IBM Europe, Middle East, and Africa Services Announcement ZS11-0020, dated January 4, 2011

Service withdrawal: IBM ServicePac selected offerings

Table of contents 1 Overview 18 Announcement countries 1 Description

Overview

Effective January 04, 2011, IBM® will withdraw from marketing and support selected IBM ServicePac® offerings. After this date, new orders and registrations will no longer be accepted.

For a complete list of services being withdrawn, refer to the Withdrawn services section of this announcement.

Description

Withdrawn services

System p® ServicePac offerings

• Withdrawal announcement date: January 04, 2011 • Effective date of withdrawal: January 04, 2011 • Announcement letter ZS11-0012, dated January 04, 2011

ServicePac part number ID

91Y5353 RS220 91Y5354 RS221 91Y5355 RS222 91Y5356 RS223 91Y5357 RS224 91Y5358 RS225 System i® ServicePac offerings

• Withdrawal announcement date: December 07, 2010 • Effective date of withdrawal: March 08, 2011 • Announcement letter ZS10-0178, dated December 07, 2010

ServicePac part number ID

42V1485 AS184 42V1525 AS185 42V1547 AS186 12X6761 AS187 44J7734 AS192 44J7735 AS193 44J7736 AS194 44J7737 AS195 44T5884 AS196 44T5885 AS197 44T5886 AS198

IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 1 Announcement ZS11-0020 44T5887 AS199 44T5888 AS200 44T5889 AS201 44T5890 AS202 44T5891 AS203 44T6159 AS204 44T6160 AS205 44T6161 AS206 44T6162 AS207 Printer offerings

• Withdrawal announcement date: September 14, 2010 • Effective date of withdrawal: September 14, 2010 • Announcement letter ZS10-0121, dated September 14, 2010

Tandem ServicePac offerings

• Withdrawal announcement date: August 31, 2010 • Effective date of withdrawal: October 26, 2010 • Announcement letter ZS09-0034, dated February 17, 2009

ServicePac part number ID

51J8910 PC915 51J8911 PC916 51J8912 PC917 51J8913 PC918 51J8914 PC919 65Y5145 PC1026 65Y5146 PC1027 65Y5147 PC1028 65Y5148 PC1029 65Y5149 PC1030 65Y5150 PC1031 65Y5151 PC1032 65Y5152 PC1033 65Y5153 PC1034 65Y5154 PC1035 65Y5155 PC1036 65Y5156 PC1037 Multivendor HP Printer offerings

• Withdrawal announcement date: March 16, 2010 • Effective date of withdrawal: June 16, 2010 • Announcement letter ZS06-0138, dated October 3, 2006

ServicePac part number ID

43X4107 MV76 43X4108 MV77 43X4109 MV78 43X4110 MV79 43X4111 MV80 43X4112 MV81 43X4113 MV82 43X4114 MV83 43X4115 MV84 43X4116 MV85 43X4117 MV86 43X4118 MV87 43X4121 MV88 43X4122 MV89 43X4123 MV90 43X4124 MV91 43X4125 MV92

IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 2 Announcement ZS11-0020 43X4126 MV93 43X4127 MV94 43X4128 MV95 43X4129 MV96 43X4130 MV97 43X4131 MV98 43X4132 MV99 ThinkCentre® post warranty offerings

• Withdrawal announcement date: November 24, 2009 • Effective date of withdrawal: November 24, 2009 • Announcement letter ZS09-0240, dated December 01, 2009

ServicePac part number ID

38R3749 PC343 IntelliStation offerings

• Withdrawal announcement date: November 24, 2009 • Effective date of withdrawal: January 26, 2010 • Announcement letter ZA06-0201

ServicePac part number ID

12X6775 PC646 12X6776 PC647 12X6777 PC648 12X6778 PC649 Preventive update offerings

• Withdrawal announcement date: October 6, 2009 • Effective date of withdrawal: October 6, 2009 • Announcement letter ZS07-0150

ServicePac part number ID

44T6098 PS01 Multivendor SUN offerings

• Withdrawal announcement date: June 23, 2009 • Effective date of withdrawal: June 23, 2009 • Announcement letter ZS06-0111

