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Covenant Journal of Business & Social Sciences (CJBSS) Covenant Journal of Business & Social Sciences (CJBSS) Vol. 10 No.2, Dec. 2019 ISSN: p. 2006-0300 e. 2334-5708 An Open Access Journal Available Online Covenant Journal of Business & Social Sciences (CJBSS) Vol. 10 No. 2. Dec. 2019 Publication of College of Business & Social Sciences, Covenant University, Canaanland. Editor-in-Chief: Prof. Rowland E. Worlu [email protected] Managing Editor: Edwin O. Agbaike [email protected] URL http://journals.covenantuniversity.edu.ng/index.php/cjbss/ Covenant Journal of Business & Social Sciences (CJBSS) Vol. 10 No. 2, Dec. 2019 © 2019, Covenant University Journals All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any meams, electronic, electrostatic, magnetic tape, mechanical, photocopying, recording or otherwise, without the prior written permission of the publisher. It is a condition of publication in this journal that manuscripts have not been published or submitted for publication and will not be submitted or published elsewhere. Upon the acceptance of articles to be published in this journal,the author(s) are required to transfer copyright of the article to the publisher. ISSN: Print 2006-0300 Electronic 2334-5708 Published by Covenant University Journals, Covenant University, Canaanland, Km 10, Idiroko Road, P.M.B. 1023, Ota, Ogun State, Nigeria Printed by Covenant University Press URL http://journals.covenantuniversity.edu.ng/index.php/cjoe ii Covenant Journal of Business & Social Sciences (CJBSS) Vol. 10 No. 2, Dec. 2019 Articles Managing Health Records in the Context of Service Delivery: Issues and Challenges Kamorudeen Adegboyega & Hadiza Sa’eed Musa 1 Nationalization and Privatisation of Petroleum Industry: An Evaluation of the Pros and Cons Cidália Cossa; Iracema Mondlane; Jónia Baguandji; Luciano Cordeiro; Télio Numaio; Vicente Sitoe 12 Social Media Marketing and Consumption of Nutrition and Dietary Information among Youths in Abia State, Nigeria Oteh, O. U., Obasi, R. O., Udodirim, C., Amah, J & Oteh, A. Q. 26 Accounting Software and Resolution to Financial Insolvency in Nigeria: A Meta-Analysis Onyia Valerie, Falana Abolade & Worlu Rowland 45 Service Recovery Tactics and Brand Trust Among Service-Based Small & Medium scale Enterprises (SMEs) in Nigeria: A Review Akahome, Joy E. & Jackson Cyprian 65 Terrorism, Sexuality and Sexual Violence in North-Eastern Nigeria: A Psychosexual Analysis Adejoh Sunday Ph.D 76 Influence of Risk Perception on Marketing of Chemicals in Nigeria Onwubiko N. Dike, Ph.D & Nneka N.Dike, MSc. 88 URL http://journals.covenantuniversity.edu.ng/index.php/cjoe iii Covenant Journal of Business & Social Sciences (CJBSS) Vol. 10 No. 2, Dec. 2019 Covenant Journal of Business & Social Sciences (CJBSS) Vol. 10 No.2, Dec. 2019 ISSN: p. 2006-0300 e. 2334-5708 DOI: An Open Access Journal Available Online Managing Health Records in the Context of Service Delivery: Issues and Challenges Kamorudeen Adegboyega & Hadiza Sa’eed Musa Department of Sociology, Ahmadu Bello University, Zaria – Nigeria [email protected] Received: 18th October, 2019 Accepted: 18th November, 2019 Date of Publication: December, 2019 Abstract: Records are considered as the memory of health organizations. Therefore, their management constitutes important component towards efficient delivery of service to clients. It is through records management that accurate data are made available for patients’ care and administrative purposes. In spite of the roles of records in health organizations, the way they are managed in various health facilities is of serious concern. Accordingly, poor records management leads to the failure of health facilities to deliver efficient services. Health records in this article include detailed documented patient’s information, which cover health problem, diagnosis and treatment over a period. This article therefore examines the issues and challenges associated with records management in the delivery of services to clients in health setting. In terms of methodology, the article employs secondary source of data/information where scholarly publications were reviewed to illustrate the subject matter. The article reveals that health records, if properly managed could perform important functions. These include provision of detail information about the patients’ health conditions; serve as platform for detecting and neutralizing the incidence of medical errors and useful for health facilities in response to complaints from the clients about health services, among others. The article also discussed the challenges associated with records management in health sector. They include poor record keeping, inadequate/poor storage facility and ineffective medical records management