Building for Tomorrow 2020 Annual Report Contents
Welcome 4
Overview 6
Our Stories 7
Our Performance 10
Our Finances 12
Our Outcomes 14
Commissioner’s Foreword 17
Managing Director’s Review 18
About Us 20
Our Minister, Legislation, Role and Operations 21
How We Create Value 22
Our Sustainable Approach and Defining Materiality 25
Linking Strategy, Futures, Innovation and Research 28
Our Structure 30
Our Leaders 32
Operational Performance 34
Achieving Government Goals 35
Road Safety 36
Road Efficiency 40
State Development 45
Road Maintenance 48
Community Access 51
Road Management 54
Page 2 Main Roads Annual Report 2020 Contents
Business Activities 59
Managing the Environment 60
Improving Customer Experience 69
Our People 78
Enhancing Safety, Health and Wellbeing 85
Governance and Risk 92
Governance and Integrity Models 93
Governing Bodies 96
Risk and Continuity Management 101
Benchmarking our Commitment 103
Performance and Financials 105
Statement of Certification 105
Auditor General’s Opinion 106
Performance Measures 110
Financial Statements and Notes 119
Appendices 181
Downloads 182
Managing Our Information Assets 183
Additional Disclosures 185
Road Facts Summary Sheet 197
Glossary 199
Acronyms 200
Contact Information 201
Page 3 Main Roads Annual Report 2020 Welcome
Welcome to our 94th Annual Report Reporting Structure This report has information about our operational, We aspire to provide world-class outcomes for the financial and business performance for 2019-20 and will: customer through a safe, reliable and sustainable • highlight who we are, what we do and how we went transport system. Quite simply, this means our purpose about delivering our services to the people of Western is to provide a transport network centred on what Australia our customers need and value. Our focus areas of • share with you how we performed in delivering our Customers, Movement, Sustainability and Safety are at services and whether we met the targets we set out to the heart of achieving our aspiration and of delivering achieve value and services. • look ahead at the challenges and exciting new We set out to create value, guided by our Keeping WA opportunities that can influence our business, our Moving strategy and our business model. This report industry and the community that we serve, particularly shows what we have achieved during the year, how we in light of the impacts of the COVID-19 pandemic performed, the value we created and our plans for future • showcase the work we are doing around sustainability value creation. We detail what matters most for our and the environment and how we are working customers, especially in our report’s material issues and to improve the experience our customers have, customer experience sections, and we reflect our strong whilst ensuring we have a positive enabling work commitment to our customers. environment for our people We recognise and acknowledge the relationships we • demonstrate our commitment to governance and have with our Transport Portfolio partners and how we integrity, underpinned by our ‘Every Day by Everyone – work with them in our Connecting People and Places Do the right thing’ campaign. report, available on our website.
Last year at the Australasian Reporting Awards, we Our story begins with our highlights, an overview of received a Gold Excellence Award and a Bronze Award the year that was and continues with messages from for Sustainability. We were also a finalist in both Online our Acting Commissioner and Managing Director who Reporting and Work, Health and Safety Reporting. At provide a summary of our performance and the direction the time of preparing this report, the Institute of Public we are going. We then step into our Value Creation Administration Australia WA Lonnie Awards were still to Model, showing alignment with our strategic direction be announced. and how that, in turn, drives delivery of our Key Services and Outcomes – resulting in value created through our Once again, our Annual Report is online only. It presents activities. our performance and achievements through up-to-date online content coupled with information outlining and These Outcomes are the basis of our Annual Report and demonstrating current activities. are represented in particular, in the following sections: • Operational Performance Acknowledgement of Country • Managing the Environment and Sustainability Main Roads Western Australia acknowledges the • Improving Customer Experience traditional custodians throughout Western Australia Our People and their continuing connection to the land, water and • community. We pay our respects to all members of these • Enhancing Safety, Health and Wellbeing Aboriginal communities, their cultures and to Elders past In each of these chapters we show how we work to and present and to their leaders into the future. achieve goals, share performance measures alongside projects, and look to plans for the year ahead.
