Patient information Hospital State Rehabilitation Service Contents Welcome 3 Emergency Your rehabilitation journey 4 procedures 23 Entertainment 24 The rehabilitation team 6 Facilities 26 Where does rehabilitation Falls prevention 26 occur? 9 Feedback, compliments Items to bring 10 and complaints 26 Items not permitted 10 General enquiries 27 Transport and parking 12 Health record 27 Infection prevention Alcohol and illicit drugs 14 and control 28 Laundry 14 Interpreting services 29 Mobile phones 14 Leaving the ward 29 Smoking 14 Lost property 29 Map 18 - 19 Patient or family meetings 15 Meals 30 Mobile devices 30 Goal setting 15 Opening hours 30 Timetable 16 Pastoral care service 30 Visitors 16 Patient enquiries 31 Leave 17 Pressure injury prevention 31 SRS Carers Health professionals and Users Property 31 Motivated to Success 20 Security 31 A-Z during your stay 22 Special requirements 32 Cameras 22 Surveys 32 CARE check 22 Teaching 32 Carers 22 Telephones 33 Donations 23 Vending machines 33 Volunteers 33 Welcome

Welcome to the Fiona Stanley Hospital (FSH) State Rehabilitation Service (SRS). You are now entering the next phase of your journey: Rehabilitation. Rehabilitation is an active process by which you are helped to acquire knowledge and skills to maximise physical, psychological, emotional, social and vocational potential. This process aims to maintain your dignity, self-respect and a quality of life that is as satisfying as possible. The goals of rehabilitation are to optimise function, promote independence, and preserve self-esteem. Complete recovery is not always possible. The focus of your goals is to help compensate for your alteration to function and aid in adjusting and accepting these changes. This then enables you to gain an optimal level of function for the future. Your rehabilitation journey The rehabilitation process plan will need to be made in requires the full cooperation discussion with you and your and active participation of support people. you, the rehabilitation team, In some cases it may be and your support people determined that you are no (family, friends or carer). A key longer required to be an worker will be allocated by inpatient in a rehabilitation the team caring for you and hospital. If this occurs your care they will introduce themselves will be changed to maintenance within the first few days. They after discussion with you and are available to help you your support people. This care understand and navigate your change will incur a cost per way through the rehabilitation day and the Health Corporate process and explain to you and Network (HCN) will send an your support people some of invoice if this occurs. the things that may happen during your stay. The focus of rehabilitation is for you to undertake tasks that Rehabilitation is a time- are usual for you. For instance, limited, goal-orientated it is usual to wear day clothes process and your goals are and not pyjamas during the negotiated between you, day. Hence, we request that your support people and you are dressed in your usual your team. A review of your clothing each day. Part of the progress towards your goals process is to improve your is undertaken on a regular stamina and ensure you will basis. If progress towards your be capable of undertaking the goals is not occurring in the activities you need to do when time frame given, an alternate you leave hospital.

4 When you are discharged it If you have any concerns may be necessary for one during your stay please of your support people to see your key worker or the be available at home during coordinator of the shift so the first few weeks or longer. that they may assist you. This may be the best time for your support people to take any leave from work and this can be discussed early in the admission with the key worker.

SRS Patient Information 5 The rehabilitation team When you are admitted to FSH you will be placed under the care of a rehabilitation specialist and an interdisciplinary team who will provide you with a rehabilitation plan. Your team consists of a variety of health professionals who work together with you and your support people to achieve your goals. As we are a teaching hospital, some of these health professionals will rotate to different areas and this may require a change to your team. Your support people may also be part of your team and their role is to assist in the process by making your friends aware of your therapy times so that they visit outside of these times and leave you to attend all of your therapy sessions. Your support people may also be asked to attend meetings, complete paperwork or assist in your care. If you and your support people indicate an interest in being involved in your rehabilitation it is important that their commitments are monitored and that time is assigned so that your goals are not delayed.

