Waste Walk in Serology Lab at Horizon's Sjrh Finds Savings
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‘IT WAS LIKE AN OLD Staying Healthy As EVERYBODY WOn’ NEWCOMER You Age Miramichi staff boost New environment leaves A helpful guide for your senior Issue No. 17, Vol. 4 Hockeyville bid RN in awe patients and clients June 2019 Page 7 Page 10 Page 11 HorizonSTAR A publication for the staff of Horizon Health Network WASTE WALK IN SEROLOGY LAB AT HORIZOn’S SJRH FINDS SAVINGS THROUGH SMALL CHANGE Page 19 Meet the winners of the 2019 Quality Quest Awards! Page 16 Top 10: The health care professions that inspire you Page 17 Contents 5 6 7 8 9 10 11 12 Physician completes LPN stands for more than Miramichi staff boost Employee rescues boy Horizon joins Marathon of Physician earns national Staying Healthy Horizon’s Recognition Critical Care Licensed Practical Nurse Renous Kraft Hockeyville bid from dog attack Hope Cancer Centres designation As You Age Month – another great Echocardiography exam success Proud Canadian, 30 years Detox Unit art inspired by COPD Testing available in An Old Newcomer Patient Safety Incident in the making clients’ recovery journeys Eastern Charlotte County Management Training 13 14 15 16 17 18 19 20 Successful Harm #ResearchAtHorizon: Bikes Miramichi Hospital Auxiliary 2019 Quality Quest Top 10: Health care Active Offer Every Day: Finding savings through Work smarter, not Reduction Symposium N’ Trikes program gives celebrated for 100 years Award winners professions that inspire Patient and family centred small changes harder. Time to get youth freedom to play of care care in action waste walking. UNB researchers exploring Horizon, Vitalité sign weight gain stigma MOU with First Nations communities This magazine is published by Horizon Health Network’s Communications In Every Issue On our cover: Department, and is distributed free of charge to Horizon staff, physicians Message from CEO Tammy Mahaney, a medical lab and volunteers. A French version can be found online at fr.horizonnb.ca. Editor’s Note technologist is photographed in Editor: GinaBeth Roberts Colleagues’ Corner the Microbiology Department’s Design and layout: Hudson Creative Agency Look Who’s Shining Serology Lab at Horizon’s Top 10 Printed by: Advocate Printing Saint John Regional Hospital Please send comments and/or story ideas to [email protected]. in May. Colleagues Corner Horizon physician completes Critical Care Echocardiography examination Dr. Maen Alqdah, a Respirology and Intensive the test; by the next day, the decisions that Care Specialist and director of Respiratory Care you’ve made based on your finding would Services at Horizon’s The Moncton Hospital have made a big difference,” he explained. recently successfully completed his Critical “If you wait until the next day, things could Care Echocardiography board examination. have changed because the heart and the cardiovascular system’s response to illness are This is the first examination delivered by the continuously changing so you need to capture American National Board of Echocardiography it continuously.” (NBE) in this new branch of medicine. There is Dear Staff, Physicians and Volunteers, A welcome note no equivalent Board in Canada, and the NBE Dr. Alqdah can also interpret images when an As I write this I have spent the last few weeks traveling around to many Horizon from the editor is recognized by multiple associations and Echocardiography technician is not available, facilities to meet with staff and discuss what’s next for our organization. societies in Canada. which allows for a quicker treatment of Currently we are in the early stages of developing our new strategic plan, and patient. Images are also stored and shared for Welcome to the 17th edition of the Horizon Star! Dr. Alqdah has worked in the Intensive Care I’ve already received great feedback from staff, physicians and community comparison and reference in future cases. Unit (ICU) for 12 years, taking care of the members. I am so happy and proud to share with you the Horizon Star has won a Canadian Public Relations Society (CPRS) Award of hospital’s most critically-ill patients. In the last He will soon work with a new transesophageal It’s imperative that I hear from you, as you are the staff on the frontlines serving Excellence for Best Internal Publication. decade, he said, ultrasound has become a very ultrasound probe, which will treat patients our communities. I hope you will continue to share your ideas and your honest important tool for physicians in the ICU. Dr. Maen Alqdah is photographed in his office in the I learned of this news just days before my deadline to write my perspectives when the consultation process Professional Arts Building in Moncton in May. Editor’s Note, which has given me some time to reflect on this “It’s almost replacing the stethoscope,” he said. formally begins for the new strategic plan. You honour. will have an opportunity to engage in a variety