Page 4 Main Roads Annual Report 2020 Welcome
Each chapter includes Our Stories – snapshots, bringing With respect to our Global Reporting Initiative (GRI) to life some of our achievements – along with the people disclosure, we have moved to the ‘Standards: Core’ who made them happen over the past 12 months. option, and continue to develop to a ‘Comprehensive’ level with the inclusion of more reporting against these A key part of any organisation is the application of indicators. This is part of our continuing commitment good governance practices. Reassuring the community to GRI and, the most widely used standards on of the approaches that we are taking around integrity sustainability reporting and disclosure. is important. The Governance and Financial chapter highlights what we are doing to ensure that we continue In addition, we have reported in line with the Financial to maintain good practices. Management Act 2006 (WA) and supporting Treasurer’s Instructions and the 2020 Western Australian Public We are confident that this report shows how we are Sector Reporting Framework. Keeping WA Moving, while living up to our values, delivering on our commitments and working towards our We believe these approaches enable better decision- aspiration. making based on information that matters. We will continue to explore our understanding of these Reporting Frameworks approaches and adopt them into the future in relation to In preparing this report, we have sought to adopt the how we report against the services we deliver. International Integrated Reporting Council Framework. Throughout the report, you will see symbols indicating Comments and Feedback the Key Resources consumed as inputs for our business We welcome your comments, feedback or thoughts on activities. The aim of integrated reporting is to promote our approach or on any aspect of our Annual Report. a more cohesive approach to corporate reporting by explaining how we create value over time. Our intention is to show the benefits to all stakeholders, including employees, customers, suppliers, business partners, local communities, legislators and policymakers.
To the Honourable Rita Saffioti, MLA Minister for Transport; Planning In accordance with Section 63 of the Financial Management Act 2006 (WA), I hereby submit for your information and presentation to Parliament, the Annual Report of Main Roads Western Australia for the financial year ended 30 June 2020.
The Annual Report has been prepared in accordance with the provisions of the Financial Management Act and any other relevant written law.
Des Snook Peter Woronzow Acting Managing Director Acting Commissioner of Main Roads of Main Roads 8 September 2020 8 September 2020
Page 5 Main Roads Annual Report 2020 Overview
A summary of the past 12 months is provided in these areas
Our Stories 7
Our Performance 10
Our Finances 12
Our Outcomes 14
Commissioner’s Foreword 17
Managing Director’s Review 18
Page 6 Main Roads Annual Report 2020 Our Stories
Following are some of our stories from the last twelve months that we have featured in this year’s report.
Infrastructure Boost Crucial To Recovery An unprecedented level of investment in road construction projects, together with procurement initiatives designed to create more opportunities for local jobs, businesses and the economy will play a key role in the State’s COVID-19 8 recovery strategy. Transforming Our Freeways Our Transforming Perth’s Freeways Strategy has seen a record number of projects undertaken or completed on our freeways designed to improve their efficiency, safety, and access. This strategy aims on maintaining a 43 productive and reliable freeway for the movement of people and freight as Perth’s population grows.
WA’s Biggest Road Project Wraps Up This year we completed NorthLink WA, the single largest project in our history. NorthLink WA is a non-stop freeway-standard highway providing an efficient alternative freight route, which will take about 80 per cent of trucks 47 away from Great Northern Highway.
Keeping You Moving – No Matter How You Choose To Travel We made a significant investment in building Principal Shared Paths along the freeway and rail corridors and completing gaps in the path network to 53 improve connectivity and accessibility for cyclists and pedestrians.
Protecting The Iconic Western Ringtail Possum The Western Ringtail Possum Regional Survey Project led by Main Roads is set to provide an invaluable resource for environmental regulators, universities, researchers and environmental groups across Australia and the world, by 67 contributing important knowledge about the species and its protection.
Award Winning Kimberley Region Projects We won the Best Practice in Corporate Social Values award at the 2019 IPAA Achievement Awards for our focus and dedication to Aboriginal engagement and participation on our Kimberley regional projects. The award recognises 84 excellence in the demonstration and delivery of programs, policies and approaches in public values in corporate citizenry. Social responsibility and welfare of staff are the two foci of this award.
Every Day By Everyone – Do The Right Thing We are committed to embedding integrity into all aspects of our work by demonstrating professional behaviours that are consistent with our values and guiding principles. This year, we rolled out an awareness campaign for 95 our people with the catchline ‘Every Day By Everyone – Do The Right Thing’.
