Dorset, Poole & Bournemouth

Dorset, Poole & Bournemouth Adult Care & Support Services Directory 2014

The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes

In partnership with

ZZZFDUHFKRLFHVFRXN www.luxurycare.co.uk Luxury care in Luxury care homes

Bournemouth & Poole’s premier dementia care homes

We follow the Dr. Gemma Jones model of care giving which concentrates on four different behavioural stages in dementia.

We are able to provide support, prompting and reassurance in the earliest stage, followed by increasing supervision, social stimulation and help with personal care as the stages progress.

We can also meet the general needs and disabilities of old age on a twenty four hour basis as the home is well equipped with a range of equipment, such as hoists, assisted baths and walk-in showers, pressure relieving mattresses and cushions etc, to support older people.

We aim to meet each resident’s speciﬁc needs, including health, social, cultural, religious and dietary needs. To achieve this, we will ensure that all residents have a care plan detailing each of their individual care needs and how these will be met.

Our friendly and caring staff are committed to providing every resident with individual care and attention in a safe, homely and warm environment, with consistent high standards of service and care. Our rooms have en-suite facilities, underﬂoor heating, television, wireless call systems and telephone facilities.

Aranlaw House Care Home Seabourne House Care Home Regency Manor Care Home Tel: 01202 763367 Tel: 01202 428132 Tel: 01202 715760 E: [email protected] E: [email protected] E: [email protected]

26 Tower Road, Branksome Park, 1 Clifton Road, Southbourne, 16-17 Blair Avenue, Lower Parkstone, Poole, BH13 6HZ Bournemouth, BH6 3NZ Poole, BH14 0DA Contents

Who can help? 4 Specialist care services 34 Where do I start? 4 Physical disability 34 Help and advice 4 Learning disability 34 Regions covered by this Directory 6 Mental health 35 'Source Directory': choices for living your life 6 Dementia care 35 Your assessment 7 Memory cafés 37

Personalising Adult Social Care 8 Residential dementia care checklist 37 Personal Budgets 8 Care homes 39 Direct Payments 8 Types of care home 39 Adult Social Care 9 Care homes checklist 41 Out of area care options 42 Leaving hospital and staying independent 10 This Directory's helpline 42 Reablement and rehabilitation 10 NHS continuing healthcare 11 Paying for care 42 Occupational therapy 11 Paying for your own care 42 Telecare and equipment 12 What will you have to pay for your care? 43 Third party payments for care home fees 45 Keeping active 13 Care fees can increase 46 Living well 13 Essential information 46 Making life easier in your home 14 Inspection and registration of care services 46 Independent home care providers 18 Comments, compliments and complaints 46 Home care agency checklist 19 Have your say about local services 47 Dorset home care providers 20 Protecting vulnerable adults 47 Poole home care providers 25 The Registered Nursing Homes Association 48 Bournemouth home care providers 27 Legal help and advice 49

Further local help 29 Useful contacts 50 Handy Van Repair Service 29 Care homes & care homes with nursing listings 54 Day services 29 West Dorset 54 Respite care and short stays 29 North Dorset 62 Supporting unpaid carers 29 Purbeck 64 ‘Home from Home’ day respite 30 East Dorset 65 Carers Direct 31 Poole 71 Dorset Partnership for Bournemouth 77 Older People Programme (POPP) 31 Index 86 Safe and Independent Living (SAIL) 31 Dorset, Poole and Bournemouth Councils' distribution of this publication does not Housing with care 32 constitute their support or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Sheltered (or retirement) housing 32 Commission and neither Dorset, Poole and Bournemouth Councils nor Care Choices Ltd can be held responsible for any errors or omissions. Extra Care housing 32 Housing and support for younger adults 33

To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 206953.

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those Alternative formats requiring the information in the spoken word.

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 3 Who can help?

People fi nding it hard to manage on their own, and their Directory, which covers a large area, three councils are families, need to know where they can go for advice and responsible for community care services: help on the many adult social care services available • Dorset County Council (Adult and Community Services), locally. This Directory is an important source of that • Borough of Poole (Adult Social Care), and information. • Bournemouth Borough Council (Adult Social Care). There are many appropriate services provided by diff erent organisations, including councils, voluntary Throughout the text, for ease of use, the services are organisations, private care agencies and the NHS. In this described as coming from ‘Adult Social Care’.

Where do I start?

Adult Social Care (ASC) assesses need and provides If you need any form of advice about help to remain information, advice and services to the people of Dorset, independent, or about your care options, you should Poole and Bournemouth, 24 hours a day, 365 days a year. phone your relevant Adult Social Care department to ASC supports adults of working age and older people who request an assessment. Contact details can be found have physical disabilities, learning disabilities, mental health below. issues, a sensory loss or general frailty. The aim is to actively Anyone can ask for an assessment, regardless of their promote independence and choice and help people to fi nancial situation. The assessment and advice is free. You be self-reliant and live in their own homes for as long as may be asked to make a fi nancial contribution towards possible. When this is no longer possible they help people services arranged for you, which could be the full cost of to choose good quality supported housing or care homes. the service for people who can aff ord to pay.

Help and advice

ASC will always provide support and advice, even if they cannot pay for the help you need. They will do their best Dorset County Council Adult Access Team to help get you back to living independently. Tel: 01305 221016 One in ten people in the UK care for friends or family Email: [email protected] members. ASC supports unpaid carers in various ways, for Web: www.dorsetforyou.com/socialcare example by providing training, links to support groups and assisting carers to get a break from their caring Poole Adult Social Care Help Desk responsibilities. Tel: 01202 633902 This Directory contains information about the services Email: [email protected] available to people in Dorset, Poole and Bournemouth. Web: www.poole.gov.uk/health-and-social-care/ These include: • the protection of vulnerable adults; Bournemouth Care Direct • assessment of needs; Bournemouth Borough Council • advice about social care, health, housing and money; Tel: 01202 454979 • short term help at home to recover your independence Email: [email protected] after an illness or a crisis; Web: www.bournemouth.gov.uk/adultsocialcare • equipment to support independence; • adaptations to the home environment; • benefi ts advice; • meals at home; • social activity; • support for carers and providing breaks; • personal care at home; • Personal Budgets; and • care homes and care homes with nursing. Corfe Castle

4 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Registered Charity No. 1014697

Thinking of moving into a care home – or just needing a little extra help at home? We’re here to help

Whatever your care needs, we know that it’s the care that counts – the quality care of all our residents and home care customers. As a leading provider of residential and home care across Dorset, we offer compassionate residential and dementia care in a home-from-home atmosphere. We also provide care to anyone who needs support in their own home, from young people and adults with disabilities, to older people who need a helping hand with their daily lives. Whether you’re looking for care in your own home, a short respite stay or a new home, we offer a warm welcome, comfort, compassionate care and peace of mind.

Residential care homes Our locations throughout Dorset: 9 Queensmead Christchurch 1 Alexandra House 01202 485176 Parkstone, Poole 01202 746640 10 St Martins 10 Gillingham Gillingham 2 Buxton House 01747 823221 Weymouth 01305 760834 11 Talbot View Bournemouth 3 Castle Dene 01202 537571 Bournemouth 16 Crewkerne 01202 397929 12 Templeman House Bournemouth 4 Dorset House 6 Ferndown 01202 537812 Hamworthy, Poole 15 01202 672427 3 13 The Fearnes Christchurch 1 5 12 Bournemouth 5 Elizabeth House 11 4 9 01202 296906 Parkstone, Poole 7 Dorchester Poole 13 14 01202 744545 Bournemouth 14 Wickmeads Bournemouth 6 Fairlawn, Ferndown 01202 427144 01202 877277 8 2 7 Maiden Castle House Weymouth Home care offices Dorchester 15 East Dorset 01305 251661 01202 394000 8 Mount Pleasant 16 West Dorset Weymouth 01460 270500 01305 760903

To arrange a visit or ﬁnd out more, go to our website, call or send us an email www.care-south.co.uk | 01202 712400 | [email protected]

Gillingham

Shaftesbury

Sherborne Sturminster Newton EAST Blandford DORSET NORTH Forum DORSET Wimborne Ferndown Minster WEST DORSET Charmouth Christchurch Bridport POOLE Lyme Regis Dorchester PURBECK BOURNEMOUTH Wareham

Weymouth Swanage Home care providers Dorset 20 Bill of Portland Poole 25 Bournemouth 27

Care homes listings North Dorset East Dorset West Dorset Blandford 62 Christchurch 65 Beaminster 54 Gillingham 62 Ferndown 67 Bridport 54 Shaftesbury 63 Verwood 69 Charmouth 54 Sturminster Newton 63 Wimbourne 69 Dorchester 55

Lyme Regis 58 Purbeck Poole 71 Sherborne 58 Swanage 64

Weymouth 59 Wareham 64 Bournemouth 77

'Source Directory': choices for living your life Source is an online directory of advice, information and support for all adults in Bournemouth, Poole and Dorset, particularly those with care and support needs. You can use Source to find out about the choices available to help you keep healthy and active and to learn about care and support options.

The Source website is complemented by telephone helplines and face to face interaction. The directory is a partnership between Bournemouth Borough Council, Borough of Poole and Dorset County Council working with a cross section of adults with care and support needs and their carers.

It’s free, easily accessible and simple to use. Visit www.sourcedirectory.org.uk to find out more.

6 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Your assessment

Before they can arrange care services for you, Adult Social Care must assess your needs. Social workers, housing staff and health professionals may work with you and your carer to identify what your needs are and how they might best be met. The assessment is based on your circumstances and will be different for each person. A social worker/care manager will look at ways to best meet your agreed outcomes and goals. The best way of meeting your goals will then be • a social worker or health professional such as a doctor or discussed with you, sometimes with an occupational health visitor; or therapist’s help. If you already have a relative or friend • any other agency. who is a carer, they can also be assessed if they wish. Once your needs have been assessed and your desired If you wish to request an assessment or need more outcomes established, Adult Social Care will decide if information, telephone your local Adult Social Care office you are eligible for their help. To do this, they will use a (contact details are on page 4). They will arrange for an framework set by the Department of Health. Your ‘risks interpreter if you do not speak English or if you use sign to independence’ and needs will be assessed in four language. eligibility bands ranging from ‘low’ to ‘critical’. A financial assessment will also take place, to determine What does the process involve? how much you can afford to contribute towards the The assessment of your needs will involve your social cost of your care. For details of financial assessments and worker talking with you, your carer (if you wish) and other contributions, see your Council’s separate factsheets. ‘Paying people who know you well, about different aspects of for Services in a Care Home’ is available if you live in Dorset. your life. These discussions may include your physical If you live in Bournemouth the leaflets ‘Paying for Care’ and health, your emotional health, how you manage to look ‘Choosing and Paying for Care in a Residential or Nursing after yourself, what outcomes you are looking for from Home’ will tell you about charges. Further details are in the care and support provided and your current family Poole’s ‘Charging for Residential Care’ leaflet ‘Contributions and support networks. Services may be offered to meet towards Personal Budgets (non-residential social care needs that pose a ‘critical’ or ‘substantial’ risk to your services)’ and ‘Paying for a Care Home Placement’ booklet. independence, in line with the Government’s ‘Fair Access to Care Services’ guidelines. Methods of best meeting your Am I eligible for an assessment? needs and achieving your outcomes will be discussed and To be eligible for an assessment, you may have one or agreed with you. more of the following: • sight or hearing difficulties; Do I have a say in what services I get? • mental health needs; After your needs have been assessed, Adult Social Care • frailty because of old age; will advise you about services you may be eligible for and/ • ongoing care needs when you leave hospital; or a Personal Budget (explained on page 8) to help you • learning disabilities; meet your care needs. They will discuss with you: • permanent, substantial physical disabilities; • the type of help you think you need to meet your • a long term illness; or outcomes; • problems related to substance misuse. • when you think it is needed; • who will be providing the assistance; Alternatively, you may provide regular unpaid care for • how long they will be with you; someone and subsequently be eligible for a carer’s • how it will be paid for; and assessment. • your religious and cultural needs.

Who can refer you for an assessment? Support plans are reviewed regularly and will include all You can be referred by: references to any Personal Budget you may be eligible for, • yourself or a relative, friend or neighbour; to help pay for your care needs.

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 7 Personalising Adult Social Care

In the traditional system of social care, professionals made the way communities, organisations and individuals work decisions about the support people could have and who to support people. It recognises that people want better would provide it. As a result, people often had little or quality services that are personal to them, and more no choice about the support they received. The central control over decisions that aff ect them. government directive ‘Putting People First’ has changed

Personal Budgets

A Personal Budget is an amount of money to pay for your a personal assistant if this is needed to support you. social care support if you are recognised as needing long- The amount should be enough to meet your assessed term support from Adult Social Care after an assessment needs. The assessment will look at things like how much of your situation. It allows you to have more choice and help is needed to carry out practical tasks for daily living. control over your life because it lets you make decisions This money can be managed by you or Adult Social about the support that you need. It asks how you want Care and is not classed as income - it’s paid to meet your to live your life, what you want to achieve and the type of needs, and having a Personal Budget will not aff ect your support you need to do this. benefi ts. There’s also a fi nancial assessment to work out how A Personal Budget can also be managed by someone much you need to pay towards your Personal Budget. you nominate to act on your behalf or you can ask the Adult Social Care also checks that you are getting the council to look after your budget and use it to buy and benefi ts you are entitled to. arrange support. You can also choose to use a mixture of A Personal Budget, for example, can be used to pay for these methods.

Direct Payments

Direct Payments are fi nancial payments made to you, if If you are a carer you may also be eligible to receive you have been assessed as eligible to receive support Direct Payments to help you in your caring role or to have from Adult Social Care. Instead of councils arranging or some time for yourself. A Direct Payment can be used for providing services directly, you can use this money to all or part of your care or support package. purchase support that you consider most appropriate to meet your assessed social care needs. Who can have Direct Payments? Direct Payments give you more fl exibility and choice, Adult Social Care can make a Direct Payment to most by enabling you to buy support for yourself that better people who need support, including: suits your individual needs. • older people who have been assessed as needing adult If you receive a Direct Payment, you are in control - social care services; you can decide how your support needs will be met, by • disabled people (including people with mental health whom and at what time. needs) aged 16 and over, and those with short as well You can employ your own support staff , which means as longer term needs; they will report directly to you. Or, you can have a contract • carers; and with a local agency, in which case the agency will be • parents of disabled children, for children’s services. accountable to you, not to Adult Social Care. If you are assessed as being eligible to receive support and you want to consider having a Direct Payment, you must be: • over 16; • able to legally consent to receiving the payment from Adult Social Care; and • able to manage the money to meet your needs. This may be on your own or with someone’s help, as long as you Jurassic Coast are in control of how the money is spent.

8 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Direct Payments continued

What can Direct Payments be used for? What do I do next? The money is for you to arrange support to meet your If you are interested in Direct Payments and are currently eligible needs. You may choose to employ people directly, receiving social care support from Adult Social Care, please to buy services from an independent or voluntary sector contact your care co-ordinator (who may also be called provider or purchase equipment to help you live more your care manager or social worker) for more information. independently. Direct Payments enable you to choose Alternatively, to find out more information about and plan your support in more flexible ways that fit in Personal Budgets and Direct Payments, please contact with your life. your relevant Council directly: It is important that your plans meet your assessed needs in the best way for you. As long as the money is Dorset County Council Adult Access Team used lawfully and your eligible needs are met, there can Tel: 01305 221016 be a lot of flexibility about how you spend the money. For Email: [email protected] this reason there is not a list of things the money can be Web: www.dorsetforyou.com/socialcare used for. Most Direct Payments are made to meet regular Borough of Poole Adult Social Care Help Desk ongoing support needs. However they can also be made Tel: 01202 633902 as a single payment, for example, to purchase equipment Email: [email protected] or a short respite break. Web: www.poole.gov.uk/health-and-social-care If you prefer, Adult Social Care can arrange services to meet some of your needs directly, they can offer you a Bournemouth Care Direct combination of a Direct Payment and services that they Bournemouth Borough Council provide or buy from another provider on your behalf. Tel: 01202 454979 Email: [email protected] Web: www.bournemouth.gov.uk/adultsocialcare

Adult Social Care

‘Adult Social Care’ is the name given to services which aim • Home care - help with personal care such as washing to help people live at home independently with a care and dressing. See page 18 for more information. support package. Services might include: • Supported housing or extra supported housing - • Reablement - help to build up strength, re-learn skills provided by your district or borough council. See page 32. and get ready to cope with day-to-day living at home • Respite care - residential care or care provided in your after an illness, accident or stay in hospital. See page 10. own home to give you or your carer a break. Further • Personal Budgets - a flexible way of providing social details are on page 29. care services which enables people eligible for social care to have money to choose and buy services, that suit To decide what sort of help you need, and what kind of their lifestyle - see page 8 for further information. outcomes you are looking for, Adult Social Care will work • Direct Payments - this scheme allows you to buy in the with you to assess your needs. They will then need to care you need for daily independent living - more agree a support plan for you. This sets out how you can information is on page 8. meet your needs and what help can be provided to help • Community meals - usually supplied frozen to reheat you manage at home. yourself. It is likely that Adult Social Care will ask you to make a • Day services - available in care homes or community financial contribution towards the services you receive, centres. For more information, see page 29. based on your ability to pay. You should be given clear • Housing adaptations - Adult Social Care can provide information about what you can expect to pay. information about equipment and adaptations to make Support plans may change if your needs change, it easier for you to continue to live in your own home – leading to another assessment, which is often called a see page 14 for more details. ‘review’. Assessments are explained on page 7.

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 9 Leaving hospital and staying independent

Adult Social Care and the NHS work very closely together full assessment of the person’s needs. The social worker to ensure that hospital patients are discharged safely will help people with information, advice and support and are able to return to home life as quickly as possible. about appropriate community services which can include Social care staff are available to help with information and information about care homes, home care, benefits advice when you are ready to leave hospital. information and day opportunities. They will also signpost No matter which hospital you are in, you can people to other services who may be able to help. request an assessment of your needs to help you stay Bournemouth residents who are being discharged from independent and confident when you return home. The Royal Bournemouth or Christchurch hospitals following assessment involves asking you about your needs and a stroke are supported by the Stroke Coordination Team. what is required to help you live safely and independently They offer practical support to help people return to at home. There will also be an explanation of any charges living as independently as possible. This could involve that may be made. signposting to services for people who need ongoing A relative, carer, or a member of the hospital staff may care, helping people to join clubs and groups or also approach the hospital social care team and ask them assistance with finding work or volunteering. You can to carry out an assessment, but this will not go ahead contact them on 01202 705440 or email: stroketeam@ unless you agree. bournemouth.gov.uk. If you already have a social care service in place Adult Poole residents being discharged from Poole Hospital Social Care will make an assessment of any other needs following a stroke are also supported by a Stroke you may have after your stay in hospital. Coordination service. This service provides information, Carers should be offered an assessment and may also support and signposting to ensure that people have the need advice and support. The hospital social care team information they need to make choices which enable is available to discuss any issues with them and also give them to live as independently as possible after a stroke. them details of carers’ support groups. The Stroke Coordination service can also refer clients to Adult Social Care can also introduce you to local the care management team and psychological support voluntary organisations who can help with a variety of services if additional care support is required, based on services such as laundry and domestic cleaning, or sitting identified need. services. Dorset residents being discharged from Dorset County Borough of Poole also works with people who are Hospital (Dorchester), Royal Bournemouth, Christchurch being discharged from hospital who are not eligible or Poole hospitals are also supported through a Stroke for financial assistance from Adult Social Care services, Coordination service. This service provides advice and sometimes known as self-funding clients. information, support and signposting to help people to A social worker will visit these clients and undertake a become as independent as possible.

Reablement and rehabilitation

Reablement is often described as ‘helping people to do choice and quality of life, and reduce the need for support for themselves rather than doing it to or for them’. It is in the future. short term, intensive support that enables people to Borough of Poole is looking to commence a new optimise their independence. reablement service in the near future. This will be a Dorset County Council’s reablement service provides short-term service designed to help people who have practical and emotional assistance to people who are at had a crisis (like a fall or spell in hospital) to regain the risk of not being able to remain independently in their confidence and skills to live independently, so they can own home because of frailty, disability or illness. The help themselves and continue to stay in their own home. service is provided by the Community Support Service. If you live in Bournemouth, are aged 65 or over, and The aim of reablement is to maximise independence, qualify for adult social care, reablement may be one of the

10 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Reablement and rehabilitation continued services you are offered. Reablement can support you to helps prevent unnecessary or premature admission to become independent after a fall or illness, or if you get long-term residential and nursing care. to the stage when you feel you cannot manage without A discharge or a care plan for any future care needs support. Staff work with you for a short time to regain will be discussed with you and you will be given details skills and confidence to achieve manageable goals. They on how you can receive help to set up on-going care offer advice and information, make sure you have the arrangements. The service may last for a number of weeks right equipment, suggest daily living aids that might help and during this assessment period, intermediate care is you, and let you know about other sources of support. free of charge. When this is completed a care plan for your The aim of rehabilitation is to maintain or increase your future care needs will be discussed and you will be given independence and allow you to live in your own home for details on how you can receive help to set up on going as long as possible. You will be supported with the provision care arrangements. of short-term care support and/or therapeutic intervention for example physiotherapy or occupational therapy. The assessment is carried out by multi-disciplinary teams of health and in some areas, social care staff. (These are joint teams with reablement services and social care staff.) The intermediate care services will promote your health and well-being and can help to prevent falls at home. The service also aims to reduce admission to hospital by providing a rapid response to you at home. In addition, the service can enable you to be discharged home from hospital earlier by providing care support and intensive rehabilitation in your own home. The service

NHS continuing healthcare

NHS continuing healthcare is provided solely by the professionals who will visit you to identify and prioritise NHS if you have extensive healthcare needs. This is free your needs. The assessment will be used to decide what of charge, wherever it is delivered and can be provided services will be provided and where, and who funds them. in any setting. In your own home the NHS funds all care If your needs change, regular reviews will be carried out required to meet your assessed needs. In a care home, the and your care and/or funding arrangements will change NHS makes a contract with the home and pays the full to meet them. Contact the Dorset Clinical Commissioning fees for your accommodation as well as all your care. Group (CCG) for more information (see page 51 for You can ask for an assessment by health and social care contact details of the relevant office for your region).

Occupational therapy

Occupational therapists can help you lead a more Major alterations such as fitting a downstairs bathroom active and independent life using a variety of methods, or widening doorways can be paid for with a Disabled including the use of adaptive equipment. They can assess Facilities Grant (DFG). your home for hazards and point out things that might An occupational therapist will talk you through any contribute to falls. They also advise carers on techniques new equipment you may be given, as well as help you for moving and handling the person they care for. apply for funding for major adaptations, if you need them. Adult Social Care may be able to help with specialists. An assessment of your needs will determine whether an Visiting you at home, an occupational therapist will occupational therapist will be the best person to help and be able to suggest adaptations that will improve your what charges (if any) you can expect to pay. mobility. Perhaps handrails would be useful? Would a ramp up to your front door help if you are in a wheelchair? Continued on page 12

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 11 Occupational therapy continued

Dorset The local authorities, NHS Dorset and hospitals in Dorset have collaborated to provide an integrated supply service, Independent Occupational with Adult Social Care currently supplying 9,000 items Therapy Service of home equipment and adaptations to people with Experienced Occupational Therapists providing assessments, treatment disabilities each year. A new prescription-based system and advice for individuals in their own homes, and residential homes, helping them to stay as safe and independent as possible for longer. is being trialled, aimed at providing greater choice and “After months of worry…they helped me work out what I needed more buying power to the end user. to keep my Dad independent and safe at home” Independent Residential Care Home OT Service from £75 Contact the Adult Access Team for details of how per year they may be able to help. Includes telephone support and advice, and visits to help you meet Tel: 01305 221016 CQC Essential Standards of Quality Fax: 01305 264607 and Safety. Email: [email protected] “Its invaluable...they just help me think outside the box, and I have expert advice whenever I need it’. Training Services Bournemouth and Poole • OCN Accredited Trusted Assessor • Ergonomic and work place In Bournemouth you can access a wide range of aids to & Trusted Technician Training assessments • Dementia Awareness and • Return to work assessments daily living to meet your assessed needs through the Equip Disability Equality Training for Living Service. This is run in partnership with Borough of Poole, Dorset CCG and Nottingham Rehab Supplies (NRS). There is also an Enable Me shop and demonstration For more information call us today on 01202 771336 area offering advice and ideas for people looking to buy Email: [email protected] their own aids. www.dotsdisability.co.uk

Equip for Living/Enable Me DOTS Disability is a not for profit Community Interest Company. We support the charity Access Dorset to provide support to disabled and older people in our community. Company Number: 6230265 498 Wallisdown Road, Bournemouth BH11 8PT. Tel: 0844 893 6364 Fax: 0844 893 6365 Email: [email protected] Looking for care or support?

