20121126-NEWS--1-NAT-CCI-CL_-- 11/21/2012 9:03 AM Page 1

$2.00/NOVEMBER 26 - DECEMBER 2, 2012

Indians begin construction of all-inclusive ‘Premium Club’ New seating takes place of 10 suites along first-base line; team will sell tickets for $150

DAN MENDLIK PHOTO/ INDIANS By JOEL HAMMOND All tickets in the 5,000-square- What the Premium Club looks like now — where 10 suites used to be ... and what it’ll look like on Opening Day. [email protected] foot Premium Club sell for $150 apiece, with gourmet food the team The ’ long-held describes as a step above what’s desire to put their luxury seating ar- found in the club area. Beer and eas to new and better use has taken wine also is included. a clearer shape, as the Indians last The project is among a group month cleared out 10 suites for their of enhancements team president Mark new Premium Club area. Shapiro described in September as Featuring 120 seats, the Premium “mid-term” projects, financed com- Club will be more exclusive than its pletely by the team, as part of its current club area, which sits directly development of a longer-term mas- above the Premium Club in the second ter plan for the 18-year-old ballpark. deck on the first-base side. The Indians wouldn’t reveal the cost One hundred of the seats will be of the project, but various observers high-back leather chairs that will be said it’d be a multi-million-dollar sold as season tickets; those season project. ticket holders can add on a single- The master plan will come within game basis any of 20 additional the next 15 months, Mr. Shapiro has seats at the far end of the club. The said, and will address such issues as latter group will consist of wooden Progressive Field’s capacity, circu- seats akin to those found at old lation of its fans, and, if the Premium venues such as the former Cleve- Club works, its inclusion in the park’s land Municipal Stadium. See PREMIUM Page 7 INSIDE Cleveland-Marshall Weatherhead’s new dean will assist solo lawyers aims to build on momentum By TIMOTHY MAGAW keting researcher, has [email protected] returned to Cleveland to Incubator eventually will offer them office space replace Mohan Reddy as The Case Western Reserve Weatherhead’s dean. Dr. By MICHELLE PARK project is complete, graduates of University of 2012, and the Reddy, who announced [email protected] Cleveland-Marshall may lease from rejuvenated city it calls last year he would return to their alma mater office space near E-recyclers see boost home, are far different than teaching, helped right the In what its dean says will be the downtown that they otherwise the ones to which Robert Weatherhead ship after only program of its kind housed in a might not have been able to afford. More companies are looking for Widing II said goodbye in years of discord that saw Widing law school in and one of fewer At an estimated cost of $1.2 mil- environmentally and data-safe ways the early 1990s to take a faculty morale plunge amid than 10 nationwide, Cleveland- lion to $1.5 million, contractors next to discard gadgets. PAGE 3 teaching job at a university in Aus- repeated changes at the business Marshall College of Law next fall summer will build a suite of offices PLUS: tralia. school’s helm. plans to launch a solo practice incu- and conference rooms in more than ■ It’s still unclear what motiva- Nearly two decades after he left a Now, it is Dr. Widing’s turn to bator to support young attorneys 6,800 square feet of the law school’s tions two new investors in American faculty post at Case Western Reserve’s build on the momentum generated who want to go it alone. library, where many hard copy Greetings Corp. carry. PAGE 8 Weatherhead School of Manage- by Dr. Reddy and the university’s When the dust is settled and the See SOLO Page 19 ment, Dr. Widing, a renowned mar- See WEATHERHEAD Page 18

46 SPECIAL SECTION 7 WHO IN TO WATCH LAW NEWSPAPER Entire contents © 2012

74470 83781 Identifying some of the up-and-comers by Crain Communications Inc. ■ Vol. 33, No. 46 0 in Cleveland’s legal field Pages 13-17 20121126-NEWS--2-NAT-CCI-CL_-- 11/21/2012 1:48 PM Page 1 20121126-NEWS--3-NAT-CCI-CL_-- 11/21/2012 1:25 PM Page 1

NOVEMBER 26 - DECEMBER 2, 2012 WWW.CRAINSCLEVELAND.COM CRAIN’S CLEVELAND BUSINESS 3 Accelerators graduating advanced companies Many clients of Bizdom, LaunchHouse emerging with sales, customers

By CHUCK SODER [email protected]

Three months ago, Eric Golubitsky’s group-buying startup didn’t exist. That was before he entered the Launch- House Accelerator in Shaker Heights. Today, Gtail has a website, commercial

RENDERING PROVIDED partnerships and a few real, actual cus- Westlake Reed Leskosky has scored a pair of Asian performing arts theater projects, including this one in Hualien, Taiwan. tomers as of Nov. 19. That’s when the company sent out its first email deal to the members of the Cleveland Metro- politan Bar Association. A few of them made purchases that same day. Westlake lands first Asian projects “We were a concept,” said Mr. Golu- bitsky, who isn’t revealing the strategy he’s using to set Gtail apart from other with energy conservation,” Mr. group-buying companies. “Ninety days Architecture firm Westlake said, from solar cells on later, we have revenues.” the building’s rooftop to a geother- That’s what the for-profit Launch- sees potential in Far mal heating system for the 1918- House Accelerator was designed to do: vintage structure. Help an entrepreneur with an idea East for arts projects Investments in energy efficiency See SALES Page 19 can pay for themselves in as little By STAN BULLARD as three years, which is particularly [email protected] valuable to government, educa- tional and institutional clients who INSIGHT Paul Westlake returned last build for long time frames, Mr. month from Taiwan, a trip he took Westlake said. not for pleasure, but for work. And From the energy requirements Done with the head of the Westlake Reed of such clients to the lighting and Leskosky architecture firm in Cleve- acoustic skills required for per- land didn’t return home empty- forming arts work and the security that cell? handed. needs of federal agencies, West- Mr. Westlake secured a com- FILE PHOTO/JASON MILLER lake Reed has seen more of its rev- mission for the firm’s first project Westlake Reed Leskosky managing principal Paul Westlake enue come from work on the engi- in Asia; it involves a pair of per- neering and technical side of the E-recyclers forming arts theaters — one with and continues to do such work both of New York. Moreover, the design business. 1,300 seats and another with 700 today across the country. The firm publication ranked Westlake Reed Mr. Westlake said the firm now seats — in Hualien, Taiwan. Its now produces about 20 performing first in sustainability, or environ- has stakes in eight separately owned will take it client is the Taiwan Land Develop- arts projects annually. mentally conscious building design and organized enterprises, such ment Corp., and it is partnering on With offices also in New York, and operations. as SustainTech, the Sustainable By GINGER CHRIST the project with R.J. Woo Architects Phoenix, Washington, D.C., and a A standout project for Westlake Technologies Design Group, which [email protected] and Engineers of Taiwan. partnership with architect Michael Reed in the sustainability area is provides services from acoustics to Mr. Westlake said he sees the Lehrer in Los Angeles, Westlake the U.S. General Services Adminis- master planning for energy use. The “here today, gone tomorrow” project as the door to more work Reed is entering rarefied air in the tration’s first “net zero” building — Mr. Westlake estimates that 55% nature of the electronics industry is in Asia, where 300 performing arts design world. a structure using no outside energy of its revenue now is from tradi- creating a robust opportunity for centers are in the conceptual In the trade magazine Architect, for its operation. It’s a $12 million tional architecture work, 20% is those in business to recycle that stage. It’s the same pattern the a September listing of the nation’s project with Dallas-based The Beck technology-related, and 25% is equipment. firm followed in the 50 largest architecture firms based Group that will be finished next structural, civil and electrical engi- As companies — and consumers to extend its reach from Cleve- on factors such as billings and staff year at the Wayne N. Aspinall Fed- neering. — look for environmentally sound land’s PlayhouseSquare, where it size ranked Westlake Reed sixth, eral Building and U.S. Courthouse “We’re a legacy firm, but we’re and data-safe ways to swap out anti- cut its teeth renovating the city’s between Pei Cobb Freed & Partners in Grand Junction, Colo. always growing,” Mr. Westlake quated cell phones and computers, historic theaters two decades ago and Skidmore, Owings & Merrill, “It combines historic restoration said of the firm founded in 1905. ■ local electronic recyclers are earning their livings dismantling those gadgets and selling the parts as commodities. Every day, more companies — THE WEEK IN QUOTES large and small — are opting to go green and recycle electronics, said Craig Silverstein, founder of E-Scrap “We understand that “Students have to fig- “There just seems to “Most people, if Solutions, an electronics recycler in Cleveland with 30 employees. And, a large percentage ure out how to take be a huge amount of they’re going to take as the economy continues to improve, of our business is the legal education energy and inertia the leap, do so when businesses will be able to replace their electronic equipment more based on the team they’ve gotten and behind the health care they’re in a position See RECYCLERS Page 12 (performance). But make that work for industry that to me to have a few clients of that other small them. ... This will give makes it interesting, coming with them.” CORRECTION percentage, we have them a sense that it’s and in Northeast — David Mills, The Mills Law Office, Cleveland. Page 14 In a Nov. 19, Page 3 story about Case to be 100% perfect.” not a deep leap into Ohio especially.” Western Reserve University School of Law’s growing student exchange agree- — Mark Shapiro, president, — Matthew E. Albers, of coun- the abyss.” ments, the timeline of expansion was mis- Cleveland Indians. Page One sel, Vorys, Sater, Seymour and — Craig M. Boise, dean, Cleve- Pease. Page 13 stated. By the end of this calendar year, land-Marshall College of Law. the school expects to have agreements Page One with 12 schools in Asia. 20121126-NEWS--4-NAT-CCI-CL_-- 11/21/2012 9:04 AM Page 1

