ISSUE45 Untuk Ahli Sahaja

NewsNetworkPP12389/04/2013 (031984) MARCH 2020 Photo by Sung Jin Cho on Unsplash Jin Sung by Photo

MARCHING INTO Inside this Issue CHALLENGING TIMES Industry News ’s Economic Shopping malls brace Stimulus Package 2020 themselves for 2020 challenges Page 3

Page 10 What’s New ’s MOX Malaysia The Mall, SouthKey JB Page 4 - 5

Early Notification PPKM AWARDS 2020 Scan QR Code to download this newsletter Page 7 President’s Message

Throughout the years since shopping malls came on the Malaysian scene in 1974, we have been in a continuous state of evolution as the only constant is change which is inevitable.

Dear members,

oday, managing shopping malls While all shopping malls in their daily With the government’s helping hand, is as challenging as it can get – routine have been diligently maintaining we hope to overcome any temporary especially when there are fierce hygiene and cleanliness at all times for headwinds and contribute to the recovery multiple obstacles to contend with their patrons, and particularly right now, of the economy with our shopping T– a less than robust economy with rising we need to double our efforts so that activities. costs affecting disposable income, the shoppers have the confidence and ease current global Covid-19 health emergency of mind to continue to visit malls. Coupled Throughout the years since shopping inflicting intense impact on all facets of our with this, we will also need the full malls came on the Malaysian scene in lifestyle and now, political upheaval over expertise of the marketing team to produce 1974, we have been in a continuous the past few weeks, resulting in ambiguity innovative and creative ideas to ride out state of evolution as the only constant and uncertainty. the economic cycle and draw shoppers to is change which is inevitable. Within the continue visiting and shopping. current scenario, we are confident malls We certainly do not need any of the above will evolve themselves yet again, look negativity as we grapple with cautious We are indeed happy to note that the for new and vital opportunities and with shoppers during the traditional post- Malaysian government has taken close passion and prudence, march forward to festive lull, but we need to recognise these cognisance of the current economic remain durable and overcome the hurdles challenges and harness our resources scenario and reached out to our requests together. to tackle the situation head on. Of with some mitigating measures to tide our critical importance is for the mall’s top industry through these trying times. We As they say, when the going gets tough, management to steer malls in the right hope malls will work with their tenants and the tough gets going so it’s all hands on directions (or, if deemed necessary, even retailers to curate win-win action plans deck for now and for our future! change directions) to remain resilient in and to tailor them for optimum results the light of the many obstacles assailing within their own unique circumstances. our industry of late.

TAN SRI DATO TEO CHIANG KOK President

2 PPK NewsNetwork

PPK Malaysia office INDUSTRY NEWS bearers 2018 - 2020

hONOURABLE mEMBERS oF Malaysia’s Economic Stimulus aDVISORY bOARD Package 2020 Tan Sri Datuk Eddy Chen YBhg Dato’ Ngeow Voon Yean The government has announced the 2020 NOTE: Mr Kumar Tharmalingam Economic Stimulus Package on 27 February On 19 March 2020, it has since been Mr Richard Chan 2020 in view of the significant negative impact reconfirmed as follows: YBhg Dato’ Joyce Yap the current Covid-19 world health emergency Mr HC Chan has had on the Malaysian economy, in particular “The government has agreed to provide a 15 on the tourism and related industries including per cent discount on electricity consumption EXECUTIVE COUNCIL MEMBERS shopping malls. from April 1 to Sept 30, 2020 to six (6) selected President business sectors impacted directly from the YBhg Tan Sri Dato’ Teo Chiang Kok With more than 35% of tourists’ expenditure outbreak of Covid-19 - hotel operators; travel Vice President I being spent on shopping, malls which are and tourism agencies; shopping complexes; Ms Phang Sau Lian located especially in the tourist belts have been convention centres; theme parks; and local Vice President II adversely affected and these positive measures airlines offices.” Ms Kung Suan Ai are most welcome to spur expenditures on Honorary Secretary domestic tourism and related spending. Mr MK Foong Assistant Secretary The Stimulus Package measures which are of Precautions Undertaken Mr KK Lim direct impact to shopping malls are as follows: for Covid-19 World Health Treasurer • 15% discount in monthly electricity bills Emergency Mr Tan Joon Kai from April to September 2020 • Option for all employees to reduce EPF Assistant Treasurer Safety for all staff, tenants, patrons, visitors Mr William Tang contribution by 4% from April to December 2020 and shoppers is always of primary concern in COMMITTEE MEMBERS • Tax deduction of up to RM300,000 on shopping malls and malls locally have already renovation and refurbishment cost enhanced their on-going efforts to mitigate the PR & Publicity spread of Covid-19. These steps include the Mr Joseph Yeoh We look forward to work with the relevant following (where applicable): Social agencies on practical and feasible mechanics • Installation of hand sanitisers at all Mr Patrick So to facilitate the above and also encourage entrances, lift lobbies, toilet lobbies, Research our members to undertake any necessary concierge stations and other central Ir YL Lum and relevant refurbishments to enhance their locations. Sports malls’ shopping ambience in order to utilise the • Face masks should only be worn by those Mr Darren Hee stimulus being provided for optimum results. already having symptoms. Special Project • Thermal scanners for body temperature Dato Sri Vincent Tiew At the same time, as indicated in the Stimulus screening of mall management and Training/Seminar Package, we urge our member shopping malls to operations staff (including out-sourced Ms Jenny Chan work with their tenants and retailers for realistic personnel) and business outlets. Technical and win-win solutions to reduce monthly • More frequent santisation and cleaning/ Mr Vincent Chong overheads and/or enhance turnover, which may wipe-down of public utilities and Mr Goh Chong Wooi be also tackled in alternative ways other than other touch point areas. For example, Ms Eunice Lim rental reduction. For example, direct marketing escalator hand-rails, lifts, balcony railings, Northern Region Representative assistance, closer joint collaboration on sales balustrades, sitting areas, e-directories, Mr Chow Heng Wah and promotions etc. which will increase footfall washrooms, baby rooms, concierge Southern Region Representative and sales turnover, thereby directly spurring the stations, wheelchairs, baby strollers, kiddie Ms Zahayu Shima Ayub economic cycle. rides and scooters children’s play areas etc. Representative and all others that involve human contact. Datin Christine Ling We further reiterate that shopping mall • In the event of any related unwellness, Representative members will need to analyse and monitor reporting to the relevant authorities and/ Mr David Lau data and trends and to curate appropriate and or self-quarantine. Internal Auditors targeted action plans. Also, as impact differs Mr Amos Chew / Mr John Lau for different categories of business operations, Whilst we work with the relevant authorities mall members need to tailor different assistance to alleviate and mitigate the negative effects programmes that are most suitable and for the of Covid-19 on the shopping scenario in best results. We recognise that each mall has our country, we look forward to the close its individual and unique business environment cooperation of all members to be mindful of fake news resulting in negative perceptions Publisher and such measures have to be tailored and PPK MALAYSIA (Malaysia Shopping Malls Association) implemented on a case-by-case basis. of malls and to only take heed of information A608, 6th Floor, Block A (Lobby No. 2), released by the relevant authorities. No. 1, Jalan SS20/27, Damansara Intan, 47400 Petaling Jaya, Malaysia We are confident that our shopping malls will Tel: 603 – 7727 6202/6232 Fax: 603 – 7727 6203 evolve yet again and enhance ourselves to Email: [email protected] URL: ppkm.org.my cater to the constantly changing trends and the Music Copyright Fees business environment and coupled with close collaboration with our retailers, we will remain The new agreement has been executed with resilient and overcome the challenges together. Music Rights Malaysia (MRM) for music copyright fees effective 1 January 2020 to 31 December 2023. Please do note that the preferential rates mentioned therein will only be applicable for corporate mall members with current memberships with us.

