New Zealand Inbound Travel Directory 2008 THE DISTRIBUTION CHANNEL for New Zealand Tourism MARKETING NEW ZEALAND OVERSEAS 1971-2008 We have two world-class options to choose from in the Taupo and Tongariro region. Contact our team today and discover how Bayview International Hotels and Resorts can make your clients’ stay in the Central Plateau a memorable one. www.bayviewnz.com FREEPHONE 0800 RESORT (0800 737 678) FREEPHONE 0800 CHATEAU (0800 242 832) Telephone +64 7 374 8021 Facsimile +64 7 374 8485 Telephone +64 7 892 3809 Facsimile +64 7 892 3524 Email [email protected] Web www.wairakei.co.nz Email [email protected] Web www.chateau.co.nz CTWR110507 www.itoc.org.nz Welcome Published in association with the Inbound Tour Operators Council Welcome to the Inbound Travel Directory 2008, your PO Box 1888, Wellington 6140 New Zealand authoritative guide to those New Zealand tour operators Phone: +64 4 496 4898 Fax: +64 4 499 0786 and suppliers who handle a large share of New Zealand’s Email: [email protected] inbound tourism business and who are members of the Website: www.itoc.org.nz Inbound Tour Operators Council (ITOC). We know from feedback that this annual publication is valued as a major source of information by our New Zealand members and overseas tour wholesalers and retail travel Publisher: TPL Media agencies. PO Box 9596, Newmarket Auckland 1149, New Zealand ITOC plays an important role within the country’s tourism Phone: +64 9 529 3000 Fax: +64 9 529 3001 industry and enjoys a close working relationship with the Email: [email protected] various Regional Tourism Organisations, Tourism New Editor: Zealand, Qualmark and other key national tourism bodies. Gordon Gillan Phone: +64 9 529 3026 Our focus is very much on stimulating business to business relationships between companies throughout the travel Sales Manager: Jackie Tocher distribution chain as well as in enhancing quality and adding value. Production Manager & Advertising Co-ordinator: In the past year ITOC has reviewed its membership and Amanda Ross financial criteria and has strengthened its focus on quality Design: Osmyn Morgan, by establishing an Inbound Tour Operator accreditation Anthony Stead system in conjunction with Qualmark. By early 2008 all ITOC Copyright: All rights reserved. full member tour operators must meet minimum standards No part of this directory can be reproduced without the publisher’s in this area, ensuring that we play our part in New Zealand permission. delivering a world-class visitor experience. The first two Disclaimer: While every attempt ITOC full members successfully completed their Qualmark has been made to keep the information in this directory assessment in December 2007 and the remainder will follow accurate, most of the contents over the next 15 months. has been supplied and not verified by the publisher. Information supplied is intended as a guide only and is subject to change. Best wishes The publisher assumes no responsibility. Cartography: Maps in this directory were provided by Hema Maps . Cover photo: A South Island Fiord. Credit: Holger Leue / Tourism New Zealand Paul Yeo Brian Henderson Chief Executive President ITOC Inbound Travel Directory 2008 1 Contents Maps of New Zealand 4-5 www.itoc.org.nz NZ Tourism Award Winners 2007 6-7 ITOC Full Members 8-10 Key Markets Index 10-11 ITOC Allied Supplier Members 12-23 Service Category Index 25-30 ITOC Distribution System 31 ITOC Your Investment 32-34 ITOC Code & Pledge 35 Ten Reasons for using an Inbound Tour Operator 35 Membership Options & Mission Statement 36 ITOC Board of Directors 37-38 ITOC Organisation Chart & Strategy Plan 39 ITOC Constitution & Rules 40-42 ITOC Code of Ethics & Practice 43 ITOC Membership & Financial Criteria 44-45 Regional Tourism Organisations 46-49 Tourism Industry Association 50-51 Key Tourism Statistics 52-54 Allied Member Application Form 55-56 December 7, 2007 FORTNIGHTLY MAGAZINE OF THE TRAVEL INDUSTRY $5.5 0 Volume 35 Number 22 The drawn winner of the Wellesley Resort Fiji competition was Holly Travaille from House of Travel Ferrymead. SEASON’S See page 5 for our bumper Christmas P&O 8 GREETINGS 10 TECHNOLOGY 16 TASMANIA Cruises giveaway SUBSCRIPTIONS Fiji’s taxing finances NZ prizes ir New Zealand’s new website www. nlike the confusion surrounding wholesalers and gives them time to November budget especially since the Aairnzagent.co.nz for travel agents Uthe implementation of Fiji’s Hotel clear bookings that are partially made to FIHTA had spent time explaining to is up and running with one week left for Turnover Tax (HTT) last year, Fiji’s hotel avoid any consumer law entanglements the government about lead time and frontliners to enter the online prize draw. association has rallied to limit the or customer dissatisfaction. how