User Manual for Windows Version 4.3 This document is designed for use online. The Contents and Index sections plus all cross-references are "hot linked." In the Contents section, click the topic, and the topic information appears. In the Index, click the page number. Also, if you click any cross-reference, you will display the topic referenced. This manual was written for use with the Eudora® for Windows software version 4.3. This manual and the Eudora software described in it are copyrighted, with all rights reserved. This manual and the Eudora software may not be copied, except as otherwise provided in your software license or as expressly permitted in writing by QUALCOMM Incorporated. Copyright © 2000 by QUALCOMM Incorporated. All rights reserved. Eudora is a registered trademark of QUALCOMM Incorporated. PureVoice and SmartRate are trademarks of QUALCOMM Incorporated. WorldMail is a trademark of QUALCOMM Incorporated. QUALCOMM is a registered trademark and registered service mark of QUALCOMM Incorporated. Microsoft, Outlook, and Windows are either registered trademarks or trademarks of Microsoft Incorporated in the United States and/or other countries. Adobe, Acrobat, and Acrobat Exchange are registered trademarks of Adobe Systems Incorporated. Apple and the Apple logo are registered trademarks, and QuickTime is a trademark of Apple Computer, Inc. Netscape, Netscape Communicator, and Netscape Messenger are registered trademarks of the Netscape Communica- tions Corporation in the United States and other countries. Netscape's logos and Netscape product and service names are also trademarks of Netscape Communications Corporation, which may be registered in other countries. All other trademarks and service marks are the property of their respective owners. Use of the Eudora software and other software and fonts accompanying your license (the "Software") and its docu- mentation are governed by the terms set forth in your license. Such use is at your sole risk. The Software and its doc- umentation (including this manual), and QUALCOMM's software maintenance and extended maintenance, if applicable, are provided "AS IS" and without warranty of any kind and QUALCOMM AND ITS LICENSORS (HEREINAFTER COLLECTIVELY REFERRED TO AS "QUALCOMM") EXPRESSLY DISCLAIM ALL WAR- RANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND AGAINST INFRINGEMENT. QUALCOMM DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS, OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTER- RUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE SOFTWARE WILL BE CORRECTED. FURTHER- MORE, QUALCOMM DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE OR ITS DOCUMENTATION IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY QUALCOMM OR A QUALCOMM AUTHORIZED REPRESENTATIVE SHALL CRE- ATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY. SOME JURISDIC- TIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY. UNDER NO CIRCUMSTANCES INCLUDING NEGLIGENCE, SHALL QUALCOMM, ITS LICENSORS OR THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE OR ITS DOCUMENTATION, EVEN IF QUALCOMM OR A QUALCOMM AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY. In no event shall QUALCOMM's total liability to you for all damages, losses, and causes of action (whether in contract, tort, including negligence, or otherwise) exceed the amount paid for the Software and its documentation. Acknowledgments The Eudora software was designed and developed by Jeff Beckley, Rob Chandhok, Steve Dorner (original author of Eudora) Joel King, Sameer Jindal, Sudheer Koganti, Scott Manjourides, Brian Minear, Subhashis Mohanty, Apul Na- hata, Ben Ogdon, Bill Rhodes, Jim Riley, Joshua Stephens, Kerthi Sundormurthy, Kusuma Vellanki, Geoff Wenger, and Dale Wiggins. The software was quality assured by David Hom, Gwen Huntley, Kolar Mahesh, Jason Miller, and Sean Rogers. This manual was written by Armand Rouleau. Thanks to all the users and testers of Eudora, whose sug- gestions have made it a much better program than it otherwise would have been. About the Name Why the name Eudora? When looking for a name for this new Post Office Protocol mail program, we thought immediately of the title of the short story “Why I Live at the P.O.,” and named the program after the author of the story, Eudora Welty. “Why I Live at the P.O.” can be found in a collection entitled A Curtain of Green and Other Stories (Harcourt Brace & Co.). Ms. Welty’s stories are funny, sad, and fascinating; she’s surely one of the great American writers. February 2000 PM80-48070-3 revA Contents Click the topic or page number to display the topic. Introducing Eudora® Email 13 System Requirements 13 What’s New in Eudora Email 4.3 13 Eudora Email vs. Postal Mail 14 Where Do I Find Information? 