In India Beachcomber Resorts & Hotels Delights
TravelScapes
www.travelscapesonline.com
TravelScapesDECEMBER 2018, PAGES 62, `100 VOL. 6, ISSUE. 12
KALEIDOSCOPE OF CELEBRATION A POTPOURRI OF FIESTAS ENCHANTING CZECH REPUBLIC BALANCING NATURE AND ARCHITECTURE
TravelScapes PUBLISHER’S NOTE Airlines investing profoundly in efficiency and cutting edge technologies
Dear readers, and international organisations friendly weekend destination for the and a columnist with the renowned Indian travellers. What a difference a couple of years newspapers on tourism and civil can make. Nothing stays the same. aviation, we couldn’t miss the Travellers who crave something Things change. Things evolve. Then opportunity to take down his views off the traditional European tour again, sometimes things simply through an esteemed guest column path, Czech Republic tops the explode into new dimensions and collating the trends, challenges and list of the most preferred. Be it new challenges to survival. Now is opportunities in the aviation sector older architecture, untouched the time for the airlines to adapt in India. destinations, cultural marvels, to the trends, digitise and reassess this small landlocked country is their competitive positions. Indeed, The record number of visitors to a charming step back into a fairy whether carriers have something to WTM London – surpassing 2014’s tale world of Europe. TravelScapes boast off in the upcoming months figure of 32,462 – was fuelled by offers an insight into the best places and years will depend upon how a massive 39 per cent increase in to visit in the Czech Republic. We seriously they take today the need the key benchmark of exhibitor also take you on a thrilling trip to Varun Malhotra to revamp their operations and invitee visitors this year. In total, the the land of diversity, Uttar Pradesh, Publisher & CEO respond to uncertain competitive event this year experienced almost where you can experience both the trends. Identifying the emerging 89,000 visits across the three quaint shades of the present and trends well in advance, the aviation days. Claiming that WTM London the regal magnificence of the past. experts speak about the changing 2018 was the most successful ever, Indian skies and global trends Simon Press, Senior Director, WTM This issue brings news and reports dominating the blues. London speaks to TravelScapes about trade, hospitality, aviation about the logistics of the event and and the latest in tourism worldwide. An ardent advocate of liberal shared his sheer happiness through We value your feedback and aviation and tourism policies, impressive figures witnessed this suggestions so please do write us on Subhash Goyal, Chairman, STIC year. We also got a chance to [email protected]. Travel Group is constantly trying interview Khalid Jasim Al Midfa, to persuade the government to Chairman of SCTDA about how Happy reading allow more International airlines Sharjah is positioning itself as to start flying to India. Since he’s a newly-emerging and budget- been an advisor to various national
PUBLISHER & CEO Varun Malhotra [email protected] ADMIN HEAD R Prem Lata DIRECTOR Pranav Khullar [email protected] EXECUTIVE-CIRCULATION Hari Puri, Raja Rari VICE PRESIDENT Shelly Chadha [email protected]
ASSOCIATE EDITOR Gagneet Kaur ASST. EDITOR Sayanti Halder Editorial & Marketing Office: Versatile Media: 207, Satya Mansion, Commercial Complex, Ranjeet REPORTER Kritika Dua Nagar, New Delhi-110008 Contact: 011 - 45530380/83 • [email protected] All information in TravelScapes is derived from sources we consider reliable. It is passed on to our AGM SALES & MARKETING (MUMBAI) Aarti Rajkhewa readers without any responsibility on our part. Opinions/views expressed by third parties in abstract or SR. MARKETING MANAGER Nidhi Hinduja interviews are not necessarily shared by us. Material appearing in the magazine cannot be reproduced in whole or in part(s) without prior permission. The publisher reserves the right to refuse, withdraw CONSULTANT Anindya Malhotra, Jitin Mann or otherwise deal with all advertisements without explanation. All advertisements must comply with the Indian Advertisement Code. The publisher will not be liable for any loss caused by any delay in ART DIRECTOR Rakesh Kumar publication, error or failure of advertisement to appear. Owned and published by: Varun Malhotra, Editor & Publisher, EB-63, Maya Enclave, Hari Nagar, New ACCOUNTS Chandan Kumar Jha, Swati Jauhari Delhi - 110064 and printed at in-house facility. CONTENTDECEMBER 2018 VOL. 6, ISSUE. 12
CENTRE STAGE pg-10 KALEIDOSCOPE OF CELEBRATION A POTPOURRI OF FIESTAS
Festivals not only mean joy and happiness but are an exuberant display of tradition, values and culture. Each country including India has its own set of celebrations and the place comes alive during that time of the year. TravelScapes exhibits a rundown of cultural festivals and other vibrant fiestas, across the globe, embodying diversity under the umbrella of togetherness
SPECIAL FEATURE 26 THE ALTIMETER OF AIR BUSINESS 2019 TO SEE SMARTER AIRPORTS AND PASSENGERS 2017 saw the world of aviation continue to unlock the many opportunities brought by digital innovation. 2018 re-envisioned the travel experience further. But what does 2019 hold for the aviation sector? Seeking predictions from the key airline representatives, we identified the top trends that will continue to dominate both the Indian and global skies GUEST COLUMN IN CONVERSATION 34 TRENDS, CHALLENGES AND 46 SCTDA eyes India for lift in OPPORTUNITIES arrivals by year-end SPOTLIGHT IN THE INDIAN AVIATION INDUSTRY INTRODUCES NEW TOURISM THEMES FOR THE An insightful read by Subhash Goyal, Chairman INDIA MARKET 22 “IDEAS ARRIVE AT WTM LONDON” - STIC Travel Group and Hony. Secretary- Khalid Jasim Al Midfa, Chairman of Sharjah 2018 MARKS THE HIGHEST ATTENDED OF THE 39 WTM Federation of Associations in Indian Tourism & Commerce and Tourism Development EVENTS Hospitality (FAITH) Authority (SCTDA) talks on authority’s marketing activities in India Simon Press, Senior Exhibition Director of WTM London shares an exclusive insight of this matchless platform for the global travel trade REGULAR UPDATES
8...... MoT TAAI SPECIAL 20...... Trade 36...... Hospitality 32 TAAI takes tourism beyond boundar- 48...... Outbound ies 54...... Aviation 65th Convention sets the wheels in motion for Yunnan 58...... On the Move province
6 travelscapesonline.com DECEMBER 2018 UPDATE HOSPITALITY UPDATE AVIATION 30 AccorHotels creates 50 SriLankan now flies to sensation with unveiling of HOTELMelbourne FEATURE Novotel & ibis OMR 40PASSENGERS THE WESTIN WILL HYDERABAD NOW THE FIRST COMBO PROPERTY BE ABLE TO ENJOY THE SPECIAL FOCUS MINDSPACE IN THE CITY OF CHENNAI ELEGANTCOMFORTS SOPHISTICATION OF AIRLINE’S OFFICIALLY WELCOMED THE MODERN AIRBUS A330 24 Sculpting the growth map Offering matchless stay and wellness GUESTSKuwait FROMAirways’ NOVEMBER newly revamped 12 office optionsAIRCRAFT exuding BETWEEN luxury and great in Delhi inaugurated by the Kuwaiti finesse,MELBOURNE The hotel isAND ideal COLOMBO for corporate Ambassador travellers
WHERE BUSINESS MEETS PlEASURE
36 EXOTIC INDIA SOUTH INDIA: KISSED BY THE EXOTICSKY INDIA 42South A land India’s of green diversity is distinct from what you find anywhere else in the country. UTTAR PRADESH We bring you picturesque corner of the Onenation of the that most serves sacred as a places visual ofcushion india,that UP makes possesses up for therustic harshness charm of the contemporaneouscity life. with current times
Stay at Our Attractive Hotel near the Khajuraho Temples The Radisson Hotel Khajuraho is an ideal place to stay when visiting Khajuraho, 1.5 Kms from the western group of temples a UNESCO World Heritage site and less than 2 kms from Eastern& Southern Group of Temples. Other major attractions are Panna National Park, famous for its tigers Pandav Falls, Raney falls, Kallinjer Fort. After a day of travel, schedule a pampering massage at the on-site Temple Spa.or GLOBETROTTER to play a game of chess in the recreation area. You can also soak in the sun by our scenic outdoor swimming pool or take the kids to watch a puppet show during dinner. Enjoy the Famous International Dance Festival during the evening in the last 50 ENCHANTING CZECH 42 GLOBE TROTTER week of February REPUBLIC MALDIVES: WHICH ISLAND? Hotel Amenities & Services. Additional amenities and services include: BALANCING NATURE AND • Restaurant and bar ARCHITECTUREWhat is that Maldives can offer that the • Car hire service Radisson Jass Hotel Khajuraho Everyother lane beach of czechholidays republic can’t? tells a • Concierge and currency exchange • Fitness centre By Pass Road, Khajuraho, Madhya Pradesh 471606 story of history and natural beauty • Valet parking Contact: +91 7898918433, 1-800-1800-333 • Business centre Email: [email protected] • Wireless broadband Internet access in all public areas https://www.radisson.com/khajuraho-hotel-in
TravelScapes_Feb-2017.indd 29 2/2/2017 11:55:55 AM UPDATE MoT TravelScapes
Yogendra Tripathi takes over as Secretary Tourism
here is a change of guard Tin the Ministry of Tourism as Rashmi Verma, the former Secretary, superannuated Yogendra Tripathi on November 30, 2018. She is replaced by Yogendra Tripathi who assumed office, w.e.f December 1, 2018. A Karnataka-cadre officer, Tripathi joined the Indian Administrative MoT rolls out online certification Service in 1985 and currently serves as the Chairman and Managing programme for tourist facilitators Director of Food Corporation of India (FCI).
he Former Union Tourism Secretary by payment initiation on November 19, TRashmi Verma rolled out the Incredible 2018, where any 10+2 pass out candidate India Tourist Facilitator Certification (IITFC) can enroll in the basic course comprising Programme in New Delhi recently. The Union seven modules aimed at training the Tourism Minister, K.J. Alphons, had earlier facilitators for knowledge, skills and attitude launched the IITFC on September 27, 2018 domains at a nominal charge of INR 2000. on the occasion of National Tourism Awards Successful completion of this programme function and World Tourism Day. With its would enable the learner to become a roll out, the participants will now be able Certified Tourist Facilitator of Ministry of to register for this programme through an Tourism, Government of India. A refresher online digital platform. IITFC will enable course is also proposed for launch in due Indian citizens to develop and enhance the time for those already in the field seeking at skills associated with tourism, where one an advanced level course to enhance their can incorporate knowledge about facilitating skill set. tourists across the country. During this event, the Ministry also Two important NE circuits under The certification programme comprises exchanged four MoUs with Yatra Online basic and advanced self-paced courses under ‘Adopt-a-Heritage’, ‘Apni Dharohar Swadesh Darshan launched designed in a manner that the users Apni Pehchan’ for adoption of (i) Qutub can learn at their own time, space, path Minar in New Delhi (ii) Ajanta Caves in wo important projects under Swadesh Darshan Scheme of and pace. The course kicked off with a Maharashtra (iii) Leh Palace in Jammu and TMinistry of Tourism, Government of India were inaugurated basic introductory module alongside the Kashmir and (iv) Hazara Rama Temple and at PTSO Lake in Tawang, Arunachal Pradesh recently. These registration process. This will be followed Hampi in Karnataka. projects are “Development of North East Circuits: Bhalukpong- Bomdila - Tawang Project and Nafra- Seppa- Pappu, Pasa, Pakke Valleys- Sangdupota- New Sagalee- Ziro- Yomcha Project ”. Speaking at the event, K J Alphons said that the efforts of Ministry have shown positive results and the Foreign Tourist Arunachal Pradesh Police launches Arrivals in the region have shown an upward trend over the years. The region received a total of 1.69 lakh foreign tourist visits during Northeast’s first tourist police 2017 as against 1.45 lakh in 2016 registering a growth of 16.7 per cent over 2016. The Domestic Tourist Visits reached to 95.47 he Chief Minister of Arunachal Pradesh, of tourists with police is positive. Due to lakhs in the year 2017 against 77.71 lakhs registering impressive TPema Khandu recently launched various reasons, Tourists are reluctant to double digit growth of 22.8 per cent over 2016. The tourism Northeast’s First Tourist Police in the approach local police unless compelled by Minister added that the increased number of tourists in turn has presence of key Government functionaries the circumstances. created better employment opportunities for the local population including the Director General of Police “Safety is a key aspect for any tourist in the region. (DGP), SBK Singh. Also on the occasion visiting a destination. The launch of Tourist The project Development of Bhalukpong- Bomdila - Tawang was Tourist Police’s mobile app - Arunachal Police in the state is one of the initiatives sanctioned by the Ministry of Tourism in March 2015 for INR 49.77 Suraksha, a brainchild of Singh was that Arunachal Pradesh Police has taken crores. Under this project, the Ministry has developed facilities launched. to address the perception and concern of such as accommodation, cafeteria, wayside amenities, last mile The initiative is being launched in seven tourists regarding safety. The initiative is connectivity, pathways, toilets, multipurpose hall at Jang, Sorang districts of the state, viz. Tawang, Itanagar, being launched in seven districts of the Monastery, Lumpo, Zemithang, Bumla Pass, Gritsang TSO Lake, Ziro, Pasighat, Tezu, Namsai, and Changlang. state that includes Tawang, Itanagar, Ziro, PTSO Lake, Thingbu and Grenkha Hot Spring, Lumla, Sela Lake. Each of the districts has been provided Pasighat, Tezu, Namsai and Changlang. Swadesh Darshan scheme is one of the flagship schemes of with Scorpio vehicles fitted with wireless Each of the districts has been provided with the Ministry of tourism for development of thematic circuits in communication equipment and manned by vehicles fitted with wireless communication the country in a planned and prioritised manner. The scheme specially trained personnel to respond to the equipment and manned by specially was launched in 2014 to 2015 and as on date the Ministry has needs of tourists. trained personnel to respond to the sanctioned 73 projects worth projects for INR 5873.99 crore to The main focus of the initiative is to needs of any tourist in distress,” said SBK 30 states and UTs. Around 30 projects and its major components select and train manpower for this purpose, Singh, Director General of Police (DGP), are expected to be completed this year. Six projects have been which will ensure that the interaction Arunachal Pradesh. inaugurated as on date under the scheme.
8 travelscapesonline.com DECEMBER 2018 TravelScapes MoT UPDATE 7th International Tourism Mart records total 53 foreign delegates
aptan Singh Solanki, Governor a vision of transforming the state into a Kof Tripura inaugurated the 7th model state in the span of next three years. ‘International Tourism Mart for the North- He added that robust development of East States’ in the presence of Minister tourism sector is one of the most significant of State (I/C) for Tourism KJ Alphons components towards the development and the Chief Minister of Tripura Biplab of the state. In his address, Alphons Kumar Deb in Agartala, Tripura. Minister emphasised on the overall promotion Tourist facilitation and information for Tourism of Tripura Pranjit Singha of tourism in the North Eastern states Roy, Former Secretary, MoT Tourism and said that the government of India counter inaugurated at IGI Airport Rashmi Verma, Director General (Tourism) has started many new programmes and .J. Alphons, Union Minister for Tourism inaugurated the Satyajeet Rajan and other dignitaries from schemes for the development of tourism in KTourist Facilitation and Information Counter at Indira Gandhi Central Ministries and North Eastern states North Eastern states. The tourism sector International Airport New Delhi recently. The facilitation counter were present. The Ministry of Tourism, has reached a new height during the last is located at the T3 terminal arrival gates of the IGI Airport. The Government of India has organised the four years. Tourism Ministry is also starting Facilitation Counters in Mumbai, mart in association with the department A total of 53 foreign delegates from 18 Chennai, Kolkata, Gaya and Varanasi. of tourism, Government of Tripura and the countries namely Australia, Canada, China, The minister said that this shall be of great help to the tourists North Eastern states. France, Indonesia, Japan, Kenya, Malaysia, visiting the country. He added that the counter shall cater to non- Delivering inaugural address, Solanki Myanmar, Netherlands, New Zealand, English speaking tourists also as the counter will also be connected to dwelt upon many new initiatives taken by Russia, South Africa, South Korea, Spain, the 24x7 Helpline – ‘1363’ of the Tourism Ministry where the tourists the Government of India for the promotion Thailand, UAE and USA participated in can speak directly with the foreign language agents and get guidance of tourism in recent years. He said that the mart. These include tour operators and in French, German, Italian, French, Portuguese, Russian, Japanese, development of the tourism sector helps in travel agents and media representatives, Korean, Chinese and Arabic. generating meaningful employment and means journalists, travel writers and bloggers. The Tourist Facilitation Counter will be manned by two staff and a of income generation for a large number of Besides the foreign delegates, 26 domestic supervisor to answer the queries of the tourists and also guide them people, especially the youth of the state. tour operators from other parts of the with information. The Counter is also stocked with sufficient high While Deb in his speech said that the country and 78 sellers from the North quality tourist literature and brochures to be provided to the tourists. state government of Tripura has outlined Eastern states also participated.
