Special Edition TQM&E No.3 Vol.33 2005
INTERNATIONAL JOURNAL ol. 33 2005 3 V o TOTAL QUALITY MANAGEMENT & EXCELLENCE MENADžMENT TOTALNIM KVALITETOM & IZVRSNOST 452-0680 N '' Special edition '' Papers second reviewed and presented at the Third International Working Conference ''Total Quality Management - Advanced and Intelligent Approaches'', held from 30th May to 1st June, 2005, at Belgrade, Serbia. UDK 658.5 YU ISSN 1 YUSQ - QUALITY AND STANDARDIZATION ASSOCIATION OF SERBIA & MONTENEGRO YUSQ - QUALITY AND STANDARDIZATION ASSOCIATION OF SERBIA & MONTENEGRO ASSOCIATION SERBIA & MONTENEGRO FOR QUALITY AND STANDARDS Kneza Miloša 9, 11000 Beograd, Serbia, Phone/fax: ++ 381 11 323 55 15 INTERNATIONAL JOURNAL TOTAL QUALITY MANAGEMENT & EXCELLENCE MENADžMENT TOTALNIM KVALITETOM & IZVRSNOST '' Special edition '' Papers second reviewed and presented at the Third International Working Conference ''Total Quality Management – Advanced and Intelligent Approaches'', held from 30th May to 1st June, 2005, at Belgrade, Serbia. UDK 658.5 YU ISSN 1452-0680 No 3. Vol. 33 2005 INTERNATIONAL JOURNAL „TOTAL QUALITY MANAGEMENT & EXCELLENCE” Vol. XXXIII, No.3, 2005 FOUNDER AND PUBLISHER: Association Serbia and Montenegro for Quality and Standards (YUSQ), Belgrade EDITOR IN CHIEF: Prof. Dr Vidosav D. Majstorović, mech. eng. Mechanical Engineering Faculty, University of Belgrade, Serbia INTERNATIONAL EDITORIAL BOARD: Prof. dr Guenter ARNDT Prof. dr Gunnar SOHLENIUS University of Wollongong, Wollongong, Royal Institute of Technology, Stockholm, Australia Sweden Prof. dr Daniel BRISAUND Prof. dr Dragutin STANIVUKOVIĆ University of Grenoble, Grenoble, France FTN, Novi Sad, S&M Prof. dr Barrie DALE Prof. dr Herbert OSANNA UMIST, Manchester, England Technical University, Wien, Austria Michel DEBENHAM Prof. dr Tilo PFIEFER Institute of QA, London, England RWTH Aachen, Aachen, Germany Sofija DJURDJEVIC Prof. dr Hendrik VanBRUSSEL YUQS, Belgrade, S&M Katolike University Leuven, Heverlez, Belgium Prof.
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