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Thrifty New Zealand Wholesale Manual

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Thrifty New Zealand wholesale manual October 2017 Contents Get to know Thrifty 1 The line up 2 Contact us 3 30 convenient locations 4 Locations - useful things to know 5 FAQ 8 Damage Cover Options 9 Travel app 10 How to book 15 Key contacts 15 Get to know Thrifty Who we are and what we do: • One of the world’s leading international car rental • A Qualmark ‘Superior’ rated visitor transport provider brands. With over 1200 branches in over 60 countries and boasts a consistently high level of customer worldwide, Thrifty is firmly established as one of the satisfaction at over 99%. world’s leading car rental brands. First established in • Friendly, courteous staff who pride themselves on the United States in 1958, its worldwide headquarters passionate, individual service… every time. are in Tulsa, Oklahoma. • AA 24/7 roadservice and breakdown assistance. • Operating in New Zealand since 1986, Thrifty New Zealand is owned by Thrifty Australia, a 100% • Free collection and delivery to hotels/motels/offices subsidiary of the NRMA, Australia’s largest motoring within a 10km radius of any staffed Thrifty branch (as association. pre-arranged/subject to availability). • With an average vehicle age of just 9 months, Thrifty offers one of the newest fleets of cars, 4WD’s and mini buses in the business. • Excellent ANCAP vehicle safety ratings. • 30 convenient locations nationwide at all major airport, city and ferry terminals. The line up Economy Car Compact Auto Intermediate Car Toyota Yaris, Suzuki Swift, Holden Barina (or Toyota Corolla, Holden Trax, Hyundai Accent (or Toyota Camry, Toyota Corolla Sedan (or similar) similar) ECAR 5 door, automatic, Bluetooth, similar) CCAR/ICMR 4 door to 5 door, automatic ICAR 4 to 5 door, automatic, cruise control, cruise control, ABS, 2 child seat anchor points. (CCAR)/manual (ICMR), reversing camera, cruise Bluetooth, ABS, 2 child seat anchor points. control, Bluetooth, ABS, 2 child seat anchor points. 5 5 x2 x2 x1 x2 5 x4 x1 x2 x2 x4 x1 x1 x2 Fullsize Car Intermediate SUV 2WD Intermediate AWD Holden Captiva, Holden Commodore (or similar) Toyota RAV4 (2WD), Hyundai Tucson, Kia Toyota RAV4, Nissan X-Trail (or similar) IFAR 5 FCAR 4 to 5 door, automatic, reversing camera, Sportage, Nissan Qashqai (or similar). ISAR door, automatic, reversing camera, Bluetooth, Bluetooth, cruise control, ABS, 3 child seat 5 door, automatic, Bluetooth, ABS, 2 child seat USB port, cruise control, reversing sensor, ABS, 2 anchor points. anchor points. child seat anchor points. 5 5 5 x5 x2 x2 x5 x3 x2 x4 x1 x3 x2 Fullsize AWD Premium 4WD Luxury Van Toyota Highlander, Hyundai Santa Fe, Nissan Toyota Prado, Toyota Fortuner (or similar) PFAR Kia Carnival, Toyota Previa (or similar) LVAR Pathfinder (or similar) FFAR 5 door, automatic, 5 door, automatic, reversing camera, Bluetooth, 4 door, automatic, Bluetooth, USB port, ABS, reversing camera or sensor, Bluetooth, USB ports, USB ports, cruise control, diesel, ABS, park assist, parking sensors, 3 child seat anchor points. cruise control, ABS, 3 child seat anchor points. 3 child seat anchor points, satellite navigation. 5 5 5 x6 x2 x2 x2 or x5 x5 x3 x5 x3 x2 or x5 x2 x2 x5 x4 x2 or x5 x2 x2 Passenger Van Toyota Hiace (or similar) XVAR minibus, diesel, automatic, reversing camera, ABS, cruise control, Bluetooth, rear luggage cage. Licence requirement: car. 4 x12 x10 x4 *The above is to be used as a guideline only. Vehicle types may change without notice. Safety Rating (5=highest) Contact us North Island locations South Island locations Auckland Airport 09 256 8455 Blenheim Airport 03 572 9068 (Domestic Terminal) Christchurch Airport 03 353 1940 Auckland Airport 09 275 3014 (International Terminal) Christchurch City 03 930 0270 Auckland City Corner Kilmore and Manchester Streets 09 309 0111 150 Khyber Pass Road Dunedin Airport 03 486 2537 Gisborne Airport 021 923 293 Dunedin City 03 479 2693 121 Crawford Street Hamilton Airport 07 834 2190 Greymouth Train Station 029 777 0263 Hamilton City 07 839 3450 Corner Anglesea and Clarence Streets Hokitika Airport 029 777 0263 Keri Keri Opening December 2017 Invercargill Airport 03 218 6100 Napier Airport 06 835 8820 Nelson Airport 03 547 5563 New Plymouth Airport 06 755 4510 Picton Ferry Terminal 03 573 7387 Palmerston North Airport 06 355 4365 Queenstown Airport 03 442 3532 Queenstown City Rotorua Airport 07 345 7756 03 441 3082 1 Shotover Street Taupo Airport 07 345 7756 Westport Airport 029 777 0263 Tauranga Airport 07 572 3836 Tauranga City 07 572 3836 47 Maru Street Wellington Airport 04 388 9494 Wellington City 04 385 0012 197 Wakefield Street Wellington Interislander Ferry Terminal 04 385 0012 Whangarei Airport 027 808 6011 30 convenient locations There’s a branch near you... North Island South Island • Auckland • Blenheim • Gisborne • Christchurch • Hamilton • Dunedin • Keri Keri • Greymouth - Opening December 2017 • Hokitika • Napier • Invercargill • New Plymouth • Nelson • Palmerston North • Picton • Rotorua • Queenstown • Taupo • Westport • Tauranga • Wellington • Whangarei Locations Useful things to know... Auckland airport Hours of operation Auckland Airport comprises of two terminals – domestic and international. Thrifty has offices at both terminals. All city locations are generally open: Our domestic branch is located in the rental car area 8:00am to 5:00pm Monday to Friday underneath the multi level car park outside the terminal. 