Roads Western Australia 2020 Annual Report
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Building for Tomorrow 2020 Annual Report Contents Welcome 4 Overview 6 Our Stories 7 Our Performance 10 Our Finances 12 Our Outcomes 14 Commissioner’s Foreword 17 Managing Director’s Review 18 About Us 20 Our Minister, Legislation, Role and Operations 21 How We Create Value 22 Our Sustainable Approach and Defining Materiality 25 Linking Strategy, Futures, Innovation and Research 28 Our Structure 30 Our Leaders 32 Operational Performance 34 Achieving Government Goals 35 Road Safety 36 Road Efficiency 40 State Development 45 Road Maintenance 48 Community Access 51 Road Management 54 Page 2 Main Roads Annual Report 2020 Contents Business Activities 59 Managing the Environment 60 Improving Customer Experience 69 Our People 78 Enhancing Safety, Health and Wellbeing 85 Governance and Risk 92 Governance and Integrity Models 93 Governing Bodies 96 Risk and Continuity Management 101 Benchmarking our Commitment 103 Performance and Financials 105 Statement of Certification 105 Auditor General’s Opinion 106 Performance Measures 110 Financial Statements and Notes 119 Appendices 181 Downloads 182 Managing Our Information Assets 183 Additional Disclosures 185 Road Facts Summary Sheet 197 Glossary 199 Acronyms 200 Contact Information 201 Page 3 Main Roads Annual Report 2020 Welcome Welcome to our 94th Annual Report Reporting Structure This report has information about our operational, We aspire to provide world-class outcomes for the financial and business performance for 2019-20 and will: customer through a safe, reliable and sustainable • highlight who we are, what we do and how we went transport system. Quite simply, this means our purpose about delivering our services to the people of Western is to provide a transport network centred on what Australia our customers need and value. Our focus areas of • share with you how we performed in delivering our Customers, Movement, Sustainability and Safety are at services and whether we met the targets we set out to the heart of achieving our aspiration and of delivering achieve value and services. • look ahead at the challenges and exciting new We set out to create value, guided by our Keeping WA opportunities that can influence our business, our Moving strategy and our business model. This report industry and the community that we serve, particularly shows what we have achieved during the year, how we in light of the impacts of the COVID-19 pandemic performed, the value we created and our plans for future • showcase the work we are doing around sustainability value creation. We detail what matters most for our and the environment and how we are working customers, especially in our report’s material issues and to improve the experience our customers have, customer experience sections, and we reflect our strong whilst ensuring we have a positive enabling work commitment to our customers. environment for our people We recognise and acknowledge the relationships we • demonstrate our commitment to governance and have with our Transport Portfolio partners and how we integrity, underpinned by our ‘Every Day by Everyone – work with them in our Connecting People and Places Do the right thing’ campaign. report, available on our website. Last year at the Australasian Reporting Awards, we Our story begins with our highlights, an overview of received a Gold Excellence Award and a Bronze Award the year that was and continues with messages from for Sustainability. We were also a finalist in both Online our Acting Commissioner and Managing Director who Reporting and Work, Health and Safety Reporting. At provide a summary of our performance and the direction the time of preparing this report, the Institute of Public we are going. We then step into our Value Creation Administration Australia WA Lonnie Awards were still to Model, showing alignment with our strategic direction be announced. and how that, in turn, drives delivery of our Key Services and Outcomes – resulting in value created through our Once again, our Annual Report is online only. It presents activities. our performance and achievements through up-to-date online content coupled with information outlining and These Outcomes are the basis of our Annual Report and demonstrating current activities. are represented in particular, in the following sections: • Operational Performance Acknowledgement of Country • Managing the Environment and Sustainability Main Roads Western Australia acknowledges the • Improving Customer Experience traditional custodians throughout Western Australia Our People and their continuing connection to the land, water and • community. We pay our respects to all members of these • Enhancing Safety, Health and Wellbeing Aboriginal communities, their cultures and to Elders past In each of these chapters we show how we work to and present and to their leaders into the future. achieve goals, share performance measures alongside projects, and look to plans for the year ahead. Page 4 Main Roads Annual Report 2020 Welcome Each chapter includes Our Stories – snapshots, bringing With respect to our Global Reporting