#45 | March 2020 3 WHAT’S NEW

By integrating its current tenant offerings with dynamic co-making and co-working Mall brings together spaces at MOX Malaysia, Tan explains, “We want to promote creativity while creativepreneurs and brands at the same time offer more immersive experiences. We are bucking the trend, offering something different to the via new co-making space industry.”

At MOX Malaysia co-working space, three which can also be used to hold meetings options are available: an open concept on-the-go. Flexi Desk space; a dedicated Permanent Desk in a shared space and Private Studio, Besides organising creative workshops at an office space for teams of up to eight MOX Malaysia, Teo adds that the members persons. These options offer access to can participate in Invade’s retail markets member rates for facilities rental and such as Artbox, described as the largest community events. outdoor creative night market concept in Southeast Asia, and Shilin Night Market, which is Singapore’s first Taiwan themed creative night market. MOX brand lends vibrancy to Malaysia’s creative comunity To further nurture a creative ecosystem, MOX Malaysia also holds regular entrepreneurial talks and community get- togethers to build connections and inspire We want to promote unway Putra Mall’s recent the exchange of new ideas across a variety creativity while at the collaboration with Singapore-based of disciplines. creative retail space activation and same time offer more events management company In addition, MOX Malaysia has a 2,000 SInvade to launch the latter’s first overseas immersive experiences. sq ft auditorium and screening room for expansion of its MOX brand into Malaysia, the creative industry to host gigs, film We are bucking the aims to grow creative businesses with productions, make presentations and retail elements thrown in. engage with their audiences. trend, offering something different to the industry. MOX, which comes from the word, “moxie”, Sunway Malls Chief Operating Officer that means brave, bold and daring, is a new Kevin Tan says, “Through this partnership co-making space concept that exemplifies with MOX Malaysia, we are excited - Sunway Malls Chief Operating the courage to be different, explains to usher in the next phase of retail Officer Kevin Tan Invade chief executive officer Kent Teo, a innovation, where businesses must create leading innovative retail space organiser meaningful retail experiences to connect who owns and holds some of the biggest with customers in order to stay ahead. pop-up markets in Singapore and Malaysia.

“We are effectively creating a two-way channel for cross-collaboration between the two countries’ creative communities,” says Teo whose MOX network is said to extend also to Hong Kong, Indonesia, South Korea, Taiwan and Thailand.

Spanning 21,000 sq ft of gross floor area on the fourth level of the mall, MOX Malaysia, touted to the largest in the country, features more than just a co- working space but also a Marketplace and other specialty facilities.

Marketplace is a curated multi-label retail zone featuring artisanal, hand-picked design goods created by MOX Malaysia members while its Waiting Gallery serves as a concierge service and waiting space for non-members as well as a communal art gallery to showcase its members’ works. There is also an on-site social café, MOX Malaysia’s common area

4 PPK NewsNetwork The Must-Visit Shopping Destination in Bahru

ince the opening of The Mall, Mid Valley Southkey in Johor Bahru, The Mall, centre stage of Southkey City Johor last April, it has emerged development to offer one of the largest retail Sexperiences in the southern part of Peninsular Malaysia and Singapore. With over 1.5 million sq ft of retail space, its seamless integration of shopping, dining, leisure and entertainment options allow the customers to expect an exceptional range of things to see, do and experience.