4 CRAIN’S CLEVELAND BUSINESS WWW.CRAINSCLEVELAND.COM NOVEMBER 26 - DECEMBER 2, 2012

PUBLISHER/EDITORIAL DIRECTOR: Brian D.Tucker ([email protected]) EDITOR: Mark Dodosh ([email protected]) MANAGING EDITOR: Scott Suttell ([email protected]) OPINION Welcome ohn Brennan, MD, just signed on for what may be the toughest job in Cleveland medicine. As the next CEO of the MetroHealth System, Dr. JBrennan will become head of a safety-net hospital subsidized by Cuyahoga County tax- payers that has seen the level of uncompensated care it provides soar amid a still lackluster economy. He seems a man up to the task. The 14-member search committee that sized up the 40 candidates it initially considered for the CEO post certainly believes him to be the right person for FROM THE PUBLISHER the job. Tom McDonald, vice chairman of the MetroHealth board and chairman of the search committee, said the committee narrowed the field If the word fits, then wear it proudly down to eight candidates, each of whom was interviewed during a two-day period this fall. When am still shaking my head over the up with a cardboard sign, but TV cameras disdain by Ms. Hardin, who flatly rejected Mr. McDonald asked the committee members to recent creative punishment a Cleve- caught her in a nonchalance that would her supporter’s suggestion that she sim- rank the eight candidates, Dr. Brennan came in first land judge imposed over this “idiot” have embarrassed most of us. ply apologize for her actions. Refusing to on all 14 ballots in the straw poll. driver who drove her vehicle onto a Not so Ms. Hardin, whose body talk to reporters, she said she would Isidewalk to pass a school bus. language and facial expression showed apologize to the kids who had been on The background that Dr. Brennan brings to the position seems well-suited to the needs of Metro- There, I said it. The “I” word. The word to all who saw her how disgusted she was the school bus — if they were there. that caused such a dust-up over this whole with the judge’s sentence. TV cameras So, there you have it. An idiotic driver Health. He is the first physician to lead the hospital thing that it brought out a disc jockey showed her using the sign as a wind- who gets caught — more than once — since the 1950s. His specialty, emergency medicine, trying to civilize our discourse. break so she could light ciga- driving on the sidewalk to get around a gives him insight into an area of medicine that is of Sound complex? Shouldn’t BRIAN rettes and send text messages school bus, and then copping an attitude particular importance in an urban hospital, where be, but it sure was. TUCKER on her phone. with the rest of the world because of many people use the ER in place of a visit to a family It all began when Shena And then to add fuel to the fire, their shock at her appalling behavior. physician. Hardin decided that her getting a perfectly well-intentioned And here’s the kicker. According to Dr. Brennan also is no novice to dealing with the somewhere else was far more radio personality named Archie The Plain Dealer story about the side- important than the safety of any Berwick went to the same spot walk sentence, Ms. Hardin works as an financial stress felt by a hospital with a mission of lowly pedestrians or school with a sign pinned to his jacket administrative assistant at Cleveland serving those who can least afford care. children waiting for the bus. that read, “If she’s an idiot, then State University in — are you ready for For the last five years, he has been president and Apparently, she had done it so am I!” this? — the police department. CEO for Newark Beth Israel Medical Center and the more than once, and someone On the station’s website, Mr. It’s one of those stories that you’d Children’s Hospital of New Jersey. There, he is finally caught the stunt on video. Berwick proclaimed that swear was made up in order to drive credited with guiding the medical center through a Aghast, Municipal Judge Pinkey Carr people shouldn’t be called “an idiot” in some You Tube traffic, but sadly it was big financial turnaround, transforming a $36 million sentenced Ms. Hardin to stand on the public and that we all ought to treat our true. It makes you wonder why the driver street corner near the site of her infrac- fellow men and women a little better in was so angry at this sentence. Perhaps operating loss in 2008 to a $28 million operating tion, holding a sign that read “Only an this life. more importantly, it should make all of gain last year. idiot would drive on the sidewalk to How can you argue that logic? I us feel sorry for Mr. Berwick, who has a Part of how Dr. Brennan hopes to keep Metro- avoid a school bus.” On the first of her applaud Mr. Berwick, whose gesture great message that was totally lost on a Health’s bottom line in decent shape is by keeping two-day sentence, Ms. Hardin showed reportedly was treated merely with more wholly unrepentant Shena Hardin. ■ people out of the hospital in the first place through the promotion of health and wellness programs in the community. In a recent meeting with Crain’s PERSONAL VIEW editorial board, he spoke of hosting community health screening fairs to detect diseases such as breast cancer and medical conditions such as hypertension. Gender-diverse boards often fuel growth Dr. Brennan also talked about his desire to lead a By JANET JANKURA Ms. Jankura is a board director of Green diverse team involved in the decision- collaboration with other health care providers in Earth Technologies Inc., a maker of synthetic making process just makes sense. Given Cleveland in addressing community health issues. recent McKinsey study showed motor oil and green cleaning products. that women account for 60% of all busi- He may find an interested ear in Cleveland Clinic that companies with a higher ness management positions, companies CEO Toby Cosgrove, who told Bloomberg Television proportion of women on their close to the national rate of 16%. The with gender-diverse boards will be more in a recent interview that health systems will need boards also are the companies reason behind that lack of gender diver- successful in cultivating relationships. thatA have the best performance. Catalyst sity may be the result of a major discon- Communities, too, will be more supportive to increase their collaborative efforts as they operate research proved that corporations with nect, according to a 2012 Board of Direc- of corporations that better reflect reality. in an environment where “we’re going to see more three or more women on their board tors study by Harvard Business School. So, how do we achieve increased patients, and we’re going to be paid less for looking enjoyed 84% better return on sales and In it, executive search firm Heidrick & diversity on boards? Fortunately, organi- after them” because of the Affordable Care Act. 60% better return on investment than Struggles found that men say they do not zations such as Catalyst, Women Corpo- Dr. Cosgrove long has banged the drum for re- those with zero female directors. Another know many executive women or those rate Directors, 2020 Women on Boards, ducing smoking and obesity among Americans in key study found that top-rated S&P com- with board experience, while women say National Association of Corporate Direc- order to help the country “put the ‘health’ in our panies have twice as many women on that they are excluded from traditional tors and others are committed to increasing health care system,” he told Bloomberg. their boards than do bottom-rated ones. male-dominated networks. the percentage of women on corporate So, why do so few Northeast Ohio This is not a women’s rights issue: It is boards. “Right now, we have mostly sick care,” he said. companies have more women on their a matter of corporate competitiveness. But for real change to happen, chairmen, We welcome Dr. Brennan to the cause here in boards of directors? Though women account for 51% CEOs, nominating committee members Cleveland. In Northeast Ohio, just 17% of the For- of the population, they are behind 70% and sitting directors all must be open to tune 1000 board members are female, of household purchases. Having a more See VIEW Page 6 20121126-NEWS--5-NAT-CCI-CL_-- 11/20/2012 1:25 PM Page 1

NOVEMBER 26 - DECEMBER 2, 2012 WWW.CRAINSCLEVELAND.COM CRAIN’S CLEVELAND BUSINESS 5 Post-election, a pox on self-delusional Fox News

■ The Republicans just lost an elec- Like the so-called unskewed polls and the more stridently certain that tion that they feel they should have LETTERS that fooled the Romney campaign, they become — sometimes to the 700 W. St. Clair Ave., Suite 310, won, and they’re probably right. Fox News is a medium of self-delu- point of becoming quite ugly. This Cleveland, OH 44113-1230 They lost because they appear to be and is damaging the right because sion. A Farleigh Dickinson study is quite sad, and it is making that Phone: (216) 522-1383 on the wrong side of history. I hope it only tells its audience what its au- showed that Fox News viewers are portion of the GOP weak because, Fax: (216) 694-4264 that they are able to soon correct their dience wants to hear and therefore less informed than people who when living in a spoon-fed bubble www.crainscleveland.com course because they are needed. has no need for a constructive nar- watch no news at all. completely devoid of contrary Publisher/editorial director: For the GOP to recover its stride, rative. This is not a crack on the viewers, opinion, otherwise thoughtful peo- Brian D. Tucker ([email protected]) I have one simple suggestion — The most glaring example of this as I can think of at least two Fox ple can become intellectually lazy Editor: turn it off. The “it” is Fox News. is the complete miscall of the elec- viewers in my immediate family and polemic. Mark Dodosh ([email protected]) Managing editor: Please hold the “MSNBC is just tion when the tea leaves were clearly who are a helluva lot smarter than I. I revel in the give and take of ideas, Scott Suttell ([email protected]) as bad” argument because I agree laid out for everyone to see by It is, however, a searing indictment and nothing turns me on more than Sections editor: with you and that tack just so hap- smart people like Nate Silver who of the deeply flawed product that being presented with a thoughtful Amy Ann Stoessel ([email protected]) pens to support my point. rigorously studied the polls. Fox Fox is delivering, and its viewers argument that turns my opinion on Assistant editor: Fox News has long been an effec- News and its ilk were downright deserve better. its head. All I seem to get these Joel Hammond ([email protected]) Sports tive tool for the right as it has dumb or willfully blind; either way, The more and more of this days, however, is prepackaged, Senior reporter: helped to attract a strong following they owe a huge apology to the con- misinformation that is gradually unsubstantiated talking points Stan Bullard ([email protected]) and to channel their enthusiasm. It servative rank and file for failing to absorbed, the more gradually mis- wrapped in angry blather. Real estate and construction has outlived its usefulness, however, level with them. informed the audience becomes See LETTERS Page 6 Reporters: Jay Miller ([email protected]) Government Chuck Soder ([email protected]) Technology Dan Shingler ([email protected]) Energy, steel and automotive Tim Magaw ([email protected]) Health care and education BUSINESS IS THE HEART OF THE COMMUNITY. Michelle Park ([email protected]) Finance Ginger Christ ([email protected]) Manufacturing, marketing and retailing WE’LL HELP KEEP IT HEALTHY. Research editor: Deborah W. Hillyer ([email protected]) Cartoonist/illustrator: Rich Williams Marketing director: Lori Yannucci Grim ([email protected]) Marketing/Events manager: Christian Hendricks ([email protected]) Assistant Events Manager: Jessica Snyder ([email protected]) Advertising sales manager: Nicole Mastrangelo ([email protected]) Senior account executive: Adam Mandell ([email protected]) Account executives: Dawn Donegan ([email protected]) Andy Hollander ([email protected]) Sales and marketing assistant: Michelle Sustar ([email protected]) Office coordinator: Toni Coleman ([email protected]) Digital strategy and development manager: Stephen Herron ([email protected]) Web/Print production director: Craig L. Mackey ([email protected]) Production assistant/video editor: Steven Bennett ([email protected]) Graphic designer: Lauren M. Rafferty ([email protected]) Billing: Susan Jaranowski, 313-446-6024 ([email protected]) Credit: Todd Masura, 313-446-6097 ([email protected]) Crain Communications Inc. Keith E. Crain: Chairman Rance Crain: President Merrilee Crain: Secretary Mary Kay Crain: Treasurer William A. Morrow: Executive vice president/operations Brian D. Tucker: Vice president Robert C. Adams: Group vice president technology, circulation, manufacturing Paul Dalpiaz: Chief Information Officer Dave Kamis: Vice president/production & manufacturing

G.D. Crain Jr. With integrated technologies and dedicated doctors, we believe our investment in coordinated care means better Founder (1885-1973) Mrs. G.D. Crain Jr. overall health for our members. Perhaps this is why we’ve been ranked “Highest Employer Satisfaction among Fully Chairman (1911-1996) Insured Commercial Health Plans” by J.D. Power and Associates. A great choice for your business, and the people Subscriptions: In Ohio: 1 year - $64, 2 year - $110. Outside Ohio: 1 year - $110, 2 year - $195. Single copy, $2.00. Allow 4 weeks for change of address. For who rely on it. subscription information and delivery concerns send correspondence to Audience Development Department, Crain’s Cleveland Business, 1155 Gratiot Avenue, Detroit, Michigan, 48207-2912, or email to custom- Learn more at kp.org/ohio [email protected], or call 877-812-1588 (in the U.S. and Canada) or (313) 446-0450 (all other locations), or fax 313-446-6777. Reprints: Call 1-800-290-5460 Ext. 125 Audit Bureau Kaiser Foundation Health Plan received the highest numerical score among fully insured commercial health plans in the proprietary J.D. of Circulation Power and Associates 2012 Employer Health Insurance Plan StudySM. Study based on 6,571 employer responses measuring seven plans. Proprietary study results are based on experiences and perceptions of employers surveyed April–May 2012. Your experiences may vary. Visit jdpower.com 20121126-NEWS--6-NAT-CCI-CL_-- 11/20/2012 1:28 PM Page 1

