New World’s New World Housing Association Newsletter Issue. Date Lambourne Court

Our Newsletter We are delighted to announce that since the 20th Tenant 1 of March we have acquired Lambourne Court in ‘’ I was searching for a new house to move in, We would love your feedback on our . Lambourne Court is a sheltered scheme since mine was too big for me. I got a recommen- that provides accommodation for older people. The new look newsletter and our decision dation letter for Lambourne Court and decided to scheme consists of 19 homes as well as a guest visit it. At the beginning, I didn’t like the idea of to only publish twice a year instead room, communal lounge, kitchen, laundry room and living in a sheltered scheme, but after visiting it I garden where the tenants can mix with other resi- of four. realised that it was the best for me. I have been dents. Each flat has a 24 hour emergency care living here for 7 years now and I couldn’t be hap- Or if you have an idea for the news- alarm, that gives instant access to additional sup- pier, I really like it here, I have made some good port according to individual needs. Our residents in letter or would like to contribute friends and NW staff is very pleasant and help- the scheme are provided with a comfortable, man- ful.’’ please contact us on ageable and secure home, where they can pre- serve their privacy and independence. Tenant 2 020 8675 0320 Lambourne Court is at a great location, it is situat- ‘’I have been living here for 14 years and I found TODAY! ed between two residential roads just off the south it wonderful. New World is wonderful, their staff circular. It is around 13 minutes walk away from are really nice and I really appreciate the things Hill railway station, and 15 minutes walk that they do, like organizing our birthday parties from railway station, both with trains to for us.’’ London terminals. Are you interested in getting involved or even becoming a It is also near Streatham High Road, where there is Board Member? a wide range of shops and leisure amenities, and If so please contact us on is close by. The nearest doctors sur- gery scheme is conveniently located. 020 8675 0320 The flats are all let as Housing for Older People rented accommodation on Assured tenancies at for- mula rents. Currently all of the properties are occu- pied. Tenant 3 Flats have pull cord alarms linked to Centra out of ‘’ I have recently moved to Lambourne Court be- In This Issue hours service and a staff member is on-site 20 hour cause my previous house had stairs and it was to per week. much for me. I find it very nice and friendly here, Joana, the intern, interviewed a few of our tenants the staff is lovely and always willing to help.’’ to ask them some questions about what it is like to  Lambourne court live at Lambourne Court:

 Kenneth Lee House Kenneth Lee House We have a scheme manager based there from  Interns at New World Kenneth Lee House, located in Greenwich is New Monday to Friday between 8am and 1pm. World’s other Sheltered Scheme that we acquired When the scheme manager is off duty and a  Getting to know Phu Tao in 2011. tenant has a problem or needs some help, they The scheme is on two floors with 12 flats which are can call the Control Centre at Greenwich, with  Recipe all currently occupied. The building also has a lift whom we have a contract, and they will send which facilitates those tenants with mobility prob- someone to assist the tenant if required.  Maintenance lems. Kenneth Lee House, similar to Lambourne Court, has  Resident reminder communal areas like a kitchen, a lounge and a garden in which tenants have been encouraged to  Tenants corner grown some vegetables or plant flowers. In Ken- neth Lee House our flats are let as Housing for  Summer events Older People.

 Quiz Corrner

New World Interns Recipe Joana Regina Italian meatloaf “I have recently started to work at new “I was nervous and confused on the first day. This recipe serves around 6 to 8 portions. World Housing as an intern and I couldn’t But after talking with Sandra and Helen, I -Ingredients: be happier. All the staff have been really felt so happy and lucky to work here. During  680g ground beef nice to me since the first day that I started. my internship period working at Kenneth Lee  1 Tablespoon olive oil Every member of staff have dedicated to me house, Helen was always patient to teach me some of their time and share with me  1 Leek, cleaned amd chopped (white and light green parts only) to show me what her experience, their role is at giving me oppor-  1/2 large green pepper, seeded and NWHA. tunities to learn chopped  2 teaspoons chopped garlic They have taught new things. I de- me how they do signed and printed  1 cup chopped baby spinach their work so that posters, visited a  2 teaspoons dried basil (or 2 tablespoons I can also assist. few residences, chopped fresh basil) and assisted Helen  1 cup diced canned tomatoes I have had the in interviewing opportunity to  1/4 chopped roasted red peppers (from a someone who was jar) work and partici- applying to live  110g dried breadcrumbs pate in different projects like the organiza- here and also accompanied a resident to see tion of the summer trip, and Newsletter writ- the doctor. I think it was a really unforgetta-  250ml milk ing, communicating with residents over the ble experience. I look forward to continue my  2 eggs, beaten telephone and face to face.” internship here.”  1 cup tomato sauce

