User Guide for Avaya Scopia® Control
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Chapter 1: About Scopia® Control...... 5 Choosing Between Core and Extended Features of Scopia® Control...... 6 Minimum Requirements for Scopia® Control...... 7 Securing your Device in a Conference Room...... 8 Chapter 2: Setting Up Scopia® Control...... 10 Connecting Scopia® Control to your XT Series...... 10 Connecting Scopia® Control to Scopia Desktop Server...... 13 About the Virtual XT Remote Control Unit...... 15 Chapter 3: Starting or Joining a Meeting with Scopia® Control...... 16 Starting a Meeting by Directly Dialing an Endpoint...... 16 Starting a Meeting from the Directory...... 19 Joining a Meeting...... 21 Joining a Meeting from the Endpoint's Calendar...... 22 Chapter 4: Participating in Meetings with Scopia® Control...... 24 Setting the PTZ Camera's Position with Scopia® Control...... 24 Blocking Your Own Audio and Video with Scopia® Control...... 27 Adjusting Volume...... 28 Presenting Shared Content with Scopia® Control...... 28 Viewing Shared Content on Scopia® Control...... 30 Changing Your Own Video Layout with Scopia® Control...... 32 Blocking Incoming Calls (DND)...... 34 Chapter 5: Moderating Meetings with Scopia® Control...... 35 Inviting Participants with Scopia® Control...... 35 Muting Audio, Blocking Video, or Changing the Lecturer Role of a Participant...... 38 Viewing Call Statistics...... 39 Disconnecting a Participant...... 41 Changing a Participant's Video Layout...... 42 Recording a Meeting with Scopia® Control...... 44 Leaving or Ending a Meeting...... 47 Glossary...... 49
January 2017 User Guide for Avaya Scopia® Control 4 Comments on this document? [email protected] Chapter 1: About Scopia® Control
Scopia® Control is an Apple® iPad™/iPhone™ app which enables you to control an Avaya Scopia® XT Series room system, telepresence system or personal endpoint from the app. Scopia® Control's intuitive user interface makes it easy to start calls, moderate meetings and view presentations, while the integrated calendar and enterprise directory make it easy to join meetings and invite others. With Scopia® Control you can access the calendar of the physical conference room, view scheduled meetings, and then join directly by tapping its entry. In most XT Series models, you can control your endpoint's camera by simply tapping the screen, or even control a remote camera in the meeting via far end camera control (FECC). You can moderate videoconferences whether they are hosted on the endpoint's built-in MCU or on the external MCU ( which can be the Avaya Equinox Media Server or the Scopia Elite MCU) when it is part of your deployment. Moderators can manage all the meeting's participants, including hiding their video, muting their audio, and changing the video layouts. Scopia® Control also enables you to view shared data like presentations or spreadsheets directly within the app on the device. You can review previously shared content without interrupting the presenter using the integrated Avaya Scopia Content Slider functionality (when in the Equinox Solution meeting). Scopia® Control supports: • Automatic detection of nearby XT Series endpoint using Sonic Proximity • Recording page • Calendar from XT Series endpoints • Contacts from XT Series endpoints and from Scopia Desktop Server. It also supports groups only from XT Series endpoints. • Presentation view and zoom • Remote control and touchpad • Email invite to Equinox Solution meeting The Scopia® Control app is available for download free from the App Store, and will connect to any XT Series endpoint with the appropriate license installed. Related links Choosing Between Core and Extended Features of Scopia® Control on page 6 Minimum Requirements for Scopia® Control on page 7 Securing your Device in a Conference Room on page 8
January 2017 User Guide for Avaya Scopia® Control 5 Comments on this document? [email protected] About Scopia® Control
Choosing Between Core and Extended Features of Scopia® Control Scopia® Control has a core set of features when connected only to an XT Series endpoint, including controlling the endpoint and moderating the built-in MCU. (The built-in MCU is available by license on some XT Series models.) You can enable more features by additionally connecting it to your organization's Scopia Desktop Server, to add viewing the physical meeting room's calendar and moderating meetings on the external MCU (Equinox Media Server or Scopia Elite MCU). These features are enabled because Scopia Desktop Server opens access to other video components like Equinox Media Server and Equinox Management (previously called Scopia Management).
Figure 1: Extending the functionality of Scopia® Control by connecting to Scopia Desktop Server
Note: A similar functionality is available when using Avaya Scopia® Solution 8.3.x (with Scopia Management and Scopia Elite MCU). The functionality of a standalone Scopia® Control paired only with an XT Series endpoint (no Scopia Desktop Server) is as follows: • Controlling your local endpoint: - Dial to another endpoint or answer an incoming call with Scopia® Control. You can dial an IP address, endpoint number, or select from the endpoint's internal directory. - Share content like presentations or documents. - Toggle x,y,z status on your endpoint, send DTMF, mute, privacy, do not disturb. - Change your local videoconferencing layout, or enabling picture-in-picture.
January 2017 User Guide for Avaya Scopia® Control 6 Comments on this document? [email protected] Minimum Requirements for Scopia® Control
- Start and stop recording to a local USB storage device or to a network location when participating to an Equinox meeting. - Control your endpoint's camera or a remote camera by panning, tilting or zooming (PTZ). With the XT Executive, PTZ is digital, not optical, while with XT Telepresence, PTZ is unavailable since camera positions are fixed. • Moderating a meeting hosted on the local built-in MCU (if available) includes muting, inviting or disconnecting participants on the built-in MCU, or changing the video layout of all participants on the built-in MCU. The extended functionality with a Scopia Desktop Server connection (in addition to the mandatory XT Series) is as follows: • Access the calendar of the physical meeting room, stored in Equinox Management as part of scheduling resources. • Place a call using the corporate directory, stored in Equinox Management. • Moderate meetings hosted on the Equinox Media Server when the paired XT Series participates in the meeting, including muting, hiding video, managing video layouts of the external MCU, locking a meeting or terminating meetings. • Record or stream a meeting using Avaya Equinox Streaming and Recording , when the paired XT Series participates in the meeting. • Use Avaya Scopia Content Slider functionality to review previously shared content without interrupting the presenter. For more information on connecting Scopia® Control to an XT Series endpoint and Scopia Desktop Server, see Setting Up Scopia® Control on page 10. Related links About Scopia® Control on page 5
Minimum Requirements for Scopia® Control This section details the minimum requirements for Scopia® Control: • iOS 8.1 or later. • Supported phones: The device must be connected to a network which can reach the target Avaya Scopia® XT Series device. - iPhone 5, 5c, 5s - iPhone 6, 6 Plus - iPhone 6s, 6s Plus - iPhone 7, 7 Plus • Supported tablets:
January 2017 User Guide for Avaya Scopia® Control 7 Comments on this document? [email protected] About Scopia® Control
The device must be connected to a network which can reach the target Avaya Scopia® XT Series device. - Apple® iPad™ 2, 3, 4, Air, Air 2, Pro - iPad Mini™ 1, 2,3, 4 Note: iPad 1 is no longer supported. • Avaya Scopia® XT Series installed with a license for Scopia® Control. The iPad/iPhone must be able to see the endpoint via its network connection, and the endpoint must be switched on to pair with Scopia® Control. The Scopia® Control application for iPad supports both portrait and landscape mode. The Scopia® Control application for iPhone supports landscape mode for presentation only. To access the calendar of the physical meeting room or to access the corporate directory housed in Equinox Management, deploy: • Scopia Desktop Server. Configure Scopia® Control with the server address and a valid Scopia Desktop login. • Equinox Management. This is only connected via the Scopia Desktop Server. To moderate meetings on the external MCU, your deployment must include: • Equinox Media Server or Scopia Elite MCU • Scopia Desktop Server. Configure Scopia® Control with the server address and a valid Scopia Desktop login. • Equinox Management. This is only connected via the Scopia Desktop Server. Important: Scopia® Control supports only a subset of the extended functionalities in the SMB Solution using the Scopia XT Desktop Server (see Choosing Between Core and Extended Features of Scopia® Control on page 6). Related links About Scopia® Control on page 5
Securing your Device in a Conference Room Leaving an expensive mobile device like an Apple® iPad™/ iPhone™ in a meeting room brings security risks. Follow these guidelines to ensure a secure setup of Scopia® Control in your meeting room: • Ensure the device does not contain any personal information or usernames and passwords, including emails, contacts, calendar entries, notes, messages or documents. The easiest way
January 2017 User Guide for Avaya Scopia® Control 8 Comments on this document? [email protected] Securing your Device in a Conference Room
would be to perform a reset (Settings > Reset > Reset All Settings) before installing Scopia® Control. • House the device in a third-party secure casing with a lock, attached via cable to the meeting room table. Consider whether you want to give users the ability to power off the device, or alternatively choose a case which covers the power button. • The wireless login should have a dedicated network username and password for the device, to avoid exposing someone's mail or documents. • In addition, create a dedicated Scopia Desktop login specifically for this device if you connect Scopia® Control to Scopia Desktop Server. Related links About Scopia® Control on page 5
January 2017 User Guide for Avaya Scopia® Control 9 Comments on this document? [email protected] Chapter 2: Setting Up Scopia® Control
This section details the initial configuration of Scopia® Control, including how to pair Scopia® Control to an XT Series endpoint, and how to configure it for additional functionality by connecting it to Scopia Desktop Services (SDS). You can enable additional Scopia Desktop Services if you are entitled to connect to your corporate Scopia Desktop Server. Related links Connecting Scopia® Control to your XT Series on page 10 Connecting Scopia® Control to Scopia Desktop Server on page 13 About the Virtual XT Remote Control Unit on page 15
Connecting Scopia® Control to your XT Series About this task Your Scopia® Control app must be connected, or paired, to the Avaya Scopia® XT Series endpoint in order to control it from the app. Important: The pairing between Scopia® Control and the XT Series endpoint is only made via their network connections, not via bluetooth.