DECEMBER 2018 travelscapesonline.com 9 CENTRE STAGE TravelScapes
KALEIDOSCOPE OF CELEBRATION A POTPOURRI OF FIESTAS Festivals not only mean joy and happiness but are an exuberant display of tradition, values and culture. Each country including India has its own set of celebrations and the place comes alive during that time of the year. TravelScapes exhibits a rundown of cultural festivals and other vibrant fiestas, across the globe, embodying diversity under the umbrella of togetherness
By Sayanti Halder & Kritika Dua
10 travelscapesonline.com DECEMBER 2018 TravelScapes CENTRE STAGE
ANTARVEDI FAIR (FEBRUARY): ANDHRA PRADESH The Lakshmi Narasimha Swamy Kalyanam, Located in the southern peninsula a festival held in Antarvedi, is attended by of India, Andhra Pradesh thousands of pilgrims, every year. A fair is offers a mesmerising blend also held where visitors alter their whole of cosmopolitan culture and year’s worries into contentment. well-preserved ancient tradition. Therefore, festivals of various UGADI (APRIL): communities, cultures and origins Ugadi is the New Year for the people are celebrated here. of Andhra Pradesh. On Ugadi, people decorate their houses with fresh mango leaves and prepare the ceremonial ‘Ugadi Pachchadi’ dish.
ATLA TADDE (SEPTEMBER TO OCTOBER): This is a traditional festival celebrated on the third day of Krishna Paksha of Aashvijam, by married Hindu women. Young, unmarried girls spend the day singing traditional songs and making local treats.
NAGULA CHAVITHI (DECEMBER): Nagula Chavithi or ‘Festival of Snakes’ is celebrated on the fourth day after Deepavali in Andhra Pradesh. On this day, women and children feed milk to the snakes on the hills that attract many tourists.
KONARK DANCE FESTIVAL (JANUARY): ODISHA Celebrated to mark the victory of peace over war. To pay tribute to the Rooted in its age-old heritage, all festivals martyrs of Mauryan dynasty various Martial art acts are performed on the in Odisha are celebrated with abundant outskirts of Bhubaneswar at Dhauli Shanti Stupa. The vibrant and brave passion and enthusiasm. Being a land of performances of martial arts not only attract the people of Orissa but from various religions and tribe, one would find all over the world. numerous festivals being celebrated by the people throughout the year. MAHABISUVA SANKRANTI (APRIL): Mahabisuva Sankranti is celebrated to mark the New Year as per the Odia Calendar. Also known as Pana Sankranti, this festival is very auspicious for farming and agricultural activities in Odisha. On this day, special offerings are made to Lord Vishnu, Lord Shiva and Hanuman.
RATHA-YATRA (JULY): Also known as ‘Car Festival’, it is dedicated to Lord Jagannath. The Rath or Chariot Yatra on this festival represents the journey of Lord Krishna from Gokul to Mathura and huge deities of Krishna, Balaram and Subhadra are taken for a religious yatra on the chariots to the summer temple for a week.
KALINGA MAHOTSAV (DECEMBER): Dedicated purely to the beauty of Konark Sun Temple and the elegance of Odissi dance, this festival is beyond religions and customs, speaking of the rich culture. The festival is celebrated to pay tribute to the ancient beauty of the Konark Temple.
DECEMBER 2018 travelscapesonline.com 11 CENTRE STAGE TravelScapes
MAHARASHTRA Known for its vivid energy and heartfelt warmth, Maharashtra is a state to look forward to for every celebration. With all its colourful customs, rituals and traditions, each festival is a true reflection of Maharashtrian culture.
SARANGKHEDA CHETAK FESTIVAL (DECEMBER TO JANUARY): For more than 300 years, Sarangkheda, a village of Maharashtra, has been hosting Chetak Festival, a celebration of the finest equestrian breeds. A festival that lasts for a month, it is a rare sight to witness over 2000 majestic horses in a single location.
ELLORA FESTIVAL (JANUARY): Ellora festival is the celebration of culture, classical music and dance, organised on KERALA ADOOR GAJAMELA (JANUARY TO the backdrop of the majestic and UNESCO-certified Ellora caves. The performances FEBRUARY): The festival season, the pride and at this grand event celebrates the grandeur of Indian art and cultural forms. joy of the southernmost state Lovers of the mighty pachyderm will get to of India, Kerala, is epitomised feast their eyes with the magnificent creatures NARALI PURNIMA (JULY OR AUGUST): by the ferocious beats of the at the heart of Kerala. The Adoor Gajamela ‘Naral’ means ‘coconut’ and ‘Pournmia’ is the full-moon day when offerings of chenda (drums) emanating forms the cornerstone of the ten-day annual coconuts are made to the sea-god on this day. In the month of Shravan, it marks the across the landscape. Known for celebration held at the Parthasarathy Temple end of the monsoon and beginning of new fishing season. its diverse landscapes and water in Adoor. Giant crowds witness the nine bodies along with its rich culture, mighty tuskers being paraded, adorned with a traditions and heritage, ‘God’s GOKUL ASHTAMI (AUGUST OR SEPTEMBER): plethora of decorations. Own Country’ attracts a lot of Gokul Ashtami or Janmashtami celebrates the birth of Lord Krishna and pulls tourists for festivals. massive crowd across the world. ‘Krishna-janma’ is celebrated at midnight at THRISSUR POORAM (MAY): temples and people throng in great numbers to see these human pyramids and their One of the biggest temple festivals in Kerala, attempts at breaking the pot of butter. Thrissur Pooram signifies the gathering of all gods to meet the Lord Vadakumnathan (Shiva). The 800-year-old festival showcases traditional folk dances and arts of Kerala. Locals decorate the performer with paints, mask and colour.
SNAKE BOAT RACES (AUGUST) The snaked shaped boat racing in the backwaters offers enthralling, colourful, enthusiastic boat race showcasing exemplary team spirit and synchronisation. Some of the popular boat races are Champakulam Moolam boat race, Nehru Trophy boat race and Vallam Kali boat race.
JORETHANG MAGHEY MELA SAKEWA (APRIL): SIKKIM (JANUARY): Sakewa, also known as Bhumi/ Vivid colours, joyful faces and One of the biggest celebrations of Chandi Puja, is celebrated with great warm friendliness, Sikkim and this festival is in South Sikkim, dedication by all the Kirat Khambu its culture is known for all the which lies on the banks of river Rai community. The land worshipping best of building one’s happiness Rangit. The main activities during ceremony is celebrated all over Sikkim quotient. Being a state with this mela are sale and exhibition of when cranes migrate to the Northern multifarious communities, the local handicrafts and handlooms, Hemisphere that indicates sowing festivals of Sikkim are celebrated floriculture and horticulture season of cucumber, pumpkin and with glory and minimalism. products. The festival carries on for other kharif crops. The festival begins almost a week filled with cultural with Shakrti Puja at Mangkhim programmes and competitions in (temple) performed by a Chief Priest local dance and music. (Mangpa).
SONAM LOSAR (JANUARY OR DRUKPA TSHECHI (JULY): FEBRUARY): This festival celebrates Lord Buddha’s Literally meaning ‘New Year or first preaching of the Four Noble beginning of new era’, Tamang Truths to his first five disciples at community celebrates Sonam Losar Saranath. The festival is held on the on the first day of the new moon or fourth day of the sixth month of the in other words the very next day after Tibetan lunar calendar. Prayers are the no-moon day of the month of conducted in the main monastery, Magh. This year it is 2848th year of which pulls travellers across the Tamang’s New Year celebration. world.
12 travelscapesonline.com DECEMBER 2018
CENTRE STAGE TravelScapes
MANIPUR YAOSHANG OR HOLI (FEBRUARY OR MARCH): From the full moon day of Phalguna month, the celebration of Yaoshang Manipur, a happy land of many vibrant festivals, showcases the or Holi starts in Manipur, for five days. This is one of the major Manipur spirit, rich culture and togetherness festivals as well as the North-East as the vivid colours brighten up the of the people of Manipur. Hardly a state’s vibrancy. month passes by without a joyous festival in this hilly town that CHEIRAOBA FESTIVAL (MARCH TO APRIL): displays the true spirit of Manipur. Cheiraoba is celebrated on the first day of Sajibu month. Also known as Spring Festival in Manipur, people on this day dress up in traditional outfits and worship regional goddess Sanamahi by climbing up the Cheiraoching hilltop, located in Imphal.
LAI HARAOBA (APRIL OR MAY): Worship of local gods and goddesses, Lai Haraoba is among the widely celebrated festivals in Manipur. Here people also worship their ancestors with great devotion. Literally translating to ‘festivity of Gods’, this festival is rejoiced by worshipping local deities like Sanamahi, NongpokNingthou and Leimarel.
CHAVANG-KUT OR KUT FESTIVAL (NOVEMBER): Kut, celebrated by Kuki-Chin-Mizo tribe, that has gradually evolved as a celebration for peace, harmony, communal ties and friendship. Also known as Chavang-Kut or Khodou, this festival is meant to celebrate the generous food stock of the year.
LOHRI (JANUARY): PUNJAB The sacred fire of Lohri is lit with sesame Punjab is known for the exuberant spirit and grand lifestyle. Blessed seeds, jaggery and things that provide with the best of natural resources, warmth to human body are offered to the Punjab represents opulence fire and the loud and exuberant folk music and prosperity in its best form. and dance of the people fill the air with Festivals of Punjab are the best festive spirit. time to experience the vibrancy of the state’s culture. HOLA MOHALLA (MARCH): A day after Holi, Hola Mohalla is celebrated in Anandpur Sahib and Kiratpur Sahib in Punjab, commemorating the day when Khalsa Panth was incepted by Guru Gobind Singh. All the Gurudwaras are decorated; CARNIVAL (MARCH): kirtan, path and langar are arranged. GOA Goa’s most renowned festival, Carnival has Festivals are an integral part BAISAKHI (APRIL): of the Goan way of life. Every been celebrated since the 18th century. Baisakhi festival of Punjab commemorates little hamlet has some temple or Meant to be a merrymaking carrousel just the occupational capacities through festival. church having a special annual before the 40 days of Lent, huge parades It is a flamboyant jubilation that celebrates festival or feast. An outstanding through the cities are organised with floats. the occasion of harvesting the first crop. The aspect of life in Goa is its entire state rejoices the fruits of the labour unbroken tradition of harmony. SHIGMO OR SHISHIROTSAVA they have put in all through the winter. (MARCH): As winter gives way to spring, Goa celebrates TEEYAN (JULY OR AUGUST): the new season with the Shigmo Festival Punjab’s women’s dance festival, Teeyan is a that brings out a riot of colour and costumes. festival celebrated to welcome the arrival of Shigmo is a social festival with a religious monsoon. Young Indian women wear shiny core filled with colour and music. and colourful clothes, perform folk dance and ride in swings tied to trees. LAIRAI ZATRA (MAY): Beyond the coastal Goa, there is a Zatra (temple feast and procession) among the Goan Hindu community. The small town of Shirgao at east of Mapusa, comes alive as thousands of devotees of Lairai gather for entire day ritual.
TRIPURARI PURNIMA (NOVEMBER): The traditional boat festival, celebrated at Sanquelim, takes place to mark the end of the Diwali festival season. It takes the form of an unusual competition, drawing tourists.
14 travelscapesonline.com DECEMBER 2018
CENTRE STAGE TravelScapes
GREAT BRITAIN CELTIC CONNECTIONS (JANUARY TO FEBRUARY): Great Britain indeed packs great charms into its shores with the Glasgow’s annual folk, roots and world castles, cathedrals, villages as well music festival celebrates Celtic music and its as picturesque landscapes and cultural connections world-over. It features history galore. Festivals in Great over 2,000 artists and 300 events across 20 Britain celebrate everything from venues: concerts, ceilidhs and art exhibitions. music to poetry and Vikings. JORVIK VIKING FESTIVAL (FEBRUARY): Viking lovers from all over the world gather for this festival in York. Battle re-enactments, combat performances, guided walks and family-friendly events attract visitors. GERMANY THE INTERNATIONAL DANUBE DARK SKIES FESTIVAL (FEBRUARY FESTIVAL (JULY): Germany is a land of feasts, treats TO MARCH): and celebrations, widely famous It puts the spotlight on a different theme Visitors can take pleasure in various activities for its scenery, unique culture, each time. Diverse cultures and lifestyles including stargazing, night zips, wildlife and big-city charms, romantic palaces join together for the festival to celebrate the ghost walks, starlight runs and bike rides at and quaint towns. There’s no international Danube partnership. Dark Skies Festival. better time to immerse in its culture than during the revered FESTIVAL-MEDIAVAL (SEPTEMBER): BRIGHTON FRINGE FESTIVAL German festivals. Interestingly, Europe’s largest medieval music festival there are over 10,000 festivals (MAY TO JUNE): has mock battles, archery, birds of prey celebrating culture, music, film, It is an open-access arts festival, a fringe beer and more across Germany. and more. Stay in a tent and enjoy the celebration of all things creative comprising modern interpretations of medieval rock, hundreds of events across an eclectic range contemporary folk, pagan folk and metal. of art forms. OKTOBERFEST (SEPTEMBER TO OCTOBER): For its sheer size, nothing can top the Oktoberfest or Wiesn in Munich, the world’s biggest beer festival with over over 30 beer and food tents. Besides, beer visitors can savour the traditional Bavarian food and watch oompah bands perform.
KARNEVAL (NOVEMBER): It is a German carnival with public celebration of parades, costumes and performances. Its arrival is marked by huge street parades, parties and costume balls. Credits: VisitBritain (www.visitbritain.com/in)
SAPPORO SNOW FESTIVAL (FEBRUARY): AOMORI NEBUTA FESTIVAL (AUGUST): JAPAN It is a snow spectacle with around 400 snow and Giant three-dimensional floats Nebuta parading The ‘Land of the Rising Sun’, Japan, elegant yet eclectic, is known for its sushi, sake, kimonos ice statues. Participate in a ski and snowboard jump through Aomori City light up the night along with and bullet train. The country with lesser-known contest or gaze at the building-sized sculptures fireworks. Nebuta are made by a team of artists who wonders has kept the traditions alive in its illuminating during light shows. take a year to design and construct these floats. modernity. The Japanese word for festivals is ‘matsuri’, which is deeply rooted in its culture. CHERRY BLOSSOM FESTIVAL (APRIL): AWA ODORI FESTIVAL (AUGUST): It can be defined as impressive and picturesque. It is the largest traditional dance festival in Japan Hirosaki Castle among the blooming cherry trees is a where everyone, be it men, women or children sight to remember. Take serene walks or click selfies dance on almost all the streets in Tokushima City. next to cherry trees. The cherry blossoms appear Locals are usually seen wearing summer cotton only for a few weeks so locals and tourists enjoy the kimonos and straw hats and one is free to join the splendid show for as long as they can. celebration.
16 travelscapesonline.com DECEMBER 2018
CENTRE STAGE TravelScapes
KOREA The ‘Country of the Han’, Korea is brimmed with culture, history and tradition. Korean Culture has survived for 5,000 years and its festivals make for a rewarding and dynamic experience. Sample a variety of traditional teas of Hadong at Hadong Wild Tea Cultural Festival and gaze at the fireflies lighting up the night sky at Muju Firefly Festival.