This certification and training will allow when physicians and technicians can’t see of ways including larger meetings with me and I share this award with so many people. My Communications him to perform Advanced Critical Care through their chest wall because of trauma. our Board chair, as well as smaller meetings colleagues contribute stories to every issue and many help Echocardiography — ultrasound of the heart — Dr. Alqdah is one of only a few physicians in 4 with your manager and through an online review and edit the publication in full, and our Translation team on patients of all ages. These ultrasounds can 5 4 Canada to complete this examination, and 5 platform on our website. does an impeccable job bringing the stories to life in French. be performed every one to two hours to see may be in the only one in Atlantic Canada. I could also not do without the graphic designers who turn all how a patient’s health is progressing, and to This province and across Canada recognizes of our words and photos into pages that are visually interesting flag and manage issues immediately. He’ll work with colleagues in Critical Care and there is a nursing shortage. I realize there are and cohesive. And our volunteers, who have helped make the Emergency Departments who are interested shortages for other health care professions “This has a huge impact,” said Dr. Alqdah. “The print distribution in all our regional hospitals possible. And our in learning more about Advanced Critical Care as well. Please know that Horizon’s Human point of care ultrasound is most important to printing partner, Advocate. Echocardiography, which will advance the Resources team is working around the clock to be done at the time you need it most.” diagnostic abilities of the hospital’s Critical recruit staff to ensure patient and client care And I definitely could not do it without all of you. “If you have a sick patient the middle of Care team and ultimately provide better isn’t negatively affected. The Horizon Star was a direct result of your feedback: Only a few The ultrasound used in Advanced Critical Care the night, that’s the time you need to do Echocardiography. years ago we heard from you that Horizon needed to improve patient care and outcomes. However, I believe strongly that recruitment internal communications. To figure out how to do that, we alone is not the answer to all of our health held focus groups with many frontline employees, developed care woes. We need to change the way we an Internal Communications Framework and implemented do things in this province, particularly in the Karen McGrath Training supports Horizon’s patient safety incident management process President and CEO recommendations from that framework, including four related to way we provide community care. We need to our internal newsletter. In late March, Horizon’s Quality, Patient Safety the last decade,” said Lauza Saulnier, Regional identify gaps and find efficiencies across our organization. You were immediately engaged in the redevelopment process, as and Risk Management Services attended an Director, Quality & Patient Safety. education session given by Carolyn Hoffman, Delivering health care services in New Brunswick isn’t going to get any easier; you were asked to submit names for the newsletter. We received Currently, Quality, Patient Safety and Risk President and CEO of the Institute for Safe in fact it will become more challenging as our population ages. Our more than 100 submissions from staff and physicians from 13 Management Services are leading a Patient Medication Practices Canada (ISMP Canada). province simply can’t afford an abundance of new buildings and shiny new different facilities across Horizon. Ultimately, the Horizon Star Safety Incident Management Project to ISMP Canada is a non-profit organization equipment. We can’t simply do what we’ve always done, because it’s the way was chosen. further align Horizon’s processes with ISMP’s dedicated to the development and promotion it was done in the past. We need to do things differently. We need to start by You told us that you didn’t want a newsletter that only generated report recommendations, recent legislative of safe medication practices. addressing the actual determinants of health. awareness of corporate messages and rehashed press releases; and regulatory changes, and best practices It’s important that we develop Horizon’s strategic plan and involve our staff you wanted to see yourselves and people you work with in the Horizon invited this global leader in patient followed in other Canadian health authorities. pages of the publication. That’s why we developed recurring safety to provide a customized Incident and stakeholders in doing so. We need everyone involved to feel a part of our The team’s training session with ISMP Canada features Look Who’s Shining, which showcases the work of Horizon Analysis Workshop to help build Horizon’s strategic plan and believe in it, to be successful.