Cabify: a history of Mobility with Impact

Sustainability Report 2018 0 %

Index

01. Introduction 4

A message from Juan de Antonio One goal: to show our positive impact Turning challenges into opportunities

02. We are from here 10

We are from here Our purpose and impact Every challenge is a success The structure of our company A chain that builds value We respond to expectations Our principles of behaviour Sustainability strategy: Mobility with impact Main stakeholders

03. We are a responsible business 26

Sustainable economic growth Our employees, a motor for change • Team • Our users

04. Innovation and Technology 48

Our App Investment in R+D+i

05. How we create more sustainable 52

Our driver patners Commitment to the environment Committed to society The way ahead

Verification Letter 68 Introduction 4 %

06 07

Eight years ago we created Cabify. The project was born the industry, as a company which has been signed up to already 400 employees and we generate indirect em- A message from in a small flat in as a result of the inspiration of a the Global Compact through the Spanish Global Compact ployment for more than 15,000 drivers. group of people with a common goal: to make cities better Network since 2018 as a partner, endorsing the United This is our commitment: to make cities better places places to live. For this purpose, we draw on innovation Nations Agenda 2030 (ODS). through multiple mobility solutions. We have the trust of Juan de Antonio and technology to make more efficient use of the different Furthermore, we are the first 100 % carbon-neutral millions of people. We have the support of our sharehold- urban mobility alternatives available to us. mobility application in Europe and , as we ers, among which I would like to highlight Seaya Ventures Since then, we have developed a business project offset all CO₂ emitted by our activity, minimising our im- and Rakuten. In addition, and above all, we have a 100 % based on the culture and awareness of the impact that we pact on the planet. committed team. have as a company with a community vocation. There have To ensure this and other positive impacts globally, our Thanks to all of you who are part of the Cabify com- been difficult situations, complicated moments, emergen- strategy is based on operating in all our markets through munity for your support. None of this would be possible cies and many stressful moments. However, here we are, local partnerships. Since the start of operations in August without you. faithful to the principles that moved us to create Cabify and 2011, this model allows all the group’s subsidiaries to have with a greater desire than ever to consolidate this company declared all revenue generated in their jurisdictions. as one of the great players of mobility with a sustainable is no exception, and in addition to being our and profitable business model. corporate centre, 100 % of our activity in the country is All this is for the benefit of people: drivers (who work invoiced and, consequently, is taxed for the full value for our suppliers, transport companies, etc.); our users, of the journey made. who live in the cities where we work even if they do not We are proud to collaborate in the development of the use our service; our direct employees; and, in short, society markets in which we operate, not only with a proposal for and the cities in which we move, and those we move. differential mobility, but also by contributing to the public Our direct involvement in cities allows us to encourage purse corresponding to us, which allows countries to contin- their transformation and sustainability. This is why we have ue advancing in terms of social and economic development. taken sustainability as the central axis of our corporate Moreover, we are contributing to building a mo- mission, of our vision of mobility, and of the future pro- bility that is not only sustainable, but also inclusive and ject that we envision for our cities: a future that we are multimodal, in which both transport vehicles with driv- building today. ers (in Spain, known as “VTCs”) and taxis —with whom We have a strategic commitment to sustainable eco- we make more than 30 % of journeys globally— shall fit, nomic growth, to the satisfaction of our stakeholders with as well as other micromobility transports such as scooters whom we relate, and to our respect for the environment. and electric motorcycles. This commitment is particularly visible in our business in Today, Cabify is comprised of around 1,500 people Juan de Antonio, Spain, our country of origin, the location of the compa- and, on our platform approximately 200,000 drivers Founder and CEO of Cabify ny’s corporate headquarters and where business growth is also collaborate in the 12 countries and almost 100 ci- linked to responsible development. In this context, we are ties where we succeed in getting millions of customers sincerely proud to be able to say that we are leaders in to choose us to get around the . In Spain1, there are 1. Cabify operates in Spain through Maxi Mobility Spain SL. 8 %

08 09

One goal: to show Turning challenges our positive impact into opportunities

The atmosphere around us is changing, competitive and sometimes a bit hostile. Nevertheless, we are passionate about challenges, especially when we are able to turn what has appeared to be an imminent risk, in the medium or long term, into an opportunity to create positive impact. Some of these upcoming challenges are:

A new framework of local regulations Other social risk factors related in the mobility sector, which will mark to urban mobility, such as road This is our first Sustainability Report, a document that we have how the Cabify of the future will be. safety or physical integrity. drawn up taking into account the three dimensions on which we seek to generate impact —economic, social and environmental—, Maintaining a competitive position The sustainable growth of passengers in an increasingly challenging market and drivers, taking care of the interests as well as the guidelines of the Global Reporting Initiative (GRI) and with more mobility alternatives. and rights of all our community. an alignment with the Sustainable Development Goals (SDG) of the United Nations Agenda 2030. In addition, this report complies Keeping innovation and technological The continuous improvement development at the forefront and in of our users’ experience. with the provisions of Law 11/2018 of 28th December, amending permanent adaptation to trends. (i) the Commercial Code, (ii) the recast text of the Spanish Capital Our effort to mitigate the negative impact Companies’ Act approved by Royal Legislative Decree 1/2010 Our commitment to stable, sustainable that new technologies can have on the of the 2nd July 2010, and (iii) Law 22/2015 of the 20th July 2015, and quality employment, especially for traditions and customs of the mobility sector, people in social and labour exclusion. We try its employees and society as a whole. on Account Auditing, on non-financial information and diversity. to ensure that, every day, there are more women and people with disabilities working in the mobility and technology sectors. The incessant search for talent and the Through the activities we have carried out in Spain effort to retain it, particularly in the areas during 2018, we are proud to demonstrate our positive of engineering and programming. Keeping our team motivated in this impact on the people and communities we serve. To this changing and uncertain environment. end, we will talk transparently about what we do and the The creation of value through social development and the reduction challenges we face with greater enthusiasm every day. Searching for new environmentally of inequalities in the communities responsible mobility options. where we have an impact. Looking ahead to 2019, we can only continue working hard to improve our transparency, convinced that we will The constant fight against new threats of Our work to raise awareness surrounding the fraud through the strengthening of our need for more sustainable urban mobility exceed the international standards of our industry. security and information systems. that looks after the only home we have. We are from here 12 %

12 13

We are from here 01. SPAIN1 A Coruña, Santander, , Madrid, , Benidorm, Alicante, Murcia, , Malaga. Cities and their reality are our inspiration. With more and more densely populated urban centres, mobility has become an

issue to be resolved all over the world: 01 traffic, pollution, excess vehicles in public OTHER COUNTRIES WE OPERATE IN 11 space, among other issues. 02. , Mendoza, Cordoba, Rosario.

