IP Office R11 Offer Definition
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IP Office Release 11.0 Regional Applicability: All Date of Issue: March 14, 2019 ____________________________________________________________________________________ Offer Definition Avaya IP Office™ Platform General Availability Release 11.0 Document Version 1.13 Document Definition: This is a communication that summarizes “what’s new” within ✓ Product a given release regarding any changes or enhancements to an Update existing GA (Generally Available) product. NOTICE: While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of posting, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes. © 2019 Avaya. All Rights Reserved. All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. Avaya and other parties may also have trademark rights in other terms used herein. Avaya Inc. – Confidential and Proprietary. 1 Use pursuant to the terms of your signed agreement or Avaya policy. COMPAS ID: 179134 IP Office Release 11.0 Regional Applicability: All Offer Definition GA Date Product ➔ IP Office Platform R11.0 May 15, 2018 ➔ Rev # Rev Date 1.13 March 14, 2019 CHANGE CONTROL RECORD Date Issue/Version Summary of Changes (mm/dd/yy) # 05/15/18 1.0 General Availability 05/21/18 1.1 Section 4.1 - Note that no further Service Pack planned for IP Office 10.0. - Clarify R10+ / Release “Any” codes and implications of same for order tools. Section 5.3 - Note limited support of Avaya Equinox™ client with Avaya Softphone license Section 7 - Clarify R10+ / Release “Any” codes and implications of same for order tools. 05/23/18 1.2 Remove reference to “pre-general availability document” from note just below. 06/11/18 1.3 Section 5.1.1 Avaya Call Reporting added 07/02/18 1.4 Section 5.1.1 Updated notes Sections 4.4.3, 5.1.5 and 8.5 – ensure clarity reference Google KVM being Powered only Section 7 – reference R10 to R11 Upgrades – Job Aid Avaya Inc. – Confidential and Proprietary. 2 Use pursuant to the terms of your signed agreement or Avaya policy. COMPAS ID: 179134 IP Office Release 11.0 Regional Applicability: All 10/12/18 1.5 Section 5.1.2 – Refer to Call Reporting for IP Office Promotion Section 5.1.4 – Reflect rebranding of Avaya Spaces Add Section 5.1.5 re Client SDK Section 5.1.7 – Add reference to Vantage K155 Section 5.1.9 – Note support of J139 (and new Appendix F for same); update re external power requirement for three JBM24 with J179 Section 8.1 – Break out J100 H.323 and SIP Section 8.2.1 – Add J139, Equinox and Vantage for Remote Worker Section 8.4.1 – Updated to reflect “Deploying Avaya IP Office Servers as Virtual Machines” Section 8.6.4 – Updated “TBDs” in Browser Support Appendix C – include link to R10/R11 Upgrade Job Aid 11/20/18 1.6 Section 5.1.1 – Refer to Powered Offer document for partner hosted details Section 12.2 – Remove paragraph reference partners being able to sell R9.1 12/04/18 1.7 Section 5.1.4 – include note re IP Office specific documents and add clarification re conferencing New section 5.1.5 for Avaya Equinox™ client Shared Control (11.0 SP2) 12/12/18 1.8 Section 5.1.1 update to ACR note Section 11 – updated to point to Avaya Global Demo Purchase Program (GDPP) for all demo kit information Appendix E: update note for 1,3 and 5- year pre-paid services for ACR 12/19/18 1.9 Section 5.1.4 – update clarification re conferencing to include Scopia also Avaya Inc. – Confidential and Proprietary. 3 Use pursuant to the terms of your signed agreement or Avaya policy. COMPAS ID: 179134 IP Office Release 11.0 Regional Applicability: All 01/10/19 1.10 Section 5.1.1 – add note that services codes for 3 and 5 year support will be visible via A1S Section 5.1.4 – clarify that Equinox client is not supported as a Centralized Branch user Section 8.1 – note J139, J169, J179 support as Centralized Branch endpoints Sections 8.1, 8.2.1, 8.2.5 – call out that IP Office does not yet support Aura 8.0 Section 8.3 – now points to Capacity document on Support Portal Section 8.4 – now points to Virtual Machines document on Support Portal 02/12/19 1.11 Updated for new 11.0 FP4 content. FP4 is targeted for 28th February GA – this document will be updated again once FP4 is GA. Avaya Equinox™ – Shared Control completion, Vantage (K165, K175) support, Client SDK Phase 2 and Avaya Spaces user sync. GPDR enhancements (Media Manager), Security enhancements / SIP Registrar hardening, J100 4.0 (Bluetooth, JEM24) support and Serviceability enhancements. 03/06/19 1.12 Updated for 11.0 FP4 GA. Section 4.3 – updated with build numbers etc. Section 5.1.11 – note re JBM24 end of sale plans Sections 8.1 and 8.6.2 – note that no Video Softphone for Mac licenses are carried forward as part of an 11.0 upgrade Section 8.2.4 – note on Software Levels needed for QSIG support on CS1000. 03/14/19 1.13 Section 5.1.28 – more details on KVM support (Powered only) NOTE: This document is not final and may be revised periodically to reflect updates or edits to the R11.0 offer. Partners should check the Sales Portal for the latest version. Avaya Inc. – Confidential and Proprietary. 4 Use pursuant to the terms of your signed agreement or Avaya policy. COMPAS ID: 179134 IP Office Release 11.0 Regional Applicability: All Table of Contents TABLE OF CONTENTS............................................................................................................................... 5 1. ABOUT THIS DOCUMENT ............................................................................................................ 8 1.1. NON-DISCLOSURE ............................................................................................................................................. 8 1.2. GLOBALIZATION ............................................................................................................................................... 8 2. SOLUTION OVERVIEW .................................................................................................................. 8 3. AVAYA IP OFFICE PLATFORM OVERVIEW ................................................................................. 9 3.1. GENERAL AVAILABILITY MILESTONES UPDATE ............................................................................................ 11 4. ABOUT IP OFFICE R11.0 ............................................................................................................... 12 4.1. WHY UPGRADE TO IP OFFICE R11.0 ............................................................................................................... 12 4.2. SUMMARY OF NEW FEATURES DELIVERED IN IP OFFICE RELEASE 11.0 .......................................................... 16 4.3. PRODUCT COMPONENTS ................................................................................................................................. 17 4.4. AVAYA IP OFFICE PLATFORM DEPLOYMENT OPTIONS ................................................................................... 18 4.4.1. IP Office IP500 Version 2 (IP500 V2) Control Unit (not virtualized) ............................................................. 19 4.4.2. Server Appliance ................................................................................................................................ 19 4.4.3. Virtualized Environment ..................................................................................................................... 20 4.4.4. Cloud 21 4.4.5. Supported Deployment Options by Application ............................................................................................ 21 4.5. CUSTOMER PRESENTATION ............................................................................................................................. 22 5. FEATURE DESCRIPTIONS .......................................................................................................... 22 5.1. KEY FEATURES ................................................................................................................................................ 22 5.1.1. Avaya Call Reporting .......................................................................................................................... 22 5.1.2. IP Office Integrated Contact Reporter (ICR): Not Available with IP Office R11 ................................................... 27 5.1.3. Media Manager ................................................................................................................................. 27 5.1.4. Avaya Equinox™ client introduction ....................................................................................................... 33 5.1.5. Avaya Equinox™ client Shared Control .................................................................................................. 39 5.1.6. Avaya Spaces User Sync (FP4) .............................................................................................................. 40 5.1.7. Client SDK ...................................................................................................................................... 40 5.1.8. IP Office Web Client ........................................................................................................................... 40 5.1.9. Avaya Vantage on IP Office ................................................................................................................