Page 7 Main Roads Annual Report 2020 Our Stories
Infrastructure Boost Crucial to Recovery
Main Roads, along with our Portfolio colleagues, is This new funding package includes $100 million for a playing a key role in the state’s COVID-19 economic Regional State Road Safety Improvement Program that recovery strategy with an unprecedented level of will widen and seal more than 20 regional routes across investment in road and rail construction projects, the state, as well as installing audio-tactile line markings together with procurement initiatives designed to create on them. This will improve safety, save lives and bolster more opportunities for local jobs, businesses and the the resilience of road networks in our regional areas. economy. As part of efforts to protect the viability of small to mid- The State Government’s current program of major size contractors during the COVID-19 downturn, the State road projects is worth $2.37 billion and will create and Government also approved new measures to streamline support around 13,000 jobs. We have fast-tracked the the awarding of contracts for smaller road construction tendering process for a number of these projects to help projects, to the value of $20 million. A new state-wide stimulate the economy in response to the impact of the Construction Panel Contract includes buying rules; these COVID-19 pandemic. minimise tendering costs and maximise the spread of work for small and medium-sized contractors. These major projects target some of our critical road corridors, including Mitchell Freeway, Roe Highway and Expediting road projects through the new Construction Great Northern Highway. Construction will soon begin Panel assists contractors in planning and programming on Bunbury Outer Ring Road, improving journey times of works, enables time and cost savings, and gives in the south west; taking freight off local roads and local businesses certainty and the ability to retain local improving safety. workers. Projects with a combined value of more than $140 million are being procured through the panel Successful negotiations between the State and contract, ensuring jobs are retained and created, and Commonwealth Government have secured an additional protecting the future contracting capacity of local $223 million for shovel-ready projects. These include Western Australian businesses. Panel arrangements will Bussell Highway widening between Capel and Busselton, be considered for future projects, as they come online. replacement of a bridge on Great Eastern Highway, safety improvements on Toodyay Road and a package of Main Roads will continue to review procurement and road improvements near Exmouth. contracting arrangements to ensure the best possible contribution to the WA Recovery Plan.
Page 8 Main Roads Annual Report 2020 Our Stories
Smart Freeways
We delivered Perth’s first Smart Freeway in 2020, • Emergency stopping bays: provided at regular designed to reduce congestion, improve safety and make intervals, 600 metres on average, for vehicles to use in better use of existing infrastructure. the event of a breakdown or incident. Part of the Transforming Perth’s Freeways strategic • Automatic incident detection systems: installed program, the Smart Freeway – Kwinana Northbound between Canning Highway and the Narrows Bridge, to project is the largest Intelligent Transport Systems (ITS) alert the Road Network Operations Centre to incidents project we’ve undertaken. or breakdowns, supported by CCTV cameras that More than 800 ITS devices were installed on Kwinana allow further visual investigation. Freeway northbound to create the Smart Freeway • Coordinated ramp signals: installed at on-ramps to section. The devices support smart technologies used help the flow of traffic onto the freeway and improve to adjust speed limits to get more traffic through during merging at Farrington Road, South Street, Leach busy periods, open and close traffic lanes in the event of Highway and Cranford Avenue. an incident, and control the flow of traffic on the ramps. • Comprehensive CCTV coverage: linked to our Road A Smart Freeway was the best solution for the Network Operations Centre. constrained section between Canning Highway and Driver information: better facilitated through freeway Narrows Bridge where the railway and Swan River • electronic message signs informing motorists in real- prevented traditional widening. The project gives greater time of traffic conditions ahead. journey reliability, improves travel times, enhances safety and reduces construction costs. To operate these new technologies a training program was created with input from leading experts around The Smart Freeway includes a range of impressive the world. More than 50 staff were trained, undertaking measures. theory tests and practical examinations using a • All-Lane running: creation of an additional lane by transitioning the emergency stopping lane for use sophisticated Smart Freeways emulator. between Canning Highway and the Narrows Bridge. To smoothly transition to operations, the project team • Lane use management system: safely enabling all- undertook a series of desktop and on-site familiarisation lane running by implementing a ‘smart system’ to trials with emergency services, vehicle recovery close and reopen traffic lanes, adjust speed limits and companies, maintenance providers and others. In this provide emergency access during incidents, similar to controlled environment teams experienced the new road the system used in the Northbridge tunnel. configuration and technologies, updating team operating • Variable speed limits: used to improve traffic flow by practices prior to project opening. For more information adjusting the speed limits based on traffic volumes search smart freeways. and conditions.
