Air Manas Air Company LLC. General Condition of Carriage for Passenger and Baggage
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COMMERCIAL DEPARTMENT No BKL-COM-003 КОММЕРЧЕСКИЙ ОТДЕЛ Page No. 1 of 21 Rev. No. 0 General Condition of Carriage Rev. Date 08.06.2018 Air Manas Air Company LLC. General Condition of Carriage for passenger and baggage These General Conditions of Carriage are applicable to all flights for which Air Manas Air Company LLC operates. We wish you a pleasant flight Article 1: Reference information Article 2: About online operations Article 3: Reservation and ticketing guidelines Article 4 Fixed price rule Article 5: Change reservation and cancel/refund ticket Article 6: Baggage and movable materials Article 7: Pre-paid selection Article 8: Air Café Article 9: Check in Article 10: Passengers with special need. Article 11: Pregnant women Article 12: Infant and child passangers Article 13: PETC Article 1: Reference information Passenger behaviour rules Every passenger on board the aircraft becomes part of aviation security requirements. For violating aviation security rules, regulations and requirements on domestic flights, and bear responsibility in accordance with the applicable legislation of Kyrgyz republic. For violations of aviation security rules, regulations and requirements on international flights, passengers bear responsibility in accordance with the requirements of international air law and the legislation of the country of destination or stopover countries, regardless of the country registration or operation of the aircraft. At all times during your carriage, you have a duty to behave in a manner which is not likely to: Endanger, or threaten( whether by hoax threats or otherwise) the aircraft or any person or property Injure or prejudice the health of other persons aboard the aircraft or create the risk or threat of injury or damage to health Cause distress to, or be complained of as materially objectionable to, other persons aboard the aircraft, such conduct includes, for example, harassment, molestation, sexual assault or abuse Cause, or be likely to cause, loss of or damage to Air Manas property or that of the other persons aboard the aircraft. Obstruct, hinder or interfere with the crew in the performance of their duties Contravene any instruction or direction of the crew or the airline(whether oral or by notice) lawfully issued for the purpose of the safety or security of the aircraft and of persons or property and/or the comfort or convenience of passengers, including, instructions concerning safety, security, seating, seat belts, smoking, consumption of alcohol or use of drugs, use of electronic equipment, but not limited to, cellular telephones, laptop computers, PDA, portable recorders, portable radios, CD, DVD and MP3 players, electronic games or transmitting devices( for example, radio controlled toys and walkie talkies) Breach of duty If we reasonably believe that you have failed to fully observe all of the duties placed on you: We may report the matter to any relevant police or other enforcement authority; and We may take such measures as we consider necessary to prevent the continuation or repetition of the offending conduct including, for example, physical restraint and/or removal of you from the aircraft and/or refusal to carry you after a stopover( whether made for the purpose of removing you from the aircraft or otherwise);and We may decide to refuse to carry you at any time in the future; and You will reimburse us for any costs we incur in order to: o Repair or replace property lost, damaged or destroyed by you o Compensate any passenger or crew member affected by your actions COMMERCIAL DEPARTMENT No BKL-COM-003 КОММЕРЧЕСКИЙ ОТДЕЛ Page No. 2 of 21 Rev. No. 0 General Condition of Carriage Rev. Date 08.06.2018 o Divert the aircraft for the purpose of removing you from the aircraft We may use the value of any unused carriage on your ticket or any of your funds in our possession to pay sums due to us from you. Reference: Reference information on liability for violation of air legislation on the website of the CAA KR Transportation of Dangerous Goods in Kyrgyz Republic COMMERCIAL DEPARTMENT No BKL-COM-003 КОММЕРЧЕСКИЙ ОТДЕЛ Page No. 3 of 21 Rev. No. 0 General Condition of Carriage Rev. Date 08.06.2018 COMMERCIAL DEPARTMENT No BKL-COM-003 КОММЕРЧЕСКИЙ ОТДЕЛ Page No. 4 of 21 Rev. No. 0 General Condition of Carriage Rev. Date 08.06.2018 About online operations COMMERCIAL DEPARTMENT No BKL-COM-003 КОММЕРЧЕСКИЙ ОТДЕЛ Page No. 5 of 21 Rev. No. 0 General Condition of Carriage Rev. Date 08.06.2018 Article 2: About online operations On-line tickets can only be purchased from our website using credit cards Visa and Master Card. During the transaction, you will be asked to enter the three digit CVV code on your credit card (The code is the last three numbers located on the signature strip on the back of your credit card). The total amount (including taxes and other costs) will be charged from your credit card upon your authorization and an Electronic Passenger Ticket will be prepared as an alternative for invoice, which you will be able to print. Air Manas are not responsible for any e-ticket confirmation/cancellation notices that are not delivered to the customer’s e- mail, or that are delivered late or incomplete. Article 3: Reservation and ticketing guidelines 1. Reservations may not be transferred to other person, and the name on a ticket cannot be changed. 