6 CRAIN’S CLEVELAND BUSINESS WWW.CRAINSCLEVELAND.COM NOVEMBER 26 - DECEMBER 2, 2012 View: Boards need new perspectives

continued from PAGE 4 employee ranks and need to pay on boards, as Norway and other adding women to their boards. This attention to it at the board level,” to “I European countries have done. openness includes cultivating rela- like your approach; I find it capti- Without question, boards should tionships with women directors and vating.” One board member admit- select the best candidates, those executives long before an opportu- ted, “We should increase diversity, whose skills and experience enhance nity arises. but cannot find senior women in our the strengths and weaknesses of the Over the past nine months (purely industry,” while one director said current board. But we need a com- a coincidence!) I have contacted that it was inappropriate to contact mitment by those at the top to add 70 directors and/or CEOs from him. It should surprise no one to at least one female board member Northeast Ohio’s largest public and learn that his company possesses by their next annual meeting of private companies to discuss the an all-male board. I would love to shareholders. diversity advantage. The range of say that my conversations with local Companies can begin by affirming responses I received was telling: business leaders resulted in more the importance of diversity in their The majority did not return my calls boards appointing women, but that charters and acting upon it. Rela- or emails. One-fifth were open to is not the case. tionships with women’s groups, briefly discussing the issue, with a Admittedly, current board vacan- female executives and directors handful of those stating they were cies are a rarity at local firms. But must be cultivated. New talent pools working on it. About six of the 70 — when a spot does open up, boards must be tapped to find candidates most of whom are in midsize insur- must commit to fielding a diverse who can bring a fresh perspective ance, materials and outsourced candidate pool in the search. Better to the board room. business services companies — yet, add a new seat to be filled by a We should all care about increasing Executive agreed to a brief meeting. woman, as Nike recently did. board room diversity because it will Skills for Women Responses ranged from “We do a I am not advocating for govern- help grow the local economy while : good job of including women in our ment-mandated quotas for women positively affecting our community. ■ Advancing through negotiation LETTERS Thursday, November 29, 2012 3:30 p.m. to 6:00 p.m. continued from PAGE 5 forecasting that the United States geology. Historically, industry was will surpass Saudi Arabia in oil permitted to pollute air and water at Location: McDonald Hopkins, Fifth Third Center Absent substantiation, a smug 600 Superior Avenue, East, Suite 2100 paternalistic attitude of we know production within a decade and will. Today, we require that the im- Downtown Cleveland better “just because” is not attractive become energy independent by pact of waste disposal considers the RSVP: mcdonaldhopkins.com and is certainly not a recipe to grow 2030. A key reason for this turn of adverse effects on people. Injection or call: 216.348.5400 to register. the party. I am hopeful that the events is the implementation of wells need to be fully understood There is no charge for this program. Republican Party won’t succumb to hydraulic fracturing, or fracking, before something catastrophic occurs. its seeming hell-bent slide into intol- production technology to extract oil With the oil and gas industry erant irrelevance because we suffer and gas trapped in shale deposits, anticipating the receipt of billions in as a country if either party concen- which has contributed to a drilling profits, it is a certainty that lobbying trates too much power. So please boom in Ohio and Pennsylvania. efforts are under way at every level turn “it” off as it is weakening you, Unfortunately, what first appears of government to establish rules and our country needs you to be as good news may be quite the and regulations favorable to the McDonald Hopkins LLC both strong and relevant. opposite, though this does not need industry. If indeed U.S. oil and gas 600 Superior Ave., East, Suite 2100, Cleveland, OH 44114 • 216.348.5400 to be the case. production will soon exceed that of Carl J. Grassi Shawn M. Riley David B. Hollister Moreland Hills First, reports of energy indepen- Saudi Arabia and soon after we’ll President Cleveland Managing Member dence imply relief from high energy begin to export oil at world prices, it • Cleveland • Columbus • Detroit • Miami • West Palm Beach prices. Quite the opposite will likely is important that the communities Avoid slippery slope result if policymakers do not antic- and citizens who incur the greatest mcdonaldhopkins.com ■The Paris-based International Energy ipate the vast wealth the producers costs and risks receive some of the Agency recently released a report can expect from exporting oil and benefits. gas to the highest bidder. Clearly, the starting place is to As global demand for oil and gas make sure that resources are set continues to grow with the develop- aside for whatever environmental ment of China and India, the world disasters result. In addition, govern- price of these resources will continue ment needs to tax producers to to rise as long as demand exceeds build a fund to subsidize the most supply. If prices decline, production vulnerable members of society who will be reduced. The consequence is may be faced with difficult choices JOIN US that higher world prices imply higher, when unable to afford heating in not lower, prices in the U.S. Unless the winter or air conditioning in the the U.S. experiences a broad increase summer. 2012 TALENT DIVIDEND SUMMIT in incomes to offset the price increase, The potential benefits of energy many American households will independence are extraordinary. It experience declines in their standard would be shameful if the benefits Thursday, December 6, 2012 of living as more of their income is were realized by a relative few while Hanna Theatre, 2067 East 14th Street, Cleveland allocated to energy. the burden and risk is imposed on Second, it isn’t at all clear that the so many. 5:30p.m. - Networking, cocktails and hors d’oeuvres environmental effects of fracking are fully understood. Indeed, earth- David McClough 6:00p.m. - Program quakes in Cleveland and Youngstown Assistant professor of economics have been linked to the injection Ohio Northern University wells used to dispose of water and KEYNOTE SPEAKER: waste chemicals used in the fracking process. WRITE TO US Bill Christopher, Chairman, Intuitively, it seems that injecting Send your letters to: Mark Dodosh, Regional Economic Competitiveness Strategy Task Force tens of millions of gallons of water editor, Crain’s Cleveland Business, and waste chemicals into the earth 700 W. St. Clair Ave., Suite 310, is a bad idea until we study the Cleveland, OH 44113-1230 impact on the water table and the e-mail: [email protected] Please join us to learn about activities in the region to prepare the college-educated workforce necessary for Northeast Ohio’s growing economy and discuss the importance of college completion to workforce preparedness and economic advancement. COMING UP Please RSVP by Wednesday, December 5, 2012 Crain’s Ideas at Dawn business breakfast series visit www.noche.org/tdsummit or call 216.420.9200 ext 227 Crain’s Cleveland Business’ annual In between, another panel will panel discussion series continues tackle sustainability in the supply next month with two new topics. chain, which can help can maximize Premier Event Sponsors On Dec. 4 and Dec. 6, panels of profitability and minimize environ- experts will discuss health care mental impact. reform in the aftermath of this For more information on these month’s presidential election. The events and to register, visit Supporting Event Sponsor first event will be held in Akron and www.CrainsCleveland.com/ the second in Cleveland. breakfast. 20121126-NEWS--7-NAT-CCI-CL_-- 11/21/2012 10:38 AM Page 1

NOVEMBER 26 - DECEMBER 2, 2012 WWW.CRAINSCLEVELAND.COM CRAIN’S CLEVELAND BUSINESS 7 Kramer to lead Crain’s Cleveland, Detroit offices Staffing firm

Keith Crain, chairman of Tucker will remain pub- Crain said. “It will be a formidable dently, with stories and data specific Crain Communications, lisher of Crain’s Cleveland combination.” to their markets, Ms. Kramer said. names new has named Mary Kramer Business but will be part Ms. Kramer joined Crain Com- “Together ... we can better serve group publisher for the of the publishing group re- munications as editor of Crain’s readers and advertisers by working company’s regional busi- porting to Ms. Kramer. Detroit Business in 1989; Mr. Tucker on events and new digital marketing leader in ness publications in Cleve- “We are delighted to joined Crain in 1985 as editor of offerings,” she said. “We already are land and Detroit. have the expertise of Mary Crain’s Cleveland Business and was producing similar events in both Ms. Kramer has been Kramer combining with named publisher in 1988. markets that have been well-received Akron office publisher of Crain’s Detroit Kramer Crain’s Cleveland Business The two publications will continue by those who attend. We look for- Business since 2005. Brian and Brian Tucker,” Mr. to serve their audiences indepen- ward to even greater collaborations.” ■ Alliance’s ‘hub’ there will serve all of its Premium: Indians offering ticket buyers options nine business units Staffing and recruitment firm continued from PAGE 1 Alliance Solutions Group in Inde- premium product mix. pendence said Mark D’Agostino has “We understand that a large been named president of Alliance percentage of our business is based Solutions Group of Akron. on the team” performance, Mr. Alliance Solutions Group said Mr. Shapiro said. “But of that other small D’Agostino is opening a new staffing percentage, we have to be 100% per- “hub” facility at 3250 West Market fect. The good thing is that we have St., Suite 103 in Akron that offers complete control over that side of the company’s full complement of things, where things happen on the staffing and recruitment services field that we don’t have control from all nine of its business units. over.” Previously, the company operated a smaller office in Akron that only What you’ll find A wider look at served the manufacturing and ware- After studying before the 2012 sea- the new Premium house sectors. son changes to its current club area Club at Progres- The Akron office is the third new — including pricing and whether to sive Field. or expanded office that Alliance Solutions Group has opened in the continue the all-inclusive food op- RENDERING PROVIDED tion — the Indians kept that model last year, with additional expansions intact, with slightly lower prices. The fried walleye fingers, lemon thyme a project that combined seven suites received well in the Indians’ surveys, taking place in Elyria, the Mahoning team still struggled to sell those roasted chicken breast and smoked into the team’s Kids Clubhouse on and that the Indians’ sales team, Valley, and Upper Sandusky, Ohio. seats, but Indians executives are pork loin with guava barbecue the mezzanine level have given the armed with renderings and final The firm currently has more than confident the Premium Club will sauce. team more selling options. Later, details, just was hitting the streets to 70 internal employees throughout sell, in part because of its exclusivity. Bill Dorsey, chairman of the the Indians began including a suite sell the remade area. The Indians Ohio. Most importantly, the Premium Cincinnati-based Association of rental, two free club seats and are confident the 120 seats will sell Mr. D’Agostino recently joined the Club features the ability to see the Luxury Suite Directors, said such access to the Terrace Club, over- out nightly. company, in part to spearhead its field throughout, from the bar at one reconfiguration of premium areas is looking left field, in the purchase or The project is slated for comple- Akron initiative. Mr. D’Agostino also end to two serving stations along the common, and generally has been renewal of season ticket packages. tion March 17. The Indians open is helping to launch Alliance Military back walls to half-circle tables posi- successful at sports venues across Mr. Robbins said two weeks ago the home portion of their schedule Placement Solutions, the company’s tioned just inside retractable glass, the country. He said the limited in- in a tour of the construction site next season on April 8 against the business unit focused on helping ■ ■ for a rainy or cold day. ventory in the Premium Club should that the Premium Club format was New York Yankees. military veterans return to work. The current club area’s climate- make demand strong, though teams controlled lounge is set back from can run the risk of “cannibalization,” the seating area, meaning fans sit- or moving customers from one luxury ting inside at the bar or standing at a area to another — in this case, from serving station can’t see the field and the club to the Premium Club — watch the game; Progressive Field as while not drawing new buyers. a whole also does not include such “But it’s like buying a car,” Mr. visibility from concourses, a feature Dorsey said. “The consumer wants of some parks built after it opened in options, from a luxury car to a full- 1994. size to a standard. That’s what teams In addition, the seats in the can do with these multiple neighbor- Premium Club are closer to home hoods.” plate: The four former suites closest Number keeps dropping to home plate are closer than the first section of the current club, The tearing out of 10 more suites while the portion of the new area continues the Indians’ makeover of closest to home plate abuts the last their premium areas. That process booth of the stadium’s press box. began in early 2010 when the team That proximity gives customers first issued a call to architects to tour access and views of SportsTime the ballpark and suggest ways to im- Ohio’s pre- and post-game shows, prove underused spaces. including “All Bets Are Off” with Since then, the Indians have Bruce Drennan and “Chuck’s Last conducted massive amounts of Call” with Chuck Galeti. The Premium research, including repeated surveys Club’s furthest section from home of their best customers, to determine plate aligns with the first-base bag, what might fly best. To advance while the area in the club section fur- those researchefforts , they’ve also thest from home runs nearly to the in the last 15 months hired director middle of the outfield. of brand management Alex King, The area of the new section closest formerly of Procter & Gamble, and to home plate also features side director of premium seating Ryan tables for fans’ purses, smart phones Robbins, who worked for the NFL’s or other devices, and all seating fea- Cleveland Browns and Oakland tures 8- to 10-inch food and drink Raiders prior to joining the Indians. rails. The Indians at one point had Plus, the menu in the Premium more than 120 suites, the second- Club will be given a bit of flair. Not most in , only will it change nightly — the cur- behind only the Texas Rangers’ Ball- rent club menu changes every park at Arlington. homestand — but it also will feature But that number slowly has items specific to the visiting team, dwindled: a fan cave that features such as barbecue for the Kansas City flat-screen TVs and a pool table; a Royals or chowder when the Boston social suite for the team’s most ac- Red Sox are in town. Among the tive fans on social media; four suites choices on a sample menu provided combined into Progressive Field’s by the Indians were aged prime rib, Champions Suite; and most recently, 20121126-NEWS--8-NAT-CCI-CL_-- 11/20/2012 1:24 PM Page 1

8 CRAIN’S CLEVELAND BUSINESS WWW.CRAINSCLEVELAND.COM NOVEMBER 26 - DECEMBER 2, 2012 Intent of AG investors a mystery

Messrs. Grosfeld and Tisch, either That is, one or both could become Observers say they individually or in concert, might try part of the group taking the company SPEED TO MARKET may want to own part to exploit their positions. private by rolling their shares into Ralph Della Ratta, managing American Greetings. partner of Western Reserve Partners Mr. Paparella said he expects there of card maker, or LLC in Cleveland, said it’s possible will be communication between MEASURABLE RESULTS profit quickly on sale that the two men could work in these and other large shareholders tandem in an effort to gain a better in the company and the financial price for their American Greetings adviser to the special committee of By MARK DODOSH shares than the $17.18 a share that American Greetings independent Our focus is cost avoidance timed [email protected] the Weiss family and related interests directors that is charged with evalu- to your business needs. have offered for the stock. ating the Weiss family’s offer. Two investors that both have “You never really know the “The financial adviser would have If you can’t manage it, you can’t acquired 5% stakes in American conversations going on between in their standard set of work steps” Greetings Corp. since the family of CEO shareholders,” Mr. Della Ratta said. contacting the large shareholders measure it. Zev Weiss offered to take the com- He suggested that Messrs. Grosfeld to gauge their thoughts about the pany private could be after nothing and Tisch even could work with offer, Mr. Paparella said. more than modest and relatively other outside shareholders to exert As for the go-private move itself, quick returns on their investments. pressure on the Weiss family to Mr. Della Ratta called it “a transac- DAVID P. O'NEILL, SIOR, MCR Then again, one or both may be raise its go-private offer. tion that makes great sense.” positioning themselves to be among Michael Paparella, managing “American Greetings’ largest Managing Director & Partner 216-861-7200 the owners of the greeting card com- director of Candlewood Partners competitor is a private company, [email protected] pany should it no longer be traded LLC in Cleveland, said either or both Hallmark,” he said. “Hallmark can www.ostendorf-morris.com on the New York Stock Exchange. of the investors may see their see everything that American Greet- A handful of local investment purchases as nothing more than ings is doing” because of all the doc- bankers contacted by Crain’s Cleve- arbitrage plays, where they simply uments American Greetings must land Business say it’s impossible to are looking to make money off the file as a public company, Mr. Della know the intent of Michigan investor narrow spread between what they Ratta said, “but not vice versa,” James Grosfeld and New York investor paid for their stock and the ultimate which puts American Greetings at a Daniel Tisch in each accumulating price the Weiss family or another big competitive disadvantage. more than 1.4 million shares of buyer pays for the company. He also said that by going private, American Greetings’ Class A common However, Mr. Paparella said it’s American Greetings executives can stock. However, the acquisition also possible that either Mr. Grosfeld manage the company for the long experts did lay out scenarios for how or Mr. Tisch — or both — may be haul and “avoid the difficulty in accumulating their stakes for “a forecasting earnings because of the private equity style of investment.” ups and downs of the business.” ■