You can find out more by phoning the Adult Social Care For independent, impartial information on your care options, call this Directory’s Help Desk on 01202 633902 or Bournemouth Care Direct helpline on freephone 0800 389 2077 Publications on 01202 454979.

Telecare and equipment

Assistive technology and community alarms have been assessed as eligible for help by Adult Social Assistive technology or telecare services help vulnerable Care, or equipment can be purchased privately. people, particularly older people, to live in their own homes with greater safety and independence. Dorset They use a range of technologies that raise alarms to Those assessed as eligible for telecare equipment in get help for someone 24 hours a day and so provide help, Dorset will be provided with the equipment free of security and peace of mind. Special equipment can be charge. Equipment provided can range from a Lifeline linked to your telephone system so you can get help quickly unit and pendant only, through to a Lifeline unit and a if you need it, even if you are unable to speak. For some of whole range of additional sensors. An individual’s ability the services you do not even have to press a button to call to pay the monitoring charge (£4.15 per week) will be for help as they work on sensors that detect movements like based on a financial assessment. falls, gas or carbon monoxide escapes, or floods. Call the Adult Access Team on 01305 221016 if you There are different types of telecare service depending would like to find out more. on your level of need. Services can be provided if you

12 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Telecare and equipment continued

Poole Poole Lifeline provides a compact emergency alarm system for all people at risk living in their own homes. The service is backed up by a local control centre equipped with call-handling computers, which provide two way speech communication between callers and caring staff . Contact Housing and Community Services on 01202 733255 for more information.

Bournemouth Bournemouth’s Careline is a 24-hour monitoring and referral service for residents who need help in an emergency. They are accredited by the Telecare Services Association (TSA), the regulatory body for the UK’s telecare industry. For more information, call: 01202 452795 or email: [email protected] Chesil Beach Keeping active

Living well

While there will always be help and support for people Poole who can no longer cope alone because of disability or The aim of the ‘Wellbeing and Prevention’ initiative in the illness, the majority of people lead active lives – as long as area is to promote the health and wellbeing of vulnerable they know what is happening in their local area. adults and older people in Poole, through contact and Staying physically active not only helps with mobility, work with a number of voluntary and other statutory blood pressure and managing your weight, mentally it organisations, enabling as wide a range of services to be makes you feel good too. It is not just about going to the off ered as possible. gym – dancing, bowling and walking are all good ways to Contact the Adult Social Care Helpdesk on 01202 get exercise, have fun and meet new people. 633902 or email: [email protected] for further information. Dorset Regular short guided health walks take place every week Bournemouth throughout Dorset to help keep you fi t and healthy. These For information about healthy living in Bournemouth, free walks off er a great opportunity to get out in the fresh a good starting point is to visit the Bournemouth air and meet new people. For more information go to 2026 Trust’s Information for Living web page at www. www.dorsetforyou.com/healthwalks. bournemouth2026.org.uk/information-for-living/ where you can fi nd out about leisure, health and wellbeing, as well as a range of other useful information to help in your day-to-day life.

Bournemouth walks Bournemouth’s Parks arrange walks throughout the year, including regular Monday Morning Meanders. These walks are a great way of fi nding out about the wonderful variety of countryside and wildlife in their parks, nature reserves and throughout the town. Find out more by phoning 01202 451629 or email: [email protected]

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 13 Making life easier in your home

In the living room

Chair raisers

Plug with handle

Easi-reach

B YRON

WHAT YOU WHAT IS DIFFICULT SIMPLE MORE COMPLEX COMPLEX HAVE TO DO FOR YOU SOLUTIONS SOLUTIONS SOLUTIONS • Get in and out • Standing up from • Block of foam in chair base • Ready made chair • Buy electric riser chair of chairs sitting is difficult • Buy a new chair – get raisers if your chair professional help to make is low sure the height is right • Regular gentle exercise • Get up regularly, to keep mobile

• Open and • Can’t reach windows • Move furniture out of the way • Remove window • Environmental controls close windows • Not secure to leave • Gadget to open/close window opener windows open • Install extractor fan • Install new windows

• Control • Can’t reach controls • Change switches • Move heating • Install new or additional heating for fire or heating • Fit timer switch controls heating system

• Switch lights • Can’t reach switch • Light switch toggle • Move light switches • Environmental on and off • Switch is difficult • Socket extension • Replace light controls to use • Handi-plugs switches

• Keep warm • Affording the fuel • Insulate your home • Replace the fire • Get a grant • Carrying the fuel • Ask for a winter fuel payment • Change to a cheaper • Control heating • Use a trolley – if you can safely heating system lift the fuel into the trolley • Watch TV • Hear the sound • Use subtitles • See GP • Get a room loop of the TV • Request an assessment for a hearing aid

QDorset County Council Access Team: 01305 221016 Q Poole Adult Social Help Desk: 01202 633902 QBournemouth Care Direct: 01202 454979

14 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH In the bedroom

Pillow raisers Easy grip scissors

M T W T F S S

Pill dispenser Bed raisers

WHAT YOU WHAT IS DIFFICULT FOR SIMPLE MORE COMPLEX COMPLEX HAVE TO DO YOU SOLUTIONS SOLUTIONS SOLUTIONS • Get in and • Standing up from • Move bed/furniture • Fit grab rails • Hospital bed out of bed sitting on the bed • Leg lifter • Buy a new bed • Buy an electric • Difficult to move from • Raise bed mattress adjustable bed wheelchair to bed • Learn new techniques for • Transfer board • Mobile hoist • Bed is hard to reach moving safely • Ceiling track hoist • Bed is too soft

• Sit up in bed, • Bed is too soft • Change bedding • Buy a bed cradle • Buy a specialised turn or roll • Bedding is too heavy • Learn new techniques for • Buy a bed ladder mattress over • Nothing to lean on moving safely • Bed lever • Drop-down rail • Pillow raiser • Monkey pole • Change mattress • Keeping • Checking the safety • Contact Q(see key below) for warm in bed of your electric further information blanket

• Getting • Difficult to reach all • Contact either Qor Qor Q(see • Buy simple gadgets: • Consider care in dressed of your body key below) for further information long handled shoe your own home • Learn new techniques for horn; elastic shoe dressing laces; dressing stick; • Buy clothes with different button hook; fastenings stocking aids • Cut your nails • Can’t reach feet • Easy grip scissors • See a podiatrist • Hard to hold scissors • Take your • Opening bottles • Ask pharmacist for an easy to • Get a pill dispenser • Ask someone to tablets • Remembering to open bottle with days and times prompt you take tablets • Keep a note when you have marked taken a tablet • Read the time • See the clock to tell • Buy a clock with larger numbers • Buy a clock that the time ‘speaks’

QDorset County Council Access Team: 01305 221016 QPoole Adult Social Help Desk: 01202 633902 QBournemouth Care Direct: 01202 454979

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 15 In the kitchen

Teapot tipper Pan handle holder

Chopping board with spikes

Perching stool Large handled cutlery Liquid level indicator

WHAT YOU WHAT IS DIFFICULT FOR SIMPLE MORE COMPLEX COMPLEX HAVE TO DO YOU SOLUTIONS SOLUTIONS SOLUTIONS • Reach • Cupboards are too • Re-arrange things in • Alter spring in door • Lower or raise cupboards high or low cupboards/on surfaces closers cupboards • Cupboards are too deep • Buy Easi-Reacher or • Cupboard doors are Handi-Reacher too heavy • Use taps and • Taps or switches are • Fit tap turners • Change switches Alter kitchen switches too awkward • Raise or reposition taps • Can’t reach taps or • Fit lever taps or new taps switches • Cutting, • Work surface too high • Sit at a table • Food processor • Change height of chopping, or low • Range of kitchen gadgets • Perching/high stool work surface preparing and • Hard to grip packets or jars available: knife with a thick • Buy a trolley • Make space under cooking food • Hard to grip knife handle; chopping board work surface for • Pans or kettles too with spikes; pan handle knees when sitting heavy to lift holder; teapot tipper; lid gripper.

• Moving • Not enough space • Re-organise furniture • Review mobility equipment • Adaptation to around the used kitchen kitchen • Eating and • Cutlery is hard to grip • Contact Adult Helpdesk • Buy a trolley drinking • Food/plate keeps slipping on either Qor Qor Q • Can’t carry food to table • Large handled cutlery • Can’t lift cup • Non-slip mat • Lightweight insulated cup • Use a cup with two handles • Laundry and • Washing machine is • Wall-fixed ironing board • Raise/lower washing • Change washing ironing too high or too low machine machine or iron • Putting up ironing board

QDorset County Council Access Team: 01305 221016 QPoole Adult Social Help Desk: 01202 633902 QBournemouth Care Direct: 01202 454979

16 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH In the bathroom

Shower board Grab rail

Raised toilet seat

Tap turners

Toilet seat and support frame Long-handled sponges

WHAT YOU WHAT IS DIFFICULT FOR YOU SIMPLE MORE COMPLEX COMPLEX HAVE TO DO SOLUTIONS SOLUTIONS SOLUTIONS • Wash • Turning the taps • Tap turners • Lever taps or new • Raise or lower basin hands,face • Standing at the basin • Long-handled sponge taps • Showers and body • Basin is too low or too high • Flannel strap • Stool • Can’t reach all parts of • Contact either Qor Qor Q the body (see key below) • Have a bath • Turning the taps • Strip wash • Grab rails • Bath lift • Stepping into the bath • Non-slip mat in bath • Bath board • Mobile hoist • Risk of slipping in the bath • Tap turners • Bath seat • Ceiling track hoist • Getting up out of the bath • Buy a long-handled • Lever taps or new • Replace bath with • Difficulty washing my back sponge taps shower • Half-step • Convert bathroom to a wet room • Consider care in your own home • Dry yourself • Floor is slippery • Heat bathroom • Change floor • Hot air body dryer • Room is too cold • Non-slip mat covering • Difficulty in drying body • Towelling gown

• Use the toilet • Toilet is too high or too low • Raised toilet seat • Buy a commode • Specialist toilet • Difficult to clean yourself • Combined toilet seat and • Buy a portable urinal • Alter position of toilet • Flush lever is awkward support frame • Grab rails • Request short-term • Toilet is hard to get to • Flush lever extension loan of commode • Contact either Qor Qor Q (see key below) • Clean teeth • Gripping the toothbrush • Toothbrush gripper • Electric toothbrush • Standing at the basin • Stool • Have a shower • Difficult to stand for long • Strip wash • Shower board shower • Non-slip mats • Shower chair or stool • Shower too high • Half-step • Replace shower • Shower controls are awkward controls • Shower is slippery • Not enough room to move

QDorset County Council Access Team: 01305 221016 QPoole Adult Social Help Desk: 01202 633902 QBournemouth Care Direct: 01202 454979 9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 17 Independent home care providers

In order to enable people to live in their own home for the time of day and the location. Rural areas may present as long as possible, a range of home care services are particular diffi culties and a travel charge will probably be available. Help is on off er from day-to-day tasks such made in addition to the normal hourly rate. as cleaning, shopping and food preparation/cooking, through to personal care that helps with tasks like Live-in care dressing, bathing, toileting and prompting the taking 24 hour live-in care can accommodate people with a of medication. Carers need to be properly trained, very high dependency on a permanent basis. It can also particularly in moving and handling and the use of hoists provide respite breaks for regular unpaid carers and short- for some tasks. Before you make any decisions regarding term support following hospital discharge. the provision of care, be sure to contact several providers In some cases it’s preferable and more economic to and ask for a ‘Service User’s Guide’ and their charges and a have a carer actually living in the home. This can be for a draft contract between you and the care provider. short period e.g. a week, or on an ongoing basis. Typical charges for this service depend on the amount of care Daily care/domestic support and the particular skills required. Live-in care is also Carers can call in on a daily basis to assist with any of available to people with permanent physical or mental the tasks described above. Depending on the level of disabilities who require long-term ongoing care. help required their visits can be just half an hour or up All home care providers are regulated and inspected to several hours. Generally, visits are available from 7am by the Care Quality Commission who publish inspection until 10pm. Some people will need multiple visits per day. reports on its website www.cqc.org.uk. When Night services can also be provided. The hourly rate for considering a service it’s always a good idea to check their these types of services depend on the services required, report. See page 46 for further details.

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These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home.

People arranging and funding their own care either privately or through a Direct Payment or their Personal Budget are able to choose their own worker or care agency. Lists of local home care providers begin on page 20.

Agencies

• What experience does the agency have in your particular • How can you contact the agency in an emergency or field of need? Can they supply references for you to outside office hours? check?

• Home care agencies providing personal care, must • How hard or easy would it be to make a complaint and be r egistered and inspected by the Care Quality how are things then put right? Commission. Ask to see a copy of their registration certificate.

• How long has the agency been operating?

• If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone • How many carers would the agency assign to care for you trust. Get as much help as you can going over it and you and would you see the same one every day? If not, ask any questions you may have before signing how does the staff rota operate and what happens if anything. The Citizens Advice Bureau or Age UK could your carer goes on holiday or is sick, will you be notified help with this. in advance that a different carer will be attending?

Paid carers • You should expect your personal preferences, dignity • Carers should be fully trained or be in ongoing training. and privacy to be respected. Discuss this with the Ask the agency about their policies on this. agency and ask how the most suitable carers for your • You will have a care plan drawn up by the agency which particular care are chosen. Can you talk to them before the carers will work to. Ask how often this plan will be deciding? reviewed by the agency.

• Carers must be checked with the Disclosure and Barring

Service (DBS) and have a criminal records disclosure – make sure this is the case.

Paying

• If your care needs do not meet Adult Social Care’s eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers.

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 19 Dorset home care providers 24 HOUR HOME CARE SERVICES LTD AA-I-CARE Wimborne Portland Tel: 01929 472810 OP D PD MH SI YA Tel: 01305 821001 OP PD MH SI YA

24 SEVEN HOME HELP LTD AGINCARE LIVE-IN CARE SERVICES Ferndown Blandford Forum Advert page 24 Tel: 01202 890305 OP D PD LDA MH SI AD Tel: 01258 489480 OP D PD LDA MH SI YA

AGINCARE UK LIMITED Advert page 24 Blandford Tel: 01258 489480 OP D PD LDA MH SI YA AD Bridport Tel: 01308 459777 OP D PD LDA MH SI YA Christchurch Tel: 01202 481636 OP D PD LDA MH SI YA Dorchester Tel: 01305 265666 OP D PD LDA MH SI YA Ferndown Tel: 01202 897770 OP D PD LDA MH SI YA Weymouth Tel: 01305 777977 OP D PD LDA MH SI YA

Care... when you want it, where you want it. The Perfect Fit Our forward-thinking Care Match options are designed for your future, so no matter how your care needs might change, you can simply switch to the most appropriate service for care that fits around you.

The Perfect Balance Altogether Care is a family business established for 25 years and brings family values to life. Creating the ideal environment and support for individuals we deliver just the right balance between independent living and professional care.

Care Match available throughout Dorset and South Somerset. Care Homes located in Dorchester, Maiden Newton, Weymouth and Yeovil. INESS S – U B 2 Y 5

I Y

M E

R 01305 300161 F

• [email protected]

C E A

R www.altogethercare.co.uk

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

20 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Dorset home care providers continued Advertisers are highlighted

ALL ABOUT CARE CANDLELIGHT HOMECARE SERVICES Dorchester WIMBORNE AREA OFFICE Tel: 01305 261177 OP PD YA Wimborne Tel: 01202 848203 OP D PD LDA MH SI YA AD ALL TIME CARE LTD Corfe Mullen CARE DIVISION, THE Tel: 01202 693057 OP PD LDA YA Dorchester Tel: 0845 521 0424 PD LDA MH SI YA AD ALTOGETHER CARE – CARE AT HOME Advert page 20 Beaminster/Bridport CARE PURBECK Tel: 01308 863775 OP D PD LDA MH SI YA AD Swanage Sturminster Newton Tel: 07505 796398 OP D PD SI YA Tel: 01258 445040 OP D PD LDA MH SI YA AD CARE SOUTH HOME CARE SERVICES Swanage East Dorset Advert page 5 Tel: 01929 424066 OP D PD LDA MH SI YA AD Tel: 01202 394000 OP D PD LDA MH SI YA AD Verwood Tel: 01202 823863 OP D PD LDA MH SI YA AD CARELINE CC LIMITED Wareham Shaftesbury Tel: 01929 556566 OP D PD LDA MH SI YA AD Tel: 01747 854064 OP D MH Weymouth Tel: 01305 766099 OP D PD LDA MH SI YA AD CAREMARK (NEW FOREST) Yeovil Christchurch Tel: 01935 433069 OP D PD LDA MH SI YA AD Tel: 01202 483000 OP D PD SI YA

ANGEL CARERS (UK) LTD CAREWATCH (CHRISTCHURCH) Bridport Christchurch Tel: 01308 459204 OP D PD LDA MH SI YA Tel: 01202 474300 OP D PD LDA MH SI YA AD

APEX CARE DORCHESTER CAREWATCH (WESSEX) Poundbury Gillingham Tel: 0330 202 0200 OP D PD SI YA Tel: 01747 826505 OP D PD LDA MH SI YA AD

APEX CARE SHERBORNE Sherborne Tel: 0330 202 0200 OP D PD LDA MH SI YA

AUTISM WESSEX - COMMUNITY SUPPORT SERVICE EAST Dorchester Tel: 01305 213130 LDA YA

BRAMLEY HOME CARE LTD Shaftesbury Tel: 07749 912457 OP D PD MH SI YA

CANDLELIGHT HOMECARE SHERBORNE AREA OFFICE Sherborne Tel: 01935 817800 OP D PD LDA MH SI YA AD

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 21 CARE VISITS AT HOME Good old-fashioned service

Our areas Bespoke

We deliver care visits With visit times ranging throughout Dorset. from 15 mins right up to No matter where our 24 hour a day live-in care, customers live, we do our customers beneﬁ t not charge mileage to from as much or as little or from the visit. care as they require.

Consistency What we offer

We believe in consistency We offer everything and always aim to from personal care to provide a familiar face for shopping, cleaning or our customers. Our staff social visits. In fact, are caring, trained to give everything you need to medication and police remain in the comfort of checked. your own home.

Please call to arrange your free visit from a supervisor to discuss your care needs For Weymouth & Portland, West Dorset and Purbeck call 01305 230770 For East Dorset, North Dorset and Christchurch call 01202 977200 Visit us www.bluebirdcare.co.uk Dorset home care providers continued Advertisers are highlighted

CLIENT CENTRED CARE LTD LANTERN COMMUNITY, THE Wimborne Ringwood Tel: 0870 626 0304 LDA MH Tel: 01425 460201 OP LDA YA

DALEY HOME CARE LYME CARE LTD Bridport Lyme Regis Tel: 01308 898345 OP D PD MH SI YA Tel: 01297 444986 OP D PD MH SI YA

DIVERSE ABILITIES PLUS (WEST MOORS) MC CARE SOLUTIONS Ferndown Christchurch Tel: 01202 718266 PD LDA YA Tel: 01202 496989 OP D PD

DORSET BLUE CARE LTD MULBERRY COURT AND SCOPE INCLUSION DORSET Portland Gillingham Tel: 01305 824776 OP D PD YA Tel: 01747 822241 OP PD LDA SI YA

DORSET C.C. COMMUNITY SUPPORT SERVICES NIGHTINGALES HOME CARE SERVICE Dorchester Swanage Tel: 01305 228462 OP D PD LDA MH SI YA AD Tel: 01929 481620 OP D PD YA

DORSET LEARNING DISABILITY SERVICES - NURSE PLUS & CARER PLUS UK LTD DOMICILIARY CARE Dorchester Advert page 24 Dorchester Tel: 01305 259328 OP D PD LDA MH SI YA AD Tel: 01305 213815 OP LDA YA NU-STAFF IMAGE PLAN DORSET RESIDENTIAL HOMES - CONNAUGHT HOUSE Christchurch Dorchester Tel: 01202 484966 OP D PD LDA MH SI YA Tel: 01305 267483 OP D PD LDA SI YA PARK HOUSE ESSENTIAL NURSING & CARE SERVICES LTD Dorchester Dorchester Tel: 01305 889420 OP D PD LDA SI YA Tel: 01305 757590 OP D PD LDA MH SI YA AD PHOENIX CARE LTD EVERYCARE (WESSEX) LTD Dorchester Dorchester Tel: 01305 257777 OP D PD LDA MH SI YA Tel: 01305 251804 OP D PD LDA MH SI YA

FAMILY SUPPORT SERVICE PRAMACARE (BLANDFORD OFFICE) Shaftesbury Blandford Forum Tel: 0788 756 0164 OP Tel: 01258 459772 OP D PD LDA MH SI YA

FAULKNER HOUSE PRAMACARE Wimborne Ferndown Tel: 01202 848877 OP D PD LDA MH SI AD Tel: 01202 612087 OP D PD LDA MH SI YA

FOYLEBANK PREMIER CARE DORSET LTD Portland Ferndown Tel: 03701 924180 OP Tel: 01202 870032 OP D PD MH SI YA

INTER-COUNTY NURSING & CARE SERVICES PRIORITY HOME CARE Christchurch Three Legged Cross Tel: 01425 280811 Advert page 24 OP D PD MH SI YA Tel: 01202 813819 OP D LDA SI YA

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INTER-COUNTY NURSING & The alternative to Care Home admission. CARE SERVICES LTD Live-in Care enables anyone with care needs to HOME CARE SERVICE continue living in their own home with a Providing support in your own home including: round-the-clock care worker.

t Home visits For further information, t Night Duties please contact us on: t Respite Care t Personal Care 01425 280811 t Medication Assistance www.inter-county.co.uk t Meal Preparation t Domestic Support 08000 121 247 | www.liveincare.info Registered with Care Quality Commission. Members of UKHCA - United Kingdon Homecare Association. Blandford - 01258 489 480

Supporting you in the comfort of your own home

Abigroup is the perfect choice if you are looking for a friendly, professional and tailored care service. Whether you need peace of mind, assistance with domestic tasks or full-time care, our team of carers are on-hand to support you. Our services include:

– Our homecare service offering personal and domestic support to all adults

– Our 24 hour care service that provides a carer to live in your home with you

– Our care support service delivered either through your television or our touch screen device

– Our domestic cleaning service

All of our services are available throughout Dorset. *SVQSVIMRJSVQEXMSRTPIEWITLSRISRFor more information please contact Toni on 01202 880697 IQEMPemail [email protected]$EFMGEVIGSYO SVZMWMXSYV[IFWMXIor visit our website www.abicare.co.uk[[[EFMGEVIGSYO

www.abicare.co.uk

24 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Dorset home care providers continued Advertisers are highlighted

REGARD PARTNERSHIP, THE SURECARE (DORSET) – REGIONAL SOUTH OFFICE Ferndown Ferndown Tel: 01202 862310 OP D PD MH SI Tel: 01202 877059 OP D PD LDA MH SI YA AD TOGETHER (DORSET) LTD REST ASSURED WE CARE LIMITED Dorchester Dorset Tel: 01305 854951 OP LDA YA Tel: 01483 481000 OP D PD LDA SI YA AD UK SUPPORTED LIVING SERVICES RIGHT HAND, THE Christchurch Swanage Tel: 01202 331731 LDA MH Tel: 01929 426053 OP D V & A DAVIES LIMITED T/A BLUEBIRD CARE SCA CARE DORSET Ferndown Tel: 01202 977200 OP D PD SI YA Blandford Forum Weymouth Tel: 01305 230770 OP D PD SI YA Tel: 01258 451227 OP D PD MH Advert page 22 & 38