Page 9 Main Roads Annual Report 2020 Our Performance
We manage and maintain: We regulate and provide services: 18,600 km 34,000+ of roads over 2.5 million kms2 heavy vehicle permits issued
4,500+ WA Heavy Vehicle Accredited Operators 2,000+ Heavy Vehicle Pilot Licence Holders Including 5,160 km of the National Land Transport Routes 1,000+ Incidents managed from RNOC per month We engage with our customers: More than 800 Intelligent Transport System devices installed on the new Smart Freeway 99,900 calls received
1,120 COVID-19 related calls 5,014 new subscribers to our project updates 2,000+ traffic reports provided monthly to media outlets
Improving the customer experience: Community satisfaction with
Cycleways Main Roads Road Safety & Pedestrians 90% 92% 91%
Page 10 Main Roads Annual Report 2020 Overview
23% of our employees in our 10 regional offices
over $ 62M total spend through Aboriginal Businesses across the state
Environment and Sustainability
1,000+ 114,234 34,000+ activities screened for hectares surveyed in search tonnes of crushed recycled potential environment and of current Western Ringtail concrete used in our road heritage impacts Possum population figures construction projects
2 million+ 91,000 plants and 750 kg of seed plants including 1,000 native used to landscape NorthLink trees planted as part of our WA Wildflower Capital Initiative
Page 11 Main Roads Annual Report 2020 Our Finances
Our financial summary shows key elements of our performance, with further detailed information in the Financial Statements and Notes. This year Main Roads received $2.34 billion in funding and invested more than $2.46 billion in managing the state road network.
Funding Sources Expenditure During the year, we spent funds of $2.46 billion delivering services and managing the road network across the state.
Expenditure by Service undin tate Re ei ed o on ealt 2 The following shows the allocation of these funds $2.3B t er aligned against our six outcome-based Services. Further information on each of the services, the projects delivered, our performance and achievements are included in the Operational Performance section.
2018 2019 2020 2018 2019 2020 $ million $ million Road Safety 163 159 175 State 1,575 1,630 1,489 Road Management 136 128 174 Commonwealth 772 623 667 Road Efficiency 330 411 563 Other 145 212 190 Community Access 137 52 36 Total Funding Received 2,490 2,465 2,346 Road Maintenance 491 449 426 State Development 467 619 461 The largest contribution to our income is from the State Total expenditure 1,724 1,818 1,835 Government totalling just over $1.48 billion or 63 per cent of total funds received. At 28 per cent, our second highest contribution comes from the Commonwealth Government valued at more than $667 million. These Road a et 0 funds assist national and regional economic and social Road Mana e ent penditure development by improving the performance of land Road i ien transport infrastructure and include the Heavy Vehicle er i e $ o unit A ess 2 Safety and Productivity and Black Spot Program. Other 1.8B Road Maintenan e 2 income sources include the Royalties for Regions tate e elop ent 2 Program and contributions to roadworks on our infrastructure made by public and private bodies.
Page 12 Main Roads Annual Report 2020 Overview
Expenditure by Type Our Assets As you might expect, capital works represent our largest This year the total value of our assets is $49.68 billion expenditure. This is followed by supplies and services which is an increase of $1.4 billion when compared associated with asset management, network operations against last year. The major component of our assets and of course maintenance of our road network. In is road infrastructure assets, making up 92% of what addition, due to the size of our asset base, we have a we own representing $45.63 billion. Following is a significant amount of depreciation. The next biggest breakdown of the main categories of assets we managed area of expenditure is associated with grants and on behalf of the community over the last three years. subsidies primarily to local government assisting with the maintenance and improvement of the local road network.
Roads and rin ipal plo ee ene its and ared at s 2 superannuation and under roads upplies and ser i es otal Assets rid es epre iation e pense and $ penditure a ortisation 49.6B t er in rastru ture pe rants and su sidies ropert and plant $2.4B t er e penses A ounts re ei a le apital e penditure 0 t er assets
2018 2019 2020 $ billion 2018 2019 2020 Roads and Principal 14.3 14.5 15.9 $ million Shared Paths Employee benefits and 72.0 64.5 66.0 Land under roads 23.6 23.2 22.9 superannuation Bridges 3.9 4.1 4.3 Supplies and services 519.0 431.3 446.9 Other infrastructure 2.0 2.5 2.5 Depreciation expense and 349.0 378.1 396.1 amortisation Property and plant 0.4 0.4 0.4 Grants and subsidies 271.1 332.6 232.2 Amounts receivable 2.5 2.8 3.1 Other expenses 46.1 93.0 101.5 Other assets 0.7 0.7 0.5 Capital expenditure 1,065.2 1,271.2 1,221.6 Total 47.4 48.2 49.6 Total expenditure 2,322.4 2,570.7 2,464.3
Page 13 Main Roads Annual Report 2020 Our Outcomes
Timely, accurate and meaningful performance information provides Government and the communities we serve insights and judgements on the effectiveness and efficiency of how well we are doing in delivery of our services.