Getting to know Phu Tao (Housing Officer)

Phu is one of our housing officers. He is  One thing our residents probably do responsible for our properties in Lambeth not know about you? and Greenwich boroughs. We asked Phu People probably think I talk a lot but in a few questions to get to know him better: fact I am a quiet person and sometimes when I speak to tenants on the phone they forget or do not know that I only  How long have you worked in hous- ing? speak Cantonese but they would speak to me in Vietnamese, I have to I have been here since 1999 started as remind them I don’t speak Vietnam a trainee, then become a permanent ese. member of staff 2 years later Method  Something you hope to achieve with  What is your favourite thing to do in New World in the next year? 1. Preheat oven to 180c/ Gas mark 4 London for free? Everything is available for people to 2. Heat olive oil in a large frying pan over medium heat. Add the leek, green pep- Visiting the different museums and gal- access over the internet, at New leries around the city, there are some per and garlic. Cook, stirring occasional- World tenants can view their rent ly, until soft. many of them to visit. For those chil- accounts and report a repair through dren who like dinosaurs, the Natural His 3. Stir in the spinach and basil and continue the Internet not many tenants are cooking until the spinach is fully wilted. tory Museum is I deal. using this feature so I hope to encou- 4. Remove from heat and stir in diced toma- rage more people to do so. toes and red pepper. 5. Place in a large mixing bowl and stir in breadcrumbs, milk and eggs. 6. Add ground beef and mix well, using

your hands. Season with salt and fresh If there is a question you would like to ground pepper. put to a staff member why not get in touch with us on 020 8675 0320 or by 7. Place in a loaf pan and bake for 45 minutes. email at [email protected]. We would love to hear from you budding jour- 8. Spoon tomato sauce over the top and

nalists out there whether young or old! continue baking for another 15 minutes.

9. Remove from oven and let sit 5 to 10

minutes before serving.

8 Easy Ways to Lower your Electric Bill

1. Ditch the screensavers Since your computer still runs background opera- tions and your screen is still lit while the screensav- er is in use, you save al- most no power. Instead set the computer to hibernate or turn it off.

2. Turn up the Heat in your Fridge Most refrigerators allow Maintenance you to set the tempera- tures to the edge of freezing, it is unnecessary Planned Maintenance and it will cost you extra In the last year, 15 new kitchens have been fitted in our prop- likelihood is that the money. Instead Set your erties. In each case, the old kitchen was completely stripped contractor will take fridge to 3-5 degrees out and new flooring, units, electrics, lighting and extractors whatever action is and the freezer between were fitted as well as complete redecoration and new tiling required to remove -15 and –13. In addition, 26 new the immediate risk boilers have been fit- and then report 3. Turn Lights off back to New World ted, providing those All together, your lights or return the follow- homes with new effi- are one of the largest en- ing day. cient heating systems. ergy consumers in your New World uses the Please do not call home. Turn them off when- information gathered the callout service ever they aren’t in use. for repairs such as from our last stock con- dripping taps, leaks that can be contained, lost keys (these dition survey in 2015 4. Insulate to plan our new kitch- are the tenant’s responsibility) or pest control. If the con- tractor is called out to a repair out of hours which is Home insulation is the best ens, boilers and bath- passive way to reduce rooms. The surveyors deemed to be not an emergency, we may charge you for your heating and cooling give us an independent the callout fee. view of the condition of energy costs. each property which If you smell Gas, please take the following steps allows us to budget for and plan major repairs fairly accord- 5. Invest in and use ing to priority. Power Strips  Turn off the supply at the mains: Most devices continue to Emergency callout Service  Don’t smoke or use a naked flame consume power even when Our office phone number – 020 86750 0320 automatically or turn any electrical switch or ap- they are not in use. To redirects to our contractor, One Stop Gas & Plumbing, outside pliance off or on (this includes mo- stop this, plug everything of office hours for the reporting of emergency repairs bile phones or pressing doorbells) into power strips. Please note however that our callout service in the evenings or as this could ignite the gas: at weekend is strictly reserved for repairs to address an im-  Open all doors and windows IMME- 6. Air Dry more clothes mediate risk of serious danger to tenant’s safety or the prop- DIATELY to ventilate the property; and dishes instead of erty itself. and using a tumble dryer. Examples of emergencies are burst water pipes, overflowing  Call the National Gas Emergency sewage, electrical faults which cannot be isolated and are Number on 0800 111 999 (24 hours). Phone from a 7. Upgrade your Light likely to cause shock or fire or broken external doors leaving nearby property and do not use a landline or mobile Bulbs a property unsecured. Depending on the circumstances, the phone in the affected property. Traditional bulbs waste 90 percent of the energy they use, instead modern compact fluorescent bulbs (CFLs) are much more effi- Resident Reminder cient. Repairs satisfaction surveys 8. Do certain things at When you report a repair, we will send you a written survey in the post to complete and if Night you have provided a mobile number, you will also receive a text asking if you are satisfied There is a disparity be- with the work. tween peak and off elec- Please do send the surveys back (there is a postage paid survey included with the letter) or tricity rates. Peak rates reply to the text as your responses, good or bad, allow us to ensure that our contractors are are 5-7pm on weekdays. providing a good service. Avoid them by doing You are also welcome to call us if you are not satisfied with repairs that have been carried things like washing clothes out in your home, but please do not wait weeks or months to tell us. If too much time elapses and dishes at night and on since the repair, it is very difficult for us to ask the contractor to return and rectify any out- weekends. standing issues.

