Organizational Announcement Scottie Stevens earns Support Center certification
Congratulations Scottie Stevens!! Scottie earned the Support Center Team Lead certification on Friday, January 22. Scottie demonstrated his mastery of the following concepts:
• Team lead management and leadership skills • Service level agreements and operational level agreements • ITIL® processes of incident, problem, change, release, asset, and configuration management • Security management and knowledge management overview • Conflict management strategies • People management essentials • Effective coaching methods • Team-building and motivational techniques • Performance metrics and key performance indicators
Congratulations Scottie on a job well done!! We are very proud to now have our first certified Team Lead at the Customer Care Center!!!!
Customer Care Center Posted by Jennifer Miller, Performance Excellence Manager January 31, 2016 Data Center Virtualization Request for Proposal (RFP) Technical and Detailed Analysis Data Center Virtualization, Frankie Jackson, Greg Rhodes, Paula Ross, Kim Bowlin, and Request for Proposal #15-10-4578 Polly Gifford (EPS) worked all week, January 25-29, 2016 to 1. Virtual Management Licensing score and analyze the prospective vendor team proposals 2. Project Implementation providing solutions for the Data Center Virtualization, Request 3. Design and Engineering for Proposal #15-10-4578. The team reviewed each section of 4. Network Infrastructure the RFP and selected the top scoring vendor teams. An 5. Storage exhaustive analysis was completed and a recommendation is 6. Compute now ready for the February 2016 Board meeting. 7. Anti-Virus Proposal Review Criteria Virtualization RFP Timeline Task Start Date End Date • Certifications Conduct Needs Assessment 01/05/14 01/27/14 • Large Project and Network Experience Conduct Preliminary Analysis 06/01/14 08/01/15 • K-12 Experience and Customer References Prepare RFP Content 08/26/15 11/02/15 • Communication Skills Issue RFP 11/04/15 11/18/15 • Project Management Extended Deadline 11/17/15 12/02/15 • Gartner Leader Post Vendor Q&A 11/18/15 11/18/15 • Reference Architecture Analyze Bid Responses 12/02/15 12/09/15 • Training, Warranty, Support Hear Vendor Presentations 12/09/15 12/18/15 • Product Availability Conduct Detail Analysis 12/03/15 01/08/16 • Established Product Line Invite Vendors Back for Analysis 01/14/16 01/14/16 • Technical Solution Proposed Conduct Final Analysis with Cost 01/15/16 01/29/16 • Scalability and Manageability Prepare Recommendation 01/22/16 02/01/16 • Guarantee of Successful Implementation Leadership and Vision Posted by Frankie Jackson, Chief Technology Officer January 29, 2016 Technician Topics and Training
Technician Meetings were held on Wednesday. The Technicians participated in an activity “OneWord” Technicians selected one word or short phrase to focus on for the 2016 calendar year. Technicians wrote the word on a rock and then placed the word on a canvas so that all could work together to improve throughout the year. Encourage • Change • Synergy • Health • Balance • Calmness • Strengthen
Leonard Chance, Scottie Stevens, Steven Stone joined the Frank Adian, and meeting and shared Doug Baker information regarding the participate in the Promethean board setups meeting while and deliveries. Steven also waiting their shared the Hover camera chance to present. with the Technicians.
Customer Care Center, Performance Excellence Posted by Jennifer Miller, Performance Excellence Manager January 29, 2016 Technician Meeting Topics
Meeting topics centered around Information Services - W2 Financial Reports Hardware - Promethean Board information Inventory - Update and Information Campus Testing – TELPAS Testing Preparation Campus Network - Bond Update Susan Pavliska Engagement and Accountability - In your own words. . . and new technician Innovation and Accountability - Badge-O-Tech Kelsey Crouch Service Request - Focused Technician Support
High School Technicians meet in the afternoon to discuss the Technician topics
Customer Care Center, Performance Excellence Posted by Jennifer Miller, Performance Excellence Manager January 29, 2016 High-Speed Enterprise Level Wireless Access Dense for High School Campuses Complete
The Enterprise Communication Network (ECN) and Device Imaging and Integration (DII) would like to thank Layer3, MCA Communications, and campus technicians in all of their help in deploying the high-speed enterprise level wireless at the high schools. At of January 29th, all the HIGH SCHOOL S are DONE!
