FUN Guide-Spring/Summer 2020

Other Information Policies • Facility Bookings • Community Groups Making Registration Better Toronto is the largest provider of recreation services in Canada with thousands of children, youth, seniors and adults visiting our recreation centres, pools, fields and courts to get active, learn new skills and build community. We are continually improving our registration and permitting processes, making it easier for you to access our programs and services. Get Involved Do you have specific ideas about how we can improve your registration experience? Send an email to [email protected] with your ideas and advice. Join the conversation on social media using the hashtag #TOrec. Registration/Program Policies Release of Liability, Waiver of Claims, Assumption of Risks By using telephone operator-assisted, Toronto FUN Online or in-person and Agreement registration I acknowledge that I have read, that I understand and that I agree with this waiver. Please Read Carefully! I recognize that my participation in the program/ activity for which I register may include a risk to my health or a risk of injury. Residency Requirements I hereby willingly assume such health risk or risk of injury for myself or for the Program registration priority will be given to residents of the City of Toronto. person(s) for whom I am in law responsible, and I assume full responsibility before, during and after my/their participation in the program/activity. In Residents consideration of the acceptance of my application and the permission Residents are people who live in Toronto, or own a residential or business to participate in the program/activity, I, for myself, my heirs, executors, property located in the City of Toronto. When you register for a program administrators, successors and assigns HEREBY RELEASE, WAIVE, or attend your first class, you may be asked to prove your residency by AND FOREVER DISCHARGE the City of Toronto, all other organizations, presenting, for example, a current utility bill, assessment notice or telephone associations and companies associated with any of the programs offered by bill with your current address. If proof of residency is not provided, the non- resident fee will be applied. the City of Toronto, and all their respective employees, agents, contractors, consultants, representatives, elected and appointed officials, successors and Non-Residents assigns (all of whom are called the “City Indemnitees”) OF AND FROM ALL Non-residents do not reside in, own property in, or own a business in Toronto claims, demands, losses, damages, costs, actions and other proceedings (as defined by ‘M’ series postal codes). whatsoever, whether in law, statute or equity, in respect of death, injury, loss • Non-residents must wait 10 days after the initial registration date(s) to or damage to me or my property, howsoever caused, except to the extent register for programs. caused by or attributable to the negligent or intentional acts of the City • Non-residents must pay a $46 non-resident fee in addition to the program Indemnitees, arising or to arise by reason of my participation in the program fees. or any of its associated activities. • Non-residents must pay a minimum $94 non-resident fee for free programs. Cycling Map Cycle our City within the Park Explore Toronto area parks and trails with your “City of Toronto Cycling Map”. These maps will help you navigate through the many cycling-accessible parks and trails that make our city special. Available free of charge at community centres or to download a PDF copy, visit: toronto.ca/cycling 140 Other Information Registration begins – March 11 Multiple Registrations Registrants can register members of their own immediate family only. Registration for more than one family is not permitted. Registrants can register for person(s) who they are responsible for under the law. Duplicate Registrations Parks, Forestry and Recreation programs are very popular. To give the greatest possible access to as many clients as possible, clients who have registered for programs that occur at the same time must choose one program and staff will withdraw them from the rest, giving others a chance to participate. Older Adults’ Discount Clients 60 years+, who register for adult programs are eligible to receive a 50% discount off the full adult rate. Older adult discounts do not apply to Older Adult programs, contracted, partnership or third-party programs. Age Specifications Registrants must reach the specified age of the program by the first day of class. Private Lesson Programs Private lessons are intended for all ages. Thus no discount is applied to private, semi private and small group lessons, contracted, partnerships, or third-party programs. Camp Extended Hours Program Urban Forestry The camp extended hours program is supervised care before and/or after Plant a Tree, Grow a Forest camp, only for participants who are registered in the associated City of Toronto Parks, Forestry and Recreation camp program. Participants may only Toronto’s diverse urban forest is the vital green infrastructure that creates register for the extended hours program at the same camp location that they healthy neighbourhoods, supports habitat and biodiversity, promotes clean are registered for. Participants must be registered at the camp location before air and water, offers opportunities for recreation and education, fosters registering for the extended hours program. economic prosperity and enhances quality of life for everyone in the city. Personal Account Information Toronto’s urban forest currently covers approximately 26.6 - 28% of To review your personal information, access your account at efun.toronto. the city. There are roughly 6.1 million trees on private property and ca by logging in with your Family and Client Number. If changes are required 4.1 million trees on public property, for a total of 10.2 million trees. email [email protected]. The City of Toronto is planning to reach the goal of 40% canopy cover Program Receipts over the next 40-50 years through maintaining, planting and protecting our urban forest. But we all have an important role to play in caring for this You can access your receipts or account history at any time for up to two shared resource. Find out more about how you can help to grow a forest. years. Keep your receipts for your records. Visit toronto.ca/trees Fee Information #TOtrees Natural Environment • Fee calculations are rounded to the nearest dollar and include 13% HST where applicable • If there is a discrepancy in fees, the City Council approved Parks, Forestry and Recreation User Fee Guide will apply. • Fees are subject to change as a result of the Council approved operating budget. Prorating Program Fees Program fees are prorated based on the number of classes remaining. For evaluated or instructional programs (e.g. swimming), prorated registrations will be allowed before the third class start. Partial Payment When you register for a program that costs more than $100, you have the option of paying in two installments. Fifty per cent (50%) of the course fee must be paid when you register, and the remainder is due five weeks before the last day of the program. Transfers A transfer fee of $12 (per person/per course) will be applied to any client initiated request to move from one program to another or from one class to another. Transfers must be requested prior to the third class/day and will be prorated. Transfers are not permitted for certification programs or as determined by Parks, Forestry and Recreation Staff. Toronto/East York and West Toronto/York Districts – Spring/Summer 2020 Other Information 141 Withdrawals, Refunds and Credits All registration withdrawals/transfers must be initiated prior to the start of the program’s third class/day only. No refunds or credits will be considered after this date. Withdrawals will be prorated based on the date of withdrawal, not based on attendance in the program. Programs that operate beyond 12 weeks will be considered for withdrawals up to half of course. A $12 administration fee will be deducted per person, per program for all refunds, withdrawals and credits. Refunds will be processed back to the original method of payment. As a result of new standards for credit card data security, some refunds may not be processed automatically. In these situations, the primary account holder will receive email instructions to complete the refund process. Requests may be made: • By phone – Client Services 416-396-7378 • In-person – City Hall, civic centres or community recreation facilities Or complete the Transfer, Withdraw and Refund Request Form available online at toronto.ca/parks/registration and submit by: • Email – [email protected] • Fax – 416-392-1551* • Mail – Parks, Forestry and Recreation, Client Services, Toronto City Hall, 100 Queen Street West, 1st floor Toronto, ON M5H 2N2 Parks & * Information Security Alert: Sending personal information by fax /email is not a secure means of transmission. Never record your credit card number on a fax, email or voicemail. There are no refunds for memberships, passports and punch cards. For Horticulture camps that have an added consumable fee, there is no refund of the consumable fee once the program starts. Credits of $10 and under will stay on account and will not be processed as a refund due to costs. For your convenience and easy access to Parks, Forestry and Recreation programs Toronto Parks are for all to enjoy! and facilities, credits will remain on accounts for three years. One of the greatest strengths of our city is our wonderful parks system. Account Disputes Big or small, these parks offer everything from play to quiet relaxation. Account disputes must be registered in writing or requested to be resolved within the calendar year of registration (in the case of December, winter Our parks let you absorb the peace, quiet and natural beauty of the registrations within three months).

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