January 2017 User Guide for Avaya Scopia® Control 10 Comments on this document? [email protected] Connecting Scopia® Control to your XT Series
Figure 2: Scopia® Control connects to the XT Series endpoint via network connection only
This section describes how to configure the connection, or pairing, between Scopia® Control and your target XT Series endpoint. Before you begin Verify the following: • The iPad/iPhone must be connected to a network with user rights to allow access the target endpoint. • The XT Series endpoint must have a Scopia® Control license installed. • During pairing, the endpoint must be connected to the network and switched on. • (Only for manual pairing) Make a note of the IP address of the target endpoint. This information is located in the top bar of the XT Series home screen (Figure 3: Locating the IP address of the XT Series endpoint on page 11). For more details, ask your system administrator.
Figure 3: Locating the IP address of the XT Series endpoint
January 2017 User Guide for Avaya Scopia® Control 11 Comments on this document? [email protected] Setting Up Scopia® Control
Procedure 1. Launch Scopia® Control. 2. Tap Continue in the Welcome page. 3. Choose an endpoint to control from the list, if any. The system performs an automatic detection of all XT Series endpoints that can be reached using automatic acoustic pairing. A list of nearby detected endpoints is displayed. If endpoints available in the room are not detected, try to increase the device volume or to position it closer to the Microphone Pod. 4. If pairing is unsuccessful, tap Choose it manually. 5. Enter the endpoint IP address and the endpoint password in the corresponding fields, and tap Connect. Alternatively, you can edit the same information in the device's settings. Press the home button and navigate to Settings > Scopia® Control.
Table 1: Fields to enter details of the target XT Series
Field Description Name Enter a name of the target XT Series endpoint. You can use any name you like, as this information is not used to locate the endpoint. It is only for display within the Scopia® Control app. IP Address Enter the IP address of the XT Series endpoint. This is located on the top bar of the endpoint screen (see Figure 3: Locating the IP address of the XT Series endpoint on page 11). Password Enter the password of the XT Series as defined inside the endpoint for connecting Scopia® Control as the remote control of the device. The default password is 1234. You can change it in the endpoint itself by navigating to Configure > Advanced > Utilities > Remote Access > Scopia® Control 6. Tap Connect. 7. Tap Continue to complete the setup. 8. Tap Enable Scopia Desktop Services to connect to a Scopia Desktop Server for more functionality, and enter the information required. For more details, see Connecting Scopia® Control to Scopia Desktop Server on page 13. Otherwise, tap Disable Scopia Desktop Services. 9. Select Get started. Related links Setting Up Scopia® Control on page 10
January 2017 User Guide for Avaya Scopia® Control 12 Comments on this document? [email protected] Connecting Scopia® Control to Scopia Desktop Server
Connecting Scopia® Control to Scopia Desktop Server About this task If your organization's deployment includes Scopia Desktop Server, you can additionally connect it with Scopia® Control to provide the following additional features: • Access the calendar of the physical meeting room, stored in Equinox Management as part of scheduling resources. • Place a call using the corporate directory, stored in Equinox Management. • Moderate meetings hosted on the Equinox Media Server when the paired XT Series participates in the meeting, including muting, hiding video, managing video layouts of the external MCU, locking a meeting or terminating meetings. • Record or stream a meeting using Avaya Equinox Streaming and Recording , when the paired XT Series participates in the meeting. • Use Avaya Scopia Content Slider functionality to review previously shared content without interrupting the presenter. Scopia® Control uses its connection with the Scopia Desktop Server to access other Equinox Solution components, like Equinox Management and Equinox Media Server. The Scopia Desktop Server connection requires that you enter the server's name or IP address, and any valid Scopia Desktop login. Scopia® Control does not access the personal virtual room details of that login. It is solely used as a means of accessing the server. Nevertheless we recommend creating a login specifically dedicated to Scopia® Control's use. Before you begin Verify the following: • Your video deployment must include Scopia Desktop Server and Equinox Management, and verify the name of the Scopia Desktop Server. For more information, ask your system administrator. • You must have a Scopia Desktop login and password, preferably a dedicated login for Scopia® Control. • If you want the ability to moderate meetings hosted on an external MCU, your deployment must also include Equinox Media Server . Procedure 1. Launch Scopia® Control. The app automatically attempts to connect using information already defined in its settings. If it cannot connect, for example, when you start the app for the first time, it displays the Welcome panel. Tap Enable Scopia Desktop Services .
January 2017 User Guide for Avaya Scopia® Control 13 Comments on this document? [email protected] Setting Up Scopia® Control
Figure 4: Entering details of the Scopia Desktop Server Alternatively, you can edit the same information in the device's settings. Press the home button and navigate to Settings > Scopia® Control.
Table 2: Fields to enter details of the Scopia Desktop Server
Field Description Scopia Desktop Server Address The name or IP address of your organization's Scopia Desktop Server. For example, scopia.avaya.com. If you are not sure, ask your system administrator. Scopia Desktop user name Any Scopia Desktop user name. We recommend a dedicated username for this device's connection. Scopia Desktop user password The password associated with the Scopia Desktop user name. 2. Select Connect to establish the connection. Related links Setting Up Scopia® Control on page 10
January 2017 User Guide for Avaya Scopia® Control 14 Comments on this document? [email protected] About the Virtual XT Remote Control Unit
About the Virtual XT Remote Control Unit The app’s Control page emulates the functionalities of a simple or advanced infrared XT Remote Control Unit and also provides a touchpad page for using the finger as a mouse pointer to control the XT graphical user interface.
Each page may have additional pages. To browse pages, swipe left/right on the dots at the bottom of the current page.
To access the simplified page, tap on the button panel. To access the advanced page and the touchpad page, swipe on the dots at the bottom of the page.
Figure 5: Using the virtual XT Remote Control Unit
For information on how to use the virtual unit, see the User Guide for Avaya Scopia® Control. Related links Setting Up Scopia® Control on page 10
January 2017 User Guide for Avaya Scopia® Control 15 Comments on this document? [email protected] Chapter 3: Starting or Joining a Meeting with Scopia® Control
There are several ways you can start or join a meeting via Scopia® Control, depending on the information you have about the endpoints or where the meeting is hosted. To start a videoconference with several participants, start a meeting with one participant as detailed in this section, and then add or invite others to join (see Inviting Participants with Scopia® Control on page 35). For videoconferences, your endpoint must be connected to the external Equinox Media Server, or your XT Series must have a license to activate its built-in MCU. Related links Starting a Meeting by Directly Dialing an Endpoint on page 16 Starting a Meeting from the Directory on page 19 Joining a Meeting on page 21 Joining a Meeting from the Endpoint's Calendar on page 22
Starting a Meeting by Directly Dialing an Endpoint About this task You can start a new videoconference with Scopia® Control by dialing directly the address of the target endpoint. You can dial an endpoint in one of several ways: • Enter its dial number. You may need to add a dial prefix before the phone number to reach an endpoint. For example, if a user's phone extension is 1234, you may need to insert 89 before their number to access their endpoint: 891234. For more information on dialing endpoints in your organization, ask your system administrator. • Enter its H.323 name, or alias. Aliases can have any format, and do not conform to any rigid pattern. For example, an endpoint may be named johnsmith_1. For more information about the list of endpoint aliases in your organization, ask your system administrator. • Enter its IP address. If you know the exact IP address of the participating endpoint, you can dial it directly. For example 12.345.67.89. Verify with the endpoint's user that the address is valid from your location.
January 2017 User Guide for Avaya Scopia® Control 16 Comments on this document? [email protected] Starting a Meeting by Directly Dialing an Endpoint
• Enter its URI address. URI is an address format used to locate a SIP device on a network, where the address consists of the endpoint's name or number, followed by the domain name of the server to which the endpoint is registered. For example,
January 2017 User Guide for Avaya Scopia® Control 17 Comments on this document? [email protected] Starting or Joining a Meeting with Scopia® Control
Figure 6: Direct dial or choose a recently dialed endpoint 4. (Optional) Edit the settings of the dial and swipe left to change page.
Figure 7: Editing the settings of the dial
Option Description Protocol Tap and scroll to select the protocol of the destination endpoint you wish to dial. Video deployments are either based on H.323 or SIP protocols. For more information, ask your system administrator. Table continues…
January 2017 User Guide for Avaya Scopia® Control 18 Comments on this document? [email protected] Starting a Meeting from the Directory
Option Description Call Rate Tap and scroll to change the call rate. Audio Only Tap to choose between an audio only call and an audio- video call. Video cannot be added to an audio-only call during the meeting.
