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Annual Report 2018-2019 helping to energise the world Annual Report Isaac Regional Council ISAAC REGIONAL COUNCIL: ANNUAL REPORT 1 Isaac at a glance 58,870 square kilometres unique spanning from the coast communities to the coalfields modern mining towns, historical towns, coastal and 7 17rural towns. Moranbah is the main service centre, population approx. 8,5403 $6.35 billion contributions to QLD’s gross state product based on a population of only 20,990 5 produces 53% of QLD’s median age 32 2 13.32% of registered saleable coal businesses are agriculture 2 8 1 $438.5 million beef industry1 $9.6 million permanent sugar cane population 20,990 temporary industry1 population6 fly in/fly out & drive in /drive out 12,075 mining largest industry employer 27 operating coal mines generating $1 billion in royalty payments 7 ISAAC REGIONAL COUNCIL: ANNUAL REPORT [1] REMPLAN Economy, July 2019, [2] Australian Bureau of Statistics 2017, [3] QGSO, Bowen Basin Population Report, 2019, [4] REMPLAN Economy, July 2019, [5] QGSO, Bowen Basin Population Report, 2019, [6] QGSO, Bowen Basin Population Report, 2019, [7] QGSO, Bowen Basin Population Report, 2019, [8] Queensland Government Open Data Portal, Production of saleable coal by district and type. Accessed July 2019 3 Contents 28 12 WHO WE ARE OUR COMMUNITIES 114 FINANCIALS 60 HIGHLIGHTS 4 INTRODUCTION INTRODUCTION 6 HIGHLIGHTS 60 Provide your feedback 8 Communities 62 Building a Stronger Isaac 10 Economy 68 WHO WE ARE 12 Infrastructure 72 Vision, Mission, Values 14 Environment 78 Customer Service 16 Governance 82 Mayor’s Message 18 Other Highlights 88 CEO’s Message 20 Community Grants 92 Elected Representatives 22 LEGISLATIVE INFORMATION 100 OUR COMMUNITIES 28 Policies 102 Community Snapshots 30 Remuneration 104 Our People 34 Council Meetings 106 Event Highlights 38 Audits 108 OUR COUNCIL 40 Expenditure, Rates and Corporate Plan 42 Charges 110 Legislation 44 Concessions 111 Organisational Structure 46 Customer Service 112 Executive Leadership FINANCIALS 114 Team 48 Financial Reporting 116 OUR STAFF 52 Financial Position 117 People and Performance 54 Assets 118 CEO Assessment 58 Financial Health 120 ISAAC REGIONAL COUNCIL: ANNUAL REPORT 5 Adopted by Council on 19 November, 2019 Resolution 6360 Electronic copies of Council’s Annual Report can be downloaded from www.isaac.qld.gov.au 6 © Isaac Regional Council 2019 Introduction “Communicating our vision and commitments to the community” Welcome to the 2018-19 Annual Report of Isaac Regional Council (Council). This report details our performance in meeting the strategic priorities outlined in our Corporate Plan Isaac 2020 and provides an analysis of our financial performance. The theme for 2018-19 was Building a Stronger Isaac. This document demonstrates our commitment to supporting our region with vibrant communities, a strong economy, a healthy environment and effective, sustainable infrastructure. Council provides essential programs and services to the community. This report details our successes and challenges faced over the past 12 months whilst ensuring we remain open and accountable to our stakeholders. This information is relevant to - Community groups; - Isaac residents and rate payers - Government agencies; - Local business owners; - Funding bodies; and - Potential investors; - Current and potential staff The objectives of this Annual Report include: - Communicating our vision and commitments to the community; - Reporting on our performance in delivering the Corporate Plan; - Instilling community confidence in our ability to show strong leadership and deliver on our promises; - Illustrating our commitment to accountable and transparent government; - Promote to local, state, national and international stakeholders our vibrant region as a great place to live, work, play and invest; - Creating sustainability and stimulating the economy by building state and federal partnerships, or obtaining grants or funding for projects; - Marketing Council as an employer of choice for potential recruits; and - Meet statutory requirements under the Local Government Act 2009 (the Act). ISAAC REGIONAL COUNCIL: ANNUAL REPORT 7 For details on any of the content or to obtain a copy of the report, please email records@ Provide isaac.qld.gov.au or contact Council on 1300 ISAACS (1300 47 22 27). Hard copies of the report are available for your viewing at all Council administration centres and libraries The report can be viewed online on Council’s feedback website: www.isaac.qld.gov.au. 8 INTRODUCTION Clermont Office Middlemount Office Nebo Office Cnr Karmoo and Daintree Shopping Centre 10 Reynolds Street Streets, MIDDLEMOUNT QLD 4746 NEBO QLD 4742 CLERMONT QLD 4721 Moranbah Office St Lawrence Office Dysart Office Grosvenor Complex, 36 Macartney Street