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Brick and Click Libraries An Academic Library Symposium Northwest Missouri State University Friday, November 5, 2010 Managing Editors: Frank Baudino Connie Jo Ury Sarah G. Park Co-Editor: Carolyn Johnson Vicki Wainscott Pat Wyatt Technical Editor: Kathy Ferguson Cover Design: Sean Callahan Northwest Missouri State University Maryville, Missouri Brick & Click Libraries Team Director of Libraries: Leslie Galbreath Co-Coordinators: Carolyn Johnson and Kathy Ferguson Executive Secretary & Check-in Assistant: Beverly Ruckman Proposal Reviewers: Frank Baudino, Sara Duff, Kathy Ferguson, Hong Gyu Han, Lisa Jennings, Carolyn Johnson, Sarah G. Park, Connie Jo Ury, Vicki Wainscott and Pat Wyatt Technology Coordinators: Sarah G. Park and Hong Gyu Han Union & Food Coordinator: Pat Wyatt Web Page Editors: Lori Mardis, Sarah G. Park and Vicki Wainscott Graphic Designer: Sean Callahan Table of Contents Quick & Dirty Library Promotions That Really Work! 1 Eric Jennings, Reference & Instruction Librarian Kathryn Tvaruzka, Education Reference Librarian University of Wisconsin Leveraging Technology, Improving Service: Streamlining Student Billing Procedures 2 Colleen S. Harris, Head of Access Services University of Tennessee – Chattanooga Powerful Partnerships & Great Opportunities: Promoting Archival Resources and Optimizing Outreach to Public and K12 Community 8 Lea Worcester, Public Services Librarian Evelyn Barker, Instruction & Information Literacy Librarian University of Texas at Arlington Mobile Patrons: Better Services on the Go 12 Vincci Kwong, Head of Web Services Gary Browning, Manager of Web Services Indiana University ERMes: An Open Source ERM 13 Galadriel Chilton, Electronic Resources Librarian William Doering, Systems, Catalog & Digital Initiatives Librarian University of Wisconsin All Stressed Out? Enumerating and Eliminating Stress in the Academic Library 24 Mary Wilkins Jordan, Assistant Professor Simmons College But What Did They Learn? What Classroom Assessment Can Tell You about Student Learning 33 Catherine Pellegrino, Reference Librarian / Instruction Coordinator Saint Mary's College Brick and Click Libraries Symposium Proceedings i November 5, 2010 The Impact of Budget Cuts on Acquisitions Workflow 34 Clint Wrede, Catalog Librarian/Bibliographer Susan Moore, Catalog Librarian/Bibliographer University of Northern Iowa The Library through Students' Eyes: Exploring Student Research Needs in the Brick and Click Space 39 Julie Gilbert, Academic Librarian & Assistant Professor Anna Hulsberg, Academic Librarian & Assistant Professor Sarah Monson, Serials Manager Amy Gratz, Academic Librarian Gustavus Adolphus College 23 Things x 600 People = Building an Online Library Learning Experience in Kansas 51 Heather Braum, Technology Librarian Northeast Kansas Library System Rebecca Brown, Kansas Outreach and Technology Liaison University of Kansas Medical Center Jan Brooks, Interlibrary Loan Assistant Johnson County Community College Diana Weaver, Director Atchison Public Library Keeping the Baby, Throwing Out the Bathwater: Exporting Cataloging Data from a Commercial ILS into a Locally-Developed Catalog 61 Rob Withers, Assistant to the Dean and University Librarian Rob Casson, Computing & Info Support Specialist Miami University My InfoQuest: Collaborative SMS Reference Service 67 Rene Erlandson, Director, Virtual Services Rachel Erb, Systems Librarian University of Nebraska ii Brick and Click Libraries Symposium Proceedings November 5, 2010 Inquiry, Peer Mentors and Collaboration - Redefining How and When to Teach Library Skills 68 Jennifer McKinnell, Head of Public Services McMaster University Janine Knight, Library Research Mentor, MD Candidate McMaster University Ben Mccutchen, Library Research Mentor, MD Candidate McMaster University Roopinder Kaloty, Library Research Mentor, MSc Candidate McMaster University Jasmine Dhaliwal, Library Research Mentor, MSc Candidate University of Alberta From Forgotten Intranet to Successful Wiki: Best Practices for Implementing an Academic Library Staff Wiki 77 Kristen Costello, Systems Librarian Darcy Del Bosque, Emerging Technologies Librarian University of Nevada, Las Vegas Current Trends in Library Web Site Redesign with CMS/Drupal 83 Elaine Chen, Instructional Design Specialist University of Northern Iowa Purchase on Demand: Using ILL Requests to Influence Acquisitions 97 Amy Soma, Access & Delivery Librarian Concordia College Electronic Theses and Dissertations: Issues, Alternatives, & Access 102 Janice Boyer, Cataloging Librarian University of Nebraska Brick and Click Libraries Symposium Proceedings iii November 5, 2010 To Buy and Not Borrow - Does It Pay? 108 Brad Reel, Reference & Interlibrary Loan Librarian Erica Conn, Senior Interlibrary Loan Assistant University of Southern