U.S. DEPARTMENT OF STATE

JANUARY 2011 MAGAZINE

Johannesburg: South Africa’s City of Gold January 2011 Contents Issue Number 552

10 Life Savers Embassy coordinates American personnel load food U.S. flood relief efforts supplies into a U.S. Army Black Hawk helicopter in the Khyber in . Pakhtunkhwa Province of Pakistan as part of the relief and evacuation effort. 14 Features 14 Controlling Chaos 38 USUN team gears up to serve General Assembly. 16 Broad Connections Online tool supports IIP Webcasting. 18 CLO-ing Well Community liaison offices change with times. 20 Open for Business U.S. execs seek opportunities in Iraq. 22 Rhythm Road American music brings 18 diplomacy ‘down to earth.’ 24 Post of the Month CG Johannesburg covers a city of exceptional contrasts. 32 Experience Tells New FSOs have prestigious work backgrounds. 34 New Features HR upgrades performance management software. 36 Green Day DOS spotlights 16 environmental progress. 38 Rocking Outreach ECA brings music diplomacy to Central Asia.

Columns 2 From the D.G. 3 Letters 4 In the News 9 Diversity Notes 41 Education & Training 42 Safety Scene 44 Appointments 45 Obituaries On the Cover South Africa’s City of Gold reflects its 47 Retirements multi-cultural population. 48 The Last Word Photograph by Corbis Direct from the D.G.

Recognizing the Accomplishments Of Department Employees Our employees are doing great things—it is important that we acknowledge superior performance and reward outstanding employee achievements. We have the opportunity to do so through the Department’s Awards program. Each year, 29 annual awards are conferred at a ceremony held in the fall. These awards recognize outstanding achievements in such areas as reporting and analysis, management, linguistic ability, administration, security, consular services, international economics, trade development, peacekeeping, equal employment opportunity and mentoring. Most carry a cash value of $5,000 or $10,000. Soon, you will begin seeing Department Notices and ALDACs calling for nominations. I encourage you to think about the accomplishments of your colleagues, subordinates and supervisors, and to nominate those whose achieve- ments are particularly impressive. We require a minimum of five nominees in order to confer awards. In recent years, we haven’t conferred awards such as the Frasure Award due to a lack of nominees. We know that there are many hard-working, talented employees out there whose efforts are worthy of recognition. Please review the upcoming nomination cables carefully and consider putting forward qualified candidates.

I also encourage you to think about nominations for Distinguished Call to Service – recognizing a federal employee whose profes- Honor Awards, Superior Honor Awards, Franklin Awards and other sional achievements reflect important contributions that a new awards described in 3 FAM 4800. The awards program is an effective generation brings to public service; tool for rewarding employees for their performance, and the use of Citizen Services – recognizing a federal employee for a signifi- performance incentives helps the Department attract and retain a cant contribution to the nation in activities that serve the general superior workforce. public and provide for the common good; Too few Americans get to hear about the remarkable achievements Homeland Security – recognizing a federal employee for a our personnel accomplish each day on behalf of the citizens of the significant contribution to the nation in activities related to United States of America. The annual Samuel J. Heyman Service to homeland security, such as border and transportation security, America Medals highlight in a very public way the exemplary work of emergency preparedness and response, intelligence and law federal government employees. One of our own, the Office of the Legal enforcement; Adviser’s Robert K. Harris, was a finalist for the 2010 National Security Justice and Law Enforcement – recognizing a federal employee and International Affairs Medal for, among other accomplishments, his for a significant contribution to the nation in activities related to work leading negotiations for dozens of international agreements on civil rights, criminal justice, counterterrorism, and fraud detection critical issues. and prevention; Service to America Medals are presented annually by the Partnership for National Security and International Affairs –recognizing a Public Service to highlight the positive impact public servants have in the federal employee for a significant contribution to the nation in lives of others and to inspire young people to join the federal workforce. activities related to defense, diplomacy, foreign assistance, intel- The 2011 Service to America Medals program is currently open for ligence, military affairs and trade; and nominations. I encourage all bureaus to actively look for employees to Science and Environment – recognizing a federal employee nominate for these medals, which are accompanied by monetary awards for a significant contribution to the nation in activities related ranging from $3,000 to $10,000. Nominees must be career civilian to biomedicine, economics, energy, information technology, employees of the federal government. meteorology, resource conservation and space. Nominations must be submitted by January 31, 2011. They can Together, we can show Americans how the work of the State be directly submitted by anyone familiar with the nominee to http:// Department affects them in their day-to-day lives, inspire others to servicetoamericamedals.org/SAM/, where further details about the serve and demonstrate why the Department deserves to be funded. process can be found. If you have any comments or suggestions, please feel free to The 2011award categories include: send them to me via unclassified e-mail at DG Direct. Federal Employee of the Year - recognizing a federal employee whose professional contributions exemplify the highest attributes of public service; Career Achievement – recognizing a federal employee for significant Nancy J. Powell accomplishments throughout a lifetime of achievement in public service; Director General

2 State Magazine January 2011 Letters

Oral History Project Interactive Edition I’ve seen quite a few changes over As a “Foreign Service brat,” I read I am so excited to see this interactive the past 30 years, from multi-use with great interest Jewell Fenzi’s article version of State Magazine. It is wonderful. of calculator tape and much use on the Spouse Oral History Project I also wanted to take a moment to tell of my IBM Selectric typewriter (November issue). Subsequently, I read her you just how much I love the cover shots to today’s computers, e-mails and interview with my parents, Francesca and of the magazine. I look forward to each videoconferencing. Ambassador Sheldon T. Mills, as well as issue. I enjoy photography as a hobby Like the line from the Johnny Cash with FSOs who had known them. and I am in awe of each of your issues. song “San Quentin” says, “I’ve seen My mother, who was known for her Bravo Zulu, as we use to say in the them come and go and I’ve seen them gracious kindness, was quite a trouper. Navy. Well done indeed. die, and long ago I stopped asking why.” When she arrived in Bucharest shortly I will miss my friends here in South before the unexpected birth of twins (my Lola Daniels Carolina, to where I migrated with the sister and me) and speaking no Romanian, Employee Services Center job a few years back, and my friends in she was examined by the obstetrician on his Rosslyn, Va., who I worked with for so dining room table, which was covered with many years at SA-15. But I sure won’t an oriental rug. Such was life in the Foreign 30 Years of Change miss setting that alarm clock. Service! I am planning to retire Dec. 3 after 30 years of continuous service in Charles Ward Linda Mills Sipprelle Resource Management and its previous Global Financial Services Center Princeton, N.J. incarnations. Charleston, S.C.

January 2011 State Magazine 3 In the News

Ambassador Richard Holbrooke 1941-2010

Statement by Secretary Clinton on the Passing of Ambassador Richard Holbrooke Tonight America has lost one of its fiercest champions and to post-Cold War Europe and around the globe, people have a most dedicated public servants. Richard Holbrooke served the better chance of a peaceful future because of Richard’s lifetime country he loved for nearly half a century, representing the of service. United States in far-flung war-zones and high-level peace talks, I had the privilege to know Richard for many years and to always with distinctive brilliance and unmatched determination. call him a friend, colleague and confidante. As Secretary of He was one of a kind—a true statesman—and that makes his State, I have counted on his advice and relied on his leadership. passing all the more painful. This is a sad day for me, for the State Department and for the From his early days in Vietnam to his historic role bringing United States of America. peace to the Balkans to his last mission in Afghanistan and True to form, Richard was a fighter to the end. His doctors Pakistan, Richard helped shape our history, manage our marveled at his strength and his willpower, but to his friends, perilous present, and secure our future. He was the consum- that was just Richard being Richard. I am grateful for the mate diplomat, able to stare down dictators and stand up for tireless efforts of all the medical staff, and to everyone who sat America’s interests and values even under the most difficult by his side or wished him well in these final days. circumstances. He served at every level of the Foreign Service Tonight my thoughts and prayers are with Richard’s beloved and beyond, helping mentor generations of talented officers wife Kati, his sons David and Anthony, his step-children and future ambassadors. Few people have ever left a larger mark Elizabeth and Chris Jennings, his daughter-in-law Sarah, and all on the State Department or our country. From Southeast Asia of his countless friends and colleagues.

4 State Magazine January 2011 Diplomatic Security Hosts Cyber Security Town Hall Meeting

More than 160 Department employees and guests from other federal agencies attended an October panel discussion at the George C. Marshall Center on the secure use of social media. Th e town hall meeting was hosted by the Bureau of Diplomatic Security’s Offi ce of Computer Security to mark National Cyber Security Awareness Month, an initiative to encourage U.S. computer users to protect their computers and the nation’s critical cyber infrastructure by using the best cyber security practices. Th e town hall event, titled “Safer Social Ambassador Jon Media: Protecting the Department and Huntsman, right, and Sichuan Yourself,” featured such topics as social Province Executive media’s impact on diplomacy, Facebook’s Vice-Governor privacy settings and using social media Wei Hong cut the cake for Consulate appropriately, responsibly and eff ectively. General Chengdu’s Panelists included Ben Scott, policy 25th anniversary. advisor for innovation in the Secretary’s Offi ce of the Senior Advisor for Innovation; Adam Conner, Facebook’s Washington, U.S. Consulates Celebrate D.C., associate manager for Privacy and Global Public Policy; and Lovisa Williams, Signifi cant Milestones deputy director of the Offi ce of Innovative Th e U.S. Consulate General in Shanghai celebrated its 30th anniversary in 2010, and Engagement in the Bureau of International the U.S. Consulate General in Chengdu celebrated its 25th. Information Programs. At Shanghai’s celebration, Consul General Bea Camp, former Deputy Principal Scott called social media “a powerful tool Offi cer Chris Beede and entry-level offi cers Jonathan Kent and Andrew Publicover and cautionary tale…an asset we can use to gathered stories from consulate alumni and created a timeline of notable events, such as reach people with our message.” Williams presidential visits. It also shows the expanding demand for visas. Th e timeline concludes said employees should exercise caution with the 2010 Shanghai Expo, where the USA Pavilion welcomed more than 7 million with social media but take full advantage visitors in six months. of its tools in their jobs. Conner said A reception featured attendees who had attended the 1980 reception awareness, education and common sense are that reopened the consulate after a 30-year absence. Th e U.S. diplomatic paramount to ensuring social media is safe presence in Shanghai dates to 1844. and secure. Th e U.S. Consulate in Chengdu also gathered stories and photos to create a poster show highlighting consulate history and contributions. China Ambassador Jon Huntsman, his wife Mary Kaye and daughter Gracie Mei joined the celebrations. Th e post’s primary event was a reception for more than 300 guests at Chengdu’s Jinjiang Hotel, where President George H.W. Bush inaugurated the consulate in 1985. Th e consulate has grown from six American offi cers and 20 Chinese staff to more than 130 staff . Visa applications have risen from about 3,300 two decades ago to more than 45,000 in 2010. Media reports emphasized how the consulate’s growth has mirrored the region’s. One said that “for 25 years, Consulate Chengdu has been both a witness to and a partner in the development of southwest China.”

