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User Guide for Avaya Scopia® Mobile Version 8.3, May Guide Is Made Either by Avaya Inc

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User Guide for Avaya Scopia® Mobile Version 8.3, May Guide Is Made Either by Avaya Inc User Guide for Avaya Scopia® Mobile Version 8.3 For Solution 8.3 May 2014 © 2000-2014 Avaya Inc. All intellectual property rights in person of such revisions or changes. Avaya Inc may this publication are owned by Avaya Inc. and are make improvements or changes in the product(s) and/or protected by United States copyright laws, other the program(s) described in this documentation at any applicable copyright laws and international treaty time. provisions. Avaya Inc. retains all rights not expressly If there is any software on removable media described in granted. this publication, it is furnished under a license agreement All product and company names herein may be included with the product as a separate document. If you trademarks of their registered owners. are unable to locate a copy, please contact Avaya Inc This publication is AVAYA Confidential & Proprietary. and a copy will be provided to you. Use pursuant to your signed agreement or Avaya policy. Unless otherwise indicated, Avaya registered trademarks No part of this publication may be reproduced in any are registered in the United States and other territories. form whatsoever or used to make any derivative work All registered trademarks recognized. without prior written approval by Avaya Inc. For further information contact Avaya or your local No representation of warranties for fitness for any distributor or reseller. purpose other than what is specifically mentioned in this User Guide for Avaya Scopia® Mobile Version 8.3, May guide is made either by Avaya Inc. or its agents. 26, 2014 Avaya Inc. reserves the right to revise this publication http://support.avaya.com and make changes without obligation to notify any User Guide for Avaya Scopia® Mobile Version 8.3 Notices | 2 Table of Contents Chapter 1: About Scopia® Mobile Minimum Requirements for Scopia® Mobile .................................................................................................... 5 Chapter 2: Preparing for a Videoconference on Scopia® Mobile Customizing Scopia® Mobile ............................................................................................................................7 Logging in to Scopia® Mobile ........................................................................................................................... 9 Chapter 3: Participating in a Videoconference Using Scopia® Mobile Connecting to a Videoconference .................................................................................................................. 12 Modifying Videoconference Views ..................................................................................................................13 Personalizing your Videoconference Layout ......................................................................................13 Viewing Video and Presentation on your Tablet ................................................................................ 15 Switching between Video and Presentation on a Phone-sized Device ..............................................18 Personalizing a Participant's Videoconference Layout ...................................................................... 20 Inviting a Participant ....................................................................................................................................... 21 Moderating Media Connections ......................................................................................................................24 Muting your Microphone or Camera ...................................................................................................24 Pausing the Incoming Video Stream .................................................................................................. 26 Muting or Blocking Other Participants ................................................................................................ 26 Recording or Streaming a Videoconference in Scopia® Mobile ........................................................ 28 Sending DTMF in a Videconference ...............................................................................................................29 Ending a Videoconference ............................................................................................................................. 30 Disconnecting from a Videoconference ..............................................................................................30 Terminating a Videoconference ..........................................................................................................31 Chapter 4: Troubleshooting Collecting Log Files on iOS Devices .............................................................................................................. 33 Viewing Software Version and Call Statistics .................................................................................................34 User Guide for Avaya Scopia® Mobile Version 8.3 Table of Contents | 3 Glossary of Terms for Scopia® Solution User Guide for Avaya Scopia® Mobile Version 8.3 Table of Contents | 4 Chapter 1 | About Scopia® Mobile Scopia® Mobile is a free app for iOS and Android mobile devices which works in conjunction with Scopia® Desktop server to connect you to a videoconference or telepresence system. The small-screen phone version offers maximum portability, while the tablet version takes advantage of the larger screen. Scopia® Mobile offers secure videoconferencing through SRTP and offers high quality video through the use of several advanced technologies: • H.264 High Profile is a standard for compressing video by up to 25% over the H.264 Baseline Profile, enabling high definition calls to be held over lower call speeds. It requires both sides of the transmission (sending and receiving endpoints) to support this protocol. • SVC extends the H.264 codec standard to dramatically increase error resiliency and video quality without the need for higher bandwidth. • Forward Error Correction (FEC) is a proactive method of sending redundant information in the video stream to preempt quality degradation. You can use Scopia® Mobile either as a registered user having full access to its functionality or as a guest user who can participate in videoconferences. See the table below for information about features available for registered users and guest users. Table 1: Scopia® Mobile functionalities What you can do As a registered user As a guest Own a virtual room Yes Sign in from the mobile client Yes Create instant videoconference Yes See the participant list, moderate the videoconference, invite Yes other participants Join a videoconference already in progress Yes Yes Send or receive audio and video, and receive the presentation Yes Yes To become a registered Scopia® Mobile user, ask your system administrator to assign a virtual room to you. Minimum Requirements for Scopia® Mobile This section details the minimum requirements of the mobile device to support this version of Scopia® Mobile. User Guide for Avaya Scopia® Mobile Version 8.3 About Scopia® Mobile | 5 iOS Devices Andriod Devices Minimum CPU requirements - ARM v7 processor Dual Core CPU 1GHz Minimum OS requirements iOS 5.1.1 or later Android 2.3 (Gingerbread) Supported devices iPhone 4 and later Samsung Galaxy S2, S3, S4 and iPod Touch fourth generation or S5 later Nexus iPad (all versions) HTC OneX, Sensation iPad Mini (all versions) Motorola Razr, Atrix Samsung Galaxy Tab 10.1, 8.9, Galaxy Tab 2 10.1, Galaxy Tab 3 7.0 Samsung Galaxy Note 3 Asus Transformer Prime Important: Scopia® Mobile is optimized to run on devices with ARM processors. It does not support devices with an Intel Atom processor. User Guide for Avaya Scopia® Mobile Version 8.3 About Scopia® Mobile | 6 Chapter 2 | Preparing for a Videoconference on Scopia® Mobile These topics describe procedures you can typically perform on mobile devices before connecting to a videoconference. Navigation • Customizing Scopia® Mobile on page 7 • Logging in to Scopia® Mobile on page 9 Customizing Scopia® Mobile About this task Customize Scopia® Mobile to enter the name others will see in their videoconference window, and determine default settings like video resolution, or enabling the microphone and camera automatically. Procedure 1. Download Scopia® Mobile for free from the Apple App Store or from Google Play. The installation is standard like all other apps. 2. Access your profile settings as follows: • From an iOS mobile device, tap Settings > Scopia. • From an Android mobile device, tap to open the application, and then tap Options in the application toolbar. Important: On older Android mobile devices, you might need to access your profile settings from the Properties menu. User Guide for Avaya Scopia® Mobile Version 8.3 Preparing for a Videoconference on Scopia® Mobile | 7 Figure 1: Scopia® Mobile settings 3. Modify the settings as necessary (Table 2: Modifying your Scopia® Mobile profile settings on page 9). Important: Not all fields are on both the iOS and Android mobile devices. For example, Demo Mode is not available on Android, while Participant Name is not available on iOS. User Guide for Avaya Scopia® Mobile Version 8.3 Preparing for a Videoconference on Scopia® Mobile | 8 Table 2: Modifying your Scopia® Mobile profile settings Field Description Server Address Enter the Scopia® Desktop server address. This is mandatory for login. Contact your system administrator for your organization's server address. The server address can be: • an IP address (for example,123.456.789.1) • a DNS name (for
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