any increase in taxes would make Visit the site by December 14 and enter impact of the government increasing He said that the recommendation Fiji less competitive against other the competition for the chance to win, the HTT to five per cent from April. had been sent to all its membership destinations. Koru membership and international travel. The Fiji Island Hotel & Tourism immediately after its December 1 board “We have been at government’s ear Keeping travel agents up-to-date is a Association (FIHTA) has recommended meeting. The association represents for a long time now asking for them key priority for NZ and the new site is a big its members follow a consistent more than 80 per cent of Fiji’s room to be aware of the mechanics of the step towards maximising agents’ time by policy absorbing the costs on existing inventory. tourism industry, in particular the placing key information at their fingertips, magazine is available on subscription for $100 (incl. GST) for 22 issues bookings and those made until “We believe that many will use this as wholesale side of things,” he said. according to NZ’s general manager December 17 for guests travelling post a guide in implementing their policies. “They have tried to accommodate New Zealand and Pacific Islands region Traveltrade April 1. I must point out that the FIHTA is only us slightly by imposing the extra tax Cam Wallace. From December 17 onwards, it has able to make a recommendation to our from April and not January as the “The new site provides agents with 24/7 recommended that new bookings for members and are not able to direct the rest of the budget. We understand access to a variety of useful agent-related travel post April should include the new policy of individual businesses. that wholesalers want 12 months information and will continue to evolve in tax rate – two per cent more than the “Each property will and must make notice and hotels would also like that the year ahead. current three and applicable on hotel its own decision based on their timeframe but unfortunately budgets “Indirect distribution plays a significant rates and all transactions onsite. individual business needs.” and tax measures don’t work like role with transacting business on behalf of (plus a copy of this Directory), within New Zealand. FIHTA president Dixon Seeto said Seeto said hotels were not expecting that.” our mutual customers and it is critical that this allows for a smooth transition for the increase announced in Fiji’s Continued on page 4 we make it as easy as possible for agents to sell NZ.” Established agent communication tools such as Wingtips, booking functionality Cooks’ ghost resort revived and the groups site remain but are now hosted on the site. rogress is finally being made on the NZ agency sales support manager Pghostly property that has haunted Jason O’Connell said that the site was the Cook Islands since 1990 and Kiwis more than just a technical reference point. Please send to: can own a slice of the pie – if they dare. “We believe that the information New Zealand-based property developer provided on the site will assist agents in the McEwen Group, Rarotongan-based answering various queries thus saving Tepaki Group and Hilton International valuable time by reducing emails and have opened an Auckland showroom response times. (10-14 Upper Queen Street) designed Artist’s impression of the Hilton Rarotonga Resort and Spa “It is intended to be an extension of to entice investors to buy into the Hilton our face-to-face sales activity with travel Rarotonga Resort & Spa, which will open since contractors ran off with millions of water lagoon, tennis courts, conference agents.” NAME: .................................................................................................................... 2009. borrowed funds in the early 1990s. facilities, performance stages, multiple Content also includes NZ policies and The resort will rise from the ashes The resort will feature 160 hotel suites restaurants and limousine pick-up from procedures, ad hoc trade offers and of the abandoned construction in and 50 apartments - ranging from one to the airport. relevant forms. Vaimaanga that has dogged Rarotonga three bedrooms - freshwater pools, salt Continued on page 6 ADDRESS: ............................................................................................................... ............................................................................................................................... , Box 9901, Newmarket, Auckland 1149 Freepost 288 Subscriptions Traveltrade Enclose cheque or full credit card details. PHONE: 0800 876 334 2 ITOC Inbound Travel Directory 2008 The ITOC Business Relationship Helping your Inbound Tourism Business Grow How the ITOC