Organizational Announcement Scottie Stevens Earns Support Center Certification
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Organizational Announcement Scottie Stevens earns Support Center certification Congratulations Scottie Stevens!! Scottie earned the Support Center Team Lead certification on Friday, January 22. Scottie demonstrated his mastery of the following concepts: • Team lead management and leadership skills • Service level agreements and operational level agreements • ITIL® processes of incident, problem, change, release, asset, and configuration management • Security management and knowledge management overview • Conflict management strategies • People management essentials • Effective coaching methods • Team-building and motivational techniques • Performance metrics and key performance indicators Congratulations Scottie on a job well done!! We are very proud to now have our first certified Team Lead at the Customer Care Center!!!! Customer Care Center Posted by Jennifer Miller, Performance Excellence Manager January 31, 2016 Data Center Virtualization Request for Proposal (RFP) Technical and Detailed Analysis Data Center Virtualization, Frankie Jackson, Greg Rhodes, Paula Ross, Kim Bowlin, and Request for Proposal #15-10-4578 Polly Gifford (EPS) worked all week, January 25-29, 2016 to 1. Virtual Management Licensing score and analyze the prospective vendor team proposals 2. Project Implementation providing solutions for the Data Center Virtualization, Request 3. Design and Engineering for Proposal #15-10-4578. The team reviewed each section of 4. Network Infrastructure the RFP and selected the top scoring vendor teams. An 5. Storage exhaustive analysis was completed and a recommendation is 6. Compute now ready for the February 2016 Board meeting. 7. Anti-Virus Proposal Review Criteria Virtualization RFP Timeline Task Start Date End Date • Certifications Conduct Needs Assessment 01/05/14 01/27/14 • Large Project and Network Experience Conduct Preliminary Analysis 06/01/14 08/01/15 • K-12 Experience and Customer References Prepare RFP Content 08/26/15 11/02/15 • Communication Skills Issue RFP 11/04/15 11/18/15 • Project Management Extended Deadline 11/17/15 12/02/15 • Gartner Leader Post Vendor Q&A 11/18/15 11/18/15 • Reference Architecture Analyze Bid Responses 12/02/15 12/09/15 • Training, Warranty, Support Hear Vendor Presentations 12/09/15 12/18/15 • Product Availability Conduct Detail Analysis 12/03/15 01/08/16 • Established Product Line Invite Vendors Back for Analysis 01/14/16 01/14/16 • Technical Solution Proposed Conduct Final Analysis with Cost 01/15/16 01/29/16 • Scalability and Manageability Prepare Recommendation 01/22/16 02/01/16 • Guarantee of Successful Implementation Leadership and Vision Posted by Frankie Jackson, Chief Technology Officer January 29, 2016 Technician Topics and Training Technician Meetings were held on Wednesday. The Technicians participated in an activity “OneWord” Technicians selected one word or short phrase to focus on for the 2016 calendar year. Technicians wrote the word on a rock and then placed the word on a canvas so that all could work together to improve throughout the year. Encourage • Change • Synergy • Health • Balance • Calmness • Strengthen Leonard Chance, Scottie Stevens, Steven Stone joined the Frank Adian, and meeting and shared Doug Baker information regarding the participate in the Promethean board setups meeting while and deliveries. Steven also waiting their shared the Hover camera chance to present. with the Technicians. Customer Care Center, Performance Excellence Posted by Jennifer Miller, Performance Excellence Manager January 29, 2016 Technician Meeting Topics Meeting topics centered around Information Services - W2 Financial Reports Hardware - Promethean Board information Inventory - Update and Information Campus Testing – TELPAS Testing Preparation Campus Network - Bond Update Susan Pavliska Engagement and Accountability - In your own words. and new technician Innovation and Accountability - Badge-O-Tech Kelsey Crouch Service Request - Focused Technician Support High School Technicians meet in the afternoon to discuss the Technician topics Customer Care Center, Performance Excellence Posted by Jennifer Miller, Performance Excellence Manager January 29, 2016 High-Speed Enterprise Level Wireless Access Dense for High School Campuses Complete The Enterprise Communication Network (ECN) and Device Imaging and Integration (DII) would like to thank Layer3, MCA Communications, and campus technicians in all of their help in deploying the high-speed enterprise level wireless at the high schools. At of January 29th, all the HIGH SCHOOL S are DONE! Wireless Network Schedule Schedule Stop BYOT Cut Over Start Schedule for High Schools Windfern 09/25/2015 09/25/2015 CyWoods 10/8/2015 10/9/2015 CyRanch 10/22/2015 