Csr Report 2011 Osaka Gas Group Csr Report
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CSR REPORT OSAKA GAS GROUP CSR REPORT 2011 OSAKA GAS GROUP CSR REPORT 2011 Osaka Gas Co., Ltd. 4-1-2, Hiranomachi, Chuo-ku, Osaka 541-0046, Japan For inquiries, contact the CSR & Environment Department on +81-6-6205-4833 http://www.osakagas.co.jp/indexe.html Nada Hama Biotope at our Himeji LNG Terminal, where preserving Nuphar japonicum, one of thethe endangeredendangered speciesspecies ratedrated byby thethe MinistryMinistry ofof thethe Environment.Environment. Index CSR of the Osaka Gas Group Osaka Gas Group CSR Charter CSR Indicators Target and Result Efforts Conduct advanced CSR activities based on ISO 26000 in order to P 9 raise value for all stakeholders Overall satisfaction rate P 19 (%) Overall Feature 1 satisfaction rate 90.0% 89.2% Over82% Satisfaction increased Support for Areas Affected by the Great East Japan Providing Customers with Safety and Peace of Mind P 21 Creating value for Earthquake, Earthquake Measures at Osaka Gas, Incorporating Customer Comments in Products and Services P 23 customers P 24 and Efforts to Achieve Stable Energy Supply P 11 Creating New Value for Customers Target by 2010 2011 FY2012 Result Result Environmental Management Efficiency P 25 (yen/1,000 m3) 91yen or less Osaka Gas Group Environmental Efforts P 27 Harmonizing with the Efficiency 77yen improved P 28 environment and 69yen Aiming for a Low-Carbon Society Resource Recycling P 34 Feature 2 contributing to Biodiversity P 35 realizing a sustainable Developing Environmental Technologies P 36 30 Years of the Small Light Campaign — society Target by 2010 2011 Environmental risk measures, environmental management system, etc. P 37 Result Employee Goodwill Supports the Community P 15 FY2012 Result Number of contacts and communication events P 45 Increase 1,363times in number of Approx. events Being a good corporate 900 times Overview of Osaka Gas Social Contribution Activities P 46 365 At least P 47 citizen contributing communication events 1.9% Social Contribution, Communication with the Public Increase in P 48 to society At least 1% of 1.3 % total contacts Activities at Affiliated Foundations total customers Editorial Policy and Scope of the Report P 3 Target by 2010 2011 Outline of the Osaka Gas Group P 5 FY2012 Result Result Message from Management P 7 P 57 CSR Management The Ten principles of the UN Global Compact, and sections Employee scores on compliance P 57 CSR promotion system of this report related to it awareness P 49 (%) P 58 Dialog with experts Higher than the Principle UN Global Compact Related pages P 59 previous year Corporate Governance 87.2 Businesses should support and respect the protection of 86.7 83.9 84.2 P 60 1 internationally proclaimed human rights; and 72.9 Risk Management P.49-52 Complying with laws and P 50 2 make sure that they are not complicit in human rights abuses. 61.7 Compliance Promotion Environmental Performance Data P 61 Businesses should uphold the freedom of association and the regulations and respect Action on Human Rights P 51 3 effective recognition of the right to collective bargaining; P.56 for human rights Efforts Throughout the Supply Chain P 52 Third Party Review P 65 4 the elimination of all forms of forced and compulsory labor; 5 the effective abolition of child labor; and 2010 2011 2010 2011 2010 2011 (FY) P 66 P.49-52 Code of Conduct Understanding of Knowledge of Third Party Verification the elimination of discrimination in respect of employment awareness level Code of Conduct Work-related laws 6 and occupation. Businesses should support a precautionary approach to 7 environmental challenges; P.25-44 8 undertake initiatives to promote greater environmental responsibility; and Employee opinion survey 9 encourage the development and diffusion of environmentally P.25-44 friendly technologies. (job satisfaction and dedication) P 53 Inclusion in SRI Indices Businesses should work against corruption in all its forms, 10 including extortion and bribery. P.49-52 4.36 As of the end of March 2011, Osaka Gas is included in the 4.07 Maintained following socially responsible investment (SRI) indices. sufficient level Maintain Employee Numbers and Diversify Our Workforce P 54 Dow Jones Sustainability Asia Pacific Index Management policy 3.80 3.74 Dedication to P 55 FTSE4Good Index Series The UN Global Compact the company Balancing Work and Family/Improving Occupational Health and Safety of human growth Satisfaction ECPI Ethical Index Global (E. Capital Partners Indices) The UN Global Compact, an initiative started in 1999, asks with work Human Resource Development/ Ethibel Sustainability Index P 56 signatories to embrace, support and enact, within their sphere 2008 2010 (FY) Communication Between Employees and Company KLD Global Climate 100 Index (KLD Research & Analytics, Inc.) of influence, a set of core values in the areas of human rights, 5: Satisfied 4: Somewhat satisfied 3: Neither satisfied nor dissatisfied 2: Somewhat dissatisfied 1: Dissatisfied Morningstar Socially Responsible Investment Index (MS-SRI) labour standards, the environment and anti-corruption. 