6 Your interdisciplinary team and providing education to may include: you and your support people.

Consultant or FSH supports a team nursing model where a group of Rehabilitation Medicine nurses are assigned to care for Specialist a group of patients. This allows Who will assume the overall for a sharing of tasks and the responsibility for management pooling of skills to give the of your recovery and best care possible. rehabilitation process. Nurses will check on you at Registrar and Intern or least hourly during the day and every two hours overnight. Resident Doctor Will manage your day-to-day Physiotherapist medical care whilst you are an Will help you reach your inpatient. maximum physical potential by guiding you through a Ward nurses rehabilitation plan specific to Will provide 24 hour care your needs. through ongoing assessment of your condition and general Occupational Therapist health including: Will develop your skills and • support for normal bodily help you return to doing functions activities such as: • provision of medications • self- care • assistance for self-care • domestic tasks activities • leisure activities • encouraging independence • employment

SRS Patient Information 7 • parenting/family activities discharge to a safe and • driving appropriate setting. They can discuss discharge home • accessing community services. with community services/ agencies or to alternative They will also provide a range accommodation. of equipment for your treatment and complete a home Clinical Psychologist assessment to enable access Will help you and your support to a safe home environment. people understand and adjust Speech Pathologist to your physical illness by assisting with grief, stress, Will help you with worry and mood. any swallowing and communication or language Clinical Neuropsychologist problems you may have. Will provide assessments and Dietitian treatment recommendations if you are experiencing difficulties Will assess and monitor your with aspects of behaviour and nutritional status to aid your thinking abilities. recovery and rehabilitation. They can provide advice on Pharmacist your nutritional requirements Will check your medications and educate you on the most and provide you with appropriate diet for your health pharmacy advice on and wellbeing on discharge. discharge.

Social Worker Prosthetist or Orthotist Will work with you and your If required, they will assist with support people to plan your braces and assistive devices.

8 Key worker Where does This person is your single point Rehabilitation of contact with your team. occur? They will introduce themselves to you and identify themselves Rehabilitation occurs in a as your key worker. They variety of settings using a wide will assist you in orientating variety of people including: yourself to the unit and in • in therapy areas with a becoming familiar with the specialist therapist dealing rehabilitation process. If you with a specific task or goal have any questions regarding • a ward lounge with a group the rehabilitation process or as an individual. For please ask your key worker. example, undertaking an Wherever possible, they will activity or socialising attend your meetings including • goal setting and be available to in your room and bathroom - to undertake daily tasks of explain these to you if needed. showering, dressing, eating They will assist you to inform and mobilising. This may the team of what your goals be under the direction of and expectations are the therapist, nurse or with if required. support people Other specialists and • in the kitchen or dining services can be provided room - to undertake tasks when necessary to address such as cooking, making your particular needs. simple meals, eating and drinking. This may be under the direction of the therapist, nurse or with support people • at home or in the community.

SRS Patient Information 9 Alternatively, any time you Please remember that practice skills you have your belongings are your gained is an opportunity for responsibility and the hospital rehabilitation. The more you will not be responsible for loss, practice, the easier it gets. theft or breakage of any items.

Items to bring: Items not permitted: • toiletries (i.e. shampoo, • potted plants or flowers toothbrush, toothpaste, as the soil poses a risk of shaving needs, tissues and infection deodorant) • large appliances and • glasses, hearing aids and extension cords dentures • food – if you wish to bring • two to three days supply of in food it should be freshly comfortable and weather cooked and ready to eat. appropriate clothing that is There are no reheating suitable for exercising. For facilities or refrigerated example, tracksuits and shorts storage available. • please mark clothes with Please note that all valuables your name should remain at home to • shoes, socks or other ensure they are not lost. suitable footwear (not thongs or scuffs). Footwear need to be well fitted, comfortable and safe • photos and personal items. These can be attached to the coloured magnetic boards located at your bedside.