DATES TO Tenant’s Corner

REMEMBER Direct Debit Winners Winners of £10 each

January Lambeth Mrs Voong Phung

February Lewisham Ms F. Seba & Mr S. Bouffellah

March Lambeth Mr John Mcauley

 SUMMER TRIP Have you considered changing the way you pay your rent for a chance to win?

Speak to a member of a staff today to start paying by Direct Debit! This year we are going to Butlins in Bognor Regis on the 11th of August. Returned Tenant repair satisfaction Winners of £10 each Quarter 2 Lewisham Mrs Oanh Quach  ANNUAL GENERAL MEETING Quarter 3 Southwark Ms Linda Jennings

This year’s annual general meeting will take place on Summer Events the 19th August at New World’s office; 8 Grange Rap and poetry Summerfest Love2Dance Food stock Mills, Weir Road, London Date: 26 July 2017 Date: Saturday 08 July 2017 Date: 22 April– 22 July Date: 15-16 July 2017 SW12 0NE Location: Peckham li- Location: Rockliffe gardens, Every Monday, Tuesday and Location: Battersea Park, brary,122 Peckham Hill Southland Road, Plumstead Saturday SW8 4NW  UPCOMING BANK Street, SE15 5JR SE18 Location: Albany Centre and Time: Saturday 15 July HOLIDAYS 2O17 Time: 11:00-13:00 Time: 2:00pm-5:00pm Theatre, Douglas Way, SE8 from 12noon to 7pm If you are aged 13 to An Afternoon of music and 4AG Sunday 16 July from -Monday 28th August 17 and to practice your entertainment for all the fam- Time: 12noon to 1pm 12noon to 6pm -Monday 25th December rapping and poetry ily, Craft and food stalls as Price: £2 in advice, £5 on skills come to this work- Free weekly street dance les- -Tuesday 26th December well as children’s activities. the day shop with talented poet sons for 8-18 year olds in World Cultural Festival Xana. Deptford, Sydenham and Hon- Two days of food, drink & Date: 16 July 2017 or Oak. Suitable for children music set within the beautiful Lambeth Country Show and young people. Battersea Park CONTACT US Location: Eltham Palace, Date:15 July Court Yard, London, SE9 5QE Community Football Location: Brockwell Time: 12:30pm– 5:00pm Date: Every Wednesday from park, Norwood Road, 11 May to 2 July London SE24 9BJ An afternoon of dance, thea- tre, music and circus from Location: Goldsmith Communi- Time: 12:00-8:00pm around the world. Suitable ty centre, Castillon Road, SE6 Holicultural shows, home for children. 1QD grown vegetables and Time: 5pm– 7:30pm flower competition, food and crafty for all to en- Time joy. Quiz Corner

Quiz 1. Can you guess the following riddle? Quiz 3. 020 8675 0320 Mr Brown was killed in the afternoon. The wife said she was reading a book. The butler said he was taking a shower. The chef said he was mak- 020 8675 9388 ing breakfast. The maid said she was folding clothes, and the gardener said he was planting tomatoes. Who did it? 07552 552 814 Quiz 2.

Email: [email protected] SMS Email: [email protected] ake.co.uk

8 Grange Mills SW12 0NE Weir Road London