policy. The article concludes that priority should be given to efficient records management to enhance appropriate service delivery in healthcare organizations. Key Words: Records, Healthcare, Facilities, Service Delivery and Litigation URL http://journals.covenantuniversity.edu.ng/index.php/cjoe 1 Introduction users. Luthuli (2017) also notes that The main goal of health institutions is records management involves the provision of efficient services that accountability, security, integrity and enhance health and prolong life of comprehensiveness. Records patients. Achieving this goal therefore Management is therefore considered as requires that there is presence of reliable the process of controlling and governing and accurate health records. Records are important records of an institution in a used to hold health institutions comprehensive and complete cycle. The accountable for the service delivery. process includes identifying, Mogli (2009) considered health records classifying, prioritizing, storing, as documents used by health institutions securing, archiving, preserving, and caregivers to record patient history, retrieving, tracking and destroying of illness, illness narratives and treatment. records. Health records management Luthuli and Kalusopa (2017: 2) also involve appraisal, retention and conceived health records as written disposal, which eventually eliminate account of patients’ examination and ephemeral records that are no longer treatment that include the patients’ useful to healthcare institutions. The medical history, illness narratives and objectives of records management as complaints; the physician’s findings; highlighted by Feather & Sturges (2003) and the results of diagnostic tests, include cost reduction, improved procedures, medications and productivity by quick access to needed therapeutic procedures. Connectedly, records, enhanced litigation avoidance the World Health Organization (2006a) and support, increased audit classified health records to include compliance. The WHO (2006b) also doctors’ clinical notes; recording of illustrated that health records may be discussion with patient /next of kin as either in paper or in electronic forms. regards disease; referral notes to other Where medical records exist in both specialist(s) for consultation; laboratory paper and electronic forms, it is referred notes; imaging reports; clinical to as hybrid records. As a process, photographs; drugs prescriptions; records management begins the moment nurses’ reports; consent forms; a patient is admitted into healthcare operation notes; video recordings; and facility until s/he is discharged. printouts from monitoring records. Delivery of service is central to the Advancing the importance of health establishment of health care institutions. records, Adeleke (2014) stresses that Mdluli (2008) conceives service health records are needed for delivery of delivery as activities performed by an services in health institutions. Among organization, in line with its mandate other purposes, records management aimed at satisfying, responding and provides availability of reliable and resolving community or citizen timely information to various end users. problems. Service delivery in healthcare The International Records Management therefore, is considered as a contact Trust [IRMT] (2009) defines records between service providers and management as the task of ensuring that consumers. Service delivery in all recorded information, regardless of healthcare institutions manifests in form and medium, is managed in a forms of appropriate illness diagnosis, proper and efficient manner to enhance accurate laboratory tests, correct effective service delivery to the end medication and follow-up treatment. 2 Covenant Journal of Business & Social Sciences (CJBSS) Vol. 10 No. 2, Dec. 2019 Connectedly, Kemoni & Ngulube Methodological Approach towards (2007) opine that effective records Understanding Issues and Challenges management is a key factor in the of Managing Health Records in the delivery of service in health institutions. Context of Service Delivery Thus, achieving service delivery The article adopts integrative approach requires that health organizations of literature review. Through this develop, promote and implement approach, available publications effective records management focusing on health records management philosophy and ideology. in different health facilities were There are agencies and professional accessed and reviewed. The articles associations saddled with the were sought from Medline, PubMed responsibility of ensuring that records Science, Google Scholar and other generated by medical practitioners online resources. While searching for involved in the provision and delivery
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