03. These challenges are similar across the world, but it was Belo Horizonte, Brasilia, Curitiba, Campinas, in Madrid where Juan de Antonio founded this company Porto Alegre, Rio de Janeiro, Santos, São Paulo. 06 08 in 2011. In his head there was a premise: the need for a mobility solution to reduce the use of the personal ve- 04. 09 hicle and its environmental impacts, associating price , Bogotá, , Medellin. with distance travelled. In February 2012, 6 weeks after the official launch, we had already registered 20,000 05. 04 users and made almost 3,000 journeys, becoming the Concepción, , Iquique, Valparaíso. 03 first Spanish app for private passenger transport services. 07 7 years later, we are characterised by growth and devel- 06. opment, guided by the intention to improve mobility in our Santo Domingo. Santander cities thanks to technology. A Coruña The dream set in motion by an entrepreneur from the 07. 10 Guayaquil, Quito. Barcelona neighbourhood of Tetuán is today competing in the mar- ket against large multinationals from all over the world. In addition, we are an example of how a Spanish com- 08. Madrid , , Merida, pany can contribute to solving global problems through 11 , , Querétaro. synergy and inclusion among regions, hence our presence Valencia in Latin America. Benidorm 09. One of the most outstanding keys to our success is 05 Alicante . Seville our vocation to build a multimodal platform that offers Murcia 02 Malaga different alternatives to users: VTC, taxi, rental car (agree- 10. ment with Bipi) and micromobility with motorcycles and Lima. scooters (through Movo). This project is powered from Madrid, the city where we 11. were born and where employees of more than 30 different Lisboa, Porto. 1. Our presence nationalities work together. as of July 2019. 16 % Function: share your journey.

Pioneers in creating measures to offer more security First European app Cabify Express. for VTC vehicles.

E-payment

MOVO and BIPI.

2012

2011 2013

Pioneers in providing helicopter service with Cabify Air (MX).

2014 Together we became Spain’s first unicorn.

We are the first company that offers a security button and a trusted contact in our sector

We are the first company in Ride Hailing in LATAM.

Cabify is also the first company that offers driver selection filters and a fixed price

2015 2018

2016 2017 First company mobility solution. 20 %

16 17

Our purpose and impact

We put private users and companies in contact with the Our corporate culture is defined bysocial inclusion, means of transport that best suits their needs: a private 01. 04. diversity and a deep respect for the environment. We are car with or without a driver, motorbike or electric scooter. 01 promoting a new concept of greener mobility, as we emit less CO2 than the average car fleet in Spain and we offset all our emissions globally. With the mission of making cities a better place to live, we have created a sustainable business model guided by 02. 09 02 basic principles of ethics that help us to reinforce our com- Security defines us. All the routes are insured, the drivers mitment in a constant manner. 05. are professionals and the traceability of the service provid- ed by technology is the best possible guarantee of safety.

We aim for Mobility as a Service (MaaS), seeking to offer a future of new possibilities to the almost 100 cities in which 03. We generate thousands of opportunities directly and in- we operate and respecting people and the environment. 06. directly. We create and defend work, promoting quality employment (direct and indirect), especially in sectors at risk of exclusion from the labour market. 08 03

01 Our mission is to provide a safe, reliable The user is the heart of our service. Our proposal is adapt- and efficient alternative to private 07. ed to the mobility needs of the residents of the cities where vehicles, transforming cities and we operate, both in Europe and Latin America. making them more habitable.

Thanks to technology and the collaboration 02 We pay our taxes here. We are clear and act in accor- of our users, we want to have a positive dance. We declare 100 % of our activity in Spain, taxing effect on the lives of our fellow citizens. 08. the entire margin of our services. A vital part of this commitment is the 03 07 04 set of Principles by which we stand: In short, we are proud of the positive impact we have on • We improve our cities. We believe in the 09. cities. Together with our users and citizens, we are building positive effect we have on them. better cities for the future. • We make an impact. We want our actions to have a positive value. • We innovate and encourage change. We constantly evolve and seek to reinvent ourselves every day. 06 05 • We act as co-owners. We are proud of what we have created. • We trust, we communicate and we develop. We support each other and learn from each other’s knowledge and experiences. • We analyse and simplify. We are, therefore, more efficient at solving problems. • We contribute and we commit ourselves. We are quick to make decisions. Our corporate culture is defined • We are humble and positive. We learn from by social inclusion, diversity and a mistakes and grow in the face of adversity. deep respect for the environment. 24 %

18 19 Every challenge is a success

At the beginning of 2018, we were helping a total of 5 cities To grow at this speed in 2018, we have focused on in- in Spain to get around: Madrid, Barcelona, Valencia, creasing the fleet of vehicles and the number of drivers to Seville and Malaga, having almost tripled the operating increase capacity in all cities. This trading strategy has volume with respect to January 2017. Throughout 2018, our further facilitated access to our services for all of our pri- strategy of expansion and positioning has allowed us to vate and corporate clients. take our service to two new cities: A Coruña and Alicante. To support this strategy of quick consolidation in the During this time, we have faced regulatory uncer- markets where we already operate, we have been pro- tainties, measures that hampered our operations and gressively implementing cash payment in some of our pressures from several agents within the mobility sector. main cities. However, we encourage change and we adapt to it, so we This is a strategic measure to bring our solution closer have taken on this situation as an opportunity to strengthen to new audiences and it has been very successful: more our internal processes, communication policies and op- than 30 % of new users prefer this payment method. erational measures in order to continue offering the best Our intention is to continue offering this model through- service to those who matter most: our users. out 2019 until 30-35 % of our entire user base makes use Within our strategic plan for Spain, the opening of of cash payment. In addition to making it easier for more new cities and the inclusion of services that promote customers to enter our community, this modality has in- collaboration with all the agents involved in the world of creased drivers’ incomes by more than 20 %. mobility have a special relevance and significance. Adding During this expansion, we have also increased our more options for the user gives us greater growth potential, marketing efforts, in order to position ourselves in Spain creating a virtuous circle that strengthens the platform through the communication of our differential values: and improves the service. security, fair price, speed and quality of service. Taking our mobility solution to more Spanish cities also The results at the end of 2018 show that the growth plays a significant role in the company’s expansion plan plan for Spain has achieved the objectives we set for the for 2019. We want to improve life in more urban centres, previous year: working to offer more categories of service within our app. With regard to our positioning in cities where we are already getting people around, we concentrate our efforts The results of 2018 indicated that Spain’s growth on 3 interconnected growth levers: plan had achieved the following objectives: 01 Offeringa more accessible service to 01 Doubling the volume of the acquisition all social groups and communities. by users in 2017, with notable growth in key cities such as Madrid.

02 Making it affordable in economic terms. 02 Exceeding half a million users using the service per month. Average journey rating 03 Operating effectively and efficiently, from the point of view of the passenger 03 Keeping our user satisfaction above 60 4.76/5 and driver's experiences. (measured through the Net Promoter Score), with an average score per journey of 4.76 out of 5.

Increasing our Brand Tracking in terms of Jobs directly or indirectly 04 recall and spontaneous notoriety to over 85 %. generated for families in Spain Being recognised for the comfort and 6,500 05 professionalism of our service, and To grow at this speed in 2018, confidence in our rates by our customers. we have focused on increasing the fleet of vehicles and the number of Generating indirect and direct jobs for Increase in 06 drivers to increase capacity in all more than 6,500 families in Spain. amount of users cities. This trading strategy has further x2 facilitated access to our services for all Increasing the frequency of use by 5 %, creating 07 of our private and corporate clients. a more affordable and daily service each day. 28 %

20 21

The structure of our company A chain that builds value

Our structure in Spain responds to the needs of the operation We are a community that, starting from our mobile application, generates value and makes in this country. Our 2018 organisation chart is as follows: a positive impact where we operate. Our app is the hub around which different stakeholders interrelate and make up the company’s value chain. This is how we generate value: Global Areas Local Areas

Company Human resource infrastructure management

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Operations Supply 32 %

22 23

We respond to expectations Our principles of behaviour

Our sustainability strategy responds to the expectations of different stakeholders on the main All members of the Cabify team around the world experience values through common areas of impact of our business: economic, social and environmental (material matters). behavioural patterns that are the keys to the success of our unique culture.