10 SRS Patient Information 11 Transport and ACROD parking bays can be found in every car park parking and are located closest to Public transport the pedestrian access ways. Please follow the disabled The hospital is a 10 minute access signs to the hospital. walk from Murdoch Train Station, and buses regularly Car park 5 provides direct run between the station and access to the rehabilitation the hospital. You should visit building via a footbridge on the Transperth website level 2. www.transperth.wa.gov.au An oversize vehicle set down is or call 13 62 13 for individual located off Fiona Wood Road public transport options. and parking for oversized vehicles is located in car park Taxi ranks 8 (accessed via an intercom Taxi ranks can be found on system at the entrance). Barry Marshall Parade and Robin Warren Drive. Patients arriving by taxi are free to use any of the patient set down areas across the site.

Paid parking Visitors and patients can park in visitor car parks for an unlimited amount of time. Car parks are located at both the eastern and western ends of the hospital.

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VISITOR Education Road ood CAR PARK 1 Emergency department (lower ground) Mental Health *Perkins

Robin Warren Drive

Hospital main entrance STAFF Police STAFF VISITOR CAR PARK 6

Station CARSTAFF PARK W CAR PARK 2 CAR PARK 8 Fiona (link bridge from level 2 to hospital) Lake Park

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Jennalup Street Jennalup Street Challenger Institute of Technology

MAP KEY Bus stop Pedestrian public transport access

Café and dining Sculpture - ‘Fold’ Emergency department entry Sculpture - ‘Sound of an Orchid Flower Opening’ Entry Sculpture - ‘Wardan-Noorn’ Information/reception desk Taxi rank

Motorbike parking Train station Patient set down Visitor parking *Perkins denotes Harry Perkins Institute of Medical Research Alcohol and illicit Laundry drugs Laundry facilities are available Alcohol or illicit drugs are not for you at FSH to encourage permitted anywhere at FSH. If you to be as independent as you are found to be under the possible. Please ask the staff influence of these substances where the washing machines a goal setting meeting will are located. be organised to discuss your commitment to rehabilitation Mobile phones and whether this is the appropriate place for you. Any Please ensure that mobile visitors found to be drinking or phones are on silent in your taking illicit drugs will be asked room when you are undergoing to leave by hospital security. therapy. If you have issues with substance abuse and would Smoking like assistance to cease this Smoking is not permitted activity please inform the anywhere on the hospital staff so that we can arrange grounds. If you require access to support services or assistance to cease smoking alternatively contact details are please discuss with medical below. staff as there are products Drug and Alcohol Services available to help you. East (08) 9219 1919 Fremantle (08) 9430 5966 Warwick (08) 9246 6767

14 Patient or family of questions you may have prior to the meeting so that meetings you don’t forget Depending on your length • possible timing of discharge of stay you may have one or and what you or your more family (or support people) support people need to meetings. do to enable this to occur. For example, your support The format is normally as people may be asked what follows: kind of assistance they are able to provide to you when • introductions – including you are discharged everyone’s name and role so • you know who is responsible action points for you and for each aspect of therapy your support team. You and the team is aware of the will be asked by your key support people’s relationships worker to sign these at the end of the meeting. • a summary of medical issues by medical staff. If this is your first meeting clarification Goal Setting of the information you have already received will be Goals are an integral part of sought. This is the time to the rehabilitation process. Your ask questions about your team will discuss the goals medical issues you need to achieve to be • update/discussion – each discharged. Your goals will be member of your team will printed out for you and you go through what they have or your support people will be been working on with you asked to sign them. The goals and what the goals for will be reviewed regularly with your discharge are. We your team. suggest that you start a list

SRS Patient Information 15 Your predicted discharge Timetable date will be also set. A review will be undertaken half way A weekly timetable will be towards this date to make provided at your bedside sure you are on track to and it will contain the times achieving your goals within for your individual or group the expected timeframe. If you therapy sessions, your shower are approaching completion (if you need assistance), of your goals earlier than nursing care and treatments. anticipated the predicted Your input into this is also discharge date will be important so please inform adjusted accordingly. the staff if you have any preferences that we may be If your achievement of goals is able to accommodate. Please not going as well as expected note that these times may then they will need to be need adjusting at short notice. reassessed, including a review of the reason for delay. This The timetable may include any can be a result of: meetings or appointments that you need to attend. • illness preventing full Please make sure your participation support people are aware of • unrealistic goal setting these so that they can plan • an unwillingness to their visit. participate. As a result it may be necessary Visitors to consider an alternate discharge plan. You are welcome to have visitors during visiting times on your unit but please let your visitors know that you

