Preparing clean hands synergy for for an mci save lives safety ‘The ED team made us all Why washing your hands can be the Horizon participates in emergency Issue No. 14, Vol. 3 proud that day’ most important thing you do today response training exercise November 2018 Page 8 Page 9 Page 12 HorizonSTAR A publication for the staff of

‘if it wasn’t for this , we wouldn’t have HAD the outcome we did’ In recognition of World Prematurity Day, one family shares how a Horizon team provided strength and support Page 5

Meet the 2018 Distinction in Nursing Award winners Page 9 Horizon partnership set to put N.B. on map as “world leader” in breath-based diagnostics Page 14 Contents 5 6 7 8 9 10 11 12 ‘If it wasn’t for this Retiring nurse looks One Horizon employee takes SJRH ED team Nurses recognized at 2018 chief recognized Speech-language Emergency response hospital, we wouldn’t back at long career to the ice to represent N.B. recognized for Award of Distinction in for mental health pathologists recognized training highlights have had the outcome preparedness for major Nursing contributions for expertise cooperation we did‘ URVH trio celebrate incident milestone Clean hands save lives! nurse manager named president

13 14 15 16 17 18 19 Program supports URV Study poised to put Horizon SMHF exceeds $100k Healthy aging: Top 10: Graduation Hello / Bonjour: What do Performance Excellence: Horizon is Accredited by cancer survivors to on map as ‘world leader’ in campaign goal Zoomers on the Go photos shared you think about the Active How a waste walk Accreditation Stay Strong breath-based diagnostics wins prestigious Offer? improved outcomes in URV URVH Walk of Life raises award $10k for cardiac rehab

This magazine is published by Horizon Health Network’s Communications In Every Issue On our cover: Department, and is distributed free of charge to Horizon staff, physicians Message from CEO and volunteers. A French version can be found online at fr.horizonnb.ca. Editor’s Note Alexi Cormier, 4, Editor: GinaBeth Roberts Colleagues’ Corner is photographed Design and layout: Hudson Creative Agency Look Who’s Shining at Horizon’s Top 10 Printed by: Advocate Printing The Please send comments and/or story ideas to [email protected]. in late October. ‘If it wasn’t for this hospital, we wouldn’t have had the outcome we did’ As four-year-old Alexi Cormier pushes his baby Jennifer and Jean-Philippe Cormier, of sister’s stroller around Horizon’s The Moncton Grand-Digue, with their children Alexi, 4, Hospital (TMH), barely tall enough to reach the and Malika, almost one, at Horizon’s The handles, one thing is clear: he’s got this. Moncton Hospital. Alexi was born at 24 weeks, and the family is recognizing the Another thing is too: he’s completely happy in care of his health care team this World his surroundings. Prematurity Day. “He’s always been so comfortable coming into importance of hand hygiene and made this hospital,” his mom, Jennifer said. “There’s sure they knew their son’s file so they never a tantrum. He’s always happy to come didn’t have to repeat information to see everybody that’s cared for him.” each of his health care providers over and over again. Dear Staff and Physicians, A welcome note “It’s funny,” his dad, Jean-Philippe said, “because they’re almost like friends.” “For me, honestly, if I didn’t have It’s hard to believe 2018 is almost over! their support I probably would from the editor Alexi has always been stubborn, says his have gone crazy. It’s not a normal Once again Horizon has a lot to be proud of this year. Accreditation is a huge parents, and this personality trait is one of Welcome to the 14th edition of the Horizon Star! situation,” said Jennifer. accomplishment, and one that I hope you took the time to pat yourself on the the things his parents’ credit with helping back to congratulate yourself for! Accreditation signals to our health care peers, our I’m a big fan of podcasts, and I recently listened to one him survive and grow since being born at 24 It was these people that instilled in patients/clients and their families that they that focused on the “work” behind the Duke and weeks – 16 weeks premature. their son a fighting spirit. can expect to receive quality care across Duchess of Sussex’s Royal Tour of Australia and other But the main thing, they say, is the care he “Starting at birth, he was really all of our Horizon sites. Commonwealth countries. received during his 99 days in hospital and the before being transferred to the IWK Health stubborn,” Jennifer said. four years of care since then. Centre. They said they received amazing care Of course our other big achievement Even though I don’t plan on organizing such a large-scale “He was a fighter,” Jean-Philippe said. event any time soon, hearing about all the steps and Surprise and distress at the Halifax hospital, especially when their is Horizon’s 10 year anniversary. Many son was in critical condition, but they were Now, he’s as active as any four-year-old, and setbacks, checklists and chores that go into the tour made In early fall 2014, Jennifer and Jean-Philippe, of you said it seems like just yesterday grateful to be returning to a place that “felt like enjoys pulling and pushing anything with you were brought together as one, but me think about the all work we put in every day before a of Grand-Digue were expecting their first child. 4 new clinic is unveiled, a research paper is published or an home” as soon as he was cleared. wheels and loves music very much. 5 4 in actuality you have been working “Everything was going fabulously, everything was 5 innovative surgery is performed. “We couldn’t wait to get back here,” Jean- World Prematurity Day together for a full decade. One of the most going great,” she said. “I had no sickness. Philippe said. The Cormiers, whose 11-month-old girl, Malika meaningful memories I have from our 10 Sometimes this work is gritty (and certainly not always Everything was right, what it was supposed to be.” was born at full term, said having a premature year celebration was when an employee pretty), and oftentimes this work doesn’t pan out like From the way his NNICU team cared for his In an instant, however, everything was not baby, especially after a healthy pregnancy, said it was the first time they truly felt we thought (or want) it to. I’m sure you’ve had a couple fragile skin to the ‘Welcome Back’ sign on the right. Jennifer was working in Riverview and changed their lives. they were part of One Horizon. I hope of projects like this: You put your heart and soul (not to door when they returned from Halifax, it was thought her water broke. On the advice of a the sentiment of being One Horizon has mention major investments of time and energy and the the little things, Jean-Philippe said, that made “I used to be the type to try and plan physician, she drove herself to TMH, and took clicked for most of you by now, because related stress) into projects, only to have them go off track all the difference. everything as far as career, family, but it made the elevator to the Labour and Birth unit on that’s what we are: many important parts by some unsuspecting barrier. me realize you can plan everything you want, the second floor. When they left the hospital, 99 days later, working together to deliver quality care for but everything can change like this (snaps These things used to be a major source of frustration for Alexi was five pounds and six ounces. New Brunswickers. There, she learned her water had broke. fingers),” Jean-Philippe said. Karen McGrath, me – and they still are. But I have been trying to concentrate An amazing health care team on celebrating small victories and promoting quick wins “I was only six months pregnant. I thought it They’re hesitant to give advice to other parents, As I travel across Horizon (as you read this President and CEO There are many people who helped care for during the “work” process, which has given me a new wasn’t possible,” she recalls. as every child is different. They recognize while I will be finishing up my fourth CEO tour), Alexi, and their family, along the way, and the perspective on working towards a goal. they had a really good outcome, it’s not always I have met so many incredible leaders in our organization. There is a wealth of At this time, she was so in shock that she was Cormiers were amazed by the connection and leadership talent within Horizon, which is why I am confident the future of health like that. As you read stories in this issue I hope you think about all only concerned about getting back to work; seamless continuum of care between them all. care delivery for New Brunswickers is bright. her health care providers soon told her that “They call it a roller coaster ride. It’s probably the work behind them. At the beginning of her pregnancy, Jennifer was not going to happen. the worst roller coaster ride I’ve ever been was followed by obstetrician-gynecologist As with any CEO tour I enjoy the opportunity to find out what’s on your mind. I There’s a story about a long-term research project that’s on. But you just have to hang on, one day at a She called her husband, and they were briefed (OBGYN) Dr. Karen Desrosiers, then by hope you like these sessions as much as I do. I enjoyed sharing the research with changing the face of lung cancer diagnosis in time, and try to support each other as a couple, on possible complications, no matter if it was OBGYN Dr. Lise Gagnon when Dr. Desrosiers you about what members of the public believe is a Horizon responsibility, and what (page 14), and there are snippets from your colleagues too,” he said. “There were some days she was days or months before she had her baby. was on vacation. Dr. Ken Gillespie was the isn’t. I also hope that I clarified any uncertainties that you may have had. At the end about their feelings of pride around reaching their stronger than me and she would pull me back OBGYN on call when she went into labour and of the day, we’re all part of a big system that needs to work together to support New educational goals on graduation day (page 17). “We knew there was a lot of risk involved,” up, and it was some days it was the opposite.” performed her emergency C-section. When Brunswickers live healthy lives. Jean-Philippe said. “In a way, that was good There’s an incredible story on how Horizon staff helped Alexi was born, Dr. Mahamadou Chaibou was World Prematurity Day is Nov. 17, and the for us because it painted the picture.” With the holidays nearly upon us, I hope you all take the time to reflect on the a little boy who was born prematurely (page 5), and one on call and cared for him during the first few Cormiers’ story of strength and support is important year we had. Now more than ever we are One Horizon with 10 years of physician’s work to advocate for mental health research, Four days later, Jennifer went into labour and hours. While in the NNICU, Alexi was cared for common in NNICUs around the world as one in working together in our review mirror and a clear Horizon in the future. Sure we treatment, and awareness within New Brunswick (page 10). their baby’s heart rate was dropping; Jennifer by neonatologists Dr. Rody Canning and Dr. 10 babies is born prematurely. needed an emergency C-section. Marc Blayney. have our challenges, but I know we can work together to find solutions. As always, it’s an honour to share your stories, and I hope “As a NNICU nurse, it is a privilege to care for you’ll continue to reach me at [email protected] On Oct.24, Alexi was born, weighing one There were the nurses who became friends and watch these tiny fighters and their families As always I hope you take the time to enjoy the upcoming holiday season and spend with new ideas. pound and five ounces. (and Alexi’s honorary “tantes” (aunts)), the grow,” said Stephanie Cormier, Clinical Lead it with friends and family. NNICU ward clerk and EVS workers who Nurse, NNICU, TMH. “Our team is passionate He was in “distress,” and the first 24 hours always checked in with a friendly hello and about delivering the best care through this in the hospital’s Neonatal Sincerely, kept the unit clean and safe. difficult journey. We partner with our parents (NNICU) were critical; he needed an intubation through many ups and downs of the NNICU tube to help him breathe. He was stabilized, There were the social workers and psychologists stay. Parents open their hearts and trust us to but on a ventilator for the next eight weeks. who provided guidance and mental health provide optimal care. They become part of our Happy reading, support, and the speech and hearing, “It was a long journey,” his dad said. “Those family and we become part of theirs.” Karen McGrath GinaBeth Roberts physiotherapy and occupational staff eight weeks were tough.” President and CEO that’ve provided care since Alexi left the Horizon is proud of the care its neonatal units “Everything that could have went wrong, went hospital. and health care teams across the organization wrong,” his mom said. “But he overcame provide to premature babies and their families. It was all these people who helped Alexi – and everything, really.” his parents – overcome the unknown. It was From Alexi, in his first language: Merci. The family spent a couple weeks at TMH these people who taught them about the