Wireless Network Schedule Schedule Stop BYOT Cut Over Start Schedule for High Schools Windfern 09/25/2015 09/25/2015 CyWoods 10/8/2015 10/9/2015 CyRanch 10/22/2015 10/23/2015 Cy-Lakes 11/5/2015 11/6/2015 Langham Creek 11/12/2015 11/13/2015 Cy-Fair 11/19/2015 11/20/2015 Cy-Ridge 12/3/2015 12/4/2015 Jersey Village 12/10/2015 12/11/2015 Cy-Falls 1/14/2016 1/15/2016 Cy-Spring 1/21/2016 1/22/2016 Cy-Creek 1/28/2016 1/29/2016
Device Imaging and Integration ( DII) Team Posted by: January 29, 2016 Larry Barrios, Device Imaging and Integration Manager Last High School to Convert to BYOT Cypress Creek HS
On Monday, January 25, 2016, Glen Carpenter worked with MCA Communications to begin cross connecting the Aruba access points (AP) at the last high school to convert to BYOT: Cypress Creek HS. In addition, Glen worked with Presidio to install two additional Cisco switches that were needed for Aruba AP connectivity. Glen also worked with both MCA Communications and Layer 3 Communications on Thursday, January 28, 2016 to bring online 244 Aruba APs. The pictures above were taken during Thursday night’s conversion. Depicted above is MCA and Layer3 coordinating activities, Layer3 removing old APs, and MCA troubleshooting a patch panel. Cypress Creek’s BYOT conversion was the smoothest deployment to date.
Enterprise Communication Networks Posted by Paula Ross, Director of Network Infrastructure and Communications January 29, 2016 District Leaders Meet About The Opening
Bond 6 Of Cypress Park High School
On Friday January 29th District leaders meet to discuss the opening of Cypress Park high school. The meeting lead by Associate Superintendent Roy Garcia was held to inform Principal Chris Hecker of all the departments that are available to support the opening of Cypress Park high school. Each department head gave Chris a brief status of what their departments were doing.
Bond Goal 6 Technology Infrastructure for New School Posted by Jay Johnson, Director of Acquisition, Assets, and Sustainability January 29, 2016 Cypress Fairbanks ISD Participating at the Local Level in Technology Leadership with 8 Surrounding Districts
PASADENA ISD TECHNOLOGY SERVICES WORKSPACE Complete view of open floor space for offices.
Leadership and Vision Posted by Frankie Jackson, Chief Technology Officer January 28, 2016 Promethean Team + CFISD Team = Positive Results
On Friday, January 29th, the Customer Care Center team, Steven Stone, and members from the Service Center team met to receive instruction from David Corona with ProComputing. The team continued previous discussions around the best ways to troubleshoot Promethean issues. The pilot team also discussed the best ways to ensure that issues that could be resolved quickly and efficiently. Members of the team include the Customer Care Center team, Alaina Harbin, Mike Mattingly, Brandon Splawn, James O’Reilly, Frank Adian, Doug Baker, Robert Hernandez, and David Glennon. Special appreciation to these team members for serving and helping to find new ways to meet the needs of the instructional needs of our students and teachers. Customer Care Center, Performance Excellence Posted by Jennifer Miller, Performance Excellence Manager January 29, 2016 Cypress Fairbanks ISD Participating at the Local Level in Technology Leadership with 8 Surrounding Districts
PASADENA ISD TECHNOLOGY SERVICES WORKSPACE Centralized conference rooms for personal discussions, each equipped with large screen monitors and projection.
Leadership and Vision Posted by Frankie Jackson, Chief Technology Officer January 28, 2016 Cypress Fairbanks ISD Participating at the Local Level in Technology Leadership with 8 Surrounding Districts
PASADENA ISD TECHNOLOGY SERVICES WORKSPACE
Employees select from a variety of furniture designs, including stand-up desks and high backed chairs. Air is open and movable to meet changing needs and growing technology staff. When given a choice, most Pasadena ISD staff select stand-up desks with high backed chairs because they feel it encourages team collaboration.