5. Tap the phone button to contact the endpoint using the dial string you entered. 6. Invite other participants as required. To start a videoconference with several participants, start a meeting with one participant as detailed in this section, and then add or invite others to join (see Inviting Participants with Scopia® Control on page 35). For videoconferences, your endpoint must be connected to the external Equinox Media Server, or your XT Series must have a license to activate its built-in MCU. Related links Starting or Joining a Meeting with Scopia® Control on page 16
Starting a Meeting from the Directory About this task You can start a new videoconference by calling an endpoint selected from the directory list. Scopia® Control can access several directory lists depending on your deployment: • You can browse the contacts of the XT Series endpoint. • You can browse the corporate directory hosted in Equinox Management (when Scopia® Control is connected to the Scopia Desktop Server). You can access either Equinox Management's local directory or its link to an external LDAP directory, depending on Equinox Management's deployment. Important: Scopia® Control does not access iPad's native Contacts app. Procedure 1. Launch Scopia® Control and wait for it to establish a connection to the endpoint. For more information on pairing, see Setting Up Scopia® Control on page 10. Alternatively, tap choose it manually. 2. Tap the contacts button. If Scopia® Control is not connected to Scopia Desktop Server, it displays only the paired endpoint's current directory. However, when connected to Scopia Desktop Server it displays also the Corporate Contacts in an additional page.
January 2017 User Guide for Avaya Scopia® Control 19 Comments on this document? [email protected] Starting or Joining a Meeting with Scopia® Control
Swipe left or right to change pages and view contacts. • The XT Contacts page displays the directory (as configured) on the paired XT Series endpoint. Favorite contacts are represented by a star icon. Contacts from a remote directory are represented by a book icon. If a contact is part of a group, the group name is displayed. If a contact has multiple associated numbers to calls, you can choose from a pop-up panel. You can also search a specific contact or filter a group of contacts.
Figure 8: Viewing Enterprise Directory • The Corporate Contacts page displays the Equinox Management’s directory of users. In the Corporate Contacts Page, the person icon is used for person contacts, while the terminal icon is used for terminals (XT7000 Series or third party devices).
January 2017 User Guide for Avaya Scopia® Control 20 Comments on this document? [email protected] Joining a Meeting
Figure 9: Viewing Corporate Directory Enter text in the search field to display endpoints whose name contains the text you entered. Search by Group is not available in corporate contacts. 3. Tap a contact to dial. The directory stores all the information needed to place the call for each endpoint, including its protocol, number and IP address. To cancel the dial, tap Disconnect at the top right corner of the screen. 4. Invite other participants as required. To start a videoconference with several participants, start a meeting with one participant as detailed in this section, and then add or invite others to join (see Inviting Participants with Scopia® Control on page 35). For videoconferences, your endpoint must be connected to the external Equinox Media Server, or your XT Series must have a license to activate its built-in MCU. Related links Starting or Joining a Meeting with Scopia® Control on page 16
Joining a Meeting About this task You can use Scopia® Control to join a videoconference, using the direct dial feature. Before you begin Verify you have the meeting ID or the contact information of the XT Series hosting the meeting.
January 2017 User Guide for Avaya Scopia® Control 21 Comments on this document? [email protected] Starting or Joining a Meeting with Scopia® Control
Procedure 1. Launch Scopia® Control and wait for it to establish a connection to the endpoint. For more information on pairing, see Setting Up Scopia® Control on page 10. Alternatively, tap choose it manually. 2. If the meeting was scheduled in Equinox Management, you can join the meeting by selecting it from the endpoint's calendar. For more information, see Joining a Meeting from the Endpoint's Calendar on page 22. 3. If the meeting is hosted on the built-in MCU of an XT Series, dial the endpoint's name or address. For more information, see Starting a Meeting by Directly Dialing an Endpoint on page 16. 4. If the meeting is hosted on an external Equinox Media Serveror MCU, dial the meeting ID of the videoconference which was given by the meeting's host. For more information, see Starting a Meeting by Directly Dialing an Endpoint on page 16. 5. If access to the meeting requires a PIN, use the keyboard or if it is not displayed, tap the control system button to enter the numeric PIN from the remote control emulation. Related links Starting or Joining a Meeting with Scopia® Control on page 16
Joining a Meeting from the Endpoint's Calendar About this task In the Calendar page you can see today’s scheduled meetings in which your paired XT Series endpoint has been invited. A similar page is available if you are using the Scopia Desktop Services with valid credentials. The content of the calendar can be different for XT and Scopia Desktop Server. The XT calendar shows the meetings hosted by the Equinox Management Server managing your XT. An alert is shown when the meeting is about to start. You can join, snooze, or ignore those meetings. The Scopia Desktop Server calendar shows the meetings hosted by Equinox Management associated with your configured Scopia Desktop Server. You can join these meetings. No alert is shown when the meeting is about to start. In Scopia® Control you can only view calendar entries to join meetings. To create or edit a Equinox Management meeting, you must access the user portal, or use the 64-bit Avaya Equinox Add-in for Microsoft Outlook. This section details how to start a meeting directly from the endpoint's calendar. Procedure 1. Launch Scopia® Control and wait for it to establish a connection to the endpoint. For more information on pairing, see Setting Up Scopia® Control on page 10. Alternatively, tap choose it manually.
January 2017 User Guide for Avaya Scopia® Control 22 Comments on this document? [email protected] Joining a Meeting from the Endpoint's Calendar
2. Tap the calendar button to view today's entry in the endpoint's calendar.
Figure 10: Calendar view of meetings from Scopia® Control 3. Tap Join Now to dial the meeting and participate. Joining a meeting is completely automatic. All dial information, including the MCU hosting the meeting, the protocol required to connect to it, and all other technical information is contained within the button. 4. If access to the meeting requires a PIN, use the keyboard or if it is not displayed, tap the control system button to enter the numeric PIN from the remote control emulation. Related links Starting or Joining a Meeting with Scopia® Control on page 16
January 2017 User Guide for Avaya Scopia® Control 23 Comments on this document? [email protected] Chapter 4: Participating in Meetings with Scopia® Control
This section details the features available from Scopia® Control during point-to-point meetings, or videoconferences hosted on an external Equinox Media Server, Scopia® Elite 6000 MCU, or built-in MCU. Related links Setting the PTZ Camera's Position with Scopia® Control on page 24 Blocking Your Own Audio and Video with Scopia® Control on page 27 Adjusting Volume on page 28 Presenting Shared Content with Scopia® Control on page 28 Viewing Shared Content on Scopia® Control on page 30 Changing Your Own Video Layout with Scopia® Control on page 32 Blocking Incoming Calls (DND) on page 34
Setting the PTZ Camera's Position with Scopia® Control About this task You can change the position and zoom of the endpoint's camera paired to Scopia® Control by altering its PTZ settings (pan, tilt and zoom) at any time, both in and outside a meeting. Important: XT Executive's camera is static, and has only digital PTZ capabilities. As you increase the zoom, it crops the camera image (known as digital zoom), displaying a smaller portion of the original frame. This results in showing fewer pixels, which effectively lowers the resolution of the zoomed image. In addition, you can pan or tilt the image only after zooming in, enabling you to pan up to the width or length of the original camera image. XT Telepresence cameras disable their PTZ after setup, since the position and zoom of the cameras have been carefully calibrated and must remain constant to maintain the telepresence effect. You can also control the camera of a remote endpoint in a point-to-point meeting if it complies with the FECC (far end camera control) standard protocols.
January 2017 User Guide for Avaya Scopia® Control 24 Comments on this document? [email protected] Setting the PTZ Camera's Position with Scopia® Control
You can save your PTZ camera's position before or during a call for later use as one of several presets. You can store up to 10 positions in the Camera panel. You can also recall presets for remote cameras if they support FECC. Before you begin If you connected more than one camera to the paired endpoint, tap the Camera icon to decide which camera you want to control. The XT will switch among the available ones connected to the XT or to the remote endpoint supporting FECC. When hosting a multipoint call, you move or zoom the far camera of the active speaker. Procedure 1. Launch Scopia® Control and wait for it to establish a connection to the endpoint. For more information on pairing, see Setting Up Scopia® Control on page 10. Alternatively, tap choose it manually. 2. Tap the camera button to access the camera page.
Figure 11: Controlling the camera settings from Scopia® Control
January 2017 User Guide for Avaya Scopia® Control 25 Comments on this document? [email protected] Participating in Meetings with Scopia® Control
3. Tap the controls on the screen to move your local endpoint's camera as shown in Figure 11: Controlling the camera settings from Scopia® Control on page 25. • Tap the arrows up, down, right and left to move or pan the image in that direction. • Tap + or - to zoom in or out. The center of the camera controls displays whether you affect your local camera (Control Near) or the remote camera (Control Far). It also displays which input (USB, HD, DVI) you are controlling. 4. If you connected more than one camera to the local endpoint, tap the camera button to select the video source. The camera selection will switch among the available ones connected to the XT or to the remote endpoint supporting FECC. 5. To control a remote camera during a point-to-point meeting, tap the button (see Figure 11: Controlling the camera settings from Scopia® Control on page 25). Important: In a multi-party videoconference, you can only control the remote camera of the active speaker. 6. To recall or store the selected input source and the position of the camera , swipe the dots from the Camera page and proceed as shown in the figure below. A preset is the combination of the input source and its PTZ position.