Colleagues Corner Retiring nurse looks back at long career in Active at any age: Horizon employee addictions and mental health takes to the ice to represent N.B. Anne French has Seniors from across the country gathered had graduated high school together from thought was to shy away from the experience, been a Registered in Saint John in August to participate in the Charlottetown Rural (in ) but instead, she told herself: Nurse with Canada 55+ Games. The games occur every in 1974. Addictions and two years and this year, New Brunswick hosted “You are 61 years old, no one is ever going to Mental Health in more than 1,500 participants for a week of The team played four games total, taking to the ask you again to play a sport to represent your Saint John for the friendly competition. ice against Ontario, Quebec and Prince Edward province, just go for it. Don’t think of all the majority of her Island. They only scored one goal in the four reasons you shouldn’t, just say yes.” 48-year career. Maureen Wallace, who works in discharge games, but they had had a whole lot of fun. planning at Horizon’s The Moncton Hospital, Her advice to others who may be contemplating was a member of the women’s hockey team. “We celebrated our one goal as if it were a late, but competitive, sporting adventure? The 48th Year of a gold medal,” Maureen said. Team New Service milestone Maureen has been active her whole life, but “When opportunities present themselves, just it wasn’t until years of sitting through her Brunswick ended up winning the spirit award for is something that the Games. grab them,” she said. “If there is something few reach, and children’s hockey games that she decided to you’ve always really wanted to do, don’t ever with reaching this try her hand at hockey. “I would do it again in a heartbeat,” said think you’re too old to start. You might not milestone – and Anne French is retiring after a “I only started playing hockey at 47,” said the Maureen. “It was really fun.” Maureen’s initial become a pro, but you can still enjoy it.” before her 70th 48-year career as a Registered 61-year old. “I’d always loved it and had been birthday – Anne Nurse with Addictions and skating since I was a kid, but it wasn’t until Mental Health in Saint John. decided it was a bunch of women sitting around the rink time to leave. watching our kids play thought: wouldn’t it be fun for us to play?” After graduating from the Halifax Infirmary 6 she moved to Saint John with her then The women got together 14 years ago and 77 husband Charles Fawcett in 1970. She then started a recreational hockey league in began her nursing career in the operating Moncton, the Mother Puckers. Since then, room (OR) at the St. Joseph’s Hospital. they have grown from two to four teams and play every Thursday night. Maureen is the As a self-described people person the OR captain of the blue team and noted quite a few was not a great fit, so when the opportunity Horizon employees have played in the league. Anne’s son, Mark Fawcett, is an Olympic snowboarder. The two are photographed at the Team New Brunswick Women’s Hockey team at the Canada 55+ Games to work at the Provincial Hospital (now New Brunswick Sports Hall of Fame Induction Ceremony in 2007. CentraCare) became available, she jumped For the last couple years, Maureen has been opening ceremonies sporting their Team NB t-shirts. at the opportunity. From there she never “Seeing the advancements in mental health more holistic. More and more we’re doing a the oldest player in the league. When the call looked back and has been caring for clients has been both rewarding and wonderful to better job at looking at the entire person.” came in from Saint John looking for players for Volunteer trio at URVH celebrates a milestone of one of their own with mental health challenges since 1971. see,” she said. “For far too long mental health Team New Brunswick’s 55+ women’s team, She worked at the Provincial Hospital until issues were kept in the dark leaving many Anne’s primary role is to administer injectable teammates recommended her for the role. Peter Jones, Marilyn Rose and Debbie Taylor 1973 and the remainder of her career has people to suffer in silence and not receive the medication, which allows her to see her have volunteered together with Horizon’s “When the call came from Team NB I thought, been with the Saint John Mental Health and treatment they need. Today people are much clients on daily, weekly, or monthly basis. For Upper River Valley Hospital’s Greeter Program ‘Well, I’m not good enough’,” said Maureen. Addictions office. more open and the care we provide is much many of her clients she sees them over many since its very beginnings. “I’m so glad I didn’t listen to that voice.” years and has been able to see their mental In fact, they were among the very first health improve. Her colleagues were excited for her and volunteers to welcome patients into the hospital wanted to do whatever they could to help the day its doors opened in November 2007. Looking back on her 48-year career she has accommodate her schedule. a lot to be proud of and has touched many “We were scared to death that first day,” said people in the Saint John area. When she met with her new team, she quickly Marilyn. “But we got through it just fine.” realized she and new teammate, Barb Murphy, Volunteers Marilyn, Peter and Debbie (pictured from However if you ask her what her proudest life They call themselves an unlikely trio, but left to right, front row) have been volunteering together achievement is, she would quickly tell you through volunteering have formed a bond and for more than 11 years and have formed a special bond. that it’s her son, Olympic snowboarder Mark friendship over the past 11 years. With them is Shelly Hubbert, coordinator of Volunteer Fawcett. Mark competed in the 1998 and Resources and Auxiliary & Alumnae Relations at 2002 Winter Olympics and who has been, “We’re not a crew you would think to put Horizon’s Upper River Valley Hospital. and continues to be, a trailblazer in the sport. together. We kind of looked at each other, laughed and it went from there,” said Debbie. 90th birthday. The group always celebrates “Recognizing my son had such a strong passion “Now, I wouldn’t volunteer with anyone else. birthdays and holidays by exchanging cards for something at a young age was amazing,” Peter is a blast, he knows every corner of this and sweets made by Marilyn. hospital and he knows all the rules.” she said. “From there his father and I made Peter hopes to continue volunteering for the the decision to fully support his dream.” Each of them said the laughter they share next few years. He enjoys the friendship and is what makes their volunteer experience having a good laugh every time he comes in Anne will be retiring in December 2018 and memorable. “We get along so well together, we for a shift. will not be renewing her nursing licence. She know what each other thinks,” added Marilyn. looks forward to volunteering with her church The Greeter Program sees volunteers welcome and spending winters in British Columbia In September, Marilyn and Debbie, along and direct patients and visitors as they enter on the ski hill with her son and 12-year-old Maureen Wallace on the ice in Saint John as a member with Shelly Hubbert, Horizon’s coordinator various hospital areas and provide assistance Olympic snowboard Mark Fawcett, shows his skills on the hill. His mother, Anne French, granddaughter Phoebe. of New Brunswick Women’s Hockey team at the of Volunteer Resources and Auxiliary and to individuals and ease their fears and an addictions and mental health nurse with Horizon, says he’s her proudest life achievement. Canada 55+ Games. Alumnae Relations, helped Peter celebrate his anxieties during their hospital visit.

