Data officer Role brief

Directorate Strategy and corporate services Base location Bristol ectionGrade 15 Job level C Job family Professional services Date April 2017 Reports to Enterprise data manager Responsible for The continued establishment of a data governance programme within Jisc supporting the data warehouse, other core systems and datasets and implementing best practice across the company.

1. Background

The data governance officer is a role within the information strategy team that forms part of group infrastructure in the strategy and corporate services directorate. This directorate, working closely with finance and commercial directorate, brings together into a single management framework all back office functions that support the operations and governance aspects of Jisc’s offering.

The and governance team consists of the enterprise data manager supported by the data governance officer. The data governance officer role has been supporting the establishment of the data warehouse as it transitions from a project to business as usual. This includes working with data owners feeding key datasets in our CRM and finance systems.

The data warehouse will be shortly moving into a business as usual state and will give a great opportunity for the data governance officer to develop and implement best practices policies and guidance across the company’s key systems and data sources.

2. Purpose and scope

The purpose of this role is to work with the enterprise data manager as a liaison between Jisc business units to improve business processes, improve the quality of data within our core systems and introduce an enterprise taxonomy and ontology consistently across the business and systems.

The data governance officer will work with stakeholders from business units throughout Jisc, the data warehouse team and our technical partners and relevant third parties to deliver a data governance programme to improve within our and core systems and business processes.

The post holder will be responsible for engaging with the data warehouse team, systems owners and business users to ensure that data quality requirements are defined, documented and translated into effective and consistent processes that improve the quality of our data.

The data governance officer will be a member of the data management and governance team and report to the enterprise data manager. They will work closely with a number of stakeholders including the data warehouse project team and the data warehouse and business intelligence manager.

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3. Key accountabilities and role outputs

A data governance officer with some experience is required, who has a strong background in client and team requirements gathering. The post holder will be part of the information strategy team.

Responsibilities will be expected to be developed and finalised over time and will include but will not be restricted to leading and carrying out:

 Build and maintain a detailed audit of Jisc’s core systems and information assets that are held in these systems, as well as the teams and processes that use them  Create and maintain ownership accountability of corporate data systems  Develop standards, policies and procedures to support the creation and provide technical assurance for the on-going implementation of the data governance policy within the business  Manage the delivery of the data governance programme  Lead and develop teams across Jisc to ensure data governance policies and practices are embedded throughout the company  Help establish best practice and ownership of the corporate taxonomy and ontology, and develop rules for their use  Align the data governance programme to the enterprise information strategy  Embed and align Jisc’s strategy with any data governance programs and initiatives  Use specialist knowledge and expertise to identify improvements through reducing data redundancy and appropriate data reuse  Continually assess and identify risks in line with the Jisc risk management approach, ensuring they are mitigated and accounted for work within the data governance programme  Support and supervise information stewardship activities and management of data quality, retention and uses  Develop and enforce data quality metrics outside of the data warehouse  Identify and develop policies and standards that need to be put in place to ensure the role can be carried out effectively and efficiently  Support project planning and management to ensure best practice and legal frameworks are followed with regards to data governance

4. Skills, knowledge and experience

Essential Desirable Qualifications  A post graduate information management or data governance qualification or at least three years’ experience working within an information or data governance setting Experience  A good understanding of information  Experience working within the management practices including information/records management information lifecycle management, data discipline modelling, master data management and  Experience of system testing and creating carrying out business audits and test scripts requirements gathering

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 Ability to work with system users to elicit  Understanding of the principles of IT and formally define their requirements security and data protection  Experience of using cloud based  Experience using agile project applications, for example Salesforce, Office management tools such as Pivotal Tracker 365 and SharePoint  Experience of working in a technology-  Experience in leading a data governance focused company programme Knowledge  Experience of requirements gathering for a  Understanding of financial and data warehouse or similar data systems accountancy terminology  Strong ability to extract information by  Knowledge of the UK education sector questioning, active listening and  A good understanding of the agile project interviewing management methodology  An understanding of relevant statutory frameworks applying to data governance such as the (eg Data Protection Act)  Specialist knowledge of data governance principles and practices Skills  Excellent communication and interpersonal skills – able to liaise with staff at all levels in Jisc  Strong analytical and problem solving skills  Excellent writing skills, with the ability to create clear requirements, specifications and documentation  Strong ability to communicate embed information, business process and system wide changes to a technical and non- technical audience  Ability to work on own initiative within agreed boundaries  Ability to work under pressure and manage conflicting priorities  Ability to work with technical and non- technical staff  Flexible and adaptable

5. Key contacts

 Enterprise data manager  Head of information strategy  Director of group infrastructure  Chief operating officer  Information strategy team  Data warehouse team  Customer systems team  Finance team  Jisc executive leadership team Page 3

Important additional information

The head of information strategy will discuss all elements of the role brief with the appointee on appointment and after six months, recognising that some elements may need changing.

The above is provided for guidance, is not contractual, and is not an exhaustive list of all accountabilities that the post holder may have.

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