Done well, good performance information assists in improving accountability and transparency and aids decision- making. We recognise that to manage our business effectively we have to access information and report against different dimensions of value using interconnected information across multiple key resources. This integration of reporting strengthens governance, ensures we focus on the issues that are material to our business and customers and helps to identify and mitigate risks earlier.
The following scorecard provides a snapshot of how well we are performing against our key outcomes. More information and other measures are included throughout the report.
Movement Customers Safety Sustainability
Improve mobility of Provide a transport Provide improved safety Develop a sustainable people and the efficiency network centred on what outcomes for all users of transport network that of freight our customers need and the transport network meets social, economic value and environmental needs
GOVERNMENT GOAL Future Jobs and Skills Grow and diversify the economy, create jobs and support skills development
KEY OUTCOMES RESULTS TARGET ACTUAL STATUS SOUGHT
State Development Our target for the average return on which road and bridge 4.0 4.3
Facilitation construction expenditure will deliver future economic benefits of economic to the community was exceeded and continues to improve and regional We exceeded our contracts completed on time target and 90 100 development significantly improved on previous years
Contracts completed on budget exceeded our target and was 90 100
higher than last year
Our People Headcount N/A 1,140
To attract, develop We exceeded our target in respect to women in leadership 20 26 and sustain organisational positions at Level 6 and above, however it was a slight decrease capability through since last year our people There was a high level of completion of Career Conversations 100 96
coming in just under our target but remains consistent with previous years
Key Resources
Achieved More work to do
Page 14 Main Roads Annual Report 2020 Overview
GOVERNMENT GOAL Strong Communities Safe communities and supported families
KEY OUTCOMES RESULTS TARGET ACTUAL STATUS SOUGHT
Road Safety Community satisfaction with road safety is performing well 90 92
Provision of a safe exceeding our target and consistent with last year’s result road environment Contracts completed on time came in below target but has 90 87
increased upon last year’s result
Contracts completed on budget exceeded our target showing 90 100
continued strong performance
Black Spot location indicator exceeded our target and is 6.81 7.33
consistent with previous results
Community Access Community satisfaction with cycleways and pedestrian 90 91
Improved facilities was above our target and is consistent with last year’s community access result and roadside Percentage of the year that 100 per cent of the state Road 95 89 amenity Network was available came in under our target with a decrease from last year
Contracts completed on budget exceeded our target showing 90 100
continued strong performance
The contracts completed on time target was not achieved, 90 0
due to various factors including inclement weather and design changes
Enhancing Safety, There were no Fatalities last year 0 0
Health and Wellbeing Our Lost-time injury (LTI) and/or disease incidence rate target 0.17 0.28
Consistently was not achieved leading safe Our Lost-time injury and severity rate target was not achieved 0 33.3 outcomes
We did not achieve our target of helping 100 per cent of our 100 66
injured workers return to work within 13 weeks
We met our target of helping injured workers return to work 100 100
within 26 weeks
Improving We achieved our target for Community satisfaction 90 90
Customer demonstrating a consistent level with previous outcomes Experience The aim to continue to increase the number of customer 5 % 14% Providing a subscriptions to our project updates was achieved Increase increase transport network centred on what The target for resolving enquires at first point of contact with 80 90
our customers our customer information centre was achieved need and value
Key Resources
Achieved More work to do
Page 15 Main Roads Annual Report 2020 Overview
GOVERNMENT GOAL Better Places A quality environment with liveable and affordable communities and vibrant regions
KEY OUTCOMES RESULTS TARGET ACTUAL STATUS SOUGHT
Road Maintenance Community satisfaction with road maintenance came in within 90 86
A well-maintained our target and was a slight decrease from last year. road network Our preventative and proactive maintenance undertaken on 85 85
the network indicator target was met and is consistent with previous year’s results
Average $ cost of network maintenance per lane-kilometre 7,950 7,757
of road network target was achieved and was lower than estimated
Road Efficiency Community satisfaction with Main Roads target was achieved 90 90