Want to tell your colleagues about the services you provide for patients and staff throughout Horizon? Look Who’s Shining! Know someone who’s accomplished something outstanding outside the workplace? Nominate a Email [email protected]. colleague, peer or volunteer for this feature by emailing [email protected]. SJRH ED team recognized for being Nurses recognized at 2018 Award of Distinction prepared for major incident in Nursing ceremonies On Thanksgiving Monday, much of Saint John Horizon’s Nursing Quality and Professionalism Committee launched its The recipients were recognized for their contributions towards nursing stood still, in awe of a black plume of smoke new Awards of Distinction in Nursing in June 2018. professionalism, as well as for their excellence in nursing practice in the that hung over the city. areas of leadership, clinical practice, mentorship and nursing novice. The committee received 43 submissions from across Horizon, and in However, the staff of Horizon’s Saint John October, 14 award recipients were formally recognized in a series of Congratulations to the Regional Hospital (SJRH) Emergency recognition events at five facilities. 2018 Award of Distinction in Nursing recipients! Department was not among them; instead, they raced into action, preparing for the worst.

News travelled quickly, too: there had been an explosion at the Irving Oil refinery, which was later confirmed to be caused by a malfunction in a diesel unit.

Lori Lavric is the Administrative Director of the Emergency and Ambulatory Care Program at the SJRH, and was the director on- call at the time of the incident. From left: Karen McGrath, Horizon’s President and CEO; Geri Geldart, Chief Nursing From left: Geri Geldart, Horizon’s Chief Nursing Officer and VP Clinical Services, and She received a call at approximately 10:34 a.m. Officer and VP Clinical Services; and recipients Merita MacMillan, RN (Leadership); recipients Alice Harding, RN (Clinical Practice); Gwen Stevenson, RN (Mentorship); from the nursing supervisor, and quickly headed Michelle Watling, RN (Mentorship); Stuart Keoughan, LPN (Clinical Practice); Marilyn Anita Lawton, RN (Leadership); and Nicole Tupper, executive director, Horizon’s Dr. Underhill, executive director, Miramichi Regional Hospital, and Jacqueline Gordon, Everett Chalmers Regional Hospital at the awards presentation on Oct. 3. to the hospital. She asked that the emergency Regional Director of Nursing Practice at the Miramichi awards presentation on Oct. 2. fan out list be activated. It was reported 8 ambulances had been dispatched to the scene, 9 but at that point there had been no confirmed casualties. Front, centre, from left: registered nurse Nicole Bustin and Janice Murray, nurse manager and lead RN, Emergency Department (ED) at Horizon’s Saint John Regional Hospital. First row, from left: Liam Walsh, ED pharmacist, and registered nurses Simon Richard, Ashley Stuart, Melanie Dupuis-Robichaud, Rosemary Skodje, Holly Jones and Due to the magnitude of the explosion and the Sonja Skodje. Second row, from left: registered nurses Jennifer Loughery, Sandra McCavour, Jennifer Billingsley, number of people who work at the refinery Sarah Guitard, Sarah Comeau, Rae Tremblay, Laurel Webster, Samantha Tabor and Tamara Cosman. Third row, from and the type of work they do, the potential for left: registered nurses Julie Crawford, Stuart Weir, Sheri Fournier, Alison Guimond, Catherine Little and Victoria a mass casualty incident (MCI) was high and a Crilley. Back row, from left: registered nurses Doug Anderson, Cathy Girard, Eric Lesser, Blair Doull, Code Orange was activated. Traci Surette, Amy Westfield and Katie Gowlett.

