Welcome to the Copthorne Hotel Wellington, Oriental Bay!
I would like to thank you for choosing to stay with us at Copthorne Hotel Wellington, Oriental Bay.
Our capital city is vibrant and entertaining, both for leisure and business. We see ourselves as the ultimate urban destination and the capital of cool. I hope you have the time to enjoy all we have to offer.
We are aware that you have a range of options whilst visiting our city and our team and I will do what we can to make your stay as enjoyable as possible. If you require anything, please ask any of our staff or call me on my direct dial number below.
Breakfast is served in One80° Restaurant, situated on the 7 th floor from 07:00am – 9:30am Mon to Sun. We serve an a la carte dinner here too. For full details of our Restaurant, Lounge and Bar times please see the relevant section further in this compendium. Our stunning views over the harbour and city are just spectacular. It is a great setting for a relaxing or romantic meal. Try one of our Chef’s signature dishes, you will not be disappointed.
Once again welcome to our hotel and I hope you will enjoy your stay with us.
Yours Sincerely,
Nick Lion General Manager
HOTEL FACILITIES
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ONE80 RESTAURANT AND BAR - LEVEL 7 (DIAL 7) Breakfast: 07:00 – 9:30 Monday – Sunday
Dinner: (bookings recommended) 18:00 – 21:30
One80° Lounge & Bar 10:00 – Late ______
IN ROOM DINING (DIAL 7) Open for your convenience. Our menu has something for every appetite. All meals are served in the comfort and privacy of your room. Please refer to the dinner menus in your room.
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FITNESS CENTRE – FREYBERG GYM (DIAL 9) We have free access to the Freyberg Gym and Pool located just across the road from the hotel, open from 6am till 9pm, for more information, please contact reception.
______Copthorne Hotel Oriental Bay – 100 Oriental Parade – Wellington – T: 04 385 0279 – F: 04 – 384 5324
TELEPHONE INFORMATION
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Concierge Dial 9 Emergency Dial 111 Housekeeping Dial 9 House Bar Dial 7 Laundry and Dry Cleaning Dial 9 Luggage Assistance Dial 9 Manager on Duty Dial 8022 Outside Line Dial 0 Reception Dial 9 Restaurant Dial 7 Room Service Dial 7 Room to Room – Dial 2 plus room number
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LOCAL CALLS Dial 0, then the telephone number required. (Do not wait for a dial tone)
NATIONAL CALLS Dial 0, followed by the Telecom National Access Code (0) and the Area Code, then the telephone number required. (Do not wait for a dial tone) Charges apply.
INTERNATIONAL CALLS Dial 0, followed by the Telecom International access Code (00) and the Country Code, then the area code and the telephone number required. (Do not wait for a dial tone) Charges apply.
______Copthorne Hotel Oriental Bay – 100 Oriental Parade – Wellington – T: 04 385 0279 – F: 04 – 384 5324 A – Z GUEST DIRECTORY
C ______
CAR PARKING We offer limited car parking facilities, which come at a nightly charge. The daily parking fee is $25incl.
CREDIT CARD FACILITIES EFTPOS, American Express, Diners Club, J.C.B., Visa and MasterCard are all accepted. There is an additional transaction fee of 2% for credit card purchases.
CREDIT CARD PRE AUTHORISATION Upon your arrival, we require a credit card in order to take a preauthorisation - this is when we hold the amount of your room rate for the duration of your stay, (unless your accommodation has been prepaid), along with $50 per night for any incidentals.
CHECK OUT Check-out time is 10:00am For a later check-out, please contact reception. Charges may apply.
A – Z GUEST DIRECTORY
D ______
______Copthorne Hotel Oriental Bay – 100 Oriental Parade – Wellington – T: 04 385 0279 – F: 04 – 384 5324 DRY CLEANING AND LAUNDRY Dry-cleaning is available Monday-Saturday. Please write your name on the form provided in your room. Contact reception and will collect your belongings. Relevant charges for dry-cleaning are listed on the form. Dry-cleaning is collected before 8.00am. and will be returned to your room after 4.00pm the same day.