MACAO MACAO ARTS FESTIVAL (APRIL TO MAY): Macao boasts of a unique festive culture, including A festival with theatre, dance, music, circus, traditional Chinese multimedia and visual arts under its umbrella. celebrations, host of cultural Its highlights include Cantonese Opera, Western and food festivals as well classical, Chinese music and Macanese drama. as important Western festivals and many large- MACAO INTERNATIONAL DRAGON scale international events BOAT RACES (JUNE): attracting eyeballs. GAYA CULTURAL FESTIVAL ANDONG INTERNATIONAL MASK The festival originally commemorated the (APRIL): DANCE FESTIVAL (SEPTEMBER ancient patriotic Chinese poet Qu Yuan but The festival is celebrated to preserve TO OCTOBER): now the celebrations revolve around dragon the Gaya culture as one of world Various traditional Mask dances boat races on Nam Van Lake. cultural heritages and is held in including Kwanno, Songpa Sandae, its birthplace Gimhae. Enjoy the Kangrung and Unyul are performed on MACAO FOOD FESTIVAL (NOVEMBER): tug-of-war game, procession parade the beats of traditional Korean music With global delicacies and over 150 food and martial arts performances on with many international groups joining stalls, the festival has a specific country as horseback. in the celebrations. its inspiration every year. It features Chinese Food Street, Asian Food Street, European Food GANGNEUNG DANOJE FESTIVAL GIMJE HORIZON FESTIVAL Street, Dessert Street and more. (JUNE): (OCTOBER): The festival serves to preserve Joseon A celebration of Korea’s farming MACAO INTERNATIONAL PARADE Dynasty’s folk culture. Indulge in culture with various traditional (DECEMBER): watching a traditional wedding performances. Visitors can The parade lets local art groups express their ceremony, making surichui rice cake, catch grasshoppers, harvest rice, creative side and participants too showcase washing one’s hair in iris-infused water manoeuvre a cart and engage in their talent. Local artists lead residents and and drinking alcoholic beverages offered other exciting agricultural-related tourists on an adventure trip through the lively to the gods. activities. streets of Macao.
PERU The South American country is synonymous with long treks, Inca history and an extraordinary culture. Peru is full of vibrant festivals, rituals and ways of life from traditional style of dressing to folk art expressions and belief systems.
FIESTA DE LA CANDELARIA on Easter Monday. (FEBRUARY): A show of indigenous and Catholic INTI RAYMI (JUNE): traditions, participants dressed Inti Raymi or the ancient Inca in elaborate costumes engage in Festival of the Sun is among the enlivening performances. With music traditional Peruvian festivals. It stages and dance, the festival celebrates the the worshipping of Inca Culture’s patron saint of of Puno Virgin town. Sun god, 750 actors participate portraying their ancestors with SEÑOR DE LOS TEMBLORES fervour. PROCESSION (APRIL): Señor de los Temblores aka Lord of the MISTURA FOOD FESTIVAL Earthquakes is the patron saint of Cusco (SEPTEMBER): and the celebratory highlight of this ‘holy Explore Peru’s scrumptious local cuisine week’. During an earthquake in 1650, at Mistura Food Festival. Various chefs, a canvas image of Christ miraculously restaurateurs, producers, farmers, wine stopped it. Since then, this statue is makers, pisco makers and more come paraded for six hours throughout the city together for the celebration.
18 travelscapesonline.com DECEMBER 2018 TravelScapes CENTRE STAGE
SOUTH AFRICA CAPE TOWN MINSTREL CARNIVAL (JANUARY): The diverse and distinct land of South Africa The popular festival with a distinct Cape flavour has nine regions with brings the Mother City alive to celebrate New each having unique Year in a raucous carnival with musicians, characteristics. The singers and dancers creating magic with their best way to experience performances. its authentic flavours is through its festivals and JOHANNESBURG INTERNATIONAL offerings reflecting the MOZART FESTIVAL (JANUARY TO culture, food and interests of South Africa. FEBRUARY): It unites music lovers of all ages, languages and cultures in a dynamic gala. Those with a penchant for classical music and culture will enjoy a week of concerts and cultural events. TAIWAN PINGXI SKY LANTERN FESTIVAL (FEBRUARY): The island nation AFRIKABURN (APRIL TO MAY): Taiwan or Formosa can The streets and temples of Taiwan are decorated A freedom-of-expression festival, sans be subsumed into varied with colourful lanterns concluding the Lunar New commercial exchange, building a temporary landscapes and spirited Year season. Earlier made of paper and bamboo, the community though collaborative arts projects. traditions. Modern lanterns have grown bigger and better, overtime. Its aim is real social interaction and practicing Taiwanese culture blends total self-reliance. Chinese, Austronesian, BAO SHENG CULTURAL FESTIVAL (APRIL): Japanese and Western The Bao’an Temple in Taipei holds a series of folk influences. Festivals FRANSCHHOEK UNCORKED (SEPTEMBER): array performances, fire walking ritual, religious have played a major role A multi-faceted celebration of wines from highly in Taiwanese society parade and lighting the firecrackers on the day esteemed to small wineries. A showcase of new since a long time and in before Emperor Bao Sheng’s (Medicine God) vintages and releases wherein visitors can enjoy recent years it has also birthday. cellar and vineyard tours, barrel-tastings, food been attracting tourist and wine pairings, live performances. attention. JINSHAN FIRE FISHING FESTIVAL (MAY TO JULY): It was started to bring the dying art of fire fishing in the limelight. At night, a group of Taiwan fishermen sail off the northeast coast and light a fire on the bamboo stick’s end using chemicals and catch the fish.
TAICHUNG WORLD FLORA EXPOSITION (NOVEMBER TO APRIL) It is a beautiful display of hard work of Taiwan’s farmers and thoughtfulness of architects. Through its exquisite designs, visitors can admire a visual feast of nature.
CHIANG RAI FLOWER FESTIVAL AND MUSIC IN THE PARK THAILAND (DECEMBER TO JANUARY): Get seeped in Thailand’s sacred A spread of enchanting tulip and lilies is a sight to behold among the shrines, take a stroll around its famed blooming cold-climate flowers. The festival is held at the Suan Tung and beaches, experience wilderness in the tropical forests or gaze at the awe- Khom (garden of traditional flags and lanterns). What was once a prison is inspiring palaces. This country has so now a beautiful park where stunning blooms are cultivated. much to offer and its cultural festivals are always a pleasant experience. SONGKRANPHRAPRADEANG, SAMUTPRAKAN (APRIL): A mélange of fun and traditions, the festival features a floral procession and a parade of the local Mon people in their vibrant traditional garbs. Tourists can take part in the water parties that break out in the streets of Thailand’s towns and villages.
BANGKOK’S INTERNATIONAL FESTIVAL OF DANCE AND MUSIC (SEPTEMBER TO OCTOBER): A cultural festival that suggests opera plays, dance and music inviting over a thousand artiste from all over the world. Spectacular performances of the leading bands enchant the city and the country. A time to celebrate, cherish and share.
LOIKRATHONG (NOVEMBER): Hundreds of candle lights are reflected on the calm river on the Festival of Light. People silently pray and then slowly push their boats made from banana trunks with candles atop to float down the waters.
DECEMBER 2018 travelscapesonline.com 19 UPDATE TRADE TravelScapes
India tops Travelport’s global ranking Genting Cruises appoints two of digital travellers new PSAs in India ravellers in India are increasingly using Home or Amazon Alexa. Almost two-thirds ong Kong-based Genting Cruise Lines has recently appointed Tdigital technology and platforms such of travellers indicate that they would prefer Htwo Preferred Sales Agents (PSAs) in India. Travstarz Global as voice search, digital payments, e-tickets, to check into a hotel via an app rather than Group, a multi-award winning outbound DMC and Travel Boutique social media and more to plan, manage at a reception desk. 84 per cent of travellers Online (TBO) Group, India’s leading B2B travel portal have been and enhance their travel experiences. For are open to offering their biometrics to chosen for this role. With this appointment, both the brands have the second consecutive year, India is being reduce waiting in security lines. entered the cruise market and now cover the travel products under ranked as number one on Travelport’s 2018 Travelport Managing Director for Asia fast-growing portfolios. Global Digital Traveler League Table. Pacific, Middle East and Africa, Mark “Travstarz is one of the fastest growing B2B company in India These are among results from the Meehan said, “India, as an emerging nation, and we are very glad to have them onboard with us. We are sure Travelport 2018 Global Digital Traveler is moving forward with a strong momentum that with their dedicated approach and a strong top leadership, Survey of over 16,000 travellers from 25 of digital transformation across businesses this partnership will prove mutually beneficial for us. We assure countries which include other key insights and consumers alike. Irrespective of the age our full support to Travstarz team and wish them luck in this new for the India market. group, consumers want the convenience of endeavour,” shared Naresh Rawal, VP-Sales, Genting Cruise Lines. Mobile remains crucial but travellers mobility and technology on their finger-tips The official PSAs for the Genting Cruise Lines till date include want a consolidated experience. Seven for all their travel-related requirements. Thomas Cook, Ark Travels, Guideline Travels, SOTC, Cox & Kings, in ten of leisure travellers say they will The growing proliferation of internet and DPauls Travels & Tours, CruiseBay, Bengaluru based Travel Tours, ‘feel lost’ without their smartphone. Over smartphones in India will further strengthen Travstarz Global and TBO. With this addition, Genting now has 13 two-thirds of them are reliant on their this trend. We, at Travelport will continue PSAs for Dream Cruises and 12 for Star Cruises. smartphone during their whole travel to innovate, inspire and experiment with experience. Additionally, new technologies ways to use new technologies to enable the continue to grow in prominence. 69 per industry to ride this trend and enhance the cent are using voice search to research their experience of selling, buying and managing Cruise tourism to double travel using tools such as Apple Siri, Google travel continually better.” outbound travel by 2020 ruise tourism is expected to expand in the country and as many Cas three lakh Indians may go on an international cruise vacation by 2020, says a leading industry player. India as a source market is SIGTOA wins Emirates Cricket Trade estimated to be around 1.70 lakh guests currently for cruise tourism, against China’s 2.7 million. Tournament Quoting a World Tourism Organisation (UNWTO) report, a senior official of the India representative of the Royal Caribbean Cruises, outh India Global Tour Operators of other companies. The first match of the TIRUN, said outbound travel from the country will hit 50 million SAssociation (SIGTOA) recently won series was on November 17, SIGTOA entered by 2020, making it one of the world’s fastest-growing outbound the friendly cricket tournament organised the top 18. It was followed by another match markets. “So we are looking at almost three lakh Indians to take an by Emirates Airline titled ‘Emirates Cricket that was held on November 18 and they international cruise vacation by 2020,” said Varun Chadha, Chief Trade Tournament 2018’. It brought together secured a position in top eight. Semi-finals Operating Officer at TIRUN. the country’s renowned names from the was on November 24 in which SIGTOA He further said like China, India has huge potential and it gets travel trade fraternity on a platform and was played against the Mumbai-based team Lax exciting when we open up our shores. China grew from four lakh to 2.7 held at Islam Gymkhana, Mumbai. From Rangers wherein they scored 260 runs in million in just under a decade. “India has similar potential, if not more travel-trade 32 teams competed with each 10 overs while the Lax Rangers team was all and the government is keen on the cruising sector,” he said, adding it is other at this event. The event’s aim was to out on 60. The much-awaited final was on imperative for us to catch this cycle over the next two to three years as engage and strengthen the relationship with November 25 between SIGTOA and Aquasun deployment is usually planned a couple of years in advance. the travel trade. The League matches were Holidays in which the former won by a big Tirun Travel Marketing is the India representative for Royal held on November 17 and 18 and the semi- margin scoring 197 in 10 overs while latter Caribbean Cruises with a portfolio of three of its cruise brands final and final matches were on November was all out on 69. SIGTOA won several including Royal Caribbean International, Celebrity Cruises and 24 and 25, respectively. awards including ‘Caption Cool’ that was Azamara Club Cruises. The government is planning to link Mumbai The participating teams included SOTC, given to Pushpinder Singh and ‘Man of the with other prominent locations across the country, besides South Kesari Tours, Veena World, Akquasun Group, Match’ was given to Kanwar Deep Singh. East Asia and has asked private operators to come forward and take Travel Boutique Online Group, Akbar Travels, Karan Jyot Singh was honoured with ‘Most the benefit of the booming cruise industry. Creative Travel, Dnata Travels and a host Stylish Batsman’ and ‘Man of the Series’.
20 travelscapesonline.com DECEMBER 2018 TravelScapes TRADE UPDATE Adventure & Travel Show India 2019 aims to spike adrenaline of the Indian travel trade n today’s challenging business environment, the marketing spend becomes Itaxing every day and that is where high-quality events are emerging with newer avenues for growth. In established economics, exhibitions are a vital part of product marketing along with direct selling, advertising, direct mail and the internet. Rated as India’s biggest international adventure and travel exhibition, which is dedicated to delivering a live sales and marketing platform for the adventure and travel industry, the Adventure & Travel Show India will serve an influential platform for companies, professionals and industry experts, this year. An international exhibition on the adventure and travel industry named, ‘Adventure & Travel Show India 2019’ (ATSI) would be hosted on January 5 and 6, 2019 at Jawaharlal Nehru Stadium, New Delhi. ATSI is India’s first international adventure and travel exhibition that is dedicated to delivering a live sales and marketing platform for the adventure and professionals and industry experts to come together, share information and build travel industry. long-lasting networking. In new emerging markets, this show is aiming to provide Adventure & Travel Show India 2019 will feature over 200 exhibitors from a dais for commercial development to get face-to-face with the biggest collection of around the world, demonstrating the latest in adventure and travel industry. It will adventure and travel industry experts and sellers, under one roof. This year, ATSI provide an unrivalled opportunity for visitors to seek and ask questions related strives to foster a healthy environment for Business-to-Consumer and Business- to the latest products as well as serve an influential platform for companies, to-Business organisations, all across the globe. Providing a unique opportunity for adventure and travel meeting the trade, ATSI 2019 will serve as a major stimulus for industrial and commercial development of this growing segment of tourism, called ‘adventure’. The exhibitor’s collection would include adventure sports companies, adventure sports gears and accessories, adventure outdoor products, adventure automobile and accessories, national and international tourism boards, airlines (both domestic and international), online travel portals, adventure and wildlife tourism camps and resorts, amusement parks, expedition travel services, adventure equipment’s sales and rentals, technical gadgets and gear, to name a few. With so much and more, Adventure & Travel Show India 2019 aims to bring forward the latest solutions and most comprehensive knowledge to the industry.
DECEMBER 2018 travelscapesonline.com 21 SPOTLIGHT TravelScapes “IDEAS ARRIVE AT WTM LONDON” 2018 MARKS THE HIGHEST ATTENDED OF THE 39 WTM EVENTS World Travel Market (WTM) London, the leading event for the travel industry marked this year with much vehemence, once again. The dynamic leader, Simon Press, Senior Exhibition Director of WTM London shares an exclusive insight of this matchless platform for the global travel trade By Sayanti Halder
How did the WTM London 2018 conclude? When it comes to outbound, travellers from What was the major takeaway from this year’s Malaysia, Indonesia and China are expected to exhibition? contribute a combined 17 per cent of the total global WTM London 2018 was a fantastic event and the spends by 2020. In 2017, travellers from the Middle most successful one ever. WTM London is the event East accounted for more than 60 per cent of the where ideas arrive and this was proved with a record majority of global outbound spend at USD 62.2 number of exhibitor invitees in attendance making billion. China was also a highlight at this year’s WTM it among the highest attended events. WTM London London. According to Euromonitor International, 2018 was overhauled to have a greater regional focus China will overtake France as the world’s largest with the introduction of regional ‘Inspiration Zones’. tourist destination by 2030. Furthermore, the growing The increase in participants shows this strategy was number of flight to Greece means that the country is a great success with the increase in content available expanding its tourism at the ‘shoulder’ months at the at the event, further improving ideas creation at the beginning and end of the summer season with a new event and around the travel and tourism industry. range of soft adventure options.
