Special Edition TQM&E No.3 Vol.33 2005

INTERNATIONAL JOURNAL ol. 33 2005 3 V o TOTAL QUALITY MANAGEMENT & EXCELLENCE MENADžMENT TOTALNIM KVALITETOM & IZVRSNOST 452-0680 N '' Special edition '' Papers second reviewed and presented at the Third International Working Conference ''Total Quality Management - Advanced and Intelligent Approaches'', held from 30th May to 1st June, 2005, at Belgrade, Serbia. UDK 658.5 YU ISSN 1 YUSQ - QUALITY AND STANDARDIZATION ASSOCIATION OF SERBIA & MONTENEGRO YUSQ - QUALITY AND STANDARDIZATION ASSOCIATION OF SERBIA & MONTENEGRO ASSOCIATION SERBIA & MONTENEGRO FOR QUALITY AND STANDARDS Kneza Miloša 9, 11000 Beograd, Serbia, Phone/fax: ++ 381 11 323 55 15 INTERNATIONAL JOURNAL TOTAL QUALITY MANAGEMENT & EXCELLENCE MENADžMENT TOTALNIM KVALITETOM & IZVRSNOST '' Special edition '' Papers second reviewed and presented at the Third International Working Conference ''Total Quality Management – Advanced and Intelligent Approaches'', held from 30th May to 1st June, 2005, at Belgrade, Serbia. UDK 658.5 YU ISSN 1452-0680 No 3. Vol. 33 2005 INTERNATIONAL JOURNAL „TOTAL QUALITY MANAGEMENT & EXCELLENCE” Vol. XXXIII, No.3, 2005 FOUNDER AND PUBLISHER: Association Serbia and Montenegro for Quality and Standards (YUSQ), Belgrade EDITOR IN CHIEF: Prof. Dr Vidosav D. Majstorović, mech. eng. Mechanical Engineering Faculty, University of Belgrade, Serbia INTERNATIONAL EDITORIAL BOARD: Prof. dr Guenter ARNDT Prof. dr Gunnar SOHLENIUS University of Wollongong, Wollongong, Royal Institute of Technology, Stockholm, Australia Sweden Prof. dr Daniel BRISAUND Prof. dr Dragutin STANIVUKOVIĆ University of Grenoble, Grenoble, France FTN, Novi Sad, S&M Prof. dr Barrie DALE Prof. dr Herbert OSANNA UMIST, Manchester, England Technical University, Wien, Austria Michel DEBENHAM Prof. dr Tilo PFIEFER Institute of QA, London, England RWTH Aachen, Aachen, Germany Sofija DJURDJEVIC Prof. dr Hendrik VanBRUSSEL YUQS, Belgrade, S&M Katolike University Leuven, Heverlez, Belgium Prof. dr Noriaki KANO Prof. dr Shu YAMADA Science University of Tokyo, Tokyo, Japan Science University of Tokyo, Tokyo, Japan Prof. Dr. Laslo MONOSTORI Prof. dr Albert WECKENMANN Hungarian Academy, Budapest, Hungary University Erlangen, Erlangen, Germany Prof. dr Vidomir PAREŽANIN Prof. dr Ton ven der WIELE ASTRA grupa, Beograd Erasmus University Roterdam, The Mr Zoran PENDIĆ Netherlands Institut Vinča, Beograd TECHNICAL EDITOR: Siniša M. MARKOVIĆ, Dipl. mech. eng. PROOFREADING Printing from authors' disketes EDITOR’S ADDRESS: Association Serbia & Montenegro for Quality and Standards, Serbia and Montenegro, 11000 Beograd, Kneza Miloša st. 9, Phone/fax: ++ 381 63 33 10 15 E-mail: [email protected] Web page: www.jusk.org.yu This edition financially aided by the Ministry for Science and Environmental protection of the Republic of Serbia. Manuscripts and illustrations not returned. The Journal is exempted from taxes, Decree No.413.304/7502 of 4. June 1985, passed by the Republican Secretariat for Culture. The texts published in this edition of the JOURNAL cannot be copied or printed without prior agreement of the author or the publisher. Layout – A S&M QS, Belgrade Copies printed: 1000 Belgrade, September 2005. ii PREFACE