To identify them, we have used different News related to mobility and its environmental These are the internal rules and policies analyses and sources of information: impact, cities in general and the effect of that make our mission tangible: our activity on drivers and passengers.

Global and local mobility regulations. Principles and ethical culture: Corporate policies:

Global mobility trends and projects. Code of Ethics and Conduct: all employees of Environment, Safety and Occupational Health: the Cabify team work in the name of ethics. This shows our commitment to compliance with the law and the rules and guidelines of the International sustainability standards and Ethical Channel: we have an internal International Finance Corporation (IFC) in terms reporting: Global Reporting Initiative (GRI); channel of complaint and attention to of environmental and social sustainability. Sustainability Accounting Standards Board resolve any conflict that may occur. (SASB), International Integrated Reporting Anti-fraud: This offers a reference framework Council (IIRC), Global Compact Progress Ethics Committee: we have an internal body to avoid and combat fraud in a culture of Communication (COP), Dow Jones Sustainability that identifies and reacts to any ethical conflict, principles and responsibilities in prevention, Index (DJSI), and Sustainable Development creating an action plan to resolve it. detection, investigation and response. Goals (SDG), among others, as well as the most valued KPIs in sustainability by investors. Journeys: This regulates principles, responsibilities and practices related to business trips.

Information on risks and needs for transport HM/P&T practices issued by international organisations, such as: World Economic Forum (WEF), Economic • Flexible schedule Commission for Latin America and the • Teleworking Caribbean (ECLAC), Organization of American • Indefinite contract States (OAS), CAF Development Bank of Latin • Additional benefits America, European Local Transport Information Service (ELTIS) as well as information and studies carried out by international consultants.

In 2019, we will work to strengthen our corporate governance through commitments We have considered all these issues categorising them ac- including direct consultation that will enable the construc- to prevent corruption, bribery and money cording to the perception and expectations of our stake- tion of a Global Sustainability Strategic Plan and various laundering, as well as new policies: Diversity holders, to whom we listen through various channels such local action plans to meet our commitments. as Brand Tracking and Social Listening on social networks. and Inclusion, Equality Plan, Communication In 2019 we will continue working to identify new is- and Responsible Marketing, Responsible sues relevant to our stakeholders (materiality analyses), Purchasing and Labour Disconnection. 24 25

Sustainability strategy: Main Mobility with impact stakeholders

We are committed to sustainable economic growth, with through our activity, promoting social and economic the satisfaction of the stakeholders with whom we relate development in our cities. and with respect for the environment. Based on this com- In terms of sustainability, one of the most important mitment, our Sustainability Strategy helps us to manage milestones of 2018 was our joining the world’s most im- ourselves from our business principles, establishing fair and portant global sustainability initiative: the United Nations stable relationships with our stakeholders. Global Compact. In this way, we minimise the negative impact that Transport Companies can be generated on society and on the environment and their Drivers, as well as Autonomous Drivers

Shareholders / Country / City / Investors Community International commitments Governments / Public Administration / Committed to Partners of the United State the 2030 agenda Nations Global Society as of the United Nations Compact since 2018 a whole

Users and Suppliers Our Team Clients After joining, we have set to work building a strategy with different lines of action, designed torespond to the main impacts of our business:

Governance and diversity: Safety and innovation: Being an ethical, transparent organisation Transforming cities through technology. with a strategic vision of sustainability. We want to achieve safer and more We are committed to being an sustainable spaces, where drivers inclusive company that collaborates and users build an atmosphere of with the reduction of the gender gap mutual trust through a relationship in this sector and adheres to diversity based on ethics and honesty. as a motor for competitiveness.

Respect for the environment: and value: All decisions of the organisation seek Promoting social development in to minimise the environmental impact the communities where we have caused by passenger transport. a presence. We build sustainable The Carbon Neutral initiative is relationships and communities via the best way to represent our development alliances, contributing commitment to the environment. our vision of mobility and sharing our knowledge with strategic allies. We are a responsible business 36 %

28 29

Sustainable economic growth

We seek to generate wealth and employment in each city we reach, leaving a positive We are very excited to say that this year we have also Thus, in the 2018 fiscal year, our direct tax contribution footprint in our communities and always working according to local laws. grown 116 % in number of journeys thanks to our consolida- in Spain has exceeded 8 million euros (IRPF, Social Security tion and expansion in Spain, complying with the applicable and VAT). With regard to Corporate Tax, according to our tax legislation. investment plan, we expect to generate positive results in A principal interest for us is creating real value for our the coming years. Growing in a sustainable way that NET TURNOVER investors, managing our expenses efficiently and applying takes care of resources for future (expressed in thousands €)1 a responsible taxation that, in addition, encourages our generations, we have managed to cities to advance. increase our business in Spain by 98 % 150,000 € this year. Our market penetration in cities has also grown and we have had 100,000 € 114 % more passengers than in 2017. TAXES PAID IN SPAIN

50,000 € 2016 2017 2018

0,000 € IRPF and Social Security € 4,421,839 € 4,257,763 € 5,941,814 1. Information filed in the commercial register 2017 2018

VAT payable € 0 € 59,416 € 2,078,048

Total tax revenue in Spain € 787,510.06 € 4,317,180 € 8,020,297 Our results improve, and GROSS OPERATING RESULT we are getting closer and (Operating Result + Amortization of the fixed assets) closer to profitability: 2016 2017 2018

0.0 In 2018, our business has generated an increase in tax Spain estimated at around 40 million euros in different -1,146 collection due to the increment in the hiring of our own taxes (Corporation Tax, VAT, IRPF, Tax on Hydrocarbons) - 2,0 personnel at our headquarters in Madrid and our position, in the operations carried out with our VTC providers. since 2017, as a positive net VAT contributor. In 2019 we seek to continue increasing the collection -3,834 Furthermore, we contribute to the value chain of mo- of these taxes. - 4,0 bility by indirectly promoting an additional collection in -4,648

- 6,0

In 2018, our business has generated an increase in tax collection due to % Gross the increment in the hiring of our own Operating 2. EBITDA is used to analyze a company’s Result vs personnel at our headquarters in operating performance, as it indicates the size Net turnover2 -26.0 % -5.3 % -0.8 % Madrid and our position, since 2017, of the amount generated by the company’s business itself, its operating result. as a positive net VAT contributor. 40 %

30 31

Our employees, a motor for change

Team

We are characterised by talent, diversity and pride in belonging We have contributed to the generation of employment through the hiring of more than 115 people in Spain du- to this company and representing its values. Of the 1,500 people ring the year, and through the commitment we made by that make up our personnel around the world, 330 work in investing in R+D+i (a growth of 43 % in 2018 with respect to 2017 in this area), always supporting the creation of Spain, making it the most robust team of all markets. quality employment.