9:00am to 12:00pm Saturday Our international branch is located in the international Vehicle pickups/deliveries outside of these hours arrivals hall. are on request for these locations. Airport locations are open to meet reservations Auckland city arriving off all scheduled commercial flights. Auckland city is open from 7:00am to 6:00pm Monday to Friday and 7:00am to 5:00pm on weekends. Vehicle returns outside of opening hours are to be returned to the BP Petrol Station at the bottom of Khyber Pass Road and the keys handed in to the BP counter staff. Greymouth Thrifty has a counter at the Greymouth Railway Station which is fully staffed to meet pre-booked customers. Vehicles are to be returned to the sign posted car parks at The Railway Hotel and keys to the Thrifty counter drop box at the Railway Station. Hokitika All pickups will be met. Upon drop off, please leave the keys with the airport desk. Keri Keri All pickups will be met. Upon drop off, please leave the keys with the airport desk. Picton ferry terminal Wellington ferry terminal Thrifty has an office and dedicated car parking on the Upon returning a vehicle to our Wellington Interislander ferry wharf in Picton. Thrifty will meet pre-booked clients Ferry terminal location, please ensure you ask your clients arriving off all scheduled ferry services between the hours to park in a designated Thrifty car park (caged area), of 8:00am and 6:00pm. Reservations for pickup outside before completing the details on the rental agreement these hours are on a ‘request’ basis only and an additional folder and dropping the keys in the drop box at the Thrifty fee will apply. counter in the arrivals hall. If it’s outside the hours of 8:00am and 6:00pm, please request they place vehicle Taupo airport keys in the generic rental car drop box located in the departures hall. If dropping off a vehicle, please park in the designated Thrifty car park. Proceed to the left side of the Air NZ counter, where a key drop is located. Please ask your Westport client to complete the return details on the envelope and All pickups will be met. Upon drop off, please leave the deposit in the drop box. If your client needs to contact a keys with the airport desk. Thrifty representative, please phone the branch directly on +64 7 345 7756. Pickup and return fees for satellite locations (including GST) Location Pick up Return Pick up and return Taupo NZD$74.77 NZD$74.77 NZD$115.00 Westport NZD$86.25 NZD$86.25 NZD$172.50 Damage excess An excess of NZD$2990 - NZD$3450 applies in the event of any damage done to the rental vehicle including any damage to the windscreen or tyres. You may reduce or eliminate your damage excess by purchasing reduced risk cover ($345-$575 damage excess) or stress-free cover ($0 damage excess). All rates below are per rental sector, include GST and are subject to change without notice. Accident Damage Excess Stress-free cover An Accident Damage Excess (ADE) applies to all rentals. The ADE may be reduced (at the renter’s option) to nil at This excess applies unless the renter elects at the time of the time of rental by purchasing the stress-free cover. rental to purchase accident excess. ECAR - XVAR IFAR - XVAR ECAR – FCAR IFAR – XVAR Daily rate NZD$35.65 NZD$35.65 ADE (Accident NZD$2990 NZD$3450 Weekly rate NZD$178.65 NZD$178.65 Damage Excess) Excess NIL NIL Reduced risk cover The ADE may be reduced (at the renter’s option) at the ‘Premium inclusive’ rate option time of rental by purchasing reduced risk cover. Premium inclusive rates are an additional available option. Providing your clients with maximum peace of ECAR - FCAR IFAR - XVAR mind, premium inclusive rates include airport/ferry fees, Daily rate NZD$28.75 NZD$28.75 stress-free cover and a nil Accident Damage Excess. Weekly rate NZD$143.75 NZD$143.75 ECAR - FCAR IFAR - XVAR Excess NZD$276 NZD$345 ADE (on premium NIL NIL inclusive rates) FAQ AA 24/7 roadservice and breakdown Cancellation/no show fee assistance In the event any booking is cancelled within 48 hours Whilst Thrifty vehicles are regularly maintained, prior to scheduled pickup or if a booking is not cancelled unexpected breakdowns can occur.
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