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10 CRAIN’S CLEVELAND BUSINESS WWW.CRAINSCLEVELAND.COM NOVEMBER 26 - DECEMBER 2, 2012

Attn: Manufacturers & Warehouses GOING PLACES JOB CHANGES to staffing supervisor; Nancy Rosso LIGHTING CASE STUDY to senior staffing supervisor; Teri N.E. Ohio Manufacturer 100K sq. ft. NONPROFIT Colleran and Don Keller to partnered staffing account managers. Annual Energy Savings $38,518 ELIZA JENNINGS HOME: Dean Palombaro to executive director. FirstEnergy Rebate $20,009 TECHNOLOGY Palombaro Cook Null Accelerated Tax Deduction $14,314 HATTIE LARLHAM: Catherine INDUSTRIAL VIDEO LLC: Brian Cook Schwartz to vice president of Dramatically Brighter Facility and Gennine Null to account managers, development. Upgraded HID & T-12 fixtures to Cleveland. KOINONIA: Lina Monteleone to PARAGON CONSULTING INC.: Eliz- Energy Efficient T-8 & T-5’s director, Intermediate Care Facilities/ abeth Taylor to developer; David Developmental Disabilities Services. Hassing to quality assurance consultant. NEIGHBORHOOD ALLIANCE: Jadera Thomas to marketing and BOARDS public relations specialist. CALL TODAY! CLEVELAND EMPLOYMENT AMER- Davidson Stumphauzer Alford-Smith REAL ESTATE ICAN INN OF COURT: Amy Glesius Turnkey project by (Bolek Besser Glesius) to president; TRANSACTION REALTY: Donnell Lynn Timko (South Pointe Hospital), Donna Williams-Alexander to coun- ROI Energy Clark Sr. to sales associate. Diane Reed (Arlington Church of God) selor; Ron Isroff to treasurer; Mike and Robert Waldrip (CLS Facility www.ROI-Energy.com SERVICE Chesney to secretary; Ann Marie Service) received 2012 Stop Diabetes Ahern to membership committee chair. Awards of Excellence. 330-931-3905 ADVANCED INSIGHTS LLC: Gary CROHN’S & COLITIS FOUNDATION LEADERSHIP LORAIN COUNTY: Kustis to partner and senior consultant. OF AMERICA, NORTHEAST OHIO: Gail Stumphauzer (Margeau’s Free BRUNNER SANDEN DEITRICK Elizabeth Cross to treasurer. to Be Project) received the Eric Nord FUNERAL HOME & CREMATION FEDERAL BAR ASSOCIATION, Award for Excellence in Leadership; CENTER: Jason R. Sanden and NORTHERN DISTRICT OF OHIO Dr. Donald Sheldon (EMH Healthcare) Adam J. Sanden to partners; Nancy CHAPTER: Virginia A. Davidson and Michael and Dina Ferrer (Lorain Brunner Sanden to president. (Calfee Halter & Griswold) to presi- County Urban League; Lorain County EVENT SOURCE: Laura O’Brien to dent; Jason A. Hill to president-elect; Community College Learning Center) customer experience coordinator; Dennis G. Terez to vice president; received Excellence in Leadership Lauren Balata to customer service Tim L. Collins to secretary; Anthony Awards. representative; Patrick Kennedy to J. Vegh to treasurer; Diana M. manager, information technology. Thimmig to immediate past president RETIREMENT and delegate, National Council. GIRL SCOUTS OF NORTHEAST OHIO: STAFFING Daisy L. Alford-Smith after five INTEGRITY STAFFING SERVICES: AWARDS years of service, effective Nov. 16. Laura Knaak to vice president. AMERICAN DIABETES ASSOCIATION: KELLY SERVICES: Dan Sunderlin Stephanie Steirn (Medical Mutual), Send information to [email protected].

From Little Italy to Iraq obfuscation in their communica- BEST OF tions (and) have difficulty expressing THE BLOGS ■ The man who dominates foreign that purpose — whether it’s in a stock trades in Iraq used to wait mission statement, a news release, tables in Cleveland’s Little Italy. or an internal marketing presenta- Excerpts from recent blog Bloomberg Markets profiled Shwan entries on CrainsCleveland.com. tion.” Taha, the 43-year-old chairman and The piece noted that a new book sole owner of Rabee Securities, a called “Writing for Dollars, Writing brokerage that handles 80% of the to Please: The Case for Plain Lan- stock trades by foreign investors on guage in Business, Government, the Iraq Stock Exchange. and Law” found something to admire He was born in Baghdad to at the Clinic. Kurdish parents and raised in the Mr. Rosenberg writes that in one city. Mr. Taha estimates Rabee, which example from the book, “the Cleve- he bought in 1998, has funneled land Clinic recovered an extra $1 about $200 million in investments million by simplifying billing state- through the Iraq Stock Exchange ments, which led to less confusion since 2008. among patients and better compli- We are proud to congratulate our Partner, After high school, Mr. Taha came ance.” Rich Plewacki, on his appointment to the Board to the United States in 1986 to attend Case Western Reserve University to Advertising’s China of Directors on the American Transport Research study biomedical engineering. syndrome Institute’s (ATRI) Research Advisory Committee. “As graduation approached in 1990, he was getting ready to go home ■ Cleveland was the focal point of ATRI’s Research Advisory Committee is charged with when Saddam Hussein invaded anti-China advertising during the Kuwait,” according to Bloomberg developing a research agenda through identification presidential and Senate elections. Markets. Mr. Taha “got a call from “The two presidential campaigns of research of value to the trucking industry. his father telling him to stay in the spent a combined $45.7 million on U.S. It wasn’t easy. To earn a living, television advertising that discussed he worked as a waiter at La Dolce China and trade,” The Wall Street Rich Plewacki, Partner Vita Bistro in Cleveland.” Journal reported. In addition, can- He then borrowed money from (216) 363-4159 | [email protected] didates in four big Senate elections family friends to enroll in George — Ohio, Pennsylvania, Wisconsin Washington University’s MBA pro- and Indiana — spent another $8.6 gram, which put him on his current million in China trade spots. path in the business world. Republican Mitt Romney, who pledged to name China a A clear advantage currency manipulator, out- ■ The headline will make spent President Barack Obama you scoff — it’s “What by 3-to-1 ($33.8 million vs. journalism can teach the $11.9 million) on China- business world” — but there’s related ads. some good insight from the The place that saw the most Cleveland Clinic in a post from China ads? Cleveland, where The MY BENESCH MY TEAM Forbes.com. Journal said TV watchers “were For all their flaws as revenue-gen- deluged with 4,722 China trade ads, erators these days, journalists and which cost the campaigns $4.6 mil- their employers at least do one lion.” thing well — communicate clearly. In addition, Sen. Sherrod Brown Cleveland • Columbus • Indianapolis • Philadelphia • Shanghai • White Plains • Wilmington • www.beneschlaw.com “It’s not the same with businesses,” spent $3.7 million on China ads. wrote Eric Rosenberg. “Many orga- His opponent, state Treasurer Josh nizations default to opacity and Mandel, ran no China ads. 20121126-NEWS--11-NAT-CCI-CL_-- 11/20/2012 1:25 PM Page 1

NOVEMBER 26 - DECEMBER 2, 2012 WWW.CRAINSCLEVELAND.COM CRAIN’S CLEVELAND BUSINESS 11

Type: Employer’s withholding ID: 34-1785963 Ohio Mills Corp. Ohio Mill Supply Amount: $5,905 Date filed: Sept. 1, 2011 TAX LIENS 1719 E. 39th St., Cleveland Date released: Sept. 26, 2012 ID: 34-1834555 The Internal Revenue Service filed tax Amount: $67,662 LIENS RELEASED Type: Employer’s withholding, Date filed: Feb. 8, 2011 liens against the following businesses in unemployment R & L Metal Spinning Inc. Cleveland Officers Protective Date released: Sept. 27, 2012 the Cuyahoga County Recorder’s Office. rd Amount: $44,387 The IRS files a tax lien to protect the 3185-A W. 33 St., Cleveland Services Inc. Type: Employer’s withholding ID: 30-0511181 th interests of the federal government. 1303 W. 58 St., Cleveland Michael & Sons Landscaping Inc. Amount: $6,261 Date filed: Oct. 3, 2012 The lien is a public notice to creditors ID: 20-8717875 P.O. Box 26133, Fairview Park Type: Employer’s withholding, Date filed: Dec. 7, 2011 Ohio Mills Corp. Ohio Mill Supply that the government has a claim ID: 34-1507239 th unemployment 1719 E. 39 St., Cleveland against a company’s property. Liens Date released: Sept. 18, 2012 Date filed: March 15, 2010 Amount: $57,449 ID: 34-1834555 reported here are $5,000 and higher. Type: Employer’s withholding Date released: Sept. 7, 2012 Amount: $6,629 Date filed: Dec. 28, 2010 Dates listed are the dates the documents American Bouncers Inc. Type: Employer’s withholding Date released: Sept. 27, 2012 were filed in the Recorder’s Office. 6442 Metro Court, Suite D, Dellarco Enterprises LLC Amount: $17,242 Type: Employer’s withholding Bedford Heights 20060 Van Aken Blvd., Shaker Heights Amount: $19,426 LIENS FILED ID: 77-0671282 Miss Poohs Daycare Center ID: 34-1924817 th Date filed: Sept. 11, 2012 Date filed: March 20, 2012 2860 E. 130 St., Cleveland Petroleum Maintenance Gemstone Realty Co., a Type: Employer’s withholding Date released: Sept. 26, 2012 ID: 31-1613199 Electronics Inc. Panamanian Corp. nominee of th Amount: $6,421 Type: Employer’s withholding, Date filed: Feb. 12, 2003 1210 E. 286 St., Euclid Reuben Sturman (deceased) unemployment Date released: Sept. 7, 2012 ID: 34-1432857 2000 Warrensville Center Road, Dale Serene Architects Inc. Amount: $8,621 Type: Employer’s withholding, Date filed: Aug. 9, 2011 South Euclid 6602 Detroit Ave., Cleveland unemployment, failure to file complete Date released: Sept. 6, 2012 ID: xxx-xx-2448N ID: 34-1324242 Herbs Plumbing & Heating Inc. return Type: Employer’s withholding Date filed: Oct. 11, 2012 Date filed: Sept. 20, 2012 2562 Noble Road, Cleveland Heights Amount: $15,937 Amount: $33,057 Type: Individual income tax return Amount: $15,370,898 Gemstone Realty Co., a Panamanian Corp. nominee of Reuben Sturman (deceased) 2000 Warrensville Center Road, South Euclid ID: xxx-xx-2448N YOU CAN MOVE YOUR Date filed: Oct. 11, 2012 Type: Individual income tax return Amount: $4,386,658 Gemstone Realty Co., a Panamanian Corp. nominee of Reuben Sturman (deceased) 2000 Warrensville Center Road, South Euclid ID: xxx-xx-2448N Date filed: Oct. 11, 2012 Type: Individual income tax return Amount: $2,797,127 Gemstone Realty Co., a Panamanian Corp. nominee of Reuben Sturman (deceased) 2000 Warrensville Center Road, South Euclid ID: xxx-xx-2448N Date filed: Oct. 11, 2012 Type: Individual income tax return Amount: $1,430,816 Palladium Healthcare LLC 5333 Northfield Road, Suite 300, Bedford Heights ID: 27-1403155 Date filed: Oct. 9, 2012 Type: Employer’s withholding, unemployment Amount: $805,007 Records Central Inc. 4700 Lakeside Ave., Cleveland ID: 34-1035430 Date filed: Oct. 3. 2012 Type: Employer’s withholding Amount: $209,390 Renaissance Home Health Care 5311 Northfield Road, Suite 212, Bedford Heights ID: 30-0321149 Date filed: Oct. 23, 2012 Type: Employer’s withholding Amount: $188,742 Village of North Randall 21937 Miles Road, North Randall ID: 34-6002051 CITIZENS BANK PAYS SPECIAL ATTENTION TO HELPING LOCAL BUSINESSES GROW. Date filed: Oct. 23, 2012 Type: Employer’s withholding Whether you are looking to expand or upgrade your business, financing from Amount: $186,478 Citizens Bank can help you get there. We offer a wide variety of competitive loans Thermafab Alloy Inc. and lines of credit to fit your needs, and our flexible terms give you great payment 25367 Water St., Olmsted Falls ID: 34-0929237 options. Plus, we’ll get you a loan decision fast. To see what our personal service can Date filed: Oct. 19, 2012 do for your business, call 1-800-946-2264 today. Type: Employer’s withholding Amount: $76,166 Flaming Ice Cube LLC 1449 Boardman Canfield Road, Suite 260, Boardman ID: 27-0763491 Date filed: Oct. 9, 2012 CITIZENSBANKING.COM/GROW Type: Employer’s withholding, unemployment 20121126-NEWS--12-NAT-CCI-CL_-- 11/21/2012 2:44 PM Page 1

