Bournemouth, Christchurch, Poole & Dorset
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Bournemouth, Christchurch, Poole & Dorset Adult Care & Support Services Directory 2019/20 The essential guide to choosing and paying for care and support In association with www.carechoices.co.uk Birds Hill A family owned & run Home Includes a dedicated unit that is designed to provide people with dementia a warm, safe and homely Nursing Home Contact our team today 25 Birds Hill Road Poole Dorset BH15 2QJ 01202 671 111 [email protected] www.birdshill.co.uk Where quality of care counts Birds Hill provides three independent specialist units, with a Person-Centred approach to care. Birds Hill includes lounges with beautiful views of comprehensive meal time menus. Our dedicated Activities Teams promote the engagement and involvement of residents in a variety of pastimes and events. We have a team of nurses and other care professionals who’s knowledge and skills are continually reviewed and updated, thereby ensuring we stay at the forefront of the health and social care sector. 1811_Advertising_Campaign_Birds_Hill_AW_23.04.19.indd 1 23/04/2019 09:30 Contents Welcome 4 Social care services 44 Regions covered by this Directory 6 Eligibility for Adult Social Care services 44 Planning for your future care 6 Paying for care services 45 What will you have to pay for your care? 45 Helping you stay safe and independent 7 Paying for your own care 45 Safeguarding vulnerable adults 7 Third party payments (top-ups) 47 Home safety/falls prevention 8 Financial care planning 48 Loneliness and isolation 9 NHS continuing healthcare 48 Equipment to help you 9 Personal Budgets, Direct Payments and Telecare 11 Individual Service Funds 49 Home maintenance and adaptations 11 Occupational Therapy 12 Have your say 49 Making life easier at home 14 Inspecting and regulating care services 49 Leaving hospital 16 Advocacy 50 Reablement 16 Comments, compliments and complaints 50 Personal care in the home 17 Healthwatch Dorset 51 Finding care in your area 17 Home care providers 21 Useful contacts 51 Dorset Care Homes Association (DCHA) 51 Community support 32 The Registered Nursing Homes Association 52 Lunch clubs and meal deliveries 32 Other useful contacts 53 Befriending and Good Neighbour services 32 Day services 33 Care home and care home with Volunteering 33 nursing listings 57 Transport services 33 Information and advice about services 34 Index 81 Living with dementia 35 Useful checklists Living with a long-term health condition 37 Assistive technology 13 Home care agency 19 Support if you are looking after someone 37 Residential dementia care 36 Checklist for carers 37 Care homes 43 Resource for those supporting disabled children 38 Home choices 38 All the listings of care homes, Choosing a care home 40 care homes with nursing and home Types of care home 41 care providers Out of area care options 41 in this publication are supplied by the Care Quality Commission (CQC) in association with BCP Council and Dorset Council and neither BCP Council, Dorset If you need extra copies of this Directory, free of Council nor Care Choices can be held liable for any charge, call Dorset Council on 01305 221016, errors or omissions. The information contained in the Poole Adult Social Care Help Desk on Directory was correct at the time of going to print. The inclusion of advertisements for homes and agencies 01202 633902, or Bournemouth Care Direct on in this Directory does not act as an endorsement or 01202 454979. recommendation by BCP Council nor Dorset Council. Alternative formats This Directory is available electronically at www.carechoices.co.uk. The e-book is also Recite Me compatible for those requiring information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome We believe that everyone should be able to live services that are available through independent safely and independently in their own homes for providers, voluntary and community organisations, as long they can. However, at some point in our your local council and the health authority. lives many of us need help to look after ourselves; perhaps because of illness, accident, disability or Within this Directory, the services that are provided simply getting older and frailer. by your local council are described as ‘adult social care’ and these are provided by: We want you to be as involved as possible in choosing and arranging the care and support you • BCP Council; and need, whether this is support in the home, help to get you out and about to do everyday things, such as • Dorset Council. shopping or visiting your GP, or being involved in the activities you enjoy. This ensures that the services Further information and advice about care and you receive help you to achieve the things that are support to help you remain safe and independent, most important to you. as well as a wider range of providers, can be found on www.mylifemycare.com This Directory provides details of a range of If you are looking for advice on how to stay safe and If you do not have access to the internet, please independent in your own home, My life my care will call Bournemouth Care Direct on 01202 454979, help you to make informed choices with the right Poole Adult Social Care Help Desk on 01202 help and support. 