By the time she arrived on site, the “fan-out” had admitted patients, including two for intensive five patients from the incident, none of which been activated for the emergency department, care, were immediately moved to the nursing were critically ill or injured. From left: Geri Geldart, Horizon’s From left: Geri Geldart, Horizon’s Chief Nursing Officer and VP Clinical From left: Geri Geldart, Horizon’s Chief Nursing Officer Chief Nursing Officer and VP Clinical Service and recipients, Marilyn Babineau, RN (Leadership); Tammy and VP Clinical Service, and recipients Olive Steeves and in under an hour, an additional 14 units to make way for any casualties. Services, recipient Daphne McKinney, Garnett, LPN (Mentorship); Denise Nicholson; RN (Clinical Practice); Babineau, RN (Leadership); Kay Blackier, RN (Clinical emergency physicians, and 36 staff members, “However, the potential was there, and what LPN (Clinical Practice), and Denise Gray, and Nancy Parker, executive director, Horizon’s The Moncton Hospital Practice); and Brenda Kinney, executive director, including 27 nurses, four registration clerks, All rooms in the trauma pod were cleared was the most incredible thing was watching nurse manager, Upper River Valley at the Moncton awards presentation on Oct. 10. Horizon’s Saint John Regional Hospital, at the Saint three porters and two ward clerks had joined and teams of one physician, one respiratory the response from the staff,” Lori said. “We Hospital, at the Upper River Valley John awards presentation on Oct. 12. Missing from the emergency department team at the ready. therapist, two RNs and one LPN were at the were well prepared for receiving casualties in awards presentation on Oct. 5. photo are recipients Susan Morris, RN (Mentorship) ready with all the necessary equipment to large numbers at that point in time and I feel and Whitney Green, RN (Nursing Novice). It was already a busy day in the ED, with 10 receive and treat patients with major injuries. confident that the department would have boarded admissions in the department. The Throughout the day, the hospital received only managed that situation very, very well. The ED team made us all proud that day.” Clean Hands Save Lives! The Moncton Area Hand Hygiene committee techniques and the steps for ensuring clean Internal Medicine Programs and committee Despite the high level of stress, staff were calm recently hosted three days of hand hygiene hands. The committee also utilized this member. “From senior leadership to frontline and organized, thanks to the guidance of Nurse educational sessions in an effort to increase opportunity to promote the annual flu campaign. staff, we received comments including how Manager, Janice (Jan) Murray, she added. hand hygiene compliance within Horizon informative, engaging, and well organized the “We were overwhelmed with the positive facilities in the Moncton area. sessions were.” Three days later, “out of the blue,” the emergency feedback we received,” said Ruth Dunnett, team was surprised with a sweet thank you. Staff The campaign, “Clean Hands Save Lives,” Administrative Director, Ambulatory Care and The positive feedback will help fuel future from the bakery at Sobeys Lansdowne arrived included 18 sessions at The Moncton Hospital planning and encourage other areas to with a massive cake to present to the staff and (other facilities had access via video- recreate the sessions. All the information thank them for being there for their community. conferencing) where various speakers from provided at the sessions is readily available for Infection Prevention and Control and Employee staff at other Horizon facilities. “They were delightfully surprised,” said Lorie Setzke, Health shared the importance of hand hygiene. “Although this campaign involved numerous an emergency department RN. “In the nature The goal of the campaign was to increase hand meetings and took many, many hours to of the business that we’re in, we don’t always hygiene compliance. Hand hygiene is the single organize, it was well worth the effort,” said get a lot of that kind of recognition. It means a most important measure we all must do to Mary Woodworth, Infection Prevention and lot to them that someone went out and did this. Members of The Moncton Area Hand Hygiene committee prevent the spread of harmful germs and prevent from left: Ruth Dunnett, Administrative Director, Control Manager. “Our primary goal is to keep health care-associate infections. The key message Ambulatory Care and Internal Medicine Programs; our patients, staff and visitors safe.” As far as Lori and Lorie are aware, there are no from this campaign is that we all must make Maureen Dennis-LeBlanc, Infection Prevention and known ties between ED staff and Sobeys; the Horizon staff in every area and facility should hand hygiene part of our everyday practice. Control nurse; Marilyn Babineau, Workforce Wellness Front row, from left: Dr. Mobin Ataellahi, Sonja Skodje and Kate Gosson, registered nurses, two staff members act was “just a spontaneous gesture on their manager; Dr. Gordon Dow, Infectious Disease Specialist; be aware that clean hands save lives and put from Sobeys Lansdowne Bakery department. Middle row, from left: registered nurses Jennifer Billingsley and behalf.” And while treats are always a morale Through educational and informative Mary Woodworth, Infection Prevention and Control those words into action! Together, we can Catherine Little. Back row, from left: registered nurses JF Carpenter and Rosemary Skodje, licensed practical booster, it was the act of recognition that really presentations, videos and speeches, 1,018 staff manager; and Christine Cohoon, Infection Prevention make a difference and increase compliance to nurses Janice Eastwood and Deanne McKellar; and registered nurse Julie Crawford. touched their hearts. members were reminded of hand hygiene and Control nurse. help keep everyone healthy. A Humbling Experience: Psychiatry chief recognized Speech-language pathologists from across Horizon for contributions to mental health field recognized for their expertise Dr. Nachiketa Sinha, Chief of Psychiatry of Psychiatry with the Faculty at Horizon’s The Moncton Hospital, was of Medicine at Dalhousie recently celebrated by former Health Minister University, and the author of Benoit Bourque in Baie de Bouctouche for an internationally recognized his invaluable contributions as a passionate self-help book, Empowered and advocate for mental health research, treatment, Strong. and awareness within New Brunswick and across Canada. Dr. Nachiketa Sinha, centre, accepted his certification of honour from The intimate and private event, attended by Dr. Sanjay Siddhartha, from left, Hon. Ginette Petitpas Taylor, Federal Hon. Ginette Petitpas Taylor, Federal Minister Minister of Health, former New of Health, former Miramichi MLA Bill Fraser, and Brunswick Minister of Health Benoit Dr. Sanjay Siddhartha, a colleague and executive Bourque, and former Miramichi-Bay of the New Brunswick Psychiatric Association du Vin MLA Bill Fraser. (NBPA), also served as an acknowledgment of Dr. Sinha’s term as President of the Canadian Psychiatric Association (CPA), which came to Moncton endoscopy clinic nurse manager an end in September. named president of national society Dr. Sinha has been a practicing consultant “The only way I could do my job is to know psychiatrist in New Brunswick since 2006, and everything about the job,” she said. “I really has provided services at his clinic in Moncton need to know everything in order to help my since 2016. A fifth generation physician, staff. In learning and doing, I’m able to stay on From left, Darin Quinn, NBASLPA Past President, Sarah Feltmate, Paula Murray, left, receives her award from Cathy 10 Dr. Sinha always knew he’d pursue a career in top of new trends, equipment, and techniques.” Gloria Yachyshen, and Kari Clark, NBASLPA secretary. Cormier, Manager of Speech and Hearing at Horizon’s 111111 medicine and specialize in psychiatry. The Moncton Hospital. In September, Cathy was named president of Three staff members from Horizon Speech “I was always fascinated by psychiatry, but CSGNA at the national conference in Quebec and Hearing’s team were recently recognized what really drew me to the field was the City. As president, she leads the national board, a by their provincial association for the dedication overwhelming amount of misunderstanding group who set standards and best practices for GI to their profession and clinical excellence. The award is given to an SLP who demonstrates surrounding mental health,” said Dr. Sinha. “I nursing. She acts as the spokesperson for the group had a real desire to make change.” and speaks to members across the country. Gloria Yachyshen, a speech-language excellence in a specialized area of expertise, has pathologist (SLP) at Horizon’s Upper River “ This desire for change has guided Dr. Sinha’s Cathy Arnold Cormier is photographed in the Endoscopy “Being involved on a national level makes Valley Hospital (URVH), was presented with career, and serves as his inspiration for Clinic at Horizon’s The Moncton Hospital. She was me feel confident that our GI unit is being the New Brunswick Association of Speech- committed to ongoing professional development, actively initiating important changes to recently named President of the Canadian Society of well run,” said Cathy. “We’re following all the Language Pathologists and Audiologists Nurses and Associates (CSGNA). mental health delivery, such as providing standards and I think the unit is absolutely (NBASLPA) Margaret Christie Lifetime shows willingness to mentor colleagues, or culturally appropriate care to the province’s fabulous. Our patients love us, yes they are Achievement Award. The award acknowledges First Nations communities and playing an Cathy Arnold Cormier, endoscopy clinic sedated, but they love the staff.” her commitment to the profession, as exhibits an exceptional ability to