What was the average number of exhibitors Any new segment of tourism that deserves a that participated this year? Apart from the 211 mention, this year? pre-selected buyers, what was the additional We recognise the tours and activities market’s huge number of footfall that WTM London 2018 potential and rapid growth and welcomed big names witnessed? in the sector such as Merlin Entertainments, City WTM London 2018 and its co-located sister event, Sightseeing, Leisure Pass Group, Cirque du Soleil and Travel Forward, experienced a massive six per cent Big Bus. A study by travel industry research specialist increase in visitors to 32,700 fuelled by an increase Phocuswright found that the tours and activities sector Simon Press in senior travel and tourism industry professionals reached USD 135 billion globally in 2016, accounting attending the event. Furthermore, members of the for 10 per cent of global travel revenue – more than focus on the geographic regions of the exhibition floor international media increased by one per cent to rail, car rental or cruise. with the Inspiration Zones, the inaugural International 2,700 and overall participant numbers increased to And last but not least, is how the adventure is Travel & Tourism Awards, Travel Forward, the new 51,409, making it one of the highest attended of the 39 changing according to the Adventure Travel Trade technology event co-located with WTM London and WTM London’s that have taken place since it launched Association (ATTA). Risky adrenaline activities are the new WTM Agency Pavilion, the new exhibition in 1980. favoured 45 per cent less than ‘experiencing a new space dedicated for marketing, PR, media and social The record number of visitors to WTM London, culture’ in the definition of adventure travel. Winter is media agencies to promote their services to the surpassing 2014’s figure of 32,462, was fuelled by a becoming the peak season for travellers and countries industry. massive 39 per cent increase in the key benchmark such as Greece and Croatia are encouraging visitors to of exhibitor invitee visitors. A total of 17,567 exhibitor pair a city break with a day or two’s skiing. Leading WTM for around 11 years now, what invitees attended WTM London across the three days is your insight on WTM being one of the of the event compared to 12,662 at the 2017 edition. How digitally-enhanced was WTM London important trendsetters in the travel industry? In total, WTM London experienced almost 89,000 2018 for all the attendees? WTM London has grown tremendously over the visits across the three days. The event was also visited At WTM London 2018, we offered a digital platform past four decades. 40 countries, 221 exhibitors and by 9,325 members of the prestigious WTM Buyers’ for buyers and travel professionals called ‘Exhibitor 9,000 trade visitors took part in the first ever WTM Club alongside the exhibitor invitees these visitors will Portal’. The platform enhances the WTM experience at London Olympia in 1980. 38 years later, now WTM sign deals with exhibitors worth over GBP three billion. by using My Event – a function in the portal, which London facilitates GBP 3.1 billion in industry deals and Total participant numbers increased by three per cent reaches and sources potential business partners. Our has above 5,000 exhibitors from 182 countries and from 49,685 in 2017 to 51,409 in 2018. platforms provide visitors and exhibitors with the regions and more than 51,000 participants. opportunity to engage, plan and schedule meetings To innovate, WTM London follows steps to make What were the new international markets that and select their preferred seminars and conferences sure that we are ahead of the industry. Along all stood out in this year’s event? before arriving at WTM London. We also re-launched these years, WTM London has brought the most Quite a few emerging markets stood out at this year’s a new mobile app for exhibitors, visitors and media to influential travel professionals to the show. WTM show. For instance, Djibouti, an African country, manage their time effectively. This new platform adds London is shaping the future of the travel industry and which is listed as one of the least visited countries another level to the ability to networking, meet new the launch of ‘Travel Forward’ is one example of this in the world, exhibited for the first time at WTM contacts and sign business deals. movement. Today, travellers book their trips alone and London. Djibouti had the aim to become the top list travel companies, especially travel agents, must be able destinations in Africa via WTM, this year. Jordan What more is in the pipeline to connect with to follow this change being ahead of the technology. was also highlighted as a promising destination this the global travel trade? Ideas arrive at WTM London and these are the ideas year. Aqaba is a growing destination in Jordan with a At WTM London 2018, we introduced so many new that will shape the world’s dreams and plans for travel number of new developments taking place. ways to connect with the travel industry. A dedicated over the next years.
22 travelscapesonline.com DECEMBER 2018 TravelScapes SPOTLIGHT IN A NUTSHELL...
DECEMBER 2018 travelscapesonline.com 23 SPECIAL FOCUS TravelScapes SCULPTING THE GROWTH MAP KUWAIT AIRWAYS’ NEWLY REVAMPED OFFICE IN DELHI INAUGURATED BY THE KUWAITI AMBASSADOR
By Gagneet Kaur
As a major global oil producer and a country that about Kuwait which included a lot of advancements, from seven points in India including New Delhi, is one of the most politically dynamic in the GCC, especially the updated infrastructure. The recently Mumbai, Chennai, Cochin, Bangalore, Ahmedabad Kuwait is continuing to diversify its efforts towards upgraded Kuwait Airport had observed the opening and Trivandrum with a mix fleet of Boeing 777, Airbus several large infrastructure projects that aim to of a new terminal T4 inaugurated by His Highness 330 and Airbus 320. Apart from India, The Kuwaiti further help the country integrating into a global Amir Sheikh Sabah Al-Ahmad Al-Jaber Al-Sabah, national carrier is on an expansion mode and has economy. Year-on-year, the state has undergone used exclusively by Kuwait Airways and aims to added Milan and Munich with year-round operations tremendous infrastructural changes, the recent being carry around 4.5 million passengers a year. The effective from winter schedule 2018, making eight the opening of a new terminal T4 in July this year terminal is part of the government’s efforts to online points in Europe.” and the airport undertaking overall upgradations. The enhance Kuwait’s air transport system under the During this interaction, the Ambassador precisely major contributor to this growth has always been the Kuwait 2035 Vision that aims to turn the country highlighted the fact that the airline has been the national carrier, Kuwait Airways that is one of the into a regional investor-friendly and trade hub. subject to special care of the leadership, is on course oldest aviation companies in the Gulf region since it Additionally, a new airport, which will be the biggest of further developing its infrastructure and improving was established in the year 1953. Currently, the airline in the Gulf is also expected to open in Kuwait in services as part of Vision 2035. Opening new office offers services to around 40 destinations across the 2022, whose agreement was signed with the Turkish of Kuwait Airways in New Delhi is seen as part of world seven being to India. company two years ago. This airport will have a the state-owned company’s expansion strategy. The As part of the airline company’s expansion capacity of carrying 12 million passengers per year. leadership in both India and Kuwait have already strategy and an effort to revamp itself into a new We hope that more Indian airline companies would deliberated over the importance of having a better and getup, the Kuwaiti Ambassador Jassim Al Najem come forward to be a part of such agreements as stronger connectivity and the same was proposed in recently inaugurated the renovated office of we have seen a considerable amount of increase in detail during the visits of Kuwait’s Minister of Social Kuwait Airways in New Delhi. A number of officials Indian citizens’ numbers that have jumped from Affairs and Labor and Minister of State for Economic including the media addressed by the Ambassador 600,000 to one million and therefore, we need to Affairs Hind Al-Sabeeh to India and that of Indian during a roundtable meet attended the event. strengthen the air connectivity.” External Affairs Minister Sushma Swaraj to Kuwait, Opening the conversation on a positive note, Al Adding to that, Ashish Malhotra, Sales Manager The Ambassador, during the discussion, emphasised Najem shared, “With the appointment of the new at Kuwait Airways’ New Delhi Office said, “Kuwait that the country is looking at being an ideal business chairman in April 2018, came along a new outlook Airways is currently operating 54 flights a week hub in the Gulf and is consistently focusing on the focal points such as constant developments on infrastructural front. Recently when the Kuwaiti Ambassador Al-Najem, handed in his credentials to the Indian President, he reciprocated the intentions of His Highness Amir where he hoped that the strong and historical relations with India would continue to prosper for years to come. Echoing HH’s mission and his own vision, the Ambassador continued saying that the two countries share common positions on subjects of regional and cultural importance and will continue to work closely together to enhance the current cooperation and explore new opportunities apart from labour issues to further the connections on commercial and people-to-people fronts. Closing the conversation, the Ambassador reiterated his wish to underpin the relations between both the countries, which according to him, can be achieved majorly through boosting the connectivity.
24 travelscapesonline.com DECEMBER 2018
SPECIAL FEATURE TravelScapes THE ALTIMETER OF AIR BUSINESS 2019 TO SEE SMARTER AIRPORTS AND PASSENGERS As airline customers increasingly want a smooth, seamless flying experience that gives them expansive yet personalised offerings, meeting the rising expectations requires new technologies and capabilities and the airlines indeed, are jumping on the bandwagon, defying all limits of innovation. 2017 saw the world of aviation continue to unlock the many opportunities brought by digital innovation. 2018 re-envisioned the travel experience further. But what does 2019 hold for the aviation sector? Seeking predictions from the key airline representatives, we identified the top trends that have and will continue to dominate both the Indian and global skies
By Gagneet Kaur
The track of the airline industry is pretty much like that of an Flight, During Flight and After Flight phases of the journey. 50 per aircraft. At times it takes off for the high skies and at times, it dips cent of the respondents preferred air-travel versus other forms to ground levels. In between these highs and lows, lies the story of of transport. 99 per cent of the respondents to the survey also the industry – of its survival, of the new and emerging trends that expressed a willingness to take a long-haul flight in the next two fuel its growth. Frank Sinatra sang ‘Fly Me To The Moon’, a mere years. Business class travel also saw a rise with 44 per cent of the 50-or-so years ago. It’s pretty amazing to think this is close to respondents travelling business class in the past two years. being a commercial reality, may be a few years from now. The past few years have also increasingly seen airlines focus Aviation is one of the fastest growing sectors driven by a rapidly on the premium economy. This, say some airline commentators, expanding global middle class, especially in developing countries, is a trend that looks to continue. Many airlines no longer see as well as the increasing penetration of low-cost carriers (LCCs). this as a downgrade for business class passengers but rather as According to the International Air Transport Association (IATA), an opportunity to offer the choice of a premium seat on longer around 7.8 billion passengers are expected to travel by 2036, flights for those who can’t justify full business fares. Indeed, many which is almost double the number in 2017. Of particular note premium economy seats now offer features such as support are emerging economies in India and China, where the growing for laptops and connectivity options that help enable in-flight middle class increasingly seeks air travel at low cost as pioneered working. by European carriers. The aviation fuel market is also expected The aviation industry in India valued at USD16 billion is the to witness a high growth rate during the forecast period, 2018 to 9th largest in the world and aims to become 3rd largest by 2020. 2023. The rise in Indian civil aviation market is unprecedented The increasing passenger numbers and policies acting as an with travellers each year increasing at 20 per cent making India add-on in the sector will create more opportunities and attract the fastest growing market globally. India is building new airports more foreign investors and give them positive returns on their and expanding the existing ones to meet the growing demand via investments. All the signs are positive. The future looks bright and public-private partnership (PPP) mode. Factors such as rising without turbulence. However, to beat even the dynamic markets, low-cost carriers (LCCs), development of modern airports, 100 India has to switch gears in time and move to a completely per cent Foreign Direct Investment (FDI) in scheduled airlines, different mode where the country will build itself an all-new sky advanced Information Technology (IT) interventions including to fly in. Artificial Intelligence (AI) and Virtual Reality (VR) taking Aviation, being one of the most crucial industries today, has the larger share of the pie and growing emphasis on regional developed all beyond recognition but it’s time now to raise the bar connectivity, are driving an upward trend in the Indian aviation even higher. With many customers now willing to look away from industry. just the price of a ticket, it is for the airlines to look much beyond Turkish Airlines recently released its Aviation Trends India conventional as the ones who are slow to get on board will 2017 survey in association with Nielson. The survey revealed the struggle to heighten their altitude. As industry technologies and evolving demands of passengers for better experiences during trends continue to evolve, we have analysed a host of predictions mid to long-haul flights. Conducted online, the survey interviewed and viewpoints from the sector experts who forecast the trends respondents to understand their likes and dislikes in the Before on the radar in 2019 and recall what went well in the past.
26 travelscapesonline.com DECEMBER 2018 SPECIAL FEATURE
DECEMBER 2018 travelscapesonline.com 27 SPECIAL FEATURE TravelScapes
Sandeep Dwivedi COO, InterGlobe Technology Quotient (ITQ) By embracing technology, the aviation sector in India has undergone various changes in recent years. Airlines, now, understand how their consumers’ behaviour is changing in the corporate and retail sectors. To stay ahead in the competition, airlines have and are still utilising the benefits of travel commerce platforms such as Travelport that enables them to increase revenues, reach out to numerous travel buyers and share their unique content with travel agencies, corporate travel buyers or developers. In addition to this, airlines leverage NDC (New Distribution Capability) to display their content through travel business organisations to attract potential travellers and even retain the existing ones. NDC enables the airlines to offer customised travel products and services to their target audience. Besides this, airlines also harness the selling of ancillary products and services, which adds up as a source of revenue for many airlines. The Indian aviation industry can be seen as a pool of untapped potential having tremendous growth opportunities. TRENDING TRENDS Artificial Intelligence or AI can be seen as the next ‘big thing’ in the Indian aviation industry. Although the technology is in early stages of its implementation, it would definitely go beyond this and present improved ways for airlines, OTAs and travel commerce businesses to optimise resources as well as enhance customer satisfaction and data security. Automated baggage check-in, facial recognition and customer queries and responses will be improved. The growing number of LCCs has made flights accessible to a vast majority of the Indian population. In FY18, domestic passenger traffic expanded y-o-y by 18.28 per cent and reached 243 million, which is expected to grow in the next two years. Owing to an unprecedented passenger growth, a secure and better facilitation is required at the airports. In line with this, the Civil Aviation Ministry has released ‘Digi Yatra’, biometric digital processing platform for the passengers, which is expected to be functional by February 2019. Lastly, to meet the growing air traffic demands, the Indian government is planning to invest USD 1.83 billion for making new airports in addition to aviation navigation services by 2026.
Tewolde GebreMariam Group CEO, Ethiopian Airlines Airlines are still navigating the intricacies of determining how to deliver more differentiated passenger experiences. Global airlines increasingly pursue the notion of de-commoditising their products in order to create a strategic level of differentiation and the concept of creating new airline customer value propositions remains in its infancy. Understanding passenger preferences is a huge piece of the puzzle to be solved as travel providers work toward greater product distinction and personalisation. At the same time, passenger preference for the lowest price will always dictate a high level of commoditisation within the travel industry. No airline has yet achieved significant success in presenting a de-commoditised product to its various customer segments; it will be some time before all the necessary elements coalesce and airlines succeed at full product segmentation.
TRENDING TRENDS A number of leading global airlines have taken off on their ‘social’ flight and as social media takes precedence in the overall customer relationship management pie, airlines need to look at building a robust resource pool that can respond to customer queries, complaints, posts and tweets, round the clock. The Internet, represented by online travel agencies and websites in the airline business, is a powerful revenue generator for airlines. As indicated by market research data, almost 75 per cent of air tickets are bought online nowadays, playing an active role in Customer Relationship Management and revenue generation in the coming time. With the proliferation of channels, the data generated in each channel is multiplying by the minute. This huge pile of data is a goldmine that contains very crucial information on passenger profiles and preferences that can be leveraged by airlines to develop product offerings and effectively cross- or up-sell additional products or services. Some of the new strategies include tapping alternate revenue generating streams such as selling ancillary products and services across the value chain or stopping revenue leakage via the total revenue integrity route. Regulations and directives, related to finance and accounting, environment and consumer rights, on standardisation will continue to dominate the airline business environment.
Jagdish Bhojwani General Manager-India, SilkAir The aviation industry is booming and growing to serve the increase in passengers by providing them with the best travel experience. The increase in the number of passengers opting to travel by air is also quite evident. In the fast- growing industry, the expectations of travellers are continuously changing. It is becoming imperative that every airline stays up to date with the current trends. Competition has been increasing rapidly amongst the airlines, whether with size, with services or other aspects. Airlines are becoming more innovative, offering new designs and services in response to market needs and passenger expectations. For instance, last year, we introduced our All-Time Favourite menu, offering business class customers a specially curated selection of meals which they can pre-order for their flights. Additionally, with the growth of digitisation in the industry, airlines are making passengers’ travel experiences more technologically advanced, for example, in the booking process for tickets. We also expect to see a few upcoming trends that will be introduced by airlines, such as Self-Cleaning Seats, Cargo Hold Bunks and Playgrounds and in-flight VR. TRENDING TRENDS Airlines are increasingly focusing on ‘Premium Economy’. Passengers will soon be offered a choice to book a premium seat, which we expect will be especially popular on longer hauls. With Premium Economy, one is assured to have a more premium and comfortable travel experience. Also, airlines are introducing better in-flight cabin enhancements for passengers, such as support for laptops and connectivity options that will enable in-flight working. This trend sees airlines making hardware alterations, such as the number of USB ports available or the addition of a PED holder or bespoke soft material finishes. Moreover, we expect to see the implementation of biometric technology at airports impacting the passenger boarding process, giving passengers a faster, smoother and more convenient experience.
