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Thenmolli.Pdf RESIDENT EVALUATION OF COMMUNITY DEVELOPMENT PROGRAMMES BY LOCAL GOVERNMENT Malaya THENMOLLI VADEVELOOof FACULTY OF ECONOMICS AND ADMINISTRATION UNIVERSITY OF MALAYA UniversityKUALA LUMPUR 2017 RESIDENT EVALUATION OF COMMUNITY DEVELOPMENT PROGRAMMES BY LOCAL GOVERNMENT THENMOLLI VADEVELOO Malaya of THESIS SUBMITTED IN FULFILMENT OF THE REQUIREMENTS FOR THE DEGREE OF DOCTOR OF PHILOSOPHY FACULTY OF ECONOMICS AND ADMINISTRATION UNIVERSITY OF MALAYA UniversityKUALA LUMPUR 2017 UNIVERSITY OF MALAYA ORIGINAL LITERARY WORK DECLARATION Name of Candidate : Thenmolli Vadeveloo Registration / Matric No : EHA 110016 Name of Degree : Doctor of Philosophy Title of Thesis : Resident Evaluation of Community Development Programmess by Local Government Field of Study : Local Government I do solemnly and sincerely declare that: 1. I am the sole author/writer of this Work; 2. This Work is original; 3. Any use of any work in which copyright exists was done by way of fair dealing and for permitted purposes and any excerpt or extract from, or reference to or reproduction of any copyright work has been disclosed expressly and sufficiently and the title of the Work and its authorship have been acknowledged in this Work; 4. I do not have any actual knowledge nor do IMalaya ought reasonably to know that the making of this work constitutes an infringement of any copyright work; 5. I hereby assign all and every rights in the copyright to this Work to the University of Malaya (“UM”), who henceforth shall be owner of the copyright in this Work and that any reproductionof or use in any form or by any means whatsoever is prohibited without the written consent of UM having been first had and obtained; 6. I am fully aware that if in the course of making this Work I have infringed any copyright whether intentionally or otherwise, I may be subject to legal action or any other action as may be determined by UM. Candidate’s Signature: Date: Subscribed and solemnly declared before, UniversitySignature of Witness: Date: Name : Dr. Kuppusamy Singaravelloo Designation : Supervisor/Senior Lecturer ii ABSTRACT Community Development Programmes (CDPs) of the local authorities (LAs) exemplify a new and significant approach to nurture better environment in response to the needs and problems raised by the people. However, many of the initiatives are not in tandem with the requirements of the people as local governments tend to merely adopt existing policy instruments without undertaking an in-depth evaluation on their effectiveness to the current application. This study aims at identifying the perception of the local people on CDPs and the effectiveness of such programmes by the LAs. The research framework in this study adopts social capital theory and service quality method for the development of theoretical understanding on community development. This study adopts a quantitative method using a simple random sampling of seven LAs in Negeri Sembilan, i.e. two Municipal and five District Councils.Malaya Data were gathered through the survey method from 369 participants residing under these LAs. Data collected were analysed using factor analysis, descriptiveof statistics, t-test, ANOVA and Importance Performance Analysis (IPA). The hypotheses were tested using Multiple Regression Analysis. The findings of the research indicate a significant difference between the total expectations and actual level of delivery of community development services. The study revealed that the CDPs would have a greater impact if the local communities are more engaged, thus assisting in accomplishing the objectives of local government. Strategies suggested include planning and implementation of development programmes, promotingUniversity CDPs, policy formulation, adequate exploration on CDPs and the performance of the LAs towards achieving the objectives. Thus, this study provides pragmatic and theoretical implications for the academic advancement in the field and enhances the modality of implementation for practitioners. Keywords: local government, community development, perception, effectiveness iii ABSTRAK Program pembangunan masyarakat (PPM) oleh pihak berkuasa tempatan (PBT) merupakan contoh pendekatan yang baharu dan ketara untuk memupuk persekitaran yang lebih baik dalam menangani keperluan dan masalah yang dibangkitkan oleh rakyat. Walau bagaimanapun, kebanyakan inisiatif tersebut adalah tidak selaras dengan kehendak rakyat apabila PBT cenderung untuk semata-mata menerima pakai kayu ukur dasar sedia ada tanpa menjalankan penilaian mendalam tentang keberkesanannya dalam aplikasi semasa. Kajian ini bertujuan mengenal pasti persepsi masyarakat terhadap PPM dan keberkesanan program yang dijalankan oleh PBT. Rangka kerja kajian ini adalah berdasarkan teori modal sosial dan