ServicePac part number ID

42V1384 MV01 42V1385 MV02 42V1386 MV03 42V1387 MV04 42V1388 MV05 42V1389 MV06 42V1390 MV07 42V1391 MV08 42V1392 MV09 42V1393 MV10 42V1394 MV11 42V1395 MV12 42V1396 MV13 42V1397 MV14

IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 3 Announcement ZS11-0020 42V1398 MV15 42V1399 MV16 42V1400 MV17 42V1401 MV18 42V1402 MV19 42V1403 MV20 42V1404 MV21 42V1405 MV22 42V1406 MV23 42V1407 MV24 42V1408 MV25 42V1409 MV26 42V1410 MV27 42V1411 MV28 42V1412 MV29 42V1413 MV30 42V1414 MV31 42V1415 MV32 42V1416 MV33 42V1417 MV34 42V1418 MV35 42V1419 MV36 42V1420 MV37 42V1421 MV38 42V1422 MV39 42V1423 MV40 42V1424 MV41 42V1425 MV42 42V1426 MV43 42V1427 MV44 42V1428 MV45 42V1429 MV46 42V1430 MV47 42V1431 MV48 42V1432 MV49 42V1433 MV50 42V1434 MV51 42V1435 MV52 42V1436 MV53 42V1437 MV54 42V1438 MV55 42V1439 MV56 42V1440 MV57 42V1441 MV58 42V1442 MV59 42V1443 MV60 42V1444 MV61 42V1445 MV62 42V1446 MV63 42V1447 MV64 42V1448 MV65 42V1449 MV66 42V1450 MV67 42V1451 MV68 42V1452 MV69 42V1453 MV70 42V1454 MV71 42V1455 MV72 42V1456 MV73 42V1457 MV74 42V1458 MV75

IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 4 Announcement ZS11-0020 System x® ServicePac offerings

• Withdrawal announcement date: June 29, 2010 • Effective date of withdrawal: August 31, 2010 • Announcement letter ZS10-0107, dated June 29, 2010

ServicePac part number ID

38R3489 PC288 38R3492 PC291 43X3722 PC689 43X3725 PC692 43X3853 PC714 43X3856 PC717 44T6177 PC785 44T6180 PC788 51J8868 PC853 51J8871 PC856 • Withdrawal announcement date: April 20, 2010 • Effective date of withdrawal: June 22, 2010 • Announcement letter ZS10-0068, dated April 20, 2010

ServicePac part number ID

14R1477 PC221 14R1479 PC222 38R3933 PC365 38R3885 PC366 38R3886 PC367 38R3934 PC368 38R3887 PC369 38R3888 PC370 38R3935 PC371 38R3889 PC372 38R3890 PC373 43X3833 PC695 43X3834 PC696 43X3835 PC697 43X3836 PC698 43X3837 PC699 43X3838 PC700 43X3841 PC701 43X3842 PC702 43X3843 PC703 43X4095 PC726 43X4096 PC727 43X4097 PC728 43X4098 PC729 43X4099 PC730 43X4100 PC731 54Y4717 PC938 54Y4718 PC939 54Y4719 PC940 54Y4720 PC941 54Y4721 PC942 • Withdrawal announcement date: April 13, 2010 • Effective date of withdrawal: June 15, 2010 • Announcement letter ZS10-0072, dated April 13, 2010

ServicePac part number ID

44T5918 PC779

IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 5 Announcement ZS11-0020 • Withdrawal announcement date: June 10, 2008 • Effective date of withdrawal: September 9, 2008 • Announcement letter ZS08-0174, dated June 10, 2008

