Case Study

SAI Global value adding to TransGrid Integrated Management System

TransGrid’s decision to undertake certification Implementing and maintaining for the ISO 14001 Environmental Management an Integrated Management System was made to further develop and document their environmental processes and System has resulted in safeguards. Ken Carroll believes the benefits are substantial efficiency more far-reaching, “ISO 14001 forces you to look at environmental impact and set up control plans. improvements across all It introduces a whole discipline on how you manage the environment.” functions in the business For some time, TransGrid’s Quality and TransGrid is the owner, operator and manager of Environmental programs operated as separate the high voltage transmission system systems across 8 sites involving around 1,000 throughout . TransGrid people. In order to streamline working practice, transmits electricity through 12,000 kms of high Ken Carroll devised an on-line instant reporting voltage lines supported by 20,000 structures system to integrate records and corrective action of concrete, wood or steel. The company has procedures for the two programs. All audit 76 sub-stations and power station switchyards, findings are entered into the on-line issues with distributors including Integral , Energy management system. Australia and . TransGrid also work with energy traders and interconnected In 2006, the AS 4801 Occupational Health & network operators. Safety Management System was implemented to formalise risk assessment in an environment TransGrid chose to work with SAI Global because where safety has always been a high priority. The it is the biggest quality assurance provider in program was integrated with the on-line system Australia and had a good reputation within the and all 3 programs are now reported through a industry. common records management system.

Ken Carroll, Logistics and Quality Manager at The OH&S and Environmental Management TransGrid, said the initial implementation of the systems are monitored by Executive committees ISO 9001 Quality Management System required who assess all reported incidents for corrective effort but over time the system matured and action and recommend any changes to practices. became standard business practice for TransGrid.

It’s just the way business The reporting and investigative is done here practices that AS 4801 promotes have resulted in “For us, it’s not a matter of beating t he competition or securing and satisfying more significant reductions in lost customers. It’s all about continuous improvement. time injury rates Most of our people don’t know there are programs running – it’s just the way business is done here.” The number of lost-time hours per million hours of work stood at 6.3 for 2000-01 and 1.6 in 2006-07.

Why SAI Global One Page Flyer V1 A4. 24-06-08 Case Study

SAI Global value adding to TransGrid Integrated Management System

SAI Global worked with TransGrid to develop a SAI Global helps you understand, implement 3-year plan covering all locations and all projects. and manage business systems and processes, They simplified the logistics of the audit process and comply with the requirements that shape and agreed to TransGrid’s request for the same your business world. Our people come from auditor to oversee each audit. diverse backgrounds and offer a wide range of skills. Wherever you are, there is an SAI Ken Carroll says the plan is working well. Global expert close by, ready to focus on your “The last triennial report in August 07 was great. business improvement with proven strategies It means we have no surprises, no wasted time for success. and no repetition. It’s saved us a lot of time and money. Our auditor creates a good audit report – For more information, visit www.saiglobal.com a critical assessment of improvement. “

“Implementing and maintaining the integrated TransGrid management systems have resulted in substantial efficiency improvements across all functions in the Ken Carroll business It is a mature system now and part of Logistics and Quality Manager our normal way of working. The Quality, 201 Elizabeth St Environment and Safety program really PO Box A 1000 encapsulates our business.” SYDNEY SOUTH NSW AUSTRALIA 1235 “Our relationship with SAI Global is excellent. Our business is complex - We turnover a large amount Phone: 61 2 9284 3000 of capital each year and there are new sites and Website: www..com.au/ new infrastructure. SAI Global knows our business and knows our people. Their auditors add value to the process. Instead of fault-finding, Contact SAI Global as it might have been in the past, audit reports now consist of 98% good feedback and 2% To enquire further, visit our website. improvement opportunities, and that’s how it www.saiglobal.com/assurance, email should be. [email protected] or call us

on 1300 360 314. SAI Global people are partners of the TransGrid team. They are tough; they don’t pull any punches, but the punches are value-adding

Why SAI Global One Page Flyer V1 A4. 24-06-08 Filename: TransGrid Case Study Final.doc Directory: D:\screpis\Data\Work related Miscellaneous stuff 2\Assurance\Case studies\Transgrid Template: C:\Documents and Settings\screpis\Application Data\Microsoft\Templates\Normal.dot Title: About SAI Global Subject: Author: Ben Bowering Keywords: Comments: Creation Date: 11/05/2009 2:23:00 PM Change Number: 8 Last Saved On: 12/05/2009 12:18:00 PM Last Saved By: SAI Global Total Editing Time: 111 Minutes Last Printed On: 12/05/2009 12:19:00 PM As of Last Complete Printing Number of Pages: 2 Number of Words: 776 (approx.) Number of Characters: 4,282 (approx.)