ST JUDE’S CARE YOUR LIFE (FERNDOWN) Weymouth Ferndown Tel: 01305 779888 OP D PD LDA MH SI YA AD Tel: 01202 861913 OP PD SI

Poole home care providers

ABICARE SERVICES LTD AVONWOOD MANOR HOME CARE ANGELS Wimborne Advert page 24 Poole Tel: 01202 880697 OP D PD LDA MH SI YA Tel: 01202 763183 OP D

ADRIEL CARE LIMITED BOROUGH OF POOLE - POOLE EAST Poole Poole Tel: 0844 800 0227 OP D PD LDA MH SI AD Tel: 01202 262544 OP D PD LDA MH SI YA

AGAPE CARE SOLUTIONS BOROUGH OF POOLE - POOLE WEST Poole Poole Tel: 03335 776364 OP D PD LDA YA Tel: 01202 243260 OP D PD LDA MH SI YA

AGINCARE UK LIMITED BOROUGH OF POOLE - SUPPORTED LIVING SERVICE Poole Advert page 24 Poole Tel: 01202 710600 OP D PD LDA MH SI YA Tel: 01202 676250 LDA

ALL ABOUT CARE CARE DIVISION, THE Dorchester Poole Tel: 01305 261177 OP PD YA Tel: 0845 521 0424 OP D PD LDA MH SI YA AD

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI y S impairmentensor YA Younger adults AD People who misuse drugs and alcohol

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 25 Poole home care providers continued Advertisers are highlighted

CARE DYNAMICS LTD FAIRHOPE Poole Poole Tel: 01202 759965 OP PD LDA MH SI YA Tel: 01202 709091 OP D PD SI YA

CARE SOUTH HOME CARE SERVICES GOOD OAKS HOME CARE Poole Advert page 5 Poole Tel: 01202 712430 OP D PD LDA MH SI YA AD Tel: 01202 798282 OP D PD LDA SI YA

CARE UK SPECIALIST CARE AT HOME SERVICE HEADWAY DORSET Poole Poole Tel: 01202 677011 OP D PD LDA MH Tel: 01202 659394 OP D YA

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DORSET CARE AT HOME SERVICE LIFEWAYS COMMUNITY CARE Poole Poole Tel: 01202 739538 OP D PD SI YA Tel: 01329 241720 LDA

ELEANOR NURSING AND SOCIAL CARE LTD MELTON COURT Poole Poole Tel: 01202 731400 OP YA Tel: 01202 766556 OP D PD MH SI

ENHANCE MIHOMECARE POOLE Poole Poole Tel: 07837 175032 LDA YA Tel: 01202 668864 OP D PD LDA MH SI YA AD

ESSENTIAL NURSING & CARE SERVICES LTD PRAMACARE Poole Poole Tel: 01202 711144 OP D PD LDA MH SI YA AD Tel: 01202 207300 OP D PD LDA MH SI

PROSPECT TREE HEALTH CARE (SOUTH) LTD Poole Tel: 01202 716101 OP D PD MH SI YA

SHAPES DOMICILIARY SERVICES -- DIVERSE ABILITIES PLUS LTD Parkstone Tel: 01202 737549 PD LDA SI

26 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Poole home care providers continued Advertisers are highlighted

SOMERSET CARE COMMUNITY TEAM MEDICAL SOLUTIONS (POOLE AND BOURNEMOUTH) Poole Poole Tel: 01202 677070 OP D PD LDA MH SI YA AD Tel: 01202 738577 OP YA WIMBORNE NURSING AGENCY SUPPORTING YOU IN THE SOUTH Broadstone Poole Tel: 01202 600734 OP D PD LDA MH SI YA AD Tel: 01202 710472 OP D PD LDA MH SI YA Bournemouth home care providers

ABSOLUTE CARE - GROVE HOUSE BCHA PERSONAL CARE Bournemouth Bournemouth Tel: 01202 757515 OP LDA Tel: 01202 410500 OP D PD LDA MH SI YA AD

AGE UK BOURNEMOUTH CARE SOUTH HOME CARE SERVICES Winton Bournemouth Advert page 5 Tel: 01202 530530 OP D PD MH SI Tel: 01202 394000 OP D PD LDA MH SI YA AD

ALLIED HEALTHCARE CAREMARK POOLE & EAST DORSET Bournemouth Bournemouth Tel: 01202 299366 OP D PD LDA MH SI YA AD Tel: 01202 590509 OP D PD LDA MH SI YA AD

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28 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Further local help

Handy Van Repair Service

East Boro Housing Trust’s Handy Van Repair Service Contact the service on 01202 883503 and a member provides a friendly, professional repair service, providing of staff will be happy to help. practical, useful help around the home. There is no charge for labour, no membership fees and If you are aged 60 or over, own or rent your home in no hidden costs. All you pay for is the cost of materials Bournemouth or Poole and receive benefit support, eg needed for your repair as the Handy Van Repair Service pension credit or attendance allowance youe ar eligible is funded by the Borough of Poole and Bournemouth for the service. Borough Council.

Day services

Day services are provided in a variety of locations, ranging To be eligible for day services Adult Social Care will from residential and nursing homes to community and have to assess your needs. This means they will have a specialist centres. The services aim to help people live discussion with you to agree with you the best way of as independently as possible. If you have a learning or organising support. They will consider your needs and physical disability or if you are an older person, Adult decide with you what services might be suitable for you. Social Care will help to support you in finding activities This is explained further on page 7. which will help promote independence. For further information on day care services in your area visit:

Looking www.poole.gov.uk/health-and-social-care/help- for care or support? for-adults/day-centres/ www.bournemouth.gov.uk/SocialCareHealth/ For independent, impartial information on your OlderPeoplesServices/DayCare.aspx care options, call this Directory’s helpline

on freephone 0800 389 2077 Publications www.dorsetforyou.com/day-services

Respite care and short stays

Unpaid carers sometimes need a break and this can be personal choice and cost. provided in several ways: you may wish to go into a care If you are thinking about long-term care, but have had home yourself for a week or two; or arrange home-based no experience of living in a care home, you may wish respite care where another carer moves into your home; to book in for a short stay to see what it’s like. This will or family-based respite care where you move into another help you make an informed decision. If you have nursing family’s home for a period. The best option for you will needs, ask for a nursing determination as a contribution to depend on your needs, the urgency of the situation and your fees - see ‘Care homes with nursing’ on page 39.

Supporting unpaid carers

If you look after, help or support a person who is ill, frail The care you provide might be: or disabled who cannot manage without support and do • help with washing and dressing; not receive pay to do this then you are a carer. The person • feeding or cooking; might be a child with a disability, an adult member of • getting about outside; or your family, or a friend. You do not need to be living with • emotional support and company. the person. You do not have to be giving physical care. Continued on page 30

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 29 Supporting unpaid carers continued

Whilst looking after another person is mostly very local Caring Matters magazine, regular newsletters and a satisfying, it can also leave you isolated, tired, resentful or friendly team to call when they need help. angry. Caring can aff ect your personal life, your health, leisure time and fi nances. As a carer you need to think Contact 01202 458204 or visit: www.bournemouth. about things like: gov.uk/carersservices or www.boroughofpoole. • the type of help that you need to continue caring; com/health-and-social-care/carers/carers- • whether you are willing or able to carry on caring; services-and-support/ to fi nd out more. • planning for the future; and • how to meet your own needs. There are diff erent ways carers can access a break. Throughout the year there are beach huts available and a Dorset luxury holiday lodge that carers can apply to stay in. Whether you care for someone for a few hours a week or There is a short break sitting service in both Poole and 24 hours a day, you can access local support and services Bournemouth that runs in a similar way to the service that can uassist yo in your role as a carer. in Dorset and is available to unpaid carers of cared You can keep up-to-date with the latest news and for people who are over 18. It is a fl exible service that national developments, fi nd out about carers’ rights and provides a care worker from a local approved agency to benefi ts and search for events and activities in your local stay with the cared for person. The service in both areas area. The Carers Hub has been developed by the Dorset is subsidised by the local authorities, but they are all run Carers Partnership (DCP) that works to give local carers slightly diff erently. a voice. The Carers Hub also includes information on short-term and respite breaks for carers. Visit: www.dorsetforyou.com/carers.

Poole and Bournemouth The Carers Information Service for people caring for someone living in Bournemouth and Poole keeps families and friends informed of helpful news and events. Regular events enable carers to meet up and enjoy an activity, some of these with the person they support. Carers will receive a free welcome pack when they join, copies of the Sherborne Castle

‘Home from Home’ day respite

‘Home from Home’ off ers a day sitting/respite service To fi nd out about the support for carers, and to join in the ‘Home from Home’ host’s own home. Each host the Carers in Crisis scheme or Carers Information Service, undertakes training, has an enhanced Disclosure and in Poole call the Adult Social Care Helpdesk on 01202 Barring Scheme police check and their home has been 633902, or email: [email protected]. inspected to make sure it reaches appropriate health and In Bournemouth call the Carers Team on 01202 458204 safety standards. The service is managed by East Boro or email: [email protected]. Housing Trust. As well as needing a break, carers worry about what Help for carers in Dorset would happen to the person they support if the carer is Dorset County Council carers’ caseworkers provide unwell, or has an accident. Carers in Crisis is an emergency assistance to family carers to support them in their caring back-up scheme, available to all carers of adults over 18, role. Carers may require help in fi nding out information on that has been set up to give carers peace of mind by how to fi nd local support groups and carers’ caseworkers alerting people to keep the person being cared for safe. can assist them with this. Carers’ caseworkers may be In Dorset call the Adult Access Team 01305 221016 or able to support family carers to access local services email [email protected]. which may give them a much needed break. The carers’

30 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH ‘Home from Home’ day respite continued caseworker will carry out an assessment with carers who provide a substantial level of care. This may lead to a Please contact the Adult Access Team on 01305 support plan for the carer. 221016 or [email protected]

Carers Direct

A one-stop information and advice service for carers who • access to health and social care for the person being look after ill, frail or disabled friends and relatives. Carers cared for; and Direct includes: • how to access information about, and support from, • details of assessments, benefits, Direct Payments, health and social care services for the person being Personal Budgets and time off; cared for. • help to maintain, leave or return to employment; Visit www.nhs.uk/carersdirect • help in education or training; Seven days a week helpline • advice on how carers maintain or improve their social and – freephone 0808 802 0202. emotional well-being and their physical and mental health;

Dorset Partnership for Older People Programme (POPP)

Dorset POPP is primarily a partnership between Dorset their own homes for as long as they wish’ by developing County Council, Dorset Clinical Commissioning Group, responsive, appropriate services and activities at a voluntary organisations and older people. localised level. It is a complex and ambitious person-centred programme, led by the needs, desires, and aspirations of For further information and to find out how Dorset’s older people. Dorset POPP can benefit you, visit the website: The vision of Dorset POPP is ‘to build supportive www.dorsetforyou.com/popp communities to enable older people to remain living in or call 01305 224841.

Safe and Independent Living (SAIL)

SAIL offers residents of Dorset free support, services or • benefit checks to ensure that people are receiving information to help keep them safe and independent everything they are entitled to; in their own home. SAIL is a Dorset-wide partnership • debt advice; between local authorities, Dorset Fire and Rescue Service, Dorset Police, voluntary organisations, local groups and • signposting to local social opportunities such as lunch services, Dorset Energy Advice Service Centre, Age UK, clubs, exercise classes or learning centres; and and the local health service. • signposting to falls prevention services.

SAIL can provide people with additional support, services or information, including: For further information and advice visit: www.dorsetfire.gov.uk/working-with-us/ • fitting FREE smoke detectors and having a home safety partnerships/formal-partnerships/sail/ check; or call Sue Warr on 01305 224841 or Linzi Holt • a home energy check and information about grants on 01305 252600. for insulation;

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 31 Housing with care

Sheltered (or retirement) housing

This is usually provided by councils and housing schemes in Bournemouth, Wimborne, Ferndown, Corfe associations across the region. Sheltered (or retirement) Mullen, West Moors and Verwood. housing is a practical step ifu yo would like more security Visit: www.dorsetforyou.com/apply-for-housing for and companionship but don’t need to move into a care further information. home. In a sheltered (or retirement) housing scheme you would Poole live independently in a flat or bungalow built especially for Poole Housing Partnership has a dedicated team of older people within a larger complex, sometimes around a housing officers, who provide support to residents at the garden or communal facility and linked to a central control signing-up stage and throughout the duration of their centre for security. Some schemes have access to a resident tenancy. They spend a lot of time having direct contact or non-resident manager who provides support, advice and with residents, visiting them at home and dealing with a link to services for older people. enquiries. You can contact the housing officers by calling 01202 Dorset 264444. East Dorset Housing Association has a range of housing specially designed to meet the needs of older people Bournemouth consisting of flats, a communal lounge, a laundry and Adult Social Care can help you decide if sheltered housing gardens. can meet your needs and liaises with Bournemouth Schemes are especially suitable for very frail older Borough Council’s Housing Services which manages people with flats and bungalows built with wheelchair sheltered housing schemes. access and level deck showers. All schemes have a visiting Contact Bournemouth Care Direct on 01202 454979 sheltered housing officer or scheme manager. There are for more details.

Extra Care housing

Extra Care housing is a form of housing, similar to to rent. The scheme is designed to allow people who sheltered schemes, with self-contained accommodation need physical help to live independently while having 24- together with some communal facilities. In an Extra hour care support. Care scheme, instead of low level support traditionally Every resident has their own self-contained flat with their provided by wardens in sheltered schemes, higher levels own front door, care tand suppor when needed and the of care and support are provided on site for people with means to install safety devices - for example, to detect if a assessed needs by a designated team of care workers, person has a fall. All flats have been designed to wheelchair who can be available 24-hours a day. standards and include fitted kitchens, walk in showers, Extra Care allows people to retain their own tenancy central heating, double glazing and smoke alarms. and have care services delivered ensuring that they Anyone interested in living at Bure House should are able to remain safely in their own self-contained contact Christchurch Borough Council on 01202 495000 accommodation. to see if they are eligible. If so, they will be invited to make an application. Part of the application process will include Dorset an assessment of their needs. A new Extra Care housing scheme has been developed in Christchurch that will help older and disabled people to Poole live independently. The scheme at Bure House, has been Most of the schemes available to rent in Poole are devised by East Dorset Housing Association in partnership provided by Borough of Poole or local housing with Christchurch Borough and Dorset County councils. associations. Allocation of these properties is usually There are 41 one and two-bedroom flats as well as through the Council’s Housing Register. You will need three specially adapted flats for disabled people available to speak to Housing and Community Services on

32 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Extra Care housing continued

01202 633805 to establish whether you are eligible for independence in their own home. consideration for this type of housing. Delphis Court offers 45 flats in a mixture of one and People are expected to show a degree of housing two bedrooms, every resident will have their own self- need, this can be due to unsuitability of their present contained flat with their own front door. Responsive homer fo medical or social reasons. In addition, Adult support is available 24 hours a day and where appropriate, Social Care will need to consider your ability to secure safety devices can be installed within flats to support alternative accommodation by taking into account your people to live independently. Anyone interested in living savings and equity, if you are a homeowner. at Delphis Court should contact Housing and Community Some housing associations will take an application Services within the Borough of Poole on 01202 633805. from you directly and may help you even when Adult Social Care may not. A list of local housing associations is Bournemouth available from Housing and Community Services. Self-contained apartments with extra care and support on Properties are also available to buy. The price and site are located in several developments in the town. High types of property available to buy can vary considerably. standards of accommodation complement communal To find out more about schemes available, locally and facilities where you can relax and meet other residents. throughout the country, you should contact Age UK on Specialist care staff are available to provide services telephone: 01202 523300. to meet assessed needs. The latest technology is also In early 2011 an Extra Care housing facility opened available to ensure your safety and security. in Poole - Delphis Court has been developed as part Bournemouth Borough Council works in partnership of the new Poole Quarter developments and provides with housing associations, the NHS, local doctors and a purpose-built facility for people who need a higher pharmacies to support your wellbeing. To find out more level of care and support and want to maintain their contact Bournemouth Care Direct on 01202 454979.

Housing and support for younger adults

There are a range of care homes catering for younger • Rent a place – You can apply for council housing which adults with learning difficulties, physical or sensory is usually cheaper than renting privately. There could be impairments or mental health issues. There is also a range a waiting list and you must fully explain your housing of housing options you could explore. needs. Local housing associations may also be able to If you are thinking about a care home placement, seek help. Ask your council housing department for a list. If advice from social and health care professionals about you want to rent privately, look in your local newspaper your needs. Does the home provide opportunities to for ‘To Let’ advertisements. Housing Benefit, if you’re learn and maintain skills, and opportunities to move on entitled to it, might reduce your rent. Direct Payments into living in the community? What are the home’s links can also help, ask your local authority for details and see with specialist staff in the community services? Use the page 4. care homes checklist on page 41 when visiting potential • Buy your own home – Can you afford it? Aure yo able homes which includes helpful questions to ask. to live on your own? You could think about ‘part buying’ Are uyo happy living at home? Would you like a little and ‘part renting’ a place from a housing association. more independence with help when you need it? What are your housing options? You could: • Move into a care home – If you want to leave home but are not ready to live alone, care homes can meet your • Continue living with your family – If your home is personal needs and offer appropriate support. Adult specially adapted and you receive the practical and Social Care and Health will contribute if you are eligible emotional support needed, you may prefer to stay at and if they agree the care home meets your needs. If home. It’s also convenient if your college or job is nearby. your chosen home costs more than usual, you may get • Move into supported living accommodation – This offers some help but you must pay the rest. a level of independence and the chance to live alone or meet other people in similar situations. Help from a Continued on page 34 visiting care assistant is available and usually nursing care is provided nearby. 9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 33 Housing and support for younger adults continued

When living independently you may require some New homes that have been built since 1999 should adaptations around the house. You can choose housing be fully accessible to disabled people. However, if you that’s specially adapted. There are organisations that choose an older home, there are a number of adaptations specialise in providing thist sor of accommodation that could make it easier for you to use. These include including Livability (formerly John Grooms) and the wider doorways; a downstairs toilet; bathroom equipment Accessible Housing Register. including handrails, a walk-in bath, electronic bath seat; kitchen adaptations including lower working surfaces; Livability lower level light switches; easy-to-use controls for heating; Tel: 0207 452 2000 for general enquiries a stairlift; security intercom at the front door and ramp Email: [email protected] access to the garden. You should also think about the Web: www.livability.org.uk general access to your home.

Accessible Housing Register Looking for care or support? Tel: 0774 911 9385 Email: [email protected] For independent, impartial information on your care options, call this Directory’s Web: http://accessible-property.org.uk helpline on freephone 0800 389 2077 Publications

Specialist care services

Physical disability

The support you require if you have a physical disability HOOPS service for the West Dorset District Council area. must be tailored to your specific needs and can be Telephone: 01305 252405 for further information. provided by the independent and not for profit sectors as Anchor Staying Put will provide a Home Improvement well as by Adult Social Care. Help at home with personal Agency/Handyperson/HOOPS service for the other five care is available according to need, during the day and District/Borough Council areas in Dorset. Telephone: night, 7 days a week. There are also private agencies 01305 785340. offering help at home with personal care and housework. In Bournemouth and Poole, East Boro Housing Trust Services from Adult Social Care include: occupational provides a Handy Van service providing general household and paediatric occupational therapists; help with adapting and specials repair services for people who need support to your home; the ‘Handyperson Scheme’; activities within the live independently in their own home – discussed on page community; help at home, with meals and leaving hospital; 29. To find out more telephone 01202 883503. respite care; supported housing, and help for carers. If Adult Social Care arranges a care home placement In Dorset, the Handy Person Scheme will be provided for you, you should check a number of issues. What under new contracts which are integrated with Home choices of home udo yo have and is this restricted by the Improvement and Housing Options for Older People amount of care you need? Is the provision in accordance (HOOPS) services. with Care Quality Commission’s standards? Does the staff West Dorset District Council eCar and Repair will team in the home have good links with the local Physical provide a Home Improvement Agency/Handyperson/ Disability Care Management Team?

Learning disability

Learning disability services are run by a partnership advice, information and guidance on services for people between Adult Social Care and the NHS. Community with a learning disability. You can contact them through learning disability teams are the first point of contact for your local Adult Social Care office, listed on page 4. You

34 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Learning disability continued can also ask your local offi ce for copies of factsheets services is via an assessment, explained further on page 7. which tell you more about daye car services , care home People with learning disabilities can also use a Personal provision and services for carers available locally. Budget (explained on page 8), which puts people at the Adult Social Care provides care where necessary and centre of how they choose to pay for their support. This may gives support to enable and encourage service users to be in their own fl at or house or a supported living scheme. reach their full potential in all areas of their lives. Access to

Mental health

Your local Community Mental Health Team (CMHT) should the placement is right for you. A qualifi ed member of the be your fi rst point of contact if you have mental health residential care staff may visit you at home, talk to you and issues. You can ask your GP to refer you or ask someone look at your assessments of health/social care need. who knows you to contact the CMHT on your behalf. The To fi nd out more about mental health care in your team will discuss your housing choices with you. region, organise visits to prospective care homes. Ask If you have mental health needs, residential care can help the residents about the care they receive. Are psychiatric improve the quality of your life - the structured environment nurses available if needed? Do the activities provided and activities provided can build up your confi dence. The assist rehabilitation? What are the attitudes to medication care providers should assess you carefully to make sure and other therapies?

Dementia care

Usually, the initial point of contact to access care services fi nancial help, however Adult Social Care will still be willing is either your GP (for health care solutions) or your local to off er an assessment of need. You may have a choice of Adult Social Care offi ce (for most other services). Your GP, which agency you receive your care from whether or not as well as discussing your concerns, will be able to carry Adult Social Care assists with the funding of your service. out a series of tests which will establish the nature of your People are entitled to receive an assessment of their care condition and advise whether treatment is possible. needs and if eligible Adult Social Care may fund services to Some forms of dementia are not permanent and can be meet these care needs or provide a Direct Payment so that caused by a range of emotional, physiological and physical people can arrange their own care services in the way that ailments, which bring on dementia-like symptoms. It is best suits them. important that any diagnosis eliminates the possibility of The Department of Health has published a fi ve year a reversible dementia before a medical prognosis is made. Dementia Strategy which aims to transform the lives of Following a diagnosis of dementia, your GP may refer you millions of people with dementia and their carers. Health to a specialist like a consultant in old age psychiatry, a community psychiatric nurse or an occupational therapist with a special interest in dementia care.

Support in the community Specialists in Dementia Care As it can be best for the person with dementia to stay in t Pleasant, dementia-friendly their own home for as long as possible, a range of adult building and surroundings social care services is available eto facilitat this. For example, t"MBSHFMBOETDBQFETFOTPSZ garden. they may provide access to: home care (discussed on page t4UBGGUSBJOFEJOUIJTmFMEUP 18); meals in the home; sitting services (which provide a provide good quality care. break for any carer); advice on equipment and adaptations Tel: 01425 474 347 40 Ringwood Road (covered on page 12); day care centres (see page 29) and E-mail: [email protected] St Ives, Ringwood Web: www.foxesmoon.co.uk BH24 2NY respite care (explained on page 29). These services can be provided directly by registered providers to those who are not eligible for Adult Social Care Continued on page 37

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 35 What do you see? Cooking up a treat or life in a care home?

At Care UK, we understand that choosing a care home for your loved one can be stressful for everyone involved. It’s why we offer all-round support to make the transition easier. At The Potteries care home we get to know your loved one, their life story and interests, so that we understand how best to care for them and keep them doing the things they love - like baking. Kneading dough is great for joints, and the smell of baking can be really appetising too.