10/23/2015 Cy-Lakes 11/5/2015 11/6/2015 Langham Creek 11/12/2015 11/13/2015 Cy-Fair 11/19/2015 11/20/2015 Cy-Ridge 12/3/2015 12/4/2015 Jersey Village 12/10/2015 12/11/2015 Cy-Falls 1/14/2016 1/15/2016 Cy-Spring 1/21/2016 1/22/2016 Cy-Creek 1/28/2016 1/29/2016 Device Imaging and Integration ( DII) Team Posted by: January 29, 2016 Larry Barrios, Device Imaging and Integration Manager Last High School to Convert to BYOT Cypress Creek HS On Monday, January 25, 2016, Glen Carpenter worked with MCA Communications to begin cross connecting the Aruba access points (AP) at the last high school to convert to BYOT: Cypress Creek HS. In addition, Glen worked with Presidio to install two additional Cisco switches that were needed for Aruba AP connectivity. Glen also worked with both MCA Communications and Layer 3 Communications on Thursday, January 28, 2016 to bring online 244 Aruba APs. The pictures above were taken during Thursday night’s conversion. Depicted above is MCA and Layer3 coordinating activities, Layer3 removing old APs, and MCA troubleshooting a patch panel. Cypress Creek’s BYOT conversion was the smoothest deployment to date. Enterprise Communication Networks Posted by Paula Ross, Director of Network Infrastructure and Communications January 29, 2016 District Leaders Meet About The Opening Bond 6 Of Cypress Park High School On Friday January 29th District leaders meet to discuss the opening of Cypress Park high school. The meeting lead by Associate Superintendent Roy Garcia was held to inform Principal Chris Hecker of all the departments that are available to support the opening of Cypress Park high school. Each department head gave Chris a brief status of what their departments were doing. Bond Goal 6 Technology Infrastructure for New School Posted by Jay Johnson, Director of Acquisition, Assets, and Sustainability January 29, 2016 Cypress Fairbanks ISD Participating at the Local Level in Technology Leadership with 8 Surrounding Districts PASADENA ISD TECHNOLOGY SERVICES WORKSPACE Complete view of open floor space for offices. Leadership and Vision Posted by Frankie Jackson, Chief Technology Officer January 28, 2016 Promethean Team + CFISD Team = Positive Results On Friday, January 29th, the Customer Care Center team, Steven Stone, and members from the Service Center team met to receive instruction from David Corona with ProComputing. The team continued previous discussions around the best ways to troubleshoot Promethean issues. The pilot team also discussed the best ways to ensure that issues that could be resolved quickly and efficiently. Members of the team include the Customer Care Center team, Alaina Harbin, Mike Mattingly, Brandon Splawn, James O’Reilly, Frank Adian, Doug Baker, Robert Hernandez, and David Glennon. Special appreciation to these team members for serving and helping to find new ways to meet the needs of the instructional needs of our students and teachers. Customer Care Center, Performance Excellence Posted by Jennifer Miller, Performance Excellence Manager January 29, 2016 Cypress Fairbanks ISD Participating at the Local Level in Technology Leadership with 8 Surrounding Districts PASADENA ISD TECHNOLOGY SERVICES WORKSPACE Centralized conference rooms for personal discussions, each equipped with large screen monitors and projection. Leadership and Vision Posted by Frankie Jackson, Chief Technology Officer January 28, 2016 Cypress Fairbanks ISD Participating at the Local Level in Technology Leadership with 8 Surrounding Districts PASADENA ISD TECHNOLOGY SERVICES WORKSPACE Employees select from a variety of furniture designs, including stand-up desks and high backed chairs. Air is open and movable to meet changing needs and growing technology staff. When given a choice, most Pasadena ISD staff select stand-up desks with high backed chairs because they feel it encourages team collaboration. Leadership and Vision Posted by Frankie Jackson, Chief Technology Officer January 28, 2016 Cypress Fairbanks ISD Participating at the Local Level in Technology Leadership with 8 Surrounding Districts Frankie Jackson met with the Region IV area district technology leaders on Thursday, January 28, 2016. Districts include Fort Bend, Klein, Houston, Cypress Fairbanks, Pasadena, Katy, Spring Branch, and Clear Creek. This month’s meeting was held at Klein ISD. The group meets monthly, rotating the meetings at a different district each month. The meeting this month was in Pasadena ISD, with Steve Wentz hosting. Long Pham, CTO Frankie Jackson, CTO John Alawneh, CIO Items of discussion included the following: • Senate Bill 507 with Karen Fuller, Exec Director cameras in special Venu Rao, CTO education classrooms. HISD provided their cost estimates and we reviewed their proposed costs. Lenny Schad, CIO • CoLocation in DataCenters • Pasadena’s new service Kevin Schwartz, CTO