28 travelscapesonline.com DECEMBER 2018
SPECIAL FEATURE TravelScapes
Sajid Khan Country Manager- India, Fiji Airways In the near future, the majority of the passengers are going to be the millennial and Gen-Y while the oldest millennial will be closing into their 40s and Gen-Y would have their oldest in the mid-20s. This range of age is the most productive period in anyone’s life and this mix bunch of potential passengers would be beneficial. This then obviously involves all the travel that comes with along. Seamless online booking and fulfilment process are two additional and prospective aspects to look forward to along with personalised packages and exclusive engagement via social media in addition to the rise of both production and demand of e-wallet apps.
TRENDING TRENDS More than trends in the near future, I feel it will be more to do with how airlines adapt to the expectations of the passengers. What is it that would be so different or would it remain the same? I would want to believe that the question can be best answered if we know who the passengers are going to be and what their demand is. Airlines might need to be able to create opportunities by innovating interiors of aircraft and airport activities to engage them through social media. This should get their attention and influence their decision. Ancillary revenue is already a growing trend with current airlines where things taken for granted by Gen-X are now chargeable. Virtual reality experiences will also be the new ad placement arenas for airlines. With the world becoming a global village for the Gen-Y, there isn’t much difference in likes and dislikes across the globe, which means it becomes easier for airlines to market uniformly across the world. Airlines’ alliances might also have to restructure and provide computability on online services among its members. Similar to a participatory FFP across the member airlines perhaps the alliance may now boast that all member airlines provide free Wi-Fi onboard. Whatever the trends come in the near future, it all would all be online.
Manvi Hooda Senior Manager & Practice Lead, CAPA - Centre for Aviation, India At the beginning of 2018, most airlines were optimistic and expected to see a profitable FY2019. However, in a little over six months, the sentiment shifted abruptly in response to a spike in oil prices to USD 80 per barrel and depreciation of the Rupee to over INR 70 against the USD. While costs are going up, excess capacity has put further downward pressure on yields, especially those of FSCs. The financial outlook for airlines has hence deteriorated dramatically from January 2018. Although LCCs are better placed than FSCs, a full-year loss cannot be ruled out for them at this stage. Airline loses in FY2019 projected to increase significantly. However, despite the challenges faced by the aviation sector, the overall macroeconomic conditions remain strong. The economy is expected to grow by about 7.5 per cent this year, with growth in the first quarter being particularly robust, at 8.2 per cent. With airlines continuing to offer low fares, demand for travel will be stimulated. Domestic traffic is expected to grow 18 to 20 per cent, this year while international is expected to witness 10 to 12 per cent growth and can accelerate to 12 to 15 per cent by FY2020. While airports continue to report strong growth, infrastructure constraint may be directly contributing to airline loses because of higher costs and network TRENDING TRENDS inefficiency. India’s airline market is dominated by LCC fleets with more than 70 per cent market share. With a lower cost base and rapid expansion, LCCs have dramatically changed market dynamics and Full Service Carriers (FSC) are now under tremendous pressure to offer competitive pricing (despite having a significantly higher cost structure) to cater to the price-sensitive market. Over the last few years, differences between the two models have blurred and the ‘hybrid’ model is becoming prevalent. Both LCC and FSC models are converging, with little product difference visible, especially in the economy class. For example, full-service airlines such as Vistara and Jet Airways have started unbundling fares by providing the option of buying meals on board while LCCs such as SpiceJet are providing options (e.g. SpiceMax) with some frills for a little fare premium versus no frills with lower fares. With little product difference to justify the fare premium to cover higher costs, the relevance of the FSC model is under increasing pressure on India’s domestic routes.
Rizwan Siddiqui Director- Sales (Asia), Air Astana Nowadays, aviaition is all about cost. If we analyse the evolution of low-cost carriers (LCCs) worldwide, who are eating up the market share of full service and charter airlines, it is mainly based on price advantage. This is mainly due to the no usage of the cost-intensive hub and spoke systems along with the usage of a unique type of aircraft fleet. Another reason why LCCs have competitive advantage lies is the fact that the price sensitiveness of passengers has increased irrespective of their disposable incomes. The market size, from 2006 until now and India’s passengers’ traffic grew by over 12 per cent, annually. Domestic growth is over 18 per cent and international growth is over 10 per cent, which will attract new airlines.
TRENDING TRENDS Strong demand is a current trend in middle-class demography of populace that will make a positive impact in demand for travel. India is expected to be the third largest aviation market by 2024 and therefore, higher rates of travelling can be forecast along with more passengers opting for flights. Maintenance, Repair and Overhaul (MRO) industry’s opportunities would be higher, over time. Currently, MRO expenditure accounts for 13 to 15 per cent of the total revenues and the industry is expected to grow up to USD 1.45 billion (as per IATA estimates). Indian Government Policy Support by the Government of India has been encouraging private sector participation, including foreign investment of up to 49 per cent, which will allow new entrants in the market, eventually increasing opportunities for Indian passengers.
30 travelscapesonline.com DECEMBER 2018
SPECIAL FOCUS TAAI TravelScapes
TAAI TAKES TOURISM BEYOND BOUNDARIES 65TH CONVENTION SETS THE WHEELS IN MOTION FOR YUNNAN PROVINCE By Gagneet Kaur
Winning the hearts of attendees, year on year, the am sure that after this convention, Yunnan province, industry’s transformation, deepening the supply- annual conventions of Travel Agents Association of especially Kunming will become the very important side structural reform and carrying out all-for-one India (TAAI) have been known for popularising the household destinations for the travel trade fraternity integrated development strategy to increase Yunnan’s lesser-known destinations around the world. This in India.” competitiveness in tourism,” she specified. year, after holding its 64th edition in Srinagar, the “I am grateful to the managing committee for The association also signed a Memorandum 65th Convention of TAAI kindled the anticipation for having stood by us and doing so much to make sure of Understanding (MoU) with Yunnan Provincial the beautiful city of Kunming, situated in the Yunnan that this convention was a masterpiece of success. And Tourism Development Corporation (YPTDC) in the province of China. The three-day convention, officially no matter what, TAAI, with its commitment of being presence of Shi Lin, Dy. Director of YPTDC and Li inaugurated by the senior delegation including Mme. ahead of all, has been and will always be the leader.” Bijian. Kumar said that this historic MoU opens a new Li Malin, Vice Governor of Yunnan Province, He Ligui, Mme. Li Malin, on the inaugural day, echoed avenue for both the countries and will aim at taking Director General of Tourism of Yunnan Province, Li the sentiments of the Indian Prime Minister and the relationship forward, much beyond tourism. He Bijian, Minister and DCM, Embassy of China in New Chinese President where she shared that both the also took the opportunity to highlight the five key areas Delhi and the Managing Committee of TAAI, kicked off leaders, during the recent meeting, had agreed upon of cooperation discussed by the leaders from both the with all the passion and fervour and recorded footfall jointly carrying out comprehensive cooperation plans nations- of around 485 delegates. between the two countries and promote more people- i. Enhance partnerships on strategic issues. Link the In his keynote speech, Sunil Kumar, President, to-people exchanges to take these bilateral relations to two countries’ development strategy TAAI, said, “It is indeed a momentous moment for a new level. Further talking about the strategic position ii. Enhance bi-lateral cooperation in the areas of every Indian and Chinese where a huge association of the tourism industry in Yunnan, she shared that trade, investment, infrastructure and connectivity like TAAI with a history of 67 years is looking at the the province has ushered in a precious development iii. Enhance people-to-people exchange between the opportunity of connecting India with China. This opportunity, leveraging from an array of initiatives two countries 65th convention will act as a model platform for both in order to build the province as China’s powerhouse iv. Manage conflict and difference of the two countries countries so that these two can connect better in terms facing South Asia and South East Asia. “Yunnan in a mature manner of tourism exchanges. It’s an important time to look at opens its doors to the outside world and becomes the v. Enhance communication and coordination in the great nation like China, the kind of development frontier from the low-end, attractive for investment, international and regional affairs. that has taken place here. India is as good, if not better important for China’s overall opening-up in the new Eyeing the immense potential and rapid economic and I believe we have equal potential; our theme era and lots to explore for future development. Under development of both the countries, Li Bijian further ‘tourism beyond boundaries’ professes and richly this background, Yunnan sets the goal to develop made some suggestive proposals to TAAI. He said that reflects that there is so much that both the countries tourism towards being more internationalised, doing a follow-up job after this convention is a must must do together and make tourism the center focus high-end driven, specialised and smarter. To for both the ends as this gives a direct opportunity for all the activities that can come up henceforth. I achieve this goal, the province is accelerating tourist to turn the brighter prospects into realities. He also
32 travelscapesonline.com DECEMBER 2018 TravelScapes SPECIAL FOCUS TAAI
emphasised on encouraging the segments such as However, I don’t see these as significant challenges. Each time is significant as we do take away lessons education, sports, wedding, medical in both countries The charm of visiting any place in the world is always and try to rectify the errors, if any, in the forthcoming so that we can aim bigger at getting the two-way to experience new cultures and languages as they conventions. Besides the business sessions, the traffic. Citing the two-way traffic of 1.08 million, he can’t be the same across the world. What was quite noteworthy takeaway for me was to witness the said that it’s nothing compared to the population of interesting during this convention was the earnestness bonding among the members who exchanged views the two countries. And in order to increase the traffic, that we saw in people here to welcome the tourists and ideas. It was indeed overwhelming to see people strong connectivity shall play a crucial role. Therefore, from India. For the convention, we allocated around from India and China networking and taking home proposing further, Bijian informed that till date, only 20 students from the nearest university who could fruitful lessons for running businesses in an innovative 47 flights per week are flying between India and China speak fluent English and Chinese and I must say the way.” and he wants the number of direct flights to grow. spirit of voluntarism and zeal to work in them was Since the TAAI conventions have been held in a “Since the relations between India and China are commendable.” number of countries very successfully to earnestly now accelerating, in December this year, a high-level He adds, “We recognise that our travel agents are work towards exploring greater opportunities China- India, people-to-people and culture exchange very keen to revolutionise the way their businesses in every possible way, this three-day event was mechanism meeting is going to be held in New Delhi run and TAAI CONNECT is one such effort by the nothing but a huge reflection of pure luxury and the Foreign Ministers of the respective states are association to make every member of TAAI feel tourism. Intercontinental Hotel being the venue and expected to co-chair this first meeting. This aims to digitally empowered. Through this, we hope to get accommodation place for the delegates and Haigeng further give a boost to the cordial relations we have more people on board joining the association from Convention Centre chosen for the inauguration was shared till date. I personally believe if our two nations our country and also take advantage of what we indeed the best any corporate traveller would love to speak one voice, the results would be twice a better to have launched for them.” TAAI has associated with experience. An array of global and national speakers what we expect,” he anticipated. TPConnects, a Travel Technology Company whose such as John Koldowski, Professor and Expert in Jyoti Mayal, Honorary Secretary General, TAAI robust and scalable NDC standard full backend and tourism, Kapil Bhatia, Executive Chairman, InterGlobe couldn’t agree more with Bijian when she urged and Internet Booking Engine with payment gateway will Enterprises Limited, Lavonne Wittmann, President, encouraged the media to talk more about the two-way power TAAI CONNECT. SKAL International, George Cao, Chief Executive traffic during a media press conference held on the Imtiaz Qureshi, Hon. Treasurer stated that the Officer, Dragon Trail Interactive, Carl Vaz, Chairman first day of the convention. Mayal said that this would convention being one of its kinds, excelled in every & CEO, Charson Advisory Services, Kapil Kaul, CEO, persuade both the sides to experience the respective way. “Be it imparting knowledge, providing fun-filled CAPA- India and the Middle-East and Aashish Gupta, destinations and would eventually boost the traffic to evenings or giving a show around of the beautiful city CEO- FAITH kept the audience abreast with the both the countries, making tourism ties even stronger. of Kunming, I am sure that TAAI’s 65th Convention current stream of trends and outlined the framework Speaking on the sidelines of the convention, Sanjay has given memorable takeaways to the delegates. The of suggestions for the travel industry. Additionally, pre Narula, Vice President- TAAI and Co-Chairman tourism department of the Yunnan province has been and post tours to Dali, Yuxi and Lijiang were offered, for the convention said, “I am delighted to see a extraordinarily helpful. They have gone a step ahead which included the city tours to the Stone Forest, tremendous response in terms of participation and in welcoming us and provided us with the top-notch Sleeping Beauty and Yunnan Ethnic Village. Also, the overall logistics. We were honoured to have the best facilities. We are delighted to see that the Yunnan second TAAI golf tournament lead by Rajan Sehgal of intellectual speakers and senior business leaders government is equally keen on welcoming Indians was held at Kunming Dianchi Lake View Golf Club who graced the occasion with their presence. TAAI to China so as we are to welcome Chinese people to where the two teams - comprising players from India conventions always have a lot of responsibilities and India and are consistently trying to improve relations and China contested for the Sino-India TAAI Uni- its own set of challenges. The biggest challenge we face between the two countries through strengthening Globe Golf Cup. is meeting the expectations of the delegates and we tourism,” he acclaimed. With this yet another successful convention by the have to unfailingly make sure that they are delivered Lauding the efforts of the Managing Committee, association, it shall now be interesting to see how the best of services. Other challenges that we came Neeraj Malhotra, Chairman, Northern Region- the tourism stakeholders with the help of Yunnan across initially in Kunming per se were the language TAAI said, “The association has always been government will carry forward the thrust to push hindrance and easy availability of the vegetarian food. excelling and our conventions are top of the line. tourism to its right platform in the times to come.
DECEMBER 2018 travelscapesonline.com 33 GUEST COLUMN TravelScapes TRENDS CHALLENGES AND OPPORTUNITIES IN THE INDIAN AVIATION INDUSTRY
An advisor to various national and international organisations and a passionate supporter of liberal aviation and tourism policies, Subhash Goyal, Chairman - STIC Travel Group and Hony. Secretary- Federation of Associations in Indian Tourism & Hospitality (FAITH) frames the key focus areas and puts forth some valuable suggestions that focus on amplifying the sustainable growth of aviation in future
Subhash Goyal
Due to the high cost of fuel and the decline in the US almost 75 per cent of air tickets today are bought wi-fi connectivity. Most airlines are faced with the Dollar, Indian aviation is facing the biggest challenge online. E-commerce and automation of business problem of revenue leakage at various levels of the it has ever faced in the last few years, as aviation fuel processes such as web check-in have largely business and are now actively looking at reining in is approx. 25 per cent of the direct operating cost of enhanced the convenience of air travel. Added to this challenge by initiating a total revenue integrity any airline. It has not only put Jet Airways in a cash that is the increasing popularity of the smart phone, program. Airlines must look at total revenue crunch but also other airlines which were showing which is expected to play an active role in customer integrity program that cuts across multiple processes profit earlier have started reporting losses. relationship management and revenue generation in including ticketing processes, e-ticketing, departure This means that the biggest challenge for Indian the time to come. control and Customer Relationship Management. aviation is to decrease their marketing costs and No matter how strong the online channel India has emerged as a fastest growing aviation increase their yields and profits. Instead of the print becomes, the offline channel or the airline economy in the world. The regional connectivity media, most of the airlines are now using social customer service contact center will still continue is going to increase many folds due to the UDAN media and digital marketing for their CRM. to be a critical touch point between the airlines Scheme. International passenger is going to grow by As social media takes precedence in the overall and its passengers; thanks to the ‘personal’ touch over 10 per cent and domestic will grow equally fast. Customer Relationship Management pie, airlines it brings. For many service-related complaints India is also soon becoming a cargo hub. India will will need to look at building a large and robust and challenges, passengers still prefer to ‘speak’ become the biggest market for Passenger Aircraft by resource pool that can respond to customer queries, with a customer service agent. In many instances, 2020. India is expected to become an M.R.O. Centre complaints, posts and tweets round the clock. customers often drop off from making an online for South Asia. As studies indicate, today the volume of social purchase of air tickets or travel packages because According to data released by the Department of media communication for some of the world’s of technical errors, slow website speed or during Industrial Policy and Promotion (DIPP), FDI inflows leading airlines, ranges between 15,000 to 200,000 the billing process using debit/credit cards. Such in India’s air transport sector (including air freight) tweets and between 60,000 to 1,000,000 Facebook customers can be retained by the intelligent reached USD 1,658.23 million between April 2000 fans, but in the near future, the numbers will increase convergence of the online and offline channels, and June 2018. The government has 100 per cent phenomenally. And as BBC presenter Nik Gowing either by the smart placement of the customer FDI under automatic route in scheduled air transport observes in his study, ‘Skyful of Lies and Black service contact center number or by activating a service, regional air transport service and domestic Swans’, there is still a long way to go before airlines click-to-call feature either on the airlines’ website scheduled passenger airline. However, FDI over 49 can actually become competent in the social media or on the travel agencies’ websites. Where the per cent would require government approval. management. online channel fails, the offline channel – the India’s aviation industry is expected to witness It will thus, make strategic sense for the airlines to customer service contact center can take over INR one lakh crore (USD 15.52 billion) worth of partner with providers that can provide them with a smoothly to solve customer queries or problems. investments in the next five years. readymade resource pool of social media experts and The ancillary route is an important revenue The Indian government is planning to invest USD technology platforms that help enhance brand equity generator for airlines today. According to a PWC 1.83 billion for development of airport infrastructure on social media. report, the top five U.S. carriers generated more along with aviation navigation services by 2026. The online medium – the internet, represented than USD 12 billion in ancillary revenue during In spite of the above challenges, the government of by online travel agencies and websites in the airline 2011. Services that are emerging as hot favourites India has taken a lot of initiatives such as the UDAN business is today a powerful revenue generator in the ancillary services menu include paying for scheme to keep generating the growth in the Indian for airlines. As indicated by market research data, checked baggage, booking a preferred seat and aviation industry.