The Potteries, 187 York Road, Broadstone, Poole BH18 8ES

To ﬁnd out how we can help call us on 0333 321 0929 or visit careuk.com/the-potteries Dementia care continued Residential dementia care checklist © 2014 Care Choices Ltd and Adult Social Care organisations are working together across Bournemouth, Poole and Dorset to implement the Things to look for in care homes specialising in dementia. requirements of the Dementia Strategy and to ensure Please use in conjunction with the care homes checklist on page 41. that people living with dementia have access to good quality care services. The Dementia Strategy identifies how Residents crucial it is for people who may be experiencing the early The best indication of a good home is that the residents symptoms of dementia to be able to access good quality appear happy and responsive. advice and support and receive a diagnosis as to whether • Are there rummage boxes around the home to stimulate in fact they have a dementia illness. residents? Alternatively people may want to initially access one of the memory clinics or Dementia Cafés that are run by the Access Alzheimer’s Society, details of these can be obtained from If the person with dementia needs or is likely to need the Alzheimer’s Society national helpline on 0300 222 equipment or adaptations you may want to check: 1122 or the local office on 01202 716393. Information • There is adequate signage and cues for different parts about services provided by the Alzheimer’s Society is also of the home such as dining room and bathroom. available on its website www.alzheimers.org.uk. • The home’s policy about locking external doors. Memory cafés Bedrooms yY ouwant ma to find out whether the person with Memory cafés ear , first and foremost, a setting in which dementia can have a single room and whether: people with memory loss can share fun and laughter • Residents are encouraged to bring in some of their own with their care partners and friends in a setting free from furniture and possessions to increase familiarity. awkwardness and stigma. They are also a setting where accurate information about resources is available and Activities relationships with persons in similar circumstances are Residents should be stimulated without feeling stressed. formed. They are a vehicle for bringing dementia ‘out of • Are reminiscence activities available? the closet’ and into the heart of the community. • Are residents able to compile memory boxes? Bournemouth • Do staff compile life story books including photographs and mementoes? Forget-me-not Coffee Morning Staff Ludo Lounge, 34 Southbourne Grove BH6 3RA Contact: Alzheimer’s Society I t is important to note whether staff seem friendly and Tel: 01202 716393 caring towards residents and whether they treat residents with respect. Westbourne Memory Café • Do they have any training and experience in W estcliff Baptist Church, Poole Road BH4 9DN dementia care? Contact: Alzheimer’s Society Tel: 01202 716393 • Will the person with dementia have a member of staff particularly responsible for their care? Bournemouth and Poole Hinchcliffe Close, Hamworthy BH15 4DY • Is there a member of staff you can talk to about your own worries about the person with dementia? Contact: Memory Support Team Tel: 01202 307692 Manager/head of home A manager who is caring as well as efficient can make Memoirs Memory Café all the difference to a home. S t Walburga’s Church Hall, • Does the manager have knowledge of dementia and 2A Archway Road, Branksome BH4 9AZ can they deal with difficulties that may arise in an Contact: Alzheimer’s Society understanding way? Tel: 01202 309084 • Is there a full assessment at home before a resident is admitted? Continued on page 39 9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 37 LIVE-IN CARE Good old-fashioned service

Alternative Control

Live-in care offers a Live-in care allows our realistic, cost-effective customers to control alternative to residential their own routines and care and allows our they can, if they wish, customers to remain in have a different agenda the comfort of their own each day. homes.

Unique Our area

Every customer has We offer a live-in service a tailor-made care throughout Dorset. The plan just for them. fi rst step is to contact Our customers are your local offi ce to fi nd individuals and the care out how we can meet they receive will be as your needs. unique as they are.

Memory Cafés run by Dorset University NHS approach for information and advice? What training Foundation Trust in Bournemouth and Poole programmes do staff participate in? Does the home 14 Vale Road, Bournemouth BH1 3SY offer a person-centred approach to their care planning? Contact: Memory Support Team Is the home designed with the needs of its clients in Tel: 01202 307692 mind, especially safety and accessibilitye? Iplentys ther of natural light? Is moving around helped by easily- Simmonds Close, Wimborne Road, Poole, BH15 3EB understood signage? How is technology employed to Contact: Memory Support Team help alleviate falls and help orientation? Please also see Tel: 01202 307692 the care homes checklist on page 41 and the residential dementia care checklist on page 37. Wimborne Differentiating one home from another can be difficult, Wimborne Memory Café but the quality and quantity of staff training is especially R esource Centre, King Street, Wimborne BH21 1EB important, along with the turnover of staff, as continuity Contact: Alzheimer’s Society of relationships in this type of home is critical. Tel: 01202 716393 The use of medication is a highly emotive subject and any antipsychotic medication must be very carefully Residential dementia care prescribed. A fine balance exists between ‘acting in the If the time comes when remaining at home is no longer best interests of the individual’ by prescribing medicine viable, the benefits of residential care need considering. and the benefits of ‘normalisation’ where time and energy Questions to ask of any home registered for someone are spent maintaining familiar, comfortable surroundings with dementia would include: who is the senior clinician which help reduce stress and possibly avoid the need for who can act as a single point of contact for people to certain medication. Care homes

All care providers in the country must be registered inspection reports are available from ethe service car or with the Care Quality Commission (CQC). All services are the CQC (visit: www.cqc.org.uk). Further information inspected by the CQC, who report on their findings. These about the CQC can be found on page 46.

Types of care homes

There are two types of care home: need to be visited by a social worker or a care manager to work out what care you will need. This visit might be in your Care homes offering personal care only own home, or in hospital if you’ve been ill, or in a care home. If you are reasonably active, but would like greater You will be fully involved in planning your care needs. security and care, subject to a needs assessment, a care If a care home providing nursing care is the best home o ffering only personal care may be the best option. solution for you, the social worker will give you Personal care includes bathing, feeding, dressing and help information to help you find a home which meets your with moving and must be paid for in full if your capital/ care requirements. The cost of the nursing care part of savings exceed £23,250. If you have less than this amount, your fees is paid by the NHS to the home directly: the Adult Social Care may be able to assist with funding current amount is £109.79 per week. You can contact the if they agree living in a care home is the best way of Nurse Care Management Teams for your area at your local meeting your needs. Clinical Commissioning Group listed on page 51. The figures mentioned here may change after April Care homes with nursing 2014, check with Adult Social Care after this date. See If you think you may need nursing care in a home, you will page r42 fo more information on paying for your care.

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 39 ȃǯǯǯ ȱ¢ȱȱȱǯǯǯȄ

ǅȱȱȱȱ ȱȱǯ ȱ ǅȱ¢ȱǯ ȱ ȱ ǅȱ¢ȱǯ ȱ ȱ ȱ ǅȱȱȱȱǯ

ǅȱȱȱȱȱȱ ȱȱȬȱȱǯ ǅȱȱ ȱȱ ȱȱȱ ǯ ǅȱȱȱȱȱȱěȱ¢ȱȱȬȱǯ ǅȱȱȱȱ ȱȱȱȱȱ¢ȱȱȱȱǯ

Home 1 £ p/w

Home 2 £ p/w

Home 3 £ p/w

First Impressions 1 2 3 • Can you handle your own money? • Are staff warm, friendly, polite, clean and • Does a hairdresser/chiropodist visit? respectful? • Does the home provide its own transport? • Do the residents seem happy, active and • Do staff have appropriate language skills/ sociable? knowledge? • Does the home feel homely and welcoming? • Are the staff formally trained? • Is the home fresh, clean and comfortably • Is there an adequate number of staff on day furnished? and night? • Are visitors welcome at all times? Can they stay Accomodation 1 2 3 overnight? • Are bedrooms single or shared? Is there a • May your visitors join you at meals? choice? • How much choice do you get about meals? • Can you decorate and arrange your own room? • Is the food varied and interesting? • Can you bring your own furniture and TV? • Can the home cater for your dietary needs • Is there a call system for emergencies? e.g. Black and Minority Ethnic diets? • Can you control the heating in your room? • Can you have snacks or drinks any time? • Can you lock your room/secure place for In your room? valuables? • Can you continue to pursue your hobbies? • Is there a separate dining room? Bar? • W hat activities and entertainment are • Are there both adapted showers and baths? organised? • Does the home have the right adaptations • Are outings and holidays arranged? and equipment to meet your needs? At what cost? £ • Are all areas safe and accessible Fees and Contract terms 1 2 3 (e.g. for wheelchair users)? • Is there adequate provision for sight • How much are the fees? Do they cover all or hearing difficulties? services available? £ • A re the grounds/gardens attractive • Under what circumstances will the fees alter? and/or quiet? • Can you retain your own room if away? • Can you have a short-stay or trial period? Life within the home 1 2 3 • W ill you be given a statement of terms on •e Aanyre ther rules and restrictions admission? (e.g. going out, returning)? • Are all procedures clearly spelt-out? • Can you choose when to get up and retire every day? • Are residents involved in decisions on life in the home? • Can you make and take calls in privacy and comfort? • Is alcohol served or permitted? • Aere smoking ther and non-smoking areas? • W hat arrangements are there for religious observance? (e.g. are places of worship nearby/ Is there a prayer room)?

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 41 Out of area care options

Did you know you can choose a care home outside the choose a care home in another area. area you currently live in? You may want to be closer to The home you choose must be suitable for your friends, family members or you may want to relocate to assessed needs and comply with the terms and conditions another part of the country. set by the authority. The fees that your local authority If your care home place is state-funded, your local willy pa may vary. They may offer you the fees you would authority is still responsible for your care fees, even if you receive if you remained where you are, or they may offer you the fees that the local authority would pay in your Chestnut Court Rest Home chosen area. You must seek further advice before making We provide the care in a warm, friendly but professional your decision. atmosphere where the homeliness and tranquillity ensures comfort for our residents and peace of mind for If you’re self-funded, obviously you have freedom of their loved ones who care about their security and well being. choice, however it is important that you have considered s!LLROOMSWITHENSUITEFACILITIESANDSHOWER the fees the home charges and whether the home will s%MERGENCYCALLSYSTEMINEACHROOMCOMMUNALAREAS s3PECIALLYADAPTEDBATHFACILITIESs4WOSEPARATELOUNGES accept the local authority rates if or when your savings s(AIRDRESSING3ALONs,IBRARYANDREADINGAREA s7ELLLANDSCAPED SECUREGARDENAREA fall below the capital limit. If the home is unable to meet s/NEPASSENGERLIFT the local authority erat the possibility of moving to an 9 Copse Road, New Milton BH25 6ES Tel: 01425 620000 Web: www.chestnutcourtcarehome.co.uk alternative home increases substantially.

This Directory’s helpline

This Directory’s free helpline provides an independent choosing and funding. information and help service encompassing care, One call to the freephone number 0800 389 2077 will accommodation, funding and rights. A personalised enable the service to build a profile of exactly what type report can be generated for callers providing details of of care you’re looking for, while taking into account your all care homes or housing with care schemes that meet personal needs and interests. their criteria with supplementary information about Paying for care

Paying for your own care

Even if you know you will have to pay for it yourself, if • your income is not enough to meet your care home fees. you need care in your own home or are considering moving into residential care, you still qualify for a social Adult Social Care will help with the cost during the first care assessment by Adult Social Care. The assessment will twelve weeks of permanent residential care, provided the make sure that your needs will be met. Also, if you expect assessment has shown that this is the kind of care you your capital to fall below £23,250 as a result of paying for need. This is called the ‘property disregard’ period. care, Adult Social Care may then help you with the cost. If you are moving into residential care, you may be Deferred payment agreements entitled to some of the following financial assistance and After the twelve-week property disregard period, Adult support: Social Care may be able to help you while your property is being sold. In these circumstances they will charge any Twelve-week property disregard financial help they give against the value of your home. This applies if: This means they will take back the amount they have paid • your former home is included in your financial once your property has been sold. However, they may assessment, limit how much they will pay. • your other capital is less than £23,250, and

42 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Paying for your own care continued

It may affect your entitlement to Pension Credit if your move to a home within the local authority’s funding levels. property is not seen to be on the market and becomes Understanding your rights before moving into care treated as capital by the Department for Work and is essential. There are a number of financial products Pensions (DWP). and specialist companies who may be able to help. It is important to seek financial and legal advice about the What if you run out of money? various options you may have before committing yourself. If your capital is likely to reduce to £23,250 as a result of paying for care, you must tell Adult Social Care well in Attendance Allowance advance that this is going to happen. They will then be This is a non-means-tested, non-taxable benefit from able to help with your care fees (provided your care needs the DWP. It’s paid at the lower rate of £53.00 a week if assessment has shown that you need residential care). you need care by day or night and at the higher rate They will carry out a financial assessment to confirm the of £79.15 a week if you need care during the day and date from which your funds fell below £23,250, and the night. Everyone who needs care can, and should, claim amount they, and you, will pay towards your care. Attendance Allowance. If you are paying the full cost of If the home you have chosen charges more than residential care, with or without nursing care, you will be the local authority will pay, you must find someone to entitled to the higher rate. pay the difference – a ‘top-up’ payment. Whoever does this, whether a family member or a charity, they should NHS Nursing Care Contribution understand that the cost could increase, and that they will Whether you are a temporary or permanent resident, have to pay the top-up for as long as necessary. The local if you live in a care home that provides nursing care authority will not meet the additional cost even if you have you may be entitled to NHS Nursing Care Contribution lived in the home for a number of years. If you cannot find towards the cost. It is not means-tested and is currently someone to help you meet the extra cost, you may have to £109.79 a week. This is paid directly to the home.

What will you have to pay for your care?

Do you have more than £23,250 in capital and best met. Any care homes you consider must be able to savings? meet these needs. Adult Social Care will also make an The value of your home is included in the assessment of assessment of your financial situation. This determines how your capital unless one of the following still lives there: much they will pay and how much you will have to pay. Your choice of care home will be limited to those that • Your partner (that is, your husband, wife or civil partner, accept your local authority’s funding level. If you want or someone you live with as if they were your husband, to choose a more expensive home you would have to wife or civil partner) arrange for a third party - such as a family member or or charity - to ‘top-up’ the difference. You are not allowed to • A relative who is over 60 or disabled do this yourself if your capital is below £23,250. or If you have capital between £14,250 and £23,250 you • A child under 16 who you, or a former partner, are will pay £1 a week for every £250 you have above £14,250. responsible for. If your capital is less than £14,250, and the home you choose charges fees that are within your local authority’s NO funding rate, your contribution will be assessed only on your Adult Social Care will contribute financially towards your income. care costs after they have carried out an assessment of your care needs. YES Ask your local Adult Social Care department for an How much? assessment. See contact details on page 45. You will need to ask Adult Social Care for an assessment. This will define your care needs and how they will be Continued on page 44

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 43 What will you have to pay for your care? continued

Any care homes you consider must be able to meet your Consider claiming: assessed care needs. • Income support If, apart from your property, your savings are less than • Pension Credit £23,250, Adult Social Care can help with your care costs • Savings Credit (if you are over 65) for the first twelve weeks. After this time you can apply for a loan to help you whilst your property is being sold. Definitely claim: • Attendance Allowance, worth either £53.00 or £79.15 WHATEVER YOUR CIRCUMSTANCES: a week depending on your care needs.

Remember: Moving into a nursing home? • I t is just your own financial circumstances that are • You will be eligible for the NHS Nursing Care assessed, not your partner’s. Contribution – currently £109.79 a week. • Your assessment will be made up of two elements; a care needs assessment and a financial one. Always seek advice: • A care home with nursing will generally be more • Independent help is available to guide you through your expensive than a care home. financial options. There may be a number of solutions to retaining your capital whilst paying for care.

Looking Some of the figures mentioned here may change in for care or support? April 2014. For independent, impartial information on your care options, call this Directory’s helpline After this date, please check www.gov.uk for up to date on freephone 0800 389 2077 Publications figures.

Free information and access to advice on paying for care

For older people, their families, friends and carers faced with the cost of paying for care. Call us free on: 0808 208 9994

Telephone calls may be recorded for training and monitoring purposes. PayingForCare Limited, a not-for-proﬁt company. Registered office: Regent House, 1-3 Queensway, Redhill, Surrey RH1 1QT. Company No. 07866192. PayingForCare Limited is part of the Partnership Group of companies, which includes Partnership Life Assurance Company Limited, an authorised insurer.

44 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH What will you have to pay for your care? continued

For more information about what Adult Social Care Bournemouth Care Direct may pay towards care costs, telephone or visit: Bournemouth Borough Council Tel: 01202 454979 Dorset County Council Adult Access Team Online information about paying for care is Tel: 01305 221016 or [email protected] available at: Online factsheet: ‘Paying for services in a care home’ www.bournemouth.gov.uk/payingforcare available at: www.dorsetforyou.com/carings/leaflets.nsf There are also leaflets on ‘Choosing and paying for care in a residential or nursing home’ and Borough of Poole Adult Social Care Help Desk ‘Paying for your own care in a care home’ Tel: 01202 633902 available online at: www.bournemouth.gov.uk/ Online factsheet: ‘Paying for residential care’ available at: adultsocialcareleaflets www.boroughofpoole.com/health-and-social- or by phoning Bournemouth Care Direct. care/help-for-adults/residential-care-for-adults/

Third party payments for care home fees

Some care homes and care homes with nursing charge considering these options. If you need further advice fees that are higher than the maximum amount Adult about how a top up to your care home fees might be Social Care can contribute. If they are contributing arranged please discuss this with your care manager. towards your care home fees and you choose to move If you move to a care home where a third party into a home which charges a higher fee, the difference payment is required, the person who will make the between the two amounts is paid by a third party, usually payment on your behalf must sign a contract with Adult a relative. Third party payments are sometimes referred to Social Care, before the contract with the home is signed. as ‘top-up’ payments. In doing so they must confirm that they have the financial Before you sign any contract, the home should give means to make the third party payments (including any you written details of all the charges it intends to make in future increases) for the whole time you will live at the its ‘Statement of Purpose’ document. If there is anything care home. that is not clear or which you do not understand, you If you are already a resident in a care home, and no should ask for advice. third party agreement was required at the time you As the name suggests, this payment must be made by became a resident, the home may seek to introduce a someone other than yourself or Adult Social Care. It can third party payment at a later date. Also if a change to be a relative or friend, but it cannot be a ‘liable relative’ i.e. your arrangements is made at your request or with your someone whose financial situation has been taken into agreement, for example you move to a superior room, account when your financial assessment was carried out then an additional third party payment can become due. by Adult Social Care. The general rule is that you cannot use your own money to fund a third party payment. However in certain specific circumstances you may make a third party payment from your own funds. These are: • when you are eligible for the twelve week property disregard (see page 42) or • where Adult Social Care have agreed to a deferred payment until your home is sold (see page 42).

Adult Social Care recommends that you seek independent financial and legal advice if you are Durlston Head

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 45 Care fees can increase

It is usual for the fees charged by care homes to increase month’s notice that the third party payment is to increase. each year. If you are not paying your own fees, the The person who makes the payment for you must sign a amount that Adult Social Care can contribute may not new contract with Adult Social Care if the amount of the increase at the same rate as the home fees increase. Any third party payment increases. shortfall in fees must be met by a third party (top-up) If you are already living in a care home, plan ahead and payment – discussed on page 45. The third party element find out what help you will get from Adult Social Care of the fee can only be increased once in any financial when your savings fall below the £23,250 limit, explained year and as a guide, the amount should never increase on page 43. by more than 25% a year. You should receive at least one Essential information

Inspection and registration of care services

All care providers must be registered under a system Following an inspection, each service is given a report of introduced by the Health and Social Care Act 2008, which how it rates against national essential standards of quality brings adult social care, independent healthcare and the and safety. Each service’s report can be seen on the CQC NHS under a single set of essential standards of quality website: www.cqc.org.uk and safety for the first time. The Care Quality Commission (CQC) is the independent For any enquiries or to register a concern or a regulator of health and social care in England. They regulate complaint, contact CQC by telephone: 03000 616161 care provided through a range of methods including: or by email: [email protected] • registering providers to ensure they are meeting the essential standards of quality and safety; The Care Quality Commission Citygate • monitoring how providers comply with the standards; Gallowgate • promoting improvement in services; Newcastle upon Tyne NE1 4PA • using enforcement powers where necessary; • publishing up to date information about the compliance When considering care services, it’s always a good idea of adult social care providers with essential standards of to check a service’s inspection report on the Care Quality safety and quality. Commission’s comprehensive website: www.cqc.org.uk

Comments, compliments and complaints

All organisations need to know how they are performing. Providers are required under essential standards of quality They are happy to receive your feedback on their service and safety to have a simple and easy to use complaints whether they are compliments or complaints. Feel free to procedure that they will be happy to give you. If you are tell them what you think and your comments can be used concerned about the care that you, a friend or a relative is constructively to improve the service. receiving, it makes sense to speak to the manager before If you do need to make a complaint you should feel you take any further action. The problem may be resolved able to complain about any aspect of your care that quite easily oncee made they aware ar of it. affects your happiness or comfort. This could be about However, if you need to make a formal complaint, you the way you are treated by a staff member or the quality should initially contact the registered owners of the service. of the food you are served. You can also make comments They have a duty to respond to any complaints made. and suggestions about possible improvements to your If Adult Social Care have arranged and funded your care, surroundings and the services provided. another option is to complain to your social worker/care Making a complaint should not be difficult for you. manager or the Complaints Manager in your local council:

46 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Comments, compliments and complaints continued

The Complaints Manager The Adults’ and Children’s Complaints Manager Dorset County Council Adult and Community Services Bournemouth Borough Council County Hall, Colliton Park, Dorchester DT1 1XJ Town Hall, Bourne Avenue Email: [email protected] Bournemouth BH2 6DY Tel: 01305 228563 Email: [email protected] Tel: 01202 458953 The Complaints Manager Adult Social Care Borough of Poole, Freepost BH910, Poole BH15 2BR Email: [email protected] Tel: 01202 261158

Have your say about local services

Healthwatch is the new independent consumer champion created to gather and represent the views of the public. Healthwatch plays a role at both national and local level and will make sure that the views of the public To contact Healthwatch Dorset: and people who use services are taken into account In person at any Citizens Advice Bureau in Dorset, Three Dorset organisations - Help & Care, Citizens Advice Poole or Bournemouth. To find your local office please in Dorset and Dorset Race Equality Council - have joined see www.citizensadvice.org.uk or the useful contacts forces and will work to ensure the health and well-being of section of this Directory on page 50. Dorset’s residents is championed across the county Local Healthwatch has taken on the work of the Local Write to Local Healthwatch (free) at: Involvement Networks (LINks) and also represents the Healthwatch Dorset Freepost BH1902, views of people who use services, carers and the public on 896 Christchurch Road, Bournemouth BH7 6BR the Health and Wellbeing boards set up by local authorities, Telephone: 0300 111 0102 provides information and signposting about local health (calls cost the same as to 01 or 02 numbers) and care services and reports concerns about the quality Email: www.healthwatchdorset.co.uk of healthcare to Healthwatch England, which can then Further developments regarding Healthwatch recommend that the Care Quality Commission take action. England can be found at www.healthwatch.co.uk

Protecting vulnerable adults

Report abuse of a vulnerable adult • Call your local Adult Social Care department (including A vulnerable adult is any person aged 18 years or over out of hours) on the relevant numbers on page 48. • who is or may be in need of community services • I f there is a danger to life, a risk of injury or a crime is because of mental or other illness, disability or age, and taking place, call the Police by dialling 999. • who is, or may be, unable to take care of themselves • If the vulnerable adult is living in a registered care home or against significant harm or serious exploitation. receiving domiciliary (home) care services, you can contact the Care Quality Commission (CQC) on 03000 616 161. Abuse is a violation of an individual’s human and civil rights and may consist of a single act or repeated actions. • You can also share your concerns with a public service It may be physical, sexual, financial, psychological or professional, such as a social worker, community nurse, institutional, or may relate to neglect or discrimination. GP, probation officer or district nurse who will be If you have concerns that a vulnerable adult is being able to offer advice and support. abused: Continued on page 48

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 47 Protecting vulnerable adults continued

In Dorset, there are a large number of investigators within Adult Care Services who have been jointly trained with Dorset Police. The investigators are generally registered social workers who have undertaken further specialist training and who know a great deal about the types of concern that arise.