January 2011 State Magazine 5 In the News

WHA Videoconferences DACOR With Region’s Students Bacon House In November, Assistant Secretary for in the hemisphere, Venezuelan-Russian Foundation Western Hemisphere Affairs Dr. Arturo military exercises, free trade agreements and Valenzuela spoke to more than 5,000 young educational exchange opportunities. Assistant Offers people at universities, American Corners, Secretary Valenzuela said the United States sees binational centers and American embassies the hemisphere’s countries as neighbors and Scholarships across the hemisphere and via the Internet in economic and security partners. Several scholarships and fellowships a digital videoconference attended in person Nineteen U.S. embassies organized viewing are available in the 2011–2012 academic by more than 150 students at The George parties, often partnering with universities. year for the children and grandchildren Washington University. Partnerships included: of active or retired Foreign Service To generate interest, the bureau posted • The U.S. Embassy in Tegucigalpa, officers to study at The Hotchkiss video invitations in Spanish and English Honduras, and the Universidad Tecnológica School or Yale University. on its YouTube channel, and U.S. posts Centroamericana, where about 300 students The awards, sponsored by the used Facebook, Twitter and their Web and journalists watched with U.S. Ambassador DACOR Bacon House Foundation, arise pages to encourage online attendance. The to Honduras Hugo Llorens; from a bequest of the late Ambassador Department’s DipNote blog, the assistant • The U.S. Embassy in Asunción, Paraguay, Louis G. Dreyfus Jr. secretary’s Facebook page and America.gov and Universidad Católica; Hotchkiss will select one qualified also announced the event. • The U.S. Embassy in Managua, Nicaragua, enrolled student for a $5,000 scholar- Billed as a town hall meeting, the event was and Universidad Americana; ship. Applicants should contact the Webcast in English, Spanish and Portuguese, • The U.S. Embassy in La Paz, , and Director of Financial Aid, The Hotchkiss and its live streaming and interpretation the Bolivian Catholic University; and School, Lakeville, CT 06039-0800, services were provided by the Bureau of • The U.S. Embassy in Caracas, , providing evidence of a parent or International Information Programs. Some and the Central University of Venezuela. grandparent’s Foreign Service status. 3,500 viewers tuned in to the live stream The U.S. Embassy in , Awards to Yale students, based on at www.State.gov, and Voice of America , held an onsite viewing party, as merit, will be made by the foundation streamed the event to an additional 1,500 did the U.S. Mission in Costa Rica. The in consultation with Yale and apply viewers. More than 500 people viewed VOA’s U.S. Interests Section in Havana, , to university-billed expenses only. video archive of the event, and another 2,000 connected six students via its distance learning Applicants may apply at the same viewed a story about it. center—marking a rare live interaction of a time they apply for Yale admission. At GWU, student moderators read questions U.S. assistant secretary with Cuban viewers. The awards are contingent upon Yale’s submitted in advance and during the event confirmation that the student has and played video of questions submitted Assistant Secretary for Western Hemisphere Affairs been admitted or is in good standing. Dr. Arturo A. Valenzuela, right, speaks with student via YouTube. Questions addressed the U.S. Awards to undergraduates may be up moderators of the Digital Town Hall at The George to $5,000 and have no restriction on reaction to China’s growing trade presence Washington University. the field of study. However, if there are many applicants, preference is given to students pursuing a master’s degree in a field related to foreign affairs. Applicants should, by March 11, send a copy of their parent’s or grandpar- ent’s most recent Foreign Service appointment or promotion document, a brief letter of interest with full contact information, résumé, most recent transcript and a one-page statement of academic goals, including work experience, awards and non-academic achievements. Applicants for graduate fellowships should include a page outlining career goals. Send the material to DACOR Bacon House Foundation, Attn: William C. Hamilton, 1801 F Street NW, Washington, DC 20006. For more information, contact Caroline L. Conway at (202) 682-0500 x. 17 or [email protected].

6 State Magazine January 2011 Manila Hosts Children’s Issues Conference “On a daily basis, we are helping people and also protecting some of the most vulnerable citizens—our children,” said Ambassador Susan Jacobs, the Department’s Special Advisor on Children’s Issues, as she opened the East Asia and Pacifi c Regional Conference on Children’s Issues in Manila in September. Consular offi cers and local staff members from 14 U.S. posts in the region discussed working together as a region to serve the needs of children. Th e conference addressed international parental child abductions, the Virginia Vause, a Bureau of Consular Aff airs country off icer, answers questions during the conference. Hague Convention on Inter-country Philippines Adoptions, parental consent, DNA Philippine Inter-Country Adoption Board and praised the initiative of testing and adoption processing. For local staff , there Philippine offi cials in advising other countries in the region on how to were side sessions on day-to-day case management. become Hague-compliant. Th e Philippines is seen as a role model for Th e conference “fostered a lively exchange of ideas that enabled running a Hague Inter-Country Adoption program. each of us to have a fresh and invigorated outlook on the way we do Ambassador Jacobs endorsed the Consular Leadership Tenets things,” said Elizabeth Kho, a consular services specialist at the U.S. and said that by “using the tools that were discussed for creating Embassy in Manila. change—learning, strong teams, communicating, preparation and Ambassador Jacobs met with Attorney Bernadette Abejo of the creativity—we will make something valuable and lasting for children.” Annex Gets Green Globes Certifi cation A Department facility has reached “three Green Globes” certifi cation, given by the Green Building Initiative for achievements in green design and sustainable operations. Rated buildings are eligible for a one, two, three or four “Green Globes” designation, with one Globe indicating movement beyond a commitment and four Globes indicating a building that can serve as a national model for impact and effi ciency. Th e Columbia Plaza annex is the Department’s fi rst Washington, D.C., area facility to attain the distinc- tion, which included the GBI’s highest scoring for environmental management criteria. Columbia Plaza was assessed on its energy and water use, emissions and indoor environment. Deputy Assistant Secretary of Operations Steven J. Rodriguez accepted the award. In October, the Department received a Green Globes certifi cation for its Florida Regional Center. Th e Department’s Beltsville, Md., Information Management Center and Portsmouth, N.H., Visa Center also have received Green Globes certifi cation. Showing off SA-1’s new Green Julie Sobelman, who manages documentation for Globes award are, from left, the Department’s Green Globes eff orts, said other Deputy Assistant Secretary Department domestic facilities are close to meeting for Administration Steven J. Rodriguez and GBI President the sustainability standards for the certifi cation Ward Hubbell. process, and the Bureau of Administration plans to pursue them.

January 2011 State Magazine 7 MAGAZINE

Editor-in-Chief Change of Address Rob Wiley /// [email protected] Send changes of addresses to our staff using the contact information at left. Please remember to include Deputy Editor your previous mailing address. Ed Warner /// [email protected] Subscriptions Writer/Editor State Magazine is available by paid subscription through the Bill Palmer /// [email protected] U.S. Government Printing Offi ce by telephone at (202) 512-1800 or on the Web at http://bookstore.gpo.gov. Art Director David L. Johnston /// [email protected] Letters to the Editor Letters should not exceed 250 words and should include the writer’s name, address and daytime phone number. All letters become the property of State Magazine. Contacting Us Letters will be edited for length, accuracy and clarity. State Magazine Only signed letters will be considered. 301 4th Street, SW, Room 348 Washington, DC 20547 Submissions [email protected] For details on submitting articles to State Magazine, request our guidelines, “Getting Your Story Told,” by Phone: (202) 203-7115 writing to our main offi ce; by e-mail at statemagazine@ state.gov; or by downloading them from our Web site Fax: (202) 203-7142 at www.state.gov/statemag. State Magazine does not purchase freelance material. Background Deadlines State Magazine (ISSN 1099–4165) is published monthly, except bimonthly in July and August, by the U.S. Th e submission deadline for the March issue Department of State, 2201 C St., N.W., Washington, DC. is January 15. Th e deadline for the Periodicals postage paid at Washington, D.C., and April issue is February 15. at additional mailing locations. Online Environmental Notes Follow us online using the following sites: State Magazine is printed in the USA using soy-based inks. Web site RSS Feed Our recycled paper contains 10% post-consumer waste and is a product of SFI-certifi ed forests. www.state.gov/ state.gov/rss/channels/ statemag statemag.xml Facebook Flickr www.facebook.com/ www.fl ickr.com/ statemagazine photos/statemagazine Twitter Scribd www.twitter.com/ www.scribd.com/ statemag statemag Diversity Notes

Leadership Makes the Difference For EEO and Diversity Effectiveness In the business of diplomacy and development, people play the most vital role. With the Department representing the United States worldwide, we must have a workforce that looks like America and reflects diversity in its broadest context— that is, not focusing solely on race, gender and people with disabilities, but also on heritage and ancestry, foreign language capability, cultural background, sexual orientation, gender identity and any other individual characteristic or experience. Nearly all leaders express their support for Equal Employment Opportunity and diversity, but few actually get outstanding results. The default setting is a rhetorical comment that leaders are committed to EEO and diversity without the necessary follow-through. As long as expensive lawsuits or grossly negative publicity are avoided, leaders often don’t hold subordinates personally responsible for achieving significant results, changing trends or holding their own direct reports accountable for the same.

Yet, every major corporation at the top of its game for While progress at the Department has not always diversity has learned—some very expensively—that without been fast, the direct engagement of senior leadership has genuine and credible advocacy for these concerns from top resulted in positive changes. Following the request of the leaders, nothing changes. Our message to our senior State employee affinity group Gays and Lesbians in Foreign Department leaders: For real and measurable improve- Affairs Agencies, Secretary of State Hillary Rodham Clinton ments in diversity, the individual commitment of leaders updated her Statement on Discriminatory and Sexual is absolutely essential. Beyond a general endorsement, Harassment to include “gender identity” as a protected a leader’s expression must be visible, specific, personal, basis within the Department. Also, Ambassador Nancy persistent and intentional. McEldowney, principal deputy assistant secretary of the Visible: Others must see and hear the commitment, and Bureau of European and Eurasian Affairs, hosted a live the visibility must be evident even when the usual suspects, forum on diversity that was broadcast to EUR employees diversity professionals, are not in the room. worldwide. EUR was also one of the first bureaus to Specific: The expression of support for diversity is most disseminate its own diversity statement. These efforts have credible when it addresses specific workforce conditions and generated a great deal of positive feedback and helped EUR challenges for that organization. Where are the gaps? What become a Department leader regarding diversity. are the trends in EEO complaints? There is still more to be done. The Department lags Personal: Those responsible for promoting diversity behind many Cabinet-level agencies in the employment and should know it, be reminded of it and be evaluated on it at retention of Hispanic, Black, Asian and American Indian intervals using performance measures. In addition, leaders’ employees. Further, the Department ranks last among messages will be most effective when they share their values, Cabinet-level agencies in hiring and retaining individuals with references to their own diversity story, telling when with targeted disabilities. diversity became meaningful for them. Although we are not where we want to be, the good news Persistent: Many leaders give a speech on special diversity is that employees will “make it happen” once they perceive occasions (e.g., special emphasis programs, Martin Luther that the positive commitment from the top is sincere, King Day, memorials), but the message should be more meaning that it meets the five criteria described previously. constant. “Persistent” means just that—on a regular basis, Now, how will you lead? as routinely as budget reviews and reports are produced on other programs. Intentional: Creating a workplace that embraces diversity does not come through chance or providence. Leaders must John M. Robinson say, “This is what I want to happen.” Office of Civil Rights

January 2011 State Magazine 9 Th e July 2010 monsoon fl ooding in Pakistan left a long swath of destruction—one that could have extended from Maine to Florida were it in the United States—and damaged infrastructure, killed about 1,800 people, left millions without adequate shelter, food or water and damaged more than 1.8 million homes.

A member of the 455th Air Expeditionary Wing from Bagram Airfield, Afghanistan, delivers the first shipment of nearly 8,000 Halal meals flown in as part of the U.S. relief eff ort. Life

SaversEmbassy Islamabad coordinates U.S. flood relief eff orts By Tony Jones and Rima Vydmantas The U.S. Embassy in Islamabad As the days passed and the number was involved from day one. Then-U.S. of Pakistanis affected skyrocketed, Ambassador to Pakistan Anne W. Patterson embassy staff worked around the held conference calls with National Disaster clock to provide logistical support and Management Authority officials and spoke coordinate assets, military aircraft, relief with Pakistan’s prime minister and foreign supplies and rescue missions. A U.S. minister to determine immediate needs. Agency for International Development “We have made this humanitarian mission Disaster Assistance Response Team began to save lives and help stabilize Pakistan our delivering relief supplies, including absolute top priority,” Ambassador Patterson water treatment units, Zodiac boats, said later. blankets and plastic sheeting for building At the embassy, an interagency team temporary shelters. coordinated the embassy’s resources and The embassy’s refugee affairs section managed the U.S. flood response. Embassy monitored the situation of Afghan refugees staff prioritized the immediate needs and and conflict-displaced Pakistanis, and organized emergency equipment and other the Bureau of Population, Refugees and assets already in the country. To save lives Migration produced an assessment of and evacuate those stranded, the narcotics immediate humanitarian needs that led affairs section’s five Huey II helicopters began President to authorize almost search and rescue missions. $33 million from the Emergency Refugee NAS Director Garace Reynard said, “We and Migration Account. authorized the Pakistani military to use our Consular officers began receiving calls helicopters for this humanitarian activity… from concerned U.S. citizens inquiring There was no long thought process here; about their relatives, and immediately started there’s a disaster, we have the assets and so calling to check the status of American we respond.” citizens who may have been affected.

