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Dorset, Poole & Bournemouth Dorset, Poole & Bournemouth Adult Care & Support Services Directory 2014 The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes In partnership with ZZZFDUHFKRLFHVFRXN www.luxurycare.co.uk Luxury care in Luxury care homes Bournemouth & Poole’s premier dementia care homes We follow the Dr. Gemma Jones model of care giving which concentrates on four different behavioural stages in dementia. We are able to provide support, prompting and reassurance in the earliest stage, followed by increasing supervision, social stimulation and help with personal care as the stages progress. We can also meet the general needs and disabilities of old age on a twenty four hour basis as the home is well equipped with a range of equipment, such as hoists, assisted baths and walk-in showers, pressure relieving mattresses and cushions etc, to support older people. We aim to meet each resident’s specific needs, including health, social, cultural, religious and dietary needs. To achieve this, we will ensure that all residents have a care plan detailing each of their individual care needs and how these will be met. Our friendly and caring staff are committed to providing every resident with individual care and attention in a safe, homely and warm environment, with consistent high standards of service and care. Our rooms have en-suite facilities, underfloor heating, television, wireless call systems and telephone facilities. Aranlaw House Care Home Seabourne House Care Home Regency Manor Care Home Tel: 01202 763367 Tel: 01202 428132 Tel: 01202 715760 E: [email protected] E: [email protected] E: [email protected] 26 Tower Road, Branksome Park, 1 Clifton Road, Southbourne, 16-17 Blair Avenue, Lower Parkstone, Poole, BH13 6HZ Bournemouth, BH6 3NZ Poole, BH14 0DA Contents Who can help? 4 Specialist care services 34 Where do I start? 4 Physical disability 34 Help and advice 4 Learning disability 34 Regions covered by this Directory 6 Mental health 35 'Source Directory': choices for living your life 6 Dementia care 35 Your assessment 7 Memory cafés 37 Personalising Adult Social Care 8 Residential dementia care checklist 37 Personal Budgets 8 Care homes 39 Direct Payments 8 Types of care home 39 Adult Social Care 9 Care homes checklist 41 Out of area care options 42 Leaving hospital and staying independent 10 This Directory's helpline 42 Reablement and rehabilitation 10 NHS continuing healthcare 11 Paying for care 42 Occupational therapy 11 Paying for your own care 42 Telecare and equipment 12 What will you have to pay for your care? 43 Third party payments for care home fees 45 Keeping active 13 Care fees can increase 46 Living well 13 Essential information 46 Making life easier in your home 14 Inspection and registration of care services 46 Independent home care providers 18 Comments, compliments and complaints 46 Home care agency checklist 19 Have your say about local services 47 Dorset home care providers 20 Protecting vulnerable adults 47 Poole home care providers 25 The Registered Nursing Homes Association 48 Bournemouth home care providers 27 Legal help and advice 49 Further local help 29 Useful contacts 50 Handy Van Repair Service 29 Care homes & care homes with nursing listings 54 Day services 29 West Dorset 54 Respite care and short stays 29 North Dorset 62 Supporting unpaid carers 29 Purbeck 64 ‘Home from Home’ day respite 30 East Dorset 65 Carers Direct 31 Poole 71 Dorset Partnership for Bournemouth 77 Older People Programme (POPP) 31 Index 86 Safe and Independent Living (SAIL) 31 Dorset, Poole and Bournemouth Councils' distribution of this publication does not Housing with care 32 constitute their support or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Sheltered (or retirement) housing 32 Commission and neither Dorset, Poole and Bournemouth Councils nor Care Choices Ltd can be held responsible for any errors or omissions. Extra Care housing 32 Housing and support for younger adults 33 To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 206953. This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those Alternative formats requiring the information in the spoken word. 9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 3 Who can help? People fi nding it hard to manage on their own, and their Directory, which covers a large area, three councils are families, need to know where they can go for advice and responsible for community care services: help on the many adult social care services available • Dorset County Council (Adult and Community Services), locally. This Directory is an important source of that • Borough of Poole (Adult