Leadership and Vision Posted by Frankie Jackson, Chief Technology Officer January 28, 2016 Cypress Fairbanks ISD Participating at the Local Level in Technology Leadership with 8 Surrounding Districts
Frankie Jackson met with the Region IV area district technology leaders on Thursday, January 28, 2016. Districts include Fort Bend, Klein, Houston, Cypress Fairbanks, Pasadena, Katy, Spring Branch, and Clear Creek. This month’s meeting was held at Klein ISD. The group meets monthly, rotating the meetings at a different district each month. The meeting this month was in Pasadena ISD, with Steve Wentz hosting.
Long Pham, CTO Frankie Jackson, CTO John Alawneh, CIO Items of discussion included the following:
• Senate Bill 507 with Karen Fuller, Exec Director cameras in special Venu Rao, CTO education classrooms. HISD provided their cost estimates and we reviewed their proposed costs. Lenny Schad, CIO • CoLocation in DataCenters • Pasadena’s new service Kevin Schwartz, CTO Bob Bayard, CTO technician’s workspaces. See next slide for pictures. • Met the new CTO that replaced Kevin Schwartz, Bob Baynard. Leadership and Vision Posted by Frankie Jackson, Chief Technology Officer January 28, 2016 Texas Association of School Administrators (TASA) Midwinter Conference in Austin (January 24 – 27, 2016)
Frankie Jackson attended the Texas Association of School Administrators Conference (TASA) on January 24-27, 2016. A copy of the conference program is available here. The theme of the conference was organizational transformation. Sessions offered many opportunities to stimulate creativity about leading topics in K-12 education.
Frankie had the opportunity to represent the district in several areas, as many CFISD leaders presented. She also represented the Texas K-12 CTO Council by answering questions in their booth as an exhibitor and participating in the session, “What every district’s technology leader should know.” Frankie was proud to represent the district and serve other technology programs across the state.
Leadership and Vision Posted by Frankie Jackson, Chief Technology Officer January 27, 2016 Texas Association of School Administrators (TASA) Midwinter Session Highlights
One of the most impressive sessions that Frankie attended was one given by the CFISD leadership team, including Dr. Henry, Roy Garcia, Glenda Horner, Scott Sheppard, Donna Guthrie, Travis Fanning, and Carla Brosnahan. More information about their presentation is here. They discussed the 4 Pillars of Leadership framework: the mentoring and coaching, high- quality training, and ongoing support. Frankie got some great ideas as to how Technology Services might use this same model to expand the technology service technician’s Great 8 Expectations. Creative ideas started to flow!
Frankie also participated in a session called “Raising Blended Learners: Update on Raise Your Hand Texas’ Blended Learning Initiative.” This was of particular interest since the district was recently named in the top 10 finalist group for a $500K grant (out of 75 applicants). There will be 5 awards of those top 10 finalists announced in April 2016. This session showcased strategies for using blended learning to improve student achievement across diverse student demographics and geographic regions in the state.
Leadership and Vision Posted by Frankie Jackson, Chief Technology Officer January 27, 2016 Texas Association of School Administrators (TASA) Midwinter Session Highlights
Frankie focused on attending technology sessions, with specific interest on blended learning. In short, blended learning has three components:
1) Formal education program in which a student learns at least in part through online learning, with some element of student control over time, place, path, and/or pace.
2) Student learns at least in part in a supervised brick- and-mortar location away from home. In other words, the student attends a physical school with teachers or guides and benefits from the important social, educational, and extracurricular experiences and mentorships that physical campuses can provide.
3) Each student’s learning path are connected to provide an integrated learning experience. Most blended learning programs use a computer-based data system to provide continual formative assessments, track each student’s progress, and help to match the modality—whether it is online, one-on-one, or small group—to the appropriate level and topic.