apply knowledge integral role in the introduction of Supervised nurse manager at Horizon’s The Moncton demonstrated by her clinical expertise, Community Care, an integrated patient- Hospital, didn’t intend to become President Representing Horizon, New Brunswick and research, representation of the profession in centred and recovery-based approach to of the Canadian Society of Gastroenterology Atlantic Canada on a national level has its perks. the community, and contribution to public and experience to assist clients in reaching their treating mental illnesses in New Brunswick. Nurses and Associates (CSGNA). In fact, she awareness of communication disorders. didn’t even intend to work in management or “I have a bit of a competitive nature,” said optimum potential. “I strongly believe in access to appropriate gastroenterology (GI). But, she’s now been in GI Cathy. “I like going to these national events Gloria’s career took her from the Chaleur mental health care for everyone,” he said. for 13 years and is recognized across Canada as and saying, yes, we do that at Horizon. Some General Hospital in Bathurst, to schools and “Every person battling mental health issues an expert in the field. people think the Maritimes are behind the the Carleton Memorial Hospital before she has their own unique story and journey and times and outdated, so it’s really nice to be began working at URVH 28 years ago. Pathology. The annual award recognizes at Horizon’s The” Moncton Hospital, was they should all be treated with the same basic An adrenaline junkie at heart, Cathy began her able to compete on a national level.” an SLP who has demonstrated outstanding awarded the Clinical Excellence Award. The dignity and respect.” nursing career in the emergency department “From preschool speech and language, commitment to the supervision of students award is given to an SLP who demonstrates in the late 1980s. She pictured herself working Cathy has become an expert within Canada, to fluency and voice, to adult neurogenic as shown by their willingness to supervise excellence in a specialized area of expertise, Dr. Sinha’s commitment to collaborative mental in emergency medicine her entire career, and has been asked to speak nationally about communication and dysphagia, Gloria does students on a regular basis, their ability to has committed to ongoing professional health treatment also extends to his colleagues but when she was approached to try a casual GI, infection control and what nurses need to it all,” her nomination reads. “In addition provide comprehensive clinical experience development, shows willingness to mentor and profession as a whole thanks to his part in position in GI she decided to give it a shot. She be successful in endoscopy. to helping countless patients improve appropriate to the students’ abilities, and to colleagues, or exhibits an exceptional ability revitalizing the province’s psychiatry association. quickly realized it was an interesting, up-and- their ability to communicate and swallow, create an environment that fosters learning, to apply knowledge and experience to assist coming area. The future was in endoscopy: As president, Cathy’s goal is to increase Gloria has mentored many students and respect and open communication. clients in reaching their optimum potential. “Dr. Sinha is steering mental health treatment through minimally invasive procedures, she certification exam numbers. Nationally, new clinicians alike, setting an outstanding in the right direction,” says Dr. Siddhartha. could save patients’ lives. numbers have been low and she hopes to get example and standard of what it means to “Sarah spent immeasurable time demonstrating Paula specializes in pediatric feeding and “His work has changed the lives of so many enough nurses to write the exam to eliminate be an SLP.” and teaching me about compassion, advocacy, swallowing in the Neonatal Intensive Care people suffering from mental illnesses, and his After working some casual shifts in GI, the any chance it could be canceled. She has two and the importance of awareness and Unit, working with pediatricians, family vision has infused passion into his colleagues coordinator position became available and years to accomplish her goal. Gloria has served on the NBASLPA executive acceptance of client diversity,” said her student physicians, nurses, breastfeeding clinic, other and fellow members of the NBPA.” Cathy was encouraged to apply for that position council, and has been recognized for her nominator Danielle Scholten. “These skills speech-language pathologists and speech- by some of her colleagues. “The GI field is so technical and specific it many contributions to the profession. cannot be taught explicitly in the classroom language pathology students. In addition to his one-year term as President really comes in handy to have nurses with the but are critical to being an effective clinician, of the CPA, Dr. Sinha is a Board member “Luckily, as coordinator, I was 50 per cent knowledge they acquire through certification,” Sarah Feltmate, a speech-language and I am so thankful to have learned from Colleagues describe her as “highly competent, of the New Brunswick Medical Society, a manager and 50 per cent bedside,” said Cathy. said Cathy. “I never set out to be the President pathologist at Horizon’s Dr. Everett Chalmers such an excellent example.” truly invested in our profession, always willing two-term president of the New Brunswick “I learned all the procedures in the clinic. of CSGNA, that was not my intention,” she said. Regional Hospital, was awarded the Student to share her knowledge, and intrinsically Psychiatry Association, an Associate Professor “But I think me being president gives Horizon Supervision Award in Speech-Language Paula Murray, a speech-language pathologist motivated to be a better clinician.” some well-deserved credibility.” Emergency response training highlights cooperation of Program supports URV cancer survivors Horizon, partner organizations to Stay Strong Horizon recently participated in a two-day Cancer survivorship describes the broad “It was her hard work and belief in the also support the program through their emergency response training exercise, experience of living with, through and beyond Stay Strong program that helped us to gain presentations during the education day. Julie ensuring our facilities and staff are prepared a cancer diagnosis. It includes the physical, community involvement,” she said. Brown, a physiotherapist, provides supervision for a nuclear emergency. psychological, financial, emotional, spiritual and individualized exercise programs and and social challenges beyond the diagnosis The program would also not be possible Karen Cluff, a registered nurse, provides The event, called Synergy Challenge 2018 and and treatment phases. without partnerships within the community, support and guidance. hosted by NB Power’s Point Lepreau Nuclear including donations from Dr. Alex Wishart, Generating Station and the New Brunswick In the Upper River Valley area, Stay Strong is a Dr. Kent Orlando, Lenehan, McCain and “Our goal is to sponsor this program on an Emergency Measures Organization, saw 1,000 free and unique program for adults undergoing Associates, the AYR Motor Centre, who ongoing basis twice a year, however, we do people from more than 35 agencies run an chemotherapy, radiation, and/or other cancer donated 12 weeks of free gym time, and count on donations within our community in emergency response simulation. treatments. The program includes a one-day the Bath Lions Club, who donated $5,000. order to continue,” said Denise. cancer survivorship education session followed The Lions Club is also hosting a Medical The goal of the exercise was to test how by a 12-week exercise program at the AYR Travel Auction on Friday, Nov. 23 at 6 p.m. If you would like to make a difference by local, regional and federal organizations work Motor Centre in Woodstock. with proceeds going toward medical travel supporting cancer survivors as they take back together, ensuring the best response and expenses within the region. control of their lives, please contact Denise recovery efforts are in place should a real-life “The main objective of Stay Strong is to at 506-375-2624. Your donation is greatly emergency occur. educate participants on different aspects of The entire interdisciplinary team at URVH appreciated! health and wellness, followed by an exercise Within Horizon, staff and physicians from Horizon’s Emergency Operations Centre (EOC) during the Synergy Challenge. program aimed at minimizing the negative many departments and community services side effects that people tend to experience took part, playing a vital role in providing care from cancer treatments,” said Denise Gray, and treatment to casualties in the event of a Nurse Manager at Horizon’s Upper nuclear accident at Point Lepreau. River Valley Hospital (URVH). “It will also 12 improve quality of life and allow individuals to 1313 “The way everyone came together to practice maintain their independence.” their skills and training in this exercise is a great example of One Horizon teamwork,” Through partnerships within Horizon, along said Dennis Doherty, Horizon’s Chief with the generous donations from community Emergency Management Officer. members, the Upper River Valley area was able to begin host its first 12-week Stay Strong As part of the exercise, the emergency program, in early October. department at Horizon’s Saint John Regional Hospital received a patient with simulated Denise credits Tina Harding, a Patient Experience The Bath Lions Club is a major sponsor of the program, having donated $5,000 to the cause. injuries and contamination for assessment Advisor, with getting the program underway. From left is Lori Canam, past president; Karen Smith, King Lion; and treatment. Denise Gray; Nurse Manager, Oncology; URVH; and Kim Hoyt, secretary. Horizon’s Command Centre during the Synergy Challenge.