in Pakistan reached almost 1,000, roughly four times the usual level. “No one in the world can respond to a disaster the way the U.S. can,” said Vice Admiral Michael LeFever, who was also one of the initial U.S. representatives in Pakistan in the aftermath of the October 2005 earthquake, when more had been 400 Rescued Larger Planes killed but a smaller area was destroyed. More than 400 people were rescued Thirty-six hours into the flooding, the The interagency team produced and more than 3,000 pounds of relief Office of U.S. Defense Representative to daily situation reports and fact sheets, supplies were carried to isolated flood Pakistan coordinated with the Pakistani Ambassador Patterson held a press victims on the first day of rescue opera- government to land larger aircraft to deliver briefing and embassy spokesperson tions. In the northwest near Peshawar, 12 relief supplies and evacuate people. U.S. Richard Snelsire’s phone rang nonstop prefabricated steel bridges were quickly Air Force C-130 and C-17 aircraft began with calls from Pakistani and American provided as temporary replacements for delivering more than 436,000 halal meals. reporters. Coordinating with ODR-P, the highway bridges damaged or washed away. By Aug. 4, six U.S. Army helicopters were embassy public affairs team facilitated Four Zodiac inflatable rescue boats with involved in relief missions into the Swat international and U.S. media coverage of power motors capable of navigating the Valley, where more than 600,000 people the U.S. humanitarian assistance. A locally dangerous currents also assisted with the were stranded. At the height of flood relief employed public affairs staff member flood relief. activities, the number of military personnel deployed to the disaster area for two weeks MURRAY; HORACE SGT. AND LEFT):ARMY STAFF U.S. (CONTENTS PAGE PHOTOGRAPHS: MONICA SMITH ARMY SGT. U.S. AND OPPOSITE PAGE): CORBIS; (OPENING PAGES (ABOVE):

12 State Magazine January 2011 to help with language Above: A woman displaced by the floods prepares meals at a tent camp in Hyderabad, Pakistan. Left: interpretation The flood’s devastation affected 20 million people between American and destroyed crops in areas where more than 80 and Pakistani soldiers, percent of the countryside is farmland. Right: Then- Ambassador to Pakistan Anne W. Patterson talks with provide real-time U.S. Army Sgt. Paul Gilman, center, and Lt. Gen. John R. information and Allen, right, about their work in the 3rd Combat Aviation facilitate media Brigade’s Pakistani relief unit. coverage. “The U.S. soldiers developed a good Flights End working relationship with their Pakistani As the focus shifted from delivering flood In October, Secretary of State Hillary counterparts and exercised caution and relief by air to use of ground transport, the Rodham Clinton told the people of Pakistan cultural sensibility,” said embassy public government of Pakistan asked the United during the third U.S.-Pakistan Strategic affairs staffer Dilawar Khan. States to end the C-130 and C-17 flights. Dialogue: “We have stood with you, and we Although the flooding left Islamabad The last sortie flew Oct. 3, although U.S. will keep standing with you, to help you not mostly untouched, the devastation was military helicopters continued delivering just cope with the aftermath of the floods, apparent near the U.S. consulates in Lahore supplies to remote areas of the country. By but to get back on the path to prosperity.” n and Peshawar. To assist embassy staff as they the end of airlift operations Nov. 30, U.S. rebuild, the FSN Association in Islamabad military aircraft had evacuated more than Tony Jones and Rima Vydmantas are solicited donations and by late September 40,000 people and delivered more than 26 assistant information officers at the U.S. had raised almost $10,000. million pounds of relief supplies. Embassy in Islamabad.

January 2011 State Magazine 13 // // serve General Assembly USUN team gears upto By AnitaBristol Manhattan. in headquarters before U.N. summer breeze fly inalate member nations The flagsof

PHOTOGRAPHS: (LEFT):UNITED NATIONS; (OPPOSITE PAGE): KURTIS COOPER For New Yorkers, early September means the approaching end of a long baseball season and an equally long hot summer, but for the staff of the U.S. Mission to the United Nations in midtown Manhattan it means controlled chaos as 192 delegations from all U.N. member states descend upon New York for the United Nations General Assembly. The recently concluded 65th session of UNGA was no different. USUN saw a huge increase in activity and a surge of energy in its daily hustle and bustle. For Reporting Officer Alex Tatsis, who recently completed his first tour as a political officer at the U.S. Embassy in Khartoum, UNGA was an The mission’s public delegates and area advisors included, from left, Donald Camp, William Pope, Amb. Richard Erdman, Gregory exciting new challenge. Nickels, Amb. Joan Plaisted, Amb. Ronald Godard, Robert Smolik, Carol Fulp and Amb. Gerald Scott. “As the Darfur reporting officer in Sudan, I dealt Nickels called the opening ceremony, Conferences, which allocates a major portion extensively with the U.N./African Union involving 130 or so heads of state and of its budget to each year’s UNGA for such hybrid mission in Darfur,” he said. “Having diplomats, “an awesome equalizing expenses as salaries for support staff and observed U.N. operations in the field, I was experience.” travel, per diem and housing for ELOs, especially interested to see how decisions are Fulp hopes to leave “a legacy others delegates and advisors. made at U.N. Headquarters.” can build on while taking away a greater “Housing is secured well in advance and At UNGA, Tatsis was the U.S. delegation’s sensitivity to a host of cultures.” planning for this year’s UNGA 65 began reporting officer for the Committee on during UNGA 64,” said Jennifer Johnson, Disarmament and International Security, Area Advisors general services officer at USUN. The as well as on the Special Political and The Department’s area-specific advisors at GSO also provides credentials for the U.S. Decolonization Committee. He held one of USUN work at UNGA with other nations’ delegation, handles the procurements for five temporary positions set aside each year U.N. ambassadors, conveying U.S. views, meetings and press briefing and arranges for entry-level officers at USUN. values and policies. Besides covering the audio-visual support. Tatsis and his colleagues spent nearly four General Assembly, they facilitate informal months filling these key reporting positions meetings, nongovernmental organizations’ Complexity Added while between postings abroad. He produced briefings and public diplomacy events. Last year’s preparations were greatly a series of reporting cables on the commit- Because these advisors have spent most complicated by USUN’s move to a new tees’ general and thematic debates, saying he of their Department careers within their facility, which did not occur until mid- enjoyed helping keep Washington informed geographic regions, they are critical to reas- August, weeks before the arrival of the U.S. and seeing multilateral diplomacy in action. suring other nations’ delegations that the State delegation. Jeff O’Neal, one of four other ELOs Department is sensitive to their approach. The move, said Johnson, required the working alongside Tatsis, said he wanted to “Every country looks at issues through its GSO to set up computers, workstations, be on the “sideline to history in the making.” own pair of glasses,” said Ambassador Gerald printers and Blackberries for up to 225 The Department also sent to UNGA Scott, whose regional focus is Africa. people, depending on the presence of the public delegates who were nominated by This year, Ambassador Richard Erdman, U.S. delegation, and handle the logistics of the President and funded by the Bureau who served as an area advisor focusing on moving and consolidating offices. of International Organization’s Office of the Middle East, led the United States and Working at USUN during the UNGA International Conferences. The delegates at least 37 other nations’ delegations in a is an intense and exceptionally rewarding deliver speeches and defend U.S. interests as walkout of Iranian President Ahmandinejad’s experience, and all mission staff operate in alternate representatives to the permanent speech accusing the United States of high gear until the end of December. Then, representative in all UNGA sessions. orchestrating the Sept. 11, 2001, terrorist they get a short break before heading out to Carol Fulp and Greg Nickels, the delegates attacks. Because of a similar walkout last year, a new post or returning to start planning for to the latest UNGA, are Department said Erdman, “We knew something could next year’s UNGA. n employees who said they saw themselves happen, so we were prepared.” as “citizen ambassadors.” Fulp is from the The UNGA support operation relies The author is an intern in the Office of private sector, and Nickels is the former on the dedication and hard work of the International Conferences of the Bureau of mayor of Seattle. USUN team and the Office of International International Organizations.

January 2011 State Magazine 15 BroadOnline tool supports IIP Webcasting Connections /// By Mark Betka

Pronounced “connects,” Digital Programs, CO.NX like Afghanistan and Pakistan CO.NX team worked with the CO.NX is an online tool for supported another 2009 Webcast and high-quality global video post to bring a small group of Web conferencing that got in which more than 10,000 Webcasts. Via Adobe Connect, Iraqi women artisans in contact its first large-scale use by the Chinese citizens watched users can launch a discussion with marketing specialists in Department in 2009, generating President Obama’s Shanghai from anywhere and communi- Connecticut to discuss product what the New York Times said address on Internet freedom. Of cate with hundreds of people or development and sales. were “tens of thousands of words the event’s several online viewing just two or three, all from IIP’s Office of Innovative of comment … seemingly from portals, only IIP’s let guests a single computer Engagement uses nearly every country of earth, register their thoughts in Chinese and without special CO.NX for its almost all of them positive.” or English before, during and software. The bi-weekly “Ask the That effort­—a Webcast after the speech. Thousands of Web-based tool is Experts” sessions of President Barack Obama’s comments and questions poured portable, meaning on new media Cairo speech—cost $123.11 in in over a 48-hour period. the guest, host topics, and the Facebook advertisements but and audience interagency yielded 18,000 comments and New Engagement can be anywhere community questions from 3,900 people in CO.NX is based on the in the world as uses it for weekly more than 50 countries. CO.NX Adobe Connect off-the-shelf they convene online. Interagency Strategic has since been used by the Web conferencing platform For instance, a group of 15 Communicators discussions. Department in more than 1,000 and represents a new way to guests at a post’s information The Bureau of Educational and Webcasts involving 100 countries. engage, inform and listen to resource center could talk with Cultural Affairs uses CO.NX to Based in the Bureau of world audiences, IIP said. a U.S. expert who is thousands conduct sessions for teachers of International Information It supports low-bandwidth of miles away, as was the case English. In the first session, 500 Programs’ Office of Global text-based Webchats for places in Iraq in 2009 when the teachers joined online.

CO.NX Program Coordinator Kristin Lundberg, right, and IIP Africa Policy Officer Caitlin Bergin

confer on responding to a question HANS MENDOZA SARAH WHITE; (BOTTOM): TOP): ; (OPPOSITE PAGE WETZLER (LEFT): JENNRYN PHOTOGRAPHS: from a Webchat participant.

16 State Magazine January 2011 CO.NX producers tailor their programs to the audience’s needs, and program hosts can mix and match a variety of interactive elements to make the session Broad Connections engaging, entertaining and informative. The system allows text-only Webchats in 12 languages, audio-only sessions, video question-and-answer sessions and streamed Webcasts in which viewers can discuss the event with others. It also supports PowerPoint presentations, live polling, quizzes and music files. The CO.NX team uses social media to multiply the ways it reaches audiences and markets upcoming sessions. “Our Facebook community includes more than 110,000 fans from around the world, and we also maintain active profiles with Twitter, LinkedIn and Yammer,” said Melinda Davis, CO.NX new media coordinator. Expanded Involvement CO.NX can be used to expand involvement in an event. For instance, when it streamed a Above: Phillip Holten, an assistant Webchat about mobile tech- at the Information Resource nology and women’s empower- Center at the U.S. Embassy in ment, some viewers attended the Copenhagen, gets hands-on video experience. Below: Attendees discussion between Ambassador view a CO.NX Webcast on women’s Melanne Verveer and a professor empowerment held at the U.S. from Embassy in La Paz. in the CO.NX virtual meeting room. Others joined the live Users seem delighted. An stream offered on the CO.NX information resource center Facebook page. director in Lima, , Alfredo As the program continued, Giraldo, said CO.NX represents those online commented on a “new window of opportunities status updates posted by the to reach places and audiences CO.NX team, and other viewers that we haven’t reached before.” selected links to learn more about CO.NX has let the U.S. the discussion or submitted Embassy in Kyiv, , link questions and viewed live photos audiences throughout Ukraine from the studio taken during the with the embassy and other program. sites, and let visiting American IIP said Adobe Connect university administrators link doesn’t require complicated with the five EducationUSA technical equipment and is advising centers outside Kyiv, additions to augment our PD is on its Facebook page, http:// fully compatible with the said Tim Standaert, assistant outreach and the [IIP staff] is bit.ly/CONXfacebook; in Department’s videoconferencing cultural affairs officer. always willing to work with our its online newsletter, http:// infrastructure. The CO.NX team “We set up a conversation on time constraints and techno- bit.ly/CONXupdate; and on trains and assists posts in creating Islam and tolerance involving logical limitations,” said Sheila Diplopedia at http://bit.ly/ online diplomacy programs, student groups in Kyiv, a largely Weir, information resource CONXdiplopedia. n doing so remotely or in person, Crimean Tatar group in Crimea officer at the U.S. Embassy in and IIP provides online customer and a Fulbright alumna,” he said. Nairobi, Kenya. The author is the CO.NX program service to colleagues in the field. “CO.NX Webchats are easy More information on CO.NX manager.