January 2017 User Guide for Avaya Scopia® Control 26 Comments on this document? [email protected] Blocking Your Own Audio and Video with Scopia® Control
Figure 12: Recalling or storing a camera position Related links Participating in Meetings with Scopia® Control on page 24
Blocking Your Own Audio and Video with Scopia® Control About this task You can block your own video by toggling the privacy button displayed during a meeting. To block your audio by muting your microphone, toggle the microphone button displayed during a meeting. When muted, your XT Series monitor displays the mute icon . Related links Participating in Meetings with Scopia® Control on page 24
January 2017 User Guide for Avaya Scopia® Control 27 Comments on this document? [email protected] Participating in Meetings with Scopia® Control
Adjusting Volume About this task You can adjust the volume on your endpoint with Scopia® Control inside or outside a call from the virtual XT Remote Control Unit. During a call, the volume slider regulates the overall volume of the endpoint, including audio received from remote endpoints during a meeting and any local audio transmitted from a connected computer (see Presenting Shared Content with Scopia® Control on page 28). When not in a call, the volume slider regulates the volume of the ringtone when the endpoint receives an incoming call. Related links Participating in Meetings with Scopia® Control on page 24
Presenting Shared Content with Scopia® Control About this task Using Scopia® Control you can present shared content from a computer connected to your XT Series. Shared content can include presentations, documents, spreadsheets, or any content displayed on the screen of the computer. You can also see on your iPad/iPhone snapshots of the local or remote presentation. This feature is available only if Scopia® Control is pairing with an XT version 9.0. When Scopia® Control is requiring snapshots of the presentation, the XT web interface shows an eye icon on its graphical menu bar. Typically you share a presentation with other participants in a videoconference, but you can also display it locally only in this room without transmitting it. Scopia® Control enables you to start a presentation to display it only on your own endpoint's monitor (locally), or you can share content as part of a meeting to remote endpoints. Important: You cannot present content stored on the iPad/iPhone. To present on the endpoint, you must first transfer content to a computer and then connect it to the XT Codec Unit or use the Screen Link functionality available in Scopia Desktop Clients. See User Guide for XT Series for instructions about how to use Screen Link. Procedure 1. Connect your computer's DVI-out or VGA port to the DVI-I connection on the XT Codec Unit.
January 2017 User Guide for Avaya Scopia® Control 28 Comments on this document? [email protected] Presenting Shared Content with Scopia® Control
Figure 13: Connecting a computer's video output to an XT Series
For more information, see User Guide for XT Series. 2. If you want to share the computer's audio alongside its video, connect its audio output to the Analog/Optical Audio port on the XT Codec Unit.
Figure 14: Connecting a computer's audio output to an XT Series
For more information, see User Guide for XT Series. 3. Verify the computer's monitor displays the information you wish to share. For example, if you want to share a presentation, start it. 4. Launch Scopia® Control and wait for it to establish a connection to the endpoint. For more information on pairing, see Setting Up Scopia® Control on page 10. Alternatively, tap choose it manually. 5. (Optional) To share content with other endpoints in a meeting, start the meeting (see Starting or Joining a Meeting with Scopia® Control on page 16). 6. To start sharing content using Scopia® Control:
January 2017 User Guide for Avaya Scopia® Control 29 Comments on this document? [email protected] Participating in Meetings with Scopia® Control
Figure 15: Sharing content in a meeting or locally using Scopia® Control
• Tap the presentation button and tap the central area of the page to view the computer's content on the local endpoint's monitor when it is not in a meeting. • Tap on the presentation screen during a videoconference to share content in a meeting. • Pinch out to enlarge the presentation. Pinch in to reduce the presentation. • You can rotate the device (iPhone/iPad) to see the presentation in landscape mode. In iPad, the button bar is automatically hidden after a few seconds. Tap with two fingers to show the button bar. Tap again with two fingers to hide it. In iPhone, no button bar is available. Rotate the device in portait mode to restore the bar. • Double tap to stop the presentation. Related links Participating in Meetings with Scopia® Control on page 24
Viewing Shared Content on Scopia® Control About this task When you join a meeting hosted on the external Equinox Media Server, you can view shared content from your local XT or a remote endpoint within Scopia® Control, as well as on the endpoint's monitor. Shared content can include presentations, documents, spreadsheets, or any content sent by the remote endpoint.
January 2017 User Guide for Avaya Scopia® Control 30 Comments on this document? [email protected] Viewing Shared Content on Scopia® Control
Displaying content in Scopia® Control adds Avaya Scopia Content Slider features, which enable you to return to previously shared slides without interrupting other participants. This section describes how to display shared content from other participants in Scopia® Control. Before you begin Viewing the content on Scopia® Control requires that it is connected to a Scopia Desktop Server (see Connecting Scopia® Control to Scopia Desktop Server on page 13), and the meeting is hosted on the Equinox Media Server. Procedure 1. Tap the presentation button to view the live content as it is currently shared (Figure 16: Viewing shared content in Scopia® Control (PiP View) on page 31).
Figure 16: Viewing shared content in Scopia® Control (PiP View) 2. Tap the current slide to display the Avaya Scopia Content Slider ribbon (Figure 17: Activating Avaya Scopia Content Slider to view previously shared content on page 32).
January 2017 User Guide for Avaya Scopia® Control 31 Comments on this document? [email protected] Participating in Meetings with Scopia® Control
Figure 17: Activating Avaya Scopia Content Slider to view previously shared content 3. Browse previous slides by swiping the ribbon in either direction. 4. Tap a slide in the ribbon to view it in full size. 5. To return to the live shared content stream, tap Live (Figure 17: Activating Avaya Scopia Content Slider to view previously shared content on page 32). Related links Participating in Meetings with Scopia® Control on page 24
Changing Your Own Video Layout with Scopia® Control About this task This section details how to change your video layout from Avaya Scopia® Control during a meeting. A video layout is the arrangement of participant images as they appear on the monitor in a videoconference. If the meeting includes a presentation, a layout can also refer to the arrangement of the presentation image together with the meeting participants. The available layouts depend on the number of streams in your meeting and the number of monitors connected to your XT Series (see User Guide for Avaya Scopia® XT Series). There are either two or
January 2017 User Guide for Avaya Scopia® Control 32 Comments on this document? [email protected] Changing Your Own Video Layout with Scopia® Control
three streams during a meeting which you must arrange in a video layout: your own video, the remote video, and if applicable, you may have a shared presentation. Procedure 1. Tap the video layout button to access the list of video layouts. 2. To visually choose a video layout from the list of layouts, scroll horizontally to select the layout you prefer.
Your own video is represented by a single person , the remote video is shown as a group of people , and a shared presentation appears as a graph . This is true only for XT Series layouts.
Figure 18: Changing your video layout using Scopia® Control 3. To rotate through the different video layouts in real-time, tap the layout icons repeatedly until you see the layout you want. 4. To change the position of a video contribution on the XT Series main monitor, just drag and drop the local/remote/presentation icon to a different position. Related links Participating in Meetings with Scopia® Control on page 24
January 2017 User Guide for Avaya Scopia® Control 33 Comments on this document? [email protected] Participating in Meetings with Scopia® Control
Blocking Incoming Calls (DND) About this task You can block all incoming calls to your endpoint with Scopia® Control by tapping the DND (Do Not Disturb) button in the control system page, during or outside a meeting. Tap to access the control system page. DND is not restricted to the current meeting. It remains active on your endpoint until it is disabled. Related links Participating in Meetings with Scopia® Control on page 24
January 2017 User Guide for Avaya Scopia® Control 34 Comments on this document? [email protected] Chapter 5: Moderating Meetings with Scopia® Control
You can use Scopia® Control to moderate videoconferences, whether hosted on the built-in MCU of the Avaya Scopia® XT Series endpoint, the external Equinox Media Server or the Scopia Elite MCU. A moderator has special rights in a videoconference, including blocking the sound and video of other participants, inviting new participants, disconnecting others, determining video layouts, and closing meetings. A moderator using Scopia® Control can also record meetings, or can stream a meeting hosted on the Equinox Media Server directly from Scopia® Control. Related links Inviting Participants with Scopia® Control on page 35 Muting Audio, Blocking Video, or Changing the Lecturer Role of a Participant on page 38 Viewing Call Statistics on page 39 Disconnecting a Participant on page 41 Changing a Participant's Video Layout on page 42 Recording a Meeting with Scopia® Control on page 44 Leaving or Ending a Meeting on page 47
Inviting Participants with Scopia® Control About this task As meeting moderator, you can invite additional participants to a meeting directly from Scopia® Control. By default you can moderate meetings on Scopia® Control when they are hosted on the built-in MCU, on the external MCU (Equinox Media Server or Scopia Elite MCU), or if they are in the virtual room of the Scopia Desktop user in the app's settings. Find or specify a new participant in Scopia® Control in any of the following ways: • You can browse the contacts of the XT Series endpoint. • You can browse the corporate directory hosted in Equinox Management (when Scopia® Control is connected to the Scopia Desktop Server). You can access either Equinox
January 2017 User Guide for Avaya Scopia® Control 35 Comments on this document? [email protected] Moderating Meetings with Scopia® Control
Management's local directory or its link to an external LDAP directory, depending on Equinox Management's deployment. • You can browse a list of recently dialed endpoints. • You can directly dial an endpoint if you know its address. Before you begin If you are not a moderator, you can request to become one via the XT Series menus. You may need to enter a moderator PIN to access these features. Moderator features from Scopia® Control require it to be connected to Scopia Desktop Server. Procedure 1. Start a meeting as described in Starting or Joining a Meeting with Scopia® Control on page 16. 2. Tap the Participants button at the bottom to display the list of participants in your meeting.
Figure 19: Viewing participants in a meeting 3. To find a participant from the recent calls, tap the Recent Calls button. 4. To find a participant from one of the directories: a. Tap the Directory button to display the corporate directory hosted in Equinox Management, or tap the local endpoint's current directory. b. (Optional) Enter text in the search field to narrow the displayed list to those containing the search string. c. Tap an endpoint to call it.
5. To choose a recently dialed endpoint: a. Tap the Recent Calls at the top of the display. b. Tap on an endpoint entry in the Recents Calls list to see its dial string in the Dial field. You can modify the dial string if needed. c. Tap the Call button to call the endpoint.