16 may be required to attend Leave a therapy session or a procedure during this time. Going home for leave is an important part of your A general principle of rehabilitation. It enables you rehabilitation is that therapy is to practice your achievements not the place for visitors as it in your home and identify any can be challenging and at times issues you may have so that embarrassing for some of these we can readjust your goals and activities to be undertaken in therapies accordingly. It also front of others. If support people allows you to spend quality time require training or teaching they with your family and friends. will be invited to participate in therapy sessions. Feedback following leave is also vitally important so please let We ask that all visitors wash the staff know how your time at their hands before and after home was and complete any visiting. They should also use paperwork required. the alcohol handrub throughout their visit. Leave is usually planned so that it does not interfere with your The doors to the rehabilitation therapy. The best times are from building are on a time lock 5pm Friday to Sunday evening. and will shut promptly at 8pm. Visitors should leave the building Please check with the staff if prior to this time. If essential you are eligible for leave and or previously arranged with the length of time appropriate ward staff, visitors can call the for you. This will often depend Helpdesk on (08) 6152 2222 to on the treatment you need, have it opened. education required prior to leave or access to your home.

SRS Patient Information 17 Education and Pathology

Cancer centre Outdoor seating and Hospital dining area Newsagent main entrance Outpatient Pastoral pharmacy care Main concourse PathWest specimen Outpatient clinics collection

Advanced heart Advanced lung failure and cardiac disease and lung Outpatient clinics transplantation unit transplant unit

Facilities

The majority of public facilities ATM Sculpture available to you and your visitors Café and Taxi phone can be found on the ground dining level as detailed in this map. Café kiosk Toilets

The list of services on this Customer Vending page indicates where to find liaison service machine Lift - cancer services on the other levels. Entry You can access the wards centre only via the two sets of lifts found Florist Lift - hyperbaric off the main concourse. The Information Lifts - eastern/ lifts are coloured blue (for the kiosk desert side western or ocean side) and Information/ Lifts - western/ orange (for the eastern or reception desk ocean side desert side). Public This area is not telephone for public access Allied health Patient equipment Transit lounge Outdoor Café and centre seating and dining dining area Dialysis Rehabilitation and mental Aboriginal liaison health Main concourse

Outpatient clinics Home Day medical services procedures

Walkway Outpatient clinics to lift to emergency department

A-Z Services

Sculpture Level Level Level Aboriginal liaison G Coronary care unit 1 Newsagent G Taxi phone Advanced heart failure and Customer liaison service G Operating theatres 1 cardiac transplantation unit G Day medical procedures G Outpatient clinics G Toilets Advanced lung disease and lung transplant unit G Day surgery unit 1 Pastoral care G Vending machine Allied health G Dialysis G PathWest specimen collection G Lift - cancer Angiography suite 1 Emergency department LG Patient equipment centre G centre only Birthing suite 3 Endoscopy suite 1 Pharmacy (outpatient) G Lift - hyperbaric Breast assessment clinic 1 Haemophilia and Radiation oncology LG haemostasis centre 1 Burns outpatients 4 Renal dialysis inpatients 5 Lifts - eastern/ Home services G desert side Café and dining G Sleep centre 5 Hyperbaric unit LG Lifts - western/ Cancer centre G Transit lounge G ocean side Intensive care unit 1 Cardiology outpatients 1 This area is not Medical imaging LG for public access Contemplation and prayer rooms 1 Neurophysiology outpatients 6 SRS Carers, Health professionals and Users Motivated to Success The State Rehabilitation Services Carers, Health professionals and Users Motivated to Success (CHUMS) is a monthly group that focuses on the education and support of rehabilitation. The group tries to identify any issues that arise and come to an agreement to rectify them where possible. Their aim is to encourage everyone involved in the rehabilitation process to work together in a collaborative way to achieve the best outcomes for you and your support people. This group will be driven by need rather than a set agenda or routine. This group is a valuable avenue for the staff at SRS to assist your support people with your needs.

