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Because the World Is Always On CORPORATE SOCIAL RESPONSIBILITY REPORT 2006 Because the world is Always on. CORPORATE COMMUNICATIONS 54, rue La Boétie 75008 Paris – France www.alcatel-lucent.com ALU_RADD_GB_PPP.qxd 24/05/07 11:27 Page 2 CONTENT 2 MESSAGE FROM THE CEO 4 CHRONOLOGY 7 FOUNDATIONS OF OUR CSR APPROACH 8 A Responsible Governance 10 Ethics & Compliance 12 A Truly Global Leader 16 An Innovation Powerhouse 19 TAKING UP CHALLENGES 20 Human Resources 26 Environment, Health & Safety 32 Social Responsibility in the Supply Chain 36 Digital Inclusion 40 Corporate Citizenship 44 Photography 47 EVALUATING PROGRESS 48 CSR Organization and Indexes 49 CSR Reporting: Tools and Guidelines 49 Glossary 50 Social Indicators 51 Environmental Indicators 52 Independent Verification Statement CSR Objectives (inside back cover) Most of the photos used to illustrate this report are of Alcatel- For the purpose of this document, the expression “the company” Lucent employees. Some are from a photo essay entitled means either Alcatel when refering to a period ending on “Bridging Cultures to Share Our Vision” commissioned by the November 30, 2006, or Alcatel-Lucent when refering to a later Alcatel-Lucent Corporate Communications department to com- period. The company Alcatel Lucent (hereafter "Alcatel-Lucent") memorate the Alcatel-Lucent merger (see page 45). Others were resulted from the merging of the companies Alcatel and Lucent taken at company events during 2006. We sincerely thank all the Technologies Inc. (hereafter “Lucent”), together with all their employees who agreed to be photographed and especially those consolidated subsidiaries on November 30, 2006. whose photos appear here. ALU_RADD_GB_PPP.qxd 24/05/07 11:31 Page 1 PROFILE Alcatel-Lucent’s vision is to enrich people’s lives by transforming the way the world communicates. Alcatel-Lucent provides solutions that enable service providers, enterprises and governments worldwide, to deliver voice, data and video communication services to end-users. As a leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communications services for people at home, at work and on the move. With operations in more than 130 countries, Alcatel-Lucent is a local partner with global reach. The company has the most experienced global services team in the industry, and one of the largest research, technology and innovation organizations in the telecommunications industry. Alcatel-Lucent achieved adjusted proforma revenues of 18.3 billion of euros in 2006. ALCATEL-LUCENT, A TRULY GLOBAL LEADER IN COMMUNICATION SOLUTIONS €2.7 BILLION 130 COUNTRIES €18.3 BILLION R&D INVESTMENT WORLDWIDE PRESENCE REVENUES CORPORATE SOCIAL RESPONSIBILITY REPORT / 2006 / ALCATEL-LUCENT 1 ALU_RADD_GB_PPP.qxd 24/05/07 11:31 Page 2 MESSAGE FROM THE CEO “Corporate social responsibility is a part of who we are and how we do business every day. “ Dear Stakeholder, Through the merger of Alcatel and Lucent Technologies, Alcatel-Lucent has several things in place to help us deliver we have brought together two great companies to form on these commitments. an even greater company. This combination of two global • Our Corporate Values – Customers First, Innovation, communications leaders represents a strategic fit of vision, Teamwork, Respect and Accountability – all speak to a geography, solutions and people, and creates a truly global shared system of beliefs that are consistent with a socially enterprise that transcends national borders. It also has brought responsible company. together two corporate cultures that value innovation, • Our Statement of Business Principles establishes the excellence and corporate social responsibility (CSR). minimum standards of behavior and are based, not only upon the laws and regulations that affect our business, Alcatel-Lucent’s stated vision is to enrich people’s lives but also on the concepts of integrity, respect, fairness, by transforming the way the world communicates and diversity and ethical standards of behavior. connects. For us, enriching people’s lives is about more • Our participation in the UN Global Compact underscores than just delivering the latest communications applications. our commitment to respecting human rights, adhering It’s about operating in an environmentally friendly manner. to and promoting labor standards within our sphere It’s about providing a healthy work environment for our of influence, protecting the environment and supporting employees. It’s about working to close the digital divide anti-corruption laws. to achieve “Broadband For All.” It’s about working • Our Office of Business Conduct ensures that the with suppliers and partners that share our commitment company’s commitment to business conduct and legal to