An Emergency Operations Centre (EOC) Emergency department staff assess was established within the hospital to and treat a patient with simulated manage response efforts, while a reception injuries and contamination during the centre, staffed by Horizon Addiction and Synergy Challenge. Mental Health team members, was set-up at University of New Brunswick Saint John for residents who would be evacuated from the Sharf Chowdhury, Saint John Point Lepreau area. area Emergency Management Coordinator, debriefs Horizon President and CEO Karen McGrath, while Dennis Doherty, Horizon’s Chief Emergency Management Officer looks on at the Synergy Challenge.

The Communications team responded to questions on social media, facilitated media requests and provided updates to the public through public service announcements and news releases.

“Horizon’s Emergency Management Team has been preparing for this exercise for over a year, working closely with community partners and this collaboration really pays off,” said Sharf Chowdhury, Saint John area Emergency Management Coordinator.

Horizon Addiction and Mental Health members. Initial feedback on Horizon’s participation From left: Jennifer Anderson-Apopei, Kelly Quinn, in this exercise has been very positive and and Beth Campbell, at the Synergy Challenge lessons learned will be used to enhance Participants of Upper River Valley’s Stay Strong program, from left: Pearl Dickinson, Linda Petrie, Reception Centre. training and performance in the future. Neil Keenan, Sibyl Sercerchi, Lynn Bull, Irene Williams, Debbie Goodine, and Sue Tappin. Study poised to put N.B., Horizon on map as Sackville Memorial Hospital Foundation “world leader” in breath-based diagnostics exceeds $100k campaign goal

Chemicals from participants’ breath are captured in small metal tubes and sent to Picomole for analyzing. The Sackville Memorial Hospital (SMH) Campaign donors and Horizon leadership and staff filled the atrium at Horizon’s Sackville Memorial Hospital to will put New Brunswick on the map as a world Foundation recently celebrated surpassing its hear the results of the Accuracy is the Best Result Good Chemistry Campaign 2018. leader in this field.” $100,000 fundraising goal for the Accuracy is the Best Result Good Chemistry Campaign It also supports proactive patient care: if health 2018 with a donor appreciation reception in care teams are aware of a patient’s potential the hospital atrium and lobby. diagnosis of lung cancer, they can treat it sooner. Donor dollars from the campaign, which raised The study’s first breath samples were taken in a total of $107,000, were used to purchase a September 2017 and the study is expected to sophisticated Chemistry Analyzer to ensure 14 be completed in December 2018. Bernadette SMH laboratory professionals are equipped 1515 Clement said she signed up to participate with the best and most modern technology, because she’d do “anything” to help lung allowing physicians to make correct diagnoses cancer patients like herself. A successful and administer timely treatment to patients. Elaine Smith, Foundation Board Chair, presents A Medical Lab Technologists Allison McKellar, left, outcome of this study opens the door for Duty Toward the Living – A History of Healthcare in Shawna Alberts and Angela Mundle are photographed future studies of other cancers and diseases “The lab touches virtually every aspect of Tantramar to Karen McGrath, Horizon President and with the new Chemistry Analyzer in the hospital’s lab, and sets New Brunswick to be the world patient care and we needed to ensure that our CEO, at the donor appreciation reception. purchased with donor dollars from the campaign. leader in breath-based diagnostics. lab professionals have the proper tools to do their job,” said Campaign chair Pat Estabrooks. Reception attendees, which included over 100 CEO Karen McGrath, who spoke at the event. “We’re so thankful to our volunteer campaign donors and staff, were treated to a tour of the “You are committed, dedicated and passionate From left: Oncology patient and study participant Bernadette Clement, oncologist Dr. Tony Reiman, Picomole develops patented and patent- and oncology RN and study coordinator Donna Fairweather, are photographed surrounding pending technologies for breath analytics into team, caring staff, and the many organizations Chemical Analyzer, viewed the new “Partners about improving the health of those around Picomole’s breath-based diagnostic tool. the standard of care for non-invasive clinical and individuals who donated.” in Giving Recognition” display, and enjoyed a you and I cannot thank you enough for your diagnostics and personalized medicine. light lunch. ongoing support.” Horizon staff and physicians have partnered “There are a number of studies being The hospital’s lab, which performs more than with Picomole Inc., an innovative medical conducted around the world to try to apply If you would like more information on 61,000 tests per year, is arguably the hospital’s “The SMH Foundation, Sackville Memorial The SMH Foundation raises funds and technology company based in Moncton, to breath-based metabolomics to determine participating in this study, please contact study most vital service, and diagnostic tests are Hospital Auxiliary, its staff and physicians, administers its resources to preserve, conduct a feasibility study to establish a link disease; in our case we are looking at lung coordinator Donna Fairweather at 506-648- often the least expensive component of the volunteers and its donors continue to go above maintain, and enhance the quality of health between lung cancer and the presence of cancer,” said Dr. Reiman. “A successful study 7852 or [email protected]. health care pathway, yet they influence more and beyond for this hospital, the patients and care in the Sackville and Tantramar region. certain chemicals in breath. than 70 per cent of all health care decisions. the community,” said Horizon President and