To report any incident of abuse in Dorset, If you know someone is being abused in contact the Adult Access Team: Bournemouth, or think they may be, contact Dorset Direct Bournemouth Care Direct. Tel: 01305 221016 Tel: 01202 454979 Email: [email protected] Email: [email protected] or Dorset Police – telephone: 01202 222222 Alternatively, speak to Bournemouth Public Protection Concerned people in the Borough of Poole should Unit during office hours on 01202 220502 (this Unit report what they believe to be any abuse of covers both Bournemouth and Poole). Out of office hours vulnerable adults to the Adult Social Care Helpdesk: call Dorset Police on 01202 222222. Tel: 01202 633902 Out of hours service: 01202 657279 If you require further information relating to safeguarding 5.00pm-8.40am Monday to Thursday and 4.00pm- vulnerable adults you can visit the Bournemouth and 8.40am Friday to Monday including Bank Holidays. Poole Safeguarding Adults Board website at Email: [email protected]. www.bpsafeguardingadultsboard.com.

The Registered Nursing Homes Association

Good nursing homes continue to provide a safe, • Accommodation furnished and equipped to provide comfortable, caring environment for anyone requiring comfortable ‘homely’ surroundings. Most homes have nursing – whether long-term or for short-stay respite, lifts, lounges, dining rooms and gardens/conservatories. convalescence , or rehabilitation. • General welfare, social and occupational therapy The nursing home of today is a far cry from the activities designed to enhance your quality of life. outdated perception of latter years. Today’s nursing home combines an ambience of the client’s personal home, The most important consideration from your perspective with quality furnishings and surroundings, together is that the nursing home provides a holistic approach to with a warm caring atmosphere backed up by qualified, care – all aspects of health are taken into consideration professional nursing sta ff. A total package of care is and the use of NHS or GP resources ensures prompt provided, designed exclusively for the individual, which action. If you are frail or elderly, detecting health encompasses social, medical and welfare needs. problems, and responding early, stops you suffering It may be that you are making the choice, or more likely unnecessary pain or discomfort and prevents avoidable nowadays, a family member or close friend is looking on traumatic admission to hospital. your behalf. There is one level of comfort that can go a long way to The Registered Nursing Homes Association removing some of the concerns of placement – choosing John Hewitt House, Tunnel Lane, off Lifford Lane, a ‘blue cross’ home. Kings Norton, Birmingham B30 3JN Freephone: 0800 074 0194 What should you expect from a quality ‘blue cross’ home? Tel: 0121 451 1088 Fax: 0121 486 3175 • 24 hour nursing services provided by a team led by a Email: [email protected] qualified nurse. Web: www.rnha.co.uk

48 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH ADVERTISEMENT FEATURE

LEGAL HELP AND ADVICE

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9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 49 Useful contacts

Advice and advocacy services

Age UK Care Quality Commission Independent charitable organisation dedicated to The national registration and inspection body promoting the well-being of all older people. for care services. Age UK Bournemouth See page 46 for further information. 700 Wimborne Road, Winton, South West regional office Bournemouth, Dorset BH9 2EG The Care Quality Commission Tel: 01202 530530 Colston 33, 33 Colston Avenue, Age UK Dorchester Bristol BS1 4UA Rowan Cottage, Tel: 0117 930 7110 4 Prince of Wales Road, Email: [email protected] Dorchester, Dorset DT1 1PW For national correspondence Tel: 01305 269444 The Care Quality Commission Age UK Poole Citygate, Gallowgate, Community Hall, Old Rope Walk, Newcastle upon Tyme NE1 4PA Blandford Road, Poole, Tel: 03000 616161 Dorset BH15 4AU Email: [email protected] Tel: 01202 666195 Web: www.cqc.org.uk

Alzheimer’s Society Citizens Advice Bureaux (CABs) Works to improve the quality of life of people with Help people resolve legal, money and other problems by dementia in England, Wales and Northern Ireland. providing free, independent and confidential advice. Bournemouth Branch Bournemouth CAB c/o Kings Park Community Hospital, Town Hall, Bourne Avenue, Bournemouth BH2 6DX Gloucester Road, Boscombe, Tel: 01202 290967 - Administration Bournemouth BH7 6JE Tel: 08444 994105 - Advice Line Tel: 01202 309084 Christchurch CAB Poole and District Branch 2 Sopers Lane, Administration Block, Christchurch, Dorset BH23 1JG Alderney Hospital, Ringwood Road, Tel: 01202 488442 Poole BH12 4NB Ferndown CAB Tel: 01202 716393 1A Princes Court, Princes Road, Bournemouth and Poole Advocacy and IMHA Ferndown BH22 9JG (Independent Mental Capacity Advocacy) Service Tel: 01202 893838 Long-established advocacy service for adults who suffer Gillingham CAB from severe and enduring mental health illness. 4 Newbury Court, Gillingham c/o 59 Southbourne Road Dorset SP8 4QX Bournemouth BH6 5AQ (Mailing address only) Tel: 01747 822117 Tel: 01202 422140 Poole CAB Email: [email protected] 54 Lagland Street, Poole Dorset BH15 1QG Care Choices Tel: 0844 245 1291 - Advice Line Publishers of Care Services Directories around the country, helpful website and free helpline for care seekers. Wimborne CAB Helpline: 0800 389 2077 Hanham Road, Wimborne BH21 1AS Web: www.carechoices.co.uk Tel: 01202 884738

50 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Useful contacts continued

Advice and advocacy services continued

Dorset Advocacy FirstStop Advice Develops and uses excellent practice to ensure people Advice and information on all aspects of care, can speak up, promote their rights and play a full part accommodation, housing, finance and rights for in the life of their communities. Dorset Advocacy also older people. provides advocacy for carers. Advice Line: 0800 377 7070 Web: www.firststopadvice.org.uk Unit 13-15, Jubilee Court Paceycombe Way, Poundbury, Dorchester DT1 3AE Help and Care Tel: 01305 251033 Email: [email protected] An independent charity supporting older people and Independent Mental Capacity Advocacy (IMCA) carers in Bournemouth, Poole and Dorset. Hotline: 0845 389 1762 The Pokesdown Centre, 896 Christchurch Road, Bournemouth BH7 6DL Dorset Clinical Commissioning Group Tel: 0300 111 3303 Canford House, Discovery Court Business Centre, 551-553 Wallisdown Road, Poole BH12 5AG Source web directory Tel: 01202 541400 Fax: 01202 541402 Advice, information and support for adults in Vespasian House Bournemouth, Poole and Dorset. Bridport Road, Dorchester DT1 1TS Web: www.sourcedirectory.org.uk Tel: 01305 368900 Fax: 01305 368947 Email: [email protected]

Complaints advice

Adult Social Care Bournemouth Borough Council Adults’ and Children’s Complaints Manager Dorset Adult Social Services Tel: 01202 458953 Complaints and Quality Assurance Administrator Tel: 01305 228563 NHS

Borough of Poole NHS Dorset Complaints Manager, Adult Social Care Customer Care Manager, Hillfort House Tel: 01202 261158 Poundbury Road, Dorchester DT1 2PN Complaints enquiry number: 01305 368914 Councils www.dorsetforyou.com Bournemouth Care Direct A website that aims to provide local government (first point of contact for Bournemouth Borough information in one place, avoiding the need to visit lots of Council’s Adult Social Care Services) different sites. The Councils included are: Customer Services Centre • Christchurch Borough Council St Stephen’s Road, Bournemouth BH2 6EB • Dorset County Council Tel: 01202 454979 • East Dorset District Council Web: www.bournemouth.gov.uk/adultsocialcare • West Dorset District Council Christchurch Borough Council Borough of Poole Civic Offices, Bridge Street, Christchurch, Dorset BH23 1AZ Poole Adult Social Care Help Desk Tel: 01202 495000 Civic Centre Annexe Poole BH15 2RU Tel: 01202 633902 Email: [email protected] Continued on page 53

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 51 What do you see? Enjoying lunch together or life in a care home?

At Care UK , we understand that choosing a care home for your loved one can be stressful for everyone involved. It’s why we offer all-round support to make the transition easier. We get to know your loved one, their life story and interests, so that as well as offering better care, they can keep doing the things they love - like seeing you. In fact, at The Potteries family visits are always a highlight, which is why our doors are open to visitors 24 hours a day. Drop in any time.

The Potteries, 187 York Road, Broadstone, Poole BH18 8ES

To ﬁnd out how we can help call us on 0333 321 0929 or visit careuk.com/the-potteries Useful contacts continued

Councils continued

Dorset County Council East Dorset District Council County Hall, Colliton Park, Dorchester DT1 1XJ Council Offices, Furzehill Wimborne, Dorset BH21 4HN Tel: 01305 251000 Tel: 01202 886201

Dorset Direct (Adult Social Care services) West Dorset District Council Tel: 01305 221016 Stratton House, 58-60 High West Street, Dorchester, Dorset DT1 1UZ Tel: 01305 251010 Direct Payments advice

See page 8 for further information. Poole Direct Payments Support Service P enderels Trust, Arena Business Centres Ltd Bournemouth Direct Payments Support Service 9 Nimrod Way, Ferndown Industrial Estate Enham Independent Living Your Way Ferndown BH21 7UH Tel: 01202 593039 or 0845 504 0722 Tel: 0845 600 0289 Minicom: 0845 504 0723 Fax: 01202 862571 Email: [email protected] Email: [email protected] Web: www.enham.org.uk/selfdirectedsupport Web: www.penderelstrust.org.uk

Dorset Direct Payments Support Service Tel: 0845 873 5507 Email: [email protected]

Learning Disability

Services are based on giving a combination of care and Leonard Cheshire Disability practical support to help people with a learning disability Supports over 21,000 disabled people in the UK and lead full and interesting lives. works in 52 countries. South West Region Dorset Learning Disability Services 4 Heron Gate Office Park, Hankridge Way Redwood Business Centre Taunton, Somerset TA1 2LR NE Wing, Redwood House, Hawthorne Road Tel: 01823 443674 Email: [email protected] Charlton Down, Dorset DT2 9RL Areas covered: Bristol, Cornwall, Devon, Dorset, Somerset, Tel: 01305 213815 South Gloucestershire and Wiltshire. Mental health First Point MIND tS,uppor information and advice for people affected by, tS upporand advice for those with mental health issues. or wanting to know more about mental ill health. 11 Shelley Road, Boscombe, Bournemouth BH1 4JQ 528 Wimborne Road, Winton, Bournemouth BH9 2EX Tel: 01202 392910 Tel: 01202 531339 Fax: 01202 521982 Email: [email protected] Email: [email protected] Web: www.dorsetmind.org.uk NHS Patient Advice and Liaison Service (PALS) On-the-spot help and information about health services. NHS Dorset, PALS Officer Hillfort House, Poundbury Road, Dorchester DT1 2PN Tel: 01305 361285 Email: [email protected] 9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 53 West Dorset

Beaminster care homes

BARNES LANE, 13-15 COLCOMBE COTTAGE Beaminster, Dorset DT7 3LS Whetley Road, Broadwindsor, Beaminster, Dorset DT8 3QT Tel: 01308 862534 LDA YA Tel: 01308 867547 LDA YA

BROADWINDSOR HOUSE HIGHCROFT AND VALLEY VIEW Broadwindsor, Beaminster, Dorset DT8 3PX Whetley Road, Broadwindsor, Beaminster, Dorset DT8 3QT Tel: 01308 868353 OP Tel: 01308 867444 LDA YA

Bridport care homes Advertisers are highlighted

CONEYGAR LODGE HOMESTEAD, THE Coneygar Park, Bridport, Dorset DT6 3BA 101 West Bay Road, Bridport, Dorset DT6 4AY Tel: 01308 427365 OP Tel: 01308 423338 OP

DRAYTON HOUSE RESIDENTIAL CARE HOME HYDE RESIDENTIAL HOME, THE 50 West Allington, Bridport, Dorset DT6 5BH Walditch, Bridport, Dorset DT6 4LB Tel: 01308 422835 OP D Tel: 01308 887980 Advert page 56 OP

GREENHILLS SIDNEY GALE HOUSE 32 St Andrews Road, Bridport, Dorset DT6 3BQ Flood Lane, Bridport, Dorset DT6 3QG Tel: 01308 422159 OP D PD LDA SI YA Tel: 01308 423782 OP D

HARBOUR HOUSE ST ANDREW’S ROAD, 193 George Street, West Bay, Bridport, Dorset DT6 4EY Bridport, Dorset DT6 3BT Tel: 01308 423277 OP Tel: 01308 425824 OP PD LDA SI YA

Bridport care homes with nursing Advertisers are highlighted

ST JAMES’ PARK NURSING HOME Higher Street, Bradpole, Bridport, Dorset DT6 3EU Tel: 01308 421174 Advert page 56 OP

Charmouth care homes

THISTLEGATE HOUSE Axminster Road, Charmouth, Bridport, Dorset DT6 6BY Tel: 01297 560569 OP D

Charmouth care homes with nursing Advertisers are highlighted

BYMEAD HOUSE Axminster Road, Charmouth, Bridport, Dorset DT6 6BS Tel: 01297 560620 Advert page 55 OP PD

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SIy S impairmentensor YA Younger adults AD People who misuse drugs and alcohol

54 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH West Dorset

BYMEAD HOUSE NURSING & RESIDENTIAL HOME

Situated on the edge of the seaside village of Charmouth, set in landscaped grounds of one acre, a more pleasant location would be hard to ﬁnd. Almost all purpose built with superb views, excellent facilities, qualiﬁed nursing staff and activities, single en-suite rooms, fresh home cooking with a warm friendly atmosphere. • Enquiries and visits welcome anytime • Axminster Road, Charmouth, Bridport, Dorset DT6 6BS Tel: 01297 560620 Email: [email protected] Web: www.bymeadhouse.com Proprietor: Miss S Blacklock RGN NDN RHV

Dorchester care homes Advertisers are highlighted

AVENUE HOUSE GROSVENOR CRESCENT, 5 8 Weymouth Avenue, Dorchester, Dorset DT1 2EN Dorchester, Dorset DT1 2BA Tel: 01305 265365 OP D Tel: 01305 269547 LDA YA

BIRCH WAY, 23 GROVE LODGE Charlton Down, Dorchester, Dorset DT2 9XX Hyde Crook, Frampton, Dorchester, Dorset DT2 9NW Tel: 01305 259852 LDA YA Tel: 01300 320098 OP D

CULLIFORD HOUSE LYTCHETTS Icen Way, Dorchester, Dorset DT1 1ET 4 Chalky Road, Broadmayne, Dorchester, Dorset DT2 8PJ Tel: 01305 266054 OP Tel: 01305 853524 OP

DICK O’ THE BANKS ROAD, 5 MAIDEN CASTLE HOUSE Crossways, Dorchester, Dorset DT2 8BJ 12-14 Gloucester Road, Dorchester, Dorset DT1 2NJ Tel: 01305 852081 PD LDA SI YA Tel: 01305 251661 Advert page 5 OP D PD SI YA

DOUGLAS JACKMAN HOUSE MAIDEN CASTLE ROAD, 56 1-3 Weymouth Avenue, Dorchester, Dorset DT1 1QR Dorchester, Dorset DT1 2ES Tel: 01305 251598 LDA Tel: 01305 265097 LDA YA

EDWARD ROAD, 20 MONMOUTH ROAD, 97 Dorchester, Dorset DT1 2HL Dorchester, Dorset DT1 2DF Tel: 01305 266813 LDA YA Tel: 01305 266430 LDA YA

FRIARS CLOSE, 11 Dorchester, Dorset DT1 2AD Tel: 01305 262046 LDA YA (-&/$"*3/)064& GLENCAIRN HOUSE RESIDENTIAL HOME 3&4*%&/5*"-$"3&)0.& "MVYVSJPVTGBNJMZSVOSFUJSFNFOUIPNF 16-17 Cornwall Road, Dorchester, Dorset DT1 1RU MPDBUFEJOUIFIFBSUPG%PSDIFTUFS PQQPTJUFUIFCFBVUJGVM#PSPVHI(BSEFOT Tel: 01305 268399 Advert adjacent OP $POUBDUVTUPSFDFJWFBCSPDIVSF 5FMFQIPOF GRASSINGTON HOUSE 8FCTJUFXXXHMFODBJSODBSFDPVL

50 Prince of Wales Road, Dorchester, Dorset DT1 1PP (MFODBJSO)PVTF $PSOXBMM3PBE %PSDIFTUFS %PSTFU%536 Tel: 01305 267968 OP

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SIy S impairmentensor YA Younger adults AD People who misuse drugs and alcohol

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 55 DISCOVER A CHOICE OF FIRST CLASS CARE HOMES POP IN IN DORSET TODAY

At Bupa Care Services we understand how difficult There are four care homes in Dorset, which it can be to discuss with a loved one the subject provide residents with excellent short and of moving into a care home. Whether it’s coping long-term care. with the emotional stress, working out the ﬁnancial đ Queensmount Nursing and Residential Home aspects, or deciding on the right location – talk to 18 Queens Park West Drive, us. We’ll make sure everyone involved understands Bournemouth, Dorset BH8 9DA all they need to know, so all you have to concentrate on is choosing the perfect home together. đ St James’ Park Nursing Home Higher Street, Bradpole, Bridport, Dorset DT6 3EU You can choose from four Bupa care homes, which provide affordable, accessible đ The Hyde Residential Home Walditch, Bridport, Dorset DT6 4LB care to everyone, you don’t need to have Bupa health insurance to stay with us. đ The Mellowes Nursing Home Common Mead Lane, Gillingham North Dorset SP8 4RE Pop in to your local Bupa care home for more information, we’d love to show you round. To arrange a visit: Call 0333 920 4792 Search ‘Bupa Care Homes’ online

00173_08_13 West Dorset

Dorchester care homes continued

MONTROSE ROMULUS CLOSE, 4 40 Prince of Wales Road, Dorchester, Dorset DT1 1PW Dorchester, Dorset DT1 2TH Tel: 01305 262274 OP D Tel: 01305 263479 LDA YA

PARK HOUSE THORNHILL CLOSE, 2 Martinstown, Dorchester, Dorset DT2 9JN Dorchester, Dorset DT1 2RE Tel: 01305 889420 OP D PD LDA SI YA Tel: 01305 266589 LDA YA

PRINCE OF WALES ROAD, 3 WOLFETON MANOR Dorchester, Dorset DT1 1PW 16 East Hill, Charminster, Dorchester, Dorset DT2 9QL Tel: 01305 269208 PD LDA SI YA Tel: 01305 262340 OP

PRINCE OF WALES ROAD, 5 Dorchester, Dorset DT1 1PW Tel: 01305 251935 OP PD LDA SI YA

Dorchester care homes with nursing Advertisers are highlighted

BELLE ROSE NURSING HOME LTD GROVE LODGE 12 Prince of Wales Road, Dorchester, Dorset DT1 1PW Hyde Crook, Frampton, Dorchester, Dorset DT2 9NW Tel: 01305 265787 OP LDA MH AD Tel: 01300 320098 OP D

CASTLE VIEW MARLEY HOUSE Bridport Road, Poundbury, Winfrith Newburgh, Dorchester, Dorset DT2 8JR Dorchester, Dorset DT1 2NH Tel: 01305 852858 OP Tel: 01305 756476 Advert Outside Back Cover OP SOMERLEIGH COURT CERNE ABBAS Somerleigh Road, Dorchester, Dorset DT1 1AQ Cerne Abbas, Dorchester, Dorset DT2 7AL Tel: 01305 211833 OP D Tel: 01300 341008 OP D MH YA STEEPLETON MANOR CARE HOME CHESTNUT HOUSE NURSING HOME Winterbourne Steepleton, Dorchester, Chestnut Road, Charlton Down, Dorset DT2 9LG Dorchester, Dorset DT2 9FN Tel: 01305 889316 Advert page 20 OP Tel: 01305 257254 OP D WHITWAY HOUSE CHEVERELS CARE HOME WITH NURSING Winterbourne Steepleton, Dorchester, Dorset DT2 9LG 52 Dorchester Road, Maiden Newton, Tel: 01305 889455 OP LDA YA Dorchester, Dorset DT2 0BE Tel: 01300 320348 Advert page 20 OP D PD

GREENBUSHES NURSING HOME 10-12 Weymouth Avenue, Dorchester, Dorset DT1 2EN Tel: 01305 262192 OP D

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SIy S impairmentensor YA Younger adults AD People who misuse drugs and alcohol

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 57 West Dorset

Lyme Regis care homes

CLARONDENE RESIDENTIAL CARE HOME SHIRE HOUSE CARE HOME View Road, Lyme Regis, Dorset DT7 3AA Sidmouth Road, Lyme Regis, Dorset DT7 3ES Tel: 01297 442876 OP Tel: 01297 442483 OP

FAIRFIELD HOUSE RESIDENTIAL CARE HOME TREETOPS RESIDENTIAL CARE HOME Charmouth Road, Lyme Regis, Dorset DT7 3HH Overton, Timber Hill, Lyme Regis, Dorset DT7 3HQ Tel: 01297 443513 OP D PD Tel: 01297 443821 OP D SI

Lyme Regis care homes with nursing

LYME REGIS NURSING HOME 14 Pound Road, Lyme Regis, Dorset DT7 3HX Tel: 01297 442322 OP D PD SI YA

Sherborne care homes

EASTBURY HOUSE LUDBOURNE HALL Long Street, Sherborne, Dorset DT9 3BZ South Street, Sherborne, Dorset DT9 3LT Tel: 01935 812132 OP Tel: 01935 816382 OP

GARDEN HOUSE OLD VICARAGE, THE Priestlands, Sherborne, Dorset DT9 4HN Leigh, Sherborne, Dorset DT9 6HL Tel: 01935 813188 OP Tel: 01935 873033 OP

HAYES, THE RAWLEIGH HOUSE Culverhayes, Long Street, Sherborne, Dorset DT9 3ED The Avenue, Sherborne, Dorset DT9 3AJ Tel: 01935 814043 OP D PD SI Tel: 01935 816630 OP PD LDA SI YA

Sherborne care homes with nursing Advertisers are highlighted

ABBEY VIEW RIVERSIDE NURSING HOME Fairfield, Bristol Road, Sherborne, Dorset DT9 4HG Riverside House, Westbury, Sherborne, Dorset DT9 3QZ Tel: 01935 813222 Advert Outside Back Cover OP Tel: 01935 812046 OP

:LWKVRPDQ\SURYLGHUVWRFKRRVHIURPZKHUHGR\RXVWDUW? ZZZFDUHFKRLFHVFRXNFDQKHOS

VHDUFKFDUHSURYLGHUVTXLFNO\DQGHDVLO\ VHDUFKE\SRVWFRGHWRZQDQGFDUHW\SH ,QIRUPDWLRQRQVWDQGDUGVRIFDUH OLQNVWRWKHODWHVWLQVSHFWLRQUHSRUWV H[WUDLQIRUPDWLRQSKRWRVDQGGLUHFWZHEVLWHOLQNVIRUKXQGUHGVRISURYLGHUV UHTXHVWDEURFKXUH GHYHORSHGE\WKHSXEOLVKHURIWKH FKHFNOLVWVWRWDNHZLWK\RXZKHQ\RXYLVLW 'RUVHW3RROH %RXUQHPRXWK &DUH 6XSSRUW6HUYLFHV'LUHFWRU\ $OWHUQDWLYHO\FDOORXUIULHQGO\KHOSOLQHWHDPRQWRWDONWRVRPHRQHGLUHFWO\

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SIy S impairmentensor YA Younger adults AD People who misuse drugs and alcohol

58 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH West Dorset

Weymouth care homes Advertisers are highlighted

AGINCOURT CARE HOME CRECY CARE HOME 116 Dorchester Road, Weymouth, Dorset DT4 7LG 45 Spa Road, Weymouth, Dorset DT3 5EP Tel: 01305 777999 OP YA Tel: 01305 769911 OP D PD MH SI YA

ALEXANDRA ROAD, 25/27A DANMOR LODGE Weymouth, Dorset DT4 7QQ 14 Alexandra Road, Lodmoor Hill, Weymouth DT4 7QH Tel: 01305 770236 LDA Tel: 01305 775462 Advert below OP D PD

BOSWORTH CARE HOME FORESTERS 6 Southdown Avenue, Weymouth, Dorset DT3 6HR 18/20 Alexandra Road, Weymouth, Dorset DT4 7QQ Tel: 01305 833100 OP Tel: 01305 777189 OP PD LDA SI YA

BUXTON HOUSE FRIARY HOUSE 423b Radipole Lane, Weymouth, Dorset DT4 0QJ 26 Carlton Road North, Weymouth, Dorset DT4 7PY Tel: 01305 760834 Advert page 5 OP D PD SI YA Tel: 01305 782574 OP

