Fiona Stanley Fremantle Hospitals Group Patient information Fiona Stanley Hospital Contents Welcome to Fiona Stanley Hospital 2 Vending machines 6 Before you arrive – what to bring 3 Phones 6 Returning home 3 Mobile devices 6 The right care in the right place 3 Photography and recording 6 Smoking 6 My healthcare rights 4 Alcohol and drugs 6 Transport and parking 4 Pastoral Care Service 6 Public transport 4 Aboriginal Health Liaison Service 7 Taxi ranks 4 Interpreting services 7 Patient set down 4 Assistive devices 7 Paid parking 4 Preventing infections 7 Parking rates 4 Your identification 7 On arrival 5 Pressure injuries (bed sores) 7 Where do I need to go? 5 Medications 7 Private patients 5 Teaching 7 Admission 5 Involving your General Practitioner 7 Disability access 5 Feedback, compliments and complaints 8 On the ward 5 Patient and Family Liaison Service 8 Finding your way 5 Care Opinion 8 During your stay 5 Surveys 8 Health record 5 Donations 8 Patient enquiries 5 Carers WA 9 Visiting times 6 Map 10 Facilities 6 Patient entertainment 6 Meal times 6 Welcome to Fiona Stanley Hospital We would like you to be as comfortable as possible during your stay. This booklet is designed to provide you with information about what to expect during your hospital stay and what services and amenities are available for you and your visitors. Fiona Stanley Hospital (FSH) is the major tertiary hospital in the south metropolitan area, commissioned to meet the growing needs of communities south of Perth and across the State. We are committed to providing the very best patient care and provide high-quality health services including a full range of acute medical and surgical services, maternity, paediatric and neonate units, a State Rehabilitation Service, purpose-built mental health unit and the State burns service. Fiona Stanley Hospital has been designed to have a healing and therapeutic effect on patients, with 83 per cent of patient rooms being single occupancy to offer increased comfort and privacy. Accident and emergency care, including a 24-hour emergency mental health service, is provided at Fiona Stanley Hospital’s Emergency Department located on Robin Warren Drive, Murdoch. 2 Before you arrive Returning home – what to bring Discharge time 10am Important items you should bring to hospital You must be accompanied by a responsible adult on include: discharge. Medicare card (if applicable) The official time of discharge from the ward is 10am Private health insurance card (if applicable) however you may be transferred to the transit lounge Pension/DVA/Healthcare/safety net card from 8am (Monday to Friday). The Transit Lounge can be accessed via Bedbrook Row (as per the map). Short-term Current medications you have been prescribed pick-up parking is available. If transferred, you will need to Any over-the-counter medications have someone collect you before 6pm. Existing x-rays/scans Day surgery patients will be discharged when they are Reading glasses, dentures, hearing aids or deemed fit to leave. walking aids To ensure your hospital stay is no longer than necessary, If staying overnight you should also bring: you should begin to consider the following questions well Sleepwear, underwear, footwear before your expected discharge date: Toiletries including toothbrush, toothpaste and sanitary Do I have someone to pick me up? items Do I need a medical certificate for my employer? Minimal amount of money for newspapers and snacks, Do I have my discharge letter, medications, specialist if desired equipment and x-rays previously Book/magazine to read, if desired brought in? Do I need follow-up appointments? Leave your valuables at home Do I require additional health support or rehabilitation The hospital cannot be held responsible for any loss or services when I return home? damage to personal property. We recommend you refrain Have I received information about my from bringing large amounts of cash, jewellery or other post-hospital care? valuables with you. The right care in the right place The South Metropolitan Health Service network of hospitals includes Fiona Stanley Hospital, Fremantle Hospital, Rockingham General Hospital, Murray District Hospital and Peel Health Campus. Our hospitals work closely together to ensure patients receive the right care, in the right place, at the right time. As a tertiary hospital, FSH provides acute care to patients with serious or complex medical or psychiatric conditions. Our general and specialist hospitals play an important role in your health care journey and as your condition improves, you may be transferred to another hospital or ward to receive the right level of care for your needs. This also helps FSH accommodate new patients with more complex needs so they can receive acute care – just as you did when you were most unwell. We communicate directly with our colleagues at other sites to ensure that if you are transferred, your needs are well understood by your new treating team. While waiting, you may be moved to another clinical area on the ward to enable new patients to receive care in an inpatient room. We’ll continue to do everything we can to ensure you are as comfortable as possible. Patient information 3 My healthcare rights Transport and parking Public transport I have a right to: The hospital is a 10 minute walk from Murdoch Train Access Station, and buses regularly run between the station and • Healthcare services and treatment that meets my needs the hospital. Visit the Transperth website www.transperth.wa.gov.au or call 13 62 13 for individual Safety public transport options. • Receive safe and high quality health care that meets national standards Be cared for in an environment that Taxi ranks is safe and makes me feel safe Taxi ranks can be found on Barry Marshall Parade and Respect Robin Warren Drive. • Be treated as an individual, and with dignity and respect Patient set down • Have my culture, identity, beliefs and choices recognised There are short term patient set down areas throughout the and respected site. A patient set down area with direct access to the main Partnership entry is located off Robin Warren Drive and easily identified • Ask questions and be involved in open and honest by the red coloured bitumen. communication Make decisions with my healthcare There is also a set down area in front of Transit Lounge provider, to the extent that I choose and am able to at the east entrance of the hospital and outside the State • Include the people that I want in planning and decision- Rehabilitation Service. making Information Paid parking • Clear information about my condition, the possible Paid parking is available to visitors and patients in visitor benefits and risks of different tests and treatments, so car parks for an unlimited amount of time. I can give my informed consent Receive information about services, waiting times and costs Car parks are located at both the eastern and western ends of the hospital. • Be given assistance, when I need it, to help me to understand and use health information Parking rates Access my health information $3 per hour or part thereof, capped at $21 per entry. • Be told if something has gone wrong during my health A multi-day stay will only incur one charge of $21 if your care, how it happened, how it may affect me and what car remains in the car park during this time. is being done to make care safe *Rates subject to change. Correct as at May 2020. Privacy ACROD parking bays can be found in every visitor car park • Have my personal privacy respected and are located closest to the pedestrian access ways. Car • Have information about me and my health kept secure parks 1 and 2 provide the best access to the main hospital. and confidential Please note: If car park 2 is full, ACROD permit holders can Give feedback use the intercoms at the entry boom gate to gain access. • Provide feedback or make a complaint without it Free motorcycle parking bays are located in car park 1 only. affecting the way that I am treated • Have my concerns addressed in a transparent and timely way Share my experience and participate to improve the quality of care and health services This is the second edition of the Australian Charter of Healthcare Rights. These rights apply to all people in all places wherehealth care is provided in Australia. The Charter describes what you, or someone you care for, can expect when receiving health care. For more information ask a member of staff or visit safetyandquality.gov.au/your-rights 4 On arrival Admission Where do I need to go? Disability access Your admission letter will include details about where you If you, your family member or someone you care for has a are required to report to have your operation or procedure. disability, it is important that you discuss this with the staff If you are unfamiliar with the hospital you can also report to involved in your care. There may be services that we can the Main Entrance on Robin Warren Drive and the reception offer to make it easier for you to get the health care you or volunteer staff will assist you. Reception staff and need during your hospital stay. volunteers are available from You can also contact the Patient and Family Liaison Service 6am to 8pm. on 6152 4013 for more information. If you are having an operation or procedure: On the ward Once you have seen the admissions clerk team you will be Advise the ward staff if you have any special needs, such prepared for your operation/procedure. as to assist with hearing or vision impairments or special dietary requirements.