Initial evidence showing cancer can potentially be determined through breath was first Walk of Life raises almost $10k for URVH’s Cardiac Rehab Program observed in a study in California with trained dogs. The dogs in the study could detect cancer The Upper River Valley Cardiac Rehab program After their 1 or 5 kilometre walk (although with over 90 per cent accuracy, using their held its third successful Walk of Life fundraiser some lost track of their laps) around the AYR adept sense of smell to detect the presence or recently, raising close to $10,000. Motor Centre walking track, the group enjoyed absence of chemicals in a person’s breath. subs provided by Subway. Local businesses More than 60 participants enjoyed refreshments, and artisans also donated numerous door This is what Picomole’s technology intends to a silent auction and an interesting line dance- prizes. All participants also received a bag replicate. inspired warm-up to Billy Ray Cyrus’ Achy oatmeal from the Speerville Flour Mill. Some happy walkers show off big smiles as they walk the track at the AYR Motor Centre during the third Breaky Heart. annual Upper River Valley Cardiac Rehab Walk of Life. Horizon oncologists Dr. Tony Reiman, who “The walk provides an opportunity for past works out of Horizon’s Saint John Regional participants to reunite and catch up,” said Danica to a preserves and quilt basket donated by a past Hospital, and Dr. Mahmoud Abdelsalam at Wallace, Supervisor of Physiotherapy Services participant’s wife and friends. Horizon’s The Moncton Hospital, are leading at Horizon’s Upper River Valley Hospital (URVH). the study, which will take breath samples from “Our display board with photos of all our Participants raised $5,295 through pledges, 100 lung cancer patients and 100 people who Cardiac Rehab groups always draws attention while corporate donations totalled more than don’t have cancer. for past participants and the general public.” $3,000, included $1,000 donations from RBC and Richwil Truck Centre Ltd. Together with They will use the breath data from The silent auction was a huge success, bringing the money from the silent auction, a total of participants to attempt to show Picomole’s in $1,160 again thanks to local businesses, $9,250 was raised. ground-breaking technology can detect the Group of walkers pose for a photo on the tracks at artisans and especially participants, some presence of cancer at rates comparable to or Picomole’s breath-based diagnostic tool is photographed in a clinic room in the AYR Motor Centre during the third annual who enjoyed bidding wars. Items ranged for a The funds raised will help purchase an upright better than trained dogs. Horizon’s Saint John Regional Hospital’s oncology department. Upper River Valley Cardiac Rehab Walk of Life. four-piece patio set from Kent Building Supplies bike, bariatric scales and mini fridge. “We have been Zooming in on Healthy Aging: friends since Horizon program wins prestigious award Grade 1 and are still friends today.” On a Tuesday morning in Saint John, a petite Tracey Curtis woman with a funky asymmetrical hairstyle RN, Public Health, Saint John beams as she leads six seniors through gentle Wendy Riley leg lifts, finger stretches and the scattered Tai RN, Cardiac Services (5AN), Saint John Regional Hospital Chi posture. Bachelor of Nursing, Saint John School of Nursing (SJSN), 1987 At 80, Leona Rodrigue is one of the oldest, most enthusiastic volunteer instructors with Zoomers on the Go. The Horizon program, Thank you to which started in the Port City and is now expanding to other parts of New Brunswick, helps people 50 and older improve their everyone who balance and reduce their risk of falling. shared their “I was waiting “We brag about Horizon and Zoomers all the anxiously since time,” said Leona, who leads one 60-minute graduation photos. class each week at a community centre in Day 1 of my Saint John’s north end. We received eight submissions, with photos spanning more than 30 years of academic classes for Almost a decade after it was launched by achievement. As you’ll read below, some Horizon’s St. Joseph’s Community Health grad picture Centre, the program is getting recognition from photos tell a story of personal achievement, high places: Zoomers on the Go is the recipient while others captured a moment of joy, to be taken of the 2018 Lieutenant-Governor’s Award for friendship and pure fun. in gown.” Excellence in Aging. The award was presented “I saw my roots needed to be done in the at the annual Excellence in Aging Care Have an idea for a future Top 10 list? Email 16 test photo so I decided since I pay for the Fahad Farooq 1717 Symposium in Fredericton earlier this fall. [email protected]. We look forward proofs to do something fun. I think this Graphic Designer, Communications and Community to reading your submissions. Relations, Dr. Everett Chalmers Regional Hospital Jill Roberts, a community health nurse who picture really defines a nurse. At the end Graphics and Communication Design, NBCC, 2018 helps coordinate the program, loved sharing of the day, it’s a tough gig so, it’s important the news with the volunteer instructors. to make it fun and keep it real to make “They were thrilled,” she said. “It really everyone’s experience a good one.” confirms that what they’re doing is valuable “I initially had a and that we appreciate it and that our Amanda Knudson grad picture with government appreciates what they’re doing. It for the achievement. From left, participants Helen Williams, Dianne Miller, LPN, Internal Medicine (4CN), the salmon fur Marilyn McAllister and Louise Buick and instructor meant a lot to us.” Saint John Regional Hospital and gown, but my “At Horizon, we definitely want to promote Leona Rodrigue at a recent class in a community centre Licensed Practical Nurse, NBCC Saint John Jill’s fellow community health nursing leads keeping people healthy in partnership with in Saint John’s north end. mom requested Joanne Barry and Kathy London-Anthony, and communities,” he said. “This type of initiative that she would occupational therapist Lori Patterson also help definitely hits the mark.” of the program is a rich benefit for seniors. have liked a picture facilitate the program. Instructor Leona, for instance, remembers in my nursing Zoomers has close to 20 volunteer instructors the day she tried to cheer up a woman whose uniform. I am glad she talked me into Jean Daigle, Horizon’s Vice President of teaching free classes every week. While the husband had died. Community, congratulated Zoomers on the Go focus is on preventing falls, the social side it, as it captures ‘the RN look.’ After “I got everybody in a circle, and we played hot 33 years of nursing, I am still visible potato with the ball,” she said. “Everybody “I was so afraid to as a Registered Nurse (RN) in the was laughing. She (the woman whose husband walk across the community, proudly wearing the black had died) was laughing her head off. So every time she would be there, I would try to do stage and fall, so I’m not sure if my smile is and white.” that.” because I made it across the stage, or that I was Kathy LeBlanc RN/Program Lead, Healthy Families Healthy Babies, finally a RN! My second picture encompasses “A very proud moment my smile - working in the field of nursing is so Upper River Valley Public Health, Woodstock Zoomers is offered in several neighbourhoods Bachelor of Nursing, University of New Brunswick rewarding and the patients always know how to for me as I managed to in and around Saint John, and instructors (Fredericton), 1985 are being trained to lead the program in make you smile.” get a 4.0 GPA.” Fredericton. Ashley Basque Heather Burns RN, Day Surgery, St. Joseph’s Hospital Clinical Social Worker, “It’s such a fantastic program,” said Leona, Bachelor of Nursing, University of New Brunswick Saint John Regional Hospital “This picture is a one of three instructors who went to Saint John, 2012 Bachelor of Social Work, reminder to me that Fredericton in September to receive the award St. Thomas University, 2012 despite whatever from the Lieutenant-Governor. “I’m very, very odds you are facing, “This is a proud moment proud to be able to be a volunteer.” if you have faith and for me as Gabrielle (my determination, you daughter, who was two at can achieve your the time) will be graduating goals!” from high school and is Angie Williston also