ServicePac part number ID

14J1373 PC38 14J1374 PC39 61P7391 PC119 61P7392 PC120 61P7393 PC121 61P7416 PC122 61P7417 PC123 61P7418 PC124 96P2640 PC183 96P2642 PC184 96P2648 PC187 96P2650 PC188 96P2652 PC189 96P2654 PC190 96P2656 PC191 96P2658 PC192 96P2660 PC193 96P2662 PC194 96P2664 PC195 96P2666 PC196 14R1572 PC223 14R1573 PC224 14R1574 PC225 14R1575 PC226 14R1576 PC227 14R1577 PC228 38R3474 PC306 38R3475 PC307 38R3476 PC308 38R3477 PC309 38R3478 PC310 38R3479 PC311 38R3672 PC332 38R3673 PC333 38R3674 PC334 38R3675 PC335 38R3676 PC336 38R3677 PC337 38R3678 PC338 38R3679 PC339 38R3680 PC340 38R3927 PC356 38R3873 PC357 38R3874 PC358 38R3928 PC359 38R3875 PC360 38R3876 PC361 38R3929 PC362 38R3877 PC363 38R3878 PC364 40M6851 PC382 40M6852 PC383 40M6853 PC384 40M6854 PC385 40M6855 PC386 40M6856 PC387 40M6863 PC388 40M6864 PC389 40M6865 PC390 40M6866 PC391 40M6867 PC392 40M6868 PC393 41C5906 PC435 41C5907 PC436 41C5908 PC437

IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 6 Announcement ZS11-0020 41C5909 PC438 41C5910 PC439 41C5911 PC440 41C5918 PC441 41W9143 PC486 41W9144 PC487 41W9145 PC488 41W9146 PC489 41W9147 PC490 41W9148 PC491 41W9149 PC492 41W9150 PC493 41W9151 PC494 42V1162 PC616 42V1163 PC617 42V1164 PC618 42V1165 PC619 42V1166 PC620 42V1167 PC621 42V1196 PC622 42V1197 PC623 42V1198 PC624 42V1199 PC625 42V1200 PC626 42V1201 PC627 • Withdrawal announcement date: June 2, 2009 • Effective date of withdrawal: September 8, 2009 • Announcement letter ZS09-0121, dated June 02, 2009

ServicePac part number ID

10N3973 PC582 • Withdrawal announcement date: September 9, 2009 • Effective date of withdrawal: December 9, 2009 • Announcement letter ZS09-0160, dated September 22, 2009

ServicePac part number ID

38R3450 PC294 38R3451 PC295 38R3452 PC296 38R3453 PC297 38R3454 PC298 38R3455 PC299 38R3840 PC344 38R3841 PC345 38R3842 PC346 38R3843 PC347 38R3844 PC348 38R3845 PC349 41C5924 PC444 41C5925 PC445 41C5926 PC446 41C5927 PC447 41C5928 PC448 41C5929 PC449 41C5936 PC450 41C5937 PC451 41C5938 PC452 41C5939 PC453 41C5940 PC454 41C5941 PC455 41W9116 PC471 41W9117 PC472 41W9118 PC473 41W9119 PC474 41W9120 PC475

IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 7 Announcement ZS11-0020 41W9121 PC476 41W9122 PC477 41W9123 PC478 41W9124 PC479 41C9125 PC480 41C9126 PC481 41C9127 PC482 41C9128 PC483 41C9129 PC484 41C9130 PC485 12X7051 PC668 12X7052 PC669 12X7053 PC670 12X7054 PC671 12X7055 PC672 12X7056 PC673 12X7057 PC674 12X7058 PC675 12X7059 PC676 12X7060 PC677 12X7061 PC678 12X7062 PC679 12X7150 PC680 12X7151 PC681 12X7152 PC682 12X7153 PC683 12X7154 PC684 12X7155 PC685 46D4069 PC805 46D4070 PC806 46D4071 PC807 46D4072 PC808 46D4073 PC809 46D4074 PC810 51J8850 PC835 51J8851 PC836 51J8852 PC837 51J8853 PC838 51J8854 PC839 51J8855 PC840 51J8856 PC841 51J8857 PC842 51J8858 PC843 51J8880 PC874 51J8881 PC875 51J8882 PC876 51J8883 PC877 51J8884 PC878 51J8885 PC879 51J8886 PC880 51J8887 PC881 51J8888 PC882 51J8889 PC883 51J8890 PC884 51J8891 PC885 51J8892 PC886 51J8893 PC887 51J8894 PC888 51J8895 PC889 51J8896 PC890 51J8897 PC891 51J8827 PC922 51J8828 PC923 51J8829 PC924 51J8830 PC925 51J8831 PC926 51J8832 PC927 OpenPower® ServicePac offerings

