Welcome to the Copthorne Hotel Wellington, Oriental Bay! I would like to thank you for choosing to stay with us at Copthorne Hotel Wellington, Oriental Bay. Our capital city is vibrant and entertaining, both for leisure and business. We see ourselves as the ultimate urban destination and the capital of cool. I hope you have the time to enjoy all we have to offer. We are aware that you have a range of options whilst visiting our city and our team and I will do what we can to make your stay as enjoyable as possible. If you require anything, please ask any of our staff or call me on my direct dial number below. Breakfast is served in One80° Restaurant, situated on the 7 th floor from 07:00am – 9:30am Mon to Sun. We serve an a la carte dinner here too. For full details of our Restaurant, Lounge and Bar times please see the relevant section further in this compendium. Our stunning views over the harbour and city are just spectacular. It is a great setting for a relaxing or romantic meal. Try one of our Chef’s signature dishes, you will not be disappointed. Once again welcome to our hotel and I hope you will enjoy your stay with us. Yours Sincerely, Nick Lion General Manager HOTEL FACILITIES ______________________________________ ONE80 RESTAURANT AND BAR - LEVEL 7 (DIAL 7) Breakfast: 07:00 – 9:30 Monday – Sunday Dinner: (bookings recommended) 18:00 – 21:30 One80° Lounge & Bar 10:00 – Late _______________________________________ IN ROOM DINING (DIAL 7) Open for your convenience. Our menu has something for every appetite. All meals are served in the comfort and privacy of your room. Please refer to the dinner menus in your room. ________________________________________________________ FITNESS CENTRE – FREYBERG GYM (DIAL 9) We have free access to the Freyberg Gym and Pool located just across the road from the hotel, open from 6am till 9pm, for more information, please contact reception. ___________________________________________ ___________________________________________ Copthorne Hotel Oriental Bay – 100 Oriental Parade – Wellington – T: 04 385 0279 – F: 04 – 384 5324 TELEPHONE INFORMATION ______________________________________ Concierge Dial 9 Emergency Dial 111 Housekeeping Dial 9 House Bar Dial 7 Laundry and Dry Cleaning Dial 9 Luggage Assistance Dial 9 Manager on Duty Dial 8022 Outside Line Dial 0 Reception Dial 9 Restaurant Dial 7 Room Service Dial 7 Room to Room – Dial 2 plus room number _______________________________________ LOCAL CALLS Dial 0, then the telephone number required. (Do not wait for a dial tone) NATIONAL CALLS Dial 0, followed by the Telecom National Access Code (0) and the Area Code, then the telephone number required. (Do not wait for a dial tone) Charges apply. INTERNATIONAL CALLS Dial 0, followed by the Telecom International access Code (00) and the Country Code, then the area code and the telephone number required. (Do not wait for a dial tone) Charges apply. ___________________________________________ ___________________________________________ Copthorne Hotel Oriental Bay – 100 Oriental Parade – Wellington – T: 04 385 0279 – F: 04 – 384 5324 A – Z GUEST DIRECTORY C ________________________________________________________ CAR PARKING We offer limited car parking facilities, which come at a nightly charge. The daily parking fee is $25incl. CREDIT CARD FACILITIES EFTPOS, American Express, Diners Club, J.C.B., Visa and MasterCard are all accepted. There is an additional transaction fee of 2% for credit card purchases. CREDIT CARD PRE AUTHORISATION Upon your arrival, we require a credit card in order to take a preauthorisation - this is when we hold the amount of your room rate for the duration of your stay, (unless your accommodation has been prepaid), along with $50 per night for any incidentals. CHECK OUT Check-out time is 10:00am For a later check-out, please contact reception. Charges may apply. A – Z GUEST DIRECTORY D ________________________________________________________ ___________________________________________ ___________________________________________ Copthorne Hotel Oriental Bay – 100 Oriental Parade – Wellington – T: 04 385 0279 – F: 04 – 384 5324 DRY CLEANING AND LAUNDRY Dry-cleaning is available Monday-Saturday. Please write your name on the form provided in your room. Contact reception and will collect your belongings. Relevant charges for dry-cleaning are listed on the form. Dry-cleaning is collected before 8.00am. and will be returned to your room after 4.00pm the same day. DO NOT DISTURB If you do not want to be disturbed, please put the “Privacy Requested” sign on the door and ask the operator to screen incoming calls . E ________________________________________________________ ELECTRIC CURRENT New Zealand power supply is 240-volt AC. Please contact reception if you require