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Complimentary Insurance Terms & Conditions

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Complimentary Insurance Terms & Conditions Complimentary Insurance Terms & Conditions Description of Complimentary Insurance cover for Virgin Australia Velocity Flyer Card and Virgin Australia Velocity High Flyer Card cardholders Effective: 1 July 2019 For all eligible cardholders these Terms and Conditions apply to all claims made on or after 1 July 2019 Enquiries Contents In the event of an emergency overseas simply call Allianz Global Assistance on +617 3305 7499 via the local operator and reverse the charges. Calls from Important Information About the Complimentary Cover Provided 6 mobile phones may attract other charges. Introduction 6 Additional copies of this booklet can be obtained online at virginmoney.com. Virgin Money & Citi are not the issuers (insurers) au or call Virgin Money on 13 37 39, or +61 2 8288 2222 if you are overseas. of these covers 6 If you require personal advice on any of these insurances, please see your Termination or Variation of Cover 6 insurance adviser. Other Insurances 6 If you wish to apply for confirmation that your pre-existing medical condition is covered by the Group Policy issued to Citi (for your overseas Limitation of Cover 6 journey) please phone Allianz Global Assistance on 1800 072 791. Privacy 6 If you wish to make a general inquiry regarding the covers outlined in this Definitions 10 booklet you can give Allianz Global Assistance a call on 1800 072 791 (please have this booklet on hand when you call), or contact them by: Part A – Eligibility & Activation of Cover 17 Email: [email protected] International Travel Insurance (High Flyer only) 17 Fax: (07) 3305 7334 Interstate Flight Inconvenience (High Flyer only) 18 Post: Locked Bag 3014, Toowong DC, QLD 4066. Transit Accident Insurance (High Flyer and Flyer) 19 Purchase Cover Insurance (High Flyer only) 20 Guaranteed Pricing Scheme (High Flyer and Flyer) 20 Extended Warranty Insurance (High Flyer only) 20 Part B – Period of Cover 21 International Travel Insurance (High Flyer only) 21 Interstate Flight Inconvenience (High Flyer only 22 Transit Accident Insurance (High Flyer and Flyer) 22 Purchase Cover Insurance (High Flyer only) 22 Guaranteed Pricing Scheme (High Flyer and Flyer) 22 Helpful FAQs and claims forms can be found Extended Warranty Insurance (High Flyer only) 23 on the Allianz Global Assistance website: claims.agaassistance.com.au Part C – Tables of Benefits 24 International Travel Insurance (High Flyer only) 24 or you can lodge your travel claim online 24 hours a day, 7 days a week at: Interstate Flight Inconvenience (High Flyer only) 27 www.travelclaims.com.au Transit Accident Insurance (High Flyer and Flyer) 27 Purchase Cover Insurance (High Flyer only) 27 Guaranteed Pricing Scheme (High Flyer and Flyer) 28 Extended Warranty Insurance (High Flyer only) 28 Part D – Excesses & General Exclusions 29 Transit Accident Insurance (High Flyer and Flyer) 57 Excesses 29 Group Policy Aggregate Limit of Liability 58 General Exclusions 30 Purchase Cover Insurance (High Flyer only) 59 Part E – The cover we provide 32 Guaranteed Pricing Scheme (High Flyer and Flyer) 60 International Travel Insurance (High Flyer only) 32 Pre-existing Medical Conditions 32 Extended Warranty Insurance (High Flyer only) 60 Pre-existing Medical Conditions that are covered (some restrictions apply) 33 Claims 61 Emergency & Medical Services while overseas 34 How to make a claim 61 Travelling Overseas 34 Claims are payable in Australian Dollars 62 Section 1.1 Overseas Emergency Assistance 35 You must not admit fault or liability 62 Section 1.2 Overseas Emergency Medical 36 You must help us recover any money we have paid 62 Section 1.3 Hospital Cash Allowance 37 Fraud 63 Section 1.4 Accidental Death 38 Section 1.5 Funeral Expenses 38 Complaints & disputes 63 Section 1.6 Loss of Income 38 General Insurance Code of Practice 63 Section 2.1 Cancellation 39 Section 3.1 Additional Expenses 42 Section 3.2 Travel Delay Expenses 45 Section 3.3 Alternative Transport Expenses 45 Section 4.1 Luggage 46 Section 4.2 Travel Documents, Transaction Cards & Travellers Cheques 48 Section 4.3 Luggage Delay 49 Section 5.1 Rental Vehicle Excess 49 Section 6.1 Personal Liability 50 Interstate Flight Inconvenience Insurance (High Flyer only) 51 Section 1.1 Cancellation 51 Section 2.1 Flight Delay 53 Section 2.2 Missed Connection 54 Section 3.1 Luggage 54 Section 4.1 Funeral Expenses 56 Section 5.1 Rental Vehicle Excess 56 6 7 Important Information About The Other Insurances Complimentary Cover Provided The covers described in this booklet are provided for your benefit under a Group Policy entered into between Allianz and Citi. Citi is the policy owner. Introduction When eligible, you have the benefit of cover as a third party beneficiary by reason of the statutory operation of Section 48 of the