DO NOT DISTURB If you do not want to be disturbed, please put the “Privacy Requested” sign on the door and ask the operator to screen incoming calls .
E ______
ELECTRIC CURRENT New Zealand power supply is 240-volt AC. Please contact reception if you require a universal adaptor for a 240-volt appliance. We do not provide transformers, these are available from electronic stores. For store locations, contact reception.
A – Z GUEST DIRECTORY
F ______
______Copthorne Hotel Oriental Bay – 100 Oriental Parade – Wellington – T: 04 385 0279 – F: 04 – 384 5324
FIRST AID For first aid assistance, please contact reception, they will be able to assist with first aid supplies. We do not stock any medication on site.
FITNESS CENTRE – FREYBERG GYM We have free access to the Freyberg Gym and Pool located just across the road from the hotel, open from 6am till 9pm, for more information, please contact reception.
H ______
HOSPITAL Wellington Hospital is located approximately 5 minutes drive from the hotel. If you are experiencing an emergency, please contact reception immediately or dial 111.
HOUSEKEEPING If you require any additional room amenities, please contact reception. Our Room Attendants will service your room everyday unless you place the Privacy Request sign on your door.
A – Z GUEST DIRECTORY
I ______
ICE Should you require ice, please contact the House Bar. ______Copthorne Hotel Oriental Bay – 100 Oriental Parade – Wellington – T: 04 385 0279 – F: 04 – 384 5324
IN-ROOM DINING A comprehensive A La Carte menu is available during advertised times. Please contact the restaurant
INTERNET ACCESS Wireless internet is available throughout the hotel and each guest will unlimited data for the duration of their stay. To connect please check instructions on your key wallet.
N ______
NON SMOKING POLICY All of our rooms are strictly non-smoking. We have a designated smoking area in the hotel car park on level 7. If we find that the room has been smoked in or smells strongly of smoke, a $250 cleaning fee will apply.
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PETS We regret that pets are not allowed on the Hotel premises due to health regulations. Special arrangements may be made for sight impaired guests accompanied by a licenced guide dog.
______Copthorne Hotel Oriental Bay – 100 Oriental Parade – Wellington – T: 04 385 0279 – F: 04 – 384 5324
S ______
SAFETY DEPOSIT BOXES The Hotel is not responsible for property left in guest rooms. We strongly recommend that you use the safe deposit box that is location in the wardrobe of your room. This facility is provided free of charge.
SECURITY AND SAFETY To ensure that you have a pleasant stay, we ask for your co- operation in observing the following - Please check your door is closed properly when leaving your room. - When checking out, please return the key card to reception. - Use the safe in your wardrobe for your valuables. - Advise if you wish to screen incoming calls. - Call the Manager on Duty if you see a suspicious person. - Do not leave valuables in your vehicle. - Visitors are allowed on site solely at the discretion of the hotel. Any anti-social behaviour may result in the removal of both the visitors and hotel guests.
T ______
TEA AND COFFEE MAKING FACILITIES
______Copthorne Hotel Oriental Bay – 100 Oriental Parade – Wellington – T: 04 385 0279 – F: 04 – 384 5324 Complimentary tea and coffee making facilities are located in your room. Should you require fresh milk, please contact the restaurant.
TOILETRIES AND AMENITIES A small selection (listed below) is available from Reception. - Toothbrush and toothpaste - Razor and shaving cream - Sewing kit - Shower caps - Vanity kit - Shampoo and shower gel
TAXIS OR SHUTTLE SERVICE Reception staff can arrange taxis and shuttles for you. We can also provide pre-paid fixed price taxis to Airport/Ferry and train Terminals that you can settle on your room bill if you prefer. Please contact reception up to 30 minutes prior to departure to arrange this.