CHESTNUTS RESIDENTIAL HOME GOLDCREST RESIDENTIAL HOME 93b Wyke Road, Weymouth, Dorset DT4 9QS 183 Dorchester Road, Weymouth, Dorset DT4 7LF Tel: 01305 784996 OP Tel: 01305 830400 Advert page 60 OP D PD MH SI

CRANFORD AVENUE, 3 INGLESIDE RESIDENTIAL CARE HOME Weymouth, Dorset DT4 7TN 648 Dorchester Road, Weymouth, Dorset DT3 5LG Tel: 01305 839318 LDA YA Tel: 01305 812667 OP

'DQPRU/RGJH $UHOD[LQJDWPRVSKHUHZLWKKLJKVWDQGDUGVRIFDUH

• Situated near to the beautiful Weymouth Coastline • Qualified massage, aromatherapy & reflexology • Comfortable rooms, most with en-suite facilities • 24-hour care for respite or long-term requirements • Two lounges • Day-care facilities with free transport for the elderly at home • Spacious conservatory • Complimentary use of our own mobility scooter • Two 8-person passenger lifts giving level access to all rooms • Full & varied programme of events for residents including day • Hydrotherapy baths trips, visits to shows and Keep Fit to Music held in the home

$OH[DQGUD5RDG/RGPRRU+LOO:H\PRXWK'74+_7HO ZZZGDQPRUORGJHFRP

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SIy S impairmentensor YA Younger adults AD People who misuse drugs and alcohol

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 59 West Dorset

Weymouth care homes continued Advertisers are highlighted

KINGSLEY COURT CARE HOME MOUNT PLEASANT 28 Dorchester Road, Weymouth, Dorset DT4 7JU 21 Mount Pleasant Avenue, Tel: 01305 782343 OP Weymouth, Dorset DT3 5JF Tel: 01305 760903 Advert page 5 OP D PD SI YA KIRTLETON AVENUE, 10 Weymouth, Dorset DT4 7PT PRIMROSE LODGE Tel: 01305 771207 OP LDA SI YA 121/122 Dorchester Road, Weymouth, Dorset DT4 7LG Tel: 01305 786568 OP LAWNS, THE Fernhill Avenue, Weymouth, Dorset DT4 7QU RAGLAN HOUSE Tel: 01305 760881 OP D 3 Carlton Road South, Weymouth, Dorset DT4 7PL Tel: 01305 784192 OP D PD LDA MH YA LEGH HOUSE 117 Rylands Lane, Weymouth DT4 9QB RODLANDS CARE HOME Tel: 01305 773663 OP 4 Ullswater Crescent, Radipole, Weymouth, Dorset DT3 5HE Tel: 01305 782736 OP GOLDCREST 6SHFLDOLVWLQ'HPHQWLD&DUH RESIDENTIAL HOME :DUP KRPHO\KRXUFDULQJVHUYLFH TRAFALGAR CARE HOME %ULJKWFRPIRUWDEOHVLQJOHURRPV 6SHFLDOLVWFDUHIRU$O]KHLPHUVDQGRWKHU 207 Dorchester Road, Weymouth, Dorset DT4 7LF GHPHQWLDUHODWHGLOOQHVVHV Tel: 01305 777567 OP D PD MH SI $OOURRPVHQVXLWH &ORVHWRVHDDQGWRZQFHQWUH 5HVSLWH GD\FDUH WEYMOUTH AFTERCARE CENTRE 'RUFKHVWHU5RDG 7HO)D[ Carlton House, 9 Carlton Road North, :H\PRXWK (PDLOERRNVWDQG#OLQHRQHQHW Weymouth, Dorset DT4 7PX 'RUVHW'7/) $GPLQ Tel: 01305 779084 AD

Weymouth Harbour

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SIy S impairmentensor YA Younger adults AD People who misuse drugs and alcohol

60 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH West Dorset

Weymouth care homes with nursing Advertisers are highlighted

AVON LEA NURSING HOME LTD 66 Dorchester Road, Weymouth, Dorset DT4 7JZ Tel: 01305 776094 OP

FAIRFIELD HOUSE NURSING HOME 41 Putton Lane, Chickerell, Weymouth DT3 4AJ Tel: 01305 779933 OP D PD MH SI YA

HIGHCLERE HOUSE CARE HOME Cross Road, Weymouth, Dorset DT4 9QX Tel: 01305 233300 OP D PD SI YA

QUEEN CHARLOTTE, THE 432 Chickerell Road, Chickerell, Weymouth, Dorset DT3 4DQ Tel: 01305 773128 Advert below OP D MH YA

SUNNY BANK 4-6 Wyke Road, Weymouth, Dorset DT4 9QE Tel: 01305 783558 OP D

WEYMOUTH CARE HOME 21 Glendinning Avenue, Weymouth, Dorset DT4 7QF Tel: 01305 784518 Advert page 20 OP D PD YA

9]MMV+PIZTW\\M+IZM0WUM 432 Chickerell Road, Weymouth, Dorset DT3 4DQ Tel: 01305 773128

Queen Charlotte is a grand Georgian style property, offering the following:

• High quality, person-centred 24-hour residential and dementia care • Colourful, open and landscaped gardens • Large, yet warm and comfortable home for older residents • Experienced and helpful staff • Promoting independence, respect and dignity ‘A caring team • Engaging in a variety of activities that enhance life’s experiences and fantastic For more information, or to view this Home, please contact the Home Manager on 01305 773128 facilities’ or e-mail: [email protected] www.kingsleyhealthcare.co.uk

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SIy S impairmentensor YA Younger adults AD People who misuse alcohol or drugs

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 61 North Dorset

Blandford care homes Advertisers are highlighted

CASTLEMAN HOUSE PHOENIX HOUSE Fairfield Bungalows, Blandford Forum, Dorset DT11 7HS Fairfield Bungalows, Heddington Drive, Tel: 01258 452315 OP D Blandford Forum, Dorset DT11 7TP Tel: 01258 470100 OP PD LDA SI YA LARKS LEAS Milldown Road, Blandford Forum, Dorset DT11 7DE SMALLWOOD Tel: 01258 452777 Advert page 68 OP Wards Drove, Blandford St. Mary, Blandford Forum, Dorset DT11 9LZ MILLBROOK HOUSE LTD Tel: 01258 488451 LDA YA Child Okeford, Blandford Forum, Dorset DT11 8EY Tel: 01258 860330 OP SPETISBURY MANOR Spetisbury, Blandford Forum, Dorset DT11 9EB Tel: 01258 857378 Advert page 80 OP

Blandford care homes with nursing Advertisers are highlighted

BLANDFORD GRANGE CARE HOME WHITECLIFFE HOUSE Milldown Road, Blandford Forum, Dorset DT11 7DE Whitecliffe Mill Street, Blandford Forum, Dorset DT11 7BQ Tel: 01258 458214 OP D YA Tel: 01258 450011 Advert Outside Back Cover OP

Gillingham care homes Advertisers are highlighted

HYDE ROAD, 7 MULBERRY COURT AND SCOPE INCLUSION DORSET Gillingham, Dorset SP8 4BX Common Mead Lane, Gillingham, Dorset SP8 4RE Tel: 01747 822241 PD LDA SI Tel: 01747 822241 OP PD LDA SI YA

KENDAL BANK CARE ORCHARD MEWS, 12 Quarr, Gillingham, Dorset SP8 5PB Gillingham, Dorset SP8 4TQ Tel: 01747 825666 OP Tel: 01747 822241 PD LDA SI

MALTHOUSE, THE ST MARTIN’S Bay Road, Gillingham, Dorset SP8 4EW Queen Street, Gillingham, Dorset SP8 4DZ Tel: 01747 822667 OP Tel: 01747 823221 Advert page 5 OP D PD SI YA

Gillingham care homes with nursing Advertisers are highlighted

GILLINGHAM GRANGE MELLOWES NURSING HOME, THE Fernbrook Lane, Shaftesbury Road, Common Mead Lane, Gillingham, Dorset SP8 4RE Gillingham, Dorset SP8 4LL Tel: 01747 826677 Advert page 56 OP Tel: 01747 834020 OP D

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SIy S impairmentensor YA Younger adults AD People who misuse drugs and alcohol

62 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH North Dorset

Shaftesbury care homes

CASTLE HILL HOUSE ST DENIS LODGE RESIDENTIAL HOME Bimport, Shaftesbury, Dorset SP7 8AX Salisbury Road, Shaftesbury, Dorset SP7 8BS Tel: 01747 854699 OP D Tel: 01747 854596 OP

LADIGNAC CARE HOME 38 Crookhays, Shaftesbury, Dorset SP7 8DX Tel: 01747 854978 LDA

Shaftesbury care homes with nursing

CEDARS NURSING HOME, THE Angel Lane, Shaftesbury, Dorset SP7 8DF Tel: 01747 852860 OP D

Sturminster Newton care homes Advertisers are highlighted

HILLCREST HOUSE OLD RECTORY, THE Church Hill, Stalbridge, Sturminster Newton, High Street, Stalbridge, Sturminster Newton, Dorset DT10 2LR Dorset DT10 2LL Tel: 01963 363861 LDA Tel: 01963 362624 OP

IVERS SANDHILLS Hains Lane, Marnhull, Dorset DT10 1JU Lower Road, Stalbridge, Tel: 01258 820164 LDA Sturminster Newton, Dorset DT10 2NJ Tel: 01963 362247 OP D PD LDA SI YA NAZARETH LODGE Penny Street, Sturminster Newton, Dorset DT10 1DE Tel: 01258 472511 Advert below OP

Sturminster Newton care homes with nursing Advertisers are highlighted

NEWSTONE HOUSE Station Road, Sturminster Newton, Dorset DT10 1BD Tel: 01258 474530 Advert Outside Back Cover OP D

Tel: 01258 472511 Nazareth Lodge Penny Street, Sturminster Newton, Residential Care Home - Sturminster Newton Dorset DT10 1DE All Standards inspected by the CQC in February 2013 have been “Fully Met”

Situated in the pretty market town of Sturminster Newton, Dorset this delightful home offers exceptionally high standards of personal care to just 24 residents, à la carte menus using home grown fruit and vegetables and an extensive programme of activities. For more information, why • Awarded highest accolade of “Beacon” status for its “End of Life Care” programme not look at our website www.nazareth-lodge.co.uk • Achieved multiple awards including “Nutrition and Hydration Award 2013” email: [email protected] and “Care Newcomer Award 2013”

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SIy S impairmentensor YA Younger adults AD People who misuse drugs and alcohol

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 63 Purbeck

Swanage care homes

CLIFFTOP CARE HOME WALC HOUSE 8 Burlington Road, Swanage, Dorset BH19 1LS 1 Springfi eld Road, Swanage, Dorset BH19 1HD Tel: 01929 422091 OP Tel: 01929 422833 LDA

GAINSBOROUGH CARE HOME WORDSWORTH HOUSE CARE HOME 53 Ulwell Road, Swanage, Dorset BH19 1LQ Belle Vue Road, Swanage, Dorset BH19 2HR Tel: 01305 769418 OP D PD MH SI Tel: 01929 423614 OP D PD

HEATHCOTE CARE HOME YORK HOUSE CARE HOME 6 Cecil Road, Swanage, Dorset BH19 1JJ 8/10 Cauldon Avenue, Swanage, Dorset BH19 IPQ Tel: 01929 423778 D MH Tel: 01929 425588 OP

Swanage care homes with nursing

OLD RECTORY NURSING AND WORDSWORTH HOUSE CARE HOME RESIDENTIAL HOME, THE Belle Vue Road, Swanage, Dorset BH19 2HR 56 High Street, Langton Matravers, Tel: 01929 423614 OP D Swanage, Dorset BH19 3HB Tel: 01929 425383 OP

Wareham care homes Advertisers are highlighted

ANGLEBURY COURT 21 Bonnets Lane, Wareham, Dorset BH20 4HB Tel: 01929 552585 OP D

CASTLE FARM CARE HOME Castle Farm Road, Lytchett Matravers, Poole, Dorset BH16 6BZ Tel: 01258 857642 Advert page 68 OP

PENROSE 6 Filleul Road, Sandford, Wareham, Dorset BH20 7AP Tel: 01929 552100 LDA

PEVERIL Springbrook Close, Harmans Cross, Wareham, Dorset BH20 5HS Tel: 01929 480764 LDA

PURBECK CARE East Stoke, Wareham, Dorset BH20 6AT Tel: 01929 552201 LDA YA Corfe Castle

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SIy S impairmentensor YA Younger adults AD People who misuse drugs and alcohol

64 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH East Dorset

Christchurch care homes Advertisers are highlighted

AVON LEE LODGE QUEENSMEAD Preston Lane, Burton, Christchurch, Dorset BH23 7JU 1 Bronte Avenue, Christchurch, Dorset BH23 2LX Tel: 01202 476736 Advert below OP Tel: 01202 485176 Advert page 5 OP D PD SI YA

AVONDENE CARE HOME RESIDE AT STOUR ROAD 171 Stanpit, Christchurch, Dorset BH23 3LY 14 Stour Road, Christchurch, Dorset BH23 1PS Tel: 01202 483991 Advert page 66 OP Tel: 01202 481160 OP D

BROOK HOUSE RESIDENTIAL CARE HOME RIVENDELL 213 Barrack Road, Christchurch, Dorset BH23 2AX 19 Lynton Crescent, St. Catherine’s Hill, Tel: 01202 483960 OP Christchurch, Dorset BH23 2SD Tel: 01202 476663 LDA YA LAURELS, THE 195 Barrack Road, Christchurch, Dorset BH23 2AR TOUCHWOOD Tel: 01202 470179 OP D 13 Somerset Road, Christchurch, Dorset BH23 2ED Tel: 01202 487575 OP LDA YA MANOR ROAD, 6 Christchurch, Dorset BH23 1LU WISTERIA LODGE CARE HOME Tel: 01202 483360 LDA YA 25 Friars Road, Friars Cliff , Christchurch, Dorset BH23 4EB PRINCIPLE HOUSE Tel: 01425 272718 OP 95 Ringwood Road, Walkford, Christchurch, Dorset BH23 5RA Tel: 01425 277707 OP LDA YA Imagine life... Recently refurbished and extended, Avon Lee Lodge Residential Care Home is aiming to change perceptions of elderly care; • Beautiful landscaped level gardens with views of the New Forest • Small and Family run with a high staff to resident ratio • HD TV, telephone, internet and Sky+* point in each room • 8 person lift to all floors • Cinema, library and conservatory • Wireless nursecall system for maximum independence • Fully accessible baths with integrated chair hoist Avon Lee Lodge has been designed to provide our residents with • Spa hydrotherapy bath to help increase well being maximum independence, encompassing a community feel in a • Shuttle service to Christchurch pleasant, safe, and homely environment. Call for a brochure • Regular organised outings • Plus many more features or visit our website for more details.

AvonExcellence Lee in Residential Lodge Care

*Additional subscription charges may apply. Preston Lane, Burton, Christchurch BH23 7JU t f e Pictures shown are artists impressions only, final 01202 476 736 01202 568 130 [email protected] finish may vary slightly. www.avonleelodge.co.uk ... a haven of tranquillity in perfect surroundings

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SIy S impairmentensor YA Younger adults AD People who misuse drugs and alcohol

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 65 0QOPKTQNNM6]Z[QVO0WUM 5 Stuart Road, Highcliffe, Christchurch, Dorset, BH23 5JS Tel: 01425 272093 Highcliffe is a warm and comfortable home, offering the following:

• High quality, person-centred 24-hour nursing and dementia care • Colourful, open and landscaped gardens • Compassion for older adults in a high quality environment • Promoting and maintaining independence and choice for all residents • Respected as individuals and treated with dignity ‘A warm seaside • Engaging in a variety of activities that enhance life’s experiences retreat in a safe For more information, or to view this Home, and caring please contact the Home Manager on 01425 272093 or e-mail: [email protected] environment’ www.kingsleyhealthcare.co.uk

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171 Stanpit, Christchurch, Silver Way, Highcliffe, Dorset BH23 3LY Christchurch, Dorset BH23 4LJ Telephone: 01202 483991 Telephone: 01425 272919

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Christchurch care homes with nursing Advertisers are highlighted

AVON REACH CARE Homefield Grange HOME Farm Lane, Mudeford, Christchurch, Dorset BH23 4AH Homefi eld Grange is an exclusive Tel: 01425 272666 Advert Outside Back Cover OP care home development and provides luxurious AVON VIEW accommodation for 64 elderly people. Homefi eld Grange, a Maria Mallaband Home, specialises in nursing, Loring Road, Christchurch, Dorset BH23 2GZ residential and dementia nursing care. Decorated to a hotel standard, the home provides fi ve-star, luxurious accommodation. Surrounded by beautiful Tel: 01202 485170 D PD MH SI gardens, the home boasts cafés, a cinema room, a hair and beauty salon and sensory room. BRAMBLEGATE Tel: 01202 238700 Email: homefi [email protected] Web: www.mmcgcarehomes.co.uk 92 Ringwood Road, Walkford, Christchurch, Homefi eld Grange, Salisbury Road, Christchurch, Dorset BH23 7AR Dorset BH23 5RF Tel: 01425 276846 OP PD YA PINEBEACH NURSING HOME 53 Southcliffe Road, Friars Cliff, HIGHCLIFFE NURSING HOME Christchurch, Dorset BH23 4EW 5 Stuart Road, Highcliffe, Tel: 01425 273122 OP Christchurch, Dorset BH23 5JS Tel: 01425 272093 Advert page 66 OP D SILVERWAYS NURSING HOME Silver Way, Highcliffe-on-Sea, NASEBY CARE HOME Christchurch, Dorset BH23 4LJ 8 Avenue Road, Christchurch, Dorset BH23 2BY Tel: 01425 272919 Advert page 66 OP Tel: 01202 471096 OP D

NEWTOWN HOUSE Waterford Road, Highcliffe, Christchurch, Dorset BH23 5JW Tel: 01425 272073 OP

Ferndown care homes Advertisers are highlighted

ABBEY ROSE FAIRLAWN Cedar Avenue, St Leonards, Ringwood, Hampshire BH24 2QG St Mary’s Road, Ferndown, Dorset BH22 9HB Tel: 01202 877764 OP D PD MH SI Tel: 01202 877277 Advert page 5 OP D PD SI YA

CHESTNUT LODGE FIVE GABLES CARE HOME 43 Glenwood Road, West Moors, Ferndown, 268 Station Road, West Moors, Dorset BH22 0EN Ferndown, Dorset BH22 0JF Tel: 01202 892116 OP Tel: 01202 875130 OP D PD SI

CLARENCE HOUSE FOXES MOON RESIDENTIAL HOME 6 Dudsbury Crescent, Ferndown, Dorset BH22 8JF 40 Ringwood Road, St Ives, Ringwood, Tel: 01202 894359 OP Hampshire BH24 2NY Tel: 01425 474347 Advert page 35 OP D DENEWOOD HOUSE CARE HOME 12/14 Denewood Road, West Moors, GABLES, THE Ferndown, Dorset BH22 0LX 7 West Moors Road, Ferndown, Dorset BH22 9SA Tel: 01202 892008 OP Tel: 01202 855909 LDA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SIy S impairmentensor YA Younger adults AD People who misuse drugs and alcohol

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 67 ROYAL BAY CARE HOMES Serving poole, bournemouth, the purbecks, wimborne & blandford areas

CASTLE FARM - retirement home Castle Farm Road, Lytchett Matravers, Poole BH16 6BZ ;!

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Ferndown care homes continued

HOLMWOOD REST HOME SUMMERHILL RESIDENTIAL HOME 39 Chine Walk, West Parley, Ferndown, Dorset BH22 8PR 46 Glenwood Road, West Moors, Ferndown, Dorset BH22 0ER Tel: 01202 593662 OP Tel: 01202 870935 OP

Ferndown care homes with nursing Advertisers are highlighted

AMBERWOOD HOUSE FERNDOWN NURSING HOME 418–424 Ringwood Road, Ferndown, Dorset BH22 9AX 9 Dudsbury Crescent, Ferndown, Dorset BH22 8JG Tel: 01202 851510 Advert Outside Back Cover OP Tel: 01202 875909 OP

BROOK VIEW FERNHILL Riverside Road, West Moors, 122 Ringwood Road, Longham, Ferndown, Dorset BH22 0LQ Ferndown, Dorset BH22 9AW Tel: 01202 891333 Advert Outside Back Cover OP Tel: 01202 651800 Advert Outside Back Cover OP D

Verwood care homes

WOODPECKERS, THE 10 Albion Way, Verwood, Dorset BH31 7LR Tel: 01202 813708 LDA

Verwood care homes with nursing Advertisers are highlighted

WAYPOINTS (VERWOOD) 42-44 Ringwood Road, Verwood, Dorset BH31 7AH Tel: 01202 812250 Advert below OP D

When someone close to you is suffering from that those in our care continue to lead, rich Respite dementia, you want the very best care for them. and fulﬁlling lives. care available That means a care home where staff take the Waypoints is a recently built, state of the art time to get to know your loved one, treating care facility, conveniently located in tranquil them with the respect and dignity they deserve surroundings on the edge of the New Forest. and developing a personal care programme Waypoints Verwood tailored to their individual needs. 42 - 44 Ringwood Road

At Waypoints, our pioneering approach to Verwood

$W:D\SRLQWV caring for people who have dementia ensures Dorset BH31 7AH ZH·OOJLYH\RXUORYHG´ ´ ZZZZD\SRLQWVFDUHFRXN RQHSOHQW\WROLYHIRU DQGHQMR\HYHU\GD\ For further information, call 01202 812250 or email us at [email protected]

Wimborne care homes

CHASEBOROUGH HOUSE HIGHGROVE CARE HOME Village Hall Lane, Three Legged Cross, Stapehill Road, Stapehill, Wimborne, Dorset BH21 6SG Wimborne, Dorset BH21 7NF Tel: 01202 822908 OP Tel: 01202 875614 OP

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SIy S impairmentensor YA Younger adults AD People who misuse drugs and alcohol

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Wimborne care homes continued

LEWIS HOUSE STREETS MEADOW Higher Merley Lane, Corfe Mullen, Hanham Road, Wimborne, Dorset BH21 1AS Wimborne, Dorset BH21 3EG Tel: 01202 884620 OP D PD SI Tel: 01202 887255 PD LDA SI YA T H RUSSELL CHARITABLE TRUST MILE OAK REST HOME St Ives House, St Ives Wood, Ashley Heath, 2 The Acorns, Wimborne, Dorset BH21 2EU Ringwood, Hampshire BH24 2ED Tel: 01202 885225 OP Tel: 01425 473822 OP

OAKDENE NURSING & RESIDENTIAL CARE HOME TWO WELLS Ringwood Road, Three Legged Cross, Salisbury Street, Cranborne, Dorset BH21 5PU Wimborne, Dorset BH21 6RB Tel: 01725 517458 LDA Tel: 01202 813722 Advert below OP D WATERLOO CARE HOME STONELEIGH HOUSE Ringwood Road, Three Legged Cross, 2 Rowlands Hill, Wimborne, Dorset BH21 1AN Wimborne, Dorset BH21 6RD Tel: 01202 884908 OP Tel: 01202 824807 OP D

Wimborne care homes with nursing Advertisers are highlighted

FOREST HILL HOUSE NURSING HOME OAKDENE NURSING & RESIDENTIAL CARE HOME Rushall Lane, Corfe Mullen, Ringwood Road, Three Legged Cross, Wimborne, Dorset BH21 3RT Wimborne, Dorset BH21 6RB Tel: 01202 631741 Advert page 68 OP Tel: 01202 813722 Advert below OPD

MAGNA CARE CENTRE, THE WIMBORNE CARE HOME, THE Arrowsmith Road, Canford Magna, 179/181 Wimborne Road West, Stapehill, Wimborne, Dorset BH21 3BQ Wimborne, Dorset BH21 2DJ Tel: 01202 601831 OP Tel: 01202 877614 Advert page 82 OP

Oakdene is an independent residential and nursing home, providing the highest quality of care and comfort for each individual.