633902 or Dorset Council on 01305 221016. Sometimes a little help can go a long way. This needs Find out about: and solution-based website gives information about • how to live safely and independently at home adult social care and community services to help including equipment to aid your daily living and people lead independent lives with the support they care at home; need. • social and eating opportunities The site has a wide range of information, such as how including lunch clubs, day opportunities and to access activities and groups in local areas, help befriending schemes; around the home and personal care services, keeping • transport options to help you get out and mobile and staying safe, as well as dealing with about; money and finances. There are also tips and advice • information and support for carers on health and wellbeing, as well as information about including advice and information about looking transport, home adaptations, daily living aids and after yourself and taking a break from caring; much more to help people make informed choices. and much, much more. There is also a strong focus on carers to help them find the support they may need for themselves. www.mylifemycare.com The website is for all adults in Dorset, whether they qualify for financial support or pay for their own care. To find out more, log on to www.mylifemycare.com 4 Search for care at www.carechoices.co.uk to find support in your area Registered Charity No. 1014697 Thinking of moving into a care home – or just needing a little extra help at home? We’re here to help Whatever your care needs, we know that it’s the care that counts – the quality care of all our residents and Home Care clients. As a leading provider of residential and home care across Dorset, we offer compassionate residential, nursing, dementia and home care at a realistic cost. Whether you’re looking for care in your own home, a short respite stay or a new home, we offer a warm welcome, comfort and peace of mind. 1 Alexandra House 9 St Martins Grange Parkstone, Poole Nursing Care ☎ 01202 712400 Gillingham 9 Gillingham ☎ 01747 834020 2 Buxton House Weymouth 10 Talbot View ☎ 01305 760834 Bournemouth ☎ 01202 537571 3 Castle Dene Bournemouth 11 Templeman House ☎ 01202 397929 13 Bournemouth Ferndown ☎ 01202 537812 4 Dorset House 6 Hamworthy, Poole 3 12 Wickmeads 5 Christchurch ☎ 01202 672427 1 Southbourne 10 11 4 Poole 8 ☎ 01202 436490 5 Elizabeth House 7 Dorchester 12 Parkstone, Poole Bournemouth 13 St Ives House ☎ 01202 744545 Country House Care Ashley Heath 6 Fairlawn, Ferndown 2 Weymouth Ringwood ☎ 01202 877277 ☎ 01425 481220 7 Maiden Castle House Dorchester Home care services ☎ 01305 251661 East Dorset 8 Queensmead, Christchurch ☎ 01202 394000 ☎ 01202 485176 West Dorset ☎ 01460 270500 To request a brochure, arrange a visit or fi nd out more, contact www.care-south.co.uk | ☎ 01202 712400 | [email protected] CARE SOUTH IS A LEADING PROVIDER OF RESIDENTIAL AND HOME CARE ACROSS DORSET Regions covered by this Directory Gillingham Shaesbury Sherborne Sturminster Newton EAST Blandford DORSET NORTH Forum DORSET Wimborne Ferndown Minster WEST DORSET CHRISTCHURCH Charmouth Bridport Lyme Regis Dorchester PURBECK BOURNEMOUTH Wareham POOLE Weymouth Swanage Isle of Portland Home care providers Care homes/care homes with nursing Bournemouth 21 Bournemouth 57 Purbeck 75 Christchurch 25 Christchurch 65 East Dorset 75 Dorset 25 West Dorset 67 Poole 77 Poole 31 North Dorset 73 Planning for your future care Prepare to live better – it’s never too early to start a positive impact and delay the need for care and planning for your future care. support. These are the top ten things to consider: Not everybody is entitled to funding from their local 1. Think about how you will pay for your care – council. Even if you are, the amount you get may planning gives you more choice and control. not be enough to completely cover the cost of your 2. Look after yourself – small changes now can care. Before you develop care needs, you should make a big difference later. think about how you are going to pay towards your 3. Check if you are entitled to any welfare benefits care costs, or how you would pay for it all yourself if – make sure you are claiming all the benefits needed. you are entitled to.