Initiative (GRI) to life some of our achievements – along with the people disclosure, we have moved to the ‘Standards: Core’ who made them happen over the past 12 months. option, and continue to develop to a ‘Comprehensive’ level with the inclusion of more reporting against these A key part of any organisation is the application of indicators. This is part of our continuing commitment good governance practices. Reassuring the community to GRI and, the most widely used standards on of the approaches that we are taking around integrity sustainability reporting and disclosure. is important. The Governance and Financial chapter highlights what we are doing to ensure that we continue In addition, we have reported in line with the Financial to maintain good practices. Management Act 2006 (WA) and supporting Treasurer’s Instructions and the 2020 Western Australian Public We are confident that this report shows how we are Sector Reporting Framework. Keeping WA Moving, while living up to our values, delivering on our commitments and working towards our We believe these approaches enable better decision- aspiration. making based on information that matters. We will continue to explore our understanding of these Reporting Frameworks approaches and adopt them into the future in relation to In preparing this report, we have sought to adopt the how we report against the services we deliver. International Integrated Reporting Council Framework. Throughout the report, you will see symbols indicating Comments and Feedback the Key Resources consumed as inputs for our business We welcome your comments, feedback or thoughts on activities. The aim of integrated reporting is to promote our approach or on any aspect of our Annual Report. a more cohesive approach to corporate reporting by explaining how we create value over time. Our intention is to show the benefits to all stakeholders, including employees, customers, suppliers, business partners, local communities, legislators and policymakers. To the Honourable Rita Saffioti, MLA Minister for Transport; Planning In accordance with Section 63 of the Financial Management Act 2006 (WA), I hereby submit for your information and presentation to Parliament, the Annual Report of Main Roads Western Australia for the financial year ended 30 June 2020. The Annual Report has been prepared in accordance with the provisions of the Financial Management Act and any other relevant written law. Des Snook Peter Woronzow Acting Managing Director Acting Commissioner of Main Roads of Main Roads 8 September 2020 8 September 2020 Page 5 Main Roads Annual Report 2020 Overview A summary of the past 12 months is provided in these areas Our Stories 7 Our Performance 10 Our Finances 12 Our Outcomes 14 Commissioner’s Foreword 17 Managing Director’s Review 18 Page 6 Main Roads Annual Report 2020 Our Stories Following are some of our stories from the last twelve months that we have featured in this year’s report. Infrastructure Boost Crucial To Recovery An unprecedented level of investment in road construction projects, together with procurement initiatives designed to create more opportunities for local jobs, businesses and the economy will play a key role in the State’s COVID-19 8 recovery strategy. Transforming Our Freeways Our Transforming Perth’s Freeways Strategy has seen a record number of projects undertaken or completed on our freeways designed to improve their efficiency, safety, and access. This strategy aims on maintaining a 43 productive and reliable freeway for the movement of people and freight as Perth’s population grows. WA’s Biggest Road Project Wraps Up This year we completed NorthLink WA, the single largest project in our history. NorthLink WA is a non-stop freeway-standard highway providing an efficient alternative freight route, which will take about 80 per cent of trucks 47 away from Great Northern Highway. Keeping You Moving – No Matter How You Choose To Travel We made a significant investment in building Principal Shared Paths along the freeway and rail corridors and completing gaps in the path network to 53 improve connectivity and accessibility for cyclists and pedestrians. Protecting The Iconic Western Ringtail Possum The Western Ringtail Possum Regional Survey Project led by Main Roads is set to provide an invaluable resource for environmental regulators, universities, researchers and environmental groups across Australia and the world, by 67 contributing important knowledge about the species and its protection. Award Winning Kimberley Region Projects We won the Best Practice in Corporate Social Values award at the 2019 IPAA Achievement Awards for our focus and dedication to Aboriginal engagement and participation on our Kimberley regional projects. The award recognises 84 excellence in the demonstration and delivery of programs, policies and approaches in public values in corporate citizenry. Social responsibility and welfare of staff are the two foci of this award. Every Day By Everyone – Do The Right Thing We are committed to embedding integrity into all aspects of our work by demonstrating professional behaviours that are consistent with our values and guiding principles.