Acorn Lodge, situated adjacent to Oakdene, has 26 beds and is purpose built to provide a very NURSING & RESIDENTIAL CARE HOME high standard of specialised care to people ACORN LODGE RESIDENTIAL CARE HOME living with dementia.

Web: www.oakdenecare.co.uk Email: [email protected] Ringwood Road, Three Legged Cross, Wimbourne BH21 6RB Tel: 01202 813722

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SIy S impairmentensor YA Younger adults AD People who misuse drugs and alcohol

70 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Poole

Poole care homes Advertisers are highlighted

ALEXANDRA HOUSE CORAL HOUSE 88a Alexandra Road, Parkstone, 15 Alder Hills, Poole, Dorset BH12 4AJ Poole, Dorset BH14 9EW Tel: 01202 710531 PD LDA YA Tel: 01202 746640 Advert page 5 OP D PD SI YA DORSET HOUSE AMBERWOOD Coles Avenue, Hamworthy, Poole, Dorset BH15 4HL 6 St Osmunds Road, Poole, Dorset BH14 9JN Tel: 01202 672427 Advert page 5 OP D PD SI YA Tel: 01202 743390 LDA DUNES, THE ANCHOR HOUSE 49 Cynthia Road, Parkstone, Poole, Dorset BH12 3JE 1 Evering Avenue, Parkstone, Poole, Tel: 01202 740237 PD LDA YA Dorset BH12 4JF Tel: 01202 735914 PD LDA YA ELIZABETH HOUSE Dolbery Road, Parkstone, Poole, Dorset BH12 4PX ARANLAW HOUSE CARE HOME Tel: 01202 744545 Advert page 5 OP D PD SI YA 26 Tower Road, Branksome Park, Poole, Dorset BH13 6HZ GRANGE, THE Tel: 01202 763367 Advert Inside Front Cover OP D MH 2 Mount Road, Parkstone, Poole, Dorset BH14 0QW Tel: 01202 715914 PD YA BEACH HOUSE 94 Alexandra Road, Poole, Dorset BH14 9EP JOSHUA HOUSE Tel: 01202 739930 PD LDA YA 102 Herbert Road, Parkstone, Poole, Dorset BH12 4HU Tel: 01202 948431 LDA MH YA CANFORD CLIFFS REST HOME 2 Bessborough Road, Canford Cliffs, KINGLAND HOUSE NURSING Poole, Dorset BH13 7JS AND RESIDENTIAL HOME Tel: 01202 700272 OP D MH Kingland Road, Poole, Dorset BH15 1TP Tel: 01202 675411 OP D PD CHALGROVE CARE AND NURSING HOME 5-7 Westminster Road East, Branksome Park, LAURELS AND PINE LODGE, THE Poole, Dorset BH13 6JF 33/37 Foxholes Road, Oakdale, Poole, Dorset BH15 3NA Tel: 01202 767493 OP D Tel: 01202 743202 Advert page 72 OP D

• Comfortable Ground Floor en-suite rooms overlooking landscaped gardens Long Close • First floor en-suite rooms leading to spacious paved balcony A Private Residence • 5 person passenger lift for Gracious • Experienced caring staff Retirement • Excellent varied cuisine • Long term or short term stay available • Close to sea, promenades and local shops. Manager: Mrs Christine Barrow Tel: Bournemouth All enquiries welcomed with open invitation to (01202) 765090 or 768958 view. The Proprietor and Manager are always Keith London - Webb, 23 Forest Road, available to discuss your needs. Branksome Park, Poole, Dorset BH13 6DQ [email protected] www.longclosecare.co.uk

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SIy S impairmentensor YA Younger adults AD People who misuse drugs and alcohol

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Poole care homes continued Advertisers are highlighted

LILLIPUT HOUSE PEBBLES, THE 299 Sandbanks Road, Poole, Dorset BH14 8LH 294 Herbert Avenue, Parkstone, Poole, Dorset BH12 4HY Tel: 01202 709245 OP Tel: 01202 722867 PD LDA YA

LONG CLOSE RETIREMENT HOME PINEWOOD TOWER REST HOME 23 Forest Road, Branksome Park, Poole, Dorset BH13 6DQ 30 Tower Road, Branksome Park, Tel: 01202 765090 Advert page 71 OP Poole, Dorset BH13 6HZ Tel: 01202 762855 OP D MH MAIDMENT COURT 47 Parkstone Road, Poole, Dorset BH15 2NX SANDBOURNE HOUSE Tel: 01202 674423 OP 1 Sandecotes Road, Parkstone, Poole, Dorset BH14 8NT MARLBOROUGH HOUSE NURSING HOME Tel: 01202 742284 LDA 91/93 Bournemouth Road & 2/4 Marlborough Road, Poole, Dorset BH14 0ER SHERIDAN CARE HOME, THE Tel: 01202 747924 OP D PD SI 14 Durlston Road, Lower Parkstone, Poole, Dorset BH14 8PQ Tel: 01202 735674 OP D MITCHELL HOUSE 2 Mitchell Road, Canford Heath, SHORES, THE Poole, Dorset BH17 8US 46 Brixey Road, Parkstone, Poole, Dorset BH12 3EZ Tel: 01202 681446 OP D PD LDA MH Tel: 01202 730653 PD LDA YA

MOORINGS, THE SOUTHMEAD REST HOME 69 Brixey Road, Parkstone, Poole, Dorset BH12 3EY 159 York Road, Broadstone, Poole, Dorset BH18 8ES Tel: 01202 734752 PD LDA YA Tel: 01202 694726 OP

PARK LODGE RESIDENTIAL CARE HOME ST CECILIA 18 Ridgeway, Broadstone, Dorset BH18 8EA 29 Nelson Road, Poole, Dorset BH12 1ES Tel: 01202 694232 OP Tel: 01202 767383 Advert below left OP D

PARK MANOR LTD STADDON LODGE 8 St Aldhelms Road, Poole, Dorset BH13 6BS 25 Nelson Road, Branksome, Poole, Dorset BH12 1ER Tel: 01202 764071 OP Tel: 01202 764269 OP

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Poole care homes continued Advertisers are highlighted

TIDES, THE WESSEX LODGE RETIREMENT HOME 136 Lower Blandford Road, 16 Munster Road, Lower Parkstone, Broadstone, Poole, Dorset BH18 8NZ Poole, Dorset BH14 9PU Tel: 01202 604056 PD LDA YA Tel: 01202 738234 OP D

TWO CEDARS RESIDENTIAL CARE HOME WEST VIEW SHORT TERM BREAK SERVICE 81 Dunyeats Road, Broadstone, Poole, Dorset BH18 8AF 1 West View Road, Poole, Dorset BH15 2AZ Tel: 01202 694942 Advert page 73 OP Tel: 01202 744092 PD LDA SI Y

WAVES, THE 199 Churchill Road, Parkstone, Poole, Dorset BH12 2JD Tel: 01202 734857 PD LDA YA

Poole care homes with nursing Advertisers are highlighted

ALDBURY, THE CANFORD CHASE 672–674 Ringwood Road, Parkstone, 40 Western Road, Branksome Park, Poole, Dorset BH12 4NA Poole, Dorset BH13 6EU Tel: 01202 746752 Advert Outside Back Cover D Tel: 01202 766182 Advert Outside Back Cover OP

ASHLEY COURT CARE HOME CHALGROVE CARE AND NURSING HOME 6-10 St Peter’s Road, Poole, Dorset BH14 0PA 5-7 Westminster Road East, Branksome Park, Tel: 01202 715902 OP D YA Poole, Dorset BH13 6JF Tel: 01202 767493 OP D AVALON NURSING HOME 14 Pinewood Road, Branksome Park, Poole, Dorset BH13 6JS DELPH HOUSE CARE HOME Tel: 01202 761119 OP PD SI 40 Upper Golf Links Road, Broadstone, Poole, Dorset BH18 8BY AVONWOOD MANOR Tel: 01202 692279 OP D 31/33 Nelson Road, Branksome, Poole, Dorset BH12 1ES Tel: 01202 763183 OP D HILLSDON NURSING HOME 37 Springfield Road, Lower Parkstone, BIRDS HILL NURSING HOME Poole, Dorset BH14 0LG 25 Birds Hill Road, Poole, Dorset BH15 2QJ Tel: 01202 742753 OP Tel: 01202 671111 Advert page 40 OP D PD MH LINKS, THE BRANKSOME PARK CARE CENTRE, THE 1 Golf Links Road, Broadstone, 17 Mornish Road, Branksome Park, Poole, Dorset BH13 7BY Dorset BH18 8BE Tel: 01202 761449 OP Tel: 01202 974000 Advert page 76 OP D

BURWOOD NURSING HOME MAGNA CARE CENTRE 100 Dunyeats Road, Broadstone, Arrowsmith Road, Canford Magna, Poole, Dorset BH18 8AL Wimborne, Dorset BH21 3BQ Tel: 01202 693224 Advert page 74 OP D PD SI Tel: 01202 601831 OP

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SIy S impairmentensor YA Younger adults AD People who misuse drugs and alcohol

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 75 Poole

Poole care homes with nursing continued Advertisers are highlighted

MARLBOROUGH HOUSE NURSING HOME REGENCY MANOR CARE HOME 91/93 Bournemouth Road & 2/4 Marlborough Road, 16-17 Blair Avenue, Parkstone, Poole, Dorset BH14 0ER Poole, Dorset BH14 0DA Tel: 01202 747924 OP D PD SI Tel: 01202 715760 Advert Inside Front Cover OP D MH

ORMONDE NURSING HOME SANDRINGHAM HOUSE 12 Pinewood Road, Branksome Park, 26 Sandringham Road, Poole, Poole, Dorset BH13 6JS Dorset BH14 8TH Tel: 01202 760838 OP D PD MH SI Tel: 01202 744409 Advert below OP D PD MH SI

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Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SIy S impairmentensor YA Younger adults AD People who misuse drugs and alcohol

76 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Bournemouth

Bournemouth care homes Advertisers are highlighted

ABBOTSFORD ASHWOOD 7 Bracken Road, Southbourne, 12 Dudley Road, Northbourne, Bournemouth, Dorset BH6 3TB Bournemouth, Dorset BH10 6BS Tel: 01202 428156 LDA Tel: 01202 770242 LDA

ACORN LODGE AUCKLAND REST HOME 12 Grand Avenue, Southbourne, 2 Ken Road, Southbourne, Bournemouth, Dorset BH6 3SY Bournemouth, Dorset BH6 3ET Tel: 01202 426085 LDA Tel: 01202 427166 OP D

ADAMSCOURT RESIDENTIAL CARE HOME BEECHEY HOUSE 7 Talbot Avenue, Talbot Woods, 14 Beechey Road, Bournemouth, Dorset BH8 8LL Bournemouth, Dorset BH3 7HP Tel: 01202 290479 OP D MH Tel: 01202 529855 Advert below OP D BEECHWOOD HOUSE REST HOME ALEXANDRA CENTRE FOR PHYSICAL 3 Beechey Road, Bournemouth, Dorset BH8 8LJ DISABILITY & SENSORY IMPAIRMENT Tel: 01202 551305 OP 23 Howard Road, Queens Park, Bournemouth, Dorset BH8 9EA BLENHEIM CARE HOME Tel: 01202 528420 PD SI YA 17 Dunbar Road, Talbot Woods, Bournemouth, Dorset BH3 7AZ ALLINGTON HOUSE Tel: 01202 557090 OP D 46 Dean Park Road, Bournemouth, Dorset BH1 1QA Tel: 01202 551254 YA AD BLUE ROOF BUNGALOW CARE HOME Mill Road North, Throop, APPLE HOUSE Bournemouth, Dorset BH8 0DW 186 Seafield Road, Bournemouth, Dorset BH6 5LJ Tel: 01202 529508 LDA Tel: 01202 485597 LDA BROADWATERS APRIL COURT 55 Wick Lane, Tuckton, Bournemouth, Dorset BH6 4LA 186 Poole Lane, Kinson, Bournemouth, Dorset BH11 9DS Tel: 01202 423709 OP D PD MH SI Tel: 01202 576110 LDA YA CAMBIAN NIGHTINGALE 46-48 Stourcliffe Avenue, Southbourne, Adamscourt Bournemouth, Dorset BH6 3QA Tel: 01202 436140 LDA 7 Talbot Avenue • Talbot Woods Bournemouth BH3 7HP CASTLE DENE Adamscourt is an independent residential care home offering specialised Throop Road, Bournemouth, Dorset BH8 0DB care to people living with dementia. Promoting independence and choice and offering an array of regular activities to suit individual taste. A home Tel: 01202 397929 Advert page 5 OP D PD SI YA of distinction offering top quality person-centered care. Surrounded by beautiful, landscaped accessible gardens. Situated in Talbot Woods, in a tree-lined avenue, within walking distance of local amenities. CHALFONT CARE HOME 6 Southern Road, Bournemouth, Dorset BH6 3SR Tel: 01202 529855 • Email: [email protected] Tel: 01202 420957 OP D

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SIy S impairmentensor YA Younger adults AD People who misuse drugs and alcohol

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 77 A Residential Care Home in prestigious Talbot Woods with a reputation for the highest standards of care.

• Luxurious en-suite rooms • Lovely conservatory and level south-facing gardens • Delicious home-cooked food using seasonal ingredients • Full range of activities and outings • Relatives and friends always welcome

More than just care, a very personal service.

2 Berkeley Road, Talbot Woods, Bournemouth BH3 7JJ Email: [email protected]

Tel: 01202 526 925

For more information and latest news visit our website at www.evergreenscarehome.co.uk Bournemouth

Bournemouth care homes continued Advertisers are highlighted

CHERRY TREE LODGE ELMS, THE 100 Wick Lane, Southbourne, 28 Elmsway, Southbourne, Bournemouth, Dorset BH6 3HU Bournemouth, Dorset BH6 4LB Tel: 01202 431886 LDA Tel: 01202 429326 OP EVERGREENS, THE CHIMERA REST HOME 2 Berkeley Road, Talbot Woods, 21 Alum Chine Road, Westbourne, Bournemouth, Dorset BH3 7JJ Bournemouth, Dorset BH4 8DT Tel: 01202 526925 Advert page 78 OP YA Tel: 01202 767144 OP FAIR HAVEN CLIFTON HOUSE CARE HOME 23 Knyveton Road, Bournemouth, Dorset BH1 3QQ 1 Grantley Road, Boscombe, Bournemouth, Dorset BH5 1HW Tel: 01202 553503 OP D PD Tel: 01202 393385 MH FAIRWAYS RESIDENTIAL CARE HOME CLIFTON LODGE 18 Wharncliffe Road, Boscombe, 16-18 Clifton Road, Southbourne, Bournemouth, Dorset BH5 1AH Bournemouth, Dorset BH6 3PA Tel: 01202 395435 OP Tel: 01202 428598 OP FEARNES, THE COLINDALE CARE HOME 26 Knyveton Road, Bournemouth, Dorset BH1 3QR 1 Richmond Park Avenue, Tel: 01202 296906 Advert page 5 OP D PD SI YA Bournemouth, Dorset BH8 9DL Tel: 01202 514733 OP D MH YA FLORENCE LODGE 23/25 Florence Road, Boscombe, CONISTON LODGE CARE HOME Bournemouth, Dorset BH5 1HJ 43 Beaufort Road, Southbourne, Tel: 01202 397094 OP Bournemouth, Dorset BH6 5AS Tel: 01202 421492 OP GENESIS CARE HOME LTD 76 Wimborne Road, Bournemouth, Dorset BH3 7AS CORNERWAYS Tel: 01202 515713 OP D MH 20 Braidley Road, Bournemouth, Dorset BH2 6JX Tel: 01202 552536 YA AD GLAMIS AVENUE 9 Glamis Avenue, Bournemouth, Dorset BH10 6DW CRESCENT CARE HOME WITH NURSING, THE Tel: 01202 575100 OP PD MH SI YA 27-29 Meyrick Park Crescent, Bournemouth, Dorset BH3 7AG GLENHURST MANOR Tel: 01202 553660 OP PD YA 44a West Cliff Road, Bournemouth, Dorset BH4 8BB Tel: 01202 761175 Advert page 80 OP CROSBY LODGE RESIDENTIAL CARE HOME 2/2a Fitzharris Avenue, Charminster, HANNAH LEVY HOUSE TRUST Bournemouth, Dorset BH9 1BZ 15 Poole Road, Bournemouth, Dorset BH2 5QR Tel: 01202 517186 OP D MH AD Tel: 01202 765361 OP

DALVEY HOUSE HARLEITH 35 Belle Vue Road, Southbourne, 42 Grand Avenue, Southbourne, Bournemouth, Dorset BH6 3DD Bournemouth, Dorset BH6 3TA Tel: 01202 423050 OP Tel: 01202 426544 LDA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SIy S impairmentensor YA Younger adults AD People who misuse drugs and alcohol

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 79 For more information or to request a brochure

Call 01202 761175 [email protected] Exceptional Car e, Stunn ing Surr ou ndings

Situated on the West Cliff in Bournemouth, our 33 en-suite bedroomed home offers a warm, welcoming and family atmosphere. We have a team of trained and dedicated staff that bring compassion and experience to every aspect of their work, providing high quality, professional, person centred care. We put our residents at the heart of everything we do.

LUXURY SENIOR LIVING WWW.GLENHURSTMANOR.CO.UK

For more information or to request a brochure

Call 01258 857378 [email protected] Dedicate d to Car e

Secluded within private grounds in the picturesque village of Spetisbury, near Blandford, we offer outstanding quality care tailored to meet individual needs. There will always be someone on hand to listen and talk with. Every day at Spetisbury is different; take part in a wide range of activities or just enjoy the extensive wooded grounds leading down to the river.

LUXURY SENIOR LIVING WWW.SPETISBURYMANOR.CO.UK Bournemouth

Bournemouth care homes continued

HELENE LODGE LIAM HOUSE 115 Talbot Road, Bournemouth, Dorset BH9 2JE 13 Spencer Road, Bournemouth, Dorset BH1 3TE Tel: 01202 389901 LDA YA Tel: 01202 294148 OP LDA SI

HIGHFIELD MANOR CARE HOME LINKFIELD COURT LTD 44 Branksome Wood Road, 19 Knyveton Road, East Cliff , Bournemouth, Dorset BH1 3QG Bournemouth, Dorset BH4 9LA Tel: 01202 558301 OP D PD YA Tel: 01202 769429 OP D MH LOWTHER ROAD, 35 HIGHVIEW RESIDENTIAL HOME Charminster, Bournemouth, Dorset BH8 8NG 42/44 Foxholes Road, Southbourne, Tel: 01202 391610 LDA YA Bournemouth, Dorset BH6 3AT Tel: 01202 428799 OP D MH LYNDALE 2 Alumdale Road, Westbourne, IVY LODGE Bournemouth, Dorset BH4 8HX 212a Howeth Road, Ensbury Park, Tel: 01202 764425 MH Bournemouth, Dorset BH10 5NZ Tel: 01202 593593 LDA MARION HOUSE 40 The Avenue, Moordown, Bournemouth, Dorset BH9 2UW JAMES BURNS HOUSE Tel: 01202 522110 LDA YA Greenways Avenue, Bournemouth, Dorset BH8 0AS Tel: 01202 523182 PD YA MILTON GRANGE 9 Milton Road, Charminster, KINGS HOUSE CARE HOME Bournemouth, Dorset BH8 8LP 1 Earle Road, Westbourne, Tel: 01202 554351 D Bournemouth, Dorset BH4 8JQ Tel: 01202 764455 MH MILTON LODGE RESIDENTIAL CARE HOME 32 Milton Road, Charminster, KINGS PARK ROAD, 18 Bournemouth, Dorset BH8 8LP Boscombe, Bournemouth, Dorset BH7 7AE Tel: 01202 556873 OP D Tel: 01202 729911 LDA MILTON ROAD, 30 KNYVETON HALL REST HOME Charminster, Bournemouth, Dorset BH8 8LP 34 Knyveton Road, Tel: 01202 554212 LDA Bournemouth, Dorset BH1 3QR Tel: 01202 557671 OP NEW HORIZON CENRE LTD – EILAT 106 Lowther Road, Charminster, LARKINS Bournemouth, Dorset BH8 8NS 14 Campbell Road, Bournemouth, Dorset BH1 4EP Tel: 01202 290305 PD MH YA Tel: 01202 392241 AD NIGHTINGALES RESIDENTIAL HOME LEYBOURNE HOUSE 24 Foxholes Road, Southbourne, Western Avenue, Bournemouth, Dorset BH10 6HH Bournemouth, Dorset BH6 3AT Tel: 01202 574426 OP D PD SI YA Tel: 01202 429515 OP D MH

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SIy S impairmentensor YA Younger adults AD People who misuse drugs and alcohol

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 81 Bournemouth

Bournemouth care homes continued

AreaOVERCLIFF care HOUSEhomes / care homes with nursing PORTELET HOUSE CARE HOME 2 Cellars Farm Road, Southbourne, 22 Grand Avenue, Southbourne, Bournemouth, Dorset BH6 4DL Bournemouth, Dorset BH6 3SY Tel: 01202 424929 OP D MH Tel: 01202 422005 OP D MH

PIERS, THE PORTELET LODGE CARE HOME 166 Columbia Road, Ensbury Park, 42 Westby Road, Boscombe, Bournemouth, Dorset BH5 1HD Bournemouth, Dorset BH10 4DT Tel: 01202 398982 OP D MH Tel: 01202 520937 PD LDA YA PRIMROSE LODGE PINEHAVEN 42 St Catherine’s Road, Southbourne, 23 Parkwood Road, Boscombe, Bournemouth, Dorset BH6 4AD Bournemouth, Dorset BH5 2BS Tel: 01202 429514 OP Tel: 01202 427941 LDA REDCROFT PINEHURST REST HOME 255 Belle Vue Road, Southbourne, 4 Harvey Road, Boscombe, Bournemouth, Dorset BH5 2AD Bournemouth, Dorset BH6 3BD Tel: 01202 418744 OP Tel: 01202 485597 LDA

PINES CARE HOME, THE RESIDE AT SOUTHWOOD 39 Portchester Road, Charminster, 36/40 Southwood Avenue, Southbourne, Bournemouth, Dorset BH8 8JU Bournemouth, Dorset BH6 3QB Tel: 01202 555048 D LDA Tel: 01202 422213 OP D

Four Seasons are committed to The Riseborough Care Home providing individual, professional 11-13 Branksome Wood Road, and practical care and attention Bournemouth, BH2 6BT in a safe, homely and warm T: 01202 318567 E: [email protected] environment. Our care homes The Wimborne Care Home offer both long term and short 179-181 Wimborne Road West, term care for the elderly. Stapehill, Wimborne, Dorset BH21 2DJ They combine a comfortable T: 01202 877614 E: [email protected] environment with the professional support you would expect from a large healthcare organisation. That’s why we’re one of the UK’s Contact our homes directly, leading healthcare providers or visit www.fshc.co.uk

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Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SIy S impairmentensor YA Younger adults AD People who misuse drugs and alcohol

82 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Bournemouth

Bournemouth care homes continued Advertisers are highlighted

RETIRED NURSES NATIONAL HOME SOUTHWOOD AVENUE, 14 Riverside Avenue, Bournemouth, Dorset BH7 7EE Southbourne, Bournemouth, Dorset BH6 3QA Tel: 01202 396418 OP Tel: 01202 436140 LDA

RICHMONDWOOD RESIDENTIAL CARE HOME ST ALBANS HOUSE 19 Richmond Park Avenue, Queens Park, 59/61 St Albans Avenue, Bournemouth, Dorset BH8 9DL Bournemouth, Dorset BH8 9EG Tel: 01202 511179 Advert page 82 OP Tel: 01202 397817 OP

RISEBOROUGH CARE HOME, THE ST ANNE’S COURT 11-13 Branksome Wood Road, 16a St Anthony’s Road, Meyrick Park, Bournemouth, Dorset BH2 6BT Bournemouth, Dorset BH2 6PD Tel: 01202 318567 Advert page 82 OP Tel: 01202 551208 OP

