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Nagoya Living Guide

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Nagoya Living Guide p. 3 p. 4 Contents Nagoya International Housing Center (NIC) p. 6 p. 7 p. 8 Hospitals ・Insurance ・ Waste Separation and Jobs Pensions Collection p. 10 p. 13 p. 15 Elderly and Disabled Procedures Children and Education Persons p. 16 p. 18 p. 21 Earthquakes, Typhoons, Contacting Ward Offices, Transportation and Floods etc. □ If contact information is not listed in your language, support is only available in Japanese. If you need an interpreter, please use Nagoya International Center’s triophone (3-way multilingual conference call) service. Nagoya International Center (NIC) ℡052-581 –6112 Interpreter Consultor Ward Office, etc. □ If you are calling a land-line phone in Nagoya, please remove the area code for Nagoya,“052”. □ Toll-free numbers begin with “0120”. □ Pamphlets introduced in this Guide are available for download on the City of Nagoya’s official multilingual website. NIC offers information services and an exchange plaza for foreign residents, in addition to exchange programs with Japanese residents and Japanese language classes. If you ever have an inquiry or problem, please utilize these services. (See the front cover) Open ：9:00-19 ：00 http://www.nic-nagoya.or.jp ：Mondays, Dec 29–Jan 3, the second Sundays in February and August 47-1, Nagono 1-chome, Nakamura-ku, 450-0001 Kokusai Center subway station, Sakuradori Line Sectional Consultation Consultation is free. Appointments required except for Administrative Counseling. Languages Hour for Consultation Administrative Counseling Hours depend on ℡ 052-581-0100 consultation language Legal Consultation 10:00 to 12:30 on Sat ℡ 052-581-6111 Counseling Services Date fixed with ℡ 052-581-0100 appointment Consultation on Education Please contact for service in foreign 10:00 to 17:00 on Wed, Fri ℡ 052-581-0100 languages. and Sun Tax Consultation Scheduled to be held from ℡ 052-581-0100 February through March Counseling Services by Administrative Scriveners Twice a year ℡ 052-581-0100 NIC also offers a peer support group for socializing, health consultations, etc. ■Information Magazine: NAGOYA ■Radio Program for Foreign Residents CALENDER GLOBAL VOICE (6 ：17-6：22, Sat & Sun) Report: NIC NEWS (J) ZIP-FM (77.8MHz) These can be found at ward offices, (Language varies depending on days. libraries, subway stations, tourist Broadcasting hours are subject to information centers, etc. change.) Two languages from at once. Looking for Housing -The most general method of searching for housing is through a real estate agent. -Housing information is offered by NIC and the consultation counter for Information housing at“ Sumai no Madoguchi office” at Sakae Service Center (℡052-242-4555). -This service may also be available at your workplace or university. Guarantor -When renting a residence, you usually must have a guarantor. -Most housing contracts include payment of reikin (key money), and shikikin (a security deposit), agent charge and residence insurance fee. Payment -There is usually a service fee (for common-area fuel, light, and cleaning) in addition to monthly rent. Public Housing Contact Contents Sumai no Madoguchi office, Hours: 10:00 to19:00 Sakae Service Center (Applications for UR Housing are accepted by 18:00) ◆Municipal Housing/Municipal : Every Thu, the second and fourth Wed of Public Housing every month, and from Dec 29-Jan 3. ℡ 052-264-4682 There are municipal housings, prefectural housings ◆Prefectural Housing/ and UR housings. Prefectural Public Housing You need to meet certain criteria such as income level and number of family ℡ 052-259-2672 members to apply for public housing. ◆ UR Housing Application forms for municipal housing ℡ 052-264-4711 are distributed by ward and branch Place ：Sakae-Mori offices. (February, May, August, Underground Shopping Center November) near Sakae station Exist 14 Water Nagoya City Waterworks & Hours: (Weekdays) 8:00 to 19:00 Sewerage Bureau, Customer (Weekends & Holidays) 8:00 to 17:15 Service Center ℡ 052-884-5959 Electricity - Chubu Electric Power User's Area Contact Atsuta-ku, Showa-ku, Mizuho-ku ℡ 0120-985-710 Nakagawa-ku, Minato-ku ℡ 0120-985-711 Tempaku-ku ℡ 0120-985-713 Meito-ku, Moriyama-ku ℡ 0120-985-717 Kita-ku, Nishi-ku ℡ 0120-985-720 Nakamura-ku (West of JR Tokaido Main Line) ℡ 0120-985-723 User's Area Contact Chikusa-ku, Naka-ku, Higashi-ku, Nakamura-ku ℡ 0120-985-729 (East of JR Tokaido Main Line) Midori-ku, Minami-ku ℡ 0120-985-760 Gas - Toho Gas User's Area Contact Chikusa-ku, Showa-ku, Meito-ku, Tempaku-ku ℡ 052-781-6131 Kita-ku, Higashi-ku, Moriyama-ku ℡ 052-902-1111 Naka-ku, Minato-ku, Nakagawa-ku, ℡ 052-471-1151 Nakamura-ku, Nishi-ku Mizuho-ku, Minami-ku, Atsuta-ku, Midori-ku ℡ 052-821-7141 Telephone Services NTT West, Foreign Language Hours: 9 ：00-17 ：00 Information Center : Sat & Sun, holidays, Dec 29-Jan 3. ℡ 0120-064337 Mobile Phone NTT docomo Hours: 9 ：00-20:00 (7 days a week) ℡ 0120-005-250 au (KDDI) Hours: 9 ：00-20:00 (7 days a week) ℡ 0077-7-111 Softbank Hours: 9 ：00-20:00 (7 days a week) ℡ 0800-919-0157 WILLCOM Hours: 9 ：00-20:00 (7 days a week) ℡ 0570-039-151 EMOBILE (eAccess) Hours: 9 ：00-21:00 (7 days a week) ℡ 0120-736-157 Mail Japan post Hours: 8:00-22:00 (weekdays) Customer Service 9:00-22:00 (Sat & Sun and all national holidays) If you submit a change of residence form to a post office when ℡0570-046-111 moving, mail addressed to your previous residence will be forwarded to your new address free of charge for one year from the day you submit a change of address form. Chonai-kai (Neighborhood Association) Ward Office Membership is not mandatory, but if you join you can expand exchange with your neighbors. To become a member of the neighborhood association, consult your Chonai-kaicho (president of your neighborhood association). If you do not know who your Chonai-kaicho is, please ask your ward office. If you need an interpreter, please use NIC’s triophone (3-way multilingual conference call) service (052-581-6112). Information about medical institutions (See p.23) Contact Content Aichi Emergency Treatment 24-hour service Information Center Automatic voice and fax service for medical information ℡050-5810-5884 Japanese ℡052-263-1133 Information about medical institutions with foreign language speaking doctors Contact Content Nagoya International Center Hours: 9:00-19:00 (depending on language) ： Mondays, Dec 29-Jan 3, the second Sun in ℡052-581-0100 February and August Information about Medical Institutions with Medical Interpretations System Contact Content Aichi Medical Interpretation Hours: 9:00-17:30 (weekdays) System Operation Office ℡050-5814-7263 National Health Insurance Contact Content Ward offices or branch offices For persons under the age of 75 who are not covered by health insurance at work and expect to stay in Japan for more than 3 months: -Insurance fees are charged according to your employment income and must be paid. -If you present the Insurance Certificate to the hospital, you will receive medical care benefits. -For more details, see the pamphlet: “City of Nagoya National Health Insurance Program Guide” National Pension Contact Content Ward offices or branch offices For self-employed individuals and students over the age of 20 and under the age of 60: -All must pay the same insurance fee regardless of income. -If you are in a position where paying a premium is difficult or are a student, you can apply for the pension premium exemption system. You must re-apply every year. Contact Content Japan Pension Service If you have paid at least six months worth of National ℡03-6700-1165 Pension premiums, you are eligible to receive a or Pension Office lump-sum withdrawal payment after making a request within two years of leaving Japan. Nursing Care Insurance Contact Content Ward offices or branch offices For persons over the age of 40 or older expecting to stay in Japan for more than 3 months: -Insurance fees are charged according to your employment income and must be paid. Persons over the age of 40 and under the age of 60 must pay along with medical insurance. -Persons over the age of 65 are eligible to use nursing care services for those who need support. (40 to 64 year olds with age-related illness are also eligible to use nursing care services if needed.) -Persons wishing to use nursing care services must apply in advance for approval. -When using care services, in principle, users bear 10% of the cost. -For more details, see the pamphlet: “Nursing Care Insurance System” Employment Consultations and Information Contact Content Employment Service Center for Hours: 9:00-12:00 & 13:00-17 ：00 (weekdays) Foreigners ℡052-264-1901 See on the back over of this pamphlet for more details. Labor Issues Contact Content Aichi Labour Bureau, Hours: Counseling for Foreign Workers ： 9：30-12 ：00, 13 ：00-16 ：30, Tue & Thu ： 9：30-12 ：00, 13 ：00-16 ：30, Tue through Fri ℡052-972-0253 If you need an interpreter, please use NIC’s triophone (3-way multilingual conference call) service (052-581-6112). - Separate the garbage into several categories and put it into the designated garbage bags.. - Collection days are determined by neighborhood. Ask your neighborhood association or neighbors. - Put out your garbage by 8 a.m. (7 a.m. in Naka-ku) on the morning of the collection day. - Collection occurs even on national holidays (except for the year change period). - Ward offices distribute a“Guide to Sorting Recyclables and Garbage in Nagoya” ( ). - Garbage bags are sold at supermarkets, convenience stores etc. Sorting Collection Designated Main Items Category Days Garbage Bag Burnable -Kitchen garbage -Leather Garbage -Grass, twigs -Disposal diapers -Rubber -Textile products -Tissues -Plastic Twice a week Hazardous -Spray cans Flammable -Disposable lighters Items -Solid fuels (canned) -Lithium batteries (Not rechargeable) ★ Non-Burnable 30 cm or smaller in diagonal length -Glass and pottery waste Garbage -Umbrellas -Dry batteries Once a -Small metals month Large-Sized 30cm or longer items in diagonal length such as Garbage appliances and furniture.
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