We create quality employment with more than 99 % of In 2018 the vast majority of the Cabify team in Employees in Spain contracts being permanent and full-time. Spain was located in Madrid:

The Pride & Talent area is responsible for hiring, devel- 304 oping, motivating, fostering loyalty and caring for our (92 %) 43 % Technology employees and has done so since 2015. This year they 300 have launched the Employee Value Proposition project in order to offer a unique value proposition for our em- 250 141 ployees, based on the main reasons why they choose us as a place to work:

200 57 % Business

150 01 The positive impact generated by our project.

100 189

02 Our real contribution to the evolution and improvement of our cities. 50 10 3 13 100 % Total (3 %) (1 %) (4 %) 03 The possibility of learning from the best. 0 330 04 A constructive/proactive work environment. Madrid Barcelona Malaga Remote Seville Valencia 44 % 33 32

Distribution of Women: 123 (37 %) personnel by gender

Women make up 37 % of our personnel. This is a figure Men: 207 (63 %) similar to the average in the technological sector3 and much higher than the average of the transport sector. However, this is not enough, so we are working on different projects to promote the incorporation and development of opportunities for women in the business world and, specifically, in technology. Gráfico con personas dibujadas representando cantidades hombres y mujeres

Area by gender Decoupling 2018

All: 330 01. Generation:

Total Men Women

Gen Z 0 0 0

Gen Y: Millennials 39 19 20 207 (63 %) 123 (37 %) Gen X 7 5 2

Baby Boomer 0 0 0 Technology: 141 Total 46 24 22

113 (80 %) 28 (20 %) 02. Category:

Total Men Women

Business: 189 Operational Position 31 16 15

Middle Managers 13 7 6

3. Information offered by AMETIC, 94 (50 %) Executives 2 1 1 the business association of the Spanish Men technological and digital sector, which, in 2017, defined the presence Total 46 24 22 95 (50 %) of women in this sector at 37.4 %. Women 48 % 34 35

113 Distribution of personnel by generation

We are promoters of young talent: the average age in our offices in Spain is 31.7 years.

Generation Z: 4 (1 %) from 1995 onwards

4

Millenials: 292 (88 %) 23 between 1980 and 1994 Generation X: 33 (10 %) between 1965 and 1979

179

10

Baby Boomers: 1 (0 %) between 1946 and 1964

Our difference also implies multiculturalism: This cultural mix has many advantages:

It enables us to meet the It makes us attract and challenges of globalisation. retain the best talent.

Men It provides us with different It represents and gives Spanish: 284 (86 %) Foreigners: 46 (14 %) ways of seeing solutions work to people from other (nationals) (with residence in Spain) Women to the same problem. countries present in Spain. 52 % 36 37

Distribution of personnel Senior Management: 17 (5.1 %) by professional category Technology: 3 (0.9 %) Finally, the horizontality of our organisation favours collaborative work and continuous 3 and agile communication: Business: 14 (4.2 %)

11 3

Executives: 28 (8.5 %)

Technology: 8 (2.4 %)

8 Middle Managers: 87 (26.4 %)

Business: 20 (6.1 %) Technology: 58 (17.6 %) 12 8

55 3

Business: 29 (8.8 %)

17 12

Operational Positions: 198 (60.0 %)

Technology: 72 (21.8 %) Total según sector:

47 25 Technology: Business: Business: 126 141 (42.7 %) 189 (57.3 %) (38.2 %) Men

54 72 Women 56 %

38 39

Disability Internal communication Why do we choose to work at Cabify?

We seek diversity in all areas and encourage the hiring Own communication tools: Because we take care about our people. Because we enjoy motivating them. of people with disabilities in our job offers4. We have a Because we strive to offer them the best benefits: building adapted with universal access5 and we have worked with a Special Employment Centre for the food 01 Cabify Knowledge Center: a repository of service in our offices. In 2019, we continue to focus on courses, policies and all the information our WORKING DAY AND CONCILIATION increasing our personnel with people with disabilities and employees need on a day-to-day basis. COMPENSATION on making our app even more inclusive. PROGRAMME

Global and local All Hands: monthly face-to- Fixed remuneration policy 4. We don’t currently have anybody with a disability employed in 02 01 our team but we collaborate with asssociations that work with face meeting of the CEO (global level) or the according to market ranges. 01 1,800-hour working year according disabled people, such as the company’s canteen providers General Manager (local level) with all employees to the agreement (Consultancy 5. We have an access ramp at the main entrance of the to discuss strategy and business updates. 02 Variable remuneration policy for Agreement and Market Studies). building, lifts for access to all floors, adapted bathrooms the corporate sales team. on all floors, access doors to large work spaces. 02 Flexible working hours and teleworking. On-call payments for the teams on 03 New Joiners - Call with the CEO/GM: 03 Monthly welcome from the CEO at the standby in case of system crash. 03 Reduced working hours on Fridays. Agreement and global level and with the General Manager at the local level to all the incorporations. 04 Additional night work payments for Committee of driver assistance teams on night shift. 04 Holiday.

Newsletter: Monthly global newsletter of Possibility of buying shares for groups the Company 04 05 05 Maternity/paternity policies. internal and fortnightly newsletter with of employees (co-owners). Pride & Talent initiatives communication. Our agreement is that of Consulting and Market Studies. 06 Supplement IT of work leave. All decisions are made in a democratic way, through sur- ADVANTAGES Cabify Kids: when the children of our veys to employees, where they vote, think and make their 07 proposals. We are proud to create a totally collaborative In 2019 we will work to implement a system of “regular employees do not have to go to school, Training programs for the entire personnel and participative culture. feedback” between each employee and their manager. 01 they can bring them to the office. throughout the fiscal year and programs for executives at Stanford and Harvard (USA). 08 Equality plan.

02 Flexible remuneration programme. 09 Half day off on the employee’s birthday and on their children’s birthdays. 03 Agreements with gyms at reduced prices. 10 Pet Room: for employees who want to bring their pets, we also have 04 Discounts and agreements with insurance companies, banks, restaurants, business schools, etc. an adapted room for them.

05 Kitchen service in the company with ecological products at affordable prices.

06 Free daily fruit for all employees.

07 Quarterly events organised by the company for all employees to achieve better integration for everyone, and to enable some separation from the daily routine.

08 Loyalty programme for employees based on seniority in the company. 60 %

41 40

Development and training PROCESO DE ONBOARDING

We seek to attract and retain the best talent. To do TRAINING BASED ON CONTENT Week 1 Week 2 Week 3 so, we not only take care of hiring the best, but we also continue training our personnel. In 2018, 3,343 training hours were given for both the improvement of professional 50 % 01 02 03 04 performance and personal development; an average of 34.8 % 35.8 % 29.4 % 10.13 hours per employee. 25 % Welcome Onboarding training Business Intro CEO Call Welcome Pack The training GM tell New 0 % HR Intro itinerary of the Joiners how to CEO calls Languages Skills Others 1st week Checklist area is received work in each area all new joiners

Of the total training hours, 42 % was used to train our team DISTRIBUTION OF HOURS BY PROFILE leaders so that they can develop the leaders of the future Health and safety (leadership skills and management tools). 1950 2,000 In 2018 we had 4 minor accidents at work (1 % accident nimise risks in the office environment. Annual health checks rate): two caused by sports activities in the office and two are also made to all employees who accept it. 727 1,000 661 in itinere, without serious or relevant frequency. Regarding risk prevention, we collaborate with Qualtis 5 on periodic reviews and the establishment of actions to mi- 0 Operational Middle Executives Senior position Managers Manager Sick and maternity/paternity leave

However, we are not satisfied. Twice a year we value the In addition, in 2018 we sent an additional survey to detect performance of our employees in order to implement the more training needs, concluding in: During 2018 we had a total of 49 employees on leave, The distribution of leaves is as follows; there have been best development plans according to their needs. reaching a total of 1,491 days’ sick leave. In 2019 we will no occupational illnesses: be strengthening our processes for the absence record, considered as missing work.