Insurance Contracts This booklet describes the complimentary insurance benefits provided by Act 1984 (Cth). Allianz, which are available to Virgin Money card cardholders and other If you are entitled to receive a benefit or make a claim under another eligible beneficiaries. Cover applies to claims made on or after 1 July, 2019. insurance policy (Other Policy) (for example, a comprehensive travel You are not covered for claims made after termination of or the expiry of the insurance policy for your overseas journey), in respect of the same loss as period of the Group Policy. Virgin Money or Citi will provide account holders your claim under this Group Policy, then, subject to the provisions of the with details of any replacement cover. Insurance Contracts Act 1984 (Cth), Allianz is not liable to provide indemnity These covers are available under a Group Policy issued to Citigroup under this Group Policy until the amount of any indemnity under that Other Pty Limited, ABN 88 004 325 080, AFS Licence No 238098 of Level 10, Policy is exhausted. In other words, any cover under this Group Policy in 2 Park Street, Sydney, NSW 2000 (Citi) by AWP Australia Pty Ltd, ABN respect of the same loss shall only be excess insurance cover over and above 52 097 227 177, AFS Licence No 245631 trading as Allianz Global Assistance, the applicable Other Policy. of Level 16, 310 Ann Street, Brisbane, QLD 4000 (Allianz Global Assistance) If you make a claim under another insurance policy and you are not paid under a binder from the underwriter, Allianz Australia Insurance Limited, the full amount of the claim, then, subject to the provisions of the Insurance ABN 15 000 122 850, AFS Licence No. 234708,of 2 Market Street, Sydney, Contracts Act 1984 (Cth), the cover provided to you under the Group Policy NSW 2000 (Allianz). For general enquiries call Allianz Global Assistance will make up the difference, to the extent of cover that applies, in accordance who issues and manages the Group Policy on behalf of Allianz. with the terms and conditions contained in this booklet. There is no obligation to accept any of these benefits. However, if you wish We may seek contribution from your other insurer. You must give us any to claim any of these benefits, you will be bound by the definitions, terms, information that we reasonably require to help us make a claim from the conditions, exclusions and claims procedures contained in this booklet. other insurer. PLEASE READ THIS BOOKLET CAREFULLY AND KEEP IT IN A SAFE PLACE. Also please keep detailed particulars and proof of any loss including the sales Limitation of Cover receipts and Virgin Money card account statements showing any purchases. Not withstanding any other terms, we shall not be deemed to provide Virgin Money and Citi are not the coverage and we will not make any payments nor provide any service or benefit to any person or other party to the extent that such cover, payment, issuers (insurers) of these covers service, benefit and/or any business or activity of the person would violate Citi is the credit provider and issuer of the cards. Virgin Money (Australia) Pty any applicable trade or economic sanctions law or regulation. Ltd ABN 75 103 478 897 (‘Virgin Money’) promotes and distributes the cards under an agreement with Citi. Privacy Virign Money and Citi are not the issuers of these covers and neither they To offer or provide you with our products and services (or those we may nor any of their related corporations guarantee or are liable to pay any of the offer or provide to you on behalf of our business partners) we, namely AWP benefits under these covers. Australia Pty Ltd ABN 52 097 227 177 trading as ‘Allianz Global Assistance’, Neither Virgin Money nor Citi or any of their related corporations are and our agents and representatives, collect, store, use, and disclose your Authorised Representatives of Allianz, Allianz Global Assistance or any of personal information including sensitive information. their related companies. We usually collect it directly from you but sometimes from others depending upon the circumstances and the product involved. For instance, we may Termination or Variation of Cover collect your personal information from our business partners who may have Citi or Allianz may terminate or vary any one or all of the covers described in provided you with a product or service including but not limited to travel this booklet, and if so Virgin Money or Citi will notify account holders of the insurance, roadside assistance with a vehicle purchase, Overseas Student or termination or change in writing. The existing cover will only apply to claims Visitor Health Cover, or other assistance services we arrange or provide. made before the date of change or termination. No cover is provided for For example, your personal information may be collected from your family claims made after the date of termination.
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