12 CRAIN’S CLEVELAND BUSINESS WWW.CRAINSCLEVELAND.COM NOVEMBER 26 - DECEMBER 2, 2012 K. Hovnanian takes over Recyclers: Data protection comes into play continued from PAGE 3 recyclers enter the market, the R2 — The company, which has 350 41 lots in Highland Hts. often, generating a steadier volume the Responsible Recycling Practices employees and five locations in three of business, he said. — certification established by industry states, became R2-certified within E-Scrap saw its sales grow about veterans, manufacturers and the U.S. the first year it was offered. By STAN BULLARD as it’s the last residential-zoned land 30% in the last year and is on track to Environmental Protection Agency is “There are a huge number of [email protected] in Aberdeen, a 200-acre development see similar growth this year, Mr. becoming the standard in the busi- mom-and-pop recyclers that will still held by the partnership Forest Silverstein said. He wouldn’t reveal ness. The R2 certification, adminis- just collect anything from old bicy- K. Hovnanian Homes has gained City and the late ambassador specific sales or revenue figures. The tered by the nonprofit R2 Solutions clers to toaster ovens,” Mr. Levine said. a bigger presence in Cuyahoga Milton Wolf created in 1998. About company this year has added about in Colorado, requires recyclers to “Many are not aware of regulations.” County’s eastern suburbs as Forest 500 homes have been sold at the a dozen employees and expects to adopt practices involving responsi- Those not paying to dispose of City Enterprises Inc. exits the land development on Bishop and Minor add that many again in 2013. About ble recycling, safety and security. chemicals properly or destroy data development business for home roads, according to Forest City’s 18 months ago, it added 12,000 “Certification has become a norm securely have a competitive edge with builders. website. square feet to its 43,000-square-foot in the industry,” Ms. Wiener said. customers because they severely Through K. Hovnanian Aberdeen Another national home builder, site on Bittern Avenue. “It’s no longer really a question of can undercut certified recyclers on LLC, the Red Bank, N.J.-based Pulte Homes Inc., earlier this year “It’s such a growing industry. which certification to get. It’s a matter cost, Mr. Levine said. national builder on Nov. 5 paid $1.6 started building homes costing More and more corporate companies, of when.” In some instances, a certified million for six undeveloped acres upwards of $285,000 on a different OEMS, are getting involved with recycler such as Regency might quote and 41 home-site lots in Highland section of Aberdeen now owned by going green,” Mr. Silverstein said. Are you R2? a customer a cost of 10 cents per Heights, according to Cuyahoga Leg Acquisitions LLC, a Solon-based Robin Wiener, president of the In- Mario Jurcic, president of Secure pound to recycle equipment, while County land records. The seller was investor group. stitute of Scrap Recycling Industries IT Asset Disposition Services, an an uncertified competitor might Miner Properties Ltd., a joint It’s easy to see why Hovnanian, Inc., a Washington, D.C.-based trade electronics recycler in Mentor, is in pay the customer for the chance the venture of Forest City and Wolf which previously built largely in association, said electronics recycling the process of obtaining R2 certifi- recycle the equipment and sell the Investors LLC of Beachwood that land-rich outlying suburbs, would is the fastest-growing segment in the cation. parts, he said. created the Aberdeen golf course prize another Cuyahoga County recycling industry. Of the associa- Mr. Jurcic, who started the com- community in Highland Heights. location. Highland Heights has an tion’s 1,700 member companies, 400 pany seven years ago while a stu- Protecting the customer Hovnanian’s nearest sites to the average listing price upwards of companies, or 23.5%, of members dent at Ohio State University, de- While in the past, only large Highland Heights property are in $200,000, putting it near the top of are electronics recyclers. cided to get the certification both to corporations were concerned with Painesville and Reminderville, in online listing site Trulia’s map for The growing popularity of improve in-house safety procedures data protection, today that sentiment Lake and Summit counties, respec- home prices in the county. electronics recycling is creating con- and to make his small business more is becoming more prevalent among tively, according to its website. A Miner Properties is holding a cerns among those in the business attractive to potential clients. businesses of all sizes, E-Scrap’s Mr. spokesman for Hovnanian’s North- mortgage on the land — a sign about conscientious recycling and Partway through the process, the Silverstein said. east Ohio office in Canton declined banks still are shy when it comes to ensuring that all recyclers are held to cost already is about $20,000, for In the last year, Mr. Silverstein comment on the company’s plans. land loans, the riskiest form of real the same operating standards. consulting fees and changing internal said, he has seen smaller customers The sale marks the end of an era, estate lending. ■ For that reason, as more electronics practices. Mr. Jurcic is devoting take greater interest in data protec- about 30 hours per week to the effort. tion. That concern leads to more “That, in itself, is extremely business for recyclers that offer expensive, especially for a small secure data-destruction services. business,” he said. To that end, E-Scrap has bought Yet the cost — and time — a mobile shredder, which will allow involved in getting the certification it to shred hard drives at a client’s is a worthwhile investment, he said. site. The 4-foot-tall machine can shred “I don’t think too many regulations about 200 hard drives in an hour, are a good thing, but this might be remotely performing the same ser- one of those things that might be vice E-Scrap does at its base facility. needed to level the playing field,” he “They don’t want the hard drives said. leaving their facility,” Mr. Silverstein Jim Levine, president of Regency said. He wouldn’t disclose the expense Technologies, an electronics recycler involved in adding the machine, based in Twinsburg, agrees. saying only that it was “costly.” ■ 20121126-NEWS--13-NAT-CCI-CL_-- 11/20/2012 2:50 PM Page 1

WHO TO WATCH INLAW Northeast Ohio’s legal community is full of bright minds and interesting stories. In this section, we offer a cross section of just some of those who are making their mark in Northeast Ohio’s legal community and posi- tioning themselves as leaders. We also ask others working within the field to weigh in on challenges facing the sector in the future.

MATTHEW E. ALBERS firm’s growing health Drug Administration. WHAT THE LEGAL COMMUNITY IS SAYING care practice. He counsels Mr. Albers, meanwhile, is in his Of counsel clients on the legal and second stint with Vorys, with a TERESA CARTER E. Vorys, Sater, Seymour and regulatory issues facing term as associate general counsel METCALF STRANG Pease the industry, with an for University Hospitals sand- emphasis on mergers and wiched in between. BEASLEY President, Cleve- ealth care, like acquisitions. Anthony J. O’Malley, managing land Metropolitan Senior counsel other industries, “There just seems to be partner of Vorys’ Cleveland office, Bar Association has its share of a huge amount of energy characterized Mr. Albers as Calfee, Halter & Partner, Tucker Griswold LLP complicated legal squab- and inertia behind the health care “encyclopedic” in nature. If he’s Ellis LLP Hbles and a murky regulatory overlay. industry that to me makes it inter- presented with a problem, What are What are some of the most But unlike other sectors, its esting, and in Northeast Ohio chances are Mr. Albers has studied some of the most significant significant challenges in the legal chief commodity isn’t so much in especially,” he said. or addressed it at one time or challenges in the legal field going field going forward? widgets or commercial goods but Mr. Albers, for one, has served another. forward? We have too many law school rather in people’s well-being — as the lead transactional and regu- But he’s not just book smart. I see as an opportunity what graduates unable to find employ- and that’s why Matt Albers finds latory counsel in a hospital system Mr. O’Malley said Mr. Albers has a others may see as a challenge and ment in the profession or pay off health care law so rewarding. restructuring involving the sale magnetic personality that just that is flexibility and adaptability. their school loans. And, there is an Oh, it’s entertaining, too. and purchase of three hospitals draws clients to the firm. Clients’ business needs are ever- increasingly large number of people “There are all kinds of little totaling more than 1,000 beds and “I think he could be a profes- changing with changes to the market with unmet legal needs, as a result of puzzle pieces, and it’s just fun to about $100 million in assets. He’s sional entertainer if he didn’t as well as technology. As lawyers, the economy and cuts to Legal Aid. try to put them all together,” Mr. also represented clients in response choose law,” Mr. O’Malley said. we must be ready to change and We must do more to attract the “best Albers said. to government investigations “He’s just very engaging and witty. adapt to new business opportunities, and the brightest” to the state and lo- Mr. Albers is a member of the brought on by the Office of Inspec- He’s definitely one of the stars of cultures, changes in technology as cal judiciary. At the federal level, sig- Vorys Cleveland office and one of tor General, Centers for Medicare this market.” well as changes in the law in order nificant budget cuts adversely impact the driving forces behind the & Medicaid and the U.S. Food and — Timothy Magaw to provide clients with the best legal the administration of justice, and an advice and guidance. As our clients’ overly politicalized confirmation needs develop and change, as attor- process keeps too many well-quali- neys we must be ready and able to fied judges from filling vacancies. grow and change with our clients PATRICK BURKE negotiating loan documents with Law, eventually graduating first in by being flexible and ready to adapt JEAN banks providing financing for his class. He was a summer associate to new strategies and technologies. Senior associate Cedar Fair; the company needed to at Squire and later, with that ROBERTSON Squire Sanders borrow and restructure some existing banking experience in tow and his debt to complete the acquisition. ability to speak bankers’ language, General counsel CRAIG M. atrick Burke often can’t tell “The thing I like about the trans- was hired on full time. Beck Aluminum BOISE his family members and actional practice is that generally, “Time and again, Patrick has Some of the friends what he’s working the parties are trying to get to the helped us navigate through Dean most significant on. same place,” Mr. Burke said. complicated international finance Cleveland-Marshall challenges in the PThe senior associate at Squire There has been a sea change transactions under extremely tight College of Law legal field going forward? Sanders has employed his extensive in Mr. Burke’s realm, though, deadlines,” said Raimo de Vries, What are A side effect of the recession was background in increasing the importance of his the managing director and group some of the the negative impact it had on young the commercial work. He said that since the manager of international corporate most significant lawyers. The demand for legal banking indus- economy’s crash in 2008, financing banking at Fifth Third Bank. “Due challenges in the legal field going services declined and associates were try to become a is much harder to obtain. Where to our need to rely on in-country forward? hit hard by layoffs. A significant chal- top representa- previously the merger-and-acqui- support for most of our activities, Downward pressure on costs is lenge for the legal sector is finding tive to borrow- sition folks would hammer out he has been invaluable to connect the greatest challenge the legal field creative solutions to this side effect, ers and lenders details first and the parties would us to different partners through- faces over the next five years. and those who do will be positioned in commercial worry about financing later — it out the world.” Technology and outsourcing have to seize opportunities from their transactions. was, after all, much easier to se- Mr. Burke, who is listed in the transformed the way companies in competitors. Concerns about work in But that cure — financing comes first these 2013 edition of The Best Lawyers virtually every other industry do the pipeline, particularly transactional comes at a cost: He can’t really days. in America, chosen by way of a business, and those companies are work, create additional challenges talk about the details of the deals Before joining Squire, Mr. Burke peer review process, also has now demanding substantial cost to the business of operating a law or potential deals in which he’s was an accounting and finance extensive experience in mergers concessions from their lawyers. firm. Adjusting leverage by utilizing involved. major at Ohio State University and and acquisitions, securities and This has led to a reduction in law contract and non-partnership track That changed in 2006 and moved to Detroit to work in a corporate governance. firm hiring and lower associate attorneys can help reduce overhead thereafter when those closest to commercial loan officer training He is a member of the Cleveland wages, which in turn have forced but may negatively impact produc- him got a clearer picture of what program. A native Clevelander, he Metropolitan and Ohio State bar law schools to examine their cost tivity. Maintaining positive growth in he does: Mr. Burke was one of 40 moved home and joined KeyBank associations and formerly chaired structures in light of a shrinking the number of diverse attorneys will or so Squire attorneys working as a small business lender and the banking and financial services pool of prospective students. also require significant attention. with Cedar Fair on its $1.25 billion later Fifth Third Bank as a com- section of the Cleveland bar; he acquisition of Paramount. Sud- mercial credit officer. also is a member of the St. Raphael INSIDE: More thoughts from local law leaders, plus more legal professionals to keep denly, he had a very visible exam- While at Fifth Third, he went to School advisory committee. an eye on. Page 17 ple of his work, which included Cleveland-Marshall College of — Joel Hammond 20121126-NEWS--14-NAT-CCI-CL_-- 11/20/2012 2:09 PM Page 1