a universal adaptor for a 240-volt appliance. We do not provide transformers, these are available from electronic stores. For store locations, contact reception. A – Z GUEST DIRECTORY F ________________________________________________________ ___________________________________________ ___________________________________________ Copthorne Hotel Oriental Bay – 100 Oriental Parade – Wellington – T: 04 385 0279 – F: 04 – 384 5324 FIRST AID For first aid assistance, please contact reception, they will be able to assist with first aid supplies. We do not stock any medication on site. FITNESS CENTRE – FREYBERG GYM We have free access to the Freyberg Gym and Pool located just across the road from the hotel, open from 6am till 9pm, for more information, please contact reception. H ______________________________________________________ HOSPITAL Wellington Hospital is located approximately 5 minutes drive from the hotel. If you are experiencing an emergency, please contact reception immediately or dial 111. HOUSEKEEPING If you require any additional room amenities, please contact reception. Our Room Attendants will service your room everyday unless you place the Privacy Request sign on your door. A – Z GUEST DIRECTORY I ______________________________________________________ ICE Should you require ice, please contact the House Bar. ___________________________________________ ___________________________________________ Copthorne Hotel Oriental Bay – 100 Oriental Parade – Wellington – T: 04 385 0279 – F: 04 – 384 5324 IN-ROOM DINING A comprehensive A La Carte menu is available during advertised times. Please contact the restaurant INTERNET ACCESS Wireless internet is available throughout the hotel and each guest will unlimited data for the duration of their stay. To connect please check instructions on your key wallet. N _______________________________________________________ NON SMOKING POLICY All of our rooms are strictly non-smoking. We have a designated smoking area in the hotel car park on level 7. If we find that the room has been smoked in or smells strongly of smoke, a $250 cleaning fee will apply. P _______________________________________________________ PETS We regret that pets are not allowed on the Hotel premises due to health regulations. Special arrangements may be made for sight impaired guests accompanied by a licenced guide dog. ___________________________________________ ___________________________________________ Copthorne Hotel Oriental Bay – 100 Oriental Parade – Wellington – T: 04 385 0279 – F: 04 – 384 5324 S _______________________________________________________ SAFETY DEPOSIT BOXES The Hotel is not responsible for property left in guest rooms. We strongly recommend that you use the safe deposit box that is location in the wardrobe of your room. This facility is provided free of charge. SECURITY AND SAFETY To ensure that you have a pleasant stay, we ask for your co- operation in observing the following - Please check your door is closed properly when leaving your room. - When checking out, please return the key card to reception. - Use the safe in your wardrobe for your valuables. - Advise if you wish to screen incoming calls. - Call the Manager on Duty if you see a suspicious person. - Do not leave valuables in your vehicle. - Visitors are allowed on site solely at the discretion of the hotel. Any anti-social behaviour may result in the removal of both the visitors and hotel guests. T _______________________________________________________ TEA AND COFFEE MAKING FACILITIES ___________________________________________ ___________________________________________ Copthorne Hotel Oriental Bay – 100 Oriental Parade – Wellington – T: 04 385 0279 – F: 04 – 384 5324 Complimentary tea and coffee making facilities are located in your room. Should you require fresh milk, please contact the restaurant. TOILETRIES AND AMENITIES A small selection (listed below) is available from Reception. - Toothbrush and toothpaste - Razor and shaving cream - Sewing kit - Shower caps - Vanity kit - Shampoo and shower gel TAXIS OR SHUTTLE SERVICE Reception staff can arrange taxis and shuttles for you. We can also provide pre-paid fixed price taxis to Airport/Ferry and train Terminals that you can settle on your room bill if you prefer. Please contact reception up to 30 minutes prior to departure to arrange this. W _______________________________________________________ WAKE UP CALLS To book your morning wake-up call, please dial 9. TELEVISION CHANNELS For your viewing pleasure, please find our list of TV channels. Television 1 Channel 1 Television 2 Channel 2 Television 3 Channel 3 ___________________________________________ ___________________________________________ Copthorne Hotel Oriental Bay – 100 Oriental Parade – Wellington