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TELESERVICES: HAPPENING NOW! Problem-Solving Courts Are Using Technology to Transform the Way They Operate

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TELESERVICES: HAPPENING NOW! Problem-Solving Courts Are Using Technology to Transform the Way They Operate TELESERVICES: HAPPENING NOW! Problem-solving courts are using technology to transform the way they operate. Drug courts, in particular, are embracing technologies like videoconferencing, smartphone apps, portable drug testing devices, and many others to deliver treatment services, supervise clients, and train staff. Collectively, these innovative uses of technology are known as “teleservices.” In 2015, the Center for Court Innovation (the Center) published “The Future is Now: Enhancing Drug Court Operations Through Technology,” a practitioner monograph that explores emerging uses of technology and highlights some of the early teleservices initiatives in problem-solving courts. The following year, the Center assisted four jurisdictions in planning and implementing pilot teleservices projects. This document offers an overview of the pilot projects, highlights promising practices, and offers recommendations for implementing teleservices initiatives in other jurisdictions. 1. USING TELESERVICES TO SERVE MORE PEOPLE IN NEED probation, and treatment providers. The team planned a new teleservices track that allows for remote treatment, court appearances, and supervision. In addition, the team developed a remote screening and referral process for accepting cases from other counties. This process included a questionnaire for assessing potential participants’ “technology readiness.” Today, CAMO uses Montana’s statewide Polycom videoconference system to facilitate remote participation. When a defendant from another county wishes to be Yellowstone County Veterans Court considered for CAMO, the court coordinator administers Billings, Montana a comprehensive risk-need assessment via video. Montana has one of the largest veteran populations Defendants also have the opportunity to observe court in the United States. But the state also has one of the proceedings remotely before deciding to enter CAMO. lowest population densities in the country, so these Once a defendant has been accepted into the program, veterans tend to be spread across great distances and the court uses videoconferencing to conduct regular often are not within reach of needed services. This status hearings, and participants engage in one-on-one geographic isolation poses a challenge to the Yellowstone counseling sessions by video as well. There is even a County Veterans Court—also known as CAMO (Court Polycom app that allows participants to connect to the Assisting Military Officers)—which is one of only three court and counselors using their phones. The project veterans treatment courts in Montana. CAMO sought to has been so successful that CAMO has purchased an use technology to reach more justice-involved veterans additional Polycom unit to begin Moral Reconation who live in isolated parts of the state. Therapy (MRT) classes and statewide mentor training. The Center helped to kick off CAMO’s ambitious To enhance supervision of remote participants, pilot project by facilitating a two-day planning workshop. CAMO uses the CheckBAC smartphone app to monitor The CAMO team included the judge, a veterans justice alcohol use and track participants’ location. The app outreach officer, a community outreach worker, and notifies participants when they are required to submit representatives from the prosecutor’s office, defense bar, a breath test. Within 20 minutes of receiving an 520 Eighth Avenue For more information about teleservices New York, New York 10018 and available training and technical p. 646.386.3100 assistance, contact Aaron Arnold, f. 212.397.0985 Director of Treatment Court Programs, courtinnovation.org at [email protected]. Teleservices: Happening Now! alert, participants must blow into a hand-held police- has been a valuable resource for clients and is an grade breathalyzer device connected to the phone via example of how a simple and inexpensive teleservices Bluetooth. In the case of a positive result or missed test, initiative can support participant recovery. the app immediately notifies court staff using a secure CAMO is supported by the Drug Court Case connection. Court staff can review breathalyzer results, Management System, a propriety, web-based case schedule tests, and monitor defendant location. management tool designed specifically for drug courts. CAMO also uses text messaging to offer This system, which is used by a number of treatment participants motivational support. Participants receive courts around the country, helps court professionals individualized text messages that include court effectively track a drug court case over time, manage announcements, updates, reminders, notifications about treatment, and monitor drug testing and other case community events, and motivational recovery messages. information. It also allows team members to enter The messages are sent daily through Live Inspired, an information 24/7, facilitating more effective team automated online messaging system. The system, which collaboration and information sharing. can generate generic or customized recovery messages, 2. BUILDING The new initiative, called “E.N.T.E.R. DUI Court” TELESERVICES (Employing New Technology to Extend the Reach of THROUGH DUI Court), leverages an existing partnership between INNOVATIVE Clearwater County and the neighboring Nez Perce Tribe. E.N.T.E.R. DUI Court PARTNERSHIPS Clearwater County, Idaho The tribe has the technological infrastructure to deliver In Idaho, a new internet service to the remote communities in the region, teleservices-based and it was already providing internet service to the county DUI court is being court building. As part of the new project, the tribe agreed planned to address to provide internet service to support remote treatment the state’s high delivery for E.N.T.E.R. DUI Court participants. The tribe rates of death and will house the necessary equipment in a designated injury caused by facility and supply court participants with state-funded impaired driving. tablet computers. In return, the system will be configured Idaho is largely a to enable access to substance use treatment for the rural state, and underserved tribal community. many court-involved residents do not have access to a The Center for Court Innovation supported the DUI court. Moreover, individuals who lose their driving E.N.T.E.R. DUI Court initiative by facilitating a planning privileges after DUI arrests have difficulty accessing workshop for the project’s key stakeholders in Clearwater treatment services and other resources. To address County. During the workshop, the planning team—which these barriers, the state transportation department was comprised of representatives from the court, the proposed creating a teleservices-based DUI court to state technology and transportation departments, and the serve the mountainous logging communities of north- Nez Perce Tribe—created an action plan for implementing central Idaho. Such a court would improve access to the new DUI court and strengthening the partnerships treatment and make it easier to supervise defendants between the tribe, the court, and community-based in the community. In addition, technology could enable agencies. These partnerships will provide a solid court teams to meet regularly and receive training foundation for implementing the project once necessary without traveling great distances. state and federal funding is secured. 2 Center for Court Innovation 3. PROMOTING BEST County, identified videoconferencing as a solution to PRACTICES THROUGH these challenges. The courts partnered with the Gateway TELESERVICES Foundation’s Lake Villa Treatment Center to enable clients McHenry County is a rural to attend court hearings through videoconferencing. area located 63 miles The court purchased a webcam and a monitor for outside of Chicago. The the courtroom, while the treatment facility set aside county currently has two a dedicated HIPAA-compliant space (a room with an problem-solving courts: opaque door containing all of the necessary technology an adult drug court components) equipped with OmniJoin videoconferencing and a mental health software. Participants attending court hearings from the court. These courts, treatment facility are able to build rapport with the judge however, grapple with a and view the judge’s interactions with the other treatment shortage of residential court participants. treatment resources in the This model has already been successful in a community. Participants nearby jurisdiction. In Illinois’ 19th Judicial Circuit, Lake who need residential County Adult Probation Services added teleservices treatment typically must McHenry County Specialty Courts to its treatment model in 2009. The county partnered utilize far-away facilities, Woodstock, Illinois with Haymarket Center, a residential treatment provider making it nearly impossible for them to attend court. in Chicago, to ensure that participants in residential Accordingly, participants are usually excused from court treatment have access to court proceedings via Skype. appearances during their time in residential treatment. This approach is not without challenges. For instance, Adult drug court best practices, however, emphasize the court must make special arrangements to take the importance of the judge-participant relationship in participants into custody at the residential treatment supporting the best possible client outcomes. Missed facility when such a court sanction is required. Despite court appearances make it more difficult for the this challenge, however, the project has been a success—
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