WHO IN 14 CRAIN’S CLEVELAND BUSINESS TO WATCH LAW NOVEMBER 26 - DECEMBER 2, 2012 GREGG A. it’s like to have to fight for become the youngest person to School graduate majored in political DAVID MILLS customers and keep them land a spot on the law firm’s science at the University of EISENBERG happy. As a partner at seven-member executive commit- Rochester, where he also was Founder Partner Benesch, Friedlander, tee, which is the firm’s board of “the smallest quarterback in The Mills Law Benesch, Friedlander, Coplan & Aronoff LLP in directors. Rochester’s history,” he said. He Office LLC Coplan & Aronoff LLP Cleveland, Mr. Eisenberg Mr. Eisenberg earned that earned his law degree from Ohio has spent an immense spot because he’s shown he State University’s Moritz College of nly echnically, Gregg amount of time working understands the business side of Law and immediately moved back eight Eisenberg specializes to attract and retain Benesch, said managing partner to Northeast Ohio. He didn’t even years in law related to mergers, clients. Ira Kaplan. think about moving somewhere into his professional acquisitions and raising Sometimes that means staying That instinct also has helped else. Ocareer, attorney David Mills in 2010 Tcapital. on a case until midnight two weeks him win clients, Mr. Kaplan said. “My parents are here. My roots argued — and won — in front of the Over the years, however, both in a row. Sometimes it means For instance, Mr. Eisenberg is are here,” he said. U.S. Supreme Court. his clients and his colleagues have eating breakfast, lunch and dinner quick to give clients perspective He credits the success he’s had “It was a wild experience. I didn’t come to rely on him as an all- with clients. on trends he’s seeing in the market at Benesch over the past 15 years think it would be that soon,” Mr. purpose problem solver. “I eat a lot,” he said with a laugh. or introduce them to potential to his wife, Regina, who he said is Mills said of his appearance in the “Sometimes I think I’m a busi- “I had two breakfasts this morning customers, financiers and other his “backbone” for supporting him nation’s highest court. nessman dumped in a lawyer’s already.” people in his network. even when he has to work long By that time, he also had his body,” he said. That drive helped the 41-year- “They look to him for more hours. They have two children, own practice and was an adjunct Though Mr. Eisenberg has never old make partner a year earlier than just legal advice, which is Max, 6, and Sophia, 4. He enjoys professor at Case Western Reserve started a business, he knows what than most Benesch lawyers do and the highest form of flattery,” Mr. spending time with his family, University, teaching federal law. Kaplan said. playing golf and traveling. He has gained publicity not only The 1990 Beachwood High — Chuck Soder from his Supreme Court appearance in Ortiz v. Jordan, a case that stemmed from sexual abuse claims EMILY Ms. Jones, a 2004 by an inmate against a prison guard, graduate of Notre Dame but also from his representation HUGGINS Law School, works with of Joe D’Ambrosio, a death row JONES ship owners and the Lake inmate recently exonerated more Carriers’ Association in than 20 years after being convicted. Senior associate negotiations and enforce- “If I ever needed anyone to Largest national staffing firm headquartered in Thompson Hine LLP ment proceedings in represent me, David would be top North East Ohio connection with the of my list. He is absolutely committed mily Huggins Jones federal Clean Air and to the work he does for his clients,” calls herself an Air Force Clean Water acts. said Andrew S. Pollis, assistant Medical Billing Non-Clinical brat. But she’s building her “It’s a cool industry; it’s cool to professor of law at Case Western law career on the high seas. be around these guys,” she said. Reserve University’s Milton A. Oil & Gas talent Light Industrial EA senior associate at Thompson “You become invested in their Kramer Law Clinic Center. Engineering Clerical Hine LLP, Ms. Jones grew up on Air success.” Mr. Pollis, who worked with Mr. Force bases but now is advancing When she first joined Thompson Mills on the Ortiz v. Jordan case, Accounting IT & Technical the firm’s environmental and Hine she did product liability work characterized his colleague as part of product liability litigation group by before shifting over to helping an emerging community of “thought Finance RPO/VMS/Onsite developing a focus on the environ- clients understand the ins and leaders” in the Cleveland legal world, mental aspects of admiralty, or outs of the Jones Act, a key piece someone using law to effect social www.nescoresource.com www.talentalley.com maritime, law. of federal maritime law that limits change. James Aronoff, Thompson Hine’s what can be shipped between two “He has a relentless inquisitiveness, partner in charge of the Cleveland U.S. ports on foreign-owned coupled with a brilliant mind,” Mr. office, in nominating Ms. Jones, vessels. Pollis said. lauded her efforts to “corner the Then she moved on to practicing That relentlessness is why it didn’t market on environmental represen- environmental law and, eventually, surprise Mr. Pollis that Mr. Mills tation of the Great Lakes commer- put her maritime and environmental opened his own practice while still so cial shipping fleet.” experience together. “We leveraged new to the legal scene. Mr. Mills had the crossover to fill what was an worked for four years as an associate emerging void,” she said. at Jones Day and then for two years For now, the practice is largely in judicial clerkships, first with an regulatory, negotiating for clients appeals judge in Columbus and then with state and federal environmental with another in Washington, D.C., and maritime agencies. But she can before opening the doors to The Mills see a time when it will take the next Law Office LLC in Cleveland. step. “Most people, if they’re going to We’re here to help you “I’m a litigation junkie,” she take the leap, do so when they’re in admitted. “Of course, I want the a position to have a few clients best resolution for our clients, so coming with them,” Mr. Mills said. manage your consumer & whatever saves them the most Yet his desire to have an impact on money is our goal. But if it comes to real-life cases and his enjoyment of litigation, I’m in there.” the appeals process, led him to take Mr. Aronoff praised Ms. Jones for the plunge in 2008, six years after commercial debt recovery the niche practice she has carved graduating from the University of out for the firm. “Bringing an envi- Michigan Law School and nine years ronmental perspective to our estab- after receiving a bachelor of arts in lished maritime practice has really mathematics from Colgate University For more than 80 years, Weltman, Weinberg & Reis Co., LPA has built provided an opportunity for us,” he in New York. said. “His work shines not only its reputation by helping our clients manage their debt and real estate In addition, he extolled Ms. because it’s good but because it Jones professional development. has personality,” Mr. Pollis said. default recovery in offering an integrated approach to creditors’ rights “Emily understands the difference “He takes the hard, sometimes very between being a counselor and just hard, work of practicing law, representation. Dedicated to helping your business grow and prosper, being a lawyer,” he said. “That especially the kind he does, and he we leverage our experience in Bankruptcy, Commercial and Consumer perspective is where we as lawyers makes it fun. He makes it a add value for our clients.” challenge; he makes it a puzzle.” Collections, Litigation & Defense, and Real Estate Default matters. — Jay Miller — Ginger Christ

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WHO IN NOVEMBER 26 - DECEMBER 2, 2012 TO WATCH LAW CRAIN’S CLEVELAND BUSINESS 15

JOSEPHINE S. NOBLE experience with the Amer- ican Bar Association Cen- Senior associate ter on Children and the Ogletree Deakins Law changed her mind. “I felt that I could make peaking anytime at more of a difference in a the multi-state Mid- higher-level position,” YOU WANT A LAW FIRM west Labor and Em- Ms. Noble said, citing ployment Law Semi- how social workers’ hands Snar is an honor in and of itself. often are tied by limited resources THAT’S AS DEDICATED “But to be someone trusted with and bureaucracy. a preliminary session (before more So, after attending private than 700 people) and to receive school in New York City through a TO YOUR BUSINESS rave reviews … that sets her apart,” program that places gifted minority John Gerak said of Josephine S. students, Ms. Noble was admitted Noble, one of only two associate- into Harvard University and toward level lawyers who spoke at this the end of her career there gave AS YOU ARE. year’s conference and an attorney birth to her daughter, Lucia, who’s at the law office Mr. Gerak leads. now 13. Ms. Noble later earned her Ms. Noble, 35, is a senior associate juris doctorate from the SUNY at Ogletree Deakins, a labor and Buffalo Law School. We share your desire to seize opportunities, reduce risk and employment firm with more than In the end, Ms. Noble entered deliver exceptional value. From business law, corporate fi nance, 40 offices, including one in Cleve- the practice of labor and employ- land. She earned her law degree in ment law, which she said enables tax and employee benefi ts, to labor and employment, intellectual 2004. her to help make sure employers property and commercial litigation, Ice Miller LLP offers all of the Regardless of her tenure, Ms. are making the right decisions for Noble is “great on her feet” and their employees. legal services and counsel you need to succeed. commands respect, said Mr. Perhaps the area to watch Ms. Gerak, managing shareholder of Noble will be in her non-legal the firm’s Cleveland location. pursuits: She aims to find some Chicago ∙ Cleveland ∙ Columbus Ms. Noble doesn’t shy away, way to serve children like her, who DuPage County, Ill. ∙ Indianapolis ∙ Washington, D.C. either, from talking about the painful are growing up in the inner city www.icemiller.com past that led her to a law career. but want to pursue a career in law. She grew up in the Bronx, one She wants to be known for the of seven children who faced sepa- causes she backs. ration when they were orphaned Ms. Noble credits her persever- after their father, who abused ance to her mother, Alice. drugs, died of AIDS and their “She would say, ‘If you put your mother died after him in 1992. The name on something, make sure it siblings stayed together thanks to is an accurate reflection of you’ — their oldest brother, who at 22 meaning that mediocrity is not became guardian of all of them. acceptable,” Ms. Noble said. “She At first, Ms. Noble’s early life really ingrained in me this idea challenges inspired a desire to do that you can be anything, you can social work. But then, a summer do anything.” — Michelle Park

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The Calfee Building, 1405 East Sixth Street, Cleveland, Ohio 44114 | 216.622.8200 Calfee, Halter & Griswold LLP | Cleveland | Columbus | Cincinnati | CALFEE.COM 20121126-NEWS--16-NAT-CCI-CL_-- 11/21/2012 9:05 AM Page 1