The Mall has under its roof four anchor tenants, namely SOGO, Village Grocer, Golden Screen Cinemas and Mid Valley Exhibition Centre. Among its key attractions is GSC, the largest cinema in Johor Bahru, with 18 cinema halls and the very first Aurum Theatre in the state.

Additionally, it has 12 major space users and over 290 speciality stores. Well known international brands such as Uniqlo, Harvey Norman, Marks & Spencer, MUJI 無印良品, Swiss Watch Gallery & Michael Kors, G2000, iORA, COACH, Kate Spade and Cotton On can also be found here. take you around the globe for the cuisine The Mall provides a new stylish destination of your choice. for the fashion-savvy with labels ranging Interior of The Mall from Original Levi’s Store, Victoria’s Cosmetic fans can find their top skincare Secret, Braun Buffel, Tumi, ALDO, TSL | 謝 and make-up brands such as Sephora, 瑞麟, Swarovski, Pandora, adidas, Nike, Chanel, Dior, NARS, Sulwhasoo, Kiehl’s, JD Sports, Royal Sporting House, Sports Yves Saint Laurent, Jo Malone London, Direct.Com, MST Golf, Dyson, Machines, Clarins, L’Occitane En Provence, Laneige completed, The Mall, comprising six Samsung, Toys’R’Us and mothercare. and innisfree here. levels, is set to become a transformative shopping district through its amenity-rich There are also many mouth-watering The Mall also has leisure and entertainment community that represents the best in eateries such as Quivo, DubuYo (Urban areas featuring flagship brands like Aurum mixed-use urban revitalisation in the heart Korean Food), Absolute Thai, A&W, Theatre, Kiddytopia, Palo, Pet Lovers of Johor Bahru. KyoChon 1991, Boat Noodle, Sushi Centre, I Play Toys and VR+Zone. Shoppers Zanmai, PopCorn Food Hall, Din Tai Fung, will be able to access six levels of retail, It will be complemented by four office Dragon-i and Nam Heong Ipoh. two levels of basement car parks and eight towers and two hotels. Phase Two will see levels of lateral car parks and a total of a second mall, an additional 5-star hotel, Likewise, Chi-Gui Mala Hot Pot, Arashi 5,611 elevated parking bays. and one block of serviced apartments. The Shabu-Shabu, RA-MEN BANKARA, Palsaik Mall, Mid Valley Southkey is challenged Korean BBQ as well as Benson Signature & As the first phase of the Mid Valley to constantly evolve to stay relevant to KUNG FU NOODLE (咏春面馆) are set to Southkey City development to be shoppers.

#45 | March 2020 5 ARTICLE

This article is re-printed with permission from Focus Malaysia. 6 PPK NewsNetwork COMING SOON

35th Annual General Meeting Our coming AGM originally scheduled on 21 March 2020 has now been POSTPONED to a new date after 30 June 2020 due to the current Covid-19 situation. We will keep you posted in due course - so in the meantime, keep calm, stay safe and healthy!

Certification Early Notification - Course in PPKM AWARDS 2020 for

CERTIFICATION Shopping Mall COURSE IN SHOPPING MALL ‘BEST EXPERIENTIAL WATCH OUT MANAGEMENT Management MARKETING’ for the next Teh Tarik Talk! PPKM first started organising these Awards in 2016 and this has since garnered keen The first session for 2020 originally response from our members. As we were scheduled from 6-15 April has been hosting Council of Asian Shopping Centers TOPIC: Building The Mall of the Future postponed to new dates as follows: (CASC) Conference 2019, the awards were In today’s challenging business enhanced to include entries from CASC environment, mall owners have to 3 – 5 August: countries which included a total of 61 constantly keep up with design trends Marketing & Leasing Part 1 & Part 2 entries from Malaysia, China, Hong Kong to ensure that their brick-and-mortar 6 – 8 August: and Indonesia. presence stays fresh and up to date to Administration meet customers’ needs. PPKM Awards 2020 for member malls 10 – 12 August: from Malaysia will be based on the malls’ This TTT will cover the current challenges Operations & Maintenance Part 1 & Part 2 marketing campaigns held from 1 July faced by mall owners in today’s retail 2019 to 30 June 2020, and will include context and explore new retail for planning Our speakers are shopping mall and programmes like festive celebrations, and building the mall of the future. Our industry practitioners, all well-experienced themed events, sales promotions, public speaker will be Mr Tim Liew, a serial in their own specialised fields so we urge relations, advertising, new and social entrepreneur/speaker with over 16 years you to take the opportunity to learn the media, community projects etc. So, to all of experience in the retail design industry ropes of mall management in more depth our members, please do start collating and co-founder of Visata Creative Sdn Bhd, when we open for the August registrations your submission materials now with this in due course. early notification. Originally slotted for 25 March, the talk has been postponed until further notice NOTE: Part 3 candidates who have As previously, the online adjudication will but please do contact PPKM secretariat for registered for the April session are advised be based on the following criteria: further information if you are interested to continue with their course paper for a time of refreshing your knowledge preparations for submission as usual on 10 • objectives and strategies and networking amongst like-minded April 2020 and will be contacted directly • creativity associates. with further details. • action plan • results • budget and cost effectiveness

We hope these annual awards will continue to stimulate and motivate our mall industry to raise the bar and enrich the shopping experience for all our patrons.