34 travelscapesonline.com DECEMBER 2018
UPDATE HOSPITALITY TravelScapes Centara reveals development milestones at WTM 2018
entara Hotels & Resorts, Thailand’s Cleading hospitality group, made its mark at the 2018 World Travel Market (WTM) in London with the announcement of impressive domestic and international expansion plans, including the launch of its landmark new mixed use development, Centara West Bay Residences & Suites Doha Hilton serves three billion opening in December. As part of its strategic five-year guests in last 100 years development plan, announced at the end across Thailand. These new properties will of 2017, Centara is looking to double its be co-located with the popular Central brand s Hilton heads toward a milestone 100th anniversary in 2019, portfolio of properties by 2022 with a lifestyle malls. Anew research unveils the impact the first global hotel company multi-brand expansion strategy in a variety Two more properties are already well has had around the world, including Asia Pacific, where it is now one of different markets. This will include on their way to completion and both will of the fastest-growing global hospitality companies. consolidating its position as the largest open next year. A new Centara Residences In a new book titled The Hilton Effect, Stanford Business professor homegrown hotel operator in Thailand, as & Suites branded property will open in the and best-selling author Chip Heath presents a closer examination of well as introducing its popular hospitality city of Sriracha, which lies just 120 km from the company founded by Conrad Hilton, a dreamer who aspired to concepts in more international desti-nations. Bangkok on Thailand’s booming Eastern accomplish much more than to create a comfortable place to sleep. To In Thailand, Centara signed a hotel Seaboard. Slated for the second quar-ter of mark the book’s launch, a series of films have been developed telling management agreement with Chuan 2019, this upscale new 150-room hotel will the stories of the Hilton Effect across Asia Pacific. Development Hotel Company in July to feature a choice of accommodation for short Hilton opened its first property in Asia Pacific, Tokyo Hilton, in 1963 develop its third COSI property in southern and long stays, making it ideal for corporate and has since expanded to more than 750 hotels open and under Thailand, COSI Krabi Ao Nang Beach. This and leisure travellers. development, opening more than one hotel a week. In fact, nearly one follows the official launch of Centara’s first This development in the Middle East in four hotel rooms currently under construction in the region and one ever COSI hotel in Koh Samui late last year. complements Centara’s existing presence in in three rooms under construction in China, carries a Hilton flag. The company’s second COSI hotel, COSI the region where its first property, Centara “We believe the world is a better place because Hilton was born Pattaya Naklua Beach is scheduled to open Muscat Hotel, opened in Oman in 2017. into it one hundred years ago,” said Alan Watts, President, Asia Pacific, its doors in September 2019, followed by Centara’s debut in the United Arab Emirates Hilton. “Over the course of our 55-year history in Asia Pacific, we’ve COSI Chiang Mai Ta Pae Gate in 2020. will come in Dubai in 2020, through its joint witnessed the incredibly positive impact travel and tourism can have. The company is also finalising the terms venture with master develop-ers Nakheel. Today, as the center of gravity in travel continues to shift to this part of an agreement with its sister company, The hospitality group has also identified of the world, we aim to continue our pioneering spirit and be a beacon Central Pattana, that will lead to the the Maldives, Mauritius, Vietnam, China, for hospitality.” development of 10 new Centara hotels in a Cambo-dia and Japan as strategic target series of emerging second tier destinations markets, amongst others. Marriott Intl. debuts in the temple city of Tamil Nadu Novotel Bengaluru Outer Ring arriott International has announced the opening of Courtyard Mby Marriott Madurai, making it the first Marriott International Road celebrates Fairtrade Week property in Madurai, a bustling hub situated in the southern Indian state of Tamil Nadu. The newest addition to the growing Courtyard n line with Novotel Bengaluru Outer Ring A major highlight of the Fairtrade week by Marriott brand is centrally located and is within proximity to the IRoad’s commitment towards the ‘Acting celebrations was a conversation event with city’s landmark, Meenakshi Amman Temple. Here Planet 21’ initiative, the hotel recently farmers, select guests, conservation experts, “The Courtyard brand has been evolving to meet the needs of celebrated this year’s Fairtrade week that coffee & tea connoisseurs, and leaders from business and leisure travellers since it was founded 35 years ago. was observed between November 26 and organisations who believe in the power of This new hotel in southern India will be a showcase of the brand’s December 2, 2018. Fairtrade. The conversations during the ‘What’s passion in supporting guests with both their professional and With a host of activations aimed at Brewing’ session revolved around fair and personal pursuits,” said Neeraj Govil, Area Vice President, South driving awareness on Fairtrade principles, sustainable ecological practices that benefit the Asia, Marriott International Inc. the week in Novotel Bengaluru Outer environment, the farmer, and the consumer. This smart, modern hotel features 86 guestrooms including four Ring Road included solving interesting Speaking about the week-long event, exquisite suites that are designed to perfectly balance form and Fairtrade crossword puzzles, distribution of Maverik Mukerji, General Manager – function. Every guestroom features high-speed wireless internet, an Fairtrade literature, Fairtrade tea and coffee Delegate, ibis & Novotel Bengaluru Outer LED TV, and a well-appointed work area with comfort lighting and inspired menu, among other activ-ities. Ring Road said, “We believe in the power a snug corner that’s suitable for both working and relaxing. Various initiatives at the property, including of Fairtrade and its posi-tive impact on Narendra Babu, General Manager, Courtyard by Marriott encouraging Fairtrade compliant ethical sustainability and how it empowers the Madurai said, “The opening of Courtyard by Marriott marks our farming and local sourcing of ingredients, farmers. We chose to be aligned with entry into one of the most renowned cities of India, Madurai, such as Black Baza Coffee and Makaibari tea Fairtrade because it perfectly aligns with our which is regarded for its wealth of cultural heritage and historic have been undertaken towards the aim of Acting Here Planet 21 initiative, which is to attractions.” carbon footprint reduction. drive change towards positive hospitality.”
36 travelscapesonline.com DECEMBER 2018
UPDATE HOSPITALITY TravelScapes Sarova Hotels ‘refreshing African hospitality’ in India By Sayanti Halder n order to broaden the horizons of Indians’ definition of safari and game lodges, ISarova Hotels, Resorts & Game Lodges, one of the largest indigenous collections of hotels in East Africa, eyes at the growing potential of the market. On their maiden visit to India, the group recently organised its four-city workshop for the travel agents in India, with New Delhi being the first city followed by Mumbai, Bengaluru and Ahmedabad, respectively. “We are here to understand the needs of Indian travel trade and understand the demand of the India market so that our tailor-made packages become more feasible for its clients. The main purposes of our India visit are to touch base with the existing bunch of travel agents selling Kenya and also grow the awareness of Kenya in addition to Sarova. Our workshop in India would be giving us a better standing in the industry in tapping into this source market,” said Selina Dima, Central Reservations Manager, Sarova Hotels and Resorts. “In order to attract more travellers from India, we are very careful in catering to the several food and taste demands of the Indian palate with the help of our dedicated culinary team in every property.” Dima further informed that for Kenya, India is the fourth largest contributor of tourism revenue, which includes the UK, USA and Uganda. The same is reflected in Sarova Hotels as India is amongst our top five markets, in terms of visitation. At present, Sarova is executing big business in both MICE and Indian weddings along with the tailor-made FIT business. “Sarova has a keen understanding of social activities through Outbound Konnections, their representative in India. “With these and cultural nuances of India. It has been a well-known brand in terms of luxury, plans and continuous FAM trips, we are expecting a growing number of footfalls cuisine and the quality of services it has to offer for all travel segments and each of from India to Kenya as well as to Sarova. We have been on a single-digit growth for our property caters to the distinct segment of travel markets. Till date, the biggest a long time but now, we are experiencing double-digit growth percentages year-on- Indian wedding that we organised was a size of 2,500 in Mombasa that lasted for year,” added Duncun Mwangi, Lodge Manager, Sarova Mara Game Camp - Masai one week,” she said. Mara National Reserve. Following their motto of ‘Refreshing African Hospitality’, Other than organising workshops and roadshows, Dima stated that Sarova Sarova Hotels, Resorts and Game Lodges is aiming for higher footfall as India has aims at grabbing a bigger share of the India market by engaging more social media been one of the fastest growing source markets for Kenya.
Beachcomber Resorts & Hotels delights honeymooners with innovative offers
eachcomber has a particularly crafted romantic package and Bmost recently launched an exclusive ‘Beautiful Experiences’ offer for the newlyweds, to enhance its offering. Couples, who Nijhawan Group brings Kempinski have chosen Mauritius to share their memorable moments, be it for a proposal, a vow renewal ceremony, their honeymoon or a wedding anniversary, can now celebrate romance with for a four-city roadshow in India Beachcomber’s special experiences. They can also enjoy empinki Hotels visited India for a four-city roadshow organised by the India discounted room fees, complimentary champagne or sparkling Krepresentative, Nijhawan Group, to engage with the travel agents. Each of the wine along with free lunch during their entire stay. selected niche properties aim to tap the wedding and high-end luxury segments. The Additionally, Beachcomber has crafted an innovative set of Kempinski Roadshow was delivered by a total number of six Kempinski hotels, across exceptional experiences, through which honeymooners may Europe and UAE, namely Ciragan Palace Kempinski Istanbul, Turkey; Emerald Palace choose from a list of romantic additions to their holiday: a five- Kempinski, Palm Jumeirah, Dubai – UAE; Kempinski Hotel Barbaros Bay, Bodrum, star massage for two at the resort spa, a boat trip around the Turkey; Kempinski Hotel Das Tirol, Austria; Marsa Malaz Kempinski, Doha, Qatar; island, a photo-shoot with a professional photographer, a try dive Kempinski Grand Hotel St. Moritz, Switzerland and Kempinski Hotels S.A Geneva, with a certified scuba diving coach, a horseback ride at the foot of Switzerland. the Morne mountain, an open-top car sporting a “Just Married” sign for a whole day plus a lobster dinner. Beachcomber Resorts & Hotels has gone a step further for couples seeking a relaxing and intimate atmosphere by creating ‘Victoria for 2’, a unique couples-only hotel at the Victoria Beachcomber Resort & Spa. ‘Victoria for 2’ boasts a private beach, a bar, a steakhouse with stunning sunset views and 40 rooms, including 17 that face the giant pool. Guests staying at Dinarobin Beachcomber Golf Resort & Spas can also enjoy the tranquillity of a dedicated adults-only space guaranteeing privacy, The Zen Suites.
38 travelscapesonline.com DECEMBER 2018
HOTEL FEATURE TravelScapes THE WESTIN HYDERABAD MINDSPACE ELEGANT SOPHISTICATION By Kritika Dua
IMPECCABLE LOCATION: With the vibrant cityscape as its background, Westin Hyderabad Mindspace is strategically located in the heart of Raheja IT Park. The hotel is only 30 minutes from the international airport and seven minutes from HICC. Guests will find a mall and fairgrounds in its vicinity, it is 10 minutes from Gachibowli. One will find entertainment at every turn and there are some shopping venues around including the Inorbit Shopping Mall.
SPLENDID LIVING SPACES: BUSINESS WITH LEISURE: PLEASE THE SENSES: With Italian style architecture and picturesque views, A dedicated meeting space equipped with state-of- The hotel offers an oasis of calm with array of the hotel boasts of choicest staying options for their the-art audio-visual equipment, Evolve conference pampering options ranging from Turkish steam bath, patrons featuring 427 guest rooms and suites which can easily accommodate around 30 to 50 guests and Ayurveda therapy and hammam for the guests to are set to perfection. With its extensive features, lotus can be divided into three smaller spaces. Small and relax and unwind. Achieve a healthy balance between headboards and signature beds, there is an elaborative large gatherings can be organised in the aesthetic mind, body and soul with its enlivening spa. On-site variety of rooms including 279 Deluxe rooms, 63 Westin ball rooms with a capacity to host 80 to 650 amenities for fitness include an all-encompassing gym Executive Clubs, 39 Executive Suites, one Luxury Suite people. It can be divided into three separate spaces to with a steam and sauna, yoga classes and a fitness and one Presidential suite. accommodate smaller events. The lush green lawns centre. elevate and enliven the mood in cocktail parties, informal meetings and small receptions.
40 travelscapesonline.com DECEMBER 2018
EXOTIC INDIA TravelScapes A LAND OF DIVERSITY UTTAR PRADESH One of the most sacred places of India, Uttar Pradesh possesses rustic charm contemporaneous with current times. The state witnesses the largest congregation of humanity at Kumbh Mela and has also flagged off a five-star luxury cruise passing through the sacred ghats of Varanasi
By Kritika Dua
Confluence of faith and spirituality When we take the name of ‘Kumbh’, the mind drifts towards the calming image of Triveni sangam and the Kumbh Mela accompanied by chanting of mantras, holy dip and sacred melodies. The festival is visited by saints from all across India. Like waves in the ocean, millions of pilgrims throng at the Mela taken over by a sense of devotion. A dip in the sangam to disburden the sins, chanting of vedic mantras, the meaning behind religious hymns revealed in the Pandaals, Tatvamimansa by rishis, calming sounds of instruments, marks the festival of joy in devotion. The Kumbh Mela at Prayag takes place for around 55 days and prayers are offered at many temples. UNESCO recognised it as an intangible cultural By Kritika Dua heritage of humanity recently.
42 travelscapesonline.com DECEMBER 2018
EXOTIC INDIA TravelScapes
Tracing heritage Bara Imambara is one of the most prominent monuments of the city of Nawabs- Lucknow exuding charm and grandeur. The elegant edifice is designated as the world’s largest arched room devoid of any pillars. A close look at the structure will reveal its unique elements such as the Islamic influence seen in the use of vaults and halls, the incredible maze of corridors and labyrinthine passages hidden in between the walls that are almost 20 feet in width. Varanasi, synonymous with ghats, has more to it: Tomb of Lal Khan and Ram Nagar Fort, both standing tall near the holy Ganga. Tomb of Lal Khan was built in the in the memory of a Mughal noble Lal Khan in 1773. The impact of a Mughal period is clearly noticeable in its architecture. A melange of both Hindu and Muslim forms of architecture can be witnessed at Ram Nagar Fort. It was built in 18th century, in red sandstone, by Maharaj Balwant Singh.