WHO IN 16 CRAIN’S CLEVELAND BUSINESS TO WATCH LAW NOVEMBER 26 - DECEMBER 2, 2012

JULIE ROBIE serve others, either PAUL SHIPP Ohio, but national. One of in civil law have moved to financial through teaching or his current cases is crime now. It’s less about eye- Managing attorney, another route. Associate defending Ronald “Ron- witness testimony and more about consumer law practice But it wasn’t until her Weston Hurd LLP nie” Duke, a Detroit man accountants and expert witnesses.” Legal Aid Society of internship with the YWCA who is the main defen- Carolyn M. Cappel, Weston Cleveland of Cleveland while studying n the same way he dant and government wit- Hurd’s managing partner, said Mr. English at Yale University prepares for the court- ness in one of the largest Shipp is a good fit for the firm and ince joining the that she saw a career as a room by seeing de- mortgage fraud prosecu- likely on the partnership track Legal Aid Society of lawyer as a way to achieve fense of his clients as tions in the country. because of his willingness to aid Cleveland in 2004 as a that goal. Ian unfolding story, onetime Eng- When Mr. Shipp joined Weston other lawyers and bring in business. Skadden Fellow, Julie Robie “That was my first glimpse in lish major Paul Shipp sets goals Hurd in 2011, he was representing “He is able to protect clients Snot only secured a full-time position ways the legal profession could be William Neiheiser, the former who get into trouble and face civil and finds ways to achieve them. as an attorney but also earlier this used to assist people in great His role as an associate in Weston owner of Reliance Mechanical trouble as well,” Ms. Cappel said. year was promoted to the head of need,” Ms. Robie said. Hurd’s criminal defense and white Corp. of Cleveland, in the massive “He’s a kind person. He does not the organization’s consumer law She decided to attend law school collar litigation unit reflects it. federal probe of Cuyahoga County pound the table. He does not practice. at her alma mater and upon gradu- At the Cleveland-Marshall government. Mr. Neiheiser received scream. He practices law with a She now oversees nine other ation in 2004 secured a Skadden College of Law, he decided to be a 37 months in federal prison for quiet, balanced way about him.” attorneys and is editor of Ohio Fellowship — a two-year fellowship civil litigator because he enjoyed bribing former county commis- Mr. Shipp and his wife, Emily, live Consumer Law, an annual practice granted by the Skadden Foundation moot court, but he needed trial sioner Jimmy Dimora and two in Rocky River and have two young manual published by Thomson to allow law school graduates to experience to get there. His approach: other public officials. sons. He also is active in politics, Reuters Westlaw. Her practice practice public interest law. He served five years as an assistant “A good white-collar attorney partially because his wife is part of involves handling mortgage fore- “There’s really nothing more prosecutor in the general felony can be effective in both civil and the Hagan political dynasty, and closure, bankruptcy and utilities rewarding than being able to assist unit of the Cuyahoga County pros- criminal courts,” Mr. Shipp said. also because former colleagues in cases, as well as other consumer a client who needs an advocate ecutor. “It’s kind of a unique area and I like the prosecutor’s office frequently issues. and who would really be floundering His current work is not only in that. Some things that used to be seek judgeships. — Stan Bullard Tom Mlakar, Legal Aid’s deputy in the legal system without an director for advocacy and Ms. Robie’s advocate from Legal Aid,” Ms. supervisor, isn’t surprised by her Robie said. “I think here at Legal BRETT WALL fizzled, success over the these two cases, and he fast progression through the ranks. Aid we see examples of people’s last 15 years found its way won them in federal court. “Julie’s vision, compassion and lives being changed every day Partner to Mr. Wall another way. “He’s totally committed understanding of our clients and because of the services.” BakerHostetler The self-described to achieving success for the access-to-justice issues continues Legal Aid provides legal assistance “frustrated musician” things our clients come to to inspire me and is an example of to low-income residents of Ashtab- rett Wall had always serves as a partner at one us for help on,” said Hewitt how lucky the Cleveland commu- ula, Cuyahoga, Geauga, Lake and viewed music as a full-time of the region’s largest law Shaw, managing partner of nity is to have such a great young Lorain counties. career, and at one point firms — BakerHostetler. the firm’s Cleveland office. leader,” Mr. Mlakar said. Ms. Robie and her husband, even dropped out of Ohio “Honestly, I had never Mr. Wall also mentors A native of Maple Heights, Ms. Todd, have two sons, Samuel, 5, BState University to chase his dream. envisioned anything other than young attorneys and leads the firm Robie knew early on she wanted to and Silas, 1. — Ginger Christ Although that pursuit ultimately music,” Mr. Wall said. “I thought in long-term client development long and hard about it. I’m a man and retention efforts. of limited skills and can read and Mr. Wall hasn’t abandoned his write well and like to talk to people, love of music. For the last three so law seemed like the best bet.” years, he’s owned and operated Mr. Wall’s peers might take Elevation Recording Studio on Lake- umbrage with his modest self- side Avenue in Cleveland. He often assessment, as he has crafted a lends his studio to up-and-coming WE ARE ROETZEL. legal practice defending financial artists who might not have the institutions in high-stakes litigation. resources to access such facilities. In the last year, Mr. Wall defended “I wasn’t trying to make any mon- Fifth Third Bank in two high-expo- ey off this. Law is plenty lucrative sure class-action lawsuits that chal- enough,” Mr. Wall said. “That’s not lenged the bank’s lending practices. the point. I wanted to get to art.” — More than $1 billion was at stake in Timothy Magaw

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MELISSA ZUJKOWSKI intake interviews, brief concentration on consumer finances advice and information — as tough, smart, aggressive and Associate services, and direct repre- creative. An Aurora native, she Ulmer & Berne LLP sentation in some cases. next hopes to focus on developing “I feel like it’s my an expertise in intellectual property hen budget responsibility now,” law. What do you look for issues forced said the 33-year-old Ms. “She’s got one of those fill-the- the Cleveland Zujkowski, who dedicates room personalities,” he said. “She in a law firm? Homeless about 10 hours a week to just has a special quality about her. LegalW Assistance Program to cut the initiative, helping to coordi- … She gets it and she gets it quickly.” back on having a paid administra- nate the efforts of more than 50 at- Ms. Zujkowski received her tor around 2008, Melissa Zujkows- torneys. “I felt like it was a valuable bachelor’s degree in 2001 from ki wasn’t going to just sit back. program.” Northwestern University and her Instead, the Ulmer & Berne LLP For her work, Ms. Zujkowski law degree in 2004 from the Ohio associate took over the job herself, received in 2010 the Justice for State University Moritz College of stepping up as volunteer director All Volunteer of the Year Award, Law. of the program — a role in which presented by the Cleveland Metro- In addition to her work with the she still serves. politan Bar Association. Cleveland Homeless Legal Assistance The partnership program of the “Melissa is awesome when it Program, she also is involved with Cleveland Metropolitan Bar Asso- comes to walking the talk,” said Mike the Historic Gateway Neighborhood ciation’s Committee to Aid the Ungar, a partner at Ulmer & Berne and The Mayo Society of Greater Homeless and the Northeast Ohio and past president of the Cleveland Cleveland. Coalition for the Homeless provides Metropolitan Bar Association. Ms. Zujkowski lives downtown pro bono legal assistance to home- Mr. Ungar described Ms. with her husband, Nathan Cemen- less and at-risk individuals. Zujkowski — who focuses her ska, an attorney in private practice. Volunteers provide a variety of practice on complex corporate “I love being here,” she said. “I services, including shelter site and commercial litigation, with a love Cleveland.” — Amy Ann Stoessel

stress urinary incontinence. Mr. ALSO KEEP AN EYE ON ... Rawlin recently was honored as one Established reputation. of only five attorneys nationwide to CHRISTIAN GROSTIC Programming Subcommittee. be named a 2012 “Law360 Rising Star” in the area of product liability. Associate JONATHAN LEIKEN Kushner & Hamed Partner SCOTT WELTMAN Christian Grostic was only 4½ Jones Day years out of law school when he Shareholder-elect For nearly 80 years, Walter Haverfield attorneys have set high standards for As a partner at Jones Day, found himself sitting second chair Weltman, Weinberg & Reis Co. LPA client service and satisfaction. We set ourselves apart from the competition by Jonathan Leiken defends compa- at the U.S. Supreme Court. Now, providing our clients with creative solutions designed to minimize risk and nies and their employees during For the first time in 17 years, the Mr. Grostic’s next big case may get maximize opportunities. We've established a reputation for results. government investigations and creditors’ rights law firm will have a him his own spotlight. In August, civil suits related to fraud, insider new leader, as Scott Weltman — a If your current law firm isn't providing you with the necessary insights and he filed an appeal with the U.S. trading and other allegations. But 20-year company veteran — takes guidance to reach new heights, perhaps it's time to look for a new one. Sixth Circuit Court of Appeals in that’s just his day job. Mr. Leiken over for longtime leader Alan Wein- Cleveland for former Cuyahoga in 2013 will become president of berg. Weltman Weinberg recently County Commissioner Jimmy the Cleveland Metropolitan Bar completed a multimillion-dollar Dimora. Dimora was convicted in Association. Plus, the former federal information systems upgrade, and March on 32 counts of bribery and prosecutor teaches a course on Mr. Weltman is taking over a Cleveland | 216.781.1212 | www.walterhav.com public corruption and sentenced white-collar crime at Case Western quickly growing firm: In 2011, it in July to 28 years in prison. Mr. Reserve University School of Law employed 1,330, compared with Grostic couldn’t talk about the and is co-founder of the Brain 1,000 in 2007. case but he has been reviewing the Gain Cleveland Project, an effort to trial record for appealable errors. recruit thousands of people to spread the word about good things JODI SPENCER JOHNSON in Northeast Ohio. President DUSTIN RAWLIN Thacker Martinsek LPA WE’RE HONORED. Partner Ms. Johnson was named presi- Tucker Ellis LLP dent of Thacker Martinsek — a majority woman-owned litigation Dustin Rawlin represents busi- boutique with offices in Cleveland, nesses in complex civil litigation FIFTEEN FIRST TIER RANKINGS Toledo and Naples, Fla. — last July. matters in courts nationwide in- She practices primarily in the area of volving product liability, business U.S. News & World Report and Best Lawyers® insurance coverage, representing tort, breach of warranty, consumer bestowed Reminger with 15 first tier corporate policyholders in liability fraud and commercial litigation, rankings, including three nationwide and ten for the Cleveland metropolitan area. and first-party insurance matters. with a focus on the defense of Ms. Johnson also is active in the ABA medical device litigation. He’s cur- Section of Litigation, Insurance rently involved in a case defending NATIONAL • Medical Malpractice Law - Defendants • Transportation Law Coverage Litigation Committee, personal injury claims related to • Professional Malpractice Law - Defendants where she serves as a co-chair of the transvaginal mesh devices for

CLEVELAND • Commercial Litigation • Personal Injury Litigation - METROPOLITAN • Insurance Law Defendants WHAT THE LEGAL COMMUNITY IS SAYING • Legal Malpractice Law - Defendants • Professional Malpractice Law - • Litigation - Eminent Domain Defendants JUDGE DAN AARON POLSTER ON THE WEB: Additional answers & Condemnation • Transportation Law from these legal pros. www.Crains • Litigation - Trusts & Estates • Trusts & Estates Law U.S. District Court Cleveland.com/legalsector • Medical Malpractice Law - Defendants Northern District of Ohio career options for new lawyers, and Most significant challenges in creates significant entry barriers to the legal field going forward? the profession. If our profession a) Providing equal access to jus- ceases to reflect the diversity of our tice. A growing society, the rule of law is imperiled. percentage of c) ... We need to make sure that our population our state and federal courts receive cannot afford le- the resources necessary to dispense gal services. justice. We also need to insure ade- b) Addressing quate compensation for judges, and Results. Period. the high cost of to find a way to ameliorate the in- legal education, tense partisanship over federal judi- Reminger.com - 216.687.1311 and the corre- cial nominations and confirma- sponding moun- tions that I fear is affecting the Akron | Cincinnati | Cleveland | Columbus | Sandusky | Toledo | Youngstown | Ft. Mitchell | Lexington | Louisville | Indianapolis tain of debt so many of our new breadth and quality of the pool of lawyers face. This both reduces the applicants to the federal bench. 20121126-NEWS--18-NAT-CCI-CL_-- 11/21/2012 1:28 PM Page 1

18 CRAIN’S CLEVELAND BUSINESS WWW.CRAINSCLEVELAND.COM NOVEMBER 26 - DECEMBER 2, 2012 Weatherhead: Dean will attempt to expand international influence

continued from PAGE 1 work his predecessor laid. have been pushed by the university’s erhead’s international flair was one draw post-baccalaureate students administration. And as the top offi- “In many ways, Mohan was a administration. reason the university saw so much with work experience under their cial at Weatherhead, Dr. Widing is terrific dean, and I’m able to inherit “We would love for our students promise in Dr. Widing — a native of belts. He cited Weatherhead’s master expected to be a familiar face in the an organization in a great position to go through a course of study that western Pennsylvania and a dual of science degree in finance as an local business community as Case and one that’s ready to take the develops their intellectual capital citizen of the U.S. and Australia. example of a popular degree with Western Reserve looks to reach the steps forward,” said Dr. Widing, who from a global mindset, maybe their “There’s a huge opportunity out those less-experienced students rest of its ambitious $1 billion most recently served as dean of the social capital and maybe influence there for global programs,” Dr. and noted he would like to explore fundraising goal, toward which the Macquarie Graduate School of their psychological capital as well,” Baeslack said. “It’s a competitive similar degree offerings. university already has brought in Management in Sydney, Australia. Dr. Widing said. business out there in terms of man- As Dr. Reddy and other Weather- more than $700 million. He also worked with the University agement schools and even under- head faculty looked to strengthen The late Albert Weatherhead III, of Melbourne and the Thunderbird Global focus graduate programs, and we’ve got the quality of the school’s MBA the local industrialist for whom School of Global Management, Dr. Widing said he’s looking to push it forward.” program, they admitted fewer Case Western Reserve named the headquartered in Glendale, Ariz. at strengthening Weatherhead’s One area in which Dr. Widing but more academically prepared business school in 1980 following a Dr. Reddy was unavailable last ties with international institutions, said he would like to make progress students in hopes of elevating the $3 million donation, told Crain’s week to comment for this story. recruiting more international stu- is by targeting the student who is 22 program’s prestige. This year, three years ago that Dr. Reddy had Weatherhead’s combined enroll- dents and building on the new to 25 years old and at the verge of Weatherhead rose to 52nd place brought a sense of stability back to ment of undergraduate and graduate global MBA program developed starting a career. from 80th in the U.S. News & World the program because “for six or seven students hovers at around 1,200 under Dr. Reddy’s watch. The joint “They’re underemployed, very Report business schools rankings years, there was constant turmoil, a students — a healthy number, Dr. academic venture is slated to begin intelligent and are finding it diffi- — movement Dr. Widing attributes revolving door.” Dr. Reddy helped Widing said. While he and the in the second half of 2013 and will cult in both getting work and the to the school’s higher selectivity. revive some of Weatherhead’s dor- university’s administration would involve the School of Economics work they get doesn’t use their “The plan was to grow smaller, mant academic programs during like to see that number inch upward and Management at Tongji Univer- capacity,” he said. better and then bigger,” he said. his six years as Weatherhead’s dean in the coming years, Dr. Widing sity in Shanghai, China, and the Dr. Widing said programs geared “We’ve gotten smaller and better, and repaired relationships with said he’s more concerned with raising Xavier Labour Relations Institute in toward these students have been and probably in the next few years donors that had soured due to admin- the profile of Weatherhead’s acad- Jamshedpur, India. underdeveloped at business schools will need to get bigger … provided istrative turnover at the school. emic programs and building on Case Western Reserve provost until the last five years or so, as elite we don’t compromise the quality of Dr. Widing appreciates the ground- internationalization efforts that W.A. “Bud” Baeslack III said Weath- business programs have tended to the class.” ■