Leadership and Vision Posted by Frankie Jackson, Chief Technology Officer January 27, 2016 Texas Association of School Administrators (TASA) Midwinter Session Highlights
Another highlight was a session given by the APQC that focused on Personalized Learning. Florida’s Orange County Public Schools began development of a two-year digital curriculum pilot program in response to changing student, workforce, community, and legislative requirements. The long-term goal was to have devices for all students and a digital curriculum to support personalized learning. As a recipient of a Bill and Melinda Gates Foundation grant, the district enlisted the support of APQC Education in 2015 to identify and document the processes to curate digital content. The grant focused on developing district understanding of Master Planning for Innovation (MPI), a systems-oriented approach to help organizations define their customers, products and services, structure, objectives, and work processes.
As our district moves forward in blended learning initiatives in the future, information presented in this session will be helpful. Read the case study here
Leadership and Vision Posted by Frankie Jackson, Chief Technology Officer January 27, 2016 Texas Association of School Administrators (TASA) Key Note Speakers During General Sessions
Another highlight was hearing the key note speaker Ken Robinson. He argued that many countries are pushing reforms in the wrong direction. Drawing from his book, Out of Our Minds: Learning to Be Creative, he explains why too many are locked into an education model shaped by the Industrial Revolution and a narrow idea of academic ability. Urging schools and colleges everywhere to rethink their basic assumptions about intelligence and achievement, he focuses on questions like: Why is it essential to promote creativity? Why do so many adults think they’re not creative? Most children are buzzing with ideas. What happens to them as they grow-up? Is everyone creative or just a select few? Can creativity be developed? He argues for radical changes in how we educate all students to meet the extraordinary challenges of living and working in the 21st century.
During the 2nd General Session, the new Texas State Commissioner of Education, Mike Morath, gave the welcome speech. He talked about his background and expressed his level of excitement for being named into the new position. He sounded sincere when he said he wanted to change education for the good, for all students. He said he was committed to innovative solutions that will empower Texas principals, teachers, and students to strive for the highest in education excellence.
Leadership and Vision Posted by Frankie Jackson, Chief Technology Officer January 27, 2016 Texas Association of School Administrators (TASA) Exhibitor Hall and Vendor / Product Displays
Many exhibitors showed off their products ranging from personalized e- learning and onsite solutions for teachers, leaders, schools, and districts – to digital media services designed to support curriculum-based teaching.
On Monday, Frankie and Linda Macias met with vendors from Promethean. They had the opportunity to hear about Promethean's long term strategy with WiDi connectivity and Classflow, as well as see their products in their exhibit hall display center.
Frankie also spent time looking for free Internet based resources, such as with PBS and other providers that were seeking to support public education.
Leadership and Vision Posted by Frankie Jackson, Chief Technology Officer January 27, 2016 Network Availability Status at 7:00 a.m. on January 29, 2016 for Core Network and Telecommunications Services for Mission Critical Systems
Core Network and Telecommunic ations Services for Mission Critical Systems Are Up!
Achieve network availability of 98% for core network and telecommunications services for mission critical systems.
Customer Care Center Posted by Jennifer Miller, Performance Excellence Manager January 29, 2016 Technology Services Daily Status for
Thursday, January 29, 2016
Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by team and service level expectations are shown in the following.
CFISD Technology Service Level Agreement Customer Care Center, Performance Excellence Posted by Jennifer Miller, Performance Excellence Manager January 29, 2016 Network Availability Status at 7:00 a.m. on January 28, 2016 for Core Network and Telecommunications Services for Mission Critical Systems
Core Network and Telecommunic ations Services for Mission Critical Systems Are Up!
Achieve network availability of 98% for core network and telecommunications services for mission critical systems.
Customer Care Center Posted by Jennifer Miller, Performance Excellence Manager January 28, 2016 Technology Services Daily Status for
Thursday, January 28, 2016
Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by team and service level expectations are shown in the following.
CFISD Technology Service Level Agreement Customer Care Center, Performance Excellence Posted by Jennifer Miller, Performance Excellence Manager January 28, 2016 PEIMS Mid-Year Submission is Complete
From: Norma Blenderman Sent: Tuesday, January 26, 2016 1:49 PM To: Mark Henry Subject: PEIMS Mid-Year Submission
Dr. Henry, Norma Blenderman The 2015-2016 TSDS PEIMS Mid-Year 1 Submission has completed the edit/validation process. Please logon to TEAL and accept the file.