January 2011 State Magazine 17 Ambassador to Alan Solomont, far left, and spouse Susan Solomont, center in yellow, help children plant tomatoes as Sarah Genton, CLO coordinator at the U.S. Embassy in Madrid, looks on at far right during an Earth Day 2010 gardening event.

CLO-ingThe Community Liaison Office program include the Family Member WellWarm Welcomes has come a long way from the single Employment Report, Child CLOs provide welcome, orientation position in Dar es Salaam in 1977. Today, Care Report and Overseas School Summary and sponsor programs at post, aiding there are more than 200 CLOs, and the Report. CLOs also update the information the new arrival’s transition, especially for position, which supports employees and on the Post Info to Go Web site and at the those on their first overseas assignment. family members overseas, has moved beyond Overseas Briefing Center. CLOs also often produce the post just doing event planning and community The important role of the CLO was newsletter, the primary means of sharing liaison to providing crisis management and emphasized by Ambassador Steve Browning, information at post. support, education and employment liaison, principal deputy assistant secretary for CLOs identify needs and respond with guidance and referral, and information and Human Resources, at a CLO training programming, information, resources resource management. program in March 2010: “You don’t get and referrals. They also advocate for CLOs also provide the reports and a second chance at a first impression, and employees and family members, advise post information used by bidders and newly that’s why the CLO is critical in helping management on quality-of-life issues and assigned personnel. These publications people have a smooth entry.” recommend family-friendly post policies.

Community liaison offices change with times /// By Lycia Coble Sibilla NATHAN MONIQUE KOVACS (ABOVE): PHOTOGRAPH:

18 State Magazine January 2011 Above: Rebecca Ranshaw, right, CLO coordinator at the U.S. Embassy in Santo Domingo, assists evacuees from the Haitian earthquake. Right: The author, second from right, gathers with the CLO team from the U.S. Embassy in Bangkok.

CLOs also serve on the post’s emergency multi-agency funding for post programs two-person office faced multiple challenges, action committee and conduct workshops and services. including increased security restrictions that on personal preparedness and security with Other nations, including the United affected morale and activity planning. the regional security office. After the 2010 Kingdom, , Australia, and Turner won the 2004 M. Juanita Guess earthquake in Haiti, a co-CLO coordinator , have CLOs that are modeled on award of the American Foreign Service in Port-au-Prince, Haiti, worked in the the U.S. program. Association, which features a $2,500 prize Family Liaison Office in Washington, D.C., CLOs are generally staffed by an American and a certificate. The annual award goes to assisting with the evacuation. That CLO Eligible Family Member. The CLO program the CLO who best demonstrates outstanding then continued to serve the community by accounts for more than 13 percent of all leadership, dedication, initiative or imagina- publishing the community newsletter and positions, more than 350 out of 2,708, tion. FLO then recognizes the winner as helping organize town hall meetings and filled by family members working inside our CLO of the Year. (For information or to digital videoconferences. missions. When there is no AEFM available, make a nomination, contact Perri Green More than 30 CLOs worldwide sent posts can receive limited CLO services from at 202-338-4045 ext. 521 or via e-mail at donations or coordinated events to support locally hired individuals, including non-U.S. [email protected].) the Foreign Service National Emergency citizen spouses. Many CLOs have become Foreign Relief Fund’s special appeal for the survivors Often, the CLO offers the highest-paid Service generalists and specialists or joined in Haiti, which raised more than $30,000. and most professional position available to a federal agencies as Civil Service employees. As unaccompanied tours have increased, family member overseas. Many CLOs find In fact, 13 former CLOs now work in the CLO-ing Well CLOs are providing information and support the career to be portable to new posts; some Family Liaison Office, which manages the to employees and family members before, have served three or four times, and one, CLO program. They include Leslie Brant during and after such assignments. Especially Susanne Turner, has served five times, in Teixeira, the director, and Susan Frost, the important is CLO outreach to the families Minsk, Belarus; Vienna; Bishkek, Kyrgyzstan; deputy director. that remain at post after an employee begins , ; and Belgrade, . Sometimes, being a CLO is a family affair. his or her assignment in Afghanistan or Iraq. At least two sets of mothers and daughters The CLOs step in to see that those families Unique Issues have served as CLOs, though none have remain active, connected and supported. Turner said each post differed in its issues, done so simultaneously, and two domestic difficulties and challenges, and she tailored partners have been hired as CLOs, as have Widely Used the CLO program accordingly. She said a two sisters-in-law. Once a job predominately More than 200 posts, including such favorite posting was Kyrgyzstan. filled by a female spouse, today there are 18 unaccompanied posts as Baghdad, Kabul “I started the CLO position at a very male CLOs, 7 percent of the total. n and Islamabad, offer a CLO program. The difficult time, just after our small embassy had CLO program is a mandatory service of the gone through an authorized departure, during The author is the CLO program officer in the International Cooperative Administrative which many eligible family members departed Family Liaison Office and served as CLO in Support Services System, which provides and some decided not to return.” She said her Copenhagen and Havana.

January 2011 State Magazine 19 Open for Business Open forBusiness the tour. comprised more thanhalfof thecompanieson years, especiallyamongsmallbusinesses,which infive which aimstodoubleU.S.exports Barack Obama’s National Initiative, Export andsecurity.munications, transportation engineering,logistics,telecom- construction, companies from suchsectorsasaerospace, showcased large,mediumand smallU.S. first trademissionto Baghdad, andit Baghdad inOctober. Trade Francisco Sánchez on afive-day visitto Secretary ofCommerce forInternational group of20 U.S.executives whojoinedUnder Ambassador 20

Iraq is The trade mission supported The trademissionsupported President ofCommerce’sThis wasthe Department January 2011 January State Magazine James F. Jeffreya told open for business, open forbusiness, U.S. execs inIraq seek opportunities /// By Richard Michaels C. delegation, focusingontheprocurement government matchmakingmeetingsforthe business-to-business and50business-to- Embassy inBaghdad setupmore than200 Iraqsupporting asitdevelops itseconomy.” U.S. companiesdobusinessinIraq and ment remain committedtohelping Commerce andtheentire U.S.govern- Secretary Sánchez. of “The Department ofourtwonations,”history saidUnder bilateral relationship. goal ofensuringasustainableandenduring U.S.-Iraq Strategic Framework Agreement’s Sales Leads The commercial sectionoftheU.S. momentinthe “This isanimportant the The trademissionalsosupported Ambassador Jeffrey toldtheexecutives. tunities foryour firmsinmanyindustries,” rebuilds itseconomy. withlocalfirmsasthecountry partner urged theexecutives toinvest inIraq and National Investment Commission,who prime ministerandthechairmanof Iraqi officials,includingadeputy of thetradedelegationmethigh-ranking Brian McCleary. sectors,” saidCommercial Counselor U.S.-Iraqi businessinawide range of concrete tradeleads. These interactionsproduced dozens of representatives oftheIraqi government. “Iraq offersa vast arrayofbusinessoppor- session,members In abilateralplenary “There ishugepotentialforfurther welcoming theexecutives to Baghdad. personnel gatherbelow abanner team andothermission Service The embassy’s Foreign Commercial

PHOTOGRAPHS: (ABOVE): U.S. EMBASSY IN BAGHDAD; (OPPOSITE PAGE): DEPARTMENT OF COMMERCE Ambassador’s Reception With meeting space Ambassador Jeffrey hosted a reception at a premium on mission at his residence—attended by nearly 250 premises, the embassy guests, including Iraqi ministers, elected partnered with its officials, private sector contacts and inter- USF-I colleagues to use national and American executives—to “let conference facilities at a businesspeople do business.” forward operating base While the visitors focused on forging new across from the embassy, business relationships, the embassy’s commer- another first. The mission cial and economic sections coordinated also organized a caravan of behind-the-scenes logistics for the mission, buses to shuttle Iraqi guests which involved more than 70 employees from to business-partnering agencies across Mission Iraq. meetings and the plenary Jeffrey said the embassy team made the session. visit a “gold standard” success. U.S. government trade missions do Wide Coverage not often venture to posts like the U.S. Throughout the visit, Embassy in Baghdad, and this one called for the public affairs section innovative solutions addressing such matters conveyed the trade as security. For example, the customary mission’s commercial on-arrival meet-and-greet event took on message to the widest a whole new dimension because mission possible audience among personnel are generally prohibited from Arabic- and English- using the commercial terminal at Baghdad language news outlets. Press International Airport. So the Department officers shuttled dozens of of Transportation representatives at the Iraqi and Western journal- embassy, who train and advise Iraqi aviation ists into the International professionals, obtained permissions from Zone, cleared sophisticated various airport authorities to allow embassy electronic equipment site officers to enter the terminal. through stringent security Furthermore, Baghdad-based Department checks and coordinated of Homeland Security officials met the simultaneous translations. visitors as they arrived to facilitate entry The result was widespread through what is sometimes an anxiety- local and international coverage. A cable television inducing customs system. A regional security Above: Ambassador to Iraq James F. Jeffrey tells trade mission participants office team moved the delegation from network’s business news of business opportunities in Iraq. Below: Commerce Under Secretary baggage claim to the United States Forces— team even accompanied the Francisco Sanchez meets with Ambassador Jeffrey. Iraq base adjacent to the airport for transfer traveling party, filming a to the U.S. Embassy. special report for U.S. broadcast. The trade mission was a valuable window into Iraq for U.S. businesses. One executive from New York-based Omnitrans Corporation said “the mission Open for Business demonstrated the enormous business opportunities in Iraq—especially for U.S. companies and exporters.” Omnitrans is ready to partner with an Iraqi firm to commence shipment services. Meanwhile, a transportation services company’s representative said the mission was an “intensive learning program” that afforded the opportunity to meet several Iraqi government officials for the first time. As a direct result, the company said it has received numerous calls, e-mails and invitations for follow-up meetings. “The embassy seems very daunting from the outside, but opening the doors makes us realize that our government can work for us,” that executive said. n

The author is an economic officer at the U.S. Embassy in Baghdad.

January 2011 State Magazine 21 “Any musician will tell you we all share a has sent 150 musicians from 39 ensembles to special bond, no matter what part of the world more than 100 countries. Embassies carefully we are from or what kind of music we play,” craft programs to maximize the visiting says musician Brian Glassman. A member of group’s ability to interact with audiences. the Johnny Rodgers Band, Glassman is one of 40 American musicians New Experiences touring the world as part These audiences rarely get to experience of the 2010 Rhythm American culture firsthand. In a segment Road: American Music shown on the network TV show CBS Sunday Abroad program. Morning, a Syrian teen who had little previous Rhythm Road contact with Americans responded to a lively Rhythmtours are packed with performances, master hip-hop performance by saying the performers classes, jam sessions and media interviews were “very down to earth [and] nothing like that reach beyond cultural barriers and IN EMBASSY U.S. ABOVE): FROM (CLOCKWISE PHOTOGRAPHS: EMBASSY U.S. IN LA PAZ; EMBASSY U.S. FOTOLIA; MONROVIA; FAMILY AND THE LIBERATION CHEN LO TEGUCIGALPA; share the excellence and diversity of the American music community with foreign RoadAmerican music brings musicians, educators and audiences. Every moment on a Rhythm Road tour is a diplomacy ‘down to earth’ chance for cultural diplomacy to flourish— /// By Elizabeth Murphy as the Johnny Rodgers Band discovered and Melissa Jarrett when a quick rehearsal in their hotel turned unexpectedly into a full-on jam session with local musicians. Since launching the program in 2005, the Bureau of Educational and Cultural Affairs, in partnership with Jazz at Lincoln Center,

22 State Magazine January 2011 Clockwise from left: The group Turning Pointe mingles with the community following a workshop in Liberia; hosts program auditions this month; the group Student Loan meets with local musicians in Bolivia; at left, Tim Armacost of the group Paul Beaudry & Pathways leads a trumpet workshop in rural Honduras; Hip-hop performer Chen Lo sings in Jordan.

