Can Livestrong Survive Lance Armstrong and a Doping Scandal? Page 1 of 8
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Can Livestrong Survive Lance Armstrong and a Doping Scandal? Page 1 of 8 Article location:http://www.fastcompany.com/magazine/150/can-livestrong-survive-lance.html October 18, 2010 Tags: Leadership, Magazine, Lance Armstrong, Livestrong Can Livestrong Survive Lance Armstrong and a Doping Scandal? By Chuck Salter 0 Like On a Sunday night in late July, a trio of bouncers stand outside a chic club near the Champs-Élysées, in Paris, checking guests for a special bracelet with a black plastic charm of a No. 28 cycling jersey. Inside, a red and white logo-festooned racing bike is on display like a sculpture. The absence of a rider is appropriate: This is the post-race celebration for Lance Armstrong's last Tour de France. He's just finished a humbling 23rd in a race he's won seven times. But the mood at the Team RadioShack [1] party is upbeat. Longtime Hollywood producer Frank Marshall [2] is there. So is surfing superstar Rob Machado [3]. CNN's Sanjay Gupta [4]. Twitter investor and entrepreneur Chris Sacca [5]. Executives from Google and Sony. A U.S. ambassador. The Champagne flows. In the midst of the VIPs, working the room furiously, is Doug Ulman, the 33-year-old president and CEO of the Lance Armstrong Foundation, better known as Livestrong [6]. It was Livestrong that was the real winner at the Tour. Nike had lined the course with Livestrong banners and covered it with supporters' messages in bright yellow paint ("Lost my leg but not my courage"). Yellow rubber bracelets were everywhere. A controversial stunt that morning, in which Armstrong and his RadioShack teammates broke Tour rules by donning black jerseys to honor the 28 million people worldwide living with cancer, had become big news on the biggest day of the Tour. "Where's Lance?" guests shout to Ulman over Michael Jackson's "Billie Jean." Armstrong arrives around 11. Dressed in an elegant dark suit and white shirt, he's the last rider to take the small stage and address the crowd. All those years when the leader's yellow jersey was his personal uniform, he mostly avoided crashes. Not this time: "It all caught up to us this year," he says, perspiring under the lights. But he smiles, takes a few photos with the team, and talks about what the Tour did for his cancer campaign. "I wanted to take the Livestrong message [7] around the world," he says. "You could not have brought more attention to the issue today." Then he disappears into a curtained-off area. "I was thinking, I can't wait to get out of here," he tells me later. He was headed to the Bahamas on vacation with his family. What no one at the party mentions is the legal shadow lingering over Armstrong. Since May, federal investigators have been exploring whether he used performance-enhancing drugs while winning his Tour titles. He proclaims his innocence, as he has in the past. But the special agent in hot pursuit is the man who put Olympian Marion Jones behind bars and made a name for himself by exposing baseball's steroids scandal. Unlike the cases involving Barry Bonds or Roger Clemens, there's more at stake here than one athlete's reputation. Armstrong is not only "the most famous cancer survivor in the world," in the words of John Seffrin, CEO of the American Cancer Society [8]. He is also the inspirational figure behind the most entrepreneurial foundation in cancer, a critically important health-care movement that helped win $3 billion in new funds for cancer research and prevention in Texas alone. While its $50.4 million in annual revenue is less than what the 97-year-old American Cancer Society raises in a month, Livestrong has been a catalyst for better cancer care and education across the globe. "It's a force to be reckoned with," says Leslie Lenkowsky, a professor at Indiana University's Center on Philanthropy. Livestrong's help http://www.fastcompany.com/node/1693641/print 10/18/2010 Can Livestrong Survive Lance Armstrong and a Doping Scandal? Page 2 of 8 line, guidebooks, and website helped more than 400,000 people last year. Its social-media efforts reach about 3 million supporters. It has pioneered programs here and abroad for survivors; worked to unify the fractured cancer community; and instigated a worldwide crusade, which includes the United Nations and the Clinton Global Initiative, to make the world's No. 1 killer a health-care priority. "I can't think of an organization with the breadth of activity that the foundation has," says Dr. Larry Shulman, chief medical officer at the renowned Dana-Farber Cancer Institute [9] in Boston, "and that includes the American Cancer Society." Which puts Armstrong [10], and CEO Ulman [11], in