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NOVEMBER 26 - DECEMBER 2, 2012 WWW.CRAINSCLEVELAND.COM CRAIN’S CLEVELAND BUSINESS 19 THEINSIDER REPORTERS’ NOTEBOOK THEWEEK BEHIND THE NEWS WITH CRAIN’S WRITERS Important kids’ stuff for the nation’s top health care informaticists Falls, Oasis Grower is best known for its NOVEMBER 19 - 25 by Modern Healthcare, a sister publication foam growing media, such as root cubes. MetroHealth data guru of Crain’s Cleveland Business. Traditionally, Oasis Grower’s products The big story: Statistics for the 17 counties ■ The MetroHealth System’s health care data The recognition honors those who excel have been used for the propagation of orna- that are part of the Northeast Ohio Real Estate whiz, Dr. David Kaelber, has been tapped as at using health care data to improve the mental plants, such as poinsettias, and its Exchange indicate that home sales last month one of five physicians to take part in a $5 clinical and financial performances of their newest greenhouses will grow ornamentals, totaled 3,348, up nearly 30% from 2,581 in Octo- million effort to study organization. — Timothy Magaw too. But with food scarcity a significant con- ber 2011. The total dollar volume of sales was pediatric diseases in cern and greenhouse growing up, the com- $429.2 million last month, a 45% jump from $296 800,000 children nation- Just add water, and pany wants to position itself as a resource million in October 2011. The average sales price wide. for food growers, too. — Michelle Park climbed 11.8%, to $128,183 from $114,692. Dr. Kaelber, chief you’re in business medical informatics offi- ■ Oasis Grower Solutions in Kent is planting It’s time to head Imaginative thinking: Alpha Imaging LLC, cer at the health system roughly $500,000 into the ground to grow its a distributor of medical imaging equipment subsidized by Cuyahoga presence and capabilities in the hydroponic for the exit based in Cleveland, acquired Chesapeake Appli- County, will join physi- food-growing business. ■ The Chicago-based Exit Planning Institute cations Inc., a Pennsylvania-based company, to Kaelber cians from the American The company, which employs roughly 16, has closed its own exit, and now, it’s under enhance its clinical training portfolio. Alpha Academy of Pediatrics, expects to break ground in Kent this month local ownership. Imaging did not say what it paid for Chesapeake Boston University and Children’s Hospital on three interconnected greenhouses. It The institute, formed in 2005 to bring Applications, which provides clinical training on of Philadelphia in the effort. Dr. Kaelber said intends to use the greenhouses for research together professionals to better serve the Shimadzu Medical Systems, Canon Medical he hopes the study will lead to the develop- and development of new products for the growing number of small and midsize busi- Systems and Konica Minolta Medical Imaging ment of tools and techniques to “pool elec- hydroponic growing of vegetables, such as nesses in need of succession, was sold to radiographic and fluoroscopic systems through- tronic health record data for countless lettuce, said Nathan Keil, product and mar- Snider Premier Growth Inc., a Strongsville out the United States. research studies in the future to improve the keting manager for Oasis Grower. firm owned by Christopher M. Snider, who lives of millions of children.” The goal is for the greenhouses to be fully founded the nation’s first local chapter of Wishes are granted: Cuyahoga Arts & The five-year study is financed by the functional by February. They will be used to the Exit Planning Institute in Cleveland and Culture will issue a total of nearly $29 million in federal Health Resources and Services test different irrigation and fertilizer systems, Akron in 2011. Terms were not disclosed. grants over the next two years to 175 arts and Administration Maternal and Child Health among other things. Mr. Snider aims to grow the institute cultural organizations in Cuyahoga County. The Bureau — a division of the U.S. Department “We have a number of things up our through a network of local chapters across grants, financed by a cigarette tax in Cuyahoga of Health and Human Services — in collab- sleeve,” Mr. Keil said. “We need the trial the United States and the globe that can cre- County, will be issued through Cuyahoga Arts oration with the Eunice Kennedy Shriver space and the testing space to be able to ate awareness of the “tremendous benefits” and Culture’s general operating support pro- National Institute of Child Health & Human work on those products.” of exit planning while addressing the unique gram and its project support program. Development. A division of the global Smithers-Oasis needs of business owners in their respective Dr. Kaelber also was recognized as one of Co., which is headquartered in Cuyahoga communities. — Michelle Park Solo: Market drives focus on individual work Sales: Today, talk and build

continued from PAGE 1 leap into the abyss,” Mr. Boise said. Boise said. continued from PAGE 3 would allow fans in the nosebleed books have given way to electronic Cleveland-Marshall’s incubator create a high-tech business and find section to upgrade to empty seats forms, said Cleveland-Marshall dean rounds out programming introduced Prepared for risk customers as soon as possible. closer to the action. Craig M. Boise. last year for future solo practitioners, Neither the University of Akron Same goes for the nonprofit Bizdom Both the LaunchHouse Accelerator A partnership with the Cleveland Mr. Boise said. There’s a new prac- School of Law nor Case Western Cleveland, which was founded in and Bizdom constantly push entre- Metropolitan Bar Association also tice management course and other Reserve University School of Law Detroit by Dan Gilbert, who owns preneurs to talk to potential cus- will offer the incubator attorneys requirements under development. has a solo practice incubator. Case large stakes in the Cleveland Cava- tomers, mentors and investors so discounted health and liability in- In addition, a solo/small firm task Western Reserve’s law school dean, liers, Horseshoe Casino Cleveland that they can figure out what ideas surance and a mentorship program force was formed about two years ago. Lawrence E. Mitchell, said he isn’t and Quicken Loans. The two accel- might actually make money as soon that will connect them with those “What (graduates) all say is coming planning one because his school’s erators work like entrepreneurial as possible. That way, they don’t who’ve been there, done that. out of law school, they weren’t pre- students historically don’t create boot camps. Both provide startups, spend a lot of time and money The law school will seek to raise pared for the business side of things,” solo practices in significant numbers. often IT companies, with up to building a website or a prototype the money for the project from Mr. Boise said. “They might have However, Case Western Reserve $25,000 in seed funding, intensive that nobody wants. alumni and friends, Mr. Boise said. understood areas of law, but they is discussing the introduction of a mentoring and temporary office “The model used to be build and The plan is to open the incubator to might not have understood negoti- course on the economics of lawyering, space in exchange for equity. then talk,” said Todd Goldstein, one students who graduate in May and ating deals for office space … sepa- which would cover elements of solo The accelerators expect the entre- of three partners running Shaker pass the bar exam in fall 2013. ration of finances, marketing — practice for those students interested preneurs to do whatever it takes to LaunchHouse, the incubator that A few other law schools have what it actually takes to run your in it, Mr. Mitchell said. gain some sort of traction in just three started the LaunchHouse Accelera- rolled out solo practice incubators. own business.” According to Cleveland-Marshall’s months. And many have done so. tor with a $250,000 grant from Among them are City University of The graduates who will move in Office of Career Planning, 22 recent During a public event called the Ohio Third Frontier economic New York School of Law, which is first have not been chosen, Mr. grads — 11 each in 2011 and 2010 Showcase Day this Wednesday, development program. “Our main credited with creating the first such Boise said. All 15 spaces won’t be — created solo practices. That Nov. 28, the LaunchHouse Acceler- focus from day one was really a cus- program in 2007, and Thomas Jef- filled in the incubator’s first year number represents nearly 15% of ator will graduate its first 10 tech- tomer-centric approach.” ferson School of Law in San Diego, because the program aims for prac- each year’s graduates who entered nology companies, three of which That focus helped Phil Alexander which created one earlier this year. titioners to have 18-month leases, private practice. have made sales. Of the 13 startups and Mohit Ahluwalia. Their startup, Although Cleveland-Marshall may and if it filled up in 2013, there’d be Tom Haren is one of them: The that have graduated from Bizdom Quick2Launch, originally planned become home to the first solo no room for 2014 graduates. May 2011 graduate opened the doors since the Cleveland branch opened to help other companies create practice incubator in a law school Lease prices have not been set, to his criminal defense firm, Haren this past spring, four graduated with websites, presentations, logos, busi- in Ohio, it wouldn’t be the first such but Mr. Boise said the college isn’t Law LLC, in January 2012 at age 25. customers. ness cards or anything else involving incubator in the state: In January out to make a profit, just to pay for Asked if he would have partici- And other companies are close. graphic design. Input from poten- 2011, the Columbus Bar Association maintenance and expenses. pated in an incubator such as the Take iOTOS, a LaunchHouse startup tial customers and mentors pushed launched a pilot incubator for solo Plans call for a separate, external one planned at his alma mater, Mr. that has developed hardware and the company to focus solely on practitioners that it plans to make a entrance to the incubator in the law Haren replied: “You bet.” software designed to let people use helping other businesses make permanent fixture in that legal school building on East 18th Street A member of Cleveland-Marshall’s their smart phones to control all visually appealing presentations. community. — “one of the ways we’re making it solo/small firm task force, Mr. sorts of products — garage doors, The startup now has a few paid pro- Down to business clear that this is not Cleveland-Mar- Haren said the incubator not only lights, even beer taps. The startup is jects on its résumé, said Mr. Alexan- shall Law Firm,” Mr. Boise said. will provide recent graduates a in “advanced negotiations” with der, whose father, also named Phil Such efforts likely are driven, in “We don’t want to be employers more affordable place to hang their a beer tap installer interested in Alexander, runs advertising software part, by the challenging legal job of our own graduates,” he said. “We shingles, but a network of other providing restaurants and bars with firm BrandMuscle Inc. of Cleveland. market, insiders say. want to facilitate what they would solo practitioners through which taps that would allow customers to “It really has given us a filter to “There’s no question in general that have already been doing without they can share referrals and infor- order beer from their phones and refine our business model,” he said. we have an oversupply of lawyers in having to tumble over some of the mation about vendors. pour it themselves, said co-founder Businesses in all industries could this country,” Mr. Boise said. “Stu- things that other solos have had to.” From Mr. Haren’s viewpoint, so- Art Geigel, who founded iOTOS avoid major mistakes if they would dents have to figure out how to take But it isn’t an opaque separation: ciety has much to gain when solo with fellow Aurora High School talk to lots of potential customers the legal education they’ve gotten Glass walls will enable students practitioners are better prepared. graduate Christopher Armenio. before making a big investment in a and make that work for them. studying in the college library to see “There are always inherent risks Mascot Secret doesn’t have new product, said Paul Allen, who “For students who might have recent grads practicing. with startup companies in any revenue, but the recent Bizdom manages Bizdom Cleveland. thought about it and been afraid of “It’s a way of … helping our stu- field,” he said. “In the legal field … graduate already is working with the “Get out of your house,” he said. what it would entail, this will give dents realize that practice of law for a lot of what we do has very serious Cavaliers and other sports teams “Get out of your office. Go and talk them a sense that it’s not a deep them is just around the corner,” Mr. effects on people’s lives.” ■ interested in its software, which to real customers.” ■ 20121126-NEWS--20-NAT-CCI-CL_-- 11/21/2012 10:33 AM Page 1