Your Story is Our Story Culture Diversity & Inclusion 2018 Report Table of contents Leadership messages . 3 Strategy . 6 Associate stories . 14 Community . 26 EEO-1 data . 34 2 Your Story is Our Story Dialing up the inclusiveness of our culture A message from Doug McMillon, President & CEO — Walmart Inc. At Walmart we’re fortunate to have a strong culture . This is all about living out our values . I’ve been a part of Our customers either see or sense all of this . They It’s unique and has always been an advantage for us . Walmart for a long time now — sneaking up on 30 years! get a feeling as they visit our stores and clubs, meet But to be successful in the future, it has to be shaped . During the early stages of my career, I felt blessed to us, and experience our apps and websites . They get have found a company with values that were so real . They to know who we are, and we want to serve them as So, how should we think about sharpening our culture? were more than just talk . The associates around me in servant leaders . They are where it all comes together . Right now, we’re focused on dialing up our inclusiveness . the distribution centers, my store and eventually in the Home Office really lived them . Our values are important I know that Walmart has helped me become a better The right and smart thing for Walmart is to become even person and hope that being part of the team does more diverse and to cultivate inclusive environments and timeless, but they only matter if our behaviors — the actual culture of the place — are aligned to them . the same for each of our associates . By being more in every part of our business — every store, every inclusive, we will find ourselves being more productive club, every distribution center and every part of our This is a job for all of us . Leading in an inclusive way is and having more joy at work . This is an exciting time Home Office locations all over the world . Our people foundational to living out our value of Respect for the to be at Walmart . If we continue to work together and make the difference and we need every one of them Individual . We can do that by greeting an associate we live our values, we have a bright future ahead of us . performing at their very best . They can’t do that unless don’t know, seeking everyone’s views in a meeting, or they feel welcome, supported and heard . Making sure writing a personal note to someone who’s doing a great every associate knows they matter will lead to creativity job . We shouldn’t miss those moments when we can make and innovation and help us achieve our potential . a difference for someone else . It can be that simple . 2018 CDI Report 3 Winning with our people A message from Jacqui Canney, Executive Vice President — Global People It’s an exciting time to be at Walmart as we work to Our culture has always been our competitive advantage serve customers in new and different ways . To do and will remain core to our success . Our People strategy this we’re undergoing a digital transformation that is aligned to two focus areas: Sharpening our Culture is grounded in supporting and developing our (ground our actions in our values) and Becoming Digital workforce . Our people have always made the (compete with technology, win with our people) . difference at Walmart, and they will continue to do so in the future . We’ll certainly compete with Becoming a stronger business is about having an technology, but we’ll win with our people . awareness and appreciation not only for our cultural similarities and differences but also for our unique We’re embracing automation, artificial and diverse backgrounds . Walmart must be a place intelligence, big data and advanced analytics where associates feel welcomed, comfortable as capabilities to drive our business into and safe in bringing their authentic selves to work the future . Adopting these technologies each day and are engaged and empowered by will significantly change the nature of our inclusive leaders to be high performers . We’re also work and how we do it . Technology will free embracing agility and working together faster and us up to be more innovative and creative . more efficiently . By working together across our We’re harnessing the power of our talented enterprise, we can leverage our unique strengths and associates, our stores, clubs and distribution ultimately exceed our customers’ expectations . centers and growing digital capabilities to create the conditions for us to win the future of retail . We’re dedicated to nurturing a culture that embraces inclusion and change because we want We’ll continue building trust with associates to be the place where all associates can thrive . and customers by investing in our people and technology — ultimately becoming more effective, productive, innovative and disruptive . We’ll do all of this while remaining grounded in our core values: Service to the Customer, Respect for the Individual, Strive for Excellence and Act with Integrity . 4 Your Story is Our Story Your story is our story A message from Ben Hasan, Senior Vice President and Chief Global Culture, Diversity & Inclusion Officer Once upon a time … That’s why we’ve themed this year’s report as “Your Story Is Our Story ”. When every associate How many times have you either heard or said feels comfortable and safe to share their story — those words over the course of your life? Most and I’m talking about their “real” story and not of the stories we were told as children began just the parts that would make a good social media with those four simple words that have the power post — we’ve created the kind of environment where to spark a journey across space and time . people can bring their whole selves to work . And As long as the world has had people, we’ve had when we do that effectively, the Walmart story stories . Stories are how we pass down knowledge from begins to come to life through our people . This generation to generation and are the basis for most is that place where more than 2 million unique modern forms of entertainment . We connect with stories come together to create the spark we others and the world around us through stories … telling need to deliver on our shared purpose . of our own, listening to others’, and then weaving them And we’re a better business because of it . together to create something unique and shared . In the pages that follow, you’ll have the opportunity You have a story … I have a story … we all have a story . to read stories about how our associates are making Walmart has a story, too . a difference in their communities through programs This past year I’ve tried to be more intentional about like Mi Futuro; winning gold while competing at the sharing my own story . I grew up in inner-city Philadelphia Special Olympics; and demonstrating courage while in the ‘50s and ‘60s as one of six children, and my mom sharing how volatility around the DACA (Deferred was brilliant at stretching my dad’s modest paychecks as Action for Childhood Arrivals) policy affects their far as they could go . Thinking about that part of my past families . You’ll also have the chance to learn more not only helps me to connect with associates from similar about programs like LGBT ally training by PFLAG; backgrounds, it provides me with a powerful reminder sessions led by the Racial Equity Institute; and a Men of what daily living is like for millions of the customers Advocating Real Change (MARC) workshop, which are we’re trying to help to save money and live better . all helping us make Walmart a more inclusive place for our associates to share their origin stories while also Storytelling has always been a cornerstone of the Walmart having the opportunity to write exciting new chapters . culture, and I believe Walmart is at its best when we’re telling the everyday (and sometimes extraordinary) stories Whether you’re an associate, candidate considering of our associates and customers . More than that, I think a career with our company, customer, supplier, or we’re better still when we’re curiously seeking out the community partner, thank you for being a part stories of others — especially those who are different from of Walmart’s story . This is that place where we’re us — and listening intently when people show the courage better together when everyone is included . it takes to put their stories on display for all to see . 2018 CDI Report 5 Everyone included — our approach to culture, diversity & inclusion Our vision Guiding principles Inclusive Leadership Everyone Included . By fostering a workplace culture In addition to our core definitions, we have established Expectations where everyone is — and feels — included, everyone wins . four guiding principles designed to shape our approach Associates are happier, perform at their best and in turn, to improving the company’s CDI health across Next generation leaders must develop and demonstrate provide better service to our customers and members . the leadership journey — and set the foundation an evolved and ever-evolving set of characteristics to for sustainable change across the enterprise: achieve both business results and personal career growth . One element all our leaders of today and tomorrow Our mission • Objectivity — Minimize subjectivity to reduce will need is inclusive leadership skills . Inclusive leaders The Global Office of Culture, Diversity & Inclusion’s the risk of the bias in talent processes are committed, curious, courageous, cognizant of mission is to create an inclusive culture where all bias, culturally intelligent and collaborative, according • Transparency — Increase access to information to a study published by Deloitte .