#45 | March 2020 7 PAST ACTIVITIES

Teh Tarik Talks DRIVE MORE SALES WITH MESSAGING & A.I.

Messaging and A.I. are the most frequent digital activity that a person does every day. It was pertinent then that this TTT on 5 December 2019 was presented by AiChat, a leading conversational A.I company which provides a platform for brands to easily manage chatbots on popular messaging apps. The 39 members in attendance during this session were broken into smaller groups to interact and share.

DRIVE AWARENESS IN VISIT MALAYSIA YEAR 2020

The first TTT for 2020 was held on 16 January and hosted by WindowMalaysia, the Official Visa Channel for eVISA/eNTRI for the Government of Malaysia. Through their mobile application and the provision of a wide range of travel related services, WindowMalaysia will help to promote our shopping malls to travellers coming to Malaysia. Our 33 members had a fruitful time picking up these tips and networking amongst fellow industry colleagues.

GREEN BUILDING AWARENESS DRIVE 2020 with GreenRE

Ir. Ashwin Thurairajah, COO, GreenRE addressing participants With climate change having an undeniable impact on the planning and management of buildings and cities, all projects including shopping malls should consider technologies and best practices for a cleaner and greener environment. The Green Building TTT on 10 March with 30 members in attendance was presented by well-experienced speakers representing GreenRe, Greentech and the Malaysian Photovoltaic Industry Association (MPIA).

(GreenRE was set up in 2013 by Real Estate and Housing Developers Networking over Participants discussing ACMV systems Association - REHDA to promote sustainability in the property tea and curry puffs with Ahmad Thibri Mashri, COO, ESD industry.) GreenTech (standing on the right)

8 PPK NewsNetwork Seminar Engineering Shopping Malls IV 2019

Internet of Things (IoT) Ir Dr Alvin Yap Chee Wei, IEM

47 participants attended yet another one of our collaborative seminars with the Institution of Engineers Malaysia (IEM). Held on 27 November at Sime Darby Convention Centre, this was the 4th collaboration since 2015 with proficient speakers The Challenge of Perfect ACMV representing both PPKM and IEM delivering pertinent topics to Systems for Tenants & Landlords the enthusiastic audience. Ir Tan Chioo Bin, IEM

The Current Shopping Mall Scenario Flood Abatement for Buildings Tan Joon Kai, PPKM Ir Loo Chee Kin, IEM

Despicable Me – Operational & Engineering Considerations for Make Your Lifts and Escalators Stratified Shopping Malls Young Again Ir YL Lum, PPKM Raghib Azmi, Grad., IEM

How does Building Information M & E Requirements in Fit-Out Modelling (BIM) Benefit Designs Shopping Mall Stakeholders Pamy Wong, PPKM Ir Ding Ju Liang, IEM

Practical Solutions to Legal Problems Series 3, 8 January 2020

Dato Joshua Kevin, founder of Kevin & Co. shared his expertise on practical legal solutions to a class of highly interactive 17 participants who ‘never had a dull moment’ and rated him as an ‘interesting and knowledgeable speaker’. He covered the pros and pitfalls of the Strata Management Act (SMA) 2013 in relation to shopping malls and shared a case study on maintenance charges for strata buildings. Participants were especially keen to learn the practicalities of rental recovery, including some tips to landlords.

#45 | March 2020 9 hile global retail industry trends for 2020 are still talking very much about the Shopping malls coming together of online Wto offline (O2O) or omni-channels and the influential roles millennials and social media play in the shopping journey, it was brace themselves unprepared for what was to hit its players as it transitions into this new era with Covid-19 making its alarming impact felt. for As Covid-19 spreads it ominous presence, now affecting more than 180 countries and impacting their economies, stock market, trade and tourism, various industries, 2020 challenges including the shopping mall retail, are forced to reinvent themselves amidst such a challenging environment.

In Malaysia itself, the situation is no different. Following the government’s recent announcement of a RM20 billion stimulus package to ease the impact of Covid-19 outbreak and bolster the economy, the big boys in the industry have come up with their own campaigns to shore up sales and consumer spending.

Among them is Sunway Malls, which rolled out a group-wide RM5 million marketing campaign from February 28 that focused on sales drives to benefit both the retailers and consumers at their seven malls in Peninsular Malaysia.

