QUICK
REFERENCE
GUIDE
Contents Overview ...... 1 System Features & Benefits ...... 2 System Requirements ...... 3 Installation ...... 4 Starting DSB ...... 7 Scanning Your Computer ...... 8 Deleting Malicious Entries ...... 9 Changing a Malicious Entry to Safe ...... 10 Web Browsing ...... 11 Analysis Settings ...... 12 Technical Support ...... 14 Customer FAQ’s ...... 15
Overview
Horizon Bank’s online banking continues to be safe and secure and we are now pleased to share with you an application to help our customers stay ahead of cyber criminals. Detect Safe Browsing (DSB) is a free application for qualified customers that provides you protection that goes beyond most anti-virus and malware protection tools. This is one more tool that Horizon Bank is offering to help stop cyber- crime attacks and to keep you and your business secure.
DSB from Easy Solutions is a tool created to protect our customers from electronic fraud modalities, commonly used on the Internet.
Within the protection capabilities of DSB, you will find the connection analysis and system-scanning feature. System scanning identifies the following possible attacks:
Malware: Software that is intended to damage or disable computers and computer systems. Phishing: Website impersonation performed by a non-authorized third party to get confidential information for criminal purposes. Pharming: The fraudulent practice of directing Internet users to a bogus website that mimics the appearance of a legitimate one, in order to obtain personal information such as passwords, account numbers, etc.
If DSB identifies any of these attacks, it will block the threat and inform the user about the security incident.
Every time a security incident occurs, it will be reported to the Easy Solutions laboratories for analysis, continuously improving the security level of your system. The option to send these incidents is active by default in the DSB Settings menu.
Page 1 of 15
System Features & Benefits
Offered free of charge for qualified customers. Provides immediate notification when it detects an attack. Creates a secure access tunnel between your device and Horizon Bank’s online banking. Provides support above and beyond anti-virus and malware detection tools. Detect Safe Browsing works to protect against the following attacks: o Hosts file poisoning – A common spyware and pop-up tactic these days is hosts file poisoning. Hosts file poisoning involves injecting new entries for Internet sites into a computer’s host’s file, so that web site requests are either rerouted to another site or simply return a “Page Not Found” error. o Pharming attacks – is a cyber-attack intended to redirect a website's traffic to another, fake site. o Malware attacks – Malware, short for malicious software, is an umbrella term used to refer to a variety of forms of hostile or intrusive software, including computer viruses, worms, Trojan horses, ransomware, spyware, adware, scareware, and other malicious programs.
Page 2 of 15
System Requirements
In order to install DSB, your computer must meet the minimum system requirements below. These settings are subject to change and the most up-to-date requirements can be found at horizonbank.com/detect-safe-browsing.
For Microsoft Windows Platforms:
Operating System: Windows 7 Windows 8 Windows 8.1 Windows 10 Processor: Pentium 4 2.0 GHz or higher RAM Memory: 512 Mb or higher Free hard disk space: 40 MB Internet connection: Wired, ADSL, or any equivalent broadband connection (512Kbps or higher)
Browser Requirements: Internet Explorer 9 - 11 Google Chrome Mozilla Firefox Microsoft Edge
For macOS Platforms:
Operating System: macOS 10.10 or higher
Processor: Intel Core 2 Duo System memory: 2 GB Free hard disk space: 20 MB Internet connection: Wired, ADSL, or any equivalent broadband connection (512Kbps or higher)
Browser Requirements: Safari 10 Google Chrome Mozilla Firefox
NOTE: You must have administrative permissions to install Detect Safe Browsing. This may require you reach out to your system administrator for assistance with installation.
Page 3 of 15
Installation
1. Before installation ensure all open applications are closed and any work saved. You will be prompted to restart at the end of this installation.
2. Download DSB, Double click on the Detect Safe Browsing Installer.exe icon.
3. A new window will display the DSB download process:
4. Then, you can select the installation language. Currently, DSB is available in English, Spanish and Portuguese.
5. The DSB installation wizard will open.
Page 4 of 15
6. Before beginning the installation, read carefully the license terms of agreement, check the box: “I have read and accept the terms…” and click Next.
Note: During this process, it is possible that the installer requests to close one or more applications. Close them manually or let the installer automatically close them.
Then, the installation of all DSB components will start.
Page 5 of 15
7. Once the installation is complete, you will see a confirmation message; click Finish.
Note: Once the installation is finished, it is recommended to restart your computer to finish setting up Detect Safe Browsing configuration files.
Page 6 of 15
Starting DSB
After installation you will be prompted to restart your machine. DSB runs automatically when you start your computer. The first time DSB runs it will perform a scan of your system. To perform manual scans you can open the DSB Management Console and select Scan. To open the DSB Management Console, double-click on the DSB icon located in the notification area of the Windows taskbar (on the right, bottom of the screen, near the clock).