January 2017 User Guide for Avaya Scopia® Control 36 Comments on this document? [email protected] Inviting Participants with Scopia® Control
6. To directly dial an endpoint by address: a. Tap the Dial field at the top of the display. b. Enter the direct dial address of the endpoint to dial in one of the following formats: • Enter its dial number. You may need to add a dial prefix before the phone number to reach an endpoint. For example, if a user's phone extension is 1234, you may need to insert 89 before their number to access their endpoint: 891234. For more information on dialing endpoints in your organization, ask your system administrator. • Enter its H.323 name, or alias. Aliases can have any format, and do not conform to any rigid pattern. For example, an endpoint may be named johnsmith_1. For more information about the list of endpoint aliases in your organization, ask your system administrator. • Enter its IP address. If you know the exact IP address of the participating endpoint, you can dial it directly. For example 12.345.67.89. Verify with the endpoint's user that the address is valid from your location. • Enter its URI address. URI is an address format used to locate a SIP device on a network, where the address consists of the endpoint's name or number, followed by the domain name of the server to which the endpoint is registered. For example,
c. To change the protocol or type of call, swipe the Dots at the bottom of the page. Scopia® Control displays the advanced dial settings for the planned call.
Figure 20: Advanced dial settings to add a participant
Enter the settings as described in the following table:
Option Description Protocol Tap and scroll to select the protocol of the destination endpoint you wish to dial. Video deployments are either Table continues…
January 2017 User Guide for Avaya Scopia® Control 37 Comments on this document? [email protected] Moderating Meetings with Scopia® Control
Option Description based on H.323 or SIP protocols. For more information, ask your system administrator. Call Rate Tap and scroll to change the call rate. Audio Only Tap to choose between an audio only call and an audio- video call. Video cannot be added to an audio-only call during the meeting.
d. Tap the Call button. Related links Moderating Meetings with Scopia® Control on page 35
Muting Audio, Blocking Video, or Changing the Lecturer Role of a Participant About this task A meeting moderator can mute a participant's audio or block their video using Scopia® Control. Moderators often mute audio or block a participant's video if they unintentionally broadcast noise or other distractions in the meeting. A meeting moderator can also assign a participant to be the lecturer. By default you can moderate meetings on Scopia® Control when they are hosted on the built-in MCU, on the external MCU (Equinox Media Server or Scopia Elite MCU), or if they are in the virtual room of the Scopia Desktop user in the app's settings. Procedure 1. Tap the Participants button at the bottom to display the list of participants in your meeting.
Figure 21: Viewing participants in a meeting 2. Tap a participant's camera to block or unblock their video.
January 2017 User Guide for Avaya Scopia® Control 38 Comments on this document? [email protected] Viewing Call Statistics
3. Tap a participant's microphone to mute or unmute their audio. 4. Tap a participant's lecturer to activate or deactivate their status. Related links Moderating Meetings with Scopia® Control on page 35
Viewing Call Statistics About this task As a meeting moderator, you can view details of all the endpoints if you are the host of the meeting or you can view detailed statistics about the hosting MCU. Procedure 1. Tap the Participants button at the bottom to display the list of participants in your meeting.
Figure 22: Viewing participants in a meeting 2. Tap the participant’s name.
3. (Only with SDS) Swipe the Dots at the bottom of the page to the right. The Statistics page lists all the call’s parameter for that participant. Rx means receiving or incoming statistics, while Tx stands for transmitting or outgoing statistics.
January 2017 User Guide for Avaya Scopia® Control 39 Comments on this document? [email protected] Moderating Meetings with Scopia® Control
4. (Only with SDS) To view MCU statistics while in a call, tap the Meetings Control button at the bottom of the page. The SDS Meeting Control page displays call information for the hosting MCU.
January 2017 User Guide for Avaya Scopia® Control 40 Comments on this document? [email protected] Disconnecting a Participant
Figure 23: Call Information for MCU in SDS Meeting 5. Tap Call in info for getting the information required for sending an email to someone listed in the iPad/iPhone Contacts, inviting to participate in the meeting. Related links Moderating Meetings with Scopia® Control on page 35
Disconnecting a Participant About this task A meeting moderator can disconnect any participant in the meeting using Scopia® Control. This is sometimes required to free up video connections for the organization. By default you can moderate meetings on Scopia® Control when they are hosted on the built-in MCU, on the external MCU (Equinox Media Server or Scopia Elite MCU), or if they are in the virtual room of the Scopia Desktop user in the app's settings.
January 2017 User Guide for Avaya Scopia® Control 41 Comments on this document? [email protected] Moderating Meetings with Scopia® Control
Procedure 1. Tap the Participants button at the bottom to display the list of participants in your meeting.
Figure 24: Viewing participants in a meeting 2. To disconnect a participant, swipe her/his name to the left, and tap Disconnect. 3. To disconnect your endpoint, tap Disconnect at the top of the page. Related links Moderating Meetings with Scopia® Control on page 35
Changing a Participant's Video Layout About this task As a meeting moderator, you can personalize the video layout of meeting participants. A video layout is the arrangement of participant images as they appear on the monitor in a videoconference. If the meeting includes a presentation, a layout can also refer to the arrangement of the presentation image together with the meeting participants. For meetings hosted on the paired endpoint's built-in MCU, changing a participant's layout changes it for all the participants, but meetings on the external Equinox Media Server or the Scopia Elite MCU enable you to customize a layout for a single participant while the others remain unchanged. By default you can moderate meetings on Scopia® Control when they are hosted on the built-in MCU, on the external MCU (Equinox Media Server or Scopia Elite MCU), or if they are in the virtual room of the Scopia Desktop user in the app's settings. Procedure 1. Tap the Participants button at the bottom to display the list of participants in your meeting.
January 2017 User Guide for Avaya Scopia® Control 42 Comments on this document? [email protected] Changing a Participant's Video Layout
Figure 25: Viewing participants in a meeting 2. To change XT Series layout, tap the Video Layout button.
Figure 26: Changing the XT Series layout
(For a meeting hosted by an XT Series MCU) The default video layout is dynamic , which automatically changes depending on the number of participant images in the meeting. 3. To choose a different video layout: a. Swipe back and forth on the upper or lower ribbon to browse the available video layouts (Figure 26: Changing the XT Series layout on page 43). b. Tap the desired layout to instantly change and fix the layout. c. To additionally personalize the XT Series layout, drag and drop the remote/local/ presentation icon to a different position.
January 2017 User Guide for Avaya Scopia® Control 43 Comments on this document? [email protected] Moderating Meetings with Scopia® Control
4. (Only with SDS Services) To choose a different layout per participant: a. Per participant’s page, tap on a participant’s name.
b. Swipe the Dots . at the bottom of the page. c. Tap the desired layout to instantly change and fix the layout.
Figure 27: Per participant layouts with SDS Services d. To additionally personalize the same participant layout, drag and drop on one image’s placeholder to a new position. Related links Moderating Meetings with Scopia® Control on page 35
Recording a Meeting with Scopia® Control About this task By tapping the , You can choose between: • Recording on a USB storage device, if you attached one to the XT Series endpoint. You need a recording license on some XT Series models. Tap the Recording button to access the Recording page • Record on remote network (if the XT Series is participating to a managed meeting. By tapping the Meeting Control button , you can activate network recording if you are moderator and your XT Series is connected to a meeting managed by Equinox Management associated to your Scopia Desktop Server. You can determine the file size and resolution of a USB recording from the XT Series main menu by navigating to Configure > Recording. For more information, see User Guide for XT Series.
January 2017 User Guide for Avaya Scopia® Control 44 Comments on this document? [email protected] Recording a Meeting with Scopia® Control
Procedure 1. (Only with Scopia Desktop Server) a. Tap the Meeting Control button at the bottom of the screen.
Figure 28: Recording with Scopia Desktop Server b. Tap Recording to start recording the meeting. To stop the recording, tap Recording again to switch it off. 2. Tap the Recording button at the bottom of the page. a. Tap the red recording button to select recording to the USB storage device or to the network.
January 2017 User Guide for Avaya Scopia® Control 45 Comments on this document? [email protected] Moderating Meetings with Scopia® Control
Figure 29: Recording to the USB storage device or to the network b. While recording, tap to stop or pause as shown below.
January 2017 User Guide for Avaya Scopia® Control 46 Comments on this document? [email protected] Leaving or Ending a Meeting
3. To play back files recorded on the XT Series local USB storage device, use the virtual remote control or the touchpad. Related links Moderating Meetings with Scopia® Control on page 35
Leaving or Ending a Meeting About this task As a participant you can leave a meeting at any time by tapping Disconnect on the top-right corner of the screen. However, as meeting moderator you can also end the meeting for everyone, closing it for all participants. Procedure 1. (Only with Scopia Desktop Server) a. Tap the Meeting Control button at the bottom of the screen. b. Tap Terminate Meeting to end the meeting for all participants.
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2. (Only without SDS Services) Tap > Swipe > on the virtual remote control to end the meeting for all participants. 3. You can also tap Disconnect in the Call Info section. Related links Moderating Meetings with Scopia® Control on page 35
January 2017 User Guide for Avaya Scopia® Control 48 Comments on this document? [email protected] Glossary
1080p See Full HD on page 52.
2CIF 2CIF describes a video resolution of 704 x 288 pixels (PAL) or 704 x 240 (NTSC). It is double the width of CIF, and is often found in CCTV products.