kaedah kualiti perkhidmatan dalam membangunkan pemahaman teori mengenai pembangunan masyarakat. Kajian ini menerima pakai pendekatan kaedah kuantitatif dengan pensampelan rawakMalaya mudah daripada tujuh PBT di Negeri Sembilan, iaitu dua Majlis Perbandaran dan lima Majlis Daerah. Data dikumpulkan melalui borang soal selidikof ke atas 369 peserta yang menetap di PBT tersebut. Data dianalisis menggunakan analisis faktor, statistik diskriptif, ujian-t, ANOVA dan Analisis Prestasi Kepentingan. Hipotesis diuji menggunakan Analisis Regresi Berganda. Dapatan menunjukkan perbezaan ketara antara jumlah jangkaan dan tahap sebenar pencapaian PPM. Kajian ini mendedahkan bahawa PPM akan membawa kesan terbaik jika masyarakat setempat lebih terlibat yang membantu mencapai matlamat kerajaan tempatan. Strategi yang dicadangkan termasuk perancangan dan pelaksanaanUniversity program pembangunan, promosi program pembangunan masyarakat, penggubalan dasar, penyelidikan yang mencukupi mengenai PPM dan prestasi PBT ke arah mencapai matlamat yang ditetapkan. Kajian ini membawa implikasi pragmatik dan teori dalam bidang ini serta meningkatkan modaliti pelaksanaan bagi pengamalnya. Katakunci: kerajaan tempatan, pembangunan masyarakat, persepsi, keberkesanan iv To My beloved parents, My loving husband, Nagarajah My dearest son, Viggnnahara Thank you for the support andMalaya understanding of University v ACKNOWLEDGEMENTS First and foremost, to God Almighty, for His grace and blessings, for giving me the strength, health and wisdom to complete this thesis. I wish to express my sincere thanks and heartfelt gratitude to my supervisor, Dr Kuppusamy Singaravelloo, for his invaluable scholarly guidance, professional advice and endless support in the preparation and completion of this thesis. I am truly indebted to him for his wisdom, constructive ideas, guidance and patience. A special note of thanks to the Dean of Faculty of Administrative Science and Policy Studies, UiTM and colleagues for their support and encouragement at various levels of my academic endeavour and professional development. I also want to take this opportunity to thank all the staffs and doctoral students at the Faculty Malayaof Economics and Administration, University of Malaya who have assisted me in various stages of my research. I would like to record my thanks and appreciationof to all the officers in the participating local authorities for their support and guidance, which provided a strong foundation for this research. I also would like to express my gratitude to all respondents for their understanding and co-operation especially for their time and efforts in completing the questionnaire. I am grateful to my beloved parents, who throughout my life have constantly instilled in me the value of education. Finally and most importantly, to my beloved husband Nagarajah, for his unfailing love, support, understanding and being the pillarUniversity of strength especially in times of difficulties and challenges. The joy of my life Viggnnahara, whose presence and unconditional love spurred me to go on through this difficult journey. Once again, my heartfelt appreciation goes to all those who have contributed towards this profound learning experience. vi TABLE OF CONTENTS Abstract ............................................................................................................................ iii Abstrak ............................................................................................................................. iv Acknowledgements .......................................................................................................... vi Table of Contents ............................................................................................................ vii List of Figures ................................................................................................................ xiii List of Tables.................................................................................................................. xiv List of Symbols and Abbreviations ................................................................................ xvi List of Appendices ....................................................................................................... xviii CHAPTER 1: INTRODUCTION .................................................................................. 1 1.1 Background of the Study ................................................................Malaya......................... 2 1.2 Statement of the Problem......................................................................................... 8 1.3 Research Questions ................................of................................ ................................ 12 1.4 Research
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