The Third International Conference "Total Quality Management - Advanced and Intelligent Approaches" was held from 30th May to 1st June, 2005 at Belgrade. During three days the Conference attended 241 participants from 18th countries. Selected papers presented at this Conference are now offered to you in the special edition of the TQM&E International Journal. The International Special Edition Editorial Board reviewed the papers and after corresponding additions and corrections they are included in this edition. The papers reflect the world level in theory and practice of different TQM aspects today and as such may be used for education of experts for quality. The main messages stated during plenary sessions and at the round table are: (i) the support for bi-annual holding of this Conference in Serbia, (ii) presented papers, particularly those from abroad, are a good basis for work on implementation in our country, (iii) the papers from Serbia & Montenegro (the majority) should be in future more oriented towards the results of the implementation, and (iv) the support for national plan of activities for quality improvement in 2005/6. The Four International Conference with the same global topic and new topics will be held from 27th to 30th May 2007 at Belgrade. Welcome in Belgrade 2007. Prof. Dr. V. Majstorović, Conference Chairman iii CONTENTS 01 - INTELLIGENT FLEXIBLE DISASSEMBLY AND RECYCLING OF USED PRODUCTS TO SUPPORT TOTAL QUALITY MANAGEMENT AND SUSTAINABILITY IN EUROPEAN INDUSTRY ………………….............................................................................................................… 01 ¾ Keynote paper P. H. Osanna, M. N. Durakbasa, H. S. Tahirova, Department for Interchangeable Manufacturing and Industrial Metrology, Vienna University of Technology, Wien, Austria 02 - COMPUTER-AIDED DESIGN OF EXPERIMENTS FRAMEWORK - A COMPREHENSIVE APPROACH TO PROCESS IMPROVEMENT……………………………………………….…………………. 05 ¾ Keynote paper Albert Weckenmann, Peter-Frederik Brenner, Chair Quality Management and Manufacturing Metrology, Erlangen University Erlangen-Nuremberg 03 - A MANAGEMENT CONTROL PERSPECTIVE FOR QUALITY MANAGEMENT: AN EXAMPLE IN THE AUTOMOTIVE SECTOR………………………………………………………….....……… 09 ¾ Keynote paper Jos van Iwaarden and Ton van der Wiele, Erasmus University Rotterdam, The Netherlands 04 - THE VALUE OF ORGANISATIONAL CULTURE AND THE ROLE OF COMPETENCIES IN DELIVERING QUALITY PRODUCTS AND SERVICES……………………………………………….…….. 15 ¾ Keynote paper Michael Debenham, Professional Affairs Manager, Institute of Quality Assurance (IQA), London, United Kingdom. 05 - IMS IN THE M(E)SS WITH CSCS……………………………………………………………….……..……. 19 ¾ Keynote paper Professor Stanislav KarapetrovicAuditing and Integration of Management Systems Research Laboratory, Department of Mechanical Engineering, University of Alberta, Edmonton, Canada 06 - A CONTRIBUTION TO THE DIGITAL QUALITY CONCEPT RESEARCH……………….…… 27 ¾ Keynote paper Professor Vidosav D. Majstorovic, Dr.Sci., Mech. Eng., Mechanical Engineering Faculty, Belgrade, Serbia 07 - ORGANISATIONAL SUSTAINABILITY MANAGEMENT THROUGH MINIMISED BUSINESS EXCELLENCE MODELS……………………………………………………………………......