2SIF 2SIF describes a video resolution of 704 x 240 pixels (NTSC) or 704 x 288 (PAL). This is often adopted in IP security cameras.
4CIF 4CIF describes a video resolution of 704 x 576 pixels (PAL) or 704 x 480 (NTSC). It is four times the resolution of CIF and is most widespread as the standard analog TV resolution.
4SIF 4SIF describes a video resolution of 704 x 480 pixels (NTSC) or 704 x 576 (PAL). This is often adopted in IP security cameras.
720p See HD on page 54.
AAC AAC is an audio codec which compresses sound but with better results than MP3.
AGC (Automatic Gain Automatic Gain Control (AGC) smooths audio signals through Control) normalization, by lowering sounds which are too strong and strengthening sounds which are too weak. This is relevant with microphones situated at some distance from the speaker, like room systems. The result is a more consistent audio signal within the required range of volume.
Alias An alias in H.323 represents the unique name of an endpoint. Instead of dialing an IP address to reach an endpoint, you can dial an alias, and the gatekeeper resolves it to an IP address.
Auto-Attendant Auto-Attendant, also known as video IVR, offers quick access to meetings hosted on MCUs, via a set of visual menus. Participants can select menu options using standard DTMF tones (numeric keypad). Auto-Attendant works with both H.323 and SIP endpoints.
Avaya Scopia See Content Slider on page 50. Content Slider
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Balanced A balanced microphone uses a cable that is built to reduce noise and Microphone interference even when the cable is long. This reduces audio disruptions resulting from surrounding electromagnetic interference.
BFCP (Binary Floor BFCP is a protocol which coordinates shared videoconference features in Control Protocol) SIP calls, often used by one participant at a time. For example, when sharing content to others in the meeting, one participant is designated as the presenter, and is granted the floor for presenting. All endpoints must be aware that the floor was granted to that participant and react appropriately.
Bitrate Bitrate is the speed of data flow. Higher video resolutions require higher bitrates to ensure the video is constantly updated, thereby maintaining smooth motion. If you lower the bitrate, you lower the quality of the video. In some cases, you can select a lower bitrate without noticing a significant drop in video quality; for example during a presentation or when a lecturer is speaking and there is very little motion. In video recordings, the bitrate determines the file size for each minute of recording. Bitrate is often measured in kilobits per second (kbps).
Call Control See Signaling on page 59.
Cascaded A cascaded videoconference is a meeting distributed over more than one Videoconference physical Scopia Elite MCU, where a master MCU connects to one or more slave MCUs to create a single videoconference. It increases the meeting capacity by combining the resources of several MCUs. This can be especially useful for distributed deployments across several locations, reducing bandwidth usage.
CIF CIF, or Common Intermediate Format, describes a video resolution of 352 × 288 pixels (PAL) or 352 x 240 (NTSC). This is sometimes referred to as Standard Definition (SD).
Content Slider The Avaya Scopia Content Slider stores the data already presented in the videoconference and makes it available for participants to view during the meeting.
Continuous Continuous presence enables viewing multiple participants of a Presence videoconference at the same time, including the active speaker. This graphics-intensive work requires scaling and mixing the images together into one of the predefined video layouts. The range of video layouts depends on the type of media processing supported, typically located in the MCU.
Control Control, or media control, sets up and manages the media of a call (its audio, video and data). Control messages include checking compatibility between endpoints, negotiating video and audio codecs, and other parameters like resolution, bitrate and frame rate. Control is communicated
January 2017 User Guide for Avaya Scopia® Control 50 Comments on this document? [email protected] CP
via H.245 in H.323 endpoints, or by SDP in SIP endpoints. Control occurs within the framework of an established call, after signaling.
CP See Continuous Presence on page 50.
Dedicated Endpoint A dedicated endpoint is a hardware endpoint for videoconferencing assigned to a single user. It is often referred to as a personal or executive endpoint, and serves as the main means of video communications for this user. For example, XT Executive. It is listed in the organization's LDAP directory as associated exclusively with this user.
Dial Plan A dial plan defines a way to route a call and to determine its characteristics. In traditional telephone networks, prefixes often denote geographic locations. In videoconferencing deployments, prefixes are also used to define the type and quality of a call. For example, dial 8 before a number for a lower bandwidth call, or 6 for an audio-only call, or 5 to route the call to a different branch.
Dial Prefix A dial prefix is a number added at the beginning of a dial string to route it to the correct destination, or to determine the type of call. Dial prefixes are defined in the organization's dial plan. For example, dial 9 for an outside line, or dial 6 for an audio only call.
Distributed A distributed deployment describes a deployment where the solution Deployment components are geographically distributed in more than one network location.
DNS Server A DNS server is responsible for resolving domain names in your network by translating them into IP addresses.
DTMF DTMF, or touch-tone, is the method of dialing on touch-tone phones, where each number is translated and transmitted as an audio tone.
Dual Video Dual video is the transmitting of two video streams during a videoconference, one with the live video while the other is a shared data stream, like a presentation.
Dynamic Video The dynamic video layout is a meeting layout that switches dynamically to Layout include the maximum number of participants it can display on the screen (up to 9 on the XT Series, or up to 28 on Scopia Elite MCU). The largest image always shows the active speaker.
E.164 E.164 is an address format for dialing an endpoint with a standard telephone numeric keypad, which only has numbers 0 - 9 and the symbols: * and #.
Endpoint An endpoint is a tool through which people can participate in a videoconference. Its display enables you to see and hear others in the meeting, while its microphone and camera enable you to be seen and
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heard by others. Endpoints include dedicated endpoints, like XT Executive, software endpoints like Scopia Desktop Client, mobile device endpoints like Scopia Mobile, room systems like XT Series, and telepresence systems like XT Telepresence.
Endpoint Alias See Alias on page 49.
FEC Forward Error Correction (FEC) is a proactive method of sending redundant information in the video stream to preempt quality degradation. FEC identifies the key frames in the video stream that should be protected by FEC. There are several variants of the FEC algorithm. The Reed-Solomon algorithm (FEC-RS) sends redundant packets per block of information, enabling the sender (like the Scopia Elite MCU) to manage up to ten percent packet loss in the video stream with minimal impact on the smoothness and quality of the video.
FECC Far End Camera Control (FECC) is a feature of endpoint cameras, where the camera can be controlled remotely by another endpoint in the call.
Forward Error See FEC on page 52. Correction
FPS See Frames Per Second on page 52.
Frame Rate See Frames Per Second on page 52.
Frames Per Second Frames Per Second (fps), also known as the frame rate, is a key measure in video quality, describing the number of image updates per second. The average human eye can register up to 50 frames per second. The higher the frame rate, the smoother the video.
Full HD Full HD, or Full High Definition, also known as 1080p, describes a video resolution of 1920 x 1080 pixels.
Full screen Video The full screen view shows one video image. Typically, it displays the Layout remote presentation, or, if there is no presentation, it displays the other meeting participant(s).
Gatekeeper A gatekeeper routes audio and video H.323 calls by resolving dial strings (H.323 alias or URI) into the IP address of an endpoint, and handles the initial connection of calls. Gatekeepers also implement the dial plan of an organization by routing H.323 calls depending on their dial prefixes. Equinox Management includes a built-in Avaya Equinox H.323 Gatekeeper, while H.323 Gatekeeper is a standalone gatekeeper.
Gateway A gateway is a component in a video solution which routes information between two subnets or acts as a translator between different protocols. For example, a gateway can route data between the headquarters and a
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partner site, or between two protocols like the Equinox TIP Gateway, or the 100 Gateway.
GLAN GLAN, or gigabit LAN, is the name of the network port on the XT Series. It is used on the XT Series to identify a 10/100/1000MBit ethernet port.
H.225 H.225 is part of the set of H.323 protocols. It defines the messages and procedures used by gatekeepers to set up calls.
H.235 H.235 is the protocol used to authenticate trusted H.323 endpoints and encrypt the media stream during meetings.
H.239 H.239 is a widespread protocol used with H.323 endpoints, to define the additional media channel for data sharing (like presentations) alongside the videoconference, and ensures only one presenter at a time.
H.243 H.243 is the protocol used with H.323 endpoints enabling them to remotely manage a videoconference.
H.245 H.245 is the protocol used to negotiate call parameters between endpoints, and can control a remote endpoint from your local endpoint. It is part of the H.323 set of protocols.
H.261 H.261 is an older protocol used to compress CIF and QCIF video resolutions. This protocol is not supported by the XT Series.
H.263 H.263 is an older a protocol used to compress video. It is an enhancement to the H.261 protocol.
H.264 H.264 is a widespread protocol used with SIP and H.323 endpoints, which defines video compression. Compression algorithms include 4x4 transforms and a basic motion comparison algorithm called P-slices. There are several profiles within H.264. The default profile is the H.264 Baseline Profile, but H.264 High Profile uses more sophisticated compression techniques.
H.264 Baseline See H.264 on page 53. Profile
H.264 High Profile H.264 High Profile is a standard for compressing video by up to 25% over the H.264 Baseline Profile, enabling high definition calls to be held over lower call speeds. It requires both sides of the transmission (sending and receiving endpoints) to support this protocol. H.264 High Profile uses compression algorithms like: • CABAC compression (Context-Based Adaptive Binary Arithmetic Coding) • 8x8 transforms which more effectively compress images containing areas of high correlation
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These compression algorithms demand higher computation requirements, which are offered with the dedicated hardware available in Equinox Solution components. Using H.264 High Profile in videoconferencing requires that both the sender and receiver's endpoints support it. This is different from SVC which is an adaptive technology working to improve quality even when only one side supports the standard.