2. Reservation changes, ticket cancellations and fare refunds cannot be made after the scheduled departure time. Ticket validity: a. Tickets are valid for one year from the flight date printed on the first flight coupon. Changes or refunds cannot be made on ticket that is no longer valid. b. In the case of a ticket changes made, the validity date will be the same as the first ticket. The period of validity of the first ticket cannot be extended on changed tickets. 3. The Service Fee is non-refundable in case of refund. 4. Refunds of tickets will be transferred only to the credit card holders that was used to purchase the ticket. ***In case if ticket was bought through agency, ticket has to be refunded at the same place where ticket was bought. 5. In case of ticket refund, service fee is nonrefundable. 6. Air Manas passengers must complete their check- in procedures at least 45 minutes prior to the scheduled departure time for international flights, or at least 30 minutes prior to the scheduled departure time for domestic flights. 7. Air Manas denies liability for any damage or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication failure, theft or destruction or unauthorized access to, alteration of, or use of record whether as a result of breach of contract, tortuous behavior, negligence, or under any other cause of action. Article 4 Fixed price rule 0.1.1.1 Fixed price rules • When the system gives a period free of charge, the period and its prices can be extended depending upon the numbers of days and flights remaining. • On the web, where the international route option is extended, then domestic route is also extended. • Fixed price charges are non-refundable. Article 5: Change reservation and cancel/refund ticket Change reservation and cancel/refund ticket • When the system gives a period free of charge, the period and its prices can be extended depending upon the numbers of days and flights remaining. • On the web, where the international route option is extended, then domestic route is also extended. • Fixed price charges are non-refundable. Air Manas Air Company tariffs include refundable and nonrefundable, changeable and not changeable tariffs. According to Kyrgyz Republic Aviation Rules 20 (8.1): “If passenger concludes a contract of air transportation, which assumes no refundability in case of contract cancellation, then air transportation fee, that was paid is not refunded.” COMMERCIAL DEPARTMENT No BKL-COM-003 КОММЕРЧЕСКИЙ ОТДЕЛ Page No. 6 of 21 Rev. No. 0 General Condition of Carriage Rev. Date 08.06.2018 NOTE!Rules below are applicable for Air Manas Air Company tickets purchased via Pegasus Airlines sales system and might differ from tickets purchased via alternative sales systems (Amadeus, Sirena, Sabre, etc). In order to read Pegasus airlines rules, please follow the link below: https://www.flypgs.com Air Manas INTERNATIONAL flights: Flight between KYRGYZSTAN and RUSSIA/CHINA/INDIA/UZBEKISTAN Tariff type Route Classes Bishkek-Moscow- Bishkek G NONREFUNDABLE AND NOT Bishkek-Tashkent- CHANGEABLE Bishkek Bishkek-Delhi-Bishkek G, P Bishkek-Urumqi-Bishkek Bishkek-Moscow- Bishkek P,U,T,Z,V,X,S,N,K,H,W,M,L,B,Q,Y Bishkek-Tashkent- Refundable and changeable (with penalty) Bishkek Bishkek-Delhi-Bishkek U,T,Z,V,X,S,N,K,H,W,M,L,B,Q,Y Bishkek-Urumqi-Bishkek Air Manas DOMESTIC flights: Flight between KYRGYZSTAN cities Tariff type Route Classes Bishkek-Osh- NONREFUNDABLE AND NOT CHANGEABLE G Bishkek Возвратные и подлежащие обмену классы (со Bishkek-Osh- P,U,T,Z,V,X,S,N,K,H,W,M,L,B,Q,Y штрафом) Bishkek You can learn class of the ticket during online booking on flypgs.com: Also you can find class of the booking on the ticket; first letter of the tariff means class name. Moreover, refundability and changeability is indicated on the ticket. COMMERCIAL DEPARTMENT No BKL-COM-003 КОММЕРЧЕСКИЙ ОТДЕЛ Page No. 7 of 21 Rev. No. 0 General Condition of Carriage Rev. Date 08.06.2018 Tariffs rules applicable in case of ticket change/cancellation for refundable and changeable tariffs only: Passenger has to pay: 1. Penalty equal to 25% of old ticket tariff fare. 2. Difference between new and old ticket fares.