planning to attend St. Process Improvement Project Francis Xavier University in Coordinator, Human Resources From left, instructors Verna Livingston and Leona Rodrigue, Lieutenant-Governor Jocelyne Roy Vienneau and her the fall of 2019.” Analytics and Optimization, husband Ronald Vienneau and instructor Nancy Friars at the annual Andrea Anderson Miramichi Excellence in Aging Care Symposium in Fredericton earlier this fall where Zoomers on the Go Registered Dietitian, Upper River Valley Hospital Accounting Diploma, Cambrian was recognized with the 2018 Lieutenant-Governor’s Award for Excellence in Aging. Bachelor of Science in Human Nutrition, College of Applied Arts St. Francis Xavier University, 2003 (Sudbury, Ont.), 1991 What do YOU think about the Active Offer? Going online with purchase requisitions in rural From Lorna Mansfield, Active Offer Every Day Facilitator, Official Languages facilities: How a Waste Walk improved outcomes Hello / Bonjour! for physiotherapy patients in Upper River Valley English ou Français? From Danica Wallace, Physiotherapy Supervisor, Horizon’s Upper River Valley Hospital When provided the opportunity for White Belt physiotherapists, Natalie Dykstra is specialized the email and her approval to purchasing, What do YOU think about the Active Offer? raining, I was excited at the prospect of finally in the treatment of lymphedema, which and then purchasing processes the order and being able to tackle a few of those little things involves compression bandaging of limbs forwards to the company. Horizon’s Active Offer Every Day initiative that really “bugged” me. and measuring and fitting for the proper has allowed more than 2,800 employees compression garment to maintain the limb The benefits to express their thoughts and ideas. One of my “bugs” was the length of time once it has been stabilized. The impact of this little change has been Like all aspects of health care, effective it took for our purchase requisitions to be significant, not necessarily in dollars saved communication and clear understanding processed and supplies received. When a patient’s limb has reached its optimal but as an improvement to patient care and are very important in maintaining our size, measurements for a custom garment are satisfaction. commitment to exceptional care. The problem taken and recorded on the appropriate order Supervising physiotherapy services in the forms and a purchase requisition is completed. Our new process allows the majority of our By sharing experiences and engaging in open Upper River Valley area does have some Then, following the aforementioned chain of orders to be received in one week or less. The dialogue, Horizon is gathering feedback from challenges. events, some patients wait three to four weeks shorter time has significantly improved patient all employees and managers regarding how for their garments to arrive. satisfaction and outcomes, such as attaining a the organization provides the Active Offer. All purchase requisitions must be signed stable limb size and decreasing the likelihood by the regional manager of Physiotherapy During this time they are seen three times a of the patient’s limb swelling returning and We would like to thank each and every Services, who works out of the Dr. Everett week to have compression bandaging applied other complications. participant for their helpful and meaningful Chalmers Regional Hospital (DECRH). This to the limb in order to maintain its optimum contributions. process, although simple, was very lengthy. size. If not their limb grows larger, the newly It has also decreased the number of trips they 18 On average, from when I completed a ordered compression garment would not fit have to make to the hospital for bandaging 1919 Every participant is encouraged to open up purchase requisition until it reached purchasing and treatment would have to be reinstated. and allows them to get back to their normal and discuss their challenges in providing the at the DECRH for processing, there could be a routine much sooner. For instance, while Active Offer and services in patients’ language time lapse of four to seven days. Traveling to URVH three times a week for three bandaged the patient cannot shower, but once of choice, as well as to express their level to four weeks isn’t easy for patients, and the they have their garment they are able to. of satisfaction on how the organization has This was due to the time it took for the bandages interfere with daily activities. This achieved this in the past. delivery of interoffice mail within both process also affected our physiotherapist’s There is also a benefit for patients waiting to facilities, the schedule of the truck transporting time, our waitlist and increased the cost for see Natalie, as she is not required to continue As an employee, you have an said interoffice mail, and the time it took to the bandage material. bandaging those waiting for garment; she now have the interoffice envelope delivered to has more time to see new patients so their important role in providing care physiotherapy, signed by the manager and The solution wait time for treatment has decreased. sent to purchasing. When little things bug you it’s time to look “that is truly patient-centred. toward technology! I contacted purchasing We have expanded this process to include staff For many items and supplies, ordering in this and spoke with my manager and it was travel and education requests and payment That’s why your opinions and fashion and a delay of a week or two was not determined that both would accept scanned requisition forms. This provides a timelier and a significant hardship. emails of the purchase requisitions forms. more efficient way of processing documents ideas are important for us to and efficient and effective record of requests However, at the Upper River Valley Hospital Our new process involves scanning the made. understand what works and (URVH) we provide treatment for patients purchase requisition and garment order forms, suffering from lymphedema. One of our emailing it to my manager, who then forwards This little waste walk was not so little after all. what could be done better when An example of how the new purchase providing services in both official requisition process for a custom fit garment has improved patient care languages. (Remember: the ordering process formerly took four to seven days, and patients waited Your suggestions help to improve unit-specific two to four weeks for their garment.) issues, such as contingency plans, which can lead to better service and higher” patient Tuesday, July 3, 2018 satisfaction. 12:03 p.m.: Patient order emailed to Regional Manager. We often hear, “I speak French, why should Many excellent ideas and constructive feedback Please contact your local Official Language A female patient before (left) and after treatment of lymphedema with custom fit compression garments. 12:15 p.m.: Email forwarded to Procurement. I attend?” or “I don’t speak French, these have already been received, but we want the Advisor or Lorna Mansfield, Facilitator of Active sessions are not for me.” BIG picture from as many employees as possible. Offer Dialogue Sessions, to register for a session. 1:36 p.m.: Order completed by purchasing to vendor. These dialogue sessions have nothing to Please join us at a session and help us Thank you / Merci! Wednesday, July 11, 2018 do with learning a language. They are understand your concerns. All data is being Patient receives their compression garment. about engaging you, our employees, in a collected and analyzed. Your contribution conversation on how we can succeed by will provide insight to areas requiring Hello... working together and helping each other. improvement and/or change. Bonjour. Your language. Your choice. Our commitment. An Active Offer dialogue session is an excellent We highly encourage you to be part of the Votre langue. Votre choix. Notre engagement. opportunity to be heard and to ask the solution. questions you may have related to languages. A male patient before (left) and after treatment of lymphedema with custom fit compression garments. Psssst. Hey, you! Yes, you. Did you hear? We did it again! Horizon is Accredited by Accreditation Canada! Thank you to all you our fabulous and amazing staff. We’re Accredited because of your commitment to delivering quality and safe care every day. Congratulations!