01 Creating internal training systems with 03 The design of an onboarding process for new their own content with high demand and employees (see the following graphic). encouraging continuous training. Men Women Total employees Total days Driver Experience: This consists of being a driver 04 Illness 12 19 31 768 02 “Go and Learn”: our employees have the for a day, in order to experience their work first- opportunity to visit another country’s office, hand and to be able to understand their needs. to exchange knowledge, experiences and Accident at work 3 1 4 84 ways of working, fostering our multicultural Keep Learning: These are talks where teams. Up until 2018, 12 employees 05 entrepreneurs, or people with admirable stories, Maternity/Paternity 11 3 14 639 have enjoyed this opportunity. tell us their personal experience, their vision of the sector, their analysis of the market and 49 1.491 the ups and downs of being an entrepreneur. 64 %

42 43

We work to be the best

We continue working to close the wage gap, despite the fact that we are at levels similar to Juan, Vicente, Sam, Adrián and Francisco founded our company 10 years ago. Since then, those of Europe (16.2 %)6 and far below the average gap in Spain (30 %)7. our structure has grown to offer an increasingly greater and better service. Although in the beginning all the leaders were men, little by little the number of women who gain senior positions is increasing.

AVERAGE GROSS ANNUAL SALARY IN EUROS WAGE GAP

AVERAGE REMUNERATION IN € OF THE MANAGEMENT TEAM DISAGGREGATED BY GENDER 01. All –10 % 0 % 10 % 20 %

Employees Total Men Women Employees Men Women Total Men Women

Executives 28 € 64,481 € 65,460 € 62,031 6 % Senior Management 17 14 3 € 115,162 € 120,411 € 90,667

Middle Managers 87 € 49,246 € 50,508 € 43,187 17 %

Operational Positions 198 € 26,799 € 27,629 € 25,936 7 %

This data commits us to carry out the following Total8 313 projects in the first quarter of 2019:

02. Technology 01 02 03

Employees Total Men Women Salary revision: to adjust Creation of the Equality Plan: Establishment of an Equality differences according to which defines our next actions to Committee: to follow up Executives 8 € 72,840 € 72,840 € 0 0 % the market ranges and the ensure gender equity at all levels. on the diversity actions achievement of objectives. established in the Plan. Middle Managers 58 € 51,621 € 51,673 € 50,667 2 %

Operational Positions 72 € 31,628 € 32,387 € 30,200 7 %

Total8 138

03. Business

Employees Total Men Women

Executives 20 € 61,138 € 60,542 € 62,031 – 2 %

Middle Managers 29 € 44,497 € 46,741 € 41,317 13 %

Operational Positions 126 € 24,040 € 23,487 € 24,455 – 4 % 6. www.observatorioigualdadyempleo.es/la-brecha-salarial-en-la-union-europea/ Total8 175 7. www.elmundo.es/economia/macroeconomia/2018/02/12/5a8190e6e5fdeaa55d8b4648.html 8. It does not include Senior Management (17 employees). 68 %

44 45

Our users

The safety of all We always put The user’s opinion is Attention to complaints members of our the user at the heart our key to improvement and suggestions community is a priority Looking for them to feel relaxed and happy during the jour- Therefore, we seek to be 100 % transparent in all our com- The attention to our clients and users was carried out ney, knowing what they are going to pay before starting munications. In addition, during 2018, we began sending mainly through the app, although we also use other ad- To ensure this, our system permits: and taking into account their valuation after the journey. surveys through our own communication channels, such ditional channels such as social networks and the app 100 % of our journeys are insured through umbrella lia- as through email or the app itself. stores in order to address suggestions and help our clients bility insurance. with any questions. The monitoring of all journeys The questions, which are sent always complying with the in real time, allowing our users We have a policy of zero tolerance towards harassment, rules of personal data protection, aim to collect both positive to share their journey with understood as any intentional, directed, repeated be- and negative opinions from our users, which allows us to a person of confidence. haviour and inequality of power (of any kind) that is ex- improve and increase their level of satisfaction in the future. ercised between people, in order to submit, exploit and/ or cause harm. This year we are to implement a system to measure our The detection of inappropriate users satisfaction. This indicator is known as NPS (Net behaviour, both from Promoter Score) and helps us measure customer loyalty passengers and drivers. Moreover, granting the service through and satisfaction with Cabify, its product and service. This professional drivers allows us to indicator varies from -100 points (minimum value, worst satisfaction / loyalty) to +100 points (maximum value, best reduce the road accident rate at work, satisfaction / loyalty). The location of devices that alter contributing to the solution of a social the normal working of the app. problem associated with mobility9. On average, in the worldwide mobility sector the indicator is +48 points and, in technology, +60. Our worldwide satisfaction rate during 2018 was +63.3 for our users (+62.5 in Spain).

In order to always guarantee this quality, we verify and supervise it through KPIs: metrics that we monitor weekly and monthly. Furthermore, we carry out Mystery Shopper events frequently and we propose, with our driver patners, 9. There is a ratio of 120/1 accidents in itinere when our services are voucher and penalty schemes, face-to-face and on-line used as an alternative to the private vehicle for travel. Comparative accident ratio made through the national average of the Spanish briefings, benefit programs and ongoing communications Royal Automobile Club (RACE) Report on Road Safety in Spain. to drivers on topics of their interest. 72 %

46 47

The creation of forms to seek the express TIPOS DE QUEJAS (2018) 0 % 10 % 20 % 30 % 40 % 50 % 03 Corporate clients: B2B consent of users, collaborators and employees, through which they consent explicitly the processing of their data and occasional Cabify Enterprises is transforming the way in which com- promotional activities, among others. panies get their employees around, offering a productive, Account (blocks, changes, reservations) 34,297 8.4 % inclusive and quality transporting solution. Over 150 million km. of movement around the world has allowed us to learn The creation of procedures for users, Charges, rates, invoices 184,087 45.1 % 04 a lot about their needs and challenges. collaborators and employees to exercise their right to access, to exercise their Problems during journey (passengers) 47,867 11.7 % Nowadays, in Spain more than 9,000 companies travel rights to access and information to, as with us. Our solution is aimed at companies of all kinds and well as the supression and opposition of, any size, offering traceability, transparency, centralised the personal data that we deal with. Problems during journey (drivers) 11,347 2.8 % payment, safety and unified billing. Among ourmain cli- ents, both self-employed and small enterprises as well as large corporations can be found, who rely on us for the Drivers support 12,326 3.0 % 05 The revision and adaptation of the activities safe and quality movement of their employees. Cabify carried out by each department that involve Enterprises adapts to the needs of all of them. data processing, creating a Processing Activities Duplicates 53,963 13.2 % Record updated based on that information.