You can also right click on the DSB icon and select the Open option in order to open the Management Console.
Once the DSB Management Console is selected, the main window will open. On the left side, you will find the actions menu where you can control different DSB options.
Page 7 of 15
Scanning Your Computer
When scanning your computer, DSB will look for:
Malicious entries in the connection records of your system, located in the Hosts file. Processes running in your system, and that were detected as dangerous.
1. Click on the Scan [A] option located in the actions menu, and then click on the Scan [B] button.
2. Then, DSB will start the device scanning.
3. If your computer is free of malicious entries and running processes, the following message will be displayed:
Page 8 of 15
Deleting Malicious Entries
1. If DSB detects any malicious entry in the Hosts file of your system, the following message will be displayed:
2. Click on the Quick Fix option in order to delete the malicious entries marked with an “X” on the left side. DSB will confirm the process with the message below:
Page 9 of 15
Changing a Malicious Entry to Safe
Sometimes DSB may tag something as malicious that you know is valid. To change the status:
1. Click on the “Tag as Valid” option located at the right side of every reported address. Once you have clicked on “Tag as Valid”, a checkmark will appear on the left of the URL indicating the approved status.
2. After tagging the address, click on the Quick Fix option.
Page 10 of 15
Web Browsing
DSB runs in the background when web browsing. When a secured website is detected a pop-up message will appear to confirm you are on an authentic Horizon Bank site.
If a suspicious website is detected the following message will appear:
Page 11 of 15
Analysis Settings
You can configure the general DSB options using the Settings button located in the left-hand actions menu of the Management Console.
Scan hosts file: Searches for new entries and records in the system's hosts file. It is recommended to keep this option enabled. Scan for malicious processes: Reviews the processes that are being executed during the system scanning. It is recommended to keep this option enabled. Submit anonymous activity to EasyLabs: DSB will send anonymous information to the Easy Solutions laboratories (EasyLabs). Additionally, when requiring technical support (see Technical Support), the anonymous register of DSB activity will be attached to the generated ticket. It is recommended to leave this option active. Enable web analyzer: This functionality blocks phishing attacks when the user attempts to enter a website that has been reported as malicious. Every time the user goes to any of these sites, a message will be displayed when avoiding the attack.
If you disable this option, the system will display the following confirmation message:
Page 12 of 15
Enable secure keyboard entry: By having this feature enabled, DSB will prevent information extraction during Protected Sites browsing, from malware that captures data entered through a keyboard (keyloggers).
This function is enabled by default; however, DSB may automatically turn it off in case it is not compatible with another application installed in your device. Placing the mouse pointer over this option will show information about the incompatibility.
When enabled, if you manually disable this option, the system will display the following confirmation message:
Notice that when the five parameters are activated, the DSB Protection Status is “Full”, this can be verified on the status main screen:
Page 13 of 15
Technical Support
Start a support case by following the steps below:
1. Click on the Settings option located at the left panel. 2. Click on the Technical Support button.
After clicking on the Technical Support button, you will be provided a form; fill out the fields and then click on Submit. Responses are emailed within 48 hours.
Page 14 of 15
Customer FAQ’s
What is Detect Safe Browsing?
Detect Safe Browsing is a powerful yet simple application that helps to protect end users from types of online banking fraud, such as phishing or pharming where antivirus and spyware removal software are not effective. Detect Safe Browsing provides real-time malware protection and is installed and runs on your PC/Mac devices that access Horizon Bank’s online banking.
Has my online banking been compromised?
No, Horizon’s online banking system has not had any type of security breach prompting the use of this application. We are offering this free security protection to stay ahead of the criminals that attack businesses like yours.
How much does this cost?
Horizon Bank has invested in this service for our customers and is not charging a fee for our qualified customers.
Will this replace my current antivirus?
No, this is an additional level of protection so please keep your existing antivirus and malware programs up-to-date.
I already have an antivirus program, will this cause a problem?
This program is designed for use with other antivirus software and provides additional protection. A full list of known compatibility conflicts and how to handle them can be found at horizonbank.com/detect- safe-browsing under Frequently Asked Questions.
How do I download this application?
When logging into online banking you will be prompted to download the application, just select the Download Now button and follow the instructions. Administrative access on your device is required and may require you to reach out to your IT resource for assistance. A download link has also been provided on horizonbank.com/detect-safe-browsing.
How do I know Detect Safe Browsing is running?
You can verify the application is running by looking for the small Security Shield icon on your taskbar.
Where can I get more information?
For more information or for additional online security tips visit horizonbank.com/detect-safe-browsing.
Page 15 of 15