W ______
WAKE UP CALLS To book your morning wake-up call, please dial 9.
TELEVISION CHANNELS
For your viewing pleasure, please find our list of TV channels.
Television 1 Channel 1 Television 2 Channel 2 Television 3 Channel 3 ______Copthorne Hotel Oriental Bay – 100 Oriental Parade – Wellington – T: 04 385 0279 – F: 04 – 384 5324 Prime Television Channel 5 Bravo Channel 6 Comedy Central Channel 11 Duke TV Channel 12 Three Life Channel 21 HGTV Channel 22 Choice Channel 23 Maori TV Channel 24 Te Reo Channel 26 Movie Premiere Channel 30 Movie Action Channel 32 Movie Greats Channel 33 Movie Family Channel 37 Sky Sport 1 Channel 51 Sky Sport 2 Channel 52 Sky Sport 3 Channel 53 Sky Sport 4 Channel 54 Sky Sport 6 Channel 56 ESPN Channel 61 Discovery Channel 70 History Channel 72 Animal Planet Channel 76 CNN Channel 87 Fox News Channel 88 Parliament TV Channel 90 Cartoon Network Channel 101 Nick Jnr Channel 104
WELLINGTON ATTRACTIONS
Please contact our concierge team for assistance with booking any sightseeing or attraction activity.
MUSEUM OF NEW ZEALAND TE PAPA
______Copthorne Hotel Oriental Bay – 100 Oriental Parade – Wellington – T: 04 385 0279 – F: 04 – 384 5324 Te Papa is New Zealand’s national museum, offering visitors a unique and authentic experience of this country’s treasures and stories. Prepare to be engaged, stimulated, and surprised!
Address: 55 Cable Street Telephone: (04) 381 7000 Email: www.tepapa.govt.nz Hours: Open every day of the year 10am – 6pm
WELLINGTON CABLE CAR The Wellington Cable Car provides a unique form of transport to the city, to the suburb of Kelburn and the top of the Botanic Gardens.
Address: Lambton Terminal Telephone: (04) 472 2199 Website: www.cablecarmuseum.co.nz
Hours: Monday to Friday 7am – 10pm Saturday’s 8.30am – 10pm, Sunday’s and public holiday’s 9am – 10pm
WELLINGTON ZOO New Zealand's oldest zoo, Wellington Zoo was founded in 1906 when a young lion was presented to Wellington city by the Bostock and Wombwell Circus.
______Copthorne Hotel Oriental Bay – 100 Oriental Parade – Wellington – T: 04 385 0279 – F: 04 – 384 5324
Address: 200 Daniel Street, Telephone: (04) 381 6750 Website: www.wellingtonzoo.com
Hours: Open every day of the year 9.30am – 5pm except Christmas day
WELLINGTON BOTANIC GARDENS The Wellington Botanic Garden features 25 hectares of unique landscape, protected native forest, conifers, specialized plant collections, colourful floral displays, and views over Wellington city. It is classified as a Garden of National Significance by the Royal New Zealand Institute of Horticulture and is a Historic Places Trust Heritage Area .
Telephone: (04) 499 1400 Website: www.welllingtonnz.com Times: Open between dawn and dusk
PILLOW MENU ______
Options of our lovely pillows to help ensure your comfort during your stay. This is a complimentary service – Dial 9.
LAVENDER PILLOW: ______Copthorne Hotel Oriental Bay – 100 Oriental Parade – Wellington – T: 04 385 0279 – F: 04 – 384 5324 The softness of a lavender scented pillow helps you relax and enjoy a relaxing night’s sleep.
TRI PILLOW: A supportive triangle pillow, great for reading with in bed or as a supportive chair pillow.
FEATHER DOWN PILLOW: Designed to provide support and comfort to the body and head. Take advantage of the softness ability to conform to shapes required.