H.320 H.320 is a protocol for defining videoconferencing over ISDN networks.
H.323 H.323 is a widespread set of protocols governing the communication between endpoints in videoconferences and point-to-point calls. It defines the call signaling, control, media flow, and bandwidth regulation.
H.323 Alias See Alias on page 49.
H.350 H.350 is the protocol used to enhance LDAP user databases to add video endpoint information for users and groups.
H.460 H.460 enhances the standard H.323 protocol to manage firewall/NAT traversal, employing ITU-T standards. Endpoints which are already H.460 compliant can communicate directly with the Equinox H.323 Edge server, where the endpoint acts as an H.460 client to the Equinox H.323 Edge server which acts as an H.460 server.
HD A HD ready device describes its high definition resolution capabilities of 720p, a video resolution of 1280 x 720 pixels.
High Availability High availability is a state where you ensure better service and less downtime by deploying additional servers. There are several strategies for achieving high availability, including deployment of redundant servers managed by load balancing systems.
High Definition See HD on page 54.
High Profile See H.264 High Profile on page 53.
HTTPS HTTPS is the secured version of the standard web browser protocol HTTP. It secures communication between a web browser and a web server through authentication of the web site and encrypting communication between them. For example, you can use HTTPS to secure web browser access to the web interface of many Equinox Solution products.
Image Resolution See Resolution on page 58.
KBps Kilobytes per second (KBps) measures the bitrate in kilobytes per second, not kilobits, by dividing the number of kilobits by eight. Bitrate is normally quoted as kilobits per second (kbps) and then converted to kilobytes per second (KBps). Bitrate measures the throughput of data communication between two devices.
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kbps Kilobits per second (kbps) is the standard unit to measure bitrate, measuring the throughput of data communication between two devices. Since this counts the number of individual bits (ones or zeros), you must divide by eight to calculate the number of kilobytes per second (KBps).
LDAP LDAP is a widespread standard database format which stores network users. The format is hierarchical, where nodes are often represented asbranch location > department > sub-department, orexecutives > managers > staff members. The database standard is employed by most user directories including Microsoft Active Directory, IBM Sametime and others. H.350 is an extension to the LDAP standard for the videoconferencing industry.
Lecture Mode Scopia Desktop's lecture mode allows the participant defined as the lecturer to see all the participants, while they see only the lecturer. All participants are muted except the lecturer, unless a participant asks permission to speak and is unmuted by the lecturer. This mode is tailored for distance learning, but you can also use it for other purposes like when an executive addresses employees during company-wide gatherings.
Load balancer A load balancer groups together a set (or cluster) of servers to give them a single IP address, known as a virtual IP address. It distributes client service requests amongst a group of servers. It distributes loads according to different criteria such as bandwidth, CPU usage, or cyclic (round robin). Load balancers are also known as application delivery controllers (ADC).
Location A location is a physical space (building) or a network (subnet) where video devices can share a single set of addresses. A distributed deployment places these components in different locations, often connected via a VPN.
Management Management refers to the administration messages sent between components of the Equinox Solution as they manage and synchronize data between them. Management also includes front-end browser interfaces configuring server settings on the server. Management messages are usually transmitted via protocols like HTTP, SNMP, FTP or XML. For example, Equinox Management uses management messages to monitor the activities of an MCU, or when it authorizes the MCU to allow a call to proceed.
MBps Megabytes per second (MBps) is a unit of measure for the bitrate. The bitrate is normally quoted as kilobits per second (kbps) and then converted by dividing it by eight to reach the number of kilobytes per second (KBps) and then by a further 1000 to calculate the MBps.
MCU An MCU, or Multipoint Control Unit, connects several endpoints to a single videoconference. It manages the audio mixing and creates the video layouts, adjusting the output to suit each endpoint's capabilities.
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MCU service See Meeting Type on page 56.
Media Media refers to the live audio, video and shared data streams sent during a call. Presentation and Far end camera control (FECC) are examples of information carried on the data stream. Media is transmitted via the RTP and RTCP protocols in both SIP and H.323 calls. The parallel data stream of both live video and presentation, is known as dual video.
Media Control See Control on page 50.
Meeting Type Meeting types (also known as MCU services) are meeting templates which determine the core characteristics of a meeting. For example, they determine if the meeting is audio only or audio and video, they determine the default video layout, the type of encryption, PIN protection and many other features. You can invoke a meeting type by dialing its prefix in front of the meeting ID. Meeting types are created and stored in the MCU, with additional properties in Equinox Management.
Moderator A moderator has special rights in a videoconference, including blocking the sound and video of other participants, inviting new participants, disconnecting others, determining video layouts, and closing meetings. In Scopia Desktop Client, an owner of a virtual room is the moderator when the room is protected by a PIN. Without this protection, any participant can assume moderator rights.
MTU The MTU, or Maximum Transmission Unit, is the maximum size of data packets sent around your network. This value must remain consistent for all network components, including servers like the MCU and Scopia Desktop Server, endpoints like XT Series and other network devices like LDAP servers and network routers.
Multi-Point A multi-point conference has more than two participants.
Multi-tenant Service provider, or multi-tenant, deployments enable one installation to manage multiple organizations. All the organizations can reside as tenants within a single service provider deployment. For example, Equinox Management can manage a separate set of users for each organization, separate local administrators, separate bandwidth policies etc. all within a single multi-tenant installation.
Multicast Streaming Multicast streaming sends a videoconference to multiple viewers across a range of addresses, reducing network traffic significantly. Scopia Desktop Server multicasts to a single IP address, and streaming clients must tune in to this IP address to view the meeting. Multicasts require that routers, switches and other equipment know how to forward multicast traffic.
NAT A NAT, or Network Address Translation device, translates external IP addresses to internal addresses housed in a private network. This enables a collection of devices like endpoints in a private network, each with their
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own internal IP address, can be represented publicly by a single, unique IP address. The NAT translates between public and private addresses, enabling users toplace calls between public network users and private network users.
NetSense NetSense is a proprietary Equinox Solution technology which optimizes the video quality according to the available bandwidth to minimize packet loss. As the available bandwidth of a connection varies depending on data traffic, NetSense's sophisticated algorithm dynamically scans the video stream, and then reduces or improves the video resolution to maximize quality with the available bandwidth.
Packet Loss Packet loss occurs when some of the data transmitted from one endpoint is not received by the other endpoint. This can be caused by narrow bandwidth connections or unreliable signal reception on wireless networks.
PaP Video Layout The PaP (Picture and Picture) view shows up to three images of the same size.
Phantom Power Microphones which use phantom power draw their electrical power from the same cable as the audio signal. For example, if your microphone is powered by a single cable, it serves both to power the microphone and transmit the audio data. Microphones which have two cables, one for sound and a separate power cable, do not use phantom power.
PiP Video Layout The PiP (Picture In Picture) view shows a video image in the main screen, with an additional smaller image overlapping in the corner. Typically, a remote presentation is displayed in the main part of the screen, and the remote video is in the small image. If the remote endpoint does not show any content, the display shows the remote video in the main part of the screen, and the local presentation in the small image.
Point-to-Point Point-to-point is a feature where only two endpoints communicate with each other without using MCU resources.
PoP Video Layout The PoP (Picture out Picture) view shows up to three images of different size, presented side by side, where the image on the left is larger than the two smaller images on the right.
Prefix See Dial Prefix on page 51.
PTZ Camera A PTZ camera can pan to swivel horizontally, tilt to move vertically, and optically zoom to devote all the camera's pixels to one area of the image. For example, the XT Standard Camera is a PTZ camera with its own power supply and remote control, and uses powerful lenses to achieve superb visual quality. In contrast, fixed cameras like webcams only offer digital PTZ, where the zoom crops the camera image, displaying only a portion of the original, resulting in fewer pixels of the zoomed image, which effectively lowers the resolution. Fixed cameras also offer digital pan and tilt only after
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zooming, where you can pan up to the width or length of the original camera image.
Q.931 Q.931 is a telephony protocol used to start and end the connection in H.323 calls.
QCIF QCIF, or Quarter CIF, defines a video resolution of 176 × 144 pixels (PAL) or 176 x 120 (NTSC). It is often used in older mobile handsets (3G-324M) limited by screen resolution and processing power.
Quality of Service Quality of Service (QoS) determines the priorities of different types of (QoS) network traffic (audio, video and control/signaling), so in poor network conditions, prioritized traffic is still fully transmitted.
Recordings A recording of a videoconference can be played back at any time. Recordings include audio, video and shared data (if presented). In Scopia Desktop, any participant with moderator rights can record a meeting. Users can access Scopia Desktop recordings from the Scopia Desktop web portal or using a web link to the recording on the portal.
Redundancy Redundancy is a way to deploy a network component, in which you deploy extra units as 'spares', to be used as backups in case one of the components fails.
Registrar A SIP Registrar manages the SIP domain by requiring that all SIP devices register their IP addresses with it. For example, once a SIP endpoint registers its IP address with the Registrar, it can place or receive calls with other registered endpoints.
Resolution Resolution, or image/video resolution, is the number of pixels which make up an image frame in the video, measured as the number of horizontal pixels x the number of vertical pixels. Increasing resolution improves video quality but typically requires higher bandwidth and more computing power. Techniques like SVC, H.264 High Profile and FEC reduce bandwidth usage by compressing the data to a smaller footprint and compensating for packet loss.