“We recognise that a concerted and mass effort of this scale is required and needs to be undertaken by the private sector,” said Sunway Malls and Theme Parks Chief Executive Officer (CEO) HC Chan, who also envisaged the potential of domestic tourism presenting “a better and viable business opportunity” during such times when international travel is badly affected by travel advisories and restrictions as well as flight cancellations by many airlines. Image courtesy of CASC 2019 Chan added, “We welcome any initiatives that drive local consumption,” while reminding that its own malls have been Meanwhile, delivery orders, takeaway Revenue Valley Group’s Bite and Bites stepping up the cleaning schedule of its and ready-to-eat meals are gaining mobile app, for instance, is said to have facilities and common areas. increasing popularity, especially after the gained grounds in terms of customer announcement of Movement Control relationship management where their Such hygienic and precautionary measures Order on 18 March by Prime Minister restaurants - Tony Romas, The Manhattan have also been further enhanced by most Tan Sri Muhyiddin Yassin which will be Fish Market and NY Steak Shack - are other major local mall operators in order to in place until 31 March. Many shopping concerned. safeguard their shoppers, tenants, vendors malls nationwide remain partially open and staff. as some of the essential services such as According to its CEO Dickson Low, its supermarkets and groceries are housed loyalty app has not been disrupting With Covid-19 being very much an inside. customers from coming to their restaurants evolving situation globally, including which are housed in most of the malls Malaysia, local retailers and mall operators Learning from Council of Asian due to its reward schemes, ambience and are closely monitoring its development. Shopping Centers (CASC) Conference experience of eating out. 2019 Nevertheless, they will need to do more Perhaps what Namseoul University analysis, and optimise on the big data out With digital and technology fast changing marketing and distribution Prof JS Choi there in order to decipher trends which will everything, including the retail landscape, highlighted in his presentation on South help them curate more appropriate and and bringing the latest news and Korea’s Distinctive Retail Market at the targeted action plans. promotions right to your mobile phones, 2019 conference held in last

10 PPK NewsNetwork September could become a reality faster SPORTING EVENTS than we anticipate as Malaysia embraces to go 5G and cashless.

Choi showed an interesting video on Tesco-Homeplus subway virtual store PPKM’s Amazing Mall where the busy consumers conveniently use their smartphones to shop by scanning the QR codes on the virtual displays placed Challenge, on the subway walls, and the grocery items will then be delivered to their homes. 8 March 2020 Retail trends of shopping malls evolving to become retailtainment as well as co- 10 teams participated in PPKM’s second shopping mall hunt for ‘treasures’, running from working, co-making and even co-thinking the Petaling Jaya starting point at Paradigm Mall, to Mall in the city centre, community centres are already happening then onto The Mines and the final check point at IOI City Mall, . The eager in Malaysia as Hong Kong’s Institute of and excited ‘hunters’ were whole-hearted in their participation - performing the tasks Shopping Centre Management president allocated from ‘aiming it right’ to ‘sliding away’. All definitely had a great time building up Baldwin Ko called for malls to have more their team camaraderie as well as enjoying a hilarious and enlightening session during the community hubs. prize presentation when the more amusing and comical ‘wrong answers’ were shared …

The championship went to Team ‘Flow Rider’ from Shopping Centre, followed by 1st runner up ’Coolie Mines’ from The Mines. Our grateful thanks to all mall sponsors – Paradigm Mall, Quill City Mall, The Mines and of course, IOI City Mall for arranging the prize-giving logistics and gifts in kind. We look forward to work with more member malls during our next outing. The relevancy of malls remains so long as they are kept current, top-of-the-mind and multigenerational.

- Donal T Coyle, Managing Partner of Steven J Leach, Jr & Associates We’re off for a great time We are the champions!

The relevancy of malls remains so long as they are kept current, top-of-the-mind and multigenerational, another CASC speaker Donal T Coyle, managing partner of Steven J Leach, Jr & Associates, Bangkok pointed out in his presentation on The Interior Wow Factors.

He said, “You need events to keep these malls fresh.” Pop-up kiosks and weekend It’s amazing we are all here Slide away markets that are being promoted at non- retail or event space should also be given equal, if not more importance than retail NETWORKING PARTNERS space.

Asosiasi Pengelola Pusat Hong Kong Trade Malaysian Association of Property Council of Australia Concurring with Ko, Coyle said retailers Belanja Indonesia (APPBI) Development Council Convention and Exhibition (PCA) Association of Consulting Institute of Shopping Center Organisers and Suppliers Quality Restroom Association need to address the community, which Engineers (ACEM) Management Ltd (ISCM), (MACEOS) of Malaysia (QRAM) can be a big catchment area and can have BBKLCC Tourism Association, Hong Kong Malaysian Association of Real Estate & Housing Kuala Lumpur International Council of Hotel Owners (MAHO) Developers Association, a certain price point. Reminding that retail British Council of Shopping Shopping Centers (ICSC) Malaysian Association of Singapore (REDAS) therapy is “real-time” and cannot be easily Centres (BCSC) Jabatan Bomba dan Hotels (MAH) Real Estate and Housing Building Management Penyelamat Malaysia Malaysian Association of Developers Association replaced by online channels, he said the Association of Malaysia Japan Council of Shopping Travel & Tour Agents (MATTA) (REHDA) needs of the young ones and families (BMAM) Centers (JCSC) Malaysian Franchise Shopping Center Council of should be looked into. Council of Asian Shopping Korea Building Owners Association (MFA) Australia (SCCA) Centers (CASC) & Managers Association Malaysian Tourism Federation Taiwan Council of Shopping Dewan Bandaraya Kuala (KBOMA) (MTF) Centers (TCSC) “The youths in particular are marketable Lumpur (DBKL) Malaysia Crime Prevention Mall China The Associated Chinese Eastern Regional Foundation (MCPF) Middle East Council of Chambers of Commerce and and are constantly communicating. They Organisation for Planning Malaysia Retail Chain Shopping Centers (MECSC) Industry of Malaysia (ACCCIM) want to be entertained, take a break, to & Human Settlements Association (MRCA) Nordic Council of Shopping The Malaysian Society of (EAROPH), Malaysia Malaysia Retailers Association Centers (NCSC) Association Executives (MSAE) refresh and recharge.” FIABCI Malaysia Chapter (MRA) Pertubuhan Akitek Malaysia The Institute of Engineers, Fire Prevention Council Malaysia Green Building (PAM) Malaysia (IEM) Malaysia (FIPCOM) Confederation (MGBC) Tourism Malaysia