and Road however was a small decrease on last year’s result Management Road network permitted for B-double — 27.5 m % 97 98 Reliable and use by heavy vehicles efficient movement Double Road Train — 27.5 m % 97 97 of people and goods Double Road Train — 36.5 m % 80 81
Triple Road Train — 53.5 m % 45 45
% Network configuration Roads 90 93
Bridges Strength 94 94
Width 96 96
Contracts completed on time was below our target and 90 77
considerably lower than previous results
Contracts completed on budget exceeded our target showing 90 100
continued strong performance
Average $ cost of network management per million vehicle 5,983 6,427
kilometres travelled came in higher than our target
Managing the Percentage of state-wide clearing permit compliance audits 100 100
Environment completed CPS 818 continues to meet our target Protecting and Scope 1 and 2 Emissions (t CO ) are lower than expected and 29,302 26,257 enhancing 2 continue to come in under target the natural environmental and Community satisfaction with our sustainability practices was 90 89
social values in all slightly below target with a decrease from last year our activities Targets of community satisfaction with our performance 90 90
managing the environmental impacts in our activities was achieved and remains at a consistent level with previous years
Key Resources
Achieved More work to do
Page 16 Main Roads Annual Report 2020 Commissioner’s Foreword
It is my pleasure to present Main Roads Western Australia’s Annual Report for 2019-20. The year has been one quite unlike any other.
The COVID-19 To achieve this, the Office of Major Transport pandemic presented Infrastructure Delivery (OMTID) was established as a the world with a new Portfolio office in May 2020. OMTID is responsible unique challenge for delivering infrastructure projects valued at more than in cooperation, $100 million, and comprises teams from both PTA and adaptability and Main Roads. This will enable a faster, more streamlined resilience. The rollout of major infrastructure projects, including situation evolved METRONET, to inject stimulus and create jobs. rapidly; in February, our Transport has been, and continues to be, a major focus leaders came together of the State Government, with more than $8 billion of at the 2020 Transport Portfolio Leadership Forum funding allocated to transport projects over the next identifying opportunities to improve transport outcomes four years. Furthermore, 24 road and maritime projects for the state. In early March, the Portfolio supported worth $140 million are being expedited to support the Perth Festival in staging the successful Highway to Hell COVID-19 economic recovery through a new State- AC/DC tribute concert, attended by more than 150,000 wide Construction Panel Contract. These projects people. Only weeks later, Western Australia closed its are predicted to support more than 1,000 local jobs. borders to international and interstate visitors, people Additionally, Main Roads is fast-tracking the tendering were asked to avoid leaving their homes, and entire process for 11 major road projects worth $2.37 billion, industries were forced to close. estimated to support a further 13,000 jobs. Projects such as the Bunbury Outer Ring Road, Fremantle Traffic Yet, in this time of adversity, we banded together Bridge, Tonkin Highway Gap project and Mitchell Freeway and adhered to strict hygiene and social distancing extension will vastly improve connectivity and travel regulations. This enabled the state to navigate through times. There has truly never been a better opportunity for the pandemic and relax our restrictions much sooner the Portfolio to influence the future of our State and play than many other places. I have felt a sense of pride and a major role in our economic and social prosperity. gratitude to be a Western Australian during this time. I would like to acknowledge Richard Sellers for his I am also proud of our dedicated employees, who leadership as the Director General Transport until his responded quickly and effectively by implementing secondment to lead the Department of Jobs, Tourism, additional health and safety protocols to protect Science and Innovation for 12 months in March this year. both frontline workers and customers. We rolled out I am proud of the achievements of the Portfolio. alternative methods of delivering important services Connected and efficient transport networks and supply and in some instances, temporarily closed to ensure the chains are critically important and I am honoured to safety of our customers and employees. be leading the Transport Portfolio at this time. I thank For Main Roads, work continued on our projects all employees for their hard work and commitment in throughout the state with several major milestones being delivering the best outcomes for our customers and achieved. These included the opening of the Murdoch the State. Drive Connection and completion of the Armadale Road For more examples of collaboration in action, you may be Upgrade, NorthLink WA and the delivery of the Great interested in reading our Connecting People and Places Northern Highway – Ord River North project. 2019-20 publication.