General questions 48,925 12.0 %

06 The analysis of the risks of each processing activity specified in the previous Record, ID verification 13 0.0 % assessing and identifying the potential risks that come with each activity according to the Error 9,602 2.4 % management of access to that data, among Data protection others, and implementing the corresponding Problem with the app 1,347 0.3 % safety measures in accordance with those risks.

On 25th May 2018, Regulation (UE) 2016/679 of the Spam 4,427 1.1 % European Parliament and of the Council of 27th April 07 The review of the analysis of the intra-group 2016 on the protection of natural persons with regard to personal data transfers and with external Total 408,201 the processing of personal data and on the free move- suppliers, in particular from the perspective ment of such data, and repealing Directive 95/4446/EC of the legitimacy of the international transfers (hereinafter, “GDPR”). In this context, Cabify implemented, and the obligations of the managers and those in 2018, a series of measures in order to adapt its opera- responsible for personal data processing. tions to the new exigencies imposed by the GDPR in terms of data protection. The creation of flows for the realisation of In addition, we have a telephone service available for our During 2018, of the average of 08 international transfers, applying technical driver associates in order to provide support in emergency about 32,000 monthly queries Among the actions carried out to guarantee the safety and and organisational measures, guaranteeing situations or accidents and thus to be able to act on behalf data protection of users, drivers, suppliers and employees, and communications received adaptation to the GDPR in regard to this aspect. of the drivers and passengers in real time. through the app, 48 % were solved we can highlight: The total number of phone calls we have received within 24 hours. The degree of from these associates in Spain during 2018 reaches over The creation of contracts for data processing resolution for Spain is 87.1 %10. The revision, production and adaptation to 09 33 thousand. 01 between companies within the group, the GDPR of the informative clauses aimed Among the communications that we receive from in order to guarantee data safety and at users, partners and employees, as well outside the app, those that come from social networks the confidentiality of users, drivers and as the privacy policies that they accept. - especially Twitter and Facebook - stand out, of which we employees from different countries. have reached a total of 111,422 communications between

public and private messages. 02 The preparation and implementation of Cabify’s Internal Privacy Policy and 10 The training of company local teams in order 10. The resolution of incidents is measured based on the NPS results, definition of the roles and responsibilities to understand and adapt their activity to subtracting those user reviews that indicate that we did not solve their incident. of the Data Protection Officer. the requirements of the new regulation. Innovation and Technology 76 %

50 51

Our App Investment

We offer an alternative mobility solution to in R+D+i private vehicles: safe, reliable and efficient, connecting drivers with passengers who need to move around the city. All this interaction We believe that investing in research, takes place through our app, dedicated development and innovation (R+D+i) is vital to providing the best user experience. in our sector and for our mission of making cities better places to live. We understand R+D+i as a way to generate abilities, In order to achieve a safe community, the app monitors all routes in real time, provides information about the information and knowledge in order to make passenger and the driver and allows users to share the decisions that allow us to develop more journey with other people. Furthermore, drivers and pas- sustainable mobility alternatives. sengers can evaluate each other in order to guarantee a high level of quality and trust within the community. Finally, In 2018, the investment amount that we dedicated to in case of crisis, we can activate a protocol to close areas R+D+i entailed 4.4 % of the Net Business Turnover; 28.9 % that protects and guarantees the safety of our drivers. over our gross margin1. Both numbers are well above the national average investment regarding the GDP2. As an example of our commitment to transparency, we offer fixed prices, guaranteeing that external factors such as In the last 3 years, the cost of work carried out in R+D+i has traffic, weather conditions or others do not alter the final come to 11,332 thousand euros; 4.8 % on average regarding price once the journey has started. We want both drivers the Net Turnover and 34.8 % over our average gross margin. and passengers to understand the ins and outs of each rate. From 2014 to 2017, we have certified 10 projects in Tech- Seeking to improve also in efficiency, we work to perfect nological Innovation (TI)3 and, this year, we are working our algorithms to reduce the kilometres travelled by drivers from different points of view in order to avoid fraud, gen- without passengers, with the consequent improvement in erate optimal routes, create business intelligence tools, traffic and environmental pollution. carry out efficient data processing and develop new pay- ment tools, from the creation of an urban mobility solution With an important focus on the corporate client, our prod- through to developments. uct is designed for companies of all sizes, allowing efficien- cy and cost control at the highest level within mobility. Projects have an impact on different business areas and respond to social needs, such as improving logistic control, offering new services on the app, improving the user expe- rience, ensuring the accessibility of the app, strengthening the corporate accounts platform, etc.

1. Calculation: Net Turnover - Procurement. In 2018, we have continued working in order to optimise 2. According to the published data of the National Institute of the assignment of journeys for the entire population, Statistics in 2017, the average for Spain stands at 1.2 %. reducing passengerless journeys by drivers, reducing 3. As provided under Article 35 of Royal Decree 4/2004 and its traffic and pollution, ensuring that drivers receive an subsequent amendments, in the Law 27/2014 and Royal Decree 1432/2003 of 21st November, on compliance with scientific amount in line with the time and distance they travel, and and technological requirements for the purposes of application improving the user experience. and interpretation of the deduction for RDI activities. How we create more sustainable cities 80 %

54 55

Our driver patners

Our driver patners are a fundamental part of the en- rators can offer a personalised user service and always Satisfaction is bidirectional: our driver patners can offer turn, has the possibility to choose the kind of transport in gine of our organisation because they are providers of with the highest professionalism, discretion and cordiali- different services within our app depending on the type of which they want to travel depending on their needs. the passengers’ private transporting service. Through our ty. As partners, we count on their commitment as these vehicle with which they want to operate and the user, in app, we connect them with other users who want to move companies are responsible for complying with the service around the city. standards for our clients. Our driver patners offer this transport service and Through the companies and self-employed drivers from provide the asset (licences, vehicles and drivers), in ad- our platform, we have located the sector in which we op- dition to being in charge of the operational management erate as one of the main sources of employment for long- We have the following categories: hereof and its maintenance: the management of drivers, term unemployed persons and/or persons over 50 years, their shifts or their location, among others. either Spanish nationals or immigrants with work permits. From Cabify, we provide value to the companies that we hire recommending measures so that their collabo-

LITE GROUP

Drivers Profile the most economic category. high range vehicles with space for six passengers.

The average age is

KIDS ACCESS 44 566 vehicles from the Lite category but vehicle adapted years drivers collaborate with us with a child seat for the 1-2-3 group. for wheelchairs.

EXECUTIVE

high range vehicles.

