinarian concerned, for Veterinarian scheduling and additional instructions. 4. Conduct deworming on the 1 day Animal Health agreed date and venue. Personnel

DIAGNOSTIC SERVICES City Veterinary Services Department

Frontline Service : Diagnostic Services (Fecalysis, WBC Count, Skin Scraping, Fungal Test)

Output : Laboratory Samples Analyzed

Requirements :  Laboratory Examination Request

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Procedure Processing Time Responsible Person 1. Approach the office receptionist 3 minutes Administrative and sign the client’s logbook. Assistant Receptionist will direct the client to the assigned personnel. 2. Receive laboratory examination 3 minutes Animal Health requested by a veterinarian (private Personnel or gov’t. veterinarian) 3. Receive and record sample for 3 minutes Animal Health laboratory testing Personnel 4. Conduct laboratory testing 1 hour Veterinarian 5. Release of results 5 minutes Veterinarian/ Animal Health Personnel

MEAT INSPECTION SERVICES City Veterinary Services Department

Frontline Service : Meat Inspection Services in Market stalls

Output : Meat Inspection in Stalls

Requirements : Meat Inspection Certificate : COMI for Frozen Meat

Procedure Processing Time Responsible Person 1. Conduct Inspection in Market 5 minutes Meat Inspector/ Stall Veterinarian 2. Ask for MIC or COMI and check 5 minutes Meat Inspector details 3. Fill up Inspection form and let it 3 minutes Meat Inspector signed by the dealer/retailer A Guidebook of the City of Calamba’s Frontline Services 359

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SLAUGHTERING AND MEAT INSPECTION SERVICES City Veterinary Services Department

Frontline Service : Slaughtering and Meat Inspection Services

Output : Slaughtering and Meat Inspection

Requirements : For Slaughtering of LARGE ANIMALS:  Certificate of Ownership of Large Cattle  Certificate of Transfer of Large Cattle  Veterinary Health Certificate and Shipping Permit from point of origin For Slaughtering of HOGS:  Veterinary Health Certificate  Shipping Permit from point of Origin

Fees : (Per Head) LARGE ANMIAL SMALL ANIMAL Ante-Mortem 10.00 10.00 Post-Mortem 25.00 15.00 Inspection Fee 20.00 5.00 Corral Fee - 5.00 Cert. of Ownership 25.00 - Cert. of Transfer 40.00 - Vehicle Disinfection 20.00 20.00

Availability of Service :

Mondays to Sundays

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Procedure Processing Time Responsible Person 1. Check-in animal for slaughter at least 5 minutes Slaughterhouse 6 hours prior to slaughter for Master/ Livestock verification of Veterinary Health Inspector Certificate, Shipping Permit, Certificate of Large Cattle Ownership and/or Certificate of Transfer of Large Cattle 2. Secure order of payment and pay 4 minutes Slaughterhouse slaughter fees Personnel, CTO Collectors 3. Conduct Ante-Mortem Inspection 5 minutes Livestock Inspector 4. Conduct Slaughtering operation and 1 hour Accredited Post-Mortem inspection Butchers, Meat Inspector 5. Issuance of Meat Inspection 3 minutes Livestock/Meat Certificate Inspector 6. Sign the release papers and receive 2 minutes Livestock/Meat the carcass Inspector 7. Present the OR and meat inspection 1 minute Security Guard certificate at the gate

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CITY GOVERNMENT OFFICIALS JOAQUIN M. CHIPECO, JR. City Mayor

SEVERINO J. LAJARA Vice Mayor

RUTH MARIANO-HERNANDEZ LUIS VERGEL G. BARORO LEEANNE P. ALDABE JOSE MOREL D. MANAIG CHRISTIAN NIÑO S. LAJARA MOISES E. MORALES PEEWEE P. PEREZ EDGARDO H. CATINDIG JUAN C. LAZARO SANTIAGO O. ATIENZA City Councilors

SATURNINO J. LAJARA ABC President

EMMANUEL F. NIDO SK Federation President

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CITY GOVERNMENT DEPARTMENT HEADS

ATTY. MANUEL P. LADRIDO City Administrator GRACIANO P. ALDABE Assessor LIBERTY M. TOLEDO OIC-Treasury Management Office MAXIMA L. SATUITO Human Resources Management Officer GREGORIA A. DONGALLO Budget Officer CARMINIA DV. ESPIRIDION Accountant AUREA C. ALCASABAS Agricultural Services Department ENGR. IRWIN M. PACADA Engineering Services Department JOHNNY R. PAMUSPUSAN Planning and Development Coordinator FAVIANA J. PATINIO Sangguniang Panlungsod Secretary MILAGROS B. PINION Civil Registrar DR. RODOLFO KHAN Health Officer CELINE MANABAT Social Welfare Officer LOIDA HUMARANG Environment and Natural Resources Officer CONCEPCION R. HERRERA General Services Office ROSELLER H. RIZAL DILG City Director

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AMOR A. LAYAO City Population Management Office PETER C. CAPITAN City Government Department Head IIPESO EUFROCINO J. GUERRERO Public Order and Safety Officer ATTY. FERNANDO M. ALONZO City Legal Officer IBARRA FRANCISCO G. ENCARNACION Business Permits and Tricycle Franchising JOSELITO M. GUEVARRA Building Regulatory Services LEONARDO F. OPULENCIA Cooperatives and Livelihood Development RONALD M. DELA CRUZ Housing and Settlements JOAQUIN M. CHIPECO, JR. OIC-Cultural Affairs, Sports and Tourism DR. SHEILA A. MATIBAG Veterinary Services

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