Restricted Mode Restricted mode is used for ISDN endpoints only, when the PBX and line uses a restricted form of communication, reserving the top 8k of each packet for control data only. If enabled, the bandwidth values on these lines are in multiples of 56kbps, instead of multiples of 64kbps.
Room System A room system is a hardware videoconferencing endpoint installed in a physical conference room. Essential features include its camera's ability to PTZ (pan, tilt, zoom) to allow maximum flexibility of camera angles enabling participants to see all those in the meeting room or just one part of the room.
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RTCP Real-time Control Transport Protocol, used alongside RTP for sending statistical information about the media sent over RTP.
RTP RTP or Real-time Transport Protocol is a network protocol which supports video and voice transmission over IP. It underpins most videoconferencing protocols today, including H.323, SIP and the streaming control protocol known as RTSP. The secured version of RTP is SRTP.
RTSP RTSP or Real-Time Streaming Protocol controls the delivery of streamed live or playback video over IP, with functions like pause, fast forward and reverse. While the media itself is sent via RTP, these control functions are managed by RTSP
Sampling Rate The sampling rate is a measure of the accuracy of the audio when it is digitized. To convert analog audio to digital, it must collect or sample the audio at specific intervals. As the rate of sampling increases, it raises audio quality.
SBC A Session Border Controller (SBC) is a relay device between two different networks. It can be used in firewall/NAT traversal, protocol translations and load balancing.
Scalability Scalability describes the ability to increase the capacity of a network device by adding another identical device (one or more) to your existing deployment. In contrast, a non-scalable solution would require replacing existing components to increase capacity.
SD Standard Definition (SD), is a term used to refer to video resolutions which are lower than HD. There is no consensus defining one video resolution for SD.
Service Also known as MCU service. See Meeting Type on page 56.
SIF SIF defines a video resolution of 352 x 240 pixels (NTSC) or 352 x 288 (PAL). This is often used in security cameras.
Signaling Signaling, also known as call control, sets up, manages and ends a connection or call. These messages include the authorization to make the call, checking bandwidth, resolving endpoint addresses, and routing the call through different servers. Signaling is transmitted via the H.225.0/Q.931 and H.225.0/RAS protocols in H.323 calls, or by the SIP headers in SIP calls. Signaling occurs before the control aspect of call setup.
Single Sign On Single Sign On (SSO) automatically uses your network login and password to access different enterprise systems. Using SSO, you do not need to separately login to each system or service in your organization.
SIP Session Initiation Protocol (SIP) is a signaling protocol for starting, managing and ending voice and video sessions over TCP, TLS or UDP.
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Videoconferencing endpoints typically are compatible with SIP or H.323, and in some cases (like Avaya Scopia® XT Series), an endpoint can be compatible with both protocols. As a protocol, it uses fewer resources than H.323.
SIP Registrar See Registrar on page 58.
SIP Server A SIP server is a network device communicating via the SIP protocol.
SIP URI See URI on page 62.
Slider See Content Slider on page 50.
SNMP Simple Network Management Protocol (SNMP) is a protocol used to monitor network devices by sending messages and alerts to their registered SNMP server.
Software endpoint A software endpoint turns a computer or portable device into a videoconferencing endpoint via a software application only. It uses the system's camera and microphone to send image and sound to the other participants, and displays their images on the screen. For example, Scopia Desktop Client or Scopia Mobile.
SQCIF SQCIF defines a video resolution of 128 x 96 pixels.
SRTP Secure Real-time Transport Protocol (SRTP) adds security to the standard RTP protocol, which is used to send media (video and audio) between devices in SIP calls. It offers security with encryption, authentication and message integrity. The encryption uses a symmetric key generated at the start of the call, and being symmetric, the same key locks and unlocks the data. So to secure transmission of the symmetric key, it is sent safely during call setup using TLS.
SSO See Single Sign On on page 59.
Standard Definition See SD on page 59.
Streaming Streaming is a method to send live or recorded videoconferences in one direction to viewers. Recipients can only view the content; they cannot participate with a microphone or camera to communicate back to the meeting. There are two types of streaming supported in Equinox Solution: unicast which sends a separate stream to each viewer, and multicast which sends one stream to a range of viewers.
STUN A STUN server enables you to directly dial an endpoint behind a NAT or firewall by giving that computer’s public internet address.
SVC SVC extends the H.264 codec standard to dramatically increase error resiliency and video quality without the need for higher bandwidth. It is especially effective over networks with high packet loss (like wireless
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networks) which deliver low quality video. It splits the video stream into layers, comprising a small base layer and then additional layers on top which enhance resolution, frame rate and quality. Each additional layer is only transmitted when bandwidth permits. This allows for a steady video transmission when available bandwidth varies, providing better quality when the bandwidth is high, and adequate quality when available bandwidth is poor.
SVGA SVGA defines a video resolution of 800 x 600 pixels.
Switched video Switching is the process of redirecting video as-is without transcoding, so you see only one endpoint's image at a time, usually the active speaker, without any video layouts or continuous presence (CP). Using video switching increases the port capacity of the Scopia Elite MCU only by four times. Important: Use switched video only when all endpoints participating in the videoconference support the same resolution. If a network experiences high packet loss, switched video might not be displayed properly for all endpoints in the videoconference.
SXGA SXGA defines a video resolution of 1280 x 1024 pixels.
Telepresence A telepresence system combines two or more endpoints together to create a wider image, simulating the experience of participants being present in the same room. Telepresence systems always designate one of the endpoints as the primary monitor/camera/codec unit, while the remainder are defined as auxiliary or secondary endpoints. This ensures that you can issue commands via a remote control to a single codec base which leads and controls the others to work together as a single telepresence endpoint.
Telepresence - Dual Dual row telepresence rooms are large telepresence rooms with two rows row telepresence of tables that can host up to 18 participants. room
TLS TLS enables network devices to communicate securely using certificates, to provide authentication of the devices and encryption of the communication between them.
Transcoding Transcoding is the process of converting video into different sizes, resolutions or formats. This enables multiple video streams to be combined into one view, enabling continuous presence, as in a typical videoconferencing window.
UC (Unified UC, or unified communications deployments offer solutions covering a wide Communications) range of communication channels. These include audio (voice), video, text
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(IM or chat), data sharing (presentations), whiteboard sharing (interactive annotations on shared data).
Unbalanced An unbalanced microphone uses a cable that is not especially built to Microphone reduce interference when the cable is long. As a result, these unbalanced line devices must have shorter cables to avoid audio disruptions.
Unicast Streaming Unicast streaming sends a separate stream of a videoconference to each viewer. This is the default method of streaming in Scopia Desktop Server. To save bandwidth, consider multicast streaming.
URI URI is an address format used to locate a SIP device on a network, where the address consists of the endpoint's name or number, followed by the domain name of the server to which the endpoint is registered. For example,
URI Dialing Accessing a device via its URI on page 62.
User profile A user profile is a set of capabilities or parameter values which can be assigned to a user. This includes available meeting types (services), access to Scopia Desktop and Scopia Mobile functionality, and allowed bandwidth for calls.
VFU See Video Fast Update (VFU) on page 62.
VGA VGA defines a video resolution of 640 x 480 pixels.
Video Fast Update Video Fast Update (VFU) is a request for a refreshed video frame, sent (VFU) when the received video is corrupted by packet loss. In response to a VFU request, the broadcasting endpoint sends a new intra-frame to serve as the baseline for the ongoing video stream.
Video Layout A video layout is the arrangement of participant images as they appear on the monitor in a videoconference. If the meeting includes a presentation, a layout can also refer to the arrangement of the presentation image together with the meeting participants.
Video Resolution See Resolution on page 58.
Video Switching See Switched video on page 61.
Videoconference A videoconference is a meeting of more than two participants with audio and video using endpoints. Professional videoconferencing systems can handle many participants in single meetings, and multiple simultaneous meetings, with a wide interoperability score to enable a wide variety of endpoints to join the same videoconference. Typically you can also share PC content, like presentations, to other participants.
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Virtual Room A virtual room in Scopia Desktop and Scopia Mobile offers a virtual meeting place for instant or scheduled videoconferences. An administrator can assign a virtual room to each member of the organization. Users can send invitations to each other via a web link which brings you directly into their virtual room. Virtual meeting rooms are also dialed like phone extension numbers, where a user’s virtual room number is often based on that person’s phone extension number. You can personalize your virtual room with PIN numbers, custom welcome slides and so on. External participants can download Scopia Desktop or Scopia Mobile free to access a registered user's virtual room and participate in a videoconference.
VISCA Cable A crossed VISCA cable connects two PTZ cameras to enable you to use the same remote control on both.
Waiting Room A waiting room is a holding place for participants waiting for the host or moderator to join the meeting. While waiting, participants see a static image with the name of the owner's virtual room, with an optional audio message periodically saying the meeting will start when the host arrives.
Webcast A webcast is a streamed live broadcast of a videoconference over the internet. Enable Scopia Desktop webcasts by enabling the streaming feature. To invite users to the webcast, send an email or instant message containing the webcast link or a link to the Scopia Desktop portal and the meeting ID.
WUXGA WUXGA defines a video resolution of 1920 x 1200 pixels.
XGA XGA defines a Video resolution of 1024 x 768 pixels.
Zone Gatekeepers like H.323 Gatekeeper split endpoints into zones, where a group of endpoints in a zone are registered to a gatekeeper. Often a zone is assigned a dial prefix, and usually corresponds to a physical location like an organization's department or branch.
January 2017 User Guide for Avaya Scopia® Control 63 Comments on this document? [email protected]