#45 | March 2020 11 MEMBERSHIP 2020

CORPORATE MEMBERS INDIVIDUAL MEMBERS 1 Utama Shopping Centre Jetty Point Duty Free Complex The Mines Abdul Aziz b Aman Ishraqi Shah b Abu Bakar, Phang Sau Lian 1MK Mall The Shore Shopping Gallery Abdul Razak Tuah b Othman, CMMLM, CMOM Phoon Kin Kheong, CMM 1Shamelin Shopping Mall Johor Bahru City Square The Spring CMOM James Chin Onn Soon, CMAM Rajashegaran a/l 3 Damansara Office Tower Agnes Tan Mee Yoke Jason Chin Teck Seng Ramakrishnan Alam Sentral Plaza The Starling Aida Azimah Mohamad Abas, Javed Irshad Sani Rashidan b Ismail, CMOM Alor Star Mall KB Mall The Summit Subang USJ CMMLM Jeffrey Soon Jun Yann, CMAM, Richard Chan Chee Keong, Aman Central KL East Mall The Waterfront @ Parkcity Ain Sahira bt Soetarman, CMMLM CMM Amcorp Mall KL Gateway Mall The Weld CMOM Joseph Teo Fang Yih, CMM Ronald Ling Ing Han, CMMLM Amerin Mall Toppen Shopping Centre Ainain Birriyah Binti Zek Josephine Lim Kwee Yuen, Samantha Ooi Suii Liin Atria Shopping Gallery Kluang Mall Tropicana Gardens Shopping Khairuddin, CMAM CMAM San Wei Hwa, Wivien avenue K Kompleks Bukit Jambul Mall Aminudin b Mohd Noah, Julia Chan Saw Chin Chuan, CMOM Bangsar Shopping Centre Kompleks Metro Point Utropolis CMOM Juwendy bt Darus Saw Lee Chuan Kompleks Mutiara Shopping Mall Amos Chew Yee Onn, CMMLM Junairiah bt Afandi, CMAM Set Hon Foong BBCC Kompleks Nafas Mall Vivacity Megamall, Kuching Andrew Ashvin, CMM Katherine Tan Shahrol Azman b Abd Kahar, Berjaya Megamall Kompleks Star Parade Wangsa Walk Mall Andrew Jong Nyuk Nang Kenny Chin Chong Huat, CMOM Kuala Kompleks Tun Abdul Razak Wetex Parade Shopping Angel Wong Ern Qi, CMMLM CMM Shaifulddin A. Majid, CMM Lumpur (KOMTAR) Centre Ang Khoon Looi, Carol Kho Chung Hong, Charlie, Sharifah Fairuz Binti Syed Berjaya Waterfront Complex Kota Raya Complex Zenith Lifestyle Centre Ang Kung San CMM Hashim, CMMLM BMC Mall KSL Esplanade Mall Anthony Dylan anak Frankie Khoo Kah Guan, CMOM Sharinah Binti Muhamad Central i-City Shopping Centre KTCC Mall Jurem Khor Siak Seng, Vincent Sarep Central Market Kuantan Parade Aw Ik Qian, CMMLM Koay Poay Shin, CMMLM Sharon Lee Suit Fong, Central Square KWC Fashion Mall Ashari b Abu Hasan Kok Huei Yuen, CMMLM CMMLM Kulim Central Aziah bt Ahmad, CMMLM, Kuan Chuin Seong, CMOM Siegfried Shaun Dela Pena, Centro Fair Shopping Mall CMOM Kuan Hoi Chean CMMLM Cheras LeisureMall Affiliate Beh Soo Ming Kung Suan Ai, CMMLM Sin Tiew Cheo, CMM Citta Mall M3 Mall Members Beh Chin Sien, CMMLM L Izwan b Abdullah, CMMLM Sit Chee Koon, CMMLM, City Mall , Melaka Individual Belintina bt Binsus, CMMLM Larry Tan Teck Lai CMAM Cityone Megamall Maju Junction Mall Candice Foong May Yee Lau Chore Yee, John Siti Absah Binti Kamarudin, Damen Mall Medan MARA Ben Ooi Beng Eong Carmen Lee Suet Hoong, Lawrence Teh Cheng Poh CMAM Dataran Pahlawan Melaka Megamal Pinang Shopping Faizal Rahim b Moidunny CMOM Lee Bee Tieng, CMMLM Siti Habsah Binti Rahmat Megamall Complex Gan Siew Chain Carriek Chong Ka Loong, Lee Beng Beng, CMM Rambali, CMAM Datum Jelatik Mall Melawati Mall Kevin Chiu Zhenwei, CMM CMOM Lee Chee Hoe Siti Zubaidah Binti Zakaria Dayabumi Mesamall Lee Chee Leong Chan Chin Meim Lee Mun Keong Steve Lim Boon Hoe DC Mall Mid Point Shopping Complex Lee Pei Ling Chan Hong Kong, Peter Lee Poh Chu, CMMLM Soon Sheer Jin,CMOM Outlet Mall Lok Chin Lum Chan Jen Nee, Jenny, CMM Lee Siew Cheng, Karen Subramaniam Apparow, Digital Mall Mid Valley Southkey M.Letchumanan Chan Lai Moi Lee Sze Ying