Indiana A University’s Information Literacy Assessment Program Using Google Docs 119 Ma Lei Hsieh, Instruction and Government Documents Librarian Patricia H. Dawson, Science Librarian Rider University Making Significant Cuts to an Approval Plan without Drawing Any Blood 129 Lea Currie, Head of Collection Development University of Kansas To Inventory or Not: Findings from Inventory Projects Performed in Two Different Types of Academic Libraries 136 Jan Sung, Head, Access Services University of Hawaii at Manoa Nackil Sung, Head, Library Technology Services Eastern Illinois University Thursdays at the Library - or “Be Careful What You Wish for!” 137 Joyce A. Meldrem, Library Director Loras College Library Say This, Not That: Library Instruction for International Students in Intensive English Programs 138 Andrea Malone, Modern & Classical Languages Librarian University of Houston iv Brick and Click Libraries Symposium Proceedings November 5, 2010 There Are No Limits to Learning! Academic and High School Libraries Collaborate to Teach Information Literacy to High School Seniors 142 Jeff Simpson, Evening Reference/Electronic Resources Librarian Troy University Cendy Cooper, Library Media Specialist Robert E. Lee High School “A Living Book” 148 Shuqin Jiao, Assistant University Librarian for Access Services Saint Louis University Boost Your Use: Promoting E-Resources to Students and Faculty 149 Amy Fry, Electronic Resources Coordinator Bowling Green State University Embedded Librarianship: A Briefing From the Trenches 157 Galadriel Chilton, Electronic Resources Librarian Jenifer Holman, Periodicals Librarian University of Wisconsin Managing the Multi-generational Library 158 Colleen S. Harris, Head of Access Services University of Tennessee ‐ Chattanooga Getting Started with Assessment: Using the Minute Paper to Find Trends in Student Learning 163 Carrie Forbes, Instruction Coordinator and Reference Librarian University of Denver No Ballast to Throw Overboard: Restructuring an Already Lean Library for Hard Times 164 Lisa Wiecki, Continuing Resources Librarian Adam Haigh, Government Documents and Web Services Librarian Mike Berry, Coordinator of Bibliographic Instruction and Reference Lander University Brick and Click Libraries Symposium Proceedings v November 5, 2010 Ne How, Hola, Welcome: Coordinating and Providing Meaningful Library Services to International Students 170 Martha Allen, Reference Librarian Saint Louis University Access to Video Material in Academic Libraries 177 Sandra Macke, Catalog Librarian University of Denver Reference E-Books: The Other Hidden Collection 178 Sara E. Morris, American History Librarian Frances Devlin, Head of Libraries Research Services Judith Emde, E‐Resources Technical Services Librarian Kathy Graves, Reference and Instruction Librarian University of Kansas Copyright 0 to 60 in One Year 179 Kati Donaghy, Technical Services Librarian Eureka College Getting Ready to Go Mobile: A Primer for the Uninitiated 180 Rene Erlandson, Director, Virtual Services Rachel Erb, Systems Librarian University of Nebraska Author/Title Index 181 vi Brick and Click Libraries Symposium Proceedings November 5, 2010 Quick & Dirty Library Promotions That Really Work! Eric Jennings Reference & Instruction Librarian University of Wisconsin Kathryn Tvaruzka Education Reference Librarian University of Wisconsin Abstract Libraries know that in order to stay relevant with users, they must provide something Google can't - a personal connection. At the University of Wisconsin - Eau Claire's McIntyre Library, librarians have been given the freedom to change the atmosphere and break stereotypes typically associated with the library and librarians. Unfortunately, there is one hitch: the library has little to no money to put towards events or campaigns. To break stereotypes, the library freely or cheaply has: used Facebook for student contests, hosted programs not typically associated with an academic library (story time), rethought the library giveaway (fortune cookies and free coffee), introduced leisure activities into the library, and participated in dress-up days within the library and outside of the library (intramural ultimate frisbee and bowling leagues) for staff and student workers. As a result of these efforts, the library has seen an increase in communication and participation between departments and increased door counts. By changing the atmosphere in the library and challenging stereotypes associated with librarians, the library has become a fun and productive place of work for library staff in addition to a place where students, faculty, and staff want to meet friends, study, or conduct research. Brick and Click Libraries Symposium Proceedings 1 November 5, 2010 Leveraging Technology, Improving Service:
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