anyone ever says about brought hip-hop to young audiences in the The musicians are often deeply affected Americans.” Near East and was a resounding success. by their experiences—musically and The Rhythm Road “Hip-hop is truly universal… Morocco, we personally. The group Turning Pointe was evolved from the well- love you as you love hip-hop,” wrote the so moved by its time in the Republic of known Jazz Ambassadors group’s bassist in a post-show note. The gospel the Congo that it volunteered to distribute program, which featured group Oscar Williams Jr. and Perfected Praise food at a refugee camp. Rhythm Road such legends as Dizzy was a hit with audiences in , where it musicians consistently demonstrate Gillespie, Duke Ellington proved music is a common language bridging America’s can-do spirit and facilitate and Louis Armstrong. cultures and promoting understanding across cross-cultural exchanges. The Rhythm Road various faiths and backgrounds. To reach even broader audiences, the includes a wider array program’s participants have become active of traditional American Challenging Conditions bloggers. From the Eli Yamin Blues Band’s musical styles—not just Rhythm Road musicians often perform glimpses into challenges in post-earthquake jazz, but also urban/ under challenging conditions and must keep Chile to Chen Lo’s informal updates from hip-hop, blues, bluegrass, their sense of humor throughout inevitable the Near East, these blog reports take Cajun, gospel, zydeco and country. Bands last-minute changes. From bursting water readers behind the scenes on Rhythm Road apply to become part of the program pipes that flood workshop venues to unreli- tours. As Chen Lo’s Baassik wrote just after through competitive auditions. able electric systems and long and bumpy a show, “There were b-boys and b-girls On that CBS Sunday Morning program, rides to remote villages, the groups face breaking, locking and just going crazy. I am Secretary of State Hillary Rodham Clinton unusual challenges as they travel to locations loving this!! It is amazing to see them dance said, “America is hip-hop. And so is jazz few Americans ever see. Adaptability, like in Brooklyn, the Bronx…Just the faces and so is every other form of music with communication skills and a willingness to look a little different.” American roots that tell a story … There reach out to people of all backgrounds and The Rhythm Road team is also are certainly times when music conveys ages are important factors in the selection exploring Webcast capability through American values better than a speech.” process, and the musicians continue to rise to the Bureau of International Information Audiences have enthusiastically embraced the occasion. Programs’ CO.NX platform. Initial results these different genres. The group Chen Lo For instance, the group Paul Beaudry and have been promising. and the Liberation Family, for instance, Pathways at one point conducted a successful More than 110 quartets applied for the workshop for young 2011–2012 season of the Rhythm Road, trumpet players in and auditions are being held in New York rural Honduras—even this month and, for the first time, also in though no one in the New Orleans. The 2011 touring season will band plays trumpet. In be announced Jan. 28, and tours will begin Fiji, the Johnny Rodgers in April. For more information on the Band turned a power Rhythm Road, visit http://exchanges.state. outage that threatened gov/cultural/rhythm.html. n an entire show into a triumph when their Melissa Jarrett is the Rhythm Road program scaled-down acoustic set officer and Elizabeth Murphy is the cultural allowed a local choir to outreach officer in ECA’s Cultural Programs join the program. Division.

January 2011 State Magazine 23 Post of the Month Post of many facets covers a city of exceptional contrasts /// By Will Steuer Johannesburg, known as the “City of Gold” due to the metal’s discovery there in 1886, is South Africa’s economic and industrial hub, boasting the fourth largest economy on the continent. Johannesburg is a city of exceptional contrasts. Street vendors hawk their wares near the Johannesburg Stock Exchange, and desperately poor “informal settlements” are only a few miles from the wealthy northern suburb of Sandton. Impoverished schools stand in the shadow of renowned universities while workers queue for overcrowded mini-bus taxis outside the entrance to Africa’s only state-of-the-art rapid train system. The U.S. Consulate General in Johannesburg nimbly navigates these cultural contradictions daily, partly because the post is itself a bit of a contradiction. The consular office is the largest among the four posts in Mission South Africa, including the embassy. Although there are no political officers at the consulate general, its reporting on labor issues is some of the strongest in the Department. Johannesburg is hundreds of kilometers from the sea, but the Above left: Blooming jacaranda trees cast shadows on this quiet residential Customs and Border Protection attaché assigned to the consulate general manages street. Above right: Consular Associate the mission’s port security initiatives. Most management support is provided by the Mike Crissman and his daughter Isabelle U.S. Embassy in Pretoria, while the consulate general’s management office focuses get acquainted with a young giraffe. Below: DCM Helen LaLime dedicates the on supporting the post’s burgeoning conferencing role. Although the mission’s main new Consulate General. public diplomacy office is in the capital, South Africa’s primary media outlets are in Johannesburg. The consulate general opened in 1952 with a multicultural staff. Although local laws enforced the apartheid system of racial separation which lasted to 1994, the consulate general pioneered in showing that multicultural and multiethnic pluralism was feasible and desirable. As Johannesburg has changed so has the consulate general, which expanded and relocated several times. Its operations spread to four locations around the city: The main building was in a wealthy suburb, the public diplomacy section was in the central business district, the Rosa Parks library was in the township of Soweto and the Foreign Commercial Service was near the Sandton business district. This made it difficult to coordinate programs and activities. In 2009, all offices moved into a consolidated, new compound in Sandton, the main business suburb of the city. Many Facets The consulate general’s work has many facets. The Rosa Parks library, managed by the public affairs section, is as popular and effective a tool of public diplomacy now as it was during the apartheid years when it was the only source of free political information available to the citizens of Soweto. The consular section issues more than 30,000 visas a year. Thanks to the use of technology, applicants generally spend less than one hour in the building rather than all morning, as in the past. The thriving President’s Emergency Plan for AIDS Relief-funded community grants program issues almost $1 million in small grants to projects that benefit women, children and other vulnerable sectors of society

affected by HIV/AIDS. KAREN RILEY (TOP): LEFT): MEL MAY; (ABOVE PHOTOGRAPHS:

26 State Magazine January 2011 Post of the Month

The new U.S. Consulate General has a prestigious address: No. 1, Sandton Drive Below: Consular Officer Chelsia Hetrick and her husband Eric show their colors at the consulate general’s viewing of the U.S.-Slovenia World Cup match. Post of the Month

Above: General Services Officer Miguel Danzot ushers his daughters through the consulate general’s Haunted House. Left: Vice President Joe Biden mingles with consulate general employees Keshni Knaikcer and Ryan Blumenow. Below: Consular Officer Wendy Kennedy mimics the welcome sign at a South African border facility.

Representatives of the regional security office lecture on document fraud at the International Law Enforcement Academy and chair the country’s Overseas Security Advisory Council, which includes representatives of more than 65 U.S. businesses and their South African subsidiaries. The consulate general has become the continent’s destination of choice for regional conferences and training, with a dozen major events hosted during the building’s first year of operation. Other U.S. agencies have made equally exciting contributions to the mission’s conduct of diplomacy in South Africa and the region. Last year’s World Cup football (soccer) tourna- Among them: ment held its opening and closing ceremonies and • The representative of the International Broadcasting Board of several key matches in Johannesburg stadiums. Governors successfully negotiated, and IBB launched, a 24-hour Many U.S. citizens attended, and each consulate FM transmission in Hargeza, Somaliland; general section supported the mission’s World Cup • Customs and Border Protection helped bring new security activities. Consular teams helped Americans in initiatives to South Africa’s ports; distress, Customs and Border Protection represen- • The Citizen Immigration Services attaché interviewed almost tatives helped the host government prepare for the 500 refugee families from the region for resettlement to the United unprecedented increases in passenger and cargo States; movement, and local staff brushed elbows with • The Foreign Commercial Service in the past year had 150 John Travolta and Shakira while on breaks from export successes totaling more than $150 million and is expanding working in the control room for Vice President bilateral trade; Biden’s visit. • The U.S. Trade and Development Agency became a strong The consulate general even hosted a viewing advocate for clean energy initiatives in the region; and party of the U.S.-Slovenia match for more than • The Transportation Safety Administration attaché within 300 key contacts, turning the building’s central days of arrival signed a memorandum of understanding with the atrium into a “fan park.” Consulate General government of South Africa allowing U.S. air marshals on U.S. Johannesburg staff can now add sports diplomacy

carriers flying into the country. to its list of accomplishments. KENNEDY WENDY BOTTOM): (OPPOSITE PAGE COSTA; PAOLA LEFT): CHRIS DUPLESSIS; (TOP): (ABOVE PHOTOGRAPHS:

28 State Magazine January 2011 Post of the Month

Two giraffes amble down a road as a zebra looks on. Below: Human Resources Assistant Laurense Moisa, standing, and Motorpool Supervisor Levison Radebe staff the vice presidential control room during the World Cup.

January 2011 State Magazine 29 Post of the Month practice match. team striker LandonDonovan ata moment withU.S. World Cupsoccer PamAssistant Mfobo enjoys a Mountains. intheDrakensbergthe scenery Riley anddaughter Lizzie enjoy Regional Officer Security Karen Below: Cultural Affairs

PHOTOGRAPHS: (ABOVE): MIKE CRISSMAN; (OPPOSITE PAGE): MEL MAY Friendly Natives Johannesburg lends itself to a fast-paced, metropolitan lifestyle and South Africans from all walks of life are extremely friendly and approach- able. Almost everyone speaks English, but learning a few words of greeting in one of South Africa’s 11 official languages helps break down barriers. Citizens are proud of their country and eager to share their knowledge of it. Because the post is small, all members of its community participate in official representation events, from art exhibits to political lectures. Several thousand South African contacts are entertained annually at consulate general functions. Johannesburg and its environs have many attractions, too. Once known principally for Regional Consular Officer Kent May and his family get some hands-on experience mining, South Africa is becoming internationally at a leopard reserve. recognized for its architecture, art, design, fashion and music. The city boasts theaters, orchestras, museums and galleries equal to those of many American cities. Its shopping malls are world-class, and cinemas especially since the 2010 discovery of a new hominid species more show first-run American and art-house movies. The gaming industry than 2 million years old. The discovery was made at the Cradle has boomed in recent years, and casinos are attached to many of Humankind, a UNESCO World Heritage Site that is an easy amusement parks and theater complexes. one-hour drive from the city. Consulate general staff received a sneak Rugby, soccer and cricket matches are well attended by Americans, preview of this fascinating discovery before it was announced— who adapt quickly to the local version of tailgate parties. Fishermen another perk of being on the scene. enjoy world-class trout fishing a few hours from Johannesburg, and South Africa’s wild game parks are another diversion, and trips hikers can take in breathtaking vistas. There is even a ski resort, near can range from week-long getaways to half-day excursions. The the border with Lesotho. famous Lion Park, popular for National Geographic documentary Families with school-age children should know that the American filming, is 30 minutes from Sandton and lets visitors play with School of Johannesburg is one of the best U.S.-sponsored schools lion cubs and feed giraffes. n in Africa. Academic opportunities are also available for adults. Lectures at think tanks are often open to the public, and sessions The author is the management officer at the U.S. Consulate General at the University of Witswaterand’s Origins Center are popular, in Johannesburg.

At a Glance >>> South Africa

Capital: Pretoria Export commodities: Gold,

ZIMBABWE diamonds and platinum Government type: Parliamentary MOZ. democracy Export partners: China, United States and Japan BOTSWANA Area: 1,219,090 sq. km. Pretoria Johannesburg • Import commodities: Machinery, SWAZILAND chemicals and petroleum products NAMIBIA Comparative area: Slightly less Ladysmith • than twice the size of Texas Kimberley • Import partners: China, Germany LESOTHO • Durban and the United States De Aar • Population: 49.1 million Currency (code): Rand (ZAR)

• East London Languages: Afrikaans, English, INDIAN OCEAN isiNdebele, isiXhosa, isiZulu, • Cape Town • Port Elizabeth Internet country code: .sa Sepedi, Sesotho, Setswana, siSwati, Tshivenda and Xitsonga (all official) Source: Country Background Notes

January 2011 State Magazine 31

ZIMBABWE

MOZ.