With restrictions now easing, WA is focused on Given the way we have responded to the challenges of economic recovery. The Transport Portfolio partners will such an unusual year, I have confidence looking forward play a leading role in revitalising the State’s economy and believe that it will be a positive and exciting year for through the delivery of infrastructure projects. the Transport Portfolio and Western Australia. Peter Woronzow Acting Commissioner of Main Roads
Page 17 Main Roads Annual Report 2020 Managing Director’s Review
Transport plays an important role in the wellbeing of Western Australians and is a critical part of supporting our state and our people to achieve their full potential. It connects communities and businesses, helps the economy grow, keeps us safe, and creates liveable cities and thriving regions.
Our constant Road safety continues to be a serious concern and we challenge is to ensure will begin to deliver the largest road safety improvement we plan for the long program ever seen in this state. In its first year, the term and yet adapt program will see around 1,400 kilometres of roads to meet changing treated as part of a package funded jointly by the State circumstances and and Commonwealth Governments. The program is the needs of our valued, for the first year alone, at $100 million. customers. This makes investment in the road network We released our Aboriginal Engagement and and efficient movement of freight crucial in delivering Participation Policy in early 2020. This outlines our services that both benefit the community and respond to commitment to involve Aboriginal peoples in the current and future levels of demand. works we do and to embrace their unique cultures and This year was no exception. Our state changed when, traditions. This financial year Aboriginal peoples and already feeling the impacts of bushfires and tropical businesses have helped us develop and deliver our works cyclones, the COVID-19 crisis made its presence felt and with over $62 million spent with Aboriginal businesses a State of Emergency was declared in response to the and over 466,000 hours worked by Aboriginal peoples. pandemic.
Impacts from the COVID-19 crisis represent one of the Our Business Activities biggest challenges to the global and domestic economy Our business and support services continue to focus on that any of us have ever experienced. Main Roads has encouraging sustainable practices, improving customer had a unique role to play in supporting the Western experience and developing our people and their safety, Australian economy and its people through this period health and wellbeing. and into the future recovery phase. We are committed to protecting and enhancing the Whilst none of us predicted or expected that we would be natural environmental and social values in all our faced with such unusual circumstances, what this report activities, and a key area of focus for us is sustainability. demonstrates is that we managed to continue delivering It was pleasing to see that 90 per cent of the community our projects and services in line with the directions we are satisfied with our handling of environmental have set under our Keeping WA Moving strategy. management and 89 per cent with our approaches to sustainability. During the year, we exceeded our target of Our Operational Performance doubling the usage of crumb rubber to 1,300 tonnes per This year saw an investment of $1.8 billion through annum by 2021, with almost 1,500 tonnes used this year our six service areas as we continued to deliver safe, in asphalt and spray sealing works. reliable and sustainable services to the community. As part of our work in planning for the Bunbury Outer We completed one of our biggest projects to date – Ring Road, the outcomes of an extensive regional survey NorthLink WA. This is a non-stop, freeway-standard on the Western Ringtail Possum provides an invaluable highway between Morley and Muchea providing an resource for environmental regulators, universities, efficient alternative freight route; NorthLink WA also researchers and environmental groups across Australia takes about 80 per cent of trucks away from Great and the world. Our efforts have contributed to new Northern Highway through the Swan Valley. The project supported around 7,000 jobs throughout construction. data and work protecting the future of this endangered Peter has highlighted a number of other significant marsupial. projects from across the state and throughout the Operational Performance section of the report.
Page 18 Main Roads Annual Report 2020 Overview
We believe in providing a transport network centred While firmly focused on delivery, we also have an eye on on what our customers need and value. This year, we emerging trends, future opportunities, changing needs focused on improving our customers’ digital experience of our customers and transformative technologies. We as we delivered a new website providing better online pride ourselves on seeking ways to overcome challenges tools and services. This is an important improvement for and identify new opportunities by being agile and the nearly 6.1 million visits to our website each year. innovative.