20 SRS Patient Information 21 A-Z during your stay

C tool and you are comfortable • you can reach all that you Cameras require (call bell, water and Patient Entertainment The use of cameras is strictly System) prohibited in some areas, you and your visitors must comply • you are aware of your with the signs displayed. plan for care and for your discharge. When using cameras in other If you are not in your room areas of the hospital please be when a CARE check is respectful of others. Your staff conducted the staff will leave and fellow patients have a right a note informing you of this, to refuse to be photographed.. and when the next check will CARE check be conducted. Clinical staff will check on you We will be monitoring the results regularly to ensure you receive to demonstrate the benefit of the best care possible during the CARE checks and these your stay. The CARE checks will be displayed on the ‘Quality aim to ensure: Boards’ – notice boards dedicated to information about • you are comfortable and not quality of care. at risk of pressure injury • your personal needs have Carers been met, including your bathroom needs Carers provide unpaid care and support to a family • your pain level is assessed member or friend who is frail using a pain assessment

22 and elderly, has dementia, a of carers must be given due mental or chronic illness, a attention and consideration. disability, complex needs, or For more information on the receives palliative care. services available through At FSH, we recognise that Carers WA call 1300 227 377 carers are a key partner in the or visit www.carerswa.asn.au delivery of care. We support the four principles of the WA Carers Charter. D The Western Australian Donations Carers Charter If you would like to support • Carers must be treated with research at FSH you can make respect and dignity. a donation to the Warren • The role of carers must be Jones Institute for Community recognised by including Health and Medical Research carers in the assessment, by contacting donations@ planning, delivery and review warrenjonesinstitute.com.au of services that impact on them and the role of carers. • The views and needs of E carers must be taken into account along with the Emergency procedures views, needs and best We have procedures in interests of people receiving place to handle emergency care when decisions are situations within the hospital. made that impact on carers Staff are trained to follow these and the role of carers. procedures. In the unlikely • Complaints made by carers event of an emergency, we in relation to services that ask that you follow these few impact on them and the role simple steps:

SRS Patient Information 23 • Remain calm and stay in card, which will stay the same your room unless instructed wherever you use it. otherwise To access the device: • Follow any instructions from staff 1. Ensure your PES card is in • If required, staff will direct the back of the handset. and accompany you to a 2. Press the power button. safe location • In the event of a fire, do not 3. Enter your PIN code. use the lifts. 4. The home screen will appear and you can Entertainment access the services The Patient Entertainment from there. System (PES) is a bed-side For further information, device that you can use to including fees, charges and access meal ordering, the radio, terms and conditions of use, television, the internet, telephone press the onscreen help button. and Skype services and games. Staff and volunteers will also To operate the PES you will be available to help you use need a PES card and PIN your PES. code. These will be assigned to you by the ward clerk on It is important to note that admission. You or your visitors the clinical use of the PES can add money to the card will take priority and clinicians on the PES kiosks available may request to interrupt throughout the hospital or your session to ensure the directly through your PES. provision of your care. Your session will resume when the A unique phone number will be clinician has finished. assigned directly to your PES

24 SRS Patient Information 25 F They can provide support and information about patient Facilities rights and responsibilities and liaise with FSH staff where Facilities available to you and appropriate. your visitors can be found on the ground floor and include: We welcome all feedback, compliments and complaints • cafés and all are taken seriously. You • dining can give feedback over the • florist phone, in writing, in an email, • vending machines via the hospital’s website or in • newsagent person. In the first instance you can talk with the staff involved • ATMs or to a senior staff member. • public phones A fact sheet about the Falls prevention complaint process and a feedback form are available Staff will assess your risk of from Customer Liaison and falls on admission and again staff can print a copy from if your condition changes or most locations in the hospital. if you move wards. Staff will discuss your personal risks for Customer Liaison Service falling to reduce your risk in Opening hours: Monday to hospital. Friday, 8.30am to 5pm Feedback, compliments Phone: (08) 6152 4013 Fax: (08) 6152 9779 and complaints fshcustomerliaisonservice@ The Customer Liaison Service health.wa.gov.au is available to listen, help and assist you to provide feedback.