Thanks, Norma Blenderman PEIMS Coordinator Cypress-Fairbanks ISD
Information Services and Applications (ISA) Posted by John Crumbley, Director of Information Services and Applications January 26, 2015 E-Rate Funding Requests (Form 470) Filed with the Universal Service Administrative Company (USAC) for 2016-2017
Frankie Jackson worked with Ed and Polly Gifford (EPS), Kim Bowlin, Katie Hernandez, and Nancy Sustala (ESC12 E-Rate Partners) on January 20-22, 2016 to prepare for and certify three E-Rate 470 funding requests. These requests are for new facilities. To support each 470 form, Kim Bowlin prepared a Request for Proposal (RFP). She worked tirelessly to get these done so we could post and certify our 470s in the e-rate filing window. The following are the e-rate funding requests for 2016-2017.
• Wireless Access Points • Network Equipment • Fiber Connections • Campus Cabling (Previously certified in December 2015)
FUTURE Opening FACILITIES Date HS No. 11, Cypress Aug-16 Park HS ES No. 56 Aug-17 ES No. 55 Aug-17 Kim Bowlin Technology Project Specialist
Leadership and Vision Posted by Frankie Jackson, Chief Technology Officer January 27, 2016 Network Availability Status at 7:00 a.m. on January 27, 2016 for Core Network and Telecommunications Services for Mission Critical Systems
Core Network and Telecommunic ations Services for Mission Critical Systems Are Up!
Achieve network availability of 98% for core network and telecommunications services for mission critical systems.
Customer Care Center Posted by Jennifer Miller, Performance Excellence Manager January 27, 2016 Technology Services Daily Status for
Wednesday, January 27, 2016
Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by team and service level expectations are shown in the following.
CFISD Technology Service Level Agreement Customer Care Center, Performance Excellence Posted by Jennifer Miller, Performance Excellence Manager January 27, 2016 Assets Team
Adam Elementary Construction Planning Meeting January 22, 2016 The second in a series of construction meetings set its focus on the major renovation of Adam Elementary. Leonard Chance(Assets) met with Thomas Hollister and Tony Rogers (Network) to discuss the challenges to expect, as they relate to Technology, with the multi-phase renovation planned for Adam elementary. Topics such as security and storage were the at the top of the list of concerns that were addressed in the meeting.
Assets Team Posted by Leonard Chance, Assets Team Leader January 26, 2016 High-Speed Enterprise Level Wireless Access Dense Distribution for BYOT Enters New Phase
The Enterprise Communication Network (ECN), Layer3, Presidio, M&S and Device Imaging and Integration (DII) teams continue to work to get campuses converted to BYOT and moving them to Data Center 4. This past week, starting Thursday January 21,2016 and finishing Friday 22nd the teams were able to get Woodard Elementary converted and using resources at Data Center 4. This is a huge step in using the off-site location for Cypress Fairbanks. What will follow? Now the teams will carefully monitor and test to ensure that all services will continue to work for Woodard Elementary.