• Withdrawal announcement date: June 10, 2008 • Effective date of withdrawal: September 9, 2008

IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 8 Announcement ZS11-0020 • Announcement letter ZS04-0178

ServicePac part number ID

38R3855 PC350 38R3856 PC351 38R3857 PC352 38R3858 PC353 38R3859 PC354 38R3860 PC355 40M6810 PC376 40M6811 PC377 40M6812 PC378 40M6813 PC379 40M6814 PC380 40M6815 PC381 40M6822 OP01 40M6823 OP02 40M6824 OP03 40M6825 OP04 40M6826 OP05 40M6827 OP06 DS6000TM ServicePac offerings

• Withdrawal announcement date: June 10, 2008 • Effective date of withdrawal: September 9, 2008 • Announcement letter ZS06-0128

ServicePac part number ID

43X3588 N/A 43X3589 N/A 43X3590 N/A 43X3591 N/A 43X3592 N/A 43X3593 N/A 43X3731 N/A 43X3732 N/A 43X3733 N/A 43X3734 N/A DOM/TOM System x ServicePac offerings

• Withdrawal announcement date: July 22, 2008 • Effective date of withdrawal: October 21, 2008 • Announcement letter ZS04-0142

ServicePac part number ID

29R5450 DOM119 29R5451 DOM184 29R5464 TOM119 29R5465 TOM184 29R5452 DOM122 29R5453 DOM188 29R5466 TOM122 29R5467 TOM188 29R5454 DOM125 29R5455 DOM186 29R5468 TOM125 29R5469 TOM186 29R5456 DOM213 29R5457 DOM215 29R5470 TOM213

IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 9 Announcement ZS11-0020 29R5471 TOM215 40M7622 DOM332 40M7623 DOM338 41C5160 TOM332 41C5161 TOM338 10N3452 DOM486 10N3453 DOM492 10N3456 TOM486 10N3457 TOM492 Software ServicePac offerings

• Withdrawal announcement date: December 7, 2010 • Effective date of withdrawal: March 8, 2011 • Announcement letter ZS10-0181, dated December 07, 2010

ServicePac part number ID

42X3840 PC704 • Withdrawal announcement date: December 7, 2010 • Effective date of withdrawal: March 8, 2011 • Announcement letter ZS10-0058, dated March 30, 2010

ServicePac part number ID

29R5097 PC256 29R5098 PC257 29R5099 PC258 • Withdrawal announcement date: March 9, 2010 • Effective date of withdrawal: June 8, 2010 • Announcement letter ZS10-0047, dated March 09, 2010

ServicePac part number ID

65Y4934 PC1038 65Y4935 PC1039 65Y4936 PC1040 65Y4937 PC1041 • Withdrawal announcement date: August 12, 2008 • Effective date of withdrawal: November 11, 2008

ServicePac Announcement part number ID number

61P7351 PC109 ZS02-0109 61P7352 PC109 ZS02-0109 61P7353 PC109 ZS02-0109 61P7351 PC109 ZS02-0109 61P7352 PC109 ZS02-0109 61P7353 PC109 ZS02-0109 61P7378 PC109 ZS02-0109 61P7379 PC109 ZS02-0102 61P7354 PC111 ZS02-0102 61P7355 PC111 ZS02-0102 61P7356 PC111 ZS03-0144 61P7376 N/A ZS03-0144 96P2850 N/A ZS08-0161 96P2857 N/A ZS08-0161 96P2858 N/A ZS08-0161 29R5102 PC259 ZS04-0128 • Withdrawal announcement date: November 11, 2008

IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 10 Announcement ZS11-0020 • Effective date of withdrawal: February 3, 2009 • Announcement letter ZS08-0262, dated November 11, 2008