BOTSWANA

Pretoria Johannesburg • SWAZILAND

NAMIBIA Ladysmith • Kimberley •

LESOTHO • Durban De Aar •

• East London INDIAN OCEAN • Cape Town • Port Elizabeth Experience Tells

New FSOs have prestigious work backgrounds By Ed Warner Those who think each cadre of entering in India in late 1986 and Agency. He has also been Foreign Service officers and specialists then returned a year later to senior communications has always been impressive should take a form an NGO that operates director for the Save look some of this year’s new hires. They six orphanages, some for Darfur Coalition and press include former managers from eBay and those with HIV/AIDS; helps secretary for a U.S. senator. Charles Schwab, the founder of a major educate 10,000 children; Brooks-LaSure (at left) nongovernmental organization in India, a and provides job training for is studying Arabic at the former deputy associate administrator for nearly 10,000 young people Foreign Service Institute and the Environmental Protection Agency and per year. Its public health in July will be posted to the an ex-New Mexico state legislator. programs helped hundreds U.S. Embassy in Damascus, These officers reflect how the Foreign of thousands of slum- Syria, as an economic- Service is attracting those with more dwellers get better health commercial officer. advanced degrees and more experience, often care from the government, BROOKS-LaSURE “I hope to bring a sense from the business world. One reason may be Templer said. of perspective on how the nation’s current economic downturn, but The Templers’ NGO is now part of advocacy impacts policy, it is also due to the Diplomacy 3.0 hiring HOPE Worldwide, for which Templer and what motivates the Hill and on leadership initiative, which is boosting the number of his wife have since launched operations and management styles,” he said. “What an officers and specialists and focusing on those in Sri Lanka, Nepal, Bangladesh, Pakistan amazing opportunity it is to represent my who can serve in such areas as management and Afghanistan. He was the organization’s country to the world.” and information technology. South Asian director when he left. Charles Schwab veteran Raphael Templer said the experience gave him Sambou—he spent nine years there as Educated, Experienced fluency in Hindi and Urdu and experience a senior manager and worked for other Data from the Office of Resource in public speaking, working with Indian financial institutions—also has a master’s Management Analysis in the Bureau of government officials, managing many people degree in business and speaks French, Human Resources show an increase between at multiple sites and coping with multiple having grown up in Senegal. Sambou is on 2005 and 2010 of 6 percentage points in stakeholders having differing agendas. a two-year economic-consular assignment at the level of those holding master’s degrees the U.S. Embassy in Niamey, Niger. (to 55 percent). The data also show a three New Bidder point spike, compared to the 2005 data, in The ex-eBay executive, Amy Smith, ‘Battle-Tested’ the percentage of those entering at ages 28 (shown below) was that company’s senior “Because of my prior careers, I view and 29. A full 18 percent of the entire 2010 director for product management. In myself as a ‘battle-tested’ professional who group is in the 28–29 age range; the 2005 May, she’s headed to the U.S. Consulate can hit the ground running,” he said. equivalent was 11 percent. General in Jerusalem for a Language experience is just one asset Several new entrants have political-economic rotation. French speaker Sandi Dupuy brings to far greater experience—and Joining the Foreign Service her new assignment. A former EPA senior are far older. Former New was a sort of homecoming attorney with a master’s degree from the Mexico legislator Bob Perls is for Smith, who studied Massachusetts Institute of Technology, 52. While serving two terms international relations in Dupuy is a program officer at the U.S. in the legislature, Perls also ran college—but failed the Embassy in Port-au-Prince, Haiti. a medical technology company, Foreign Service exam in “As an ELO in Haiti I must often which he founded and operated her senior year. After balance the reality of my position within for 25 years. 15 years of working for the Department’s hierarchy with a body of “Politics and entrepreneur- Internet companies, knowledge about Haiti, its economy, society ship require the ability to pull gaining a master’s and culture that exceeds that of many other together a team, synthesize degree in management ELOs,” she said. complex information and produce from Stanford and Dupuy, who wanted to be an FSO since a simple, easy-to-communicate SMITH spending three years age 12, comes by some of her knowledge solution. They also require tenacity as an executive in Australia, she about Haiti through experience. She was and a tough skin,” said Perls, who “decided it was time to follow my original born there. is headed to a consular posting in Germany. dream of being a diplomat.” Other newly minted FSOs include a He spent 38 weeks learning German, which Her years in business, she said, mean former Antarctic researcher and the former he termed “one of the hardest things I have she “can get people in different countries chief of an American news bureau in ever tried to do.” and time zones to work together seam- Baghdad, said Colette Marcellin, director If the mandatory retirement age is not lessly, do goal-setting every quarter with of the Orientation Division at FSI. “I’ve raised above the current 65, Perls believes he complex international organizations and seen amazing people walk in with fantastic will have time for five tours. effectively communicate cross-culturally experience and impressive language ability,” “How convenient that there are five with marketing teams around the globe, she said. cones,” he said, asserting that he’s got the development teams in India or security She noted that FSI now offers an experience to serve in all of them. experts in Eastern Europe.” optional brown-bag session for new FSOs Mark Templer, now a science and Another new FSO, Allyn Brooks-LaSure, focusing on special concerns for second technology officer at the U.S. Embassy in was formerly deputy associate administrator careerists. n New Delhi, also has 25 years’ outside experi- for External Affairs and Environmental ence. Templer and his wife honeymooned Education at the Environmental Protection The author is deputy editor ofState Magazine.

January 2011 State Magazine 33 New Features HR upgrades performance management software /// By Amanda Haggerson Performance management a Department-wide user’s group to will allow the bureau to better serve involves setting clear performance enhance the software’s usability and its customers, so please send any goals early, giving and receiving have received constructive comments comments and suggestions to the thoughtful counseling and document- and suggestions on ways to improve HR Help Desk. The bureau does not ing accomplishments in a way that ePerformance. We have implemented plan to make any additional changes accurately and specifically describes some of these suggestions, and next to ePerformance until June, giving an employee’s performance and con- month HR will issue the latest en- employees ample time to learn and tributions. The ePerformance system, hancements to ePerformance, based adjust to the enhancements released developed by the Bureau of Human on users’ feedback. in February. HR regrets that the Febru- Resources, assists employees in the Recent enhancements include: ary 2011 updates will not be completed performance management process • Employees no longer have to in time for the 2010 Civil Service by leveraging technology and improv- disable the “Smart Quotes” feature evaluation cycle. ing employee-manager collaboration in Microsoft Word to prevent when completing performance upside-down question marks (¿) Materials Online management documents. in ePerformance. This occurred Training resources and materials The ePerformance software, which whenever a user copied or pasted are available online now to assist is directly linked to the Department- certain characters, such as quota- all employees in every step of the wide Global Employment Manage- tion marks, apostrophes, dashes performance management process ment System, lets employees and and bullets from Microsoft Word in ePerformance. The ePerformance supervisors document, review and to ePerformance. home, http://intranet.hr.state.sbu/ approve all performance evaluation • Raters and reviewers can hide Workforce/PerformanceManagement/ documents. The new self-service completed employee evaluation Pages/ePerformance.aspx, has function of GEMS ePerformance reports and view only current training tools and options, and offers improved efficiency for employ- documents on the Performance past communications on the latest ees and managers with automated Document Selection screen. An ePerformance updates. workflow, improved data quality option is also available to include All technical issues or questions, in- and accuracy, and direct electronic documents belonging to indirect cluding questions on training materials deposit of performance documents employees. or courses, may be directed to the HR into the employee’s Official Perfor- Coming enhancements include: Help Desk. Experienced technicians mance Folder. • The proxy feature will no longer are available Monday–Friday from 7 be limited to managers. An a.m. to 6 p.m. Eastern Standard Time. Track Evaluations employee will be able to make HR periodically extends its Help Desk’s With ePerformance, employees another Department employee hours of operation during the peak can participate in and track perfor- his or her proxy. usage season for ePerformance and mance evaluations online, without • The size of the onscreen font announces updated hours via ALDAC the inconveniences of excessive used in the drafting process of and Department Notice, if applicable. paperwork, lost documents and the ePerformance, now slightly smaller HR continues to be committed to time-consuming process of having than Times New Roman 12, will be the success of the Department’s use of to pouch and mail documents. The increased for readability. ePerformance and will have all training automated efficiency report also • Button terminology will be materials updated by February 2011 to provides a seamless process to the changed to help avoid mistakes reflect the enhancements to ePerfor- Foreign Service Promotion Boards. in moving an EER through the mance. These include ePerformance Use of ePerformance is now manda- workflow process. For instance, reference guides, job aids, Foreign tory for all Civil Service and Foreign the “Submit” and “Return” buttons Service Institute distance learning Service personnel for the 2010–2011 will be changed, as appropriate, courses for Foreign Service employ- rating cycle except in Iraq, Afghanistan to “Approve” and “Disapprove” or ees, frequently asked questions, and Pakistan. Even though use of “Agree” and “Disagree.” on-demand tutorials, and classroom ePerformance by FS employees over- • Employees will receive a warning and town hall meeting information. seas was optional for the 2009–2010 when they are nearing the end of News of updates and enhancements rating cycle, 52 overseas posts had a the space in the text box, to avoid to all HR self-service applications will 70 percent or higher completion rate going over characters and line- be posted at http://intranet.hr.state. in ePerformance for that cycle. count limits. sbu/offices/EX/Divisions/SDD/Pages/ HR recognizes the importance and HR continues to welcome feedback AppEnhance.aspx. n value of its partnership with ePerfor- and suggestions on the capabilities of mance users. The bureau is also aware ePerformance and all of its self-service The author is a senior communica- many employees feel ePerformance is tools. Hearing from employees about tions consultant in the Bureau of not user-friendly. We have established their experiences using ePerformance Human Resources.

January 2011 State Magazine 35 GREEN Management Services. and cellularphonestobe recycled by the Offi ceof Facilities donated eyeglasses totheLionsClub andbrought inbatteries tion toneedyadultsandchildren worldwide.Employees also group Soles4Souls acceptedemployees’ donatedshoesfordistribu- throughinitiatives. whichthe Amongthemwasapartnership focused ontheDepartment’s recycling eff and orts “greening” America Recycles S Day attheHarry Truman Building. Th e event by theGreeningsupported Council Working Group, celebrated includingrecycling.conservation, hasmadegreatago, theDepartment stridestoward environmental Greening Diplomacy Initiative Day nearlytwoyears onEarth Th elatest ortcameineff November whenthe Department, Since Secretary ofState HillaryRodham Clintonlaunched the DOS spotlights environmentalDOS spotlights progress By Tang Justin andKira Vuille-Kowing DAY

PHOTOGRAPHS: ED WARNER ‘Signifi cant Opportunity’ arts and crafts using recyclable Under Secretary for materials; Management Patrick F. • Th e U.S. Embassy in Kennedy, chair of the Greening Asunción recycles yard waste Council, urged event attendees into wood chips and fertilizer, to heighten their recycling reducing water consumption eff orts, calling America Recycles and saving money; and Day “a signifi cant opportunity • Th e U.S. Embassy in for the Department…to be Brazzaville recycled construc- mindful of all that we need to tion waste to help build 30 accomplish together.” homes for local residents. Artists from the Torpedo Beyond recycling, the Factory, an art center based in Department has accelerated Northern Virginia, showcased its greening and sustainability artwork made from recycled or initiatives and has been discarded materials, including a recognized for these eff orts. Th e panda bear made by Jacqueline Department is one of six federal Ehle Inglefi eld. Sculptor Alison agencies to receive top grades Sigethy showed decorative on the 2010 energy manage- objects made from structural ment, transportation manage- glass, which cannot be recycled ment and environmental into new windows or bottles stewardship scorecards of the due to its green tint. An avid Offi ce of Management and kayaker, she said she hopes to Budget. Recent Department decorate a water trail along the accomplishments include: Anacostia River with her glass • Improving renewable sculptures. energy usage by domestic Th e Diplotots childcare facilities to 5 percent and center displayed children’s reducing their energy intensity artwork. Th e event also featured by 12.6 percent, recycling programs by Global • Increasing the portion of Publishing Solutions and the domestic fl eet vehicles that use Bureau of Overseas Buildings alternative energy fuel to 41 Operations. OBO’s table percent, showed recycled “rebar,” used • Initiating Energy Savings in embassy construction, and Performance Contracts that “paperstone,” a material used in will deploy energy and water countertops that’s made with effi ciency measures, and 100 percent recycled paper. • Breaking ground on the Also shown were photovoltaic Department’s newest data Above: Artist Jacqueline Ehle Inglefield “sews” a recycled wire object. Below: OBO center, expected to receive Sustainable Design Coordinator Michelle Hurley, left, consults with OBO interior displays, which some embassies designer Danielle Lawrence at the bureau’s display at the America Recycles Day event. use to generate electricity from a Leadership in Energy and sunlight. Environmental Design Gold Under its Agency certifi cation. Sustainability Plan, the Additional accomplishments Department aims to divert at are located in the “Greening least half of the waste generated Success Stories” section of the at domestic facilities away from Department’s GDI Web site landfi lls. Recycling will greatly http://m.state.sbu/sites/pri/ contribute to this endeavor. Th e GDI/Pages/Home.aspx. Th e Department’s recycling eff orts Greening Diplomacy Initiative, extend to all U.S. embassies led by the Greening Council, and facilities. Recent overseas is “tapping into the energy accomplishments include: of Department employees to • Th e U.S. Embassy in deploy innovative ideas and Dushanbe has partnered with a reach important sustainability Tajik company to recycle paper goals,” Under Secretary from the embassy into egg Kennedy said. n cartons for use in local markets; • Th e U.S. Consulate in Th e authors are interns in the Surabaya has partnered with Bureau of Oceans and Inter- a local nongovernmental national Environmental and organization to teach children Scientifi c Aff airs.