26 Located in the main hospital Office of the Chief Psychiatrist building, ground floor, it is near (for mental health patients): the information/reception desk, (08) 9222 4462 at the main hospital entrance. Website: www.chiefpsychiatrist. In the children’s ward (3A) there health.wa.gov.au are survey forms available in the parent lounge outside the ward to provide any feedback. If you G have any concerns about the care of your child please discuss General enquiries this with the nurse caring for General enquiries can be your child, the shift coordinator made via ward staff or to the or the Nurse Unit Manager. hospital Helpdesk If the service has been unable to (08) 6152 2222 assist in resolving the concerns, other agencies that can offer H support include: Health record Health and Disability Services Complaints Office: Details of your treatment and (08) 6551 7600 care are recorded in your Free call: 1800 813 853 health record and are regarded as strictly confidential. This Health Consumers’ Council record, including electronic WA (Inc): information and radiographic (08) 9221 3422 images such as ‘x-rays’ will Free call: 1800 620 780 remain the property of FSH Council of Office Visitors: and access is limited to the (08) 9226 3266 health professionals directly Free call: 1800 999 057 involved in your care.

SRS Patient Information 27 Letters and information about before and after leaving a the care provided to you are patient room, after going to the generally sent to your General toilet and before having anything Practitioner (GP) or other to eat. You and your visitors referring specialist. should always cover your nose and mouth with a tissue when You may request a copy of sneezing or coughing and throw your FSH health record by the tissue directly into a bin. writing to: Hand hygiene includes: Coordinator Freedom of Information 1. Washing with soap and Fiona Stanley Hospital water, which must be done Locked Bag 100 when hands are dirty. Wet Palmyra DC, WA 6961 hands, apply soap and rub hands together back and front to work up a lather. I Rinse under running water Infection prevention and dry thoroughly with paper towel. and control 2. Using the alcohol handrub FSH has been built to ensure when hands look clean. maximum infection prevention Apply one squirt of the and control. To minimise the alcohol handrub to the potential spread of germs, you palm of your hand. Rub all and your visitors should adhere over your hands until they to the following clinical hygiene are dry. and infection control principles. Staff are also required to clean All patients and visitors should their hands before and after ensure they maintain good they have contact with you or hygiene by cleaning their hands

28 your environment and before In some instances it is not and after all procedures. It is ok appropriate for family members for you and your visitors to ask to interpret, particularly if staff if they have cleaned their complex medical information hands before touching you. is to be explained or where consent is to be obtained. In Visitors should not attend the these cases staff may request hospital if they are unwell, such the use of an interpreter even as when they have diarrhoea or if you have brought a family vomiting or have signs of a cold member along with you or flu. to translate. You and your visitors should never touch wounds, L dressings, intravenous lines or other equipment that is part of Leaving the ward your treatment. Please inform the ward staff Interpreting services before leaving the ward at any time. Interpreting services can be arranged if English is not your For your safety, we request that first language. Professional you do not leave the hospital interpreters are available to premises without the permission interpret over the telephone by of your doctor. calling the Helpdesk on (08) 6152 2222. Lost property All professional interpreters are In the event you are unable to trained in accordance with their locate your property you can Code of Ethics which ensures that report lost property to your they are impartial and maintain ward staff. confidentiality at all times.