ServicePac part number ID

41E8848 PC467 41E8849 PC468 41E8850 PC469 41E8851 PC470 • Withdrawal announcement date: February 3, 2009 • Effective date of withdrawal: May 5, 2009

ServicePac Announcement part number ID number

61P7383 PC110 ZS02-0142 61P7382 DS110 ZS02-0141 41C5756 PC458 ZS05-0132 41C5757 PC459 ZS05-0132 41C5758 PC460 ZS05-0132 41C5759 PC461 ZS05-0132 41C5760 PC462 ZS05-0133 41C5761 PC463 ZS05-0133 12X6788 PC656 ZS05-0132 12X6789 PC657 ZS05-0132 12X6790 PC658 ZS05-0132 12X6791 PC659 ZS05-0132 Retail ServicePac offerings

• Withdrawal announcement date: April 14, 2010 • Effective date of withdrawal: June 15, 2010 • Announcement letter ZS10-0062, dated April 13, 2010

ServicePac part number ID

29R5236 R003 29R5238 R008 29R5240 R010 29R5244 R014 29R5253 R023 29R5260 R030 29R5261 R031 29R5263 R033 44T5968 44T5969 44T5970 44T5983 R331 44T5986 R338 44T5987 44T5990 R348 44T5993 R351 44T5995 44T5996 44T5997 44T5998 R357 44T6002 R361 44T6003 44T6005 44T6006 29R5298 R388 51J8751 R401 51J8752 • Withdrawal announcement date: March 16, 2010 • Effective date of withdrawal: April 27, 2010

IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 11 Announcement ZS11-0020 • Announcement letter ZS10-0054, dated March 16, 2010

ServicePac part number ID

51J8581 • Withdrawal announcement date: November 11, 2008 • Effective date of withdrawal: February 3, 2009 • Announcement letter ZS08-0262, dated November 11, 2008

ServicePac part number ID

41C5179 41C5180 41C5181 R103 41C5182 R104 41C5183 R105 41C5184 R106 41C5185 R107 41C5186 R108 41C5187 R109 41C5188 R110 41C5189 R111 41C5190 R112 41C5191 R113 41C5192 R114 41C5193 R115 41C5194 R116 41C5195 R117 41C5196 R118 41C5197 R119 41C5198 R120 41C5199 R121 41C5200 R122 41C5201 R123 41C5202 R124 41C5203 R125 41C5204 R126 41C5205 R127 41C5206 R128 41C5207 R129 41C5208 R130 41C5209 R131 41C5210 R132 41C5211 R133 41C5212 R134 41C5213 R135 41C5214 R136 41C5215 R137 41C5216 R138 41C5217 R139 41C5218 R140 41C5219 R141 41C5220 R142 41C5221 R143 41C5222 R144 41C5223 R145 41C5224 R146 41C5225 R147 41C5226 R148 41C5227 R149 41C5228 R150 41C5229 R151 41C5230 R152 41C5231 R153 41C5232 R154 41C5233 R155 41C5234 R156 41C5235 R157

IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 12 Announcement ZS11-0020 41C5236 R158 41C5237 R159 41C5238 R160 41C5239 R161 41C5240 R162 41C5241 R163 41C5242 R164 41C5243 R165 10N3203 R201 10N3204 R202 10N3205 R203 10N3206 R204 10N3208 R206 10N3210 R208 10N3211 R209 10N3212 R210 10N3218 R216 10N3220 R218 10N3221 R219 10N3229 R227 10N3230 R228 10N3231 R229 10N3232 R230 10N3233 R231 10N3234 R232 10N3238 R236 10N3240 R238 10N3241 R239 10N3246 R244 10N3249 R247 10N3250 R248 10N3251 R249 10N3252 R250 10N3253 R251 10N3255 R253 10N3256 R254 10N3257 R255 10N3258 R256 10N3259 R257 10N3260 R258 10N3261 R259 10N3262 R260 10N3263 R261 10N3264 R262 10N3265 R263 10N3266 R264 10N3267 R265 10N3268 R266 10N3269 R267 44T5972 44T5973 R308 44T5974 R309 44T5975 44T5978 44T5979 44T5981 R329 44T5982 R330 44T5984 R332 44T5988 R344 44T5999 44T6000 R359 51J8586 R371 51J8587 R372 51J8588 R373 51J8589 R374 51J8590 R375 51J8596 R381 51J8597 R382 51J8598 R383 51J8599 R384 51J8600 R385 41C5244 R393 41C5245 R394 41C5246 R395

IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 13 Announcement ZS11-0020 41C5247 R396 41C5248 R398 41C5249 10N3270 10N3271 R408 10N3272 R409 10N3273 R410 10N3274 R412 10N3275 R413 10N3272 R409 10N3273 R410 • Withdrawal announcement date: November 25, 2008 • Effective date of withdrawal: February 24, 2009 • Announcement letter ZS08-0279, dated November 25, 2008

ServicePac part number ID

29R5233 R003 29R5234 R004 29R5235 R005 29R5239 R009 29R5245 R015 29R5246 R016 29R5251 R021 29R5254 R024 29R5255 R025 29R5258 R028 29R5259 R029 29R5262 R032 29R5264 R034 29R5265 R035 29R5266 R036 29R5267 R037 29R5268 R038 29R5271 R041 29R5272 R042 29R5273 R043 29R5274 R044 29R5276 R046 29R5278 R048 29R5279 R049 29R5282 R052 29R5285 R055 29R5286 R056 29R5287 R057 29R5288 R058 29R5290 R060 29R5291 R091 29R5292 R092 29R5294 R094 51J8591 R376 51J8592 R377 29R5296 R386 29R5297 R387 29R5300 R391 PCD Monitors Post Warranty offerings

• Withdrawal announcement date: March 24, 2009 • Effective date of withdrawal: June 10, 2009 • Announcement letter ZS09-0045, dated March 10, 2009

ServicePac part number ID

61P7673 PC161

IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 14 Announcement ZS11-0020 Implementation offerings

• Withdrawal announcement date: April 21, 2009 • Effective date of withdrawal: April 21, 2009 • Announcement letter ZS09-0086, dated April 21, 2009

ServicePac part number ID

65Y4950 IM007 65Y4951 IM008 65Y5088 IM010 65Y5094 IM002 65Y5097 IM005 65Y5098 IM006 Storage offerings

• Withdrawal announcement date: November 24, 2009 • Effective date of withdrawal: January 26, 2010 • Announcement letter ZS09-0240, dated December 01, 2009

ServicePac part number ID

41E9445 SD182 41E9446 SD183 41E9447 SD184 41E9470 SD206 41E9471 SD207 41E9472 SD208 44J8575 SD400 44J8576 SD401 44J8577 SD402 44J8599 SD424 44J8600 SD425 44J8601 SD426 • Withdrawal announcement date: November 10, 2009 • Effective date of withdrawal: January 12, 2010 • Announcement letter ZS09-0245, dated November 10, 2009

ServicePac part number ID

71Y2433 SD842 71Y2434 SD843 71Y2435 SD844 71Y2439 SD847 71Y2440 SD848 71Y2441 SD849 71Y2442 SD850 71Y2443 SD851 71Y2444 SD852 71Y2447 SD853 71Y2445 SD854 71Y2472 SD855 71Y2473 SD856 71Y2474 SD857 71Y2475 SD858 • Withdrawal announcement date: October 13, 2009 • Effective date of withdrawal: November 25, 2009 • Announcement letter ZS09-0216, dated October 20, 2009

IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 15 Announcement ZS11-0020 ServicePac part number ID

41E9433 SD170 41E9434 SD170 41E9435 SD172 41E9436 SD173 41E9437 SD174 41E9438 SD175 41E9448 SD185 41E9449 SD186 41E9450 SD187 41E9473 SD209 41E9474 SD210 41E9475 SD211 44J8578 SD403 44J8579 SD404 44J8580 SD405 44J8602 SD427 44J8603 SD428 44J8604 SD429 • Withdrawal announcement date: May 12, 2009 • Effective date of withdrawal: August 11, 2009 • Announcement letter ZS09-0082, dated May 12, 2009