an uncomfortable position. The two are "soul brothers," as one Livestrong sponsor puts it: both cancer survivors, both highly competitive and disciplined athletes, both bright, passionate, and charismatic activists. "If we want to talk about cancer or go out and have beers at happy hour, that's fine with me," Armstrong says. Together they have built something remarkable. Armstrong attracts attention and supporters; Ulman melds them into a powerful community. Even if Armstrong isn't ultimately charged, a prolonged investigation that sullies the foundation's public face could take a toll on its fund-raising and, most important, its credibility. Will corporate sponsors and donors differentiate between the founder and his foundation? While Ulman awaits the outcome, he's being forced to wrestle with a critical question about his boss: Is Livestrong's greatest asset also its greatest risk? Ulman sees the investigation as a cycling scandal that pales in importance compared to fighting the world's deadliest disease. But that's not to say Armstrong's legal trouble doesn't enter into his thinking. "It's made me more focused," Ulman says. "Twenty-eight million people are counting on us." ✌✌✌✌✌ Brian Singer is one of the 28 million. He's 32 but looks ancient, his face swollen from chemo, his head hairless. He sits hunched in a wheelchair at the Hospital of the University of Pennsylvania. "I feel beat down," he says. "Destroyed." But he's determined to stay awake to meet a man who had the same disease -- testicular cancer that spread to the lungs and brain -- and survived. It's late August and Armstrong is in Philadelphia for the annual Livestrong Challenge -- one of four around the country -- equal parts rally, fund-raiser, and race. Armstrong is squeezing in a hospital visit, as he does about once a month. He's already donned gown and gloves to visit with two patients in isolation. When he enters the conference room where Singer waits with several other cancer patients in wheelchairs, he is trailed by a gaggle of doctors, administrators, and a hospital camera crew. "Ready to get out?" he quips. Armstrong has a knowing, almost mischievous grin that only a fellow member of the cancer club could pull off. He steps carefully over IV lines and sits down next to an older man who lost his forearm to cancer and whose chemo-ravaged voice is barely audible. At one point, Armstrong introduces a Livestrong employee -- "She's one of us!" -- a breast-cancer survivor. Singer, an ex-Marine, doesn't tell Armstrong that one tumor was too deep in his brain for surgeons to remove when they cut out others. Doctors gave Singer a 10% chance of survival back in April. He doesn't describe how he got laid off from his IT job and the stress on his wife, Kimberly. He simply asks, "How do I get my energy and drive back? All I want to do is sleep." "If you want to sleep, sleep," Armstrong tells him. "When I was in the hospital, I slept 20 hours a day." This is the Lance Armstrong the public doesn't see. Lance Armstrong, cancer coach. "I have to be judicious about [cancer patients] I tell him about," says Jonathan Thomas, president and CEO of American Century Investments [12], a Livestrong partner. "The last time I saw Lance, he remembered a colleague of mine whose daughter has pancreatic cancer. He asked, 'How is she? You got her number?' He called her cell right then." Through its help line and other services, Livestrong also acts as a cancer coach, one that extends beyond the reach of its founder. Armstrong's stay at the Philadelphia hospital is brief, but the organization remains, in a program for survivors created and funded by Livestrong. The cynics and Armstrong haters -- and there are many -- characterize his involvement with Livestrong as a http://www.fastcompany.com/node/1693641/print 10/18/2010 Can Livestrong Survive Lance Armstrong and a Doping Scandal? Page 3 of 8 predictable image-burnishing campaign by a troubled celebrity. It's a convenient but flawed narrative. He started the organization 13 years ago, before winning the Tour de France, before dating singer Sheryl Crow made him tabloid fodder, before many outside pro-cycling ranks knew who he was. Dr. Craig Nichols, the Portland, Oregon, oncologist whom Armstrong says saved his life, described "the obligation of the cured." Armstrong took it to heart. Armstrong is not giving interviews these days, but after his hospital visit he makes an exception to talk about his foundation. The one stipulation from his lawyers: The investigation is off-limits. As we get started in a hotel suite north of Philadelphia, he moves my recorder closer, to the arm of his chair. In street clothes -- dark jeans, a white shirt, and khaki canvas boots -- he looks wiry, almost slight.