SRS Patient Information 29 M O Meals Opening hours Meals are prepared on site and The hospital is open to the cater to a number of dietary or public from 6.30am to 8pm. cultural requirements. Meals are served during the P following time periods. Pastoral Care Service Breakfast: 7am - 8am The Pastoral Care Service is Lunch: 12pm - 1pm available to you, your visitors Dinner: 5pm - 6pm or carers and FSH staff. The In addition, you will be served service caters to all spiritual morning tea, afternoon tea and religious beliefs and is and supper between these located on the ground level of meal times. the main hospital, adjacent to the Cancer Centre. Mobile devices A contemplation room, prayer Wireless internet is available room and garden courtyard on throughout the hospital. level 1 are accessible 24 hours You and your visitors may use a day, seven days a week from mobile phones, but please the main concourse or via a refrain from doing so during staircase from the pastoral clinical assessments or when care office. signs indicate that mobile To access these areas you phones are not to be used. should speak to your ward staff or call the helpdesk. In some cases the Pastoral Care

30 Service can organise a ward If you wear dentures, please ask visit or a visit from an external the nurse for a container for your spiritual representative. dentures. If you wear glasses or use a hearing aid, please Patient enquiries place them in the locker drawer Details about your condition will beside your bed whenever they be provided by hospital staff to are not in use. your next of kin only. You will be We recommend you bring just asked to update your next of kin the minimum cash you may details on each admission. need in hospital and a change of clothes and toiletries that Pressure injury prevention you will need for your visit. When you are admitted you The hospital does not take will undergo a risk assessment responsibility for the loss of to determine if there is a risk personal items you have chosen of developing a pressure injury to keep at the bedside. while in hospital. If you are found to be at risk S of developing a pressure injury staff may implement strategies Security such as regular turning FSH Safety and Incident regimes, air mattress, heel Management Service (security) elevators or a dietitian review. officers patrol the site 24 hours Property a day, seven days a week and CCTV is used in certain areas. Please bring any assistive devices such as dentures, You and your visitors can glasses, hearing aids, walking contact security by calling the frames etc that you may need Helpdesk on (08) 6152 2222. while you are in hospital.

SRS Patient Information 31 Help call points are available T in the lift lobby areas of all the multi storey car parks. You or Teaching your visitors can speak directly As we are a teaching hospital, to security staff by pressing the medical, nursing and allied the orange button. health staff caring for you Special requirements may have students working with them. It is possible that Please speak to ward staff you will be asked to discuss about any other special details of your condition and to requirements you may have. undergo an examination by the students. Surveys You may be contacted and You have the right to refuse asked to be involved in examination by students at consumer feedback surveys any time. from several sources. The Interns, Resident Medical Department of Health Officers and registrars are conducts an annual survey not students but qualified of patients from a variety of doctors. Most are undergoing hospital. FSH also undertakes ongoing training and therefore several patient satisfaction form an important part of the and consumer feedback FSH workforce. You may be surveys. You can request not assessed by any of these to participate in these surveys medical officers, however any but they are extremely valuable decisions about the provision of in guiding the decision making care is still ultimately overseen for future service provision and by consultant specialists. we are grateful to all those who participate.

32 Telephones • handing out magazines and newspapers See Entertainment for bedside devices. Public telephones can • making tea and coffee be found on the ground floor, • arranging and delivering off the main concourse. (see flowers map on page 18 -19). • story-telling in the children’s ward V • buddy system/ companionship Vending machines • library trolley. Drinks and snacks can be You can ask the ward staff to accessed 24 hours a day from request a volunteer or call the vending machines located on Helpdesk on (08) 6152 2222. the ground floor inside the main entrance and at other locations Anyone interested in becoming around the hospital. Please see an FSH volunteer can contact the FSH map. fshvolunteers@health. wa.gov.au Volunteers FSH has a dedicated group of friendly volunteers that are available to help you during your stay. Volunteer services include: • escorting you to different parts of the hospital • personal shopping for low value items

SRS Patient Information 33 34 SRS Patient Information 35 Fiona Stanley Hospital 11 Robin Warren Drive Murdoch WA 6150 Email: [email protected] www.fsh.health.wa.gov.au Helpdesk (08) 6152 2222

Compiled: August 2014 Approved: Fiona Stanley Hospital – Communications Publication number - FSH A 0000003 © State of Western Australia, Department of Health, 2014.