Shannon Crescent Batchelor Parade, ST LAWRENCE QLD 4707 DYSART QLD 4745 MORANBAH QLD 4744 Glenden Office Ewan Drive GLENDEN QLD 4743 ISAAC REGIONAL COUNCIL: ANNUAL REPORT 9 Building a stronger Isaac “This approach reinforces our ability to continually move forward with resilience” The sustainable management of our finite resources is increasingly becoming a key priority for Council. The Isaac region is transitioning from an unprecedented mining investment boom, to a community evolving with challenging economic conditions. There is an increasing demand on Council services and resources, yet there is not a corresponding increase in our rate-base to support the cost of services, nor increases in funding from the state or federal governments. 2018-19focuse d on ‘Building a stronger Isaac’ and therefore this Annual Report is illustrative of our commitment to providing core infrastructure that connects and services our communities, businesses and industries. This approach reinforces our ability to continually move forward with resilience to deliver quality services to our community, and continue our aim to feed, power and build communities. 10 INTRODUCTION ISAAC REGIONAL COUNCIL: ANNUAL REPORT 11 12 who we are ISAAC REGIONAL COUNCIL: ANNUAL REPORT 13 Our Vision: To energise the world. Our Mission: To feed, power and build communities. Our Vision Statement: Helping to engergise the world. A region that feeds, powers and builds communities. Our Values: Professionalism: We will display accountability, openness, transparency and integrity. Continuous Improvement: All aspects of the organisation’s operations are encouraged through a progressive and creative approach. Excellence: The manner in which we approach all aspects of the business for Isaac region, the highest possible outcome will be achieved. Procedural Consistency: There is a consistent approach to the way in which Council conducts its business across the region. Customer Focus: We identify and meet the needs of all customers in a responsive and equitable manner. Teamwork and Coordination: We work together to achieve a common goal. Safety and Wellbeing: We are all committed to working safely and caring foreach other’s wellbeing. 14 WHO WE ARE ISAAC REGIONAL COUNCIL: ANNUAL REPORT 15 Customer Service Isaac Regional Council strives to build stronger communities through trusted customer service and creating value. Our customer service charter outlines our standards and we encourage your feedback. 16 WHO WE ARE Our service commitment to you, our customer: Our customers are any person or any organisation that has any form of dealing with Council. This includes residents, ratepayers, businesses, Top Four Customer contractors, elected members and Council staff. Service Enquiries When you contact us, we will: - Greet and identify ourselves; - Listen to you with respect, courtesy and understanding; - Respond to your enquiry in a professional and timely manner; - Respect your privacy with confidentiality; - Work in an environment of continuous improvement; and Water and Sewerage - Track outcomes to ensure “we will do what we say we do”. When receiving your complaint, we will: - Listen carefully to your situation and clarify your needs; - Provide you with a reference number for any further enquiry or follow up; - Have the matter investigated thoroughly and objectively; - Work with you so that the matter can be resolved; Regulatory Services - Communicate the progress to you in writing within seven days; and - Take responsibility for ensuring an outcome has been finalised within an agreed timeframe. What we ask from you: - Provide accurate and complete information in your dealings with us; - Work with us to solve problems; - Treat our staff with mutual respect; and Facilities - Respect the community we live in. Your feedback is important to us: We invite written feedback from you about our operation and services. Your comments provide us with valuable information to allow for continuous customer service improvement. Address any correspondence to the Chief Executive Officer, via: - Mail: Isaac Regional Council, PO Box 97, Moranbah QLD 4744 Roads - Email: [email protected] - Website: isaac.qld.gov.au The Council General Complaints Process is made under the Local Government Act 2009 and includes the elements required in Chapter 7, part 6, section 268 of the Act. ISAAC REGIONAL COUNCIL: ANNUAL REPORT 17 Mayor’s Message CR ANNE BAKER “What makes me know I live in a great region surrounded by amazing people is what happens when tragedy strikes. The resilience, spirit and generosity of the pure people power makes it an honour to serve as your Mayor.” I am pleased to introduce my eighth Annual Report To the families, friends and colleagues of these four as Mayor of Isaac Regional Council.
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