January 2011 State Magazine 37 Rocking Outreach ECA initiative brings music diplomacy to Central Asia By Joshua Peff ley PHOTOGRAPH: (ABOVE): MUHAYO ALIEVA MUHAYO (ABOVE): PHOTOGRAPH:

38 State Magazine January 2011 Members of Brazzaville Audiences across goodwill, provide insight enjoy the shade of the mosque of Allakuli-khan Uzbekistan and Central into American culture on a hot September day in Asia recently enjoyed the and values, and showcase Khiva’s old city. From left music of Brazzaville, an American talent to foreign are David Ralicke, Kenneth Lyon, David Brown and American alternative rock audiences, particularly Matthew DeMerritt. and bossa nova fusion band those not typically exposed that performed four concerts to such performances. Lee in Uzbekistan and others in arranged a tour of Central Kazakhstan, Turkmenistan, Asia in conjunction with Azerbaijan and Armenia. her counterparts at U.S. In Uzbekistan, the embassies in Kazakhstan, band drew unprecedented Turkmenistan and Tajikistan audiences at a U.S. Embassy- that met these requirements. sponsored event. Signifi cantly, Th e proposal was ready the government of Uzbekistan for submission when one supported the tour, and embassy withdrew, creating multiple public-private a gap at the tour’s midway partnerships were created. point. Lee said the organizers Th e tour began as a wishful “e-mailed every counterpart e-mail from a young Uzbek in the region and frantically fan named Kamola Atajanova asked, ‘Would you like to to the band’s founder and host a band during this lead singer, David Brown. particular week?’” U.S. “My friends said I was crazy embassies in Azerbaijan and when I told them about the Armenia accepted, and the e-mail,” said Atajanova. tour was set for August and Brown said he gave his September 2010. standard response: “If you On Sept. 6, the band can get someone to promote arrived in Uzbekistan and us, we’ll come.” Atajanova performed in the historic then asked the public aff airs desert city of Khiva, on the section of the U.S. Embassy ancient Silk Road. Cultural in Tashkent about sponsoring Assistant Muhayo Alieva, Brazzaville, but Sardor who arranged the tour in Djurabaev, the embassy’s Uzbekistan, said, “Th e band alumni coordinator, realized thought the schedule was the cost would be too high. crazy, but I convinced them So, he turned to Public Aff airs they had to see Khiva.” Offi cer Molly Stephenson and Th ey were not disap- Cultural Aff airs Offi cer Carrie pointed. Brown said Lee, who suggested funding the concert, performed the tour via the Performing against the backdrop of a Arts Initiative. setting sun and the famous Kalta Minor minaret, was Initiative’s Support unforgettable and that Th e Bureau of Educational Khiva and the ancient city and Cultural Aff airs of Samarkand were the initiative aims to foster highlights of the tour.

January 2011 State Magazine 39 Embassy Cultural Assistant discouraged, delayed or denied Brazzaville filled some of Muhayo Alieva, center, stands Media Outreach with members of Brazzaville by the Uzbek government. the largest outdoor venues The embassy’s outreach to before Samarkand’s Registan in the country and fostered more than 300 media contacts Ensemble in September. Public-Private Effort goodwill among local ensured that print, television The tour’s success was due government officials. “The and Internet outlets covered in part to the support from mayor of Khiva was great. the tour. Positive reports The band also performed in public and private entities and He even invited the band to appeared in state-run and the mountain village of Charvak, refreshing cooperation from dinner after the performance,” independent media, and the the Silk Road city of Samarkand local and regional governments. said Alieva. The band also Web site fergana.ru posted and the capital city of Tashkent. Six public-private partnerships jammed with local musicians the first video coverage of The concerts drew enthusiastic supported everything from late into the night. During an embassy event by a local young crowds, including many advertising to supplying water. the concerts, local musicians media outlet. who do not normally attend The National Paralympics performed with Brazzaville It all began with a loyal embassy programs. Two of the Association sponsored the using traditional Uzbek fan’s dream. But what made events drew 3,000 people each. concert in Charvak, and the instruments like the doira, the tour really happen was the At every concert, an embassy man honored as People’s Artist gidjak and dutar, uniting two support of a dedicated group representative provided informa- of Uzbekistan and Tajikistan, cultures through music. of Foreign Service officers and tion on embassy activities, Mardon Mavlonov, sponsored “Even though it was Locally Employed Staff from including a quarterly newsletter, the Samarkand event. hectic and difficult, it was a five different U.S. embassies. and concert programs printed in Alieva, who coordinated the great experience,” Djurabaev Thousands of Central Asian three languages. sponsors and negotiated with said. “It took a long time and Caucasian concertgoers The Embassy Tashkent public the authorities, said the situation and did not happen the way enjoyed the result. n affairs section said the tour was wasn’t ideal, but everyone we expected, but actually a major success in a country involved was flexible and some turned out better. People The author is a public affairs where embassy cultural and amazing things happened on were immediately asking, assistant the U.S. Embassy in

educational outreach is routinely the tour. ‘Who’s next?’” Tashkent. CARRIE LEE PHOTOGRAPH:

40 State Magazine January 2011 Education & Training

FSI Web Page employees the opportunity to plan, review handling conduct and performance issues. Find everything you need to about FSI and approve performance appraisals. Civil Enroll online at: http://fsi.state.gov/ and its training opportunities at http://fsi. Service employees can apply online at: admin/reg/default.asp?EventID=PT230 state.gov! This site is constantly updated to http://fsi.state.gov/admin/reg/default.asp?Eve &filterlocation=. give you just-in-time information on services ntID=PA449&filterlocation=. such as: Ask FSI • Online Catalog: Up-to-the-minute PT230 - Fundamentals of Supervision Looking for information on a specific course schedules and offerings from live This five-day FSI classroom course course, training location or distance learning? classroom training to distance learning; introduces new and soon-to-be supervisors Experiencing a problem with registration, • Online Registration System: Submit to the requirements, tools and skills needed accessing a course or technical issue? “Ask your training application for classroom, to manage the performance of others in the FSI” is your answer! Found on the home page distance learning and even External Training, Department of State. It includes an intro- of FSI (http://fsi.state.gov), “Ask FSI” allows using the Online Registration link found duction to equal employment opportunity you to review frequently asked questions on virtually every course description or the and diversity in the workplace, performance or submit your own inquiry. Questions are External Training Web page; management models and processes, and routed quickly for prompt response. n • Training Continua: Road maps to help you effectively plan your training for the year or beyond; Security February March Length • About FSI: Get a snapshot view of FSI’s MQ911 Security Overseas Seminar 7,28 7,21 2D history and enrollment statistics; and • Links to training resources: View information on specific countries, language Foreign Service Life Skills February March Length learning and testing and myriad of helpful MQ104 Regulations, Allowances & Finances in reference materials. Foreign Service Context 3 2D For more information on all of our MQ115 Explaining America 15 1D distance learning opportunities, visit the FSI MQ116 Protocol and the U.S. Representation Abroad 26 1D Web site at http://fsi.state.gov and click on “Distance Learning.” MQ117 Tax Seminar 23 2.5H MQ119 Orientation to State Overseas 23 8H PA459 - Protecting Personally Identifiable MQ200 Going Overseas for Singles & Couples w/o Children 26 4H Information This now-mandatory course per November MQ210 Going Overseas for Families 26 3H 8, 2010, Department Notice, http:// MQ220 Going Overseas – Logistics for Adults 26 2.5H mmsweb.a.state.gov/asp/notices/dn_temp. asp?Notice_id=14148, is available online in MQ230 Going Overseas – Logistics for Children 26 2.5H the FSI LearnCenter for Department of State MQ302 Transition to Washington for Foreign Service and Civil Service employees, Foreign-Born Spouses 2 4H as well as those Foreign Service Nationals MQ801 Long Distance Relationships 30 4H who handle PII data at: http://fsi.state.gov/ admin/reg/default.asp?EventID=PA459&filt MQ802 Communicating Across Cultures 5 1D erlocation=. MQ803 Realities of Foreign Service Life 24 1D

PA449 – ePerformance for Civil Service MQ854 Legal Considerations in the Foreign Service 16 2.5H ePerformance for Civil Service automates the MQ950 High Stress Assignment Outbriefing Program 4 4 4H creation and approval of the Performance Plan and Appraisal via the Manager and Employee self-service components of the Career Transition Center February March Length Global Employment Management System. RV101 Retirement Planning Workshop 28 4D Managing the process online provides RV102 Job Search Program 7 8W RV103 Financial Management and Estate Planning 2 1D RV104 Annuities and Benefits and Social Security 1 1D

H=Hours D=Days W=Weeks Upcoming Classes

January 2011 State Magazine 41

Safety Scene Heed Their Warnings GHS Standardizes Chemical Warning Labels /// By Maureen O’Donnell

Everyday products such as bleaches, oils, pesticides and painting U.N. Implementation is now happening worldwide. supplies can be hazardous to your health. Have you ever reached Many countries have made a commitment to the GHS, and once for that can of cleaner and wondered what the warning label really the largest chemical manufacturers, the European Union and the meant, and how to use the information to protect yourself and United States implement it, the impact on chemical safety will be your family? great. The European Union has directed that the GHS requirements Over the next few years, you will begin to hear the term “global be phased in over five years. In the United States, federal agencies harmonization.” You might initially think of an international choral have changed or are changing regulations. Countries without a society, but the term refers to an international effort to ensure that regulated system of hazard communication can also adopt the GHS. warning labels on hazardous chemicals are standardized. Adoption of the GHS will mean change. In the United States, The global community has standardized such things as time zones, the most obvious change will be pictograms on labels—graphics to light sockets and trade rules but not hazard information on chemical communicate the hazards. The GHS uses nine pictograms as visual labels. However, the Globally Harmonized System of Classification hazard warnings. and Labeling of Chemicals or GHS seeks to do just that. Other changes may not be so noticeable. Hazard warnings will You have no doubt noticed language such as “flammable,” “skin still be required on the label and signal words such as “danger” or irritant” or “corrosive” on the labels of chemical products. You have “warning” will be included. The significance of the GHS is that also seen these warnings: “Keep away from sparks or open flame,” chemicals will now be classified the same way no matter where “Avoid contact with skin” and “Use with adequate ventilation.” they are manufactured, providing worldwide consistency. Once a This information ensures that you know which chemical products chemical is classified, the GHS will dictate the language that conveys to keep out of your child’s reach. It helps ensure that your spouse the chemical’s hazard and severity. This will also be the same, no leaves dust-laden clothing at work, that the pest-control contractor matter where the product is manufactured or used. appropriately applies pesticides in your home and that your daughter Confusion over chemical hazards will be reduced. No longer will handles her laboratory chemicals safely in school. a chemical that causes an allergic reaction in the lungs be called a Around the globe, most regulatory authorities require some type “respiratory sensitizer” on some labels and an “asthmagen” on others of warning language for hazardous chemical products. However, or, worse, have a label with no information at all. For this hazard, the until recently, countries did not agree on the types of warnings, the statement on labels will be: “May cause allergy or asthma symptoms language to be used or the basic definitions of what constitutes a or breathing difficulties if inhaled.” That is fairly clear. Similar hazardous chemical. simplified language will be used for other hazards, too. A flammable chemical in one part of the world may not be Switching over to the Globally Harmonized System of considered flammable elsewhere. Compounding the problem are Classification and Labeling of Chemicals will ensure that the many other hazards that some chemicals present, such as cancer everyone around the world is on the same sheet of music when risk, explosion and sensitization. In an age of international trade, this understanding the hazards and appropriate handling of chemicals. inconsistency creates confusion, leading to misuse of chemicals and Consistency and greater comprehension of hazard information overexposure for people and the environment. helps keep you, your family and your neighborhood safe no matter In 1992, the United Nations undertook an effort to harmonize where you are in the world. n chemical classification and labeling. Experts from industry, government and labor negotiated for 10 years to create a system Certified Industrial Hygienist Maureen O’Donnell works in the Office of communication that will affect millions around the world. That of Safety, Health and Environmental Management in the Bureau of system, the Globally Harmonized System of Classification and Overseas Buildings Operations. She was the Occupational Safety and Labeling of Chemicals, is the result and has been adopted by the Health Administration’s expert on hazard communication.

