History As Cause: Columbia and Challenger

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History As Cause: Columbia and Challenger COLUMBIA ACCIDENT INVESTIGATION BOARD CHAPTER 8 History As Cause: Columbia and Challenger The Board began its investigation with two central ques- engineersʼ decision-making, the three worked together. Each tions about NASA decisions. Why did NASA continue to fly is a critical link in the causal chain. with known foam debris problems in the years preceding the Columbia launch, and why did NASA managers conclude This chapter shows that both accidents were “failures of that the foam debris strike 81.9 seconds into Columbiaʼs foresight” in which history played a prominent role.1 First, flight was not a threat to the safety of the mission, despite the history of engineering decisions on foam and O-ring the concerns of their engineers? incidents had identical trajectories that “normalized” these anomalies, so that flying with these flaws became routine 8.1 ECHOES OF CHALLENGER and acceptable. Second, NASA history had an effect. In re- sponse to White House and Congressional mandates, NASA As the investigation progressed, Board member Dr. Sally leaders took actions that created systemic organizational Ride, who also served on the Rogers Commission, observed flaws at the time of Challenger that were also present for that there were “echoes” of Challenger in Columbia. Ironi- Columbia. The final section compares the two critical deci- cally, the Rogers Commission investigation into Challenger sion sequences immediately before the loss of both Orbit- started with two remarkably similar central questions: Why ers – the pre-launch teleconference for Challenger and the did NASA continue to fly with known O-ring erosion prob- post-launch foam strike discussions for Columbia. It shows lems in the years before the Challenger launch, and why, on history again at work: how past definitions of risk combined the eve of the Challenger launch, did NASA managers decide with systemic problems in the NASA organization caused that launching the mission in such cold temperatures was an both accidents. acceptable risk, despite the concerns of their engineers? Connecting the parts of NASAʼs organizational system and The echoes did not stop there. The foam debris hit was not drawing the parallels with Challenger demonstrate three the single cause of the Columbia accident, just as the failure things. First, despite all the post-Challenger changes at of the joint seal that permitted O-ring erosion was not the NASA and the agencyʼs notable achievements since, the single cause of Challenger. Both Columbia and Challenger causes of the institutional failure responsible for Challenger were lost also because of the failure of NASAʼs organiza- have not been fixed. Second, the Board strongly believes tional system. Part Two of this report cites failures of the that if these persistent, systemic flaws are not resolved, three parts of NASAʼs organizational system. This chapter the scene is set for another accident. Therefore, the recom- shows how previous political, budgetary, and policy deci- mendations for change are not only for fixing the Shuttleʼs sions by leaders at the White House, Congress, and NASA technical system, but also for fixing each part of the orga- (Chapter 5) impacted the Space Shuttle Programʼs structure, nizational system that produced Columbiaʼs failure. Third, culture, and safety system (Chapter 7), and how these in turn the Boardʼs focus on the context in which decision making resulted in flawed decision-making (Chapter 6) for both ac- occurred does not mean that individuals are not responsible cidents. The explanation is about system effects: how actions and accountable. To the contrary, individuals always must taken in one layer of NASAʼs organizational system impact assume responsibility for their actions. What it does mean other layers. History is not just a backdrop or a scene-setter. is that NASAʼs problems cannot be solved simply by retire- History is cause. History set the Columbia and Challenger ments, resignations, or transferring personnel.2 accidents in motion. Although Part Two is separated into chapters and sections to make clear what happened in the The constraints under which the agency has operated political environment, the organization, and managersʼ and throughout the Shuttle Program have contributed to both Report Volume I August 2003 1 9 5 COLUMBIA COLUMBIA ACCIDENT INVESTIGATION BOARD ACCIDENT INVESTIGATION BOARD Shuttle accidents. Although NASA leaders have played risks” in Flight Readiness Reviews. NASA managers also an important role, these constraints were not entirely of assigned each bipod foam event In-Flight Anomaly status, NASAʼs own making. The White House and Congress must and then removed the designation as corrective actions recognize the role of their decisions in this accident and take were implemented. But when major bipod foam-shedding responsibility for safety in the future. occurred on STS-112 in October 2002, Program manage- ment did not assign an In-Flight Anomaly. Instead, it down- 8.2 FAILURES OF FORESIGHT: TWO DECISION graded the problem to the lower status of an “action” item. HISTORIES AND THE NORMALIZATION OF Before Challenger, the problematic Solid Rocket Booster DEVIANCE joint had been elevated to a Criticality 1 item on NASAʼs Critical Items List, which ranked Shuttle components by Foam loss may have occurred on all missions, and left bipod failure consequences and noted why each was an accept- ramp foam loss occurred on 10 percent of the flights for able risk. The joint was later demoted to a Criticality 1-R which visible evidence exists. The Board had a hard time (redundant), and then in the month before Challengerʼs understanding how, after the bitter lessons of Challenger, launch was “closed out” of the problem-reporting system. NASA could have failed to identify a similar trend. Rather Prior to both accidents, this demotion from high-risk item than view the foam decision only in hindsight, the Board to low-risk item was very similar, but with some important tried to see the foam incidents as NASA engineers and man- differences. Damaging the Orbiterʼs Thermal Protection agers saw them as they made their decisions. This section System, especially its fragile tiles, was normalized even be- gives an insider perspective: how NASA defined risk and fore Shuttle launches began: it was expected due to forces how those definitions changed over time for both foam debris at launch, orbit, and re-entry.6 So normal was replacement hits and O-ring erosion. In both cases, engineers and manag- of Thermal Protection System materials that NASA manag- ers conducting risk assessments continually normalized the ers budgeted for tile cost and turnaround maintenance time technical deviations they found.3 In all official engineering from the start. analyses and launch recommendations prior to the accidents, evidence that the design was not performing as expected was It was a small and logical next step for the discovery of foam reinterpreted as acceptable and non-deviant, which dimin- debris damage to the tiles to be viewed by NASA as part of an ished perceptions of risk throughout the agency. already existing maintenance problem, an assessment based on experience, not on a thorough hazard analysis. Foam de- The initial Shuttle design predicted neither foam debris bris anomalies came to be categorized by the reassuring problems nor poor sealing action of the Solid Rocket Boost- term “in-family,” a formal classification indicating that new er joints. To experience either on a mission was a violation occurrences of an anomaly were within the engineering ex- of design specifications. These anomalies were signals of perience base. “In-family” was a strange term indeed for a potential danger, not something to be tolerated, but in both violation of system requirements. Although “in-family” was cases after the first incident the engineering analysis con- a designation introduced post-Challenger to separate prob- cluded that the design could tolerate the damage. These en- lems by seriousness so that “out-of-family” problems got gineers decided to implement a temporary fix and/or accept more attention, by definition the problems that were shifted the risk, and fly. For both O-rings and foam, that first deci- into the lesser “in-family” category got less attention. The sion was a turning point. It established a precedent for ac- Boardʼs investigation uncovered no paper trail showing es- cepting, rather than eliminating, these technical deviations. calating concern about the foam problem like the one that As a result of this new classification, subsequent incidents of Solid Rocket Booster engineers left prior to Challenger.7 O-ring erosion or foam debris strikes were not defined as So ingrained was the agencyʼs belief that foam debris was signals of danger, but as evidence that the design was now not a threat to flight safety that in press briefings after the acting as predicted. Engineers and managers incorporated Columbia accident, the Space Shuttle Program Manager worsening anomalies into the engineering experience base, still discounted the foam as a probable cause, saying that which functioned as an elastic waistband, expanding to hold Shuttle managers were “comfortable” with their previous larger deviations from the original design. Anomalies that risk assessments. did not lead to catastrophic failure were treated as a source of valid engineering data that justified further flights. These From the beginning, NASAʼs belief about both these prob- anomalies were translated into a safety margin that was ex- lems was affected by the fact that engineers were evaluat- tremely influential, allowing engineers and managers to add ing them in a work environment where technical problems incrementally to the amount and seriousness of damage that were normal. Although management treated the Shuttle was acceptable. Both O-ring erosion and foam debris events as operational, it was in reality an experimental vehicle. were repeatedly “addressed” in NASAʼs Flight Readiness Many anomalies were expected on each mission. Against Reviews but never fully resolved.
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