Tips on using the William & Mary Telephone System Detailed information can be found on the web at www.wm.edu/IT/telecom.

TELEPHONE FUNCTION CHEAT SHEET FLASH BUTTON VS. SWITCHHOOK

TELEPHONE ACTION FUNCTION CODE What is a FLASH BUTTON? Callback * 7 Most new phones have a feature button that allows you to "FLASH" between calls. Flashing between calls is Private (ON) * 6 equivalent to hanging up the phone for a half second, then Private (OFF) # 6 picking up…as you would to answer a call waiting. When you use any of the telephone function codes, use the flash On Campus Forward (ON) * 3 + Extension button where designated. On Campus Forward (OFF) # 3 What is a SWITCHHOOK? Hold FLASH * 4 The switchhook is the mechanism located in the handset Check Voicemail * 5 (from your own phone) cradle, or on the handset itself, that must be pushed down to end a call. When you use any of the telephone function Last Number Redial # 9 (off-campus # only) codes, use the switchhook wherever the "flash button" is FLASH * 1 + Phone designated. Transfer Number NOTE: Cordless telephones will have a button, instead of a How to use a function code: switchhook, usually located on the cordless handset. The When in a phone conversation, press FLASH button's name will vary from one manufacturer to another, Then hear the word "ENTER" (or a if using the switchhook) but is generally referred to as the "TALK" button. When you Dial the appropriate function code use any of the telephone function codes, use this button as the switchhook wherever the "flash button" is designated. CALL WAITING Every telephone has the capability of Call Waiting. This NUMBER OF RINGS means that when you are on your phone, and someone else calls your line, you have the option to answer the 2nd Your phone will ring in different patterns according to the incoming call. The following instructions explain how to use origination of the . the function codes. 1 Ring = On-Campus Origination (Inside Call) ANSWER CALL WAITING: 2 Rings = Off-Campus Origination 1. You will hear one short ring while you are in a 3 Rings = Callback (The hold function will time out after 5 conversation. minutes and ring back on your phone) 2. Press FLASH and hear "Enter" 3. Press * 4 (your first party is now on hold) 4. Hang up and your phone will ring DIALING PROCEDURES 5. Pick up, which answers the call waiting TO CALL: DIAL: BETWEEN CALLS: Campus 1. Press FLASH and hear "Enter" 0 Operators: 2. Press * 4 On-Campus: 5 Digit Extension RETURN TO PARTY AFTER ONE CALLER HANGS UP: 1. Press switchhook down for 1 second then release (If you Local: 7+Number have a cordless phone press talk button twice) 2. Hear "Held" Toll-Free: 7+1+800+Number 3. Press * 4 Long Distance: 6+1+Area Code+Number+Auth 6+011+Country Code+City International: Code+Number+(Wait for Beep)+ Auth Code IMPORTANT NUMBERS Operator Assisted: 6+0+Area Code+Number

Local Directory: 7+411+Auth Code EMERGENCY: 911 Long Distance 6+1+Area Code+555-1212+Auth ESCORT: 13293 Directory: Code

TECHNOLOGY SUPPORT: 1HELP (14357)