Kaleidoscope of ghats Alaknanda, the five-star luxury cruise voyages from Varanasi’s Khirkiya ghat. The tourists and locals can experience the ancient city through the lens of the cruise liner now. A 12 km ride, sailing from Assi Ghat to Panchganga Ghat. Afterwards, it will cover the remaining ghats of Varanasi and the ancient town of Chunar. The double-decker cruise is crafted with modern technology, built across 2,000 sq ft, with a carrying capacity of 125 persons onboard. With 60 seats in the air- conditioned lower deck, there will be a huge see- through glass windows to watch the highlights of Varanasi such as the tranquil beauty of Shubha-e- Banaras (mornings) at Assi Ghat or the celebrated Ganga Aarti at Dashashwamedh Ghat.
Land of diverse faiths The Land of Rama, Krishna, Buddha and Mahavir, Uttar Pradesh is a melting pot of various cultures. Lord Rama’s birthplace, Ayodhya, is both vibrant and spiritual which is reflected in Ram Janmabhoomi and various other temples for the tourists to revel in. Iskcon Temple Vrindavan Sri Krishna Balrama Temple is renowned for being the first ISKCON constructed temple. Among the various festivals celebrated at Krishna’s childhood abode the birth anniversary of Lord Krishna, Janmashtami is observed with full gusto and fervour. It’s delightful to see the temple decoration done with flowers, flags, ribbons and garlands. Ashoka Pillar and the Statue of Standing Buddha are UP’s two key Buddhist attractions. The 80 ft high statue of Buddha made over a period of 14 years is India’s tallest standing statue of Lord Buddha. The statue, made from sandstone, is located on the premises of Thai Buddha Vihar in Sarnath. The birth place of three Jain Teerthankara Hastinapur has become a significant centre of pilgrimage for the Jains.
44 travelscapesonline.com DECEMBER 2018
INCONVERSATION TravelScapes
SCTDA EYES INDIA FOR LIFT IN ARRIVALS BY YEAR-END INTRODUCES NEW TOURISM THEMES FOR THE INDIA MARKET Khalid Jasim Al Midfa
As part of its overseas promotion strategy, the Sharjah Commerce and Tourism Development Authority (SCTDA) is once again focusing on India as a major future market to promote the emirate’s tourism potential. Standing at the threshold of shifting the focus from some of the advanced destinations in the UAE, Khalid Jasim Al Midfa, Chairman of SCTDA further talks about authority’s marketing activities in India and how Sharjah is positioning itself as a newly-emerging and budget- friendly weekend destination for the Indian travellers
By Sayanti Halder
Ever since 2014, when it established its presence appealing to both tourists and potential investors. Indian travellers. The launch of the festival took the in India, Sharjah has maintained its reputation “2018 has been an excellent year for SCTDA, in authority closer to the achievement of its goals by as a global destination for families and is widely particular, we have received a good response from giving another opportunity to present more diverse, positioned as the cultural capital in the region for its Indian travellers. From January to August 2018, we fun-filled activities for families during summer rich heritage. In recent years, the increasing interest received more than 1, 60,000 guest nights. We are vacations. “We are keen on launching more festivals among nature-seekers has prompted the emirate expecting great numbers by the end of the year,” he and events in the near future to bolster the local to tap ways to further capitalise on its natural further shares. tourism sector and boost Sharjah’s reputation as landscapes and create distinctive experiences for Additionally, SCTDA is also taking Sharjah’s one of the world’s most preferred family holiday visitors. Growing activities such as desert adventures, tourism proposition to India’s travel trade this year, destinations,” says Midfa. including trekking, stargazing and camping, as well as attending leading travel exhibitions in Mumbai He, moreover, shares that looking into the growing international water sports competitions and events and New Delhi. It aims to organise roadshows appeal of Sharjah, the authority would promote the that promote adventure for the young market have along with the meetings and workshops involving destination for ‘business and leisure’ travellers as been consistently developed in Sharjah. leading tourism agencies across major Indian cities business executives learn to optimise long weekends As a result of the emirate’s wide-ranging such as Delhi, Mumbai, Bengaluru, Chennai and to spend time with their families and take advantage offerings, from world-renowned heritage sites to Ahmedabad. “We also participate in exhibitions of the emirate’s popularity as a family-friendly its impressive architectural structures and exciting regularly along with organising multiple FAM trips destination. This ‘bleisure’ trend runs alongside adventures, Sharjah is gradually foraying into the for tour operators,” states Midfa when asked about the emirate’s strategy of capitalising on its leisure travel list of Indian travellers, hence cumulating engaging the Indian travel trade and further adds, tourism advantages coupled with the developments more business. Extracting thought from this, Midfa “We will continue to boost these efforts including in infrastructure that caters to the MICE sector. informs that SCTDA is expecting high numbers of advertisements in key markets and optimising our Projects such as the Novotel Hotel Sharjah will visitors from India in the coming years. To achieve social media presence to increase engagement. We feature 120 rooms and suites including three other this, the authority is promoting three themes are working closely with our India Representative hotels, marking Sharjah’s hospitality expansion of Sharjah in the market, namely the Culture & Office to continuously strategise and facilitate our into the business hotel market. “These premium Heritage, Gastronomy and Adventure. As indicated efforts to sustain and further grow our campaigns.” developments reflect the emirate’s hospitality and by the rising number of Indian tourists flocking In addition to this, the first Sharjah Summer tourism sector’s commitment to cater to Indian to Sharjah’s tourism establishments, events, Festival hosted in July this year, which comprised businesses, as they utilise this launchpad to explore festivals and lifestyle experiences are specifically major entertainment, recreational and cultural other regional markets,” shares Mifda with sheer designed to cater to the Indian markets’ choices, activities, received a phenomenal response from optimisim.
46 travelscapesonline.com DECEMBER 2018
UPDATE OUTBOUND TravelScapes TAT to launch its year-end Amazing Thailand Grand Sale
he Tourism Authority of Thailand (TAT) is launching its year-end ‘Amazing TThailand Grand Sale’ promotion with a unique ‘Passport Privileges’ twist, targeting arrivals from short-haul markets from ASEAN, East and South Asia. H.E. Weerasak Kowsurat, Minister of Tourism and Sports said, “This promotion is the first of a series of a ‘special year-end gift’ for international visitors while helping to stimulate revenue for the locals through the boost in tourist shopping activities. Following this, the Immigration Bureau is planning to offer double-entry and re- entry visas for tourists after having granted a two-month Visa-on-Arrival fee waiver for travellers from 20 countries.” TAT Governor Yuthasak Supasorn added, “TAT is working with our partners, including manufacturers, leading and popular brand merchandisers, shopping malls and department stores, community malls and credit card companies to offer ‘Passport Privileges’ to arrivals from strategic short-haul markets. Of course, tourists from all other major markets also enjoy the usual incredible discounts associated with this latest Amazing Thailand Grand Sale promotion, which is an ideal time before the annual Festive Season holidays start in December.” Visit Brussels forays into India for Running from November 15, 2018 to January 15, 2019, the year-end Amazing Thailand Grand Sale promotion offers extra discounts on existing promotions brand awareness already available from participating department stores and shops in Bangkok. By Sayanti Halder
ith an offering to broaden the choices of visit for the Indian travellers Wvisiting Europe, The Visit Brussels team, in association with their Indian sales representative AVIAREPS Group, were on a week-long mission in India with the objective to interact with over 130 travel trade partners. The two-city event covering Mumbai on November 20 and New Delhi on November 22, 2018 was taken as an opportunity to talk about the tourism offerings that this European Capital can offer to Indian outbound travellers. In Delhi, the networking event was graced by H.E. François Delhaye, Ambassador of Belgium in India along with Anousjka Schmidt, Foreign Markets Manager; Pieter Callebaut, Business Development Leisure and Joseph Fernandes, General Manager-India of Visit Brussels. Being the capital of Europe, offering a plethora of products for the discerning travellers from India, Brussels is gradually aiming to top the chart of preference when Turkish Culture and Tourism Board travelling to Europe. “We collaborated with Aviareps, this January in India and the response conducts six-city roadshow In India from the market is going great. This is the first direct meeting with the travel agents and tour operators of New Delhi and Mumbai to understand the he Turkish Culture and Tourism board recently concluded its six-city demand closely. Over days, we have realised that there is a huge lack of brand T‘Destination Turkey’ roadshow across India from October 8 to 13, 2018. awareness and therefore, creating awareness and engagement is our first This was held in Delhi, Ahmedabad, Kolkata, Chennai, Bengaluru and Mumbai. mission for the India market. We are organising training, itinerary planning Stakeholders, travel agents and policymakers attended the roadshow in these cities as well and as direct sales meetings with the tour operators. The most where the Turkish delegates acquainted them with current tourism offerings of important focus, for now, would be to understand what the India travellers Turkey. Representatives of hotels, airline, tourism council and other partners from want from us and next step would be to bring in more Brussels partners in Turkey were present and informative sessions with the guests were also organised. India, somewhere between September and November next year,” commented The delegation also interacted with the agents and shared insights on how to Schmidt. She also shared from January to July in 2018, Indian arrivals to promote Turkey as a destination. Brussels grew over 14 per cent in comparison the same period last year. While The roadshow was done in collaboration with Travelshop while representatives a significant rise of over 21 per cent in the number of nights spend in Brussels of noted hospitality brands and travel partners from Turkey such as Grand Hyatt, by Indians has been observed. Hyatt Regency, Pullman Hotel Istanbul Airport, Gloria Golf & Resorts, Sabtur, Lionel “India is the next big outbound market and Indians always look forward to Hotel, The Marmara Hotel, FBB Travel were also part of this workshop. Deniz Ersöz, travelling to the various European countries. Considering its ease of travelling, Culture & Tourism Counsellor, Turkish Culture and Tourism Office in India said, the resemblance of culture and flight connectivity, Brussels is one of the “India is a very important market and we are aware of the potential it holds in terms upcoming destinations to make a statement amongst the Indian travellers. of inbound visitor traffic to Turkey. The six-city roadshow proved to be extremely The idea of spending one night in Brussels is not enough to perceive the successful as it witnessed great participation and interaction between Indian travel destination and therefore, we seek to augment the knowledge amongst the agents and Turkish delegates. There is a keen interest to promote Turkey as a travel trade,” shared Delhaye. “Brussels is an existing destination for several destination and through this workshop, we updated agents about Turkey’s latest diplomats and business travellers and we aim to diversify the destination’s offerings. We look forward to doing more sessions here in near future.” offerings for all segments of tourists. Also, we look forward to more student He further said, “In 2017, Turkey hosted more than 32 million international exchanges and the influx of students from India to further enhance the ties tourists while from India the number was 87,000. This year, from January to July, between the two countries.” Visit Brussels is currently focusing on attracting we recorded a 25 per cent increase in the number of overall tourists. That means we the upscale Indian travellers visiting Europe and has marked around 53,000 will be hosting 40 million international tourists by the end of 2018. When we look overnight stays, till date this year. at figures from India, we see a 95 per cent increase for the same period. If this trend continues, we will be hosting almost two lakh Indian tourists by the year-end.”
48 travelscapesonline.com DECEMBER 2018 TravelScapes OUTBOUND UPDATE
Sri Lanka Tourism Promotion Bureau Zanzibar polishes relations with India through tourism; launches unveils new brand platform 2019 promotional campaign he Sri Lanka Tourism Promotion Bureau anzibar Tourism Promotion Center (ZTPC) recently T(SLTPB) announced a new brand identity, Zlaunched the Zanzibar’s (Tanzania) 2019 promotional under the creative platform ‘So Sri Lanka’. campaign in India. To promote this new and emerging Revealed at the World Travel Market trade destination to the India outbound market further, Mahmoud show in London, the new brand platform Thabit Kombo, Minister for Information, Tourism and ‘So Sri Lanka’, created by advertising agency Heritage of the Government of Zanzibar along with his JWT Sri Lanka and Landor Singapore, is delegation visited Mumbai and New Delhi, respectively, grounded on the insight that Sri Lanka is to engage with the travel trade directly. The gathering in more than just a destination, it’s a feeling. Sri New Delhi was hosted on November 24 at Novotel Aerocity Lanka is the essence of a people renowned where several travel agents gathered to understand the true for their hospitality; a stunning landscape, potential of this African destination. rich biodiversity and a wealth of incredible, Speaking about some of the tourist attractions in immersive experiences on offer for travellers. they can hope to experience there. The “So Sri Zanzibar, Minister Kombo pointed to spice tour, dolphin The rebrand marks the start of Sri Lanka’s fresh Lanka” brand platform has a contemporary, games, stone town heritage, sunset cruise and the red approach to destination marketing. Madubhani social and engaging design to reflect the heart colobus monkeys. He suggested India’s film industry to Perera, Director Marketing, SLTPB comments, and individuality of the country. It will roll out explore Tanzania as a shooting destination and assured “There has never been a better time for a rebrand. across all tourism promotion materials in a them of all possible government support in this regard. Sri Lanka has just been named The Lonely multi-channel, international campaign starting Additionally, in order to promote bilateral trade and Planet’s Number One Destination for 2019. For early next year – this will be a significant investment, Kombo suggested that the government of India us ‘So Sri Lanka’ symbolises our evolution with global campaign that will be amplified across ease visa procedures for Tanzanian citizens visiting India. the digital revolution. The modern traveller goes all relevant digital platforms, targeting tourists online to seek inspiration and to find the next life- from key source markets in Europe, Asia and changing travel experience. ‘So Sri Lanka’ helps the Middle East. us evoke the inimitable feeling of our beautiful, The film will showcase the country’s unique vibrant, authentic and generous country through landmarks, vibrant cities and breath-taking the smartphones of potential travellers.” landscapes including Sigiriya, Dambulla, The campaign will target millennial travellers Kandy and Ella through the eyes of the island’s who select holiday destinations based on what inhabitants who know it best. Dubai Tourism concludes 11-city roadshow in India; aims at enhancing Dubai Specialist programme
n order to broaden the horizon of repute, Dubai’s shared, “Our roadshows acquired impressive IDepartment of Tourism and Commerce Marketing feedback and New Delhi was the fourth city on (DTCM) led a delegation of representatives from the third DTCM roadshow in India, this year. We the emirate’s tourism industry on an India Leisure started with South India in April 2018 where Roadshow in four key metro cities across north we covered Bengaluru, Hyderabad and Chennai India, with the aim of further increasing the number followed by the western area in July comprising of visitors to Dubai from its second biggest source Mumbai, Pune and Ahmedabad along with market, India. Along with Delhi, Dubai Tourism Kolkata. The third leg of the roadshow was in concluded the 11-city roadshow in India this year. Lucknow, Jaipur, Chandigarh and New Delhi. Around 19 suppliers from Dubai comprising luxury The turnout of all the 11 cities’ roadshow was hotels, attractions, DMCs participated in the phenomenal. In New Delhi, we had a turnout roadshow. of around 230 travel agents. In other cities, we Khalid Al Awar, Assistant Manager, Proximity had travel agents attending the roadshows from Markets-International Operations, DTCM said, the neighbouring cities as well, which reflect the use to sell to their clients and very soon, with the “We tap all tier I and II cities in India that fit sheer reputation that DTCM is gaining in the India launch of incentives to push more travel agents in our specific target market. We visited Jaipur, market.” learning about Dubai.” She shared that these added Lucknow, Hyderabad and several other tier II Additionally, talking about the recently-launched incentives will be announced soon. Indian cities to identify the travellers’ segment Dubai Experts programme, Nijhawan shared “We want every agent in India to become more and also understand the various platforms of that the programme aims to bring in more travel aware of Dubai and become an expert in the selling communication that varies from city-to-city. agents for engaging with DTCM as “it is as easy the destination. In order for us to do that, many The potential of the outbound market in India is as crossing levels in a video game plus one gets a activities in India will be conducted and our main huge and we receive high traction from almost all certification at the end.” She further said, “Going priority would be to educate and engage with corners across India. With our 11-city roadshow, forward in 2019, we are looking into more and as many travel agents as possible and keep the this year, we have realised the need to venture into more roadshows. Dubai Experts has been launched industry always updated. We plan to launch the more cities in India in the near future.” in a very aggressive way and it is a one-stop-shop incentives for our Dubai Expert programme that Priyanka Nijhawan, Director – Representations, to learn more about Dubai. The itineraries made would augment our relation with the travel agents Nijhawan Group who represents DTCM in India in the programme are real itineraries that one may in India,” added Al Awar.