In addition to the platform, we offer our driver patners a vehicle cleaning, etc. Furthermore, they can invoice and series of benefits with companies and entities of all kinds collect their services weekly, so that they only worry about 58 % 40 % such as, for example, equity financing, vehicle and health managing their business and generating income with the are over 45 years were long-term unemployed insurance, car rental, telemetry, fuel, tires, electronic tools, necessary flexibility for their development. 84 %

56 57

Commitment to the environment Carbon Neutral Project

We are aware of the importance of carrying out adequate environmental management that We have become the first mobility app to compensate 100 % such as Verified Carbon Standard, Climate Community preserves our environment. For that reason, we have developed a business culture based of the CO2 footprint that our journeys generate, not only and Biodiversity Standard and Gold Standard. on respect and awareness of the environment: a commitment that we transfer onto our in Spain, but also in every country where we are present. Therefore, in 2018 we have compensated the 22,671 employees, driver patners, drivers, clients, users and society in general. To achieve this, we have looked for an international tons of carbon emissions generated in Spain through the partner who helps us measure, reduce and compensate our Special Project Madre de Dios in the Amazon, which has carbon footprint. This is how we have become partners with a direct impact on biodiversity conservation and, as such, First Climate, who guarantee us international standards, on local communities. Sustainable Offices

Although we still do not have an environmental management This year, we replaced general rubbish with cardboard, system for our offices, we are building spaces to be an -ex plastic and organic recycling containers, which include clear 22,671 691.5 363 ample of energetic efficiency and recycling1. explanations on how to sort the waste. Nowadays, we work

In Madrid, the measures that we have implemented with Acicla, an environmental management company in Tm CO2 Stadiums the size Hectares of are the following: our building has a solar water heater, the charge of the selective collection of waste in our offices. compensated. of Camp Nou. Mediterranean Forest. temperature is regulated centrally, there is only one printer per floor and all the employees are committed to helping the recycling process.

Sector Unit of measure Total

Energy2 Kwh (light) 286,932

Water m3 1,233.60

Fuels (direct consumption) -- Included in electricity consumption

Paper kg 87,750 Madre de Dios Amazon REDD Project

Other waste kg 15,500 The Amazon suffers from a great deforestation risk, The project is within the Vilcabamba-Amboró Plastics m3 150 especially following the construction of the tran- Ecological Corridor region, one of the hotspots in soceanic highway that crosses the jungle. Current terms of global biodiversity. Toners3 number 12 resources are insufficient to protect it from transi- The jungle where the project is located is very tory farmers and illegal loggers, attracted by the important in terms of biodiversity conservation huge value of tropical trees. because it is the habitat of 4 endangered species This project has drastically reduced defores- of tropical trees, as well as over 31 endangered We are great neighbours: our offices close at 10 p.m. and In 2019 we are committed to becoming partners with an tation, increasing the vigilance and benefits to the species of fauna. From a social point of view, the we do not cause an important impact in terms of noise4. organisation in order to help us declare war on food waste. local communities. Madre de Dios Amazon REDD project promotes the sustainable development Project consists of 100,000 hectares of Amazon of rural inhabitants and indigenous communities forest, located just 400 km from the historic sanc- that live there (the Yine, Huitoto, Mascho Piro, 1. The scope of this report covers, in terms of light pollution, the impact produced exclusively by our office. tuary of Machu Picchu, the “Lost City of the Incas”. Yora and Amahuaca tribes). 2. Direct and indirect energy consumption (of fossil fuels and electricity). 3. Currently, we use three sets of four cartridges per year (one of each color). Once finished, all used toner is accumulated in a box and when it's full, our printer supplier picks them up and recycles them, we do this once a year. 4. The scope of this report covers in terms of noise pollution the impact produced exclusively by our office. 88 %

58 59

More eco-friendly alternatives in current processes Specific 22 % aimed at plans in the social area. We have replaced plastic water bottles commitment and 25 % to preserve the Amazonian biodiversity. with more sustainable containers. investment plans 36 % to project patrolling and vigilance in order to avoid deforestation.

17 % to investment and certificates of international standards.

Renewable sources The project has the FSC Certificate (Forest Stew- Less carbon footprint throughout its life cycle ardship Council), CCB Gold qualification (Climate, The container contains 70 % Community and Biodiversity), VCS (Verified of renewable raw material. Cardboard containers Carbon Standard). The cardboard comes leave a 50 %5 smaller from managed forests and carbon footprint than other sources controlled other alternatives. by the FSC Certificate.

Innovation Recyclable The lid is made of a new Our containers can be material: polyethylene recycled in the yellow from vegetal origin, rubbish container. coming from sugar cane.

5. Source: Institute for Energy and Environmental Research (IFEU). 92 %

60 61

Committed to society Ironhack Scholarship Smartick Scholarship

We joined Ironhack to find Digital Talent in Spain, funding We want more girls to have access to quality educa- When we talk about generating a social positive impact, 350,000€ in training for the learning of Web Develop- tion, which allows them to develop professionally in the ment, UX/UI Design and Data Analytics. The objective future. That is why Cabify & Smartick have come together we do not only refer to the direct effect that we have on users, is to find several technical profiles with which to expand to offer 100,000€ in mathematics scholarships for girls: collaborators or other agents closely linked to our operations. our team in 2019. 50 full 12-month scholarships and 1,682 3-month schol- It is a project open to any profile, whose purpose is to arships of 50 %. We also talk about a positive influence on our societies, so the help break down barriers —gender, economic, opportuni- We are focused on the systematic elimination of gen- social development of the communities where we are present ties, etc.— that block many talented people from embark- der barriers in education so that more women can access ing on their career in technology. At the end of the boot scientific and technological careers, in which mathematical is one of the most important goals that we have set out. camp, the scholarship-holders can opt for an indefinite knowledge is fundamental. contract as part of Cabify’s technical team, being able to choose headquarters, and either a full-time or part-time job. → lp.smartick.es/beca-cabify/

→ ironhack.com/beca-cabify

To achieve it, we are pushing for different initiatives, born from the heart of our company. Everis Foundation Diversidad Foundation

We collaborate with Everis Foundation in a mentoring We have signed the Diversity Charter in 2018, joining the program for girls between 15 and 17 years at risk of so- work of leading organisations in this area in our country in cial exclusion with high capacities to encourage their pro- favour of equality and diversity fessional development for the future. The format includes a one-hour monthly mentoring meeting, from December 2018 to June 2019.

Create Foundation Botellín Brigade

Cooperation in diverse solidarity events, such as the Madrid Committed to the environment in which we work, Cabify Minimarathon, in order to promote values, attitudes and employees actively collaborate in urban cleaning services, abilities through educational innovation collecting waste from different areas of the city: a very wel- come initiative and which moves our commitment to cities.

Cabify Foundation

The Cabify Foundation was created in 2018 as a non-prof- it entity, with the unique purpose of protecting areas of special environmental value in Spain and Latin America. Cabify founders have donated up to 50 % of their shares to the Foundation so that, as soon as those shares are liquid, they can set off towards their social objective. 96 %

Through dialogue and building bridges, we defend 01 the future of our employees and workers from the passenger private transport service.

t We work hard on our number-one priority: the en 02 m safety of passengers and drivers, collaborating The way op el on C-V2X technologies (connected car). v e d l a ahead i We move towards areas of difficult access c 03 o and poor connection with public transport. S

We work on the day-by-day improvement 04 and the professionalisation of the driving associate, which leads to to the reinforcement of the quality and safety of the service, will be one of the engines for our work in 2019 to make their daily operation better.

We push for national talent development through 05 public-private alliance with the Academy.