I am proud that we have created a Regional Engineering This year has provided unprecedented and unique Associate Traineeship Program to provide long-term challenges for us all. I especially would like to technical resourcing, growth, flexibility and stability acknowledge the leadership that Corporate Executive in our regions. We are a regionally based organisation has given to Main Roads during this time and the operating and managing a state-wide road network so personal support they have provided to me as we have it is important for us to recruit people who live in the worked through the COVID-19 issues. regions, to ensure we build a sustainable workforce I would also like to acknowledge the work and effort as well as improving outcomes and opportunities for made by our people and contractors across the state. regional communities. The widespread cooperation and support I have seen We are nothing without our people and it is extremely across the public and private sectors, the community, important to me to provide a culture and environment our industry partners and from each other is something where everyone feels safe at work and returns home we should all be very proud of. safely. We continue to help our people build their I appreciate the opportunity to have been asked to lead capacity and awareness in the Mental Wellness a team dedicated to Keeping WA Moving and I look space. Our focus is to create a culture where risks are forward to the next year and the exciting opportunities addressed and the provision of mental health support is ahead. readily available. Des Snook Future View Acting Managing Director of Main Roads The next 12 months will be another big year for all of us as we will play a key role in our state’s strategy for recovery from the impacts of COVID-19. There will be an unprecedented level of investment in road construction designed to create more opportunities for local jobs, businesses and the economy. We will continue to deliver our works program aimed at improving reliability, efficiency and safety whilst contributing towards creating more jobs and business investment opportunities across the state.
This includes progressing road infrastructure such as construction of the Fremantle High Street upgrade, Thomas Road safety improvements between Kwinana Freeway and South Western Highway and completion of the Reid Highway Dual Carriageway.
Investment in our roads continues across regional WA through works including the Duncan and Gordon Downs Roads Project, upgrades on the South Coast Highway, progress on plans for the next stage of the Coolgardie- Esperance Highway upgrade and ongoing construction of the Bunbury Outer Ring Road and the Albany Ring Road.
Page 19 Main Roads Annual Report 2020 About Us
An outline of who we are, how we create value and how we approach sustainability along with an overview of the people who lead us, is given in these sections:
Our Minister, Legislation, Role and Operations 21
How We Create Value 22
Our Sustainable Approach and Defining Materiality 25
Linking Strategy, Futures, Innovation and Research 28
Our Structure 30
Our Leaders 32
Page 20 Main Roads Annual Report 2020 Our Minister, Legislation, Role and Operations
Responsible Minister Honourable Rita Saffioti MLA Minister for Transport; Planning
Enabling Legislation The Main Roads Act 1930, as amended, establishes the Commissioner of Main Roads as a corporate body and sets out the powers and duties of the office.
Our Role Our role is to plan, build, maintain and operate Western Australia’s State Road Network valued at more than $49 billion. We work closely with our portfolio partners, the Department of Transport and the Public Transport Authority as well as local government to support the needs of all road users across the state by providing an integrated world-class road transport network.
Extent of Operations We are one of the most geographically dispersed road agencies in the world, responsible for more than 18,600 kilometres of road spread over 2.5 million square kilometres.
Last year we engaged directly with more than 4,900 suppliers and made in the order of $1.753 billion in payments. Of our suppliers, 200 were state or local government agencies and 14 were research bodies or universities. The remainder are classified as contractors, consultants or suppliers and are predominately from the Western Australian economy. Our indirect supply chain is again more extensive with our construction projects engaging with multiple sub-contractors and suppliers.
Main Roads operates from eight regional locations throughout the state.
Population Area Covered State Roads Region (000) (000 km2 ) (km)
Goldfields-Esperance 54 941 2,202 Great Southern 61 49 1,609 Kimberley 36 419 2,243 Metropolitan 1,983 5 943 Mid West – Gascoyne Region 62 421 3,625 Pilbara 62 506 2,748 South West 287 29 1,764 Wheatbelt 76 157 3,491 Total 2,621 2,527 18,625
Page 21 Main Roads Annual Report 2020 How We Create Value
Customers Movement Sustainability Safety Provide a transport network Improve mobility of Develop a sustainable Provide improved safety centred on what our people and the efficiency transport network that outcomes for all users of customers need and value of freight meets social, economic the transport network and environmental needs
Key resources What we deliver What we create
Our People pro ed sa et at 2 la spot Road Safety 0 e plo ees o i per ent are e ale and 92% lo ations ro ision o a sa e road en iron ent o unit 2 in rease in o unit satis a tion 2 per ent ased in re ional areas satis a tion it road sa et
Know-how What we do o all tra el on t e net or eetin Road Efficiency de elop ent e plo ees ro e istin pro ra s and $563M on i uration standards Relia le and e i ient o e ent o people and oods in ested M on e ternal inno ation and resear in ser i es 2 i pro e ent in in ound ornin deli ered e i ien ore ipsu