being socially responsible. And it’s about enhancing compliance is fully implemented and embraced by all the communities in which we live and work through Alcatel-Lucent people. corporate philanthropy. • And lastly, our dedicated CSR and foundation organization monitors the action plan, our progress and specific indicators that are published every year. 2 ALCATEL-LUCENT / CORPORATE SOCIAL RESPONSIBILITY REPORT / 2006 ALU_RADD_GB_PPP.qxd 24/05/07 11:31 Page 3 In the pages that follow, you will learn about our efforts SUPPLIER RELATIONS: Our Procurement Department in five main areas of CSR: digital inclusion, human resources, has been committed to assessing the CSR performance supplier relations, the environment and philanthropy. of our suppliers against internationally recognized standards Let me briefly touch on each here. of ethical, social and environmental practices. In 2006, the Dow Jones Sustainability Index recognized our strategy BROADBAND FOR ALL: As a leading provider of global toward suppliers as a “best practice.” This approach to CSR communications solutions, Alcatel-Lucent is committed in the supply chain is part of our commitment to promote to using its innovations to help achieve a more inclusive CSR within our sphere of influence. information society. Our global reach and our portfolio of products and services will enable us to fulfill this commitment ENVIRONMENT: We will endeavor to undertake initiatives by supporting emerging countries in their efforts to integrate to promote greater environmental responsibility and and adopt the latest communication developments and encourage the development and implementation of by offering innovative applications tailored to local needs environmentally friendly technologies. Alcatel-Lucent is to favor the social and economic development of emerging compliant with European legislation dealing with Waste of countries. Electronic and Electric Equipment (WEEE), as well as the legislation concerning the Restriction of the use of certain HUMAN RESOURCES: Merger integration is always Hazardous Substances (RoHS). We are committed to reducing challenging – especially when you are dealing with companies the power consumption of our products and facilities, with the size and scope of Alcatel and Lucent. That said, our and to limiting the environmental impacts of our products teams have already made great progress in ensuring that throughout their life cycles. best-in-class human resource practices, processes and tools are in place, offering employees a growing, global, diverse PHILANTHROPY: Philanthropy is one of the major pillars workplace within one of the world’s leading communications that support Alcatel-Lucent’s commitment to corporate social solution providers. We are confident that the diversity of responsibility and to promoting cultural diversity and dialogue. our workforce will help ensure success wherever we operate. As such, we are committed to enhancing and serving the To remain competitive, however, we must adapt to ever- communities where our employees and customers live and changing market conditions. As a result, we will implement work. In addition to the company’s dedicated foundation that a set of measures that include the reduction of our global workforce by about 12,500 positions over the next three supports education and youth development programs, years. These are very difficult, but necessary, decisions. Alcatel-Lucent will continue to develop its global photography Alcatel-Lucent is committed to approaching these reductions sponsorship program and to support employee volunteerism in a fair and balanced manner, and to treating all employees in community service projects around the world. with care and respect. We will do what we can to minimize the impact on those leaving the company in accordance As you can see, Corporate Social Responsibility is a part with local regulations. of who we are and how we do business every day. Patricia Russo Chief Executive Officer CORPORATE SOCIAL RESPONSIBILITY REPORT / 2006 / ALCATEL-LUCENT 3 ALU_RADD_GB_PPP.qxd 24/05/07 11:31 Page 4 ALCATEL-LUCENT: A LONG HISTORY OF ENGAGEMENT IN Signature Creation of the U.N. of the Ethics Global Compact Committee Launching 1st inclusion of the in the photography FTSE4Good sponsorship Global Index program Publication Publication Launching 1st A dedicated of the of the statement of the Sustainable Sustainable Environmental on Business Digital Bridge Development Development Charter Practices Initiative report organization 1992 1997 2001 2002 2003 ALCATEL LUCENT 1996 1998 1999 Publication of the Creation Creation Partnership Founding Creation Joined Business Environmental of Lucent of the EH&S with the member of the Office for Social
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