ServicePac part number ID

41E9379 SD116 41E9382 SD119 41E9385 SD122 41E9388 SD125 41E9391 SD128 41E9394 SD131 41E9397 SD134 41E9400 SD137 10N3374 SD228 10N3977 SD231 10N3371 SD225 10N3974 SD234 12X7197 SD314 12X7198 SD315 12X7199 SD316 12X7200 SD317 12X7201 SD318 12X7202 SD319 12X7203 SD320 12X7204 SD321 12X7205 SD322 12X7206 SD323 12X7207 SD324 12X7208 SD325 12X7241 SD326 12X7244 SD329 12X7247 SD332 12X7250 SD335 43X3554 SD340 43X3557 SD343 43X3562 SD348 43X3563 SD349 43X3564 SD350 43X3565 SD351 43X3566 SD352 43X3567 SD353 44J8581 SD406 44J8582 SD407 44J8583 SD408 44J8584 SD409 44J8585 SD410 44J8586 SD411 44J8587 SD412

IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 16 Announcement ZS11-0020 44J8590 SD415 44J8593 SD418 44J8596 SD421 Multivendor SUN offerings

• Withdrawal announcement date: June 23, 2009 • Effective date of withdrawal: June 23, 2009 • Announcement letter ZS06-0111

ServicePac part number ID

42V1384 MV01 42V1385 MV02 42V1386 MV03 42V1387 MV04 42V1388 MV05 42V1389 MV06 42V1390 MV07 42V1391 MV08 42V1392 MV09 42V1393 MV10 42V1394 MV11 42V1395 MV12 42V1396 MV13 42V1397 MV14 42V1398 MV15 42V1399 MV16 42V1400 MV17 42V1401 MV18 42V1402 MV19 42V1403 MV20 42V1404 MV21 42V1405 MV22 42V1406 MV23 42V1407 MV24 42V1408 MV25 42V1409 MV26 42V1410 MV27 42V1411 MV28 42V1412 MV29 42V1413 MV30 42V1414 MV31 42V1415 MV32 42V1416 MV33 42V1417 MV34 42V1418 MV35 42V1419 MV36 42V1420 MV37 42V1421 MV38 42V1422 MV39 42V1423 MV40 42V1424 MV41 42V1425 MV42 42V1426 MV43 42V1427 MV44 42V1428 MV45 42V1429 MV46 42V1430 MV47 42V1431 MV48 42V1432 MV49 42V1433 MV50 42V1434 MV51 42V1435 MV52 42V1436 MV53 42V1437 MV54 42V1438 MV55 42V1439 MV56 42V1440 MV57 42V1441 MV58 42V1442 MV59

IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 17 Announcement ZS11-0020 42V1443 MV60 42V1444 MV61 42V1445 MV62 42V1446 MV63 42V1447 MV64 42V1448 MV65 42V1449 MV66 42V1450 MV67 42V1451 MV68 42V1452 MV69 42V1453 MV70 42V1454 MV71 42V1455 MV72 42V1456 MV73 42V1457 MV74 42V1458 MV75

Announcement countries

Withdrawal date: January 04, 2011

• Austria • Belgium • Bulgaria • Croatia • Czech Republic • Denmark • Egypt • Finland • France • Germany • Greece • Hungary • Ireland • Israel • Italy • Luxembourg • Netherlands • Norway • Pakistan • Poland • Portugal • Romania • Russia • Serbia • Slovakia • Slovenia • South Africa • Spain • Sweden • Switzerland • Turkey • Ukraine • United Kingdom

IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 18 Announcement ZS11-0020 Trademarks DS6000 is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, ServicePac, System p, System i, System x and OpenPower are registered trademarks of IBM Corporation in the United States, other countries, or both.

ThinkCentre is a registered trademark of Lenovo Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/

IBM Europe, Middle East, and Africa Services IBM is a registered trademark of International Business Machines Corporation 19 Announcement ZS11-0020