RIVERVIEW CARE HOME ST BRIDGET’S RESIDENTIAL HOME Throop Road, Bournemouth, Dorset BH8 0DQ 42 Stirling Road, Bournemouth, Tel: 01202 516411 LDA Dorset BH3 7JH Tel: 01202 515969 OP PD SI SEABOURNE HOUSE CARE HOME 1 Clifton Road, Southborne, Bournemouth BH6 3NZ STOURCLIFFE AVENUE, 46-48 Tel: 01202 428132 Advert Inside Front Cover OP D Southbourne, Bournemouth, Dorset BH6 3PX Tel: 01202 419537 LDA SEACLIFF CARE HOME 9 Percy Road, Boscombe, Bournemouth, Dorset BH5 1JF STRATFIELD LODGE RESIDENTIAL HOME Tel: 01202 396100 OP D 63 Wellington Road, Bournemouth, Dorset BH8 8JL Tel: 01202 553537 OP D PD LDA SI YA SEASTROLE 12 Campbell Road, Bournemouth, Dorset BH1 4EP SUMMERHAYES RESIDENTIAL HOME Tel: 01202 392241 AD 1700 Wimborne Road, Bearcross, Bournemouth, Dorset BH11 9AN SHALDEN GRANGE Tel: 01202 574330 Advert below OP 1/3 Watkin Road, Boscombe, Bournemouth, Dorset BH5 1HP SUNNINGDALES CARE HOME Tel: 01202 301918 OP 75 Southbourne Overcliff Drive, Southbourne, Bournemouth, Dorset BH6 3NN

Summerhayes is a privately owned residential Tel: 01202 426745 OP D home situated in Bearcross, Bournemouth that has been under the same ownership since SUNRISE OPERATIONS SOUTHBOURNE LTD 1987. We provide 24 hour continuous care for permanent residency and respite care and 42 Belle Vue Road, Southbourne, can accommodate up to twenty one elderly residents. We strive to maintain a homely Bournemouth, Dorset BH6 3DS atmosphere at Summerhayes and we are Tel: 01202 437600 OP D happy to accommodate residents’ own furniture and pictures. TALBOT MANOR Summerhayes is situated on the Wimborne 57 Talbot Manor, Bournemouth, 7HO Road close to the bus routes and amenities in ZZZVXPPHUKD\HVUHVWKRPHFRXN the Kinson area. Summerhayes is registered Dorset BH3 7HT 1700 Wimborne Road, B’mouth BH11 9AN with the Care Quality Commission (CQC). Tel: 01202 512918 PD LDA YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SIy S impairmentensor YA Younger adults AD People who misuse drugs and alcohol

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 83 Bournemouth

Bournemouth care homes continued Advertisers are highlighted

TALBOT VIEW WHITE HOUSE, THE 66 Ensbury Avenue, Ensbury Park, 4 Walpole Road, Bournemouth, Dorset BH1 4EZ Bournemouth, Dorset BH10 4HG Tel: 01202 399471 LDA Tel: 01202 537571 Advert page 5 OP D PD SI YA WHITE LODGE & ST HELEN’S TALBOT WOODS LODGE 15/17 Boscombe Spa Road, 64 Wimborne Road, Bournemouth, Dorset BH3 7AR Bournemouth, Dorset BH5 1AR Tel: 01202 293390 PD LDA SI Tel: 01202 395822 OP

TEMPLEMAN HOUSE WICKMEADS Leedam Road, Bournemouth, Dorset BH10 6HP Thornbury Road, Southbourne, Tel: 01202 537812 Advert page 5 OP D PD SI YA Bournemouth, Dorset BH6 4HR Tel: 01202 427144 Advert page 5 OP D PD SI YA VENTANA HOMES LTD 33 Florence Road, Boscombe, WILLOWBEECH LTD Bournemouth, Dorset BH5 1HJ 33 Ophir Road, Bournemouth, Dorset BH8 8LT Tel: 01202 390209 PD LDA Tel: 01202 200910 LDA YA

Bournemouth beach

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SIy S impairmentensor YA Younger adults AD People who misuse drugs and alcohol

84 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Bournemouth

Bournemouth care homes with nursing Advertisers are highlighted

AVON CLIFF NIGHTINGALE NURSING HOME 50–52 Christchurch Road, 2 Roslin Road, Talbot Woods, Bournemouth, Dorset BH3 7JA Bournemouth, Dorset BH1 3PE Tel: 01202 520120 OP D PD SI Tel: 01202 789998 Advert Outside Back Cover OP NORLINGTON NURSING HOME BRACKEN LODGE CARE HOME 19 Stourwood Avenue, Southbourne, 5 Bracken Road, Southbourne, Bournemouth BH6 3PW Bournemouth, Dorset BH6 3TB Tel: 01202 422064 OP Tel: 01202 428777 OP D PD SI QUEENSMOUNT NURSING AND RESIDENTIAL HOME CHINE BREEZE COURT 18 Queens Park West Drive, 73 Alumhurst Road, Westbourne, Bournemouth, Dorset BH8 9DA Bournemouth, Dorset BH4 8HP Tel: 01202 391144 Advert page 56 OP Tel: 01202 761307 OP RISEBOROUGH CARE HOME, THE CRESCENT, THE 11-13 Branksome Wood Road, 27/29 Meyrick Park Crescent, Bournemouth, Dorset BH2 6BT Bournemouth, Dorset BH3 7AG Tel: 01202 318567 Advert page 82 OP Tel: 01202 553660 OP PD YA SHELLEY PARK DRUMCONNER CARE HOME 32 Florence Road, Boscombe, 20 Poole Road, Bournemouth, Dorset BH4 9DR Bournemouth, Dorset BH5 1HQ Tel: 01202 761420 OP PD Tel: 01202 396933 PD YA

FARWAY GRANGE CARE HOME ST ANNE’S PRIVATE NURSING HOME 31/33 Howard Road, Queens Park, 21-23 Wayside Road, Southbourne, Bournemouth, Dorset BH8 9EA Bournemouth, Dorset BH6 3ES Tel: 01202 511399 OP PD Tel: 01202 425642 OP D PD

HIGH TREES NURSING HOME SUNRISE OPERATIONS OF WESTBOURNE 3 Glenferness Avenue, Talbot Woods, Bournemouth, 16-18 Poole Road, Westbourne, Dorset BH4 9NB Bournemouth, Dorset BH4 9DR Tel: 01202 761380 OP D PD MH SI YA Tel: 01202 760966 OP D

KELSO NURSING HOME WALLFIELD 10 Clifton Road, Southbourne, 29 Castlemain Avenue, Southbourne, Bournemouth, Dorset BH6 3PA Bournemouth, Dorset BH6 5EJ Tel: 01202 432655 OP Tel: 01202 428048 LDA

MERSTONE HALL WINDSOR COURT NURSING HOME 20/22 Florence Road, Boscombe, 34 Bodorgan Road, Bournemouth, Dorset BH2 6NJ Bournemouth, Dorset BH5 1HF Tel: 01202 554637 OP D Tel: 01202 309813 OP D PD ZETLAND COURT MUSCLIFF NURSING HOME 128 Alumhurst Road, Westbourne, 5 Tolpuddle Gardens, Bournemouth, Dorset BH9 3RE Bournemouth, Dorset BH4 8HU Tel: 01202 516999 OP D PD SI YA Tel: 01202 769169 OP D

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SIy S impairmentensor YA Younger adults AD People who misuse drugs and alcohol

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 85 Index Advertisers in bold

24 Hour Home Care Services Ltd 20 Amberwood 71 Bosworth Care Home 59 24 Seven Home Help Ltd 20 Amberwood House 69 Bracken Lodge Care Home 85 Anchor House 71 Bramblegate 67 A Angel Carers (UK) Ltd 21 Bramley Home Care Ltd 21 AA-I-Care 20 Anglebury Court 64 Branksome Park Abbey Rose 67 Apex Care Dorchester 21 Care Centre, The 75 Abbey View 58 Apex Care Sherborne 21 Broadwaters 77 Abbotsford 77 Apple House 77 Broadwindsor House 54 Abicare Services Ltd 25 April Court 77 Brook House Absolute Care - Grove House 27 AQS Homecare Dorset 27 Residential Care Home 65 Acorn Lodge 77 Aranlaw House Care Home 71 Brook View 69 Adamscourt Residential Ashley Court Care Home 75 Bupa 56 Care Home 77 Ashwood 77 Burwood Nursing Home 75 Adriel Care Limited 25 Aspect Domiciliary Care Ltd 27 Buxton House 59 Agape Care Solutions 25 Auckland Rest Home 77 Bymead House 54 Age UK Bournemouth 27 Autism Wessex - Community Agincare Live-In Support Service East 21 C Care Services 20 Avalon Nursing Home 75 Cambian Nightingale 77 Agincare UK Limited Avenue House 55 Candlelight Homecare • Blandford 20 Avon Cliff 85 Sherborne Area Office 21 • Bridport 20 Avon Lea Nursing Home Ltd 61 Candlelight Homecare Services • Christchurch 20 Avon Lee Lodge 65 Wimborne Area Office 21 • Dorchester 20 Avon Reach 67 Canford Chase 75 • Ferndown 20 Avon View 67 • Poole 25 Canford Cliffs Rest Home 71 Avondene Care Home 65 • Weymouth 20 Care Choices Helpline Avonwood Manor Agincourt Care Home 59 12, 29, 34, 44 Home Care Angels 25 Aldbury, The 75 Care Choices Website 18, 58, 76 Avonwood Manor 75 Alexandra Centre for Care Division, The 21, 25 Physical Disability & Care Dynamics Ltd 26 B Sensory Impairment 77 Barnes Lane, 13-15 54 Care Purbeck 21 Alexandra House 71 Beach House 71 Care South 5 Alexandra Road, 25/27a 59 BCHA Personal Care 27 Care South Home Care Services All eAbout Car 21, 25 Beechey House 77 • Bournemouth 27 All Time Care Ltd 21 • Dorset 21 Beechwood House Rest Home 77 Allied Healthcare 27 • Poole 26 Belle Rose Nursing Home Ltd 57 Allington House 77 Care UK 36, 52 Birch Way, 23 55 Altogether Care – Care at Home Care UK Specialist Care at Birds Hill Nursing Home 75 • Beaminster/Bridport 21 Home Service 26 Blandford Grange Care Home 62 • Bournemouth 27 Careline CC Limited 21 • Sturminster Newton 21 Blenheim Care Home 77 Caremark (New Forest) 21 • Swanage 21 Blue Roof Bungalow Care Home 77 Caremark Poole & East Dorset 27 • Verwood 21 Borough of Poole - • Wareham 21 Poole East 25 CareService24 27 • Weymouth 21 Poole West 25 Carewatch (Christchurch) 21 • Yeovil 21 Supported Living Service 25 Carewatch (Wessex) 21

868686 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Index continued Advertisers in bold

Carewatch (West Dorset) 26 Culliford House 55 Everycare (Wessex) Ltd 23 Castle Dene 77 Custom Care 27 Castle Farm Care Home 64 F D Castle Hill House 63 Fair Haven 79 Daley Home Care 23 Castle View 57 Fairfield House Nursing Home 61 Dalvey House 79 Castleman House 62 Fairfield House Dana Care 26 Cedars Nursing Home, The 63 Residential Care Home 58 Danmor Lodge 59 Cerne Abbas 57 Fairhope 26 Delph House Care Home 75 Chalfont Care Home 77 Fairlawn 67 Denewood House Care Home 67 Chalgrove Care and Fairways Residential Care Home 79 Dick O’ The Banks Road, 5 55 Nursing Home 71, 75 Family Support Services 23 Dickinson Manser LLP Solicitors 49 Chaseborough House 69 Farway Grange Care Home 85 Diverse Abilities Plus Cherry Tree Lodge 79 F aulkner House 23 – Supported Living 26 Chestnut Court Rest Home 42 Fearnes, The 79 Diverse Abilities Plus Chestnut House Ferndown Nursing Home 69 Nursing Home 57 (West Moors) 26 Fernhill 69 Chestnut Lodge 67 Dorset Blue Care Ltd 23 Five Gables Care Home 67 Chestnuts Residential Home 59 Dorset C.C. Community Florence Lodge 79 Cheverels Care Home Support Services 23 Forest Hill House With Nursing 57 Dorset Care at Home Service 26 Nursing Home 70 Chimera Rest Home 79 Dorset House 71 Foresters 59 Chine Breeze Court 85 Dorset Learning Disability Four Seasons Healthcare 82 Christchurch Housing Society 66 Services - Domiciliary Care 23 Foxes Moon Residential Home 67 Clarence House 67 Dorset Residential Foylebank 23 Clarondene Residential Homes - Connaught House 23 Care Home 58 Dots Disability 12 Friars Close, 11 55 Client Centred Care Ltd 23 Douglas Jackman House 55 Friary House 59 Clifftop Care Home 64 Drayton House Clifton House Care Home 79 Residential Care Home 54 G Clifton Lodge 79 Drumconner Care Home 85 Gables, The 67 Colcombe Cottage 54 Dunes, The 71 Gainsborough Care Home 64 Colindale Care Home 79 Garden House 58 Colten Care Outside Back Cover E Genesis Care Home Ltd 79 Community Wessex - East 27 Eastbury House 58 Gillingham Grange 62 Coneygar Lodge 54 Edward Road, 20 55 Glamis Avenue 79 Coniston Lodgee Car Home 79 Eleanor Nursing and Glencairn House Coral House 71 Social Care Ltd 26 Residential Home 55 Cornerways 79 Elizabeth House 71 Glenhurst Manor 79 Cranford Avenue, 3 59 Elms, The 79 Goldcrest Residential Home 59 Crecy Care Home 59 Good Oaks Home Care 26 Crescent Care Home Enara Bespoke 28 with Nursing, The 79 Enhance 26 Grange, The 71 Crescent, The 85 Essential Nursing & Care Grassington House 55 Crosby Lodge Services Ltd 23, 26 Green Cross Medicare Limited 28 Residential Care Home 79 Evergreens, The 79 Greenbushes Nursing Home 57

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 87 Index continued Advertisers in bold Greenhills 54 J M Grosvenor Crescent, 5 55 James Burns House 81 Magna Care Centre, The 70, 75 Grove Lodge 55 Joshua House 71 Maiden Castle House 55 Maiden Castle Road, 56 55 H K Maidment Court 73 Hannah Levy House Trust 79 Kelso Nursing Home 85 Malthouse, The 62 Harbour House 54 Kendal Bank Care 62 Manor Road, 6 65 Harleith 79 Kingland House Nursing and Marion House 81 Hartford Care 72 Residential Home 71 Marlborough House Nursing Home 73, 76 Hayes, The 58 Kings House Care Home 81 Marley House 57 Headway Dorset 26 Kings Park Road, 18 81 MC Care Solutions 23 Heathcote Care Home 64 Kingsley Court Care Home 60 Mellowes Nursing Home, The 62 Helene Lodge 81 Kingsley Healthcare 61, 66 Melton Court 26 High Trees Nursing Home 85 Kirtleton Avenue, 10 60 Knyveton Hall Rest Home 81 Merstone Hall 85 Highclere House Care Home 61 MiHomecare Poole 26 Highcliffe Nursing Home 67 Mile Oak Rest Home 70 Highcroft and Valley View 54 L Ladignac Care Home 63 Millbrook House Ltd 62 Highfield Manor Care Home 81 Milton Grange 81 Lantern Community, The 23 Highgrove Care Home 69 Milton Lodge Larkins 81 Highview Residential Home 81 Residential Care Home 81 Larks Leas 62 Hillcrest Dorset 28 Milton Road, 30 81 Laurels, The 65 Hillcrest House 63 Mitchell House 73 Laurels, The and Pine Lodge 71 Hillsdon Nursing Home 75 MMCG 67 Lawns, The 60 HMR Medical & Nursing Service 26 Monmouth Road, 97 55 Legh House 60 Holmwood Rest Home 69 Montrose 57 Lewis House 70 Home Care / Moorings, The 73 Leybourne House 81 Reablement Services 28 Mount Pleasant 60 Liam House 81 Home Instead Senior Care 26 Mulberry Court and Lifeways Community Care 26 Scope Inclusion Dorset 23, 62 Homefield Grange Care Home 67 Lilliput House 73 Muscliff Nursing Home 85 Homestead, The 54 Linkfield Court Ltd 81 Horizon Home Care 26 Links, The 75 N Hyde Residential Home, The 54 Long Close Retirement Home 73 Naseby Care Home 67 Hyde Road, 7 62 Lowther Road, 35 81 Nazareth Lodge 63 Ludbourne Hall 58 New Horizon Centre Ltd - Eilat 81 I Luxury Care Inside Front Cover Newcross Healthcare Ingleside Residential Luxury Senior Living 80 Solutions Limited 28 Care Home 59 Lyme Care Ltd 23 Newstone House 63 Inter-County Nursing & Lyme Regis Nursing Home 58 Newtown House 67 Care Services 23 Lyndale 81 Nightingale Nursing Home 85 Ivers 63 Lytchetts 55 Nightingales Home Ivy Lodge 81 Care Service 23

888888 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Index continued Advertisers in bold Nightingales Residential Home 81 Prime Care Community S Services Ltd 28 Norlington Nursing Home 85 Saga Home Care 28 Primrose Lodge (Southbourne) 82 Nurse Plus & Carer Plus UK Ltd Sandbourne House 73 • Bournemouth 28 Primrose Lodge (Weymouth) 60 Sandhills 63 • Dorchester 23 Prince of Wales Road, 3 57 Sandringham House 76 Nu-Staff Image Plan 23 Prince of Wales Road, 5 57 SCA Care Dorset 25 Principle House 65 Seabourne House Care Home 83 O Priority Home Care 23 Seacliff Care Home 83 Oakdene Nursing & Prospect Tree Health Seastrole 83 Residential Care Home 70 Care (South) Ltd 26 Shalden Grange 83 Old Rectory, The 63 Prospects Domiciliary Care Service 28 Shapes Domiciliary Services - Old Rectory Nursing and Pulse - Bournemouth 28 Diverse Abilities Plus Ltd 26 Residential Home, The 64 Purbeck Care 64 Shelley Park 28, 85 Old Vicarage, The 58 Sheridan Care Home, The 73 Orchard Mews, 12 62 Q Shire House Care Home 58 Ormonde Nursing Home 76 Queen Charlotte, The 61 Sidney Gale House 54 Overcliff House 82 Queensmead 65 Shores, The 73 Queensmount Nursing Sidney Gale House 54 P and Residential Home 85 Silverways Nursing Home 67 Park House 23, 57 Smallwood 62 Park Lodge Residential R Somerleigh Court 57 Care Home 73 Raglan House 60 Somerset Care Community Park Manor Ltd 73 Rawleigh House 58 (Poole and Bournemouth) 27 Paying for Care 44 Redcroft 82 Southmead Rest Home 73 Pebbles, The 73 Regard Partnership, The Southwood Avenue, 14 83 – Regional South Office 25 Penrose 64 Spetisbury Manor 62 Regency Manor Care Home 76 Peveril 64 St Albans House 83 Reside at Southwood 82 Phoenix Care Ltd 23 St Andrew’s Road, 193 54 Reside at Stour Road 65 Phoenix House 62 St Anne’s Court 83 Rest Assured We Care Limited 25 Piers, The 82 St Anne’s Private Nursing Home 85 Retired Nurses National Home 83 Pinebeach Nursing Home 67 St Bridget’s Residential Home 83 Richmondwood Residential Pinehaven 82 Care Home 83 St Cecilia 73 Pinehurst Rest Home 82 Right at Home 28 St Denis Lodge Pine Home Care, The 28 Residential Home 63 Right Hand, The 25 Pines Care Home, The 28, 82 St James’ Park Nursing Home 54 Riseborough Care Pinewood Tower Rest Home 73 Home, The 83, 85 St Jude’s Care 25 Portelet House Care Home 82 Rivendell 65 St Martin’s 62 Portelet Lodge Care Home 82 Riverside Nursing Home 58 Staddon Lodge 73 Potteries, The 36, 52 Riverview Care Home 83 Staff 2000 Domiciliary Care Service 28 Pramacare (Blandford Office) 23 Rodlands Care Home 60 Steepleton Manor Care Home 57 Pramacare 23, 26 Romulus Close, 4 57 Stoneleigh House 70 Premier Care Dorset Ltd 23 Royal Bay Care Homes Group 68 Stourcliffe Avenue, 46-48 83

9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 89 Index continued Advertisers in bold

Stratfield Lodge Touchwood 65 Weymouth Care Home 61 Residential Home 83 Trafalgar Care Home 60 White House, The 84 Streets Meadow 70 Treetops Residential White Lodge & St Helen’s 84 Suite 4 Wessex House 28 Care Home 58 Whitecliffe House 62 Summerhayes Two Cedars Residential Whitway House 57 Residential Home 83 Care Home 75 Wickmeads 84 Summerhill Residential Home 69 Two Wells 70 Willow Tree Homecare Ltd 28 Sunningdales Care Home 83 Willowbeech Ltd 84 Sunny Bank 61 U Wimborne Care Home, The 70 Sunrise Operations UK Supported Living Services 25 Wimborne Nursing Agency 27 Southbourne Ltd 83 Windsor Court Nursing Home 85 Sunrise Operations of V Wisteria Lodge Care Home 65 Westbourne 85 V & A Davies Limited Wolfeton Manor 57 Supporting You in the South 27 T/A Bluebird Care Woodpeckers, The 69 Surecare (Dorset) 25 • Ferndown 25 Wordsworth House • Weymouth 25 Care Home 64 T Ventana Homes Ltd 84 T H Russell Charitable Trust 70 Y Talbot Manor 28, 83 W Yaffle Care 74 Talbot View 84 Walc House 64 York House Care Home 64 Talbot Woods Lodge 84 Wallfield 85 Your Life (Ferndown) 25 Team Medical Solutions 27 Waterloo Care Home 70 Templeman House 84 Waves, The 75 Z Tender-Care Services Ltd 28 Waypoints (Verwood) 69 Zetland Court 85 Terrie, One to One Care Service 27 Wessex Lodge Thistlegate House 54 Retirement Home 75 Thornhill Close, 2 57 West View Short Tides, The 75 Term Break Service 75 Together (Dorset) Ltd 25 Weymouth Aftercare Centre 60

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or tsuppor any particular institution included in the Directory . © 2014 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-909048-86-7 Ref. No: 4001/Dorset20/0214. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Dorset, Poole and Bournemouth Social Services. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Alistair Robertson. Regional Team Manager: Russell Marsh. Business Development Manager: Paul Leahy. Senior Sales Executives: Debbie Feetham, Elaine Green. Sales Executives: Donna Hall, Rachel Joseph, Vanessa Ryder. Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Production Designer: Nick Cade. Creative Artworker: Holly Cornell.

909090 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH www.rightathomeUK.com/bournemouth

Quality care and companionship in the comfort of your own home

Deciding to ask people to come into your home to care for you or a loved-one can seem daunting. However, there are a few straightforward questions you can ask to help decide on a care provider.

Ask how carers are recruited and trained. So, if you want to go to bed after watching They should be subject to a Disclosure and TV in the evening, that is when Barring Service Check (formerly known as the carer should come, not in the afternoon. a CRB check). Carers should also have been In just over a year, Right at Home has trained in moving and handling, to protect recruited thirty incredible carers. That such both their clients and themselves. If carers a relatively new company has enough work do not hold a QCF (Qualiﬁcations and Credit to employ so many staff is testament Framework – previously the NVQ) award to the reputation they have established. in Health and Social Care, then a good Please give us a call if you want to chat about provider will have enrolled them on a course. the options available to you. Professional development opportunities grow Photo: Paul Sumner a motivated, quality team of carers. of Barrett & Coe You should check how the calls will be scheduled. Will you get care at a time convenient for the company’s existing schedules or will it be given when you need it? Call 01202 280 855 Regular carer meetings or 0800 298 1139 keep carers up to date Discover the invigorating spirit of independence

In each Colten Care Home, 11 of which are located in Dorset you will find a choice of daily activities and home cooked food, prepared using locally sourced ingredients. As a family-owned and run company, we uphold values that help our residents rediscover their own spirit of independence. Within every home daily life continues. We'd like you to meet our carefully selected and well-trained staff, see our superb facilities, and experience the open, warm and relaxed atmosphere of a place that's home from home. Together we can care for your loved one. If someone you know requires care, visit our website www.coltencare.co.uk or to speak to someone directly please telephone our Operations Office on 01425 482460