Device Imaging and Integration ( DII) Team Posted by: January 25, 2016 Larry Barrios, Device Imaging and Integration Manager High-Speed Enterprise Level Wireless Access Dense Distribution for BYOT Will Continue in January 2016
The Enterprise Communication Network (ECN) and Device Imaging and Integration (DII) teams continue to work with Layer3, MCA Communications, and campus technicians to deploy the high-speed enterprise level wireless access dense distribution at the high schools. CyFair teams and Layer3 will have high schools completed by end of January 2016. The second table is proposed middle school schedule that will be running from DATA CENTER 4. Wireless Network Wireless Network Schedule Schedule Stop Schedule Schedule Stop BYOT Cut Over BYOT Cut Over Start Start Schedule for Middle Schedule for High Schools* Schools Windfern 09/25/2015 09/25/2015 Anthony 02/4/2016 02/5/2016 CyWoods 10/8/2015 10/9/2015 Bleyl 02/18/2016 02/19/2016 CyRanch 10/22/2015 10/23/2015 Dean 03/3/2016 03/04/2016 Cy-Lakes 11/5/2015 11/6/2015 Kahla 03/17/2016 03/18/2016 Langham Creek 11/12/2015 11/13/2015 Hamilton MS 03/31/2016 04/1/2016 Cy-Fair 11/19/2015 11/20/2015 Goodson 04/7/2016 04/8/2016 Cy-Ridge 12/3/2015 12/4/2015 Smith 04/14/2016 04/15/2016 Jersey Village 12/10/2015 12/11/2015 Salyards 04/21/2016 04/22/2016 Cy-Falls 1/14/2016 1/15/2016 Spillane 04/28/2016 04/29/2016* Cy-Spring 1/21/2016 1/22/2016 *NOTE: MIDDLE SCHOOLS WOULD BE CONFIGURED AND RUN FROM DATA CENTER 4. SCHEDULE REFLECTS Cy-Creek 1/28/2016 1/29/2016 ONLY 9 OF THE 18 MIDDLE SCHOOLS. Device Imaging and Integration ( DII) Team Posted by: January 25, 2016 Larry Barrios, Device Imaging and Integration Manager High-Speed Enterprise Level Wireless Access Dense Distribution Continues at Middle Schools
Device Imaging and Integration (DII) teams continues to work with Layer3 and MCA Communications to get middle schools ready so that Access Points can be distributed and hung. Once the middle school is cabled, high-speed enterprise level wireless access points can then be densely distribution at the campuses. This will then allow Layer 3 to deploy and turn on dense deployment. Here is the status of middle schools:
Wireless Network Wireless Network Schedule Schedule Stop Schedule Schedule Stop Dense Distribution Dense Distribution Start Start of Middle Schools of Middle Schools Spillane 04/30/2015 04/30/2015 Campbell 01/12/2016 01/12/2016 Smith 05/05/2015 05/05/2015 Arnold 01/13/2016 01/13/2016 Goodson 05/08/2015 03/04/2015 Aragon 01/15/2016 01/15/2016 Hamilton MS 05/12/2015 05/12/2015 Watkins 01/19/2016 01/19/2016 Dean 07/13/2015 07/13/2015 Cook 01/25/2016 01/25/2016 Bleyl 08/07/2015 07/07/2015 Truitt 02/01/2016 02/015/2016 Salyards 11/03/2015 11/03/2015 Hopper 02/08/2016 02/08/2016 Anthony 11/06/2015 11/06/2015 Thornton 02/16/2016 02/16/2016 Kahla 12/15/2015 12/15/2015 Labay 02/22/2016 02/22/2016
Device Imaging and Integration ( DII) Team Posted by: January 25, 2016 Larry Barrios, Device Imaging and Integration Manager Network Availability Status at 7:00 a.m. on January 26, 2016 for Core Network and Telecommunications Services for Mission Critical Systems
The Instructional contacts have been notified of an issue logging into the Moodle system.
All facilities are operational.
Achieve network availability of 98% for core network and telecommunications services for mission critical systems.
Customer Care Center Posted by Jennifer Miller, Performance Excellence Manager January 26, 2016 Technology Services Daily Status for
Tuesday, January 26, 2016
Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by team and service level expectations are shown in the following.
CFISD Technology Service Level Agreement
Customer Care Center, Performance Excellence Posted by Jennifer Miller, Performance Excellence Manager January 26, 2016 Excellence in Action Week of January 18 – 22, 2016 Clearly Outstanding Customer Service Support Name Campus Briggs, Timothy Hopper Middle School Cabitac, Dencio Cypress Lakes High School Desouza, Esmond Cypress Creek High School Garrett, Gene Cypress Woods High School Hargrove, Demetria Service Center Hernandez, Rosemary Truitt Middle School Hernandez, Stephen Cypress Lakes High School Sanders, Jacob Langham Creek High School Splawn, Brandon Service Center Valentine, Rock Jersey Village High School How would you rate the service you received? Excellent Each team’s Technicians receiving the two highest count of Excellent responses in the week’s returned surveys. Excellence in Action Technician Service Report Posted by Jennifer Miller, Performance Excellence Manager January 22, 2016 Excellence in Action Week of January 18 – 22, 2016 Clearly Outstanding Service Request Name Support Campus Hargrove, Demetria Service Center Hernandez, Rosemary Truitt Middle School Hightower, June Kahla Middle School Maxwell, Tara Service Center Pham, Daniel Cypress Creek High School Quintanilha, Edward Cy-Fair High School Schelnick, Constance Thornton Middle School
The two Technicians closing the most service requests during the week.