15 Eudora Quick Start Guide 15 Online Help 16 Context Sensitive Help 16 Help Topics 16 Tip of the Day 16 About Eudora 17 Operating Eudora in One of Three Modes 17 Changing Eudora Modes 17 Registering Eudora 19 Technical Support (Sponsored and Paid modes only) 19 Starting and Quitting Eudora 20 Creating Messages 21 Creating an Outgoing Message 21 Using the Composition Window 21 Title Bar 21 Text Toolbar 21 Message Header 25 Message Body 26 Using Automatic Name Completion (Sponsored and Paid modes only) 26 Setting the Message Priority 27 Requesting a Return Receipt (Sponsored and Paid modes only) 28 Formatting Text (Sponsored and Paid modes only) 29 Text Editing Menu Commands 30 Other Formatting Options 31 Inserting Objects in Message Text (Sponsored and Paid modes only) 31 Attaching a File to a Message 32 Manually Decoding Attachments 33 Attaching a PureVoice™ File to a Message 33 Including a URL in a Message (Sponsored and Paid modes only) 34 Creating a Hyperlink in a Message (Sponsored and Paid modes only)34 Checking Your Spelling Automatically (Sponsored and Paid modes only) 35 Checking Your Spelling Manually (Sponsored and Paid modes only) 37 Check Spelling Dialog Box 38 Saving a Message for Later Changes 41 QUALCOMM Incorporated 5 Contents Sending Messages and Checking Mail 43 Sending or Queueing a Message 43 Sending a Message Immediately 43 Queueing a Message to Send Later 43 Queueing a Message to Send at a Certain Time 44 Editing a Queued Message 45 Taking a Message Out of the Queue 45 Sending Queued Messages When Checking Mail 45 Sending Messages with Special Server Instructions 46 Using SMTP Authentication 46 Keeping Copies of Outgoing Messages 47 Checking for Incoming Mail 47 Checking for Mail Automatically 47 Checking for Mail Manually 48 Stopping a Mail Check 48 Using Your Password 49 Changing Your Password 50 Receiving and Responding to Messages 51 Receiving New Mail 51 Incoming Message Window 51 Title Bar 52 Toolbar 52 Message Body 53 Printing an Incoming Message 53 Receiving Attachments 53 Specifying an Attachment Directory 54 Editing Incoming Messages 55 Using Active URLs (Sponsored and Paid modes only) 55 Managing Your Mail on the POP Server 55 Leaving Mail on the Server 56 Deleting a Message from the Server 57 Skipping Messages Over a Certain Size 57 Checking for Mail with Special Server Instructions 57 Managing Your Mail on the IMAP Server 59 Downloading Minimal Headers vs. the Full Message 59 Full Message Except Attachments Over _ K 60 Deleting a Message from the Server 60 Resynchronizing an IMAP Mailbox or Folder 61 Refreshing Your List of IMAP Mailboxes and Folders 62 Using IMAP Tasks Offline 62 Replying to a Message 63 Using the Reply Options 63 Reply with Selected Text 64 Forwarding a Message 64 Redirecting a Message 65 Turbo Redirecting 65 Redirect and Signatures 66 Sending Rejected Messages Again 66 QUALCOMM Incorporated 6 Contents Using Signatures and Stationery 67 Using a Signature 67 Signature Window 67 Adding a New Signature 68 Modifying a Signature 69 Deleting a Signature 69 Using a Signature in a Message 69 Using Stationery (Sponsored and Paid modes only) 70 Stationery Window 70 Creating New Stationery 71 Modifying Stationery 72 Deleting Stationery 72 Using Stationery in a Message 72 Replying with Stationery (Sponsored and Paid modes only) 73 Using Multiple Personalities (Sponsored and Paid modes only) 75 Using Alternate Email Accounts 75 Personalities Window 75 Adding a New Personality 77 Creating a New Personality 77 Importing Settings to Create a New Account 80 Adding a Personality via the Account Settings Dialog 83 Account Settings Dialog 83 Generic Properties 84 Incoming Mail 86 Modifying a Personality 88 Deleting a Personality 88 Linking a Signature and Stationery to a Personality 89 Selecting a Personality in a Message Header 90 Using a Personality in a Message 90 Working with Mailboxes 93 Opening a Mailbox 93 Understanding the Components of a Mailbox 93 Message Summaries 93 Status Column 95 Priority Column 96 Attachments Column 96 Label Column 96 Sender/Recipient Column (Who) 96 Date Column 97 Size Column 97 Server Status Column 97 Subject Column 97 Displaying and Resizing Columns 98 Using the Mailbox Size Display 98 Message Preview Pane 99 Creating Mailboxes and Folders 100 Creating a Mailbox or Folder Using the Mailbox Menu 100 Using the Mailboxes Window 101 QUALCOMM Incorporated 7 Contents Creating a New Mailbox or Folder 102 Renaming a Mailbox or Folder 102 Moving a Mailbox from One Folder to Another 102 Removing a Mailbox or Folder 102 Mailbox and Folder Management: POP vs.