SWEDISH MEMORY PILLOW: Self-molding, heat sensitive foam pillow, shapes to the body and responds to temperature. Great neck support, recommended for those that sleep on their side or back
KIWI WHEAT BAGS: Get a warm Kiwi wheat bag delivered to your room to help smooth aches, pains and sore muscles- (the modern day hot water bottle)
You are welcome to contact the hotel for your pillow requirements prior to your next booking and we will endeavor to have your pillow requirements in your room when you check in.
______Copthorne Hotel Oriental Bay – 100 Oriental Parade – Wellington – T: 04 385 0279 – F: 04 – 384 5324 ENVIRONMENTAL SUSTAINABILITY OPTIONS FOR IN-HOUSE GUESTS ______
At Copthorne Hotel Wellington, Oriental Bay we recognise that our business and our activities have an impact on the environment in which we operate, and that it is our responsibility to take steps to achieve sound environmental performance.
We invite our guests staying in the hotel to join us in our endeavours to reduce our impact on the environment by taking advantage of a number of options made available to you.
‘GOING GREEN’ DOOR CARD If you are staying more than one night in the hotel, you may wish to take advantage of our ‘Going Green’ door card, which offers you the option to decline housekeeping servicing of your room. Please place the ‘Going Green’ door card on the outside of your door before you go to bed at night or in the morning before you leave your room. This will let us know that you do not require housekeeping assistance on this day.
If you decide on any other day of your stay that you would like your room serviced please remove the card from your door and your room will be serviced.
Choosing this option saves energy, water consumption and service times. As a result, we will donate staff time to community projects for every going green room.
______Copthorne Hotel Oriental Bay – 100 Oriental Parade – Wellington – T: 04 385 0279 – F: 04 – 384 5324 RECYCLING Guests are invited to recycle all glass, plastics (including your used bathroom amenity bottles) and paper from in their accommodation rooms by simply placing the items beside your waste receptacle.
Bottles, cans and plastic containers should be rinsed, and papers should be folded to A4 (standard paper) size and stacked. If you have any doubts as to what is and isn’t recyclable, please leave it beside the waste receptacle and we can determine this for you.
ENERGY CONSUMPTION In order to conserve energy and water and reduce the level of detergents and chemicals used and discharged into the environment, we invite you to make a choice on our current practices. It is our policy to change your bed and towelling linen every day of your stay, however, you do have a choice. To make it easy for you, your bed linen will be changed only when the conservation card in your room is placed on the bed, and your towelling only if it is placed in your bathtub or shower.
We have placed energy saving light bulbs where possible in your room, they can sometimes take time to brighten when you turn them on.
______Copthorne Hotel Oriental Bay – 100 Oriental Parade – Wellington – T: 04 385 0279 – F: 04 – 384 5324 EMERGENCY & FIRE SAFETY
YOUR SAFETY Your safety is our utmost concern. Please take a few minutes to familiarise yourself with your emergency procedures.
FIRE EXITS The fire exits are clearly marked, but if there is heavy smoke you may have difficulty locating them, please take time to observe the following - Always use the stairs when there is an emergency evacuation. - Please read the information displayed on the back of the entry door to your room.
EVACUATION ASSEMBLY AREAS Lobby - Front of the hotel to either side of the main entrance door on the footpath. Level 7 - Make your way through the car park to the footpath on Roxbough Street.
IF YOU FIND A FIRE Activate the nearest alarm Leave the building, if possible. Take your room key with you.
IF A FIRE STARTS IN YOUR ROOM Evacuate your room immediately. Take your room key with you. Close the door securely behind you. Activate a fire alarm and notify your immediate neighbours. Proceed to the nearest emergency exit.
EARTHQUAKE Find a safe place to drop, cover and hold Wait until the shaking stops before proceeding to the nearest emergency exit.
DO NOT USE THE ELEVATORS UNDER ANY CIRCUMSTANCES
______Copthorne Hotel Oriental Bay – 100 Oriental Parade – Wellington – T: 04 385 0279 – F: 04 – 384 5324