CMOM Dpulze Shopping Centre Mitsui Outlet Park KLIA Ng Choo Yiew, Thomas Chan Pui Li Lee Shyh Chnan, Peter Suhadi B Mohd Sukor, CMOM e @ Curve Mall Ng Chung Yau Chang Wai Kwan, CMMLM Lee Tan Tan Tan Boon Chun, CMMLM East Coast Mall MyTown Shopping Centre Phan May Ling Chan Wai Yee Lee Yew Meng, Daric, CMMLM Tan Cheng Guan Eastern Mall New World Park Tay Seow Liang, Victor, CMOM Chan You Li Leng Lay Peng, CMMLM Tan Chia Whei, Esther, Ekocheras Mall Nexus Bangsar South Tee Kok Guan Chang Loo Wei, CMMLM Lew Wen Feng, CMMLM CMMLM Elements Mall Nu Sentral Timothy Liew Heng Kwun Chee Ken Fah, Daniel, CMM Liew Su Hiung, Michael, Tan Chuan Kang Empire Shopping Gallery Pandan Kapital Timothy Sangawa Chee Kok Leong, Danny, CMOM Tan Gar Peng, Kevin Encorp Strand Mall Paradigm Mall Wong Paik Tho CMMLM Lim Su Yi Tan Hui Swan, Farrer, CMM Endah Parade Paradigm Mall Johor Bahru Woo May Foong Chen Lee Chun Lim Hooi Fung, CMOM Tan Joon Kai Paragon Point Shopping Yasmin Mokhtar Cheng Yew Ong Lim Fei Yoon Tan King Hong First World Plaza Centre Yew Poh Ling Cherci Chan Huey Chyn, Lim Jenn Foong, CMOM Tan King Way Freeport A’Famosa Outlet Pasaraya Komuniti @ Mart YY Lau CMMLM Lim Kee Han Tan Ping Yi Galleria@Kotaraya Kempas Chew Fei Sean, CMMLM Lim Kok Kheng Tan Sri Dato Teo Chiang Kok Gamuda Walk Chew Siew King, Candy Lim Koon Hooi, Cynthia, Tan Sri Datuk Eddy Chen gateway@klia2 Paya Bunga Square (PB Chew Yien Yien, Doreena, CMMLM Lok Loi Genting Highlands Premium Square) CMMLM Lim Lay Hoon, CMOM, Tan Sook Yuen, Charmaine, Outlets Pearl Point Shopping Mall Chia Wen Jun, CMMLM CMMLM CMMLM Giant Hypermarket Bandar Pelangi Leisure Mall Affiliate Chin Li May Lim Rong Jiang, CMMLM Tan Ting Sin, CMOM Kinrara Perling Mall Members Chin Wah Sheng, CMOM Lim Shoo Wenn Tan Yuen Yuen , Sylvia, Giant Hypermarket Banting Pernama Kompleks Mutiara Chin Zhi Ging, CMMLM Lisbet Ling Kiang Hfoong, CMMLM Giant Hypermarket Batu Armada CORPORATE Chiu Jing Chun, Selwyn, CMMLM Tang Chee Weng Caves Pertama Complex Code Entertainment Sdn Bhd CMOM Loh Kwan Jou, CMOM Tang You Qing, Eugenie Giant Hypermarket Bayan Plaza Angsana Fair Star Shopping Sdn Bhd Choo Kok Keong Loh Mun Wei, Ken CMMLM Thee Wei Loong, Dexter, Baru Festival City Sdn Bhd Choo Wan Da, Desmond Loo Ai Leen, CMMLM CMMLM Giant Hypermarket Cheras Plaza Merdeka Golden Mayflower Sdn Bhd Chong Min Fui, Vincent, CMM Loo Hoey Theen Teh Siew Yan, CMAM Giant Hypermarket Kemuning Plaza Metro Kajang IFCA MSC Bhd Chow Heng Wah, CMM Loong Jee Yung Teoh Ee Ling, CMMLM Utama Plaza Pelangi Kingsmen Sdn Bhd Christine Ling Mei Hui Lum Youk Lee Teoh Eng Chiat, Andrew Giant Hypermarket Klang Plaza Salak Park ‘SPARK’ Mandrill Tech Sdn Bhd Christopher Stanley, CMMLM Ma’amur Gadafy b Abdul Teoh Song Loon, CMMLM Giant Hypermarket Klang Plaza Shah Alam (ServeDeck) Chu Chia Siong, CMM Rashid Tian Keng Swee, CMOM Sentral Musixmusix Sdn Bhd Chua Qin Wei, CMMLM Mabel Tan Mui Pow, CMMLM Toh Kai Wei, Arthur, CMMLM Giant Hypermarket Kota Publika Shopping Gallery Nearbuy South East Asia Chua E Fun, CMMLM Mah Liyun, CMMLM Tun Mohd Afindi b Yusof Damansara R&F Mall Johor Bahru Sdn Bhd Chua Eng Neo Maheran bt Hamdani Wan Ainon Binti Abd Aziz, Giant Hypermarket Kuala Riverwalk Village OCK Telco Infra Sdn Bhd Chua Jenny Marilyn Chuah Siu Ching, CMAM Terengganu Pinnacle Analytics Sdn Bhd Chuah Ying Huey, CMMLM CMMLM Winnie Sam Min Wah, Giant Hypermarket Kuantan Quill City Mall Prominent Excel Sdn Bhd Chuang Chew Loon, Alvin, Michael Poh Oon