Recommended Practices During Diversion and Passenger Recovery in

Global Aviation Consulting LLC 2018 GAC Services Introduction

• Alternate Airports Diversion Coverage • Assistance With Diversion Planning • Alternate Airports Evaluation • Access to Comprehensive Airport Database • Alternate Airports Availability Monitoring and DIVERSION DISPATCH Reporting PLANNING SUPPORT • One Phone Call Diversion Handling • On the Ground Airport Support SUPPORT AT THE REGULATORY AIRPORT SUPPORT • 24/7 Coverage, Coordination, and Support • Dispatch and Operational Support

POST DIVERSION CHARTER • Assistance With Irregular OPS EVALUATION ARRANGEMENTS • Follow up on permissions and issues • Charter GH and Fuel arrangements GAC Facts: -Global Aviation has been supporting diversion and technical needs since 2000. -Many major commercial aviation passenger and cargo airline clients -Geographic areas of service include Russia, Eastern , Central and (recently introduced). POLAR AND TRANSEAST ROUTES JFK

ORD 82 N

#1 #1A #2 DFW #3

#5 #4

LAX

BEIJING

SHANGHAI HONG KONG

TOKYO FAA Regulatory Guidance – Polar Operations

Airport requirements for designation as en route EN ROUTE ALTERNATE AIRPORTS alternates. The availability of alternate airports along a route is an important part of ensuring flight safety. Though much attention All operators must define a sufficient set of alternate is paid to the very rare case of an in-flight engine failure, the airports, such that one or more can be reasonably vast majority of diversion causes are not engine related. It is expected to be available in varying weather conditions. very important, therefore, for all airplanes, regardless of the number of engines, to consider the availability and suitability of emergency alternate airfields.

Airline recovery plan for passengers at diversion Regulatory considerations for alternate airports. alternates. The FAA Guidance for Polar Operations from the Flight Standards Service (AFS-1) requires to define a All operators must have an FAA-approved recovery sufficient set of alternate airports, such that one or more can be plan for unplanned diversions. The recovery plan reasonably expected to be available in varying weather should address the care and safety of passengers and conditions. crew at the diversion airport and provide a plan to transport passengers and crew from that airport. Major Traffic Flows

Houston Washington Los Angeles Chicago San Francisco New York

ROUTE NETWORKS LINKING MAJOR HUBS IN EUROPE AND NORTH AMERICA WITH ASIA VIA RUSSIAN AIRSPACE London Paris

Moscow Tokyo

Beijing

Delhi Hong Kong Singapore Russian Airports Currently Supported by GAC

All operators must define a sufficient set of alternate airports , such that one or more can be reasonably expected to be available in varying weather conditions - ETOPS requirement.

Bodo Longyearbyen Fairbanks Anchorage Barrow Rovaniemi Oulu King S a lmon Murmansk St. Petersburg Nome Cold Bay Arkhangelsk Mis Shmindta Pevek Nizhniy Novgorod Amderma Usinsk Anadyr Ukhta Salehard Tiks i Norils k Norilsk Samara Novyj Urengoj Shemya Is . Ekaterinburg Raduzhnyi Polyarniy NizhnevartovskChelyabinsk Magadan Yakutsk Petropavlovsk -Kamchatsky Barnaul Krasnojarsk Bratsk Neryungri Abakan Irkutsk Chita Blagoveschensk Yuzhno -Sakhalinsk All Alternate Airports in Ulan-ude Vladivostok , Ulaanbaatar Sapporo Central Asia, Vladivostok are also supported by GAC For Beijing PEK For Shanghai PVG TSN/ZBTJ Tianjin SHA/ZSSS Shanghai Hongqiao DLC/ZYT Dalian HGH/ZSHC Hangzhou NKG/ZSNJ Nanjing WUH/ZHHH Wuhan