……… 33 ¾ Keynote paper Rickard Garvare1) , Raine Isaksson2), 1) Luleĺ University of Technology, Luleĺ, Sweden, 2) Gotland University, Visby, Sweden. 08 - QUALITY MANAGEMENT MATURITY AND MANAGEMENT ATTITUDE TO QUALITY .......................................................................................................................................................... 41 1)Mr Milan Ivanović, 2) Prof. Dr. Vidosav D. Majstorović, 1)LR, Belgrade 2)Mechanical Engineering Faculty, Belgrade 09 - DESIGN OF A SYSTEM FOR INTELLIGENT DATA-POINT PRE-PROCESSING IN REVERSE ENGINEERING……………………………………………………………………………………….....…… 45 ¾ Keynote paper I. Budak a), M. Sokovic b), J. Hodolic a), a) Faculty of Technical Sciences, University of Novi Sad, b) Faculty of Mechanical Engineering, University of Ljubljana,Slovenia iv 10 - „FAST FORWARD” – DESIGNED PROCESS OPTIMISATION……………………………..…. 51 Prof. Dr.-Ing. R. Schmitt; Dipl.-Ing. J. Dören, Fraunhofer Institute for Production Technology, Department Metrology and Quality Management; Aachen, Germany 11 - INTERNET BASED AUTOMATION OF THE PROCESS "DESIGNING - MACHINING" OF A WORKPIECE……………………………………………………………………………………………………............. 57 Prof. Dr. K.-D. Bouzakis(1), Assistant Prof. Dr. A. Vakali(2), Lecturer Dr. G. Andreadis(1), E. Karapidakis(2), 1 Laboratory for Machine Tools and Manufacturing Engineering, Mechanical; Eng. Dept., Aristoteles University of Thessaloniki, Greece; 2 Computer Science Dept., Aristoteles University of Thessaloniki, Greece 12 - DEVELOPMENT OF AN INTELLIGENT MODULE FOR DECREASE OF MEASURING ERROR ON CMM………………………………………………………………………………..…………………………. 61 M. Stevic1, J. Hodolic1 S. Vukmirovic2, 1Insitute for Production Engineering, Faculty of Engineering, University of Novi Sad, Novi Sad, Serbia and Montenegro; 2Department of Control Systems and Automation, Faculty of Engineering, University of Novi Sad, Novi Sad, Serbia and Montenegro 13 - TRACEABILITY OF MEASUREMENT RESULTS IN INDUSTRY…………………………..…… 67 Prof. Dr. Bojan. Ačko, University of Maribor, Faculty of Mechanical Engineering, Maribor, Slovenia 14 - SYNERGY IN APPLICATION OF PRACTICES OF THE INTEGRATED PRODUCTION SYSTEM TOWARDS ACHIEVING MANUFACTURING EXCELLENCE……………………….…… 73 ¾ Keynote paper L Sukarma, Agency for the Assesment and Application of Technology, Indonesia 15 - CONTINUOUS IMPROVEMENT – A PREREQUISITE FOR SUCCESS…………..…..……. 81 ¾ Keynote paper R. Pendić1, V. Majstorović2, Z. Pendić3, 1 Eurosystems Group – Matheos Invest Group, Belgrade, S&M; 2 Mechanical Engineering Faculty, Belgrade University, S&M; 3 Institute of Nuclear Sciences “VINCA”, Belgrade, S&M 16 - ACCELERATING PERFORMANCE IMPROVEMENT THROUGH APPROPRIATE RESOURCE ALLOCATION……………………………………………………………………………….…………….. 87 L Sukarma, Agancy for the Assessment and Aplication of Technology, Indonesia 17 - APPLICATION OF TAGUCHI MODEL FOR QUALITY PRODUCT IMPROVEMENT....… 93 Mech. Eng. B.Sc. Tatjana V. Sibalija1, Prof. Dr. Vidosav D. Majstorovich2, 1 STMicroelectronics Malta Ltd., Industry Road, Kirkop, Malta, 2 Mechanical Engineering Faculty, Laboratory for Production Metrology and TQM, Serbia 18 - USING PARTIAL LEAST SQUARES REGRESSION TO ANALYSE QUALITY IN HIGHER EDUCATION…………………………………………………………………………………………………………..……. 101

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