Howe CMMLM Giant Hypermarket Plentong RCMC Sdn Bhd Dredging Sdn Bhd CMOM,CMAM Michelle Chin Mee Ching Wong Chan Fai, Eric Giant Hypermarket Putra SACC Mall SL Group Design Sdn Bhd Dalsah b Darwis Mohamad Khalid Bin Idross, Wong Kong San Heights Sarawak Plaza Stratos Consulting Group Darren Chear CMOM Wong Sook Voon, CMMLM Giant Hypermarket Senawang SB Mall Sdn Bhd Dato Sri Dr. Vincent Tiew Mohamad Nazri b Mohd Wong Woei Ming, Michael, Giant Hypermarket Seri Segamat Central Shopping The Hot Shoe Show & Soon Thung Mokhtar, CMOM CMAM, CMOM Kembangan Centre Company Sdn Bhd David Lau Hing Luong, CMM Mohamad Amirudin b Abu, Wong Yoke Ping Giant Hypermarket Shah Sejati Walk The Lot Associates Sdn Bhd Dayal a/l MK Prabhakaran CMAM Woo May Shee, CMMLM Alam Semua House Visata Creative Sdn Bhd Dr. Alvin Lim Boon Yew Mohammed Hamdan b Yakob Haron, CMOM Giant Hypermarket Subang Seremban Prima Eddie Ng Hing Loi Mat Jidin Yap Weei Kee, CMMLM Jaya Edison Yeoh Weei Yih, Mohd Helmi Bin Mohd Yap Yin Yee , CMMLM Giant Hypermarket Taiping Setia City Mall CMMLM Affendi, CMOM Yap Yoke Lan, Rachel Giant Hypermarket Tampoi Shaw Parade KL Ee Huey Fang, Jyne, CMMLM Mohd Nizam b Abdul Rahman Yeap Chin Chong, CMM Giant Hypermarket Ulu Klang Elizabeth Chan Choo Im Mohd Rafiz Azwan bin Yeap Huey Ling, CMMLM Giant Mall Kelana Jaya South City Plaza Emyriza bt Mohamed Hashim Yeo Yee Yean, CMMLM Giant Superstore Tunjung Star Avenue Lifestyle Mall HONORARY Eric Tee Lai Keong Mohd Shahril b Mohd Shariff Yew Joo Heng, CMOM Giant Setapak MEMBERS Eugene Khoo Mohd Taufiq Hidayah b Yew Su San Giant Superstore Jerteh Straits Quay Retail Marina Esmei Eng Shih Mei, CMMLM Ahmad Zawawi, CMOM Yeoh Keong Shyan Giant Superstore Dato’ Ngeow Voon Yean Eva Hew, CMMLM Ng Bee Fong, Samantha, Yong Yuet Lan, CMMLM Giant Superstore Kuala Pilah Dato’ Joyce Yap, CMM Evelyn Lo, CMM CMOM, CMMLM Yuen Chew Yung Giant Superstore Prima Sunshine Tower HC Chan, CMM Fazrul Isham b Mohd, Ng Kuan Yee, Selina Zainab bt Abd Kadir Saujana (Kajang) Sunway Big Box CMMLM Nik Azlan Nik Aman Zahayu Shima bt Ayub, Glo Damansara Fern Tan Feng Ching Noor Salehah bt Wahid, CMMLM GM Klang Wholesale City Sunway Citrine Hub Foong Meng Khum, CMM CMMLM Zulkahar b Khamis, CMOM Mall Sunway Giza Mall Gan Lip Lin Nor Hayati bt Nawawi Suri, Great Eastern Mall Sunway Putra Mall Goh Boon Ooi CMMLM, CMAM Green Heights Mall ASSOCIATE Goh Chong Wooi Norlian bt Md Tahir, CMAM Sunway Velocity MEMBERS Hasliza bt Abu Talib, CMOM Norbaiyah bt Mohd Yusof Suria KLCC Hau Chee Seng Nurshaheera Binti Othman LEGEND Harbour Mall Sandakan Shopping Mall Ng Hean Yin Hee Yaw Hoong, Darren, Nurul Azuin Binti Adnan, CMMLM Hartamas Shopping Centre Sutera Mall CMMLM CMMLM Certified Mall Marketing & Imago, KK Times Square Taiping Mall Heng Chin Ing, CMMLM Ong Eng Hin, CMM Leasing Manager Intermark Mall Tasek Central Herbie Tan Kim Whatt Ong Hui Ling CMOM IOI City Mall Terminal Larkin Sentra Hing Yi Xin Ooi Boon Shya, CMMLM, Certified Mall Operations Hirdawati Mohd Nasir, CMAM CMOM Manager IOI Mall Bandar Putra Kulai Terminal One Shopping CMAM IOI Mall Puchong Centre Ho Wai Hoong, CMMLM Padma Prian @ Padman s/o Certified Mall Administration IPC Shopping Centre The Curve Hoe Chee Seng Maniam Manager The Exchange TRX How Siew Choo Patrick So Kee Whuay CMM Island Plaza The Linc Hok Wai Khuin, CMMLM Pearly Lim Meng Li, CMMLM Certified Mall Manager ITCC Mall The Gardens Mall The Main Place

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