Social Care), and information. • Bournemouth Borough Council (Adult Social Care). There are many appropriate services provided by diff erent organisations, including councils, voluntary Throughout the text, for ease of use, the services are organisations, private care agencies and the NHS. In this described as coming from ‘Adult Social Care’. Where do I start? Adult Social Care (ASC) assesses need and provides If you need any form of advice about help to remain information, advice and services to the people of Dorset, independent, or about your care options, you should Poole and Bournemouth, 24 hours a day, 365 days a year. phone your relevant Adult Social Care department to ASC supports adults of working age and older people who request an assessment. Contact details can be found have physical disabilities, learning disabilities, mental health below. issues, a sensory loss or general frailty. The aim is to actively Anyone can ask for an assessment, regardless of their promote independence and choice and help people to fi nancial situation. The assessment and advice is free. You be self-reliant and live in their own homes for as long as may be asked to make a fi nancial contribution towards possible. When this is no longer possible they help people services arranged for you, which could be the full cost of to choose good quality supported housing or care homes. the service for people who can aff ord to pay. Help and advice ASC will always provide support and advice, even if they cannot pay for the help you need. They will do their best Dorset County Council Adult Access Team to help get you back to living independently. Tel: 01305 221016 One in ten people in the UK care for friends or family Email: [email protected] members. ASC supports unpaid carers in various ways, for Web: www.dorsetforyou.com/socialcare example by providing training, links to support groups and assisting carers to get a break from their caring Poole Adult Social Care Help Desk responsibilities. Tel: 01202 633902 This Directory contains information about the services Email: [email protected] available to people in Dorset, Poole and Bournemouth. Web: www.poole.gov.uk/health-and-social-care/ These include: • the protection of vulnerable adults; Bournemouth Care Direct • assessment of needs; Bournemouth Borough Council • advice about social care, health, housing and money; Tel: 01202 454979 • short term help at home to recover your independence Email: [email protected] after an illness or a crisis; Web: www.bournemouth.gov.uk/adultsocialcare • equipment to support independence; • adaptations to the home environment; • benefi ts advice; • meals at home; • social activity; • support for carers and providing breaks; • personal care at home; • Personal Budgets; and • care homes and care homes with nursing. Corfe Castle 4 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Registered Charity No. 1014697 Thinking of moving into a care home – or just needing a little extra help at home? We’re here to help Whatever your care needs, we know that it’s the care that counts – the quality care of all our residents and home care customers. As a leading provider of residential and home care across Dorset, we offer compassionate residential and dementia care in a home-from-home atmosphere. We also provide care to anyone who needs support in their own home, from young people and adults with disabilities, to older people who need a helping hand with their daily lives. Whether you’re looking for care in your own home, a short respite stay or a new home, we offer a warm welcome, comfort, compassionate care and peace of mind. Residential care homes Our locations throughout Dorset: 9 Queensmead Christchurch 1 Alexandra House 01202 485176 Parkstone, Poole 01202 746640 10 St Martins 10 Gillingham Gillingham 2 Buxton House 01747 823221 Weymouth 01305 760834 11 Talbot View Bournemouth 3 Castle Dene 01202 537571 Bournemouth 16 Crewkerne 01202 397929 12 Templeman House Bournemouth 4 Dorset House 6 Ferndown 01202 537812 Hamworthy, Poole 15 01202 672427 3 13 The Fearnes Christchurch 1 5 12 Bournemouth 5 Elizabeth House 11 4 9 01202 296906 Parkstone, Poole 7 Dorchester Poole 13 14 01202 744545 Bournemouth 14 Wickmeads Bournemouth 6 Fairlawn, Ferndown 01202 427144 01202 877277 8 2 7 Maiden Castle House Weymouth Home care offices Dorchester 15 East Dorset 01305 251661 01202 394000 8 Mount Pleasant 16 West Dorset Weymouth 01460 270500 01305 760903 To arrange a visit or find out more, go to our website, call or send us an email www.care-south.co.uk | 01202 712400 | [email protected] RESIDENTIAL | DEMENTIA | RESPITE | NURSING
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