We continue building a model of Mobility 01 06 We are committed to the development as a Service to improve cities and connect of an inclusive mobility alternative, communities through our platform. especially for people who seek to overcome any barrier. We want to offer the citizen the h 02 wt freedom to choose how to move and ro g the freedom of not owning a car. le b a in We believe that the transport of a 03 t s the future will be multimodal and u we look for our platform to be a S model of this, allowing access to multiple travel options.

We connect more professionals 04 with more passengers every day. We keep generating more opportunities and creating fairer societies. Envir onm en ta l We want to continue carrying this d 05 We continue strengthening our Carbon Neutral e Spanish brand with pride in all countries 01 v e initiative, a pioneering and fundamental project for l in Latin America where we operate. o the business, and to define vehicle electrification p objectives in order to contribute to the goals m

e

We will continue paying for each and every journey of the Sustainable Development Objectives. n 06 that we make in Spain in a transparent way (informing t the tax authorities weekly about our invoicing And we will continue seeking mobility through the Immediate Information System). 02 alternatives with lower environmental impact than the private car, in order to contribute to the goals of SDG 13: Climate Action, joining the fight against Climate Change. 100 %

GRI Standards GRI Description Page of the Report Section GRI Standards GRI Description Page of the Report Section

General content Market presence

102-1 Organisation Name 6-7 A message from Juan 202-1 Salary ratio in the initial standard category 42-43 Our employees, a motor of change by sex vs the local minimum salary 102-2 Activities, brands, products and services 12-13 / 14-15 We are from here 202-2 Proportion of high-ranking executives 36-37 Distribution of personnel 102-3 HQ location 12-13 We are from here contracted from the local community by professional category

102-4 Operating locations 12-13 We are from here Anti-corruption

102-6 Markets served 12-13 We are from here 205-2 Communication and training on 23 Our behavioural pillars anti-corruption policies and procedures 102-7 Size of the organisation 30-31 Our employees, a motor for change (Team) Materials 102-8 Information about employees 28-43 Our employees, a motor for change and other workers 301-1 Materials used by weight or volume 56 Commitment to the environment (Sustainable Offices) 102-9 Chain of command 21 We are from here (A chain that builds value) 301-2 Inputs recycled 56 Compromiso con el Medio Ambiente (Oficinas Sostenibles) 102-12 External iniciatives 60-61 How we create sustainable cities (Commitment to society) 301-3 Reutilized products and packaging 59 Commitment to the environment (More ecological alternatives 102-13 Membership of Associations 60-61 How we create sustainable cities in current processes) (Commitment to society) Energy 102-14 Declaration from high-ranking executives 6-7 A message from Juan responsible for decision-making 302-1 Indoor energy consumption 56 Commitment to the environment (Sustainable Offices) 102-15 Principal impacts, risks and opportunities 8-9 / 62-63 Introduction (An objective: to show our positive impact) / The way ahead 302-3 Energy intensity 56 Commitment to the environment (Sustainable Offices) 102-16 Values, principles, standards 22-23 Our behavioural pillars and norms of conduct 302-4 Reduccion of energy consumption 56 Commitment to the environment (Sustainable Offices) 102-17 Counselling mechanisms 23-24 Strategy of sustainability: and ethical concerns Mobility with an impact 302-5 Reduction of energy requirements 56 Commitment to the environment for products and services (Sustainable Offices) 102-18 Governance structure 32-33 Our employees, a motor of change Water 102-20 Responsibility at executive level in 56-61 How we create more sustainable cities economic, environmental and social terms (Commitment to the environment / 303-1 Water extracted from spring 56 Commitment to the environment Commitment to society) (Sustainable Offices)

102-21 Consultation of interest groups on economic, 22 We are from here Biodiversity environmental and social issues (We respond to expectations) 304-3 Protected or restored habitats 57 Carbon Neutral Project 102-23 President of the maximum 6-7 A message from Juan organ of governance Emissions

102-25 Conflicts of interest 23 We are from here (Our behavioural pillars) 305-1 Direct GEI emissions 57 Carbon Neutral Project

102-26 Role of the maximum organ of 6-7 / 16-17 / 62-63 A message from Juan / Commitment to 305-2 Direct GEI emissions from energy generation 57 Carbon Neutral Project governance in the selection of the environment / Commitment to society objectives, values and strategies 305-3 Other indirect GEI emissions 57 Carbon Neutral Project

102-28 Identification and management of economic, 56-61 How we create more sustainable cities 305-4 Intensity of GEI emissions 57 Carbon Neutral Project environmental and social impacts (Commitment to the environment / Commitment with society) 305-5 Reduction of GEI emissions 57 Carbon Neutral Project

102-30 Evaluation of economic, 28-29 Sustainable economic growth Effluents and waste environmental and social issues 306-1 Water discharges by quality 56 Commitment to the environment 102-31 Role of the maximum organ of governance 5-6 / 56-61 A message from Juan / Commitment to and destination in the creation of sustainability reports the environment / Commitment to society 306-2 Waste by type and method of elimination 56 Commitment to the environment 102-34 Remuneration policies 39 Our employees, a motor of change 306-4 Transport of dangerous waste 56 Commitment to the environment Management focus 306-5 Bodies of water affected by water 56 Commitment to the environment 103-1 Explanation of subject matter and scope 22-23 We respond to expectations discharges or run-offs

103-2 Management’s approach and components 22-23 We respond to expectations Employment

103-3 Evaluation of the management approach 22-23 We respond to expectations 401-1 New employee contraction 30-43 Our employees, a motor of change and personnel rotation Economic performance 401-2 Benefits for full-time employees 39-41 Our employees, a motor of change 201-1 Direct economic value 28-29 We are a responsible business not given to part-time or (Why do we choose do work in Cabify?) generated and distributed temporary employees GRI Standards GRI Description Page of the Report Section

401-3 Parental permission 39 Our employees, a motor of change (Why do we choose do work in Cabify?)

Worker-Company relations

402-1 Minimum warning period for 41 Our employees, a motor of change operational changes (Health and safety)

Health and safety at work

403-2 Types of accidents and rates of frequency 41 Our employees, a motor of change of accidents, work-related illnesses, days (Why do we choose do work in Cabify?) lost, absenteeism and number of deaths due to work accidents or work-related illness

Training and teaching

404-1 Average training hours per year 40-41 Our employees, a motor of change per employee (Training and development)

404-2 Programmes to improve employee aptitudes 40-41 Our employees, a motor of change and programmes to help transition (Training and development)

404-3 Percentage of employees that receive 40-41 Our employees, a motor of change periodic evaluations of their professional (Training and development) performance and development

Diversity and equal opportunities

405-1 Diversity in governance and employee organs 32-33 / 36-37 / 38 Our employees, a motor of change (Distribution of personnel by gender)

Our employees, a motor of change (Distribution of personnel by professional category)

Our employees, a motor of change (Disability)

405-2 Base salary rate and remuneration 42 Our employees, a motor of change of women versus men (Working to be better)

No discrimination

406-1 Cases of discrimination 44 We are a responsible business (Our users) and corrective action taken

Customer health and safety

416-1 Evaluation of the health and safety impacts 44 We are a responsible business (Our users) of the product and service categories

416-2 Instances of non-compliance relating 44 We are a responsible business (Our users) to the impact on the health and safety of product categories and services

Client privacy

418-1 Substantiated claims regarding 47 Our users (Data protection) customer privacy violations and the loss of customer data