January 2011 State Magazine 43 Appointments

U.S. Ambassador to U.S. Ambassador to Albania Alexander A. Arvizu of Virginia, a Jo Ellen Powell of , a career career member of the Senior Foreign member of the Senior Foreign Service, Service, class of Minister-Counselor, class of Minister-Counselor, is the is the new U.S. Ambassador to the new U.S. Ambassador to the Islamic Republic of Albania. Previously, he was Republic of Mauritania. Previously, director of Entry-Level Assignments she was consul general in Frankfurt in the Bureau of Human Resources. and before that executive director of Before that, he was a deputy assistant secretary in the Bureau the Bureau of Western Hemisphere Aff airs. Other postings of East Asian and Pacifi c Aff airs. He was deputy chief of include Amman, Beirut, Rome, Paris and Canberra. She is mission in Bangkok and Phnom Penh and also served in married to Foreign Service offi cer Stephen Engelken. Th ey Seoul and Osaka-Kobe. He is married and has a daughter. have one son.

U.S. Representative to U.S. Ambassador to the Organization for the The Gambia Prohibition of Chemical Pamela Ann White of Maine, a career Weapons member of the Senior Foreign Service, Robert P. Mikulak of Virginia, a class of Career Minister, is the new career member of the Senior Executive U.S. Ambassador to the Republic Service, is the new U.S. Permanent of Th e Gambia. Previously, she was Representative to the OPCW in Th e mission director for the U.S. Agency Hague with the rank of Ambassador. for International Development in Previously, he was director of the Offi ce of Chemical and Liberia and before that USAID mission director in Tanzania. Biological Weapons Aff airs in the Bureau of Arms Control, Other postings include Burkina Faso, Senegal, Haiti, Egypt, Verifi cation and Compliance, as well as executive director of South Africa and Mali. She was a Peace Corps volunteer in the offi ce responsible for coordinating U.S. implementation Cameroon. She is married to a Foreign Service offi cer. of the Chemical Weapons Convention. He is married and has two children.

U.S. Representative U.S. Ambassador to on the Council of the Pakistan International Civil Cameron Munter of California, a Aviation Organization career member of the Senior Foreign Duane Woerth of Nebraska, Service, class of Minister-Counselor, an executive, is the new U.S. is the new U.S. Ambassador to Representative on the Council of the the Islamic Republic of Pakistan. ICAO with the rank of Ambassador. Previously, he served in Iraq, fi rst as Previously, he was co-founder and political-military minister-counselor senior vice president at an Internet advertising fi rm. Before and then as deputy chief of mission. He also led the fi rst that, he was president of the Air Line Pilots Association and Provincial Reconstruction Team in Mosul. He was ambas- served on the Rapid Response Team for Aircraft Security sador to Serbia and deputy chief of mission in the Czech following the Sept. 11, 2001 attacks. He served in the Air Republic and Poland. Earlier, he served in Bonn, and Force and the Kansas Air National Guard. Warsaw.

44 State Magazine January 2011 Obituaries

Norman Alexander Jr., 70, Gary E. Lee, 67, a retired Foreign a retired Foreign Service offi cer, died Service offi cer, died Oct. 10 at his Oct. 24 in , Md. He served home in Fulton, Texas. He joined in the Army before joining the the Department in 1971 and was Department. During his 32-year career, posted to India; Syria; North Yemen; he was posted to Eritrea, Madrid, Tehran, where he became one of the 52 Port of Spain, Freetown, Mexico City, diplomats held hostage for 444 days; Monterrey and Guayaquil. He loved Panama; and various temporary duty music, fl owers and yard work, and assignments in Africa. collected barbeque grills, watches, clocks, African art and porcelain fi gurines.

Brady G. Barr, 78, a retired Foreign Service offi cer, died Nov. 4 at his Margaret M. Nicklas, 92, home in Washington, D.C. He served widow of retired Foreign Service in the Marine Corps during the Korean offi cer Charles Nicklas, died Oct. 17 War and joined the Department in 1956. of cardiopulmonary arrest. She lived in His postings included Moscow; Tripoli; Potomac, Md. She worked for the War Copenhagen; Lagos and Ibadan, Nigeria; Department during World War II and and Adana, . After retiring in met her husband there. After he joined 1981, he worked on contract with the the predecessor organization to the U.S. Department, most recently on declas- Agency for International Development, sifi cation of historical documents. she accompanied him on postings to Manila, Santiago, Rio de Janeiro and Saigon, where she volunteered at the U.S. Army Hospital. She enjoyed duckpin bowling, golf, bridge, reading and traveling. Kenneth P. Ferguson, 90, a retired Foreign Service offi cer, died Oct. 31 of cardiac pulmonary arrest in Bethesda, Md. He served in the Navy during World War II on the Greenland Nuel L. Pazdral, 75, a retired Patrol and worked in the Middle East Foreign Service offi cer, died Nov. 8 in in the oil industry before joining the Falls Church, Va., from pneumonia Department. He retired in 1980. and respiratory failure following a stroke. He served in the Army in Korea and joined the Department in 1961. His postings included Copenhagen, Bonn, Warsaw, Krakow, Paramaribo, Lagos and Bucharest. After retiring in 1988, he accompanied his wife to postings in Helsinki, Zagreb, Bucharest, Paris and Wellington, and consulted for Janet J. Hanford, 59, a retired the Department. He enjoyed traveling, fl ying, sailing, Foreign Service offi cer, died Oct. 30 of reading and classical music. breast cancer in Burbank, Calif. She lived in Ocala, Fla. She joined the Department in 1976 and was posted to Brasilia, Colombo, Frankfurt, St. Petersburg, Moscow, Tel Aviv, Rome, Beijing and Hong Kong. She retired in 2003 and pursued her passion for books, motion pictures and television.

January 2011 State Magazine 45 Obituaries

Millicent Zella Pierce Margaret Joy Tibbetts, 90, Rogers, 80, wife of retired Foreign a retired Foreign Service officer, died Service officer Kenneth Rogers, died April 25 in Topsham, Maine. She served Oct. 31 in Silver Spring, Md. She lived with the Office of Strategic Services in Kensington, Md. She accompanied before joining the Department in 1945 her husband on postings to Hong Kong, and the Foreign Service in 1952. She Vietnam, Angola, Jamaica and Morocco served in Leopoldville (now Kinshasa), and served as a volunteer nurse. She Brussels and London before being named attended the National War College and ambassador to Norway in 1964 and studied photography, art, yoga, cooking deputy assistant secretary in the Bureau and languages. She was a member of of European and Canadian Affairs in the Guillain-Barre Syndrome Support 1969. In retirement, she was a professor Group International. at Bowdoin College and active in community affairs in Bethel, Me. (See remembrance below.)

John B. Shaw, 76, a retired A Foreign Service Legend Foreign Service specialist, died Nov. 3 By Rozanne L. Ridgway of complications from Alzheimer’s Word of the passing of Ambassador Margaret Joy disease in his hometown of Miami, Fla. Tibbetts at age 90, while slow to reach most of her He joined the Department in 1961 colleagues and associates, quickly brought to mind and and served in Athens, New Delhi, Sao memory the wisdom and wit, the vitality and generosity Paulo, Montevideo, Rio de Janeiro, of spirit of a Foreign Service trailblazer. Armed with a Monrovia, Moscow and Belgrade. He Ph.D. from Bryn Mawr, Ambassador Tibbetts began retired in 1993. her Department career after World War II service with the Office of Strategic Services. After several years in the Civil Service, she became a Foreign Service officer as a result of successive firsts in special Department exams held to open the FSO ranks. With the exception of a tour in the Congo, she spent her entire government career on European affairs. In 1971, at age 52 and as a career minister, she Ruth Reiko Teague, 78, walked away from a brilliant career with even more a retired Foreign Service secretary, died achievement ahead of her. She left behind senior officers April 22 of a fall in Seattle, Wash. She who considered her among the best and a generation joined the Department in 1964 and of younger officers who, serving with and alongside of served in Paris, Rotterdam, Hong Kong, her, benefited from her inclusiveness, from listening Kuwait, Moscow, Beijing, Brasilia, and watching while seated “below the salt,” from Montreal, Kingston and Tokyo. She being given real assignments and responsibilities, and retired in 1997. She enjoyed opera, from her integrity and high standards. As a former writing poetry, participating in a reading Director General put it, “Her constant courtesy and group and attending the annual reunion encouragement to a younger officer was ever-present.” of Moscow staffers. When she was named ambassador to Norway in 1964, it had been 11 years since the legendary FSO Frances Willis had been named ambassador. “Tibby,” as she was affectionately known, was the first female FSO named deputy assistant secretary in a regional bureau. In the Event of a Death... An ambassador who happened to be a woman, a diplomat who had no peer regardless of gender, Questions concerning employee deaths should be directed Ambassador Tibbetts returned to Maine to care for her to the Office of Casualty Assistance at (202) 736-4302. mother, teach at Bowdoin and grow blueberries. This Inquiries concerning deaths of retired employees was consistent with the personal balance and perspective should be directed to the Office of Retirement at (202) of one who wore yellow waders to call at the Foreign 261-8960. For specific questions on submitting an Office on rainy days. She, like Frances Willis before her, obituary to State Magazine, please contact Bill Palmer at is a Foreign Service legend. [email protected] or (202) 203-7114. Roz Ridgway is a retired Foreign Service officer.

46 State Magazine January 2011 Coming In Our Retirements Next Issue: Foreign Service

Asher, Dal Shane Nolan, Robert B. Bishop, Donald M. Norman, Marcia L. Gavagan, Gregory V. Reno, Douglas A. Groves, Judith K. Starnes, Robert Wayne Hume, Cameron R. Willoughby, Michele L. Leonard, Jeanne Marie Wright, Paul Jan

Civil Service

Byerly, John R. Padovano, Constance J. Centeno, Mercedes M. Parker, John W. Gower, Linda G. Stewart, Rudolph E. Kirk, Cynthia D. Taylor, Larry D. Maggi, Robert W.

Volunteers Fuel Don’t forget... Crisis Support Teams Foreign Affairs Day is DOS Honors Employees’ ‘Groundbreaking Work’

Native Americans Find Common Ground— in Tajikistan

...and much more!

January 2011 State Magazine 47 The Last Word

Embassies Save Lives and Promote Business This flood quickly reached epic proportions. Had it struck the U.S. Eastern seaboard, it might have inundated every state from Maine to Florida. This July flood, however, struck Pakistan with devastating consequences—more than 1,800 people dead, 1.8 million homes destroyed or severely damaged, millions of people left without adequate shelter, food or water. Embassy Islamabad jumped in front of the international relief efforts from Day One. An interagency team coordinated resources and managed overall U.S. response; the staff set priorities for immediate needs and organized emergency equipment and other assets already in the country. The narcotics affairs section authorized the Pakistani military to use its five Huey helicopters for search and rescue missions. The Office of U.S. Defense Representative to Pakistan coordinated the use of U.S. military aircraft to deliver relief supplies and evacuate flood victims. By the end of airlift operations in November, those aircraft had evacuated more than 40,000 people and delivered more than 26 million tons of relief supplies.

U.S. Ambassador to Iraq James F. Jeffrey delivered to the United Nations, it’s an experience of a lifetime. a simple message to 20 U.S. executives on their Every year, the USUN staff welcomes five arrival in Baghdad: Iraq is open for business. The entry-level officers who fill key temporary reporting executives were part of a Department of Commerce positions between postings abroad. These ELOs get trade mission to Iraq, and it was arranged to invaluable experience in how the General Assembly support President Barack Obama’s National Export works by observing multilateral diplomacy in action. Initiative. The commercial section of Embassy Department area-specific advisors at USUN work the Baghdad set up more than 200 business-to-business General Assembly to present U.S. views, values and and 50 business-to-government meetings for the policies. They also arrange informal meetings and delegation; the primary focus was on Iraqi govern- public diplomacy events to reassure delegates that ment procurement representatives. the Department appreciates the differences between The U.S. delegation included representatives from countries and regions. small to large companies from multiple business Last but never least, a final salute to our sectors—aerospace, construction, engineering, colleagues en route to their final posting: Norman logistics, security, telecommunications and transpor- Alexander Jr.; Brady G. Barr; Kenneth P. Ferguson; tation. The trade mission also supported the U.S.-Iraq Janet J. Hanford; Richard C. Holbrooke; Gary E. Lee; Strategic Framework Agreement’s goal of ensuring a Margaret M. Nicklas; Nuel L. Pazdral; Millicent Zella sustainable and enduring bilateral relationship. Pierce Rogers; John B. Shaw; Ruth Reiko Teague; and Duty at United Nations headquarters in New Margaret Joy Tibbetts. n York, one of the world’s great cities, sounds exciting and exotic—and it is. But every September, that duty could also be described as chaotic as delegations from around the globe arrive for the UN General Assembly Rob Wiley session. For many staff members of the U.S. Mission Editor-in-Chief

48 State Magazine January 2011

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