Excellence in Action Technician Service Report Posted by Jennifer Miller, Performance Excellence Manager January 22, 2016 Excellence in Action Week of January 18 – 22, 2016 Student Focused – Every Student, Every Day
Name Campus Hargrove, Demetria Service Center Hernandez, Rosemary Truitt Middle School Kosters, Holly Cypress Woods High School Mattingly, Michael Service Center Quintanilha, Edward Cy-Fair High School Schelnick, Constance Thornton Middle School
The two Technicians from each team with the combined ranked score of the most closed Instructional Service Requests and the shortest average age of Instructional Service Requests. Excellence in Action Technician Service Report Posted by Jennifer Miller, Performance Excellence Manager January 22, 2016 Excellence in Action Week of January 18 – 22, 2016 Clearly Outstanding Service Technicians
Name Campus Hargrove, Demetria Service Center Hernandez, Rosemary Truitt Middle Kosters, Holly Cypress Woods High School Mattingly, Michael Service Center Quintanilha, Edward Cy-Fair High School Schelnick, Constance Thornton Middle School
The two Technicians at each department level with the highest combination of ranked scores - Service Request Support, Customer Service Support, Student Focused – Every Student, Every Day Support
Excellence in Action Technician Service Report Posted by Jennifer Miller, Performance Excellence Manager January 22, 2016 Thank you Technology Services Staff!
Frankie thanks Paula Ross and Larry Barrios for helping her make the “final push” in preparing for the DLT 2014 Bond Technology Infrastructure status report. Both were instrumental at helping her fill in some key dates that were needed in the upcoming schedule. They did this between 8-11 p.m. the night before the presentation, and Larry was even on vacation. Both of you were a lifesaver! Frankie
Frankie thanks Kim Bowlin over and over and over for working with Ed and Polly Gifford (EPS), ESC12 E-Rate Partners, and our NIC team to prepare 3 RFPs needed to support the e-rate filing/funding requests. We were under pressure to get these formalized and ready for bid solicitation so we could file the E-Rate 470 form. Kim stepped up, took the lead, and got it done! I appreciate her SO much. Frankie
Frankie thanks Katie Hernandez for helping her with the DLT 2014 Bond Technology Infrastructure status report. Katie takes care of everything for me. On top of that however, she helped her prepare organizational chart needed for the report. I appreciate her more than she can ever imagine. Frankie
Technology Leadership and Vision Posted by: Katie Hernandez, Technology Services Department Post Date: January 25, 2016 Thank you Technology Services Staff!
Frankie thanks Larry Barrios, Austen Chang, Josh Zhang, and Jay Johnson for sitting with her at the January board meeting on Tuesday night. The meeting was long but they stayed and gave their support. I appreciated Jay’s humor in “checking off” the agenda items as we progressed through the meeting. Thank you, Frankie.
Frankie thanks Jennifer Miller for representing our district well. She was selected to participate at the national level to help write items for the Consortium of School Networking (CoSN) Certified Educational Technology Leader (CETL) testing program. There were few selected and she was one of them. Thank you Jennifer.
Technology Leadership and Vision Posted by: Katie Hernandez, Technology Services Department Post Date: January 25, 2016 Network Availability Status at 7:00 a.m. on January 25, 2016 for Core Network and Telecommunications Services for Mission Critical Systems
ECN is addressing an issue at the Berry Center.
All other facilities are operational
Achieve network availability of 98% for core network and telecommunications services for mission critical systems.
Customer Care Center Posted by Jennifer Miller, Performance Excellence Manager January 25, 2016 Technology Services Daily Status for Monday, January 25, 2016 Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by team and service level expectations are shown in the following. CFISD Technology Services SLA Agreement CFISD Technology Services Service Request Tier Notification Strategy
Customer Care Center, Performance Excellence Posted by Jennifer Miller, Performance Excellence Manager January 25, 2016