DECEMBER 2018 travelscapesonline.com 49 GLOBETROTTER
Enchanting Czech Republic BALANCING NATURE AND ARCHITECTURE A fascinating mix of architecture in Brno, cobblestone streets of Prague, colonnades with columned walkways of Karlovy Vary and a nature reserve Bohemian Paradise, every lane of Czech Republic tells a story of history and natural beauty. National parks, scenic towns and magnificent castles lie in the heartland of Central Europe. Here is a rundown of the things to experience in Czech Republic
By Kritika Dua
Prague: out of the ordinary
Prague, the heart of Czech Republic, is not merely limited to its vast history. It’s a vital urban centre with a wide range of cultural offerings and Bohemian bread dumplings, a part of the national culinary heritage. Hailed as the king of all castles, The Prague Castle is the largest coherent castle complex in the world, spread across an area of around 70,000 square meters. A UNESCO World Heritage site, it comprises palaces and ecclesiastical buildings of various architectural styles, from Roman-style to Gothic. The Prague Castle is renowned for its aesthetically pleasing St. Vitus Cathedral, St. George’s Basilica, the Powder Tower and the Golden Lane with its medieval workshops.
50 travelscapesonline.com DECEMBER 2018 GLOBETROTTER
Karlovy Vary: soaking with a view Czech Republic’s second most visited spot, Karlovy Vary offers an authentic spa experience. It has attracted Europe’s elite for centuries now, including royalty like Peter the Great, famous composers and writers such as Beethoven, Chopin and Goethe. The hot springs in Karlovy Vary are believed to have healing powers, curing several ailments and the waters were developed into a large spa region. Besides 13 main springs, the town boasts of countless smaller springs. This beautiful spa town nestled in the heart of a verdant valley has an array of Neoclassical and Art Nouveau colonnades with drinking and bathing fountains.
DECEMBER 2018 travelscapesonline.com 51 GLOBETROTTER TravelScapes
Bohemian Paradise: living the adventure
Eastern Bohemia is home to the spectacular Bohemian Paradise which has attracted tourists, adventurers and artists for centuries. Interestingly, it was the first nature reserve in the Czech Republic and has witnessed an expansion over the years. Explore the various hiking tracks, Bohemian Paradise’s highest peak Kozákov hill and a sandstone town. Bohemian Paradise is widely famous for its many massive rock formations protruding from the ground like spikes and pillars, formed by years of erosion. It’s a UNESCO Geopark now throughout which is a network of hiking trails that lead through a forest. Take a drive to discover the sandstone hills, pine forests, castles, caves, valley, natural bridges, villages and tall basalt columns and outcroppings. With the passage of time, Bohemian Paradise has rightfully captured the attention of hikers and sightseers from across Europe.
Cesky Krumlov: weaving a fairy tale Brno: architectural jewels
The quaint Český Krumlov is among the few towns that still has a medieval and Brno was among the hubs of experimental architecture in the early 20th century renaissance touch to it. Český Krumlov castle has gothic, renaissance and baroque and is home to the UNESCO-protected Vila Tugendhat situated in Černá Pole. It elements. Its attractions include Rosenberg Ballroom, Renaissance Hall, Royal is considered a masterwork of functionalist design built by the celebrated German Apartments, Chapel of St. George and a vast collection of paintings and tapestries. The architect Mies van der Rohe in 1928 for the industrial magnate Tugendhat and castle’s old Baroque theater was built in 1682 is still used for special performances. incorporated many innovative features. It is regarded as a prototype for modern Pay a visit to Český Krumlov’s Seidl Photographic Studio if you are a fan of the architecture and one of the four most important villas in the world till date. Brno’s monochromatic photography, capturing the bygone era. It unveils the story of prime attractions include Cathedral of St. Peter and Paul, Moravian Karst and photography’s beginnings through enlargers and historical equipments. The local Špilberk Castle. The Cathedral of St. Peter and Paul comprise baroque altars, archive contains around 140,000 glass plates in which the Krumlov of the early 20th picturesque city views from its steeple as well as a 14th-century statue of the comes to life. Madonna and Child.
52 travelscapesonline.com DECEMBER 2018
UPDATE AVIATION TravelScapes
India Government to lease out six airports through PPP
he Union Cabinet chaired by the Prime Minister Narendra TModi has given the “In-principle” approval for leasing out six airports of Airports Authority of India (AAI): Ahmedabad, Jaipur, Lucknow, Guwahati, Thiruvananthapuram and Mangaluru for operation, management and development under Public Private Partnership (PPP) through Public Private Partnership Appraisal Committee (PPPAC). The constitution of an Empowered Group of Secretaries headed by CEO, NITI Aayog with Secretary, Ministry of Civil Aviation, Secretary, Department of Economic Affairs and Secretary, Department of LATAM Airlines concludes Delhi- Expenditure to decide on any issue falling beyond the scope of PPPAC. The PPP in airport infrastructure projects has brought World class Mumbai workshop infrastructure at airports, delivery of efficient and timely services to the airport passengers, augmenting revenue stream to the Airports n a bid to provide valuable product Manager, South Asia, LATAM Airlines, Authority of India without making any investment, and more of these, Iinformation, LATAM Airlines held two- Nayan Srivastava, General Manager Sales for development of Greenfield Airports at Hyderabad and Bengaluru. city workshop in Mumbai (November 20) at InterGlobe Air Transport Limited (IGAT), Presently, the airports being managed under the PPP model include and Delhi (November 22). While LATAM is Seema Sharma – Sales Manager, India, Delhi, Mumbai, Bangalore, Hyderabad and Cochin. the specialist in flights to and within Latin LATAM Airlines and other delegates were While these PPP experiments have helped create world class America and has 1300 daily operating flights present at the event. airports, it has also helped AAI in enhancing its revenues and focusing to 140 destinations around the world, the Further, to build a better connect with on developing airports and Air Navigation infrastructure in the rest of airline, till date, does not operate any direct the Indian travel trade, LATAM, through the country. flight to India. Though the airline, through this workshop, provided the opportunity its interlining agreements is looking at to countries such as Peru and Chile to fostering the relationships further with the give the destination presentations which India market in near future. were presented by the respective tourism Javier Arias Acuna – Commercial Director, ambassadors representing the Embassies in Asia, LATAM Airlines, Marcio Ma – Account India.
Sanjay Kumar AirAsia India appoints Sanjay Kumar as COO
irAsia India has appointed Sanjay Kumar as its Chief AOperating Officer (COO) with effect from December 3, SriLankan celebrates 25 years of 2018. In the new role, he will be responsible for commercial/ operations of the airline. He will be instrumental in shaping Colombo-New Delhi connectivity next phase growth at AirAsia India and will be reporting to the newly appointed CEO & MD, Sunil Bhaskaran. The move signals riLankan Airlines, in association with started our double daily operation to Delhi strengthening of the leadership at the airline by the Tatas amidst Sits GSA, STIC Travel Group addressed from this year. STIC Travels has been reports of a possible ending of the AirAsia JV with Malaysian the media on the occasion of the airline our long standing GSA partner since the partner Tony Fernandes, AirAsia Group CEO. successfully completing its 25 years of direct inception of the airline in 1979.” Kumar, a seasoned professional in the Indian civil aviation operations from Colombo to New Delhi. “Reaffirming our strong presence in India, industry, has over 25 years of experience in the airline industry Chinthaka Weerasinghe, Manager-Northern we were crowned the World’s Best Airline across functions like Business Planning, Strategy, Network India and Subhash Goyal, Chairman, STIC to Indian Ocean and Asia’s Best Airline to Development, Distribution and Sales, Marketing, Advertising Travel Group were present at the event. Indian Ocean at the prestigious World Travel and Public Relations. He comes with valuable experience in the SriLankan Airlines commenced the Awards 2017. We have been witnessing a low-cost airline business model and scaling-up start-up airlines operations to Delhi in June 1993, which progressive growth in group travel in terms to market leadership positions. Sanjay’s previous assignment was makes the airlines one of the longest standing of MICE, Pilgrim tours and destination with IndiGo where he worked as Chief Commercial Officer. airline operators to Delhi. weddings. MICE arrivals now account to Kumar said, “I am delighted to be taking on the role of Speaking on the occasion, Weerasinghe more than 15 per cent of all arrivals from AirAsia India’s Chief Operating Officer. The airline has the best stated, “We started our operations with two PAN India, which is mainly handled from constituents with the Tata Group’s credibility and AirAsia’s weekly flights and now we have expanded Delhi and Mumbai as most corporate head innovative, proven, cost-effective and sound business model with a our services to two daily flights after we offices are based in these cities.” keen focus on customer satisfaction and people-friendly practices.”
54 travelscapesonline.com DECEMBER 2018
TravelScapes
26TH EDITION OF SATTE 2019 TO BE HELD IN GREATER NOIDA UBM India is all set to bring in the 26th edition of SATTE, also known as the South Asian Travel and Tourism Exchange, from January 16 to 18, 2019 at the new venue - India Expo Mart, Greater Noida, Delhi – NCR. While Thailand, Malaysia and Sri Lanka are partner countries so far, Indonesia is the feature destination for SATTE 2019. Partner states for SATTE 2019 are Rajasthan, Goa and Madhya Pradesh. SATTE is also in discussion with few more countries and states to become the partner countries and states for SATTE 2019. This year, the exhibition has witnessed a tremendous response from the industry with participation from over 1,000 exhibitors and representation from over 50 countries and 90 cities from across India. SATTE 2019 aims to provide a comprehensive platform for domestic and international buyers and professionals from across the travel, tourism and hospitality industry along with National and State Tourism Boards (NTOs and STOs) to congregate and conduct business, arrive at solution-driven innovations to counteract economic uncertainties and promote inbound, outbound and domestic tourism in India. SATTE has grown hand-in-hand with the consistent support of the Ministry of Tourism as well as all State Tourism Ministries and the Indian travel and tourism fraternity in totality. SATTE continues to receive the support of international organisations and associations and Indian travel trade associations such as World Tourism of Travel Agents Association (UFTAA), Pacific Asia Travel Association (PATA) and Organisation (UNWTO), Indian Association of Tour Operators (IATO), Travel Enterprising Travel Agents Association (ETAA), to name a few. Agents Association of India (TAAI), Association of Domestic Tour Operators of The three-day expo will witness several partnerships and announcements that India (ADTOI), Travel Agents Federation of India (TAFI), IATA Agents Association promise to augur in new trends in the industry. SATTE 2019, fresh after its gala of India (IAAI), India Convention Promotion Bureau (ICPB), Universal Federation silver jubilee celebrations last year, has witnessed a record-breaking number of enrolments for its Domestic Buyer Programme with 500 domestic buyers already registered three months before the exhibition. The expo expects footfalls from a wide range of visitors that comprise tour operators, travel agents, wedding planners, corporate travel decision makers, potential Investors in the field of hospitality, leisure and travel industries as well as location planners from leading television and film production houses. Speaking at the announcement of the 26th edition of SATTE, Yogesh Mudras, Managing Director, UBM India said, “Globally, travel and tourism is an important economic activity. In India, the total contribution of travel and tourism to GDP was USD 234 billion, 9.4 per cent of the GDP in 2017 and is forecast to rise by 7.5 per cent in 2018 and to rise by 6.9 per cent per annum to USD 492.2 billion, 9.9 per cent of GDP in 2028. The total contribution of the sector to employment was eight per cent of the total employment in 2017, which is expected to rise to 8.4 per cent in 2028. Travel and tourism is the third largest foreign exchange earner for India. The industry is growing at an unprecedented pace with India’s travel sector expected to grow to a USD 56 billion market opportunity by 2020. While the foreign tourist arrivals are growing with an unprecedented rate of around 15 per cent, Indian outbound travel is growing with a CAGR of over 10 per cent since the last few years.”
56 travelscapesonline.com DECEMBER 2018
ON THE MOVE TravelScapes
ADITYA GHOSH MANOJ M.V VIPUL PRAKASH PROMOTED AT: OYO Rooms in Gurgaon , India PROMOTED AT: Keys hotels PROMOTED AT: MakeMyTrip TO: CEO- India and South Asia TO: Director of Sales – South (India) TO: Chief Operating Officer OYO Hotels appoints Aditya Ghosh as Chief MakeMyTrip Ltd. announced the appointment Keys hotels, a part of the Los Angeles based Executive Officer for India and South Asia. of Vipul Prakash as Chief Operating Officer Berggruen Group, appointed Manoj M.V as Ghosh will oversee its business in South Asia, for MakeMyTrip and Goibibo. Prakash will be Director of Sales – South (India). Manoj M.V which at present comprises India and Nepal. responsible for developing and executing strategic He will report to Ritesh Agarwal, Founder and brings 18 years of expertise to his new position direction and priorities of the company. He joins Group CEO, OYO Hotels & Homes. Ghosh had and is a former employee at Keys Hotels who is MakeMyTrip from PepsiCo where he was last earlier this year stepped down as President and returning to the organisation due to its promising serving as Senior Vice President – Beverage whole time Director at InterGlobe Aviation, the vision and progressive work culture. Category for PepsiCo India region. Prakash was owner and operator of IndiGo. associated with PepsiCo for two decades.
RANJU SINGH ANMOL AHLUWALIA SRIKANT PERI PROMOTED AT: Novotel Goa Shrem hotel and PROMOTED AT: Taj Fort Aguada Resort & Spa, PROMOTED AT: Hilton Shillim Estate Retreat & Novotel Goa Resort & Spa Goa and Taj Holiday Village Resort & Spa Spa TO: Complex General Manager TO: General Manager TO: General Manager Novotel Goa Shrem hotel and Novotel Goa Resort Taj Fort Aguada Resort & Spa, Goa and Taj Hilton Shillim Estate Retreat & Spa near Pune & Spa appointed Ranju Singh as Complex General Holiday Village Resort & Spa, Goa appoints has appointed Srikant Peri as General Manager. Manager. A seasoned hotelier, Singh brings with Anmol Ahluwalia as General Manager. Ahluwalia Peri brings with him over 30 years of experience him over 25 years of hospitality experience with has around 20 years of experience in hospitality in the luxury hospitality space. In this new role, several brands including Taj and Hyatt Hotels. In and began his career as a Housekeeping he will be responsible to strengthen partner this new role, he will be responsible for the overall Management Trainee with The Oberoi Hotels. relationships, strategic planning, looking after management, strategic direction and leading the Ahluwalia has spearheaded the Housekeeping day-to-day operations and driving business two established properties. and Accommodations for IHCL hotels. development to meet growing business.
SIMRAN MAHAL TRUPTI MISHRA SWARNENDU NANDY PROMOTED AT: The St. Regis Mumbai PROMOTED AT: The Novotel Pune Nagar PROMOTED AT: Lords Eco Inn Dahej, Gujarat TO: Director of Sales Road TO: Operations Manager TO: Director of Rooms The St. Regis Mumbai announced the Lords Eco Inn Dahej, Gujarat has appointed appointment of Simran Mahal as Director The Novotel Pune Nagar Road appoints Trupti Swarnendu Nandy as Operations Manager. of Sales. Mahal brings with her an extensive Mishra as Director of Rooms. In her 11 years’ Nandy started his career with The Quality Inn, experience in sales in the luxury hospitality stint in the hospitality industry, Mishra has been Ahmedabad and has an extensive portfolio, industry. She commenced her career with the associated with Hyatt Regency, Le Meridien, having worked with The FFort Raichak Marriott Group of Hotels. With her keen sales Novotel Imagica and Oakwood Premier across Radisson, Kolkata, The Eagleton Golf Resort acumen, she rose in rank to Associate Director of different cities of India. In this new role, she will & Ramee Guest line Hotel, Bengaluru and The Sales at The Oberoi Group overseeing a gamut of ensure smooth operation of guest services and Square, Hyderabad. Previously, he was with The sales functions in varied verticals. efficiently deliver the hospitality services. Divine Resort, Somnath, Gujarat.
58 travelscapesonline.com DECEMBER 2018
RNI No. - DELENG/2013/48401 • Licence No. : F.2(T-3) 2013 • Posting Dt. 9-10/12/2018 Place of Posting: NIEHOND 110028 • Reg. No. - DL(W)10/2208/2016-2018 • Date of publication 3-4/12/2018