1 OSAKA GAS GROUP CSR REPORT 2011 OSAKA GAS GROUP CSR REPORT 2011 2 Osaka Gas Group CSR Charter Fiscal 2011 Activity Highlights With efforts based on Osaka Gas Group CSR Charter, Creating value for customers we raise our corporate Osaka Gas takes part in more 51.1% rate of penetration for Urbanex: Strengthens ties More customers using Rakutoku value for all stakeholders. overseas projects Diversification gas alarms P 22 between tenants P 23 lease program P 24 of LNG suppliers P 21 Harmonizing with the environment and contributing to realizing a sustainable society Sales of ENEFARM residential Living experiment begins in Motto Save service adopted in Senboku LNG Terminal achieves Osaka Gas joins children in Green Symposium on the theme of fuel cell cogeneration system Smart Energy House P 30 large commercial facilities P 32 a 100% usage rate Wave UN global campaign P 35 the environment and reach 3,700 units P 30 of cryogenics P 33 green innovation P 37 Being a good corporate citizen contributing to society Subsidy program to celebrate Environment and energy Energetic Kids Baseball Camp Event held to teach disaster 30th anniversary of the education reaches cumulative held P 47 prevention measures Small Light Campaign P 17 total of more than 110,000 in a fun way P 48 students P 47 Performance in CSR rankings in FY2011 Complying with laws and Medium Marks for Osaka Gas regulations and respect “Leaders” announced by the UN PRI Selected among 44 companies being praised for their (Principles for Responsible Investment) (April 2010) high-quality reports for UN Global Compact for human rights The 2nd Survey on Corporate Action and Management Systems 1st for Climate Change by Integrex Inc. (September 2010) (among 111 companies in the material/energy sector) Training held for compliance Human rights lectures for division 1st among 10 Japanese utilities for climate promotion leaders P 50 heads and managers P 51 Carbon Disclosure Project (October 2010) change-related information disclosure score Japanese 100 companies ranked by CSR, by Nippon Foundation CANPAN (October 2010) 17th Selected as a constituent of the Fund Toriodos Sustainable Equity/Bond Fund (November 2010) (Ranked 3rd among the gas utilities) Nikkei Environmental Management Survey (October 2010) 1st (Electricity/gas sector) Management policy Toyo Keizai Inc’s CSR Ranking (February 2011) 35th (among 1,132 companies) of human growth Selected among 14 Japanese companies in the FTSE4Good ESG Ratings Regional Leaders Driver safety course held at Safe President workplace tours held Driving Training Center P 55 at total of 13 divisions and affiliates P 56 OSAKA GAS GROUP CSR REPORT 2011 2 Editorial Policy and Scope of the Report This report covers the Osaka Gas Group’s top priorities and activities in the light of the opinions of stakeholders and guidelines such as ISO 26000 CSR Report Media Osaka Gas Group’s Actions Introduced by a Range of Media Reader surveys For specialists, corporate customers, suppliers, investors For general customers Feedback from Printed version report CSR Report CSR Report: digest version employees Report of CSR activities undertaken by the An easy-to-read, abridged version of Osaka Gas Group the CSR report for the public Opinions from This year, we featured our safety measures (Japanese version only). Selection of external prepared for the earthquake, and our organizations Information Website report employees’ social contribution activities. to Report Sustainability Reporting Guidelines (G3) of the Global Policy of COP (Communication on Progress) Reporting Initiative, Environmental Reporting Guidelines for UN Global Compact 2007 of the Ministry of the Environment Stakeholder Action on Osaka Gas Group CSR priorities, For all stakeholders Other corporate information media and society’s expectations meetings Long-Term Management Vision and Medium-Term Management Plans State of society Field of Dreams 2020 Definition of Dialogs with experts CSR Priorities Fiscal 2011 and Efforts Improve level of key issues Fulfill its social service and realize a responsibility low-carbon society Reach into new (stable procurement, business fields safe supply, CSR) Website Corporate Profile Annual Report The website provides a wealth of An introduction to the businesses A summary report of the information that carries information that of the Osaka Gas Group businesses and financial results of ISO 26000, UN Global Compact, etc. cannot be included in the printed (Japanese version only) the Osaka Gas Group version. Deciding Priorities Materiality of initiatives and its report is decided based Response to Suggestions and Feedback from the 2010 CSR Report Scope of This Report Third Party Verification on Dialogs with Experts and Questionnaires Organization This report covers the Osaka Gas Group consisting of To ensure reliability, third party had verified the reliability of Japan has almost no Considering rising interest in the wake of the Osaka Gas Co., Ltd.