Dalian Penglai

Qingdao

Hangzhou

ADDITONAL EN-ROUTE Hohhot – HET/ZBHH Taiyuan – TYN/ZBYN Qingdao – TAO/ZSQD Shenyang – SHE/ZYTX Harbin – HRB/ZYHB - TNA/ZSJN GAC Alternate Airports Information Database Overview Alternate Airports Availability Info Report Domestic Transit Hall Capacity: 300 - 350 GAC Airport Information Database PAX Jet Bridges: YES Alternate Airports Info Report - continued VIP Lounges: YES AIRPORT ADDITIONAL INFO MAINTENANCE Medical Aid Post at Terminal: Tel: +7 (383) Maintenance Service: 216-97-57 1. Tel: +7 (383) 216-90-63 Transportation: Available E-mail: [email protected] RFE Levels and Resque Contacts: CAT 9, 2. OJSC Sibir Technik H24; Tel: +7 (383) 216-91-88, E-mail: Tel: +7 (383) 359-91-01 [email protected] Fax: +7 (383) 359-91-48 Meteo Service: Tel: +7 (383) 319-40-15 E-mail: [email protected] PASSENGER AND TERMINAL Hangar Space Availability: YES Passengers Service: GROUND HANDLING Tel: +7 (383) 216-90-93, 216-98-01 Ground Handling Service: E-mail: [email protected] Tel: + 7 (383) 216-91-13, 216-91-11, 216-92-12 Other Airlines Flights at Airport: , Email: [email protected] Globus/S7, Air Kyrgyzstan, Air Astana, , SITA: OVBBFXM, OVBBFXH Ellinair, Red Wings, IrAero, Turkish Airlines, AFS: UNNTAPBF , Airlines, Airlines, Mobile: +7 (913) 720-45-17 Rossya Airlines, , Somon Air, Tajik E-mail: [email protected] Air, VIM Avia, UT Air, , Yakutia, Types of Aircraft Officially Approved for Operation: International Transit Hall Capacity: 200 – 250 A310/319/320/321/A330/A340/A380, PAX B737/B747/757/767 Wheel Chock: YES GAC Airport Information Database Alternate Airports Info Report - continued Tow Bars: Water Supply Unit: MW-2 B777 YES, (TOWUNIV–2-6) Toilet Service: YES De-icing Equipment and Type of De-icing B767 YES, (TOWB767-C) Fluid?: TEMPEST, LMD-2000, EFI-2000 B747 YES, (15F2342, TOWB747L) (Kiitakori); B787 N/A, OCTAFLO-EG TYPE1, MAX FLIGHT TYPE 4 B757 YES, FUELING INFORMATION A340 YES, (TOWUNIV–2-6) Fueling Companies: A330 YES. CJSC "Gazpromneft-Aero Novosibirsk" Tow Tractor: Belaz-7421, SCHOPF- Eremichev Andrey 396/180/300 Tel/Fax: +7 (383) 319-10-12 E-Mail: [email protected] Passenger Steps: Smartstep-2, SPT- Fuel Type: TS-1 154, SPT-114, AVIOGEI SE 58-24, ATC AND RAMP ABS-580 TWR, ATC Contacts: Loaders: Commander 15i/30i/40i (Max GND 121.7, TWR 118.5, RADAR 122.0 cargo weight 20t); CLT-8, Trepel PCL- APP 127.5/127.1, ATIS 127.4 Russian 70/37-WP, APK-K, Tel: +7 (383) 359-90-31, 359-99-05 FMC; TUG-660 (MBL-660) Belt Airport ATC manager: conveyor truck Tel: +7 (383) 359-90-25 ATIS in English: 131.3 GPU: APA-80, GPU-140 Method of Marshalling: ICAO ASU: TMD-250 TUG, TLD (ASU-600) RW AND NAVIGATIONAL AIDS RW Characteristics: GAC Airport Information Database HOTELS Alternate Airports Info Report - continued Hotel 1: AZIMUT SIBIR *** HOSPITALS 259 rooms available Hospital 1: Novosibirsk State Regional Clinical Hospital Tel: +7 (383) 223-12-15, 217-69-70 Novosibirsk, Nemirovicha-Danchenko Str. 130 E-mail: [email protected] Cardiology Web: Neurology http://azimuthotels.com/azimut_hotel_siberia Burns unit Distance 17 km from airport Cardiovascular surgery Hotel 2: Neurological surgery RIVER PARK *** Trauma 316 rooms available Resuscitation department Tel: +7 (383) 349-50-50 Tel: +7 (383) 315-99-00, 346-49-66, 315-97-97 E-mail: [email protected] E-mail: [email protected] Web: http://www.riverpark.ru/ Web: http://oblmed.nsk.ru/ Distance 19 km from airport Hotel 3: Distance 19 km from airport Gorskiy city hotel *** Hospital 2: 268 rooms available Central Clinical Hospital Tel: +7 (383) 230-55-56, 230-55-55 Siberian Department of RAN E-mail: [email protected] Novosibirsk, Pirogova Str. 25 Web: http://gorskiycityhotel.ru/ Cardiology Distance 17 km from airport Neurology Hotel 4: Surgery SKYPORT **** Trauma (airport hotel) otorhinolaryngology 149 rooms available Tel: +7 (383) 330-98-99, 330-43-21, 330-32-66 Tel: +7 (383) 216-90-65, 216-90-66 E-mail: [email protected] E-mail: [email protected] Web: http://www.ckbsoran.ru/ Web: http://www.skyport.su/ Distance 44 km from airport Distance 500 meters from airport Airport Local Diversion Coordinators Alternate Airports Info Report - continued

“Global Aviation Consulting is the handling agent for XXXX Airlines in PKC. I met with our local agent, Tatyana Schelkanova, and arranged for a tour of the airport facilities and a meeting with the airport director.”

Steve Smith Dispatch Instructor at XXXX Airlines

Mrs. Tatya Schelkanova – GAC PKC Rep GAC Alternate Airport Availability Monitoring and Processing System

Proprietary cloud -based system developed by GAC

AIP INFO AND NOTAMS GAC LOCAL RETRIEVAL AND GAC GAC AIRPORTS COORDINATOR DATA BASE PROCESSING DISPATCH

ALTERNATE AIRPORTS AVAILABILITY DECISION REPORTING

AIRLINE FLIGHT PLANNING Alternate Airports NOTAMs Retrieval and Processing

NOTAMS ARE RETRIEVED EVERY 15 MINUTES EACH NOTAM IS EVALUATED AND IS CLASSIFIED INTO 3 GROUPS

Important NOTAM – placed to draw attention

Informational NOTAM - only numbers are listed

NOTAM not processed Alternate Airports Availability Reporting System

Airlines can receive alternate airports availability reports via email or retrieve from GAC website at any time

ANADYR UHMA/DYR ISSUED: 18 APR 0900Z RWY(S): 01 / 19 RWY FC/BRAKING: ISSUED ON 18 APR 0900Z: FOR ALL RW: CLRD / GOOD HOURS: OPR HRS: 2100-0600Z. AD IS CLOSED FROM FRI 0600 TILL SUN 2100 AND HOLIDAYS. (AIP) EMER DIVERSION: AVL ONLY DURING AD OPS HRS Airport’s Availability EMER DIVERSION: 24 HR WITH 80 MIN PRIOR NOTICE GAC Proprietary info CFR STATUS: 8 is available during AD operating hours (2100-0600) NOTAMS: A0258/13, A4976/13, A0716/15, A2490/15, A0806/16, A1743/16, A1742/16, A1739/16, A6176/16, A6175/16, A6187/16 Informational NOTAMs FUEL: YES (TS-1) ATC TOWER FREQ: TWR/APP 124.0 ATC TEL: +7 (42732) 2-74-59, 2-75-69, ATS BRIEF +7 (42732) 2-75-45. ENGLISH SPEAKING: YES +7 (42732) 2-74-63 SITA: NO AFTN: UHMADUXX, UHMABFXX, UHMAPPXX CUSTOMS & IMMIGRATION: In AD operating hours

RMK: A4900/14 - AD NOT AVBL AS ALTN OUTSIDE AD OPR HR. REF AIP AD 2.1 UHMA-1.20 Nov 07:00 2014 UNTIL PERM Important NOTAM Alternate Airports Availability Reports

ANADYR PETROPAVLOVSK-KAMCHATCKY

UHMA/DYR UHPP/PKC ISSUED: 31 Oct 0216Z ISSUED: 31 Oct 0216Z RWY(S): 01/19. RWY(S): 16R/34L RWY FC/BRAKING: ISSUED ON 31 OCT 0200Z: FOR ALL RW: RIME / FROST RWY FC/BRAKING: ISSUED ON 31 OCT 0200Z: RW 34L: WET (50- COVERED (50-100% RWY 01 MM DEEP) / MEDIUM 100% RWY 02 MM DEEP) / GOOD HOURS: OPR HRS: 2100-0600Z. AD IS CLOSED FROM FRI0600 TILL SUN2100 AND HOLIDAYS. HOURS: 2000-0800 EMER DIVERSION: YES, H24/7. 80 MIN PRIOR NOTICE REQUIRED OUTSIDE EMER DIVERSION: YES, H24. 60 MIN PRIOR NOTICE DURING AD OPS HRS. PLS SEE REMARKS! CLOSURE HRS. Please refer REMARKS! CFR STATUS: 8 is available during AD operating hours (2100-0600) CFR STATUS: 8 H24 NOTAMS: A0258/13, A4976/13, A0716/15, A2490/15, A1743/16, A1742/16, NOTAMS: A4453/18, A5377/18, A5761/18, A6361/18, A6490/18 A1739/16, A2103/17, A4581/17, A0044/18, A0046/18, A0045/18, A0050/18 FUEL: YES (TS-1) FUEL: YES (TS-1) ATC TOWER FREQ: 118.1, RAD/119.4 ATC TOWER FREQ: TWR/APP 124.0 ATC TEL: +7 (41531) 9-93-95; ATS BRIEF +7 (41531) 9-93-23 ATC TEL: +7 (42732) 2-74-13, 2-75-69, ATS BRIEF +7 (42732) 2-75-45. ENGLISH SPEAKING: YES +7 (41531) 9-93-95. ENGLISH SPEAKING: YES +7 (42732) 2-74-63 SITA: PKCAPXH SITA: NO AFTN: UHMADUXX, UHMABFXX, UHMAPPXX AFTN: UHPPAPBF, UHPPKOXX, UHPPBFXX, UHPPZTZX CUSTOMS & IMMIGRATION: In AD operating hours CUSTOMS & IMMIGRATION: 2000 - 0800

RMK: RMK:

AIRPORT AVLBL FOR DIVERSION AFTER OPS HRS ONLY FOR MOST DIRE AND CRITICAL Only CRITICAL EMERGENCY is available outside operational hours. EMERGENCY. VERY LIMITED SRVCS OUTSIDE OPS HRS. NOT AVAILABLE AS ALTERNATE ON FEDERAL HOLIDAYS: 05NOV FOR 2018.

A4900/14 - AD NOT AVBL AS ALTN OUTSIDE AD OPR HR. REF AIP AD 2.1 UHMA-1.20 Nov 07:00 2014 UNTIL PERM

A6048/18 - AD OPR HR EXTENDED TILL 0400 FOR ARR/DEP AND HANDLING OF FLT UT533/543 AIRLINES.05 Nov 00:00 2018 UNTIL 05 Nov 04:00 2018 NORILSK

UOOO/NSK ISSUED: 31 Oct 0216Z RWY(S): 01/19. HOURS: SUN2300 - MON0900, MON2300 - TUE0900, TUE2300 - WED0900, WED2300 - THU0900, THU2300 - FRI0900, FRI2300 - SAT0900. EMER DIVERSION: AVLBL ONLY DURING OPS HRS. PLEASE REFER REMARKS! CFR STATUS: 7 NOTAMS: NIL FUEL: YES (TS-1) ATC TOWER FREQ: 118.3, RAD/120.4 ATC TEL: +7 (3919) 47-02-13, 47-02-26, 42-11-60, 470-250; ATS BRIEF +7 (3919) 31-55-05 ENGLISH SPEAKING: NO SITA: NO AFTN: UOOOKOXX, UOOOAPBF CUSTOMS & IMMIGRATION: NIL

RMK:

Only most CRITICAL EMERGENCY diversion. Domestic airport - NO customs or border srvcs. ------1. Till 2359 UTC 31/12/2018 EST: -RWY 01/19: THR19 DISPLACED BY 609M TOWARDS ARP. DTHR DENOTED BY DAY MARKING, RTHL AND RENL. RWY DIMENSIONS: 2821X45M. ARP COORD 691831.4N 0871939.9E ARP ALT 174.67M. DECLARED DIST: RWY 01: TORA ASDA LDA 2821M, TODA 2971M. RWY 19: TORA ASDA LDA 2821M, TODA 2971M. RWY 19 THR COORD 691909.86N 0872048.80E, THR ALT 181.85M, RWY LEAD-IN HIRL CAT 2 900M. RWY 19 ILS, 2NDB, NDB FAP/FAF (500)M DISPLACED TO DIST D11.8 NOR, LOM CROSSING HGT (245)M, LMM (65)M. GPA 5.2 PER CENT (3.0 DEG). OCA(H): - ILS CAT A 231(49), B 234(52), C 237(55), D 240(58). - 2NDB WITH/WO FAF CAT A,B,C,D 280(95). - NDB WITH FAF CAT A,B,C,D 290(105), WO FAF CAT A,B,C,D 305(120). RWY 01: THR COORD 691752.94N 0871831.11E, THR ALT 164.07M. GPA 5.2 PER CENT (3.0 DEG), FAP/FAF (500M) D 9.7 NOR, LOM CROSSING HGT 220M, LMM 75M. OCA(H): - ILS CAT A 215(51), B 218(54), C 221(57), D 224(60), - 2NDB CAT A,B 250(85), CAT C,D 255(90). NDB (LOM) CAT A, B 250(85), CAT C, D 255(90). NDB (LMM) WITH FAF CAT A, B 250(85), CAT C, D 255(90), WO FAF CAT A, B 265(100), CAT C, D 270(105).------2. PERM: DUE TO CHANGE OF VORDME NOR 114.2MHZ, COORD HAVE BEEN CHANGED: 691810.3N 0871811.8E, HGT 168.34M, INSTEAD OF PUBLISHED. DO NOT USE DATA OF VORDME ON MAPS. REF: AIP RUSSIA AD 2.1 UOOO-7, 55, 69, 70, 71, 72, 73, 87, 88, 97, 98, 99, 100, 101, 102. ------3. Till 2359 UTC 31/12/2018 EST: RWY 01/19: FLW OCA/H ESTABLISHED FOR VISUAL APCH: FOR ACFT CAT A 305(120)M, CAT B 335(150)M, CAT C 365(180)M, CAT D 395(210)M. What servicers can be expected at the diversion airport

All ground support services coordination include ( where available ):

• Ground Handling services plus refueling, security, deicing, etc.

• Diversion Coordinator at each diversion location

• Passenger and crew assistance from landing to departure – transportation, lodging, meals, communications, and security

• Communication with passport control and customs clearance (Russian CIQ make unpredictable decisions)

• Cargo off/on load, storage, and security arrangements

• Credit for airport fees/ground support services and fuel

• Assistance with obtaining overflight and landing permits

• Inspection coordination and guidance with all of the paperwork and filings Diversion Decision

ELEMENTS OF THE DECISION MAKING

• Always notify GAC ASAP and provide all relevant information - time is of the essence • Ability for aircraft to continue to a larger and more suitable airport • Airport Certification and types of aircraft serviced • Lack of specific equipment such as tow bar • Absence of certified maintenance personnel • Delay in service (30 -40 min) • May request aircraft maintenance schematics

• Risk involved in a sick passenger diversion • Medical Advise Services • Cold weather conditions • Delay of services related to aircraft type • Crew time limitation • Luggage offload • Multiple family members • Customs/border issues • Distance to medical facilities • Every emergency situation is unique • Diversion into smaller airport Diversion Challenges

Possible Challenges To Overcome

• It takes time to make arrangements for ground handling and passenger services • Communicating the diversion and plans to stranded passengers • Respond to passengers needs • Small terminal transfer area and small catering facility – depending on the airport • Servicing aircraft in cold weather conditions • Servicing aircraft types GH is not familiar with • Absence of certified maintenance personnel • Possible problems with CIQ • Delay in rescue flight planning • Decision-making to send passengers to the hotel • Servicing to elderly, infant, and special needs passengers • First class and VIP passengers

• Language barrier • Crew time restrictions • Spare parts delivery • Equipment needs: mobile crane, forklift, and other heavy equipment Recommendations Highlights

Recommended Practices:

• One person/department from the IOC Crisis Control Center to coordinate • Passenger communication (number one complaint) and social media • Designated crew member(s) to update passengers • Setup a dedicated email address and copy to all relevant departments • Timely communication and coordination of plans between the airline and GAC • Arrange rescue flight as soon as possible (extra crew) • Patience is a virtue Recommendations

Rescue flight planning:

• Rescue flight coordination (and status updates) with GAC

• All crew, maintenance, and other personnel must be included in the general declaration

• Maintenance –include all maintenance personnel and tools (tow bar)

• Aircraft type –depends on airport facilities GAC UNIQUE SERVICES– WHAT SETS US APART GAC HAS PIONEERED POLAR DIVERSION SUPPORT IN RUSSIA WITH 20 YEARS OF EXPERIENCE CRITICAL AND IMPORTANT SERVICES GAC PROVIDES ARE PRE, DURING, AND POST DIVERSION PRE DIVERSION SUPPORT - ASSIST WITH DIVERSION PLANNING AND EXERCISE - MEETS US FAA, JCAB, CAAC AND OTHER AUTHORITIES ETOPS GUIDELINES AND REQUIREMENTS - GAC CREATED PROPRIETARY AIRPORT INFORMATIONAL DATABASE (airport equipment information in seconds – high loaders, etc.) - ALTERNATE AIRPORTS AVAILABILITY REPORTING BASED ON MOST CURRENT INFORMATION - PROCUREMENT OF DOMESTIC AIRPORTS NOTAMS (NORILSK, POLYARNUI) - NOTAM CLARIFICATION (example of runway equipment u/s) - RISKS AND REASONS FOR DIVERSION (sick passenger, etc.) - CONFER WITH DISPATCH AND ADVISE ON BEST AVAILABLE AIRPORT - FAST ARRANGEMENTS FOR SERVICES (in some cases after APT ops hrs)

DURING DIVERSION - PREPARATION FOR THE UNCERTIFIED ACFT TYPE (A350 fueling and other schematics, etc.) - ABILITY TO RESERVE HUNDREDS OF HOTEL ROOMS AT GROUP RATES (where available) - ABILITY TO ADVISE ON PROCEDURES AHEAD OF TIME (For example - to put maintenance in GD?) - ANTICIPATE AND PREVENT POTENTIAL PROBLEMS AS PER PAST DIVERSIONS - EXPERIENCE COORDINATING ALL ASPECTS OF DIVERSION (cargo hold offload onload) - GAC HAS ITS OWN COORDINATORS AT EACH AIRPORT AND ASSISTANCE TOUR GUIDES - GAC IS PART OF THE AIRLINE TEAM (we actively advise, others are just passive, waiting for orders) - ABILITY TO PROCURE HEAVY EQUIPMENT (crane, forklift) - GOOD RELATIONSHIP WITH FATA/MATMC

POST DIVERSION - DIVERSION REPORT AND CRITIQUE. - ADVISE ON HOW TO IMPROVE – PROVIDE INFO TO CLIENTS FOR PLANNING

Airline Dispatch and Regulatory Departments Support

 Dispatch and Flight Operations Department Support • Assistance with any irregular day of ops situations • Follow up on re-route/re-dispatch, flight plan submission, and all communications and messages • Assistance with coordination and resolution of all ATC and other issues • Alternate airports/diversion/ETOPS planning and on the ground support • 24/7 support availability

 Governmental Affairs/Permissions Department • Review all request before the submission to make sure all regulatory and technical information is correct • Seasonal Approvals and Additional Flights/Charter Permissions progress follow up • Provision of information and possible resolution in regard to